Manuel d'utilisation / d'entretien du produit 7100 du fabricant Samsung
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Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques- tions concerning information pr esented here should be directed to SAMSUNG TELEC OMMUNICA TIONS AMERICA.
Publication Inf ormation SAMSUNG TELEC OMMUNICA TIONS AMERICA reser ves the right without prior notice to r evise information in this publication for an y reason. SAMSUNG TELEC OMMUNICA TIONS AMERICA also reser ves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
T ABLE OF C ONTENTS P AR T DESCRIPTION P A GE 1 SYSTEM OVERVIEW 1.1 GENER AL DESCRIPTION .......................................................................................................................... 1.1 1.2 SIZE AND C ONFIGUR A TION .....
4 BUSINESS FEATURE PACKAGE 4.1 SY STEM FEA TURES DESCRIPTIONS ......................................................................................................4.3 4.2 ST A TION FEA TURES DESCRIPTIONS ..............................................
C on v ergenc e: One Solution ( V oice , Da ta, W ireless) 1.1 OfficeSer v Management Web Browser Internet Explorer 6.0 (Voice Mail AA ) Data Services 4 Port PoE Switch (4SWM) Applications OS Call OS Operator OS EasySet OS Dataview OS Open TSP V oice Ser vices TDM and Analog sets IP Phones Wireless Phone LAN P ART 1.
The OfficeSer v 7100 can be rack-mounted in a standard 19” data rack wall-mounted or set on a desktop. Its com- pact cabinet design, RJ-45 connectors, and CA T 5 cabling allows it to easily integrat e into any data cent er environ- ment along with existing data equipment.
1.2 SIZE AND C ONFIGUR A TION The OfficeSer v 7100 is a modular and flexible platform. See figures 1-2 , 1-3 and 1-4. The Main Cabinet has one (1) dedicated processor slot for the MP10 (Main Proc essor) and two (2) universal slots . Each of the card slots provide 64 c ommu- nication channels to support high densit y modules.
F igure 1.4 indicates the physical and virtual cabinets av ailable in the OfficeSer v 7100. Physical card slots in cabi- net 1 support the various combinations of cards detailed in P art 2. HARDW ARE DESCRIPTIONS. Vir tual cabinets 2~5 provide three (3) slots each with each slot pr oviding 8 ports (communication channels).
SAMPLE CONFIGURATION T o better understand how the OfficeSer v 7100 is configured , below is an example of a practical 4 x 12 configura- tion using a combination of digital and ITP telephones. Cabinet 1 shows the type of card installed in each phys- ical slot.
1.3 TECHNOL OGY MEMORY The system operat es using stored program c ontrol. This progr am is stored on a 256MB Multimedia Plus (MMC+) card inserted into the Main Processor card (MP10). The MMC+ card also pro vides space for a backup customer database and voicemail stor age.
2.1 P ART 2. HARDW ARE DESCRIPTIONS 2.1 SY STEM C ABINET The OfficeSer v 7100 cabinet has three slots to mount boards , an AC to DC power supply , cooling fan, a battery backup connector and power on/off switch. The cabinet is designed to be r ack mounted in a 19 inch rack, wall- mounted with a wall-mounted bracket or placed on a table top .
Note: An additional 16 MGI channels can be added to the system if necessar y by installing an MGI16 card . The MP10 also provides v arious common resour ces (standard equipment) that are shared thr ough the system. The MP10 provides the f ollowing: backgr ound music/music on hold audio inputs (radios, digital announcers, etc .
but instead shares the system DSP resour ces. The O fficeSer v 7100 4SLM supports Caller ID to single line tele- phones. The 4SLM can only be inserted in any of the three slots on the UNI card . Each por t on this card is intended for connection to one telephone .
2.5 OfficeSer v 7200/O fficeSer v 7400 TRUNK C ARDS 8TRK BOARD This card contains eight loop start C.O. line interface circuits with C.O. disconnect detection. I t also contains the circuitry needed for Caller ID . It can be inser ted in any univ ersal card slot in all cabinets.
16MWSLI This card is a sixteen circuit analog station interface for industry standard single line telephones that require oper- ation of an industry standard message waiting lamp with a voltage range of 85 ~ 96 VDC. The lamp can be pro- grammed to be on continuously or flash at a progr ammable rate of 100ms to 2000ms ON/OFF times .
2.6 2.8 ST A TION EQUIPMENT 2.8.1 DS 5000 SERIES EQUIPMENT DS 5021D KEYSET (See Figure 2–4) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 21 programmable key.
DS 5064B AOM (See Figure 2–7) • 64 programmable keys with red lights • A maximum of 2 can be assigned to any keyset to provide additional pr ogrammable keys • A maximum of 4 per system Note: This AOM can be used with an IP keyset. The cosmetic design matches both the DS-5000 and ITP- 5100 keysets.
2.8.2 iDCS SERIES EQUIPMENT iDCS 28D KEYSET (See Figure 2–8) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 28 programmable keys with tri-colored lights • F.
iDCS 64B AOM (See Figure 2–11) • 64 programmable keys with red lights • A maximum of 2 can be assigned to any keyset to pr ovide addi- tional programmable keys • A maximum of 4 per system • .
2.10 DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE (see F igures 2–13 and 2–14) • The DPIM adapts any DLI cir cuit for use with the door phone unit • Commonly used to request entry throu.
2.11 2.8.3 OfficeSer v ™ ITP-5100 SERIES EQUIPMENT ITP-5121D IP KEYSET (See Figure 2–15) • 32 character display (2 x 16) with three associat- ed soft keys and a scroll key • Built-in F ull Dup.
2.12 2.8.4 OfficeSer v ™ SOFTPHONE Samsung OfficeSer v™ Softphone is a sof tware-based application that turns your computer int o a full-featured Samsung IP telephone. I t is installed directly onto your laptop or desktop PC running Microsoft Windows XP or 2000 operating system.
WIRELESS INTERNET PHONE (SMT-W5100E HANDSETS) (see F igure 2-20) Wireless handset (SMT-W5100E) is a compact hand-held unit that works within the Samsung OfficeSer v Wireless system. The three ounce handset comes with a rich set of featur es. Its graphical display and menu-driv en function make it very simple to use.
P ART 3. SPECIFIC A TIONS 3.1 ELECTRICAL SPECIFICA TIONS POWER SUPPLY UNIT The P ower Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7100. The PSU supplies the power of -48 V DC receiv ed from the external battery backup power supply unit to each board .
*This the maximum distance a door phone can be from the DPIM. The DPIM can be up to 900 cable f eet from the KSU. The t otal distance must not exc eed 1230 feet. 3.5 RINGS AND T ONES 3.5.1 RING CY CLES The OfficeSer v 7100 provides the trunk line rings , station rings, door rings, and alarm rings.
3.5.2 RING The output voltage and frequency of the ring signals in the OfficeSer v 7100 are as follows: • Output voltage: 75 V rms Square Wa ve (4SLM) • F requency : 20 or 25 Hz The OfficeSer v 7100 provides the users with various t ones to notify the users of the status of functional opera- tions.
3.4 Station Groups 20 Station Group Members (Sequential or Distributed) 32 Trunk Groups 11 UCD Groups 10 Unconditional Group Members 32 Trunk Group Members 60 Internal Page Members 32 x 5 External Pag.
Account Code Entry Forced - Verified Forced - Not Verified Voluntary Account Code Key Account Code Key - One Touch Administrator Program Key All Call Voice Page Attention Tone Audio Message with Alarm.
Live System Programming From any Display Keyset With a Personal Computer Meet Me Page and Answer Memory Protection Message Waiting Indications Message Waiting Key Microphone On/Off per Station Mobilit.
4.1 SY STEM FEA TURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account c ode (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call r ecord . Keyset users may ent er this code using an account code key without interrupting a con versation.
ADMINISTRATOR PROGRAM KEY This featur e gives designated stations the ability to administer a number of Sy stem functions from their key- set using a assigned button. The Administrator P rogram (PROG) key is programmed in MMC 722. The station passcode must be changed from the default v alue to use this feature .
The embedded Auto A ttendant multi-level cust omizable Menu T rees. These Menu trees can be ver y simple or as complex as needed for the application. Callers can be automatically rout ed based on CID , ANI, CLI, DNIS, and/or T runk ID information received .
7100 can have 10 simultaneous A CD/UCD groups with a maximum of 32 agents per group using sequential or distributed ring modes. An y time there are one or more calls in queue and no a vailable agents , the longest waiting call will automatically be distributed to the next av ailable agent.
Agent Sta tistics UCD supervisor positions using a display keyset can monitor the number of agents in a group and how many agents are currently logged in. Each station’ s status can be reviewed for the number of calls answ ered and the aver age call length for the day .
CALLER IDENTIFICATION The OfficeSer v 7100 suppor ts three methods of identifying an incoming caller depending on the circuit type as described below .
Caller ID Re view List This featur e allows display keyset users to review C aller ID information f or calls sent to their stations. This list can be from ten to fifty calls in a first in, first out basis. The list includes calls that you answ ered and calls that rang your station but that y ou did not answer (missed calls).
tion by using the transf er feature . The for warded station user can continue to originat e calls as usual. If no key is programmed as F orward All, the TRSF key lights steady when a F or ward All condition is set. Busy This feature f orwards all calls only when the station set is busy .
Syst em Outside calls can be placed on system hold at an y station. Users may dial the access code or press the HOLD button. Calls on system hold may be retrieved at an y station. Remote Outside calls can be placed on hold at a station other than the station placing the call on hold .
CENTREX/PBX USE CENTREX and PBX lines can be installed in lieu of central office trunks . CENTREX and PBX featur e access codes including the command for hook-flash (FLASH) can be stor ed under one touch buttons. T oll restric tion pro- gramming can ignore PBX or CENTREX access codes so that t oll calls can be controlled when using these services.
phone facility programming. OfficeSer v Call is a client ser ver based application that supports both an end- user (GUI) interface and industr y standards such as T API. The client application has support for a wide range of operating systems including Windows 2000 and Windo ws XP .
DATABASE PRINTOUT A copy of the customer database can be obtained by using the Web Management program. This information can be directed to a printer or the PC screen and ma y be done either on-site or remotely . A complete data- base or specific data blocks may be obtained .
be assigned a name (maximum 11 characters). These names are displa yed during calls with these ports and in the case of station and speed dial names, can be used to originate calls. S ee the Dial by Name f ea tur e (S ta tion F ea tur es). DISA SECURITY T elephone fraud and long distance theft are a serious concern.
W ARNING: BARGE-IN WITHOUT TONE MA Y VIOLA TE ST A TE OR FEDER AL LA WS CONCERNING THE RIGHT TO PRIV ACY . SAMSUNG TELECOMMUNICA TIONS AMERICA IS IN NO W A Y RESPONSIBLE FOR THE POSSIBLE MIS- USE OF THIS FEA TURE. EXTERNAL MUSIC INTERFACES The OfficeSer v 7100 MP10 provides one input for c onnecting to customer provided external music sources .
INCOMING CALL DISTRIBUTION Incoming calls can be assigned to ring a distributed station hunt group . T his allows all members of the group to share the call load . INCOMING/OUTGOING SERVICE Outside lines are av ailable for incoming or out going service.
LIVE SYSTEM PROGRAMMING The system can be programmed fr om any displa y keyset or personal computer without interrupting normal system operation. There are 3 lev els of programming: technician, customer and station. The technician level has access to all programs and can allo w the customer access to syst em programs as needed .
Each Station can have a designat ed music source f or playing to callers placed on Ex clusive hold at that sta- tion. Each T runk can have a designated music sourc e for playing t o callers placed on hold . This setting is overrid- den by some of the other settings such as station music on hold , DID MOH and UCD MOH.
•C all In tr usion (B ar ge In) : Calls across the network link can be bar ged in on howev er the barging station will not be muted . •C all O ff er/C all W aiting (C amp On) : This feature oper ates in the same manner as in a non networked switch.
•F or w ar d Ex t ernal : T his feature operat es in the same manner as a non networked system with the exc ep- tion that, because calls across a network link ar e trunk calls, netw ork calls do not follow the ICM FWD EXT ON/OFF setting in MMC 210.
Station Group When calls ringing a station group go unanswered , they can ov er flow to another destination after a pro- grammed period of time. Each station group has its own timer . T he overflow destination can be a station or station group located in that system.
RECALLS Calls put on hold , tr ansferred or camped-on to an y station will recall to the originating station if not answ ered within a programmable time. A recall that goes unanswered for the dur ation of the attendant recall timer will recall to the system operat or group .
SECRETARY POOLING Each keyset may be defined as an executiv e (BOSS in programming) or a secretary (SECY in programming) in system programming . Each executive can ha ve up to f our secretaries and each secretary can have up to f our executiv es. These arrangements are known as executive/secretary pools.
STATION PAIR This feature allo ws station to be assigned as a “ pair ” . That is to say a primary and secondar y . Calling the pri- mary station will mak e both stations ring. Selected features such as Message Notification, DND , Callback, and Class of Ser vice act as one station.
TRAFFIC REPORTING The OfficeSer v 7100 system can store peg counts f or various types of calls. These peg counts can be printed on-demand , daily , hourly , or up to three separate programmable shifts. The report includes statistics for each trunk, trunk group, station, station groups and page announcements.
Voice Over Internet Protocol (VoIP) The OfficeSer v 7100 system is V oIP enabled and as such suppor ts the following V oIP ser vices: 1) H.323 T runking 2) SIP IP T runking 3) IP T elephone S ets: OfficeSer v ITP-5107S, ITP-5121D and ITP-5112L, and OfficeSer v Softphone.
Add-On Modules Appointment Reminder Automatic Hold Automatic Privacy Background Music Busy Station Callback Busy Station Indications (BLF) Call Coverage Key Call Forwarding Call Forwarding Override Ca.
APPOINTMENT REMINDER When programmed for a specific time , a k eyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set f or “today only” or f or every day at the same time. Up t o three alarms may be set at each keyset.
tion while at the remote station. T o display the F ollow Me condition, the TRSF/transf er key lights steady red at the station that is forwarded. T he TRSF/transf er key also lights if Forward All is set and no key is pro- grammed for F or ward All.
4.31 EXCLUSIVE HOLD Pressing HOLD twic e will hold a call exclusiv ely at a station so no other station can pick up that call. Intercom calls are automatically placed on ex clusive hold . Exclusiv e hold for trunk calls can be denied in class of serv- ice.
OFF-HOOK RINGING When a keyset is in use, the system will provide an off-hook ring signal to indicat e that another call is wait- ing. The ring signal is a single ring repeated . The inter val is contr olled by a system-wide timer . Single line sta- tions will receive a t one burst through the handset receiv er instead of a ring .
PROTECTION FROM BARGE-IN Each station can be programmed as secure or not secure . Secure stations cannot be barged-in on. A station that is not secure cannot be barged-in on when talking to a secure station. REDIAL There are three types of external redial a vailable to all station users .
STATION LOCK With a programmable personal station passcode , any keyset or single line station can be locked and unlocked to control use of each telephone . There are two lock options: 1=LOCKED OUT GOING and 2=LOCKED ALL CALLS. S ee the following table f or more details.
4.35 Account Code Display Call Duration Timer Call for Group Identification Call Logs Call Processing Information Caller ID Information Calling Party Name Calling Party Number Conference Information D.
Name / Number Display During normal incoming C O calls, Caller ID name and number can be displa y simultaneously in the display of each keyset. When receiving a tr ansferred C O call, each display keyset user can decide if he/she wants to see the Caller ID name or Caller ID number in the display .
CALLING PARTY NUMBER When an intercom call is rec eived , all display stations show the calling party ’ s ex tension number before the call is answered . CONFERENCE INFORMATION When a conferenc e is set up , each extension and outside line number is displayed at the controlling station when it is added.
OUTSIDE LINE IDENTIFICATION Each line can be identified with an 11 character name. Incoming calls displa y this name before the call is answered . This feature is helpful when individual lines must be answered with diff erent greetings.
Idle display shows extension, name, da y , date and time. This station is camped-on to extension 203 and is waiting for 203 to answ er . This station in the sales department is receiving a group call from Mr . Smith. This display tells y ou this is a new incoming call to the sales department.
SAMSUNG TELECOM CALL FOR:500 This display shows an inc oming call from Samsung T elecom ringing at group 500. 13054264100 702:RINGING This display shows an inc oming call from 1-305- 426-4100 on Line 702 ringing directly at your station.
average time in queue is 03:51 The av erage time on hold (waiting to be answered) is three minut es and 51 seconds. 005 calls in queue now There are fiv e calls currently waiting to be answered by the UCD gr oup. 201: answered 065 calls today The agent at station 201 has answered 65 calls today .
A UT O A T TENDANT FEA TURES Application Backup and Restore Automatic Self Configuration Caller ID Routing Camp-On Support Fax Detection and Routing Global Operator Access Interruptible Voice Prompts .
MENU TREE ROUTING The automated att endant routes calls through a menu tree structure . Menus are able to process callers b y a variety of means, such as: digits entered, caller ID, or DNIS information.
SYSTEM ACTIVITY REPORTS The OfficeSer v 7100 provides many useful aut omated attendant reports. These r eports can be used to man- age traffic patterns as well as t o detect misuse of the system. Administrators can view these reports from the web programming int er face.
Availability Schedule Administration Mailbox Answering Machine Emulation Automatically Forward Messages Automatically Log In Automatic Self Configuration Busy Station Queuing Callbacks Call Blocking D.
AUTOMATICALLY LOG IN A user ’ s voicemail can be configur ed such that upon calling in to the voicemail they ar e automatically logged in to their mailbox without being pr ompted for a passwor d.
FOLLOW ME If authorized to do so , a subscriber can choose to have callers that r each their voicemail bo x to be forwarded to another destination, such as a cell phone. The OfficeSer v 7100 will dial the new destination and prompt the subscriber to accept or reject the call.
MESSAGE PLAYBACK OPTIONS Subscribers are given a wide v ariety of options when listening to messages. In addition to the standard play , pause, rewind, fast forward, replay , delete , for ward , and r.
NIGHT INTERCEPT If a subscriber configures their av ailability schedule the system will automatically interc ept calls made after hours. Instead of attempting to ring the subscriber at their station, the caller is immediately shunted to the voicemail bo x to leav e a message.
V OICE PROMPTED PROGRAMMING The OfficeSer v 7100 provides a robust telephone user int er face ( TUI) for voic email configuration. This TUI allows administrators the ability to manage subscriber mailbo xes.
4.51 SMDR REPORT FOR [STA Miami ] Mar/21/1999 13:49 =============================================================================== T EXT AUTH TRK MM/DD STT.
4.52 Caller ID N umber 1–15 Digits Caller ID Name 1–15 Characters SMD R REPORT FOR [STA Miami ] Mar/21/99 13:49 = ================================================================================================================= T EXT AUTH TRK MM/DD STT.
4.53 4.8 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY.
4.9 UCD CALL ST A TISTICS CALLS IN QUEUE NOW How many calls ar e currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD gr oup , but hung up before being answered .
b) Calls that are not answ ered by an agent and go to final destination. c) Calls that are sent t o the UCD group but callers hang up befor e being answered . LONGEST QUEUE TIME TODAY This shows the longest call in queue toda y . The queue time is calculated as follo ws: a) Queue time begins when a caller starts to hear the first UCD message.
4.10 UCD A GENT ST A TISTICS LOGGED IN The number of stations programmed in the UCD gr oup and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name , extension number and status.
4.11 SAMPLE TR AFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 00:42 ENDING: Mar/21/1999 13:32 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED.
4.12 TR AFFIC REPORT O VERVIEW A ***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 04/01/99 08:00 ENDING: 04/01/99 17:30 2 ACTIVITY SYSTEM TOTAL 3 INCOMING TRUNK CALLS - ANSWERED..................0000 4 INCOMING TRUNK CALLS - NOT ANSWERED.
10. TRUNK REC ALLS T O OPERA TOR GROUP : These are any trunk calls that recalled to the operat or group . 11. INTERNAL P A GE USED: P eg count of every time internal page was accessed . 12. EX TERNAL P AGE USED: Peg count for ev ery time ex ternal page was accessed .
6. OUT GOING: T his is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR ST ART TIME programmed in MMC 501. 7. BUSY : This is the number of times this trunk was busy when accessed by a button or dial c ode.
5. ANSD: T his is a count of how many times an outside call was answ ered by the specific station. Outside callers recalling a station are not counted again when they ar e answered . 6. NO T-ANSD: This is a count of how many times a trunk call was directed to the station but was not answer ed by this station.
P ART 5. GENER AL USER INFORMA TION 5.1 RADIO FREQUENCY INTERFERENCE W ARNING: This equipment has been tested and found to comply with the limits f or a Class A digital device , pur- suant to P art 15 of the FCC rules.
RINGER EQUIVALENCE (REN) The REN of the 4TRM (1.38) is used to determine the number of devices that ma y be connected to a telephone line. Exc essive RENs on a telephone line ma y result in the devices not ringing in response to an inc oming call. In most but not all areas, the sum of RENs should not exceed five (5.
ELECTRICAL SAFETY ADVISORY P ar ties responsible for equipment r equiring AC pow er should consider including an advisory notice in their cus- tomer information suggesting the customer use a sur ge protector .
SAMSUNG TELECOMMUNICATIONS AMERICA KEY SYSTEMS LIMITED WARRANTY SAMSUNG TELEC OMMUNICA TIONS AMERICA (“ST A ”), warrants to its authorized Dealers and to the orig- inal retail purchaser (“Users .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Samsung 7100 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Samsung 7100 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Samsung 7100, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Samsung 7100 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Samsung 7100, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Samsung 7100.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Samsung 7100. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Samsung 7100 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
