Manuel d'utilisation / d'entretien du produit SIP 2.2.0 du fabricant Polycom
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August, 2007 Edition 1725-11530-220 Rev. A SIP 2.2.0 Administrator’s Guide for the SoundPoint ® IP/SoundStation ® IP Family SIP 2.2.0.
Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format.
iii About This Guide The Administrator’s Guide for the SoundPoint IP / SoundStation IP family is for administrators who need to c onfigure, customize, manage, and troubleshoot SoundPoint IP / SoundSta tion IP phone systems.
Administrator’s Guide SoundPoint IP / SoundStation IP iv.
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Introducing the SoundPoint IP / So undStation IP Family . . . 1–1 SoundPoint IP Desktop Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’s Guide SoundPoint IP / SoundStation IP vi Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Called Party Id entificatio n . . . . . . . . . . . . . . . . . . . . . . . .
Conte nts vii Downloadable Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–28 Synthesized Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–28 Microbrowser . . . . . . . . . . . .
Administrator’s Guide SoundPoint IP / SoundStation IP viii Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9 Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conte nts ix Per-Phone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–82 Registration <reg/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–83 Calls <call/> .
Administrator’s Guide SoundPoint IP / SoundStation IP x D Third Party Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–1 Index .
1 - 1 1 Introducing the SoundPoint IP / SoundStation IP Family This chapter introduces the SoundPoint IP / SoundStation IP family, which is supported by the software described in this guide .
Administrator’s Guide SoundPoint IP / SoundStation IP 1 - 2 SoundPoint IP Desktop Phones This section describes the current SoundPoint IP deskto p phones. For individual guides, refer to the product literature ava ilable at http://www.polycom.com/support/voic e/ .
Introducing the SoundPoint IP / SoundStation IP Family 1 - 3 • SoundPoint IP 430 • SoundPoint IP 501 • SoundPoint IP 550.
Administrator’s Guide SoundPoint IP / SoundStation IP 1 - 4 • SoundPoint IP 600 /601 • SoundPoint IP 650 SoundStation IP Conference Phone This section describes the current SoundPoint IP confer ence phone. For individual guides, refer to the product literature ava ilable at http://www.
Introducing the SoundPoint IP / SoundStation IP Family 1 - 5 The currently supported conference phone is: • SoundStation IP 4000 Key Features of Your SoundP oint IP / SoundStation IP Phones The key .
Administrator’s Guide SoundPoint IP / SoundStation IP 1 - 6 — Application flexibil ity for call management and new telephony applications • Large LCD — Easy-to-use, easily readable and intuiti.
2 - 1 2 Overview This chapter provides an overview of the Session Initiation Protocol (SIP) application and how the phones fit into the network configuration. SIP is the Internet Engineerin g Task Force (IETF) standard for multimedia conferencing over IP.
Administrator’s Guide SoundPoint IP / SoundStation IP 2 - 2 System on page 4-1 . To troubleshoot any problems with your SoundPoint IP / SoundStation IP phones on the network, refer to Troubleshooting Your SoundPoint IP / SoundStation IP Phones on page 5-1 .
Overview 2 - 3 Session Initiation Protocol Application Architecture The software architecture of SIP appl ication is made of 4 basic components: • BootROM —loads first when the phone is powered on.
Administrator’s Guide SoundPoint IP / SoundStation IP 2 - 4 5. Download the master configuration file. This file is eit her called <mac-address>.cfg or 000000000000.cfg . This fi le is used by the both the bootROM and t h e application for a list of other files that are needed for the operation of the phone.
Overview 2 - 5 2. Controls all aspects of the phone after it has restarted. 3. Uploads log files. BootROM and Application Wrapper Both the bootROM and the application ru n on multiple platforms (meaning all previously released vers ions of hardware that are still suppor ted).
Administrator’s Guide SoundPoint IP / SoundStation IP 2 - 6 Application Configuration Files Typically, the files are arranged in th e following manner although parameter s may be moved around within the files and the filenames themse lves can be changed as needed.
Overview 2 - 7 The following figure shows one possible layout of the central provisioning method. Manual Configuration When the manual configur ation method is employed, any changes made are stored in a configuration ov erride file. This file is stored on the phone, but a copy will also be u ploaded to the centra l boot server if one is being used.
Administrator’s Guide SoundPoint IP / SoundStation IP 2 - 8 • Ring tones • Synthesized tones • Contact directories Available Features This section provides information the fe atures available .
Overview 2 - 9 — Context Sensitive Volume Control —The volume of user interface sound effects, such as the ringer, an d the re ceive volume of call audio is adjustable. — Customizable Audio Sound Effects —Audio s ound effects used for incoming call alerting and othe r indications ar e customizable.
Administrator’s Guide SoundPoint IP / SoundStation IP 2 - 10 — Missed Call Notification —The phone can display the number of calls missed since the user last looked at the Missed Calls list. — Soft Key Acti vated User Interface —The user interface makes extensive use of intuitive, co ntext-sensitive soft key menus.
Overview 2 - 11 — Multiple Registrati ons —SoundPoint IP phones support multiple s per phone. (SoundStation IP 4000 supports a single .) — Network Address Translation —The phones can work with certain types of network address translation (NAT).
Administrator’s Guide SoundPoint IP / SoundStation IP 2 - 12 — IP Type-of-Service —Allows for the setting of TOS settings. — Jitter Buffer and Packet Error Concealment —Employs a high-perfor.
3 - 1 3 Setting up Your System Your SoundPoint IP / SoundS tation IP SIP phone is desi gned to be used like a regular phone on a public switched telephone network (PSTN). This chapter provides basic instructions for setting up your SoundPoint IP / SoundStation IP phones.
Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 2 Setting Up the Network Regardless of whether or not you will be installing a ce ntrally provisioned system, you must perform basic TCP/IP network setup, such as IP address and subnet mask configuration, to get your organization’s phones up and running.
Setting up Your System 3 - 3 For more information on DHCP options, go to http://www.ietf.org/rfc /rfc2131.txt?number=2131 or http://www.ietf.org/rfc/r fc2132.
Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 4 Supported Provisioning Protocols The bootROM performs the provisi oning functions of downloading configuration file s, uploading and do wnloading the configuration override file and user directory, and downloading the dictionary and upl oading log files.
Setting up Your System 3 - 5 For downloading the bootROM and application images to the phone, the secure HTTPS protocol is not available. To guarantee software integrity, the bootROM will only download crypto graphically signed b ootROM or application images.
Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 6 Main Menu The following configuration parameters can be modified on the main setup menu: Name Possible Values Description DHCP Client Enabled, Disable d If enabled, DHCP will be used to obtain the parameters discussed in DHCP or Manual TCP/IP Setup on page 3-2 .
Setting up Your System 3 - 7 DHCP Menu The DHCP menu is accessible only when the DHCP client is enabled . The following DHCP config ur ation parameters can be modified on the DHCP menu: Note A parameter value of “???” indicates that the parameter has not yet been set and saved in the phone’s co nfiguration.
Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 8 Boot Server (continued) 1=Custom The phone will l ook for the option number specified by th e Boot Server Option parameter (below), an d the type specified by the Boot Server Option Type parameter (below) in the response received from the DHCP server.
Setting up Your System 3 - 9 Server Menu The following server configuration para meters can be modified on the Server menu: VLAN Discovery 0=Disabled (default) No VLAN d iscovery through DHCP. 1=Fixed Use predefined DHCP vendor- specific option values of 128, 144, 157 and 1 91.
Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 10 Server Address dotted-decimal IP address OR domain name string OR URL All addresses can be followed by an optional directory and optional file name.
Setting up Your System 3 - 11 Ethernet Menu The following Ethernet configuration parameters can be modified on the Ethernet menu: Syslog Menu Syslog is a standard for forwarding log messages in an IP network.
Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 12 The syslog protocol is a very simplistic protocol: the syslog sender sends a small textual message (less than 1024 byte s) to the syslog receiver. The receiver is commonly called "syslogd", "syslog d aemon" or "syslog server".
Setting up Your System 3 - 13 All of the boot servers must be reachable by the same protocol and the content available on them must be identical. The param eters desc ribed in secti on Server Menu on page 3-9 can be used to configure the number of times each server will be trie d for a file transfer and also how long to wait between each attempt.
Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 14 3. Copy all files from the distribution zi p file to the phone home directory. Maintain the same folder hierarchy. The distribution zip file contains: —s i p . l d (including a separate one for every supported model) —s i p .
Setting up Your System 3 - 15 Multiple boot servers can be configured by having the boot server DNS name map to multiple IP addresses. The def a ult number of boot servers is one and the maximum number is eight. HTTP S, HTTP, and FTP are supported for redundant boot servers.
Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 16 local conditions. Changing the defaul t daylight savings parameters will likely be necessary outside of North American locations. a (Optional) Disable the local web (HTTP) s erver or change its signalling port if local security policy dictates.
Setting up Your System 3 - 17 5. Monitor the boot server event log and the uploaded eve nt log files (if permitted). Ensure that the configuration process comple ted correctly. All configuration files used by the boot server are logged. You can now instruct your us ers to start mak ing calls.
Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 18 2. Customize new configurat ion files or apply new or changed parameters to the old configuration files. Differences between old and new vers ions of configur ation files are explained in the Release Notes that accompany the software.
Setting up Your System 3 - 19 The following procedure must be used for upgrading to SIP 2.2.0 or later for installations that have SoundPoint IP 300 and 500 phones deployed.
Administrator’s Guide SoundPoint IP / SoundStation IP 3 - 20 For more information, refer to “T echnical Bulletin 35311: Supp orting SoundPoint IP 300 and IP 500 Phones with SIP 2.2 and Later Releases“ at http://www.polycom.com/support/voic e/ . Note This approach takes advantage of an enhan cement that was added in SIP2.
4 - 1 4 Configuring Your System After you set up your SoundPoint IP / SoundStation IP phones on the network, you can allow users to plac e and answer calls using the default configuration, however, you may be requ ire some basic changes to optimize your system fo r best results.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 2 • Connected Party Identification • Context Sensitive Volume Control • Customizable Audi o Sound Effects • Message Waiting Indicati.
Configuring Your System 4 - 3 Call Log The phone maintains a call log. The lo g contains call information such as remote party ide ntification, t ime and date , and call duration. It can be used to redial previous outgoing calls, return incoming calls, an d save contact information from call log entries to the contact directory.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 4 Called Party Identification The phone displays and logs the identity of the remote party specified for outgoing calls. This is the party th at the user intends to connect with. There are no related configuration changes.
Configuring Your System 4 - 5 Configuration changes can performe d centrally at the boot server: Connected Party Identification The identity of the remote party to wh ich the user has conn ected is displayed and logged, if the name and ID is prov ided by the call server.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 6 Configuration changes can performed cent rally at the boot server or locally: Message Waiting Indication The phone will flash a message-waiting indicator (M WI) LED when instant messages and voice messages are waiting.
Configuring Your System 4 - 7 Distinctive Ringing There are three options for distinctive ringing: 1. The user can select the ring type for each line. This option has the lowest priority. 2. The ring type for specific callers can be assigned in the contact directory.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 8 Do Not Disturb A Do Not Disturb (DND) feature is availa ble to temporarily stop all incoming call alerting. Calls can opti onally be treated as though the phone is busy while DND is enabled.
Configuring Your System 4 - 9 Handset, Headset, and Speakerphone SoundPoint IP phones come standar d with a handset and a dedicated connector is provided for a headset (not supplied). The SoundPoint IP 320, 330, 430, 500, 501, 550, 600, 601, and 650 desktop phones and SoundStation IP 4000 conference phone are full-duplex sp eakerphones.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 10 Configuration changes can performed cent rally at the boot server or locally: Local Contact Directory File Format An example of a local contact directory is shown below. The subsequent table provides an explanation of each element.
Configuring Your System 4 - 11 ... <item> <ln>Smith</ln> <fn>Bill</fn> <ct>1003</ct> <sd>3</sd> <rt>3</rt> <dc/> <ad>0<.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 12 Local Digit Map The phone has a local digit map feature to automate the setup phase of number-only calls. When properly config ured, this feature eliminates the need for using the Dial or Send soft key when making outg oing calls.
Configuring Your System 4 - 13 Microphone Mute A microphone mute feature is provide d. When activated, visual feedback is provided. This is a local function and cannot be over ridden by the network.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 14 Network Time Protocol (SNTP) timeserver. The time and date displayed on the phone will flash continuously until a successful SNTP response is received to indicate that they are not accurate.
Configuring Your System 4 - 15 Configuration changes can performe d centrally at the boot server: Ethernet Switch The SoundPoint IP and SoundStation IP phones contain two Ethernet ports, labeled LAN and PC, and an embedded Et hernet switch that runs at full line-rate.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 16 Automatic Off-Hook Call Placement The phone supports an optional automatic off-hook call placement feature for each registration.
Configuring Your System 4 - 17 Call Transfer Call transfer enables the user (party A) to move an existing ca ll (party B) into a new call between party B and another user (party C) selected by party A.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 18 Configuration changes can performe d centrally at the boot server: Call Forward The phone provides a flexible call forw arding feature to forward calls to another destination.
Configuring Your System 4 - 19 Configuration changes can performed cent rally at the boot server or locally: Directed Call Pick-Up Calls to another phone can be pic ked up by dialing the extension of the other phone. This feature depends on support from a SIP server.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 20 Group Call Pick-Up Calls to another phone within a pre-de fined group can be picked up without dialing the extension of the other phone . This feature depends on support from a SIP server.
Configuring Your System 4 - 21 • Bridged Line Appearance • Busy Lamp Field • Customizable Fonts and Indicators • Instant Messaging • Multilingual Us er Interface • Downloadable Fonts • S.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 22 • The phone keys without removable key caps cannot be remapped. These include: — Any keys on the dial pad — Volume control — Hand.
Configuring Your System 4 - 23 Multiple Call Appearances The phone supports multiple concurrent ca lls. The hold feature can be used to pause activity on one call and switch to another call. The number of concurrent calls per line key is configu rable.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 24 Configuration changes can performed cent rally at the boot server or locally: Bridged Line Appearance Calls and lines on multiple phones can be logically related to each other. A call that is active on one phone will be pres ented visually to phones that share that line.
Configuring Your System 4 - 25 binds the appearances together logicall y and looks after the necessary state notification s and performs an access c ontrol function.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 26 Configuration changes can performe d centrally at the boot server: Customizable Fonts and Indicators The phone’s user interface can be customized by changing the fonts and graphic icons used on the display and th e LED indicator patterns.
Configuring Your System 4 - 27 message or by initiating a new dial og. The destination for new dialog messages can be entered manually or se lected from the contact directory, the preferred method. There are no related configuration changes. Multilingual User Interface The system administrator or the user can select the language.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 28 Downloadable Fonts New fonts can be loaded onto the phone. For guidelines on downloading fonts, refer to Fonts <font/> on page A-60 .
Configuring Your System 4 - 29 Configuration changes can performed cent rally at the boot server or locally: Real-Time Transport Protocol Ports The phone is compatible with RFC 1889 - RTP: A Transport Protocol for Real-Time Applications - and the upda t ed RFCs 3550 and 3551.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 30 Configuration changes can performed cent rally at the boot server or locally: Network Address Translation The phone can work with certain types of network address translation (NAT).
Configuring Your System 4 - 31 the SoundPoint IP 430, 500, 501, 550, 60 0, 6 01, and 650). A message-wa iting signal from a voice mail server will trigger the message-waiti ng indicator to flash.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 32 Configuration changes can performed cent rally at the boot server or locally: Central (boot server) Configuration file: sip.cfg Specify the local SIP signaling port and an array of SIP servers to register to.
Configuring Your System 4 - 33 Automatic Call Distribution The phone allows automatic call dist ribution (ACD) login and logout. This feature depends on support from a SIP server. Configuration changes can performe d centrally at the boot server: The phone also supports ACD agent avai lable and unavailable.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 34 Server Redundancy Server redundancy is often required in VoIP deployments to ensure continuity of phone service for events where the call server needs to be taken offline for maintenance, the server fails, or the connection from the phone to the server fails.
Configuring Your System 4 - 35 DNS SIP Se rver Name Resolutio n If a DNS name is given f or a proxy/regis trar address, the IP address(es) associated with that name will be discov ered as specified in RFC 3263. If a port is given, the only lookup will be an A record.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 36 Phone Configuration The phones at the customer site are configured as follows: • Server 1 (the primary serve r) will be configured with the address of the service provider call server. The IP address of the server(s) to be used will be provided by the DNS server.
Configuring Your System 4 - 37 Phone Operat ion for Regi stration After the phone has booted up, it will register to all the serve rs that are configured.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 38 monitored status occurs. Phone status changes are broadcast automatically to monitoring phones when the user engage s in calls or invokes do-not-disturb. The user can also manually specify a state to convey, overriding, and perhaps masking, the automatic behavior.
Configuring Your System 4 - 39 Configuration changes can performe d centrally at the boot server: Configuration File Example SoundPoint IP phones can be deployed in two basic methods. In the first method, Microsoft Live Communications Server 2005 serves as the call server and the phones have a single registration.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 40 e Locate the voIpProt parameter. Set the voIpProt.server.x.transport attribute to TCPpreferred or TLS. Your selection depends on the LCS configuration. f Set the voIpProt.server.x.address to the LCS address.
Configuring Your System 4 - 41 To set up a dual registration with M icrosoft Live Communications Server 2005 a s the presence server: 1. (Optional) Modify the sip.cfg configuration file as follows: a Open sip.cfg in an XML edit or. b Locate the feature parameter.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 42 l Set the roaming_privacy.reg element to the num ber correspo nding to the LCS registration. For example, roaming_privacy.reg = 2 Refer to Roaming Privacy <roaming_privacy/> on page A-99 .
Configuring Your System 4 - 43 jitter buffer is adaptive and configurable for diff erent network environments. When packets are lost, a concealmen t algorithm minimizes the resulting negative audio consequences.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 44 DTMF tones using the active voice codec or using RFC 2833 compatible encoding. The coding format decision is based on the capabilities of the remote end point.
Configuring Your System 4 - 45 For the SoundPoint IP 501 and 601, util izing acoustic echo cancellation will introduce a small delay increase into the audio p ath which might cause a lower voice quality.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 46 Background Noise Suppression Background noise suppression (BNS) is designed primarily fo r hands-free operation and reduces background noise to enhance communication in noisy environments.
Configuring Your System 4 - 47 IEEE 802.1p/Q The phone will tag all Ethe rnet packets it transmits with an 802.1Q VLAN header for one of the following re asons: • When it has a valid VLAN ID set in .
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 48 Local User and Administrator Privilege Levels Several local settings menus are protecte d with two privilege levels, user and administrator, each with its own password.
Configuring Your System 4 - 49 Incoming Signaling Validation The three optional levels of security fo r validating incoming network signaling are: • Source IP address vali dation • Digest authenti.
Administrator’s Guide SoundPoint IP / SoundStation IP 4 - 50 Configuring SoundPoint IP / SoundStation IP Phones Locally A local phone-based configuration web server is available, unle ss it is disabled through sip.
5 - 1 5 Troubleshooting Your SoundPoint IP / SoundStation IP Phones This chapter provides you with some tools and techniques for troubleshooting SoundPoint IP / SoundStation IP p hones and installations. The phone can provide feedback in the form of on-scre en error messages, status i ndicators, and log files for troubleshooting issues.
Administrator’s Guide SoundPoint IP / SoundStation IP 5 - 2 Error Messages There are several different error messages that can be displayed on the phone when it is booting.
Troubleshooting Your SoundPoint IP / SoundStation IP Phones 5 - 3 Not all configuration files were present on the server Similarly, a mess age about configurat i on files not being present, means that the phone was able to reach the boot server , but that it was not able to find all the necessary files.
Administrator’s Guide SoundPoint IP / SoundStation IP 5 - 4 Blinking Time If the phone has not been able to contact the SNTP server or if one has not been configured, the date/ time display will flash until thi s is fixed. If an SNTP is not available, the data/time display can be tu rned off so that the flashing display is not a distraction.
Troubleshooting Your SoundPoint IP / SoundStation IP Phones 5 - 5 MAC address 00f4f20 0360b. The bootROM log file is uploaded to the boot server after every r eboot. The application log file is uploaded periodically or when the local copy reaches a predetermined size.
Administrator’s Guide SoundPoint IP / SoundStation IP 5 - 6 • log.render.file.upload.appen d.sizeLimit —Controls the maximum size of log files on the b oot server (default=512 kb) • log.
Troubleshooting Your SoundPoint IP / SoundStation IP Phones 5 - 7 For more information, refer to Multiple Key Combinations on page C-9 . When the log files are manually uploaded , the word “now” is inserted into the name of the file, for example, 0004f200360b-now-boot.
Administrator’s Guide SoundPoint IP / SoundStation IP 5 - 8 Reading an Application Log The following figure shows a portion of an application log file:.
Troubleshooting Your SoundPoint IP / SoundStation IP Phones 5 - 9 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP / SoundStation IP family SIP phone has no power. Do one of the following: • Verify that no lights appea r on the unit when it is powered up.
Administrator’s Guide SoundPoint IP / SoundStation IP 5 - 10 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP / SoundStation IP fa mily SIP phone does not resp ond. Do one of the following: • Check for a response from other feature keys or from the dial pad.
Troubleshooting Your SoundPoint IP / SoundStation IP Phones 5 - 11 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP / SoundStation IP family SIP phone is not in active state.
Administrator’s Guide SoundPoint IP / SoundStation IP 5 - 12 Calling Symptom Problem Corrective Action There is no dial tone. Powe r is not correctly applied to the SoundPoint IP family SIP phone. Do one of the following: • Check that the displ ay is illuminated.
Troubleshooting Your SoundPoint IP / SoundStation IP Phones 5 - 13 Displays Symptom Problem Corrective Action There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP family SIP phone.
Administrator’s Guide SoundPoint IP / SoundStation IP 5 - 14 Audio Upgrading Symptom Problem Corrective Action There is no audio on the headset. The connections are not co rrect. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
A - 1 A Configuration Files This appendix provides detailed descri ptions of certain configuration files used by the Session Initiation Protocol (SIP ) application. It is a reference for all parameters that are configurable when using the centralized provisioning installation mode l.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 2 Master Configuration Files The master configuration files can be one of: • Specified master configuration file—The master configuration file can be explicitly specified in the boot ser ver address, for example, http://u sr:pwd@ser ver/dir/e xample1.
Configuration Files A - 3 • CONFIG_FILES—A comma-separated list of configuration files . Each file name has a maximum length of 255 charac ter s and the list of file names has a maximum length of 2047 characters, including com mas and white sp ace.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 4 CONFIG_FILES=”phone1 [MACADDRESS] .cfg , sip.cfg” MISC_FILES=”” LOG FILE DIRECTORY=”” OVERRI DES_DIRECTORY=”” CONTACTS_DIR.
Configuration Files A - 5 server interface or local menu settings on the phone. These settings include the local port used for SIP signa ling, the address an d ports of a cluster of SIP application servers, voice codecs, gain s, and tones, and other parameters.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 6 • Microbrowser <mb/> • USB Port <usb/> Protocol <volpProt/> This attribute includ es: • Local <local/> • S.
Configuration Files A - 7 Server <server/> This configuration attribut e is defined as follow s: Attribute Permitted Values Default Interpretation voIpProt.server.dhcp.available 0, 1 0 If se t to 1, check with the DHCP server for SIP server IP address.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 8 voIpProt.server.x.tr ansport DNSnaptr or TCPpreferre d or UDPOnly or TLS or TCPOnly DNSnapt r If set to Null or DNSnaptr: If voIpProt.
Configuration Files A - 9 SDP <SDP/> This configuration attribut e is defined as follow s: voIpProt.server.x.re tryMaxCount Null or non-negativ e integer 3 If set to 0 or Null, 3 is used . re tryMa xC o unt retries will be attempted before moving on to the next available server.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 10 SIP <SIP/> This configuration attribut e is defined as follow s: Attribute Permitted Values Default Interpretation voIpProt.SIP.useCon tactInReferTo 0, 1 0 If set to 0, the “To URI” is used in the REFER.
Configuration Files A - 11 voIpProt.SIP.connectionReuse.useAli as 0, 1 0 If set to 0, this is the old behavior. If set to 1, phone uses the connection reuse draft which introduces "alias". voIpProt.SIP.sendCompactHdrs 0, 1 0 If set to 0, SIP header na mes generated by the phone use the long form, for example ‘From’.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 12 This attribute also includes: • Outbound Proxy <outboundProxy/> • Alert Information <alertInfo/> • Request Validation <r equestValidation/> • Special Events <specialEvent/> • Conference Setup <conference/> voIpProt.
Configuration Files A - 13 Outbound Proxy <outboundP roxy/> This configuration attribut e is defined as follow s: Attribute Permitted Values Default Interpretation voIpProt.SIP.outboundProxy.address dotte d-deci mal IP address or host name Null IP address or host name and port of a SIP server to whi ch the phone shall send all requests.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 14 Alert Information <alertInfo/> This configuration attribut e is defined as follow s: Request Validation <requestValidati on/> This configuration attribut e is defined as follow s: Attribute Permitted Values Default Interpretation volpProt.
Configuration Files A - 15 Special Events <specialEvent/> This configuration attribut e is defined as follow s: Conference Setup <con ference/> This configuration attribut e is defined as follow s: voIpProt.SIP.requestValidation.x.req uest.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 16 Dial Plan <dialplan/> This configuration attribut e is defined as follow s: Note The dial plan is not applied ag ainst Placed Cal l List, VoiceMail, last cal l return, and remote control dialed numbers.
Configuration Files A - 17 This attributes also includes: • Digit Map <digit map/> • Routing <routing/> Digit Map <digitmap/> A digit map is defined either by a “stri ng” or by a list o f strings.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 18 • There is no limitation on the numbe r of R triplet sets in a digit map. However, a digit map that contains less than f ull number of triplet sets (for example, a total of 2Rs or 5Rs) is consider ed an invalid digit map.
Configuration Files A - 19 Server <server/> This configuration attribut e is defined as follows: Emergency <emergency/> In the following a ttributes, x is the index of the emergency entry description and y is the index of the server associated with emergency entry x .
Administrator’s Guide SoundPoint IP / SoundStation IP A - 20 Multilingual <ml/> The multilingual feature i s based on stri ng dictionary files downloaded from the boot server. These files are encode d in standalone XML f ormat. Several western European and Asian languages are included with the distribution.
Configuration Files A - 21 To add new languages to those included with the distribution: 1. Create a new dictionary file based on an existing one. 2. Change the strings making sure to en code the XML file in UTF-8 but also ensuring the UTF-8 characters chosen are within the Unicode character ranges indicated in the tables below.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 22 Extended character support av ailable on SoundPoint IP 600 and Soun dStation IP 4000 and 7000 platforms includes the follo wing Unicode c.
Configuration Files A - 23 Date and Time <datetime/> This configuration attribut e is defined as follow s: User Preferences <up/> This configuration attribut e is defined as follow s: Attribute Permitted Values Interpretation lcl.datetime.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 24 Tones <tones/> This attribute describes config uration it ems for the tone resources available in the phone. This attribute includ es: • Dual Tone Multi-Frequency <DTMF/> • Chord-Sets <chord/> up.
Configuration Files A - 25 Dual Tone Multi-Frequency <DTMF/> This configuration attribut e is defined as follow s: Attribute Permitted Values Default Interpretation tone.dtmf.level -33 to -3 -15 Level of the high frequen cy component of the DTMF digit measured in dBm0; the low frequency tone will be two dB lower.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 26 Chord-Sets <chord/> Chord-sets are the building blocks of so und effects that use synthesized rather than sampled audio (most call progress and ringer sound effects). A chord-s et is a multi-frequency note with an op tional on/off cadence.
Configuration Files A - 27 In the following table, x is the chord-set number and cat is one of callProg, ringer, or misc. Sampled Audio for Sound Effects <saf/> The following sampled audio WAVE file (.wav) f ormats are supported: • mono 8 kHz G.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 28 In the following table, x is the sampled audio file number. The following table defines the defa ult usage of the sampled audio files wit.
Configuration Files A - 29 This configuration attribut e is defined as follow s: This attribute also includes: • Patterns <pat/> • Ring type <rt/> Patterns <pat/> Patterns use a simple script language that allows dif ferent chord sets or wave files to be strung together with periods of silence.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 30 In the following table, x is the pattern number, y is the instruction number. Both x and y need to be sequential. There are three categories of sound effect patterns: callProg ( Call Progress Patterns ), ringer ( Ringer Patterns ) and misc ( Miscellaneous Patterns ).
Configuration Files A - 31 Ringer Patterns The following table maps ringer patter n numbers to their default descriptions. 7 alternate call waiti ng tone (dis tin ctive) 8 confirmation tone 9 howler t.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 32 Miscellaneous Patterns The following table maps miscellaneou s patterns to their usage within the phone.
Configuration Files A - 33 Ring type <rt/> Ring type is used to define a simple cl ass of ring to be applied based on some credentials that are usually carried with in the network protocol. The ring class includes attributes such as call-waiting and ringer in dex, if appropriate.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 34 Voice Settings <voice/> This configuration attribut e is defined as follow s: This attribute includ es: • Voice Coding Algorithms.
Configuration Files A - 35 These codecs include: • Codec Preferences <codecPref/> • Codec Profiles <aud ioProfile/> Codec Preferences <codecPref/> G.722 G722/8000 G722 64 Kb ps 16 Ksps 10ms - 80ms 7 KHz G.722.1 G722/16000 G7221 16 Kbps, 24 Kbps, 32 Kbps 16 Ksps 20ms - 80ms 7 KHz G.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 36 Codec Profiles <audioPro file/> The following profile attributes can be ad justed for each of the three supported codecs. In the table, x =G711Mu, G711A, G722, G7221, and G729AB. Attribute Permitted Values Interpretation voice.
Configuration Files A - 37 Volume Persistence <volume/> The user’s selection of the receive volu me dur ing a call can be remembered between calls.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 38 voice.gain.rx.analog.ringer.IP_65 0 0 voice.gain.rx.digital.handset -15 voice.gain.rx.digital.headset -21 voice.gain.rx.di gital.chassis 0 voice.gain.rx.digi tal.chassis.IP_330 6 voice.gain.
Configuration Files A - 39 voice.gain.tx.digital.chassis.IP_330 12 voice.gain.tx.digital.chassis.IP_430 12 voice.gain.tx.digital.chassis.IP_4000 0 voice.gain.tx.digital.chassis.IP_601 6 voice.gain.tx.digital.chassis.IP_650 12 voice.gain.tx.analog.preamp.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 40 Acoustic Echo Cancellation <aec/> These settings control the performanc e of the speakerphone acoustic echo canceller. . Polycom recommends that you do not change these values. Attribute Default voice.
Configuration Files A - 41 Acoustic Echo Suppression <aes/> These settings control the performanc e of the speakerphone acoustic echo suppressor. Polycom recommends that you do not change these values. Attribute Default voice.aes.hs .enable 0 voice.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 42 Background Noise Suppression <ns/> These settings control the performanc e of the transmit background noise suppression feature. Polycom recommends that you do not change these values.
Configuration Files A - 43 Automatic Gain Control <agc/> These settings control the performance of the trans mit automatic gain control feature. Receive Equalization <rxEq/> These settings control the performanc e of the receive equalization feature.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 44 voice.rxEq.hs.IP_650. postFilter.enab le 0 voice.rxEq.hd.IP_330.preFilter .enable 0 voice.rxEq.hd.IP_430.preFilter .enable 0 voice.rxEq.hd.IP_500.preFilter .enable 0 voice.rxEq.hd.IP_600.preFilter .
Configuration Files A - 45 Transmit Equalization <txEq/> These settings control the performance of the hands-free transmit equalization feature. . Polycom recommends that you do not change these values. Attribute Default voice.txEq.hs.IP_330.preFilter.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 46 voice.txEq.hf.IP_330.preFilter.enab le 0 voice.txEq.hf.IP_430.preFilter.enab le 0 voice.txEq.hf.IP_500.preFilter.enab le 0 voice.txEq.hf.IP_600.preFilter.enab le 0 voice.txEq.hf.IP_601.preFilter.
Configuration Files A - 47 Voice Activity Detection <vad/> These settings control the performance of the voice activity detection (silence suppression) feature. Quality of Se rvice <QOS/> These settings control the Qual ity of Service (QOS) options.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 48 RTP <RTP/> These parameters a pply to RTP packets. Call Control <callControl/> These parameters apply to call control packets, such as the network protocol signaling.
Configuration Files A - 49 RTP <rtp/> These parameters a pply to RTP packets. Attribute Permitted Values Default Interpretation qos.ip.rtp.dscp 0 to 63 or EF or any of AF11,AF12, AF13,AF21, A F 2 2 , A F 2 3 , AF31,AF32, AF33,AF41, AF42,AF43 Null This parameter allows the DSCP of packets to be specified.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 50 Call Control <callControl/> These parameters apply to call control packets, such as the network protocol signaling.
Configuration Files A - 51 Network Mon itoring <netMo n/> This configuration attribut e is defined as follow s: Time Synchronization <sntp/> The following table describes the parameters used to set up time synchronization and daylight savings ti me.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 52 tcpIpApp.sntp.address.override DHCP 0, 1 0 These para meters determine whether configuration file parameters override DHCP parameters for the SNTP server address and Greenwich Mean Time (GMT) offset.
Configuration Files A - 53 tcpIpApp.sntp.daylightSavings.start.date 1 -31 8 If fixedDayEnable is set to 1, use as day of the month to start DST. If fixedDayEnable is set to 0, us the mapping: 1 = the .
Administrator’s Guide SoundPoint IP / SoundStation IP A - 54 Port <port/> This attribute includ es: • RTP <rtp/> RTP <rtp/> This configuration attribut e is defined as follow s: Web Server <httpd/> The phone contains a local web server for user and administrator features.
Configuration Files A - 55 This configuration attribut e is defined as follow s: This attribute also includes: Configuration <cfg/> Configuration <cfg/> This configuration attribut e is de.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 56 call.offeringTimeOut p ositive integer 60 Time in seconds to allow an in coming call to ring before dropping the call, 0=infinite. Note: The call diversion, no answer feature will take precedence over this fe ature if enabled.
Configuration Files A - 57 This attribute also includes: • Shared Calls <shared/> • Hold, Local Reminder <hold/><localReminder/> Shared Calls <share d/> This configuration attribut e is defined as follow s: call.stickyAutoLineSeize.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 58 Hold, Local Reminder <hold/><localReminder/> This configuration attribut e is defined as follows: Directory <dir/> The directory is stored in either flash memory or RAM on the phone.
Configuration Files A - 59 When the volatile storage option is enable d, ensure that a properly configured boot server that allows uploads is a vailable to store a b ack-up copy of the directory or its contents will be lost when the phone reboots or loses power.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 60 Presence <pres/> The parameter pres.reg is the line number used to send SUBSCRIBE.
Configuration Files A - 61 • <fontName> is a free string of characte rs that typically ca rries the meaning of the font. Examples are “fontFixe dSize” for a fi xed-size font, or “fontProportionalSize” for a proportional size font. • <fontHeightInPixels> describes the font height in number of screen pixels.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 62 to include support for a large number of font ranges at once; otherwise, if simply adding or changing a few fonts currently in use, multiple .fnt files are recommended since they are easier to work with individually.
Configuration Files A - 63 IP_500 font <IP_500/> This configuration attribut e is defined as follow s: IP_600 font <IP_600/> This configuration attribut e is defined as follow s: Keys <key/> These settings control the scrolling behavior of keys and can be used to change key functions.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 64 In the following table, x =IP_300, IP_330, IP 430, IP_50 0, IP_550, IP_600, IP_ 650, IP_4000, and IP_7000 and y is the key number.
Configuration Files A - 65 Bitmaps <bitmap/> The bitmaps used by each phone model are defined in this section. Platform <IP_300/>, <IP 330/>, <I P_400/>, <IP_500/>, <IP_600/>, <IP_4000/> In the following table, x =IP_300, IP_330, IP_400, IP_500, IP_ 600, IP_4000 and y is the bitmap number.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 66 This configuration attribut e is defined as follow s: Animations <anim/> <IP_300/>, <I P_330/>, <IP_400/>, < IP_500/>, <IP_600/>, <IP_400 0/> This section defines bitmap animat ions composed of bitmap/duration couples.
Configuration Files A - 67 Patterns <pattern/> This section defines patterns for the LED indicators. In the following table, x is the pattern number, y is the step in the pattern. Classes <class/> This section defines the available cl asses for the LED and graphi cal icon indicator types.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 68 LEDs <led/> In the following table, x is the LED number. Graphic Icons <gi/> <IP_300/>, <IP_33 0>, <IP_400/>.
Configuration Files A - 69 Event Logging <log/> The event logging system supports the following classes of events: ind.gi.x.y.physY IP 300: 0-3 IP 330: 0-19 IP 400: 0-45 IP 500: 0-79 IP 600: 0-1.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 70 Each event in the log contains the follow ing f ields separated by the | char acter: • time or time/date stamp • 1-5 character compon.
Configuration Files A - 71 Basic Logging <level/><change/> and <render/> This configuration attribut e is defined as follow s: Attribute Permitted Values Default Interpretation log.level.change.xxx 0-5 4 Contro l the logging detail level for individual components.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 72 Scheduled Logging Parameters <sched/> The phone can be configured to schedu le certain advanced logging tasks on a periodic basis. These attributes should be set in consultation with Polycom Technical Support.
Configuration Files A - 73 Security <sec/> This attribute’s settings affect security aspects of the phone. This configuration attribut e is defined as follows: . This attribute also includes: • Encryption <encryption/> • Password Lengths <pwd/><length/> log.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 74 Encryption <encryption/> This configuration attribut e is defined as follow s: Password Lengths <pwd/><leng th/> This configuration attribut e is defined as follow s: License <license/> This attribute’s settings control aspects of the feature licensing system.
Configuration Files A - 75 Provisioning <prov/> This attribute’s settings control aspects of the phone’s boot server provisioning system. Attribute Permitted Values Default Interpretation prov.fileSystem.rfs0.minF reeSpace 5-512 5 Min imum free space in Kb ytes to reserve in the file system w hen downloading files fro m the boot server.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 76 RAM Disk <ramdisk/> This attribute’s settings control the phone’s internal RAM disk feature. Request <request/> This attribute includ es: • Delay <delay/> Polycom recommends that you do not change these values.
Configuration Files A - 77 Delay <delay/> These settings control the phone’s behavior when a request for restart or reconfiguration is received. Feature <feature/> These settings control the activation or de activation of a feature at run time.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 78 Resource <res/> This attribute’s settings control the maximum size or an external resource retrieved at run time.
Configuration Files A - 79 Quotas <quotas/> This configuration attribut e is defined as follow s: Microbrowser <mb/> This attribute’s settings control the home page, proxy and size limits to be used by the Microbrowser when it is selected to provide services.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 80 Idle Display <idleDisplay/> The Microbrowser can be used to create a display that will be part of the phone’s idle display. These settings cont rol the home page and the refresh rate.
Configuration Files A - 81 Main Browser <main/> This setting controls the home page us ed by the Microbrowser when that function is se lected. Browser Limits <limits /> These settings limit the size of object which the Microbrowser will display by limiting the amount of memory available for the Microbrowse r.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 82 USB Port <usb/> This attribute’s settings control the USB port. This configuration attribut e is defined as follow s: This attribute also includes: • Bulk Drive <bulkDrive/> Bulk Drive <bulkDri ve/> These settings control the bulk drive or memory stick.
Configuration Files A - 83 • Messaging <msg/> • Network Address Translation <nat/> • Attendant <attendant/> • Roaming Buddies <roaming_buddies/> • Roaming Privacy <.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 84 reg.x.thirdPartyName string in the same format as reg.x.address Null This field must match the reg.x.address value of the other registration which makes up the bridged line appe ar ance (BLA).
Configuration Files A - 85 reg.x.ringType 1 to 22 2 The ringer to be used for calls received by this registration. Defaul t is the fi rst non -silent ringer.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 86 reg.x.outboundProxy.tr ansport DN Snaptr or TCPpreferred or UDPOnly or TLS or TCPOnly DNSnap tr If set to Null or DN Snaptr: If reg.x.outboundProxy.address is a hostname and reg.x.outboundProxy.
Configuration Files A - 87 Calls <call/> This attribute affects the call-oriented per -phone configuration. This attribute includ es: • Do Not Disturb <donotdisturb/> • Automatic Off-H.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 88 Do Not Disturb <donotdisturb/> This configuration attribut e is defined as follow s: Automatic Off-Hook Call Placement <autoOffHo ok/> An optional per-registration feature is supported which allows automatic call placement when the phone goes off-hook.
Configuration Files A - 89 Missed Call Tracking <missedCallTracking/> You can enable/disable mi ssed ca ll tr acking on a per-line basis. In the following table, x is the regi stration number. IP 301, 320, 330, 430: x =1-2; IP 501: x =1-3; IP 550: x =1-4; IP 600: x =1-6; IP 601: x =1-12; IP 650: x =1-34; IP 400 0: x =1 .
Administrator’s Guide SoundPoint IP / SoundStation IP A - 90 Diversion <divert/> The phone has a flexible ca ll forward/di version feature for each registration. In all cases, a call will only be diverted if a non-Null contact has been configured.
Configuration Files A - 91 Busy <busy/> Calls can be automatically dive rted when the phone is busy. No Answer <noanswer/> The phone can automatically divert calls after a period of ringing. Attribute Permitted Values Default Interpretation divert.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 92 Do Not Disturb <dnd/> The phone can automatically divert ca lls when Do Not Disturb (DND) is enabled. Dial Plan <dialplan/> Per-registration dial plan config uration is supported.
Configuration Files A - 93 This attribute also includes: • Digit Map <digit map/> • Routing <routing/> Digit Map <digitmap/> For more information on digit map syntax, refer to Digit Map <digit map/> on page A-17 . dialplan.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 94 This configuration attribut e is defined as follow s: Routing <routing/> This attribute all ows specific routing paths for out going SIP calls to be configured independent of other ‘default’ configuration.
Configuration Files A - 95 Emergency <emergency/> In the following a ttributes, y is the index of the emergency entry description and z is the index of the server associated with the emergency entry y . For each emergency entry (index y ), one or more ser ver entry (indexes ( y , z )) can be configured.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 96 Message Waiting Indicator <mwi/> In the following table, x is the registration number. IP 301 , 320, 330, 430: x =1-2; IP 501: x =1-3; IP 550: x =1-4; IP 600: x =1-6; IP 601: x =1-12; IP 650: x =1-34; IP 4000: x =1.
Configuration Files A - 97 This configuration attribut e is defined as follow s: Attendant <attendant/> The Busy Lamp Field (BLF) / attendant console feature enhances support for a phone-based attendant console. Attribute Permitted Values Default Interpretation nat.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 98 This configuration attribut e is defined as follow s: Roaming Buddies <roaming_buddies/> This configuration attribut e is defined a.
Configuration Files A - 99 Flash Parameter Configuration Any field in the bootROM setup menu and the application SIP Configuration menu can be set through a configuration file. A DHCP server can be configured to point the phones to a boot server that has the required configuration files.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 100 This flash attributes are defined as follows : Name Possible Values Description device. set 0 or 1 default = 0 If set to 0, do not use any device.xxx.yyy fields to set any parameters. Set this to 0 after the initial installation.
Configuration Files A - 101 device.prov.serverName any string For descriptions, refer to Server Menu on page 3-9 . device. pro v. serverType 0 to 4 device.prov.user any string device.prov.password any string device.prov.appProvType 0 or 1 device.prov.
Administrator’s Guide SoundPoint IP / SoundStation IP A - 102 device.syslog.facility 0 to 23 A description of what ge nerated the lo g message. For more information, refer to secti on 4.1.1 of RF C 3165. The default value is 16, which maps to “local 0”.
B - 1 B Session Initiation Protocol (SIP) This chapter provides a description of the basic Sessi on Initiati on Proto col (SIP) and the protocol extensions th at are supported by the current SIP application. To find the applicable Request For Comments (RFC) document, go to http://www.
Administrator’s Guide SoundPoint IP / SoundStation IP B - 2 RFC and Internet Draft Support The following RFC’s and Inte rnet drafts are su pported: • RFC 1321—The MD5 Message-Digest Algorithm .
Session Initiation Protocol (SIP) B - 3 • RFC 3969—The Internet Assigned Nu mber Authority (IAN A) Uniform Resource Identifier (U RI) Parameter Registry for the Session Initiation Protocol (SIP) .
Administrator’s Guide SoundPoint IP / SoundStation IP B - 4 Header Support The following SIP request headers are supported: INFO Yes RFC 2976, the phone does not generate INFO requests, but will issu e a final response upon receipt. No INFO message bodies are parsed.
Session Initiation Protocol (SIP) B - 5 Diversion Yes Error-Info No Event Yes Expires Yes From Yes In-Reply-To No Max-Forwards Yes Min-Expires No Min-SE Yes MIME-Version No Organization No P-Asserted-.
Administrator’s Guide SoundPoint IP / SoundStation IP B - 6 Response Support The following SIP resp onses are supported : 1xx Responses - Provisional 2xx Responses - Succ ess Subject No Subscription.
Session Initiation Protocol (SIP) B - 7 3xx Responses - Redirection 4xx Responses - Request Failure Response Supported Notes 300 Multiple Choices Yes 301 Moved Permanently Yes 302 Moved Temporarily Ye.
Administrator’s Guide SoundPoint IP / SoundStation IP B - 8 5xx Responses - Serve r Failure 6xx Responses - Global Failure 481 Call/Transaction Does Not Exist Yes 482 Loop Detected Yes 483 Too Many .
Session Initiation Protocol (SIP) B - 9 Hold Implementation The phone supports both currently accepted means of signaling hold. The first method, no longer recommended due in part to the RTCP problems associated with it, is to set the “c” de stination addresses for the media streams in the SDP to zero, for example, c=0.
Administrator’s Guide SoundPoint IP / SoundStation IP B - 10 Shared Call Appearance Signaling A shared line is an address of record managed by a call server. The server allows multiple end points to register l ocations against the address of record.
C - 1 C Miscellaneous Administrative Tasks This appendix provides information required by varied aspects of the Se ssion Initiation Protocol (SIP) a pplication.
Administrator’s Guide SoundPoint IP / SoundStation IP C - 2 • Digital Signature Trust Co. Global CA 3 • Digital Signature Trust Co. Global CA 4 • Entrust Worldwide by DST • Entrust.net Premium 2048 Secure Server CA • Entrust.net Secure Personal CA • Entrust.
Miscellaneous Administrative Tasks C - 3 • Thawte Server CA • Thawte Universal CA Root • UPS Document Exchange by DST • ValiCert Class 1 VA • ValiCert Class 2 VA • ValiCert Class 3 VA • .
Administrator’s Guide SoundPoint IP / SoundStation IP C - 4 A key is generated by the ut ility and must be download ed to the phone so that it can decrypt the files that were encrypted on the server. The device.sec.configEncryption. key configuration file parameter is used to set the key on the phone.
Miscellaneous Administrative Tasks C - 5 The following configuration file changes are required to modify this feature: Changing the Key on the Phone For security purposes, it may be desirable to change the key on the phones and the server from time to time.
Administrator’s Guide SoundPoint IP / SoundStation IP C - 6 Logos smaller than descri bed in the ta ble above are acceptable, but larger logos may be truncated or in terfere with other areas of the user interface. The SoundPoint IP 500/501/ 550/600/601 phones only support the four colors black, dark gray, light gray , and white.
Miscellaneous Administrative Tasks C - 7 </bitmaps> Next, enable the idle display feat ure and modify the idle display "animation" for each model to point to your bitmap (again without the .bmp extension): <indicators ind.idleDisplay.
Administrator’s Guide SoundPoint IP / SoundStation IP C - 8 Migration Dependencies In addition to the bootROM and applic ation dependencies, there are certain restrictions with regard to upgrad ing or downgrading from one bootROM release to another bootROM release.
Miscellaneous Administrative Tasks C - 9 Multiple Key Combinations On SoundPoint IP and SoundStation IP p hones, certain multiple ke y combinations can be used to reboot the phone and restore factory defaults.
Administrator’s Guide SoundPoint IP / SoundStation IP C - 10 Default Feature Key Layouts The following figures a nd table show the defa ult SIP key layouts for SoundPoint IP 301, 320, 3 30, 430, 501, 550, 600, 601, and 650 a nd SoundStation IP 4000 models.
Miscellaneous Administrative Tasks C - 11 SoundPoint IP 430 SoundPoint IP 501 Hold Del Sel Conference 13 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Ca.
Administrator’s Guide SoundPoint IP / SoundStation IP C - 12 SoundPoint IP 550/600/601/650 SoundStation IP 4000 Hold Del Sel 13 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Menu M.
Miscellaneous Administrative Tasks C - 13 6 n/a Dialpa d1 n/a Delete Delete ArrowUp 7 Redial SoftKey3 Redial Menu Menu Dialpad4 8 VolUp Line1 VolUp Messages Messages Dialpad5 9 VolDown ArrowRight VolD.
Administrator’s Guide SoundPoint IP / SoundStation IP C - 14 Assigning a VLAN ID Using DHCP To assign a VLAN ID to a phone using DHCP: >> In the DHCP menu of the Main setup menu, set VLAN Discovery to “Fixed” or “Custom”.
Miscellaneous Administrative Tasks C - 15 — VLAN IDs may be decimal, hex, or octal For example: The following DVD strings will resu lt in the phone using VLAN 10: VLAN-A=10; VLAN-A=0x0a; VLAN-A=012;.
Administrator’s Guide SoundPoint IP / SoundStation IP C - 16 Parsing Vendor ID Information After the phone boot, it sends a DHCP Discover packet to the DHCP server. This is found in the Bootstrap Prot ocol/option "Vendor Class Identifier" section of the packet and includes th e phone’s part number and the bootRO M version.
Miscellaneous Administrative Tasks C - 17 - end of sub-options For the BootROM, sub-option 4 and sub-option 5 will contain th e same string. The string is formatted as follows: <apptype>/<bui.
Administrator’s Guide SoundPoint IP / SoundStation IP C - 18.
D - 1 D Third Party Software This appendix provides the copyright statements for third party software products that are part of the Sessi on Initiation Protocol (SIP) application.
Administrator’s Guide SoundPoint IP / SoundStation IP D - 2 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from thi s software without prior wri tten permission. For written permission, pl ease contact openssl-cor e@openssl.
Third Party Softw are D - 3 and/or other materials prov ided with the dist ribution. 3. All advertising materials mentioning fe atures or use of this s oftware must display the following acknowl edg ement: "This product includes cryptographic software written by Eric Young (eay @cryptsoft.
Administrator’s Guide SoundPoint IP / SoundStation IP D - 4 Expat: Copyright (c) 1998, 1999, 2000 Thai Op en Source Software Center Ltd and Clark Cooper Permission is hereby granted, free of ch arge.
Third Party Softw are D - 5.
Administrator’s Guide SoundPoint IP / SoundStation IP D - 6.
Index – 1 Index A ACD. See also automatic call distribution acoustic echo cancellation 4–44 acoustic echo cancellation <aec> A–40 acoustic echo suppression <aes> A–41 AEC.
Administrator’s Guide SoundPoint IP / SoundStation IP Index – 2 application conf iguration file A– 4 application error messages 5–3 application files overview 2–6 Applications key 4–2 8 at.
Index Index – 3 DHCP menu 3–7 DHCP or manual TCP/IP setup 3–2 dial plan <dialplan> A–16 digit map default A–18 examples A–17 match and replace A–17 digit map <digitmap> A–9.
Administrator’s Guide SoundPoint IP / SoundStation IP Index – 4 M MAC address definition A– 2 substitution 3–15 , 3–20 , A–3 main browser <main> A–82 main menu 3–6 manual configu.
Index Index – 5 resource files, overview 2–7 restarting phones 3–16 , 3–18 RFC support B–2 ring type <rt> A–33 ringer patterns A–31 roaming buddies <roaming_buddies> A–98 r.
Administrator’s Guide SoundPoint IP / SoundStation IP Index – 6 Network link is down 5–3 Not all configuration files were present 5–3 power and startup issues 5–9 reading a boot log 5–7 re.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Polycom SIP 2.2.0 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Polycom SIP 2.2.0 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Polycom SIP 2.2.0, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Polycom SIP 2.2.0 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Polycom SIP 2.2.0, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Polycom SIP 2.2.0.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Polycom SIP 2.2.0. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Polycom SIP 2.2.0 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
