Manuel d'utilisation / d'entretien du produit FINEPIX FinePix S3500 du fabricant FujiFilm
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1 2 3 4 5 6 Getting Ready Using the Camera Advanced Features Software Installation Settings Viewing Images BL00404-200 ( 1 ) This manual will show you how to use your FUJIFILM DIGITAL CAMERA FinePix S3100/FinePix S3500 correctly. Please follow the instructions carefully.
2 W arning IMPOR T ANT Be sure to read this page before using the Software. For customers in the U.S.A. Tested To Comply With FCC Standards FOR HOME OR OFFICE USE FCC Statement This device complies with part 15 of the FCC Rules.
3 EC Declaration of Conformity We Name : Fuji Photo Film ( Europe ) G.m.b.H. Address : Heesenstrasse 31 40549 Dusseldorf, Germany declare that the product Product Name: FUJIFILM DIGITAL CAMERA FinePix S3100 / FinePix S3500 Manufacture’s Name: Fuji Photo Film Co.
4 Contents Warning ............................................................ 2 IMPORTANT .................................................... 2 EC Declaration of Conformity ........................... 3 Preface .....................................
5 1 2 3 4 5 6 A WHITE BALANCE (SELECTING THE LIGHT SOURCE) ............................................................. 42 ‹ APERTURE-PRIORITY .........................................................................................................
6 Preface ■ Test Shots Prior to Photography For important photographs (such as weddings and overseas trips), always take a test shot and view the image to make sure that the camera is working normally.
7 Accessories included h 16MB, xD-Picture Card ™ (1) Included with: Anti-static case (1) h Shoulder strap h Lens cap (1) h Adapter ring (1) h LR6 AA-size alkaline batteries (4) h Video cable (1) (plug (2.
8 Camera parts and features Flash control sensor Self-timer lamp (P .39) Flash (P .33) DC IN 5V (power input) socket (P .72) Shutter button Strap mount VIDEO OUT (V ideo output) socket (P .72) Flash pop-up button (P .33) xD-Picture Card slot (P .12) Lens (USB)socket (P .
9 Example of screen text display ■ Photography mode U P Battery level warning Zoom bar Protection DPOF Playback mode Date Playback frame number 100−0001 1 0 0 − 0 0 .
10 1 Pull the lens cap cord through a strap mount. ● ! Attach the lens cap cord to avoid losing the lens cap. ● ! Failure to attach the strap correctly can result in the camera being dropped. 3 Screw the adapter ring in the direction of the arrow to mount it on the camera.
11 Getting Ready 1 LOADING THE BA TTERIES 1 Load the batteries correctly as indicated by the polarity icons. 2 Press on the battery cover to push the batteries down. 3 Slide the cover closed. 1 2 Check that the camera is turned off (indicator lamp is off) before opening the battery cover.
12 1 Check that the camera is turned off (indicator lamp is off) before opening the slot cover. ● ! If the xD-Picture Card is oriented incorrectly, it will not go all the way into the slot. Do not apply force when inserting an xD-Picture Card . ● ! If opening the slot cover while the camera is still on, the camera will turn off.
13 Getting Ready 1 DATE/TIME D A T E / T I M E 2004 2 0 0 4 1 1 . . 1 1 12.
14 CORRECTING THE DA TE AND TIME / CHANGING THE DA TE ORDER Correcting the date and time Changing the date order 1 SET−UP S E T − U P OPTION O P T I O N.
SET−UP S E T − U P OPTION O P T I O N EVF/LCD E V F / L C D SET S E T CANCEL C A N C E L.
Blinking red Lit red ! @ # No icon * 16 CHECKING THE BA TTER Y CHARGE 1 There is ample battery charge. 2 There is insufficient charge left in the batteries. The batteries will soon run out. Have a new set of batteries ready. 3 The batteries are depleted.
17 Using the Camera 2 Still image shooting Movie recording Auto Scene Position Manual Movie Movie Photography 0 Flash pop-up button Press the Flash pop-up button to release the flash. 0 Photography mode selector T urn the Mode dial to change Photography mode.
18 BASIC OPERA TION GUIDE 0 Changing between the viewfinder (EVF) and the monitor (LCD) Pressing the “EVF/LCD” button toggles between the viewfinder and the LCD monitor . Use whichever mode is best suited to your shot. ● Low Light Viewfinder button The screen brightness is increased briefly .
19 Using the Camera 2 SELF−TIMER S E L F − T I M E R OFF O F F ON O N SELF−TIMER S E L F − T I M E R.
20 1 1 Set the Power switch to “ q ”. 2 Set the Mode dial to “ B ”. h Focal range Approx. 80 cm (2.6 ft.) to infinity ● ! Use Macro mode for subjects closer than 80 cm (2.6 ft.) ( ➡ P.32). ● ! When “ 7 ”, “ - ”, “ q ” or “ = ” appears, see P.
21 Using the Camera 2 Bebeep 5 ● ! Check that the lens is clean. If it is dirty, clean the lens as informed on P.85. Hold the camera so that your fingers or the strap do not cover the lens, flash or flash control sensor. If the lens, flash or flash control sensor is obscured, the brightness (exposure) of your shot may be incorrect.
22 Press the shutter button down fully. When a Beep noise is heard, the camera records the image. ● ! There is a slight delay between the shutter button being pressed and the picture being taken.
23 Using the Camera 2 Quality setting 4 F 4 N Number of recorded pixels 2272 × 1704 2272 × 1704 DPC-16 ( 16 MB ) 8 2 1600 × 1200 1` 1280 × 960 16 33 66 134 268 16 32 66 132 266 532 25 50 101 204 4.
24 USING AF/AE LOCK In this shot, the subjects (two people in this case) are not in the AF frame. Taking the picture at this point will result in the subjects being out of focus. Move the camera slightly so that one of the subjects is in the AF frame.
25 Using the Camera 2 USING THE ZOOM ( OPTICAL ZOOM/DIGITAL ZOOM ) Press the “ T ( a )” or “ W ( b )” button to zoom in or out. The digital zoom can be used with the “ 2 ”, “ 1 ” and “ ` ” quality settings. When zooming changes between optical and digital, the position of the “ ■ ” indicator stops.
26 100− 1 0 0 − 0001 0 0 0 1 200 2 0 0 4 . 4 . 1 1 12:0 1 2 : 0 0 AM A M Single-frame playback 1 Set the Power switch to “ w ”. 2 Press “ c ” to scan forward through the images.
27 Using the Camera 2 Playback zoom Press the “ T ( a )” or “ W ( b )” button during single- frame playback to zoom in (enlarge) or out on a still image. A zoom bar appears. Press the “DISP/BACK” button to return to single- frame playback.
28 FRAME F R A M E ERASE E R A S E OK? O K ? 100−0001 1 0 0 − 0 0 0 1 YES Y E S CANCE.
29 Advanced Features 3 Consider the scene you are photographing and the sort of image you want to achieve when you specify the camera settings. A general guide is given below. 1 Select the Photography mode ( ➡ P. 30, 31). B Auto Leaves the “EV” and “White balance” settings to the camera.
30 PHOTOGRAPHY MODE SELECTOR PHOTOGRAPHY FUNCTIONS B AUTO Set the Mode dial to “ B ”. This is the easiest mode to use and can be used for most types of shots. ● ! See P.29 for information on available flashes. m SCENE POSITION Set the Mode dial to “ m ”.
31 Advanced Features 3 Set the Mode dial to “ s ”. This is the mode for specifying EV (Exposure compensation), white balance, Flash brightness adjustment, Aperture-priority and Sharpness settings. ● ! See P.29 for information on available flashes.
32 e MACRO ( CLOSE-UP ) PHOTOGRAPHY FUNCTIONS N N 16 1 6 Select Macro mode to take close-up shots. 1 Set the Power switch to “ q ”. 2 Press the “ e ( d )” Macro button. The “ e ” appears on the screen indicating that you can take close-up shots.
33 Advanced Features 3 d FLASH PHOTOGRAPHY FUNCTIONS Choose from 6 flash modes according to the type of shot. 1 Set the Power switch to “ q ”. 2 Set the Mode dial to “ B ”, “ m ” or “ s ” mode. 3 Press the Flash pop-up button to pop-up the flash.
34 d Forced flash Use this mode in backlit scenes, such as a subject against a window or in the shade of a tree, or to get the correct colors when taking a picture under bright lighting. In this mode, the flash fires in bright as well as dark conditions.
35 Advanced Features 3 c Slow synchro This is a flash mode that uses a slow shutter speed. This allows you to take pictures of people at night that clearly show both your subjects and the night time backdrop. To avoid camera shake, always use a tripod.
36 INCREASING MONITOR BRIGHTNESS PHOTOGRAPHY FUNCTIONS This is useful when checking the shot composition for dimly lit scenes (Slow synchro shots, etc.). 1 Set the Power switch to “ q ”. 2 Set the Mode dial to “ B ”, “ m ” or “ s ” mode.
37 Advanced Features 3 SELF−TIMER S E L F − T I M E R OFF O F F ON O N 0 1 0 2 N N 16 1 6 3 When you enable the setting, an icon appears in the top-left corner of the screen.
38 y QUALITY SETTINGS IN PHOTOGRAPHY MODE Choose from 5 settings. Using the table below as a guide, select the setting that best suits the aims. ● ! The numbers to the right of each setting show the number of available frames. ● ! When changing the quality setting, the number of available frames also changes ( ➡ P.
39 Advanced Features 3 A countdown appears on the screen indicating the time remaining until the picture is taken. Self-timer mode is cancelled after each shot.
40 PHOTOGRAPHY MENU PHOTOGRAPHY MENU SPORT S P O R T LANDSCAPE L A N D S C A P E NIGHT N I G H T SCENE POS.
41 Advanced Features 3 D EV ( EXPOSURE COMPENSATION ) EV E V 0 +0.3 + 0 . 3 −0.3 − 0 . 3 +0.6 + 0 . 6 Select EV in the “ s ” Photography mode.
42 Select Sharpness in the “ s ” Photography mode. Use this setting to soften or emphasize outlines or to adjust the quality of the image. HARD: Emphasizes the outlines. Best for shots of subjects such as buildings or text where sharp images are desirable.
43 Advanced Features 3 FRAME F R A M E ALL FRAMES A L L F R A M E S BACK B A C K ERASE E R A S E F.
44 ALL A L L FRAMES F R A M E S ERASE ALL E R A S E A L L OK? O K ? IT M.
45 Advanced Features 3 u DPOF SET FRAME PLAYBACK MENU DPOF stands for Digital Print Order Format and refers to a format that is used for recording printing specifications for images shot using a digital camera on media such as an xD-Picture Card . The recorded specifications include information on which frames are to be printed.
46 DPOF D P O F WITH W I T H DATE D A T E WITHOUT W I T H O U T DATE D A T E RESET R E S E T ALL A L L 1 1 Set the Power switch to “ w ”.
47 Advanced Features 3 4 1 Press “ d ” or “ c ” to display the frame (file) for which you want to specify DPOF settings. 2 Press “ a ” or “ b ” to set a value up to 99 as the number of copies of the frame (file) to be printed. For frames (files) that you do not want printed, set the number of prints to 0 (zero).
48 1 1 Set the Power switch to “ w ”. 2 Press the “MENU/OK” button to display the menu on the screen. 0 1 0 2 3 1 Press “ a ” or “ b ” to select “RESET ALL”. 2 Press the “MENU/OK” button. 4 A message appears. To reset all the DPOF settings, press the “MENU/OK” button.
FRAME F R A M E PROTECT P R O T E C T RESET R E S E T ALL A L L SET S E T ALL A L L 2 49.
50 1 Press “ d ” or “ c ” to select the protected frame (file). 2 Press the “MENU/OK” button to unprotect the displayed frame (file). FRAME RESET Press the “MENU/OK” button to protect all the frames (files). SET ALL Press the “MENU/OK” button to unprotect all the frames (files).
51 Advanced Features 3 2 Press “ d ” or “ c ” to select “ g ” PLAYBACK. 1 1 Set the Power switch to “ w ”. 2 Press the “MENU/OK” button to display the menu on the screen. ● ! The Power save function does not operate during playback.
52 Y TRIMMING PLAYBACK MENU 2 1 Press the “MENU/OK” button to display the menu on the screen. 2 Press “ d ” or “ c ” to select “ Y ” TRIMMING. 3 Press the “MENU/OK” button. 0 2 3 1 Press the “ T ( a )” or “ W ( b )” button during single-frame playback to zoom in (enlarge) or out on a still image.
53 Advanced Features 3 5 Check the saved image size and press the “MENU/OK” button. The trimmed image is added as a separate file in the final frame.
54 STANDBY S T A N D B Y 60s 6 0 s Zoom bar 3 During movie recording, the lens is fixed at the wide-angle zoom setting and only the digital zoom can be used. Press the “ T ( a )” or “ W ( b )” button to zoom in and out.
55 Advanced Features 3 Press the shutter button down fully to start recording. ● ! The brightness and color of the screen shown during movie recording may differ from those shown before recording begins. ● ! There is no need to hold down the shutter button.
56 r RECORDING MOVIES MOVIE MODE 1 1 Press the “MENU/OK” button to display the menu on the screen. 2 Press “ d ” or “ c ” to select “ y ” QUALITY.
57 Advanced Features 3 100−0006 1 0 0 − 0 0 0 6 4 / 23 2 3 / 200 2 0 0 4 12:15 AM 1 2 : 1 5 A M PLAY P L A Y 0 1 0 2 2 1 Press “ b ” to play the movie.
4 Settings 58 SET−UP S E T − U P OPTION O P T I O N EVF/LCD E V F / L C D 1 Press “ d ” or “ c ” to select “ F ” OPTION and then press “ a ” or “ b ” to select “ fi EVF/LCD”.
59 Settings 4 SET -UP F USING THE SET-UP SCREEN ● ! Always turn the camera off when replacing the batteries. Opening the battery cover or disconnecting the AC power adapter without turning the camera off may cause the camera settings to revert to the factory default values set at shipment.
60 SET -UP ■ SET-UP menu options IMAGE DISP. 1 2 3 ON/OFF ON Specifies whether the preview images (the photographed images) are displayed after taking a picture. The image appears for a few moments and is then recorded. POWER SAVE 2 MIN/5 MIN 2 MIN Reduces the camera’s power consumption and subsequently turns the camera off when not being used.
61 Settings 4 FORMAT Initialize (format) the xD-Picture Card for use with the camera. Because initializing the xD-Picture Card erases all the frames (files), including protected frames (files). Back up important frames (files) onto your PC or another media.
62 SET -UP 1 Press “ a ” or “ b ” to select “TIME DIFFERENCE”. 2 Press “ c ”. WORLD TIME ( TIME DIFFERENCE ) This function sets a time difference relative to the date and time currently set. When this setting is enabled, the specified time difference is applied when pictures are taken.
63 Settings 4 FRAME NO. Specifies whether frame numbers are assigned consecutively from previous numbers or begin again. CONT.: Pictures are stored beginning from the highest file number stored on the last xD- Picture Card used. RENEW: Pictures are stored on each xD-Picture Card beginning with a file number “0001”.
64 Pre-installation checklist To run this software, you must have the hardware and software described below. Check your system before you begin the installation. ✽ 1 Models with one of the above operating systems pre-installed. ✽ 2 When you install the software, log in using a system administrator account (e.
65 Software Installation 5 1 Install FinePixViewer as instructed in the Quick start guide. 2 After restarting the PC, install DirectX as directed by the on-screen instructions and then restart your PC again. If the latest version of DirectX is already installed on your PC, this installation is not performed.
66 5.2 INST ALLA TION ON A Mac OS 9.2 Pre-installation checklist To run this software, you must have the hardware and software described below. Check your system before you begin the installation.
67 Software Installation 5 2 Click the [Save] button. 4 The Installer setup screen appears. Click the [Installing FinePixViewer] button. ● ! For more information on what is installed, click the [Read Me First] button and [Using FinePixViewer] button.
68 5.2 INST ALLA TION ON A Mac OS 9.2 10 To install Acrobat Reader, click “Install Acrobat Reader”. ● ! Install Adobe Systems’ Acrobat Reader software to read the FinePixViewer User’s Guide (PDF). If the latest version already has been installed, this step is not required.
69 Software Installation 5 5.3 INST ALLA TION ON A Mac OS X Pre-installation checklist To run this software, you must have the hardware and software described below.
70 5.3 INST ALLA TION ON A Mac OS X 1 Turn your Macintosh on and start up Mac OS X. Do not launch any other applications. 2 When the bundled CD-ROM is loaded into the CD- ROM drive, the “FinePix” icon appears. Double-click the “FinePix” icon to open the “FinePix” volume window.
71 Software Installation 5 10 The “FinePixViewer installation completed” message dialog appears. Then click exit button and close it. 11 Launch “Image Capture” from the “Applications” folder. 12 Change the Image Capture settings. Select “Preferenes.
72 1 DC IN 5V socket VIDEO OUT (Video output ) socket 6.1.2 Connecting to a TV Turn off the camera and TV. Plug the Video cable (included) into the “VIDEO OUT” (video output) socket. 6.1.1 Using the AC Power adapter ( sold separately ) Always use a FUJIFILM AC Power Adapter AC-5VH/AC-5VHS ( ➡ P.
73 Viewing Images 6 6.2 CONNECTING THE CAMERA DIRECTL Y TO THE PRINTER — PictBridge FUNCTION When a printer that supports PictBridge is available, images can be printed by connecting the camera directly to the PictBridge-compatible printer without using a PC.
74 6.4 CONNECTING THE CAMERA DIRECTL Y TO THE PRINTER — PictBridge FUNCTION 5 Press the “MENU/OK” button to download the data to the printer and print the frames specified in the DPOF settings.
75 Viewing Images 6 ● ! “PRINT WITH DATE” is not available when the camera is connected to a printer that does not support date printing. ● ! Press the “DISP/BACK” button to cancel the printing. Depending on the printer, the printing may not be canceled immediately.
76 6.3 CONNECTING TO A PC The “Connecting to a PC” section explains how to connect the camera to your PC using the USB cable (included) and describes the functions you can use once the camera and PC are connected. If the power cuts out during data transmission, the data will not be transmitted correctly.
PC USB socket 77 Viewing Images 6 h When the camera and PC are exchanging data, the self-timer lamp blinks and the indicator lamp blinks alternately green and orange. h “ g ” appears on the screen. h Power save and Auto power off are disabled during USB connection.
78 6.3 CONNECTING TO A PC Windows XP 1 The “Found New Hardware” help message appears in the bottom-right corner of your screen. This message will close when the settings are completed. No action is required. ● ! This step is not required for subsequent connections.
79 Viewing Images 6 (USB) socket DC IN 5V socket 2 1 When the “It is now safe to disconnect the camera” message appears, click the [OK] button and disconnect the camera. 2 Turn the camera off. 3 Unplug the USB cable (included) from the camera. 6.3.
80 6.4 USING FinePixViewer For all information on FinePixViewer functions, refer to “How to Use FinePixViewer” in the Help menu for details. ■ Example: Looking up slide shows 1 Click “How to Use FinePixViewer” in the FinePixViewer Help menu.
81 Viewing Images 6 Macintosh 5 When the message appears, click the [OK] button. Check your selection carefully since the process cannot be cancelled once you click [OK] button. 6 Automatic uninstallation begins. When uninstallation ends, click the [OK] button.
82 System Expansion Options C O M P A C T F L A S H D P C - C F T M f o r x D - P i c t u r e C a r d C A R D A D A P T E R ■ Image input/output to the PC ■ Print creation ■ Vid eo output FinePi.
83 Accessories Guide h xD-Picture Card™ USB Drive DPC-UD1 This is a compact card reader for xD-Picture Card s. Simply plug the drive into the USB port to read and write data to an xD-Picture Card (No driver installation is required except on Windows 98/98 SE).
84 Changes the focal length by a factor of 0.79 × (wide-angle: equivalent to 31 mm) without altering the F-stop value of the lens. h Wide conversion lens specifications Magnification: 0.79 × Lens configuration: 3 lenses in 3 groups Shooting range: Approx.
85 Power Supply and Batteries Using Y our Camera Correctly e Read this information and the “Safety Notes” ( ➡ P.96), to make sure you use your camera correctly.
86 Power Supply and Batteries Always use the AC Power Adapter AC-5VH/AC-5VHS with the camera. The use of an AC Power adapter other than AC- 5VH/AC-5VHS can cause damage to your digital camera. h Use the AC power adapter for indoor use only. h Plug the connection cord plug securely into the DC input terminal of the FUJIFILM Digital camera.
87 The “Discharging rechargeable batteries” function can only be used with Ni-MH batteries. The “Discharging rechargeable batteries” function should not be used with alkaline batteries as it will completely drain the battery charge.
88 Notes on the xD-Picture Card™ ■ Image Memory Card h This Image Memory Card is a new image recording media ( xD-Picture Card ) developed for digital cameras. The Image Memory Card consists of a semiconductor memory (NAND-type flash memory) to record digital image data.
89 W arning Displays e The table below lists the warnings that are displayed on the screen. (Lit red) (Blinking red) The camera batteries are low or completely out of charge. Load new or fully charged batteries. ∂ There is a strong likelihood of camera shake because the shutter speed is slow.
Displayed for PictBridge. 90 W arning Displays Warning Displayed Explanation Remedy Prints were specified for 1000 or more frames in the DPOF frame settings. The maximum number of frames for which prints can be specified on the same xD- Picture Card is 999.
91 T roubleshooting e If you think the camera is faulty, check the following once more. Troubleshooting Possible causes Solutions No power. Power cuts out during operation. Batteries run out quickly. No photograph is taken when the shutter button is pressed.
92 Frame erase does not erase the frame. The ERASE ALL function does not erase all the frames. Nothing happens when I use the Mode dial. Screens are not displayed in English. There is no image on the TV. The TV image is black and white. When the camera is connected to a PC, the photographed image or playback image appears on the camera’s screen.
93 Specifications System Model Digital camera FinePix S3100 / FinePix S3500 Effective pixels 4.0 million pixels CCD 1/2.7 inch square pixel CCD Number of total pixels: 4.
94 Specifications Power Supply and Others Power supply Use one of the following: i 4 × AA-size alkaline batteries i 4 × AA-size Ni-MH (Nickel-Metal Hydride) batteries (sold separately) i AC Power Ad.
95 Explanation of T erms AF/AE Lock On the FinePix S3100 / FinePix S3500, pressing the shutter button down half way locks the focus and exposure settings (AF and AE lock).
96 Safety Notes h Make sure that you use your FinePix S3100 / FinePix S3500 camera correctly, read these Safety Notes and your Owner’s Manual carefully beforehand.
97 CAUTION Do not use this camera in locations affected by oil fumes, steam, humidity or dust. This can cause a fire or electric shock. Do not leave this camera in places subject to extremely high temperatures. Do not leave the camera in locations such as a sealed vehicle or in direct sunlight.
98 Memo.
99 Memo.
26 - 30, Nishiazabu 2 - chome, Minato - ku, Tokyo 106 - 8620, Japan http://home.fujifilm.com/products/digital/ Printed in China FGS - 406107 - Ni.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté FujiFilm FINEPIX FinePix S3500 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du FujiFilm FINEPIX FinePix S3500 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation FujiFilm FINEPIX FinePix S3500, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le FujiFilm FINEPIX FinePix S3500 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le FujiFilm FINEPIX FinePix S3500, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du FujiFilm FINEPIX FinePix S3500.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le FujiFilm FINEPIX FinePix S3500. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei FujiFilm FINEPIX FinePix S3500 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.