Manuel d'utilisation / d'entretien du produit DS-920DW du fabricant Brother
Aller à la page of 99
User’s Guide DS-820W DS-920DW Version B USA.
i Using the documentation Thank you for buying a Brother ma chine! Reading the doc umentatio n will help you make the most of your machine. Symbols and conventions us ed in the documentation The following symbols and conventions ar e used throughout the do cumentation.
ii Trademarks Brother and DSmobile are registe red trademarks of Brother Industries, Ltd. Apple, Macintosh, Mac OS, iOS and App Store are trademarks of Apple Inc.
iii Table of contents 1 General Information 1 Scanner overview ................ ................ ................ ................ ................ ................. ............. ......... ............. .1 Control panel overview .................. ..
iv File settings ......... ................ ................ ................. ................ ............. ................ .......... ................ ..... 39 Paper settings ...... ................ ................ ................. .............
v 13 Troubleshooting 73 Error messages and Error codes ...... ................ ................ ................ .................... ................ ...... ............ 73 Troubleshooting ......... ................ ................ .................
vi Basic functions Storing scanned images *1:This function is not avai lable while using the Wi-F i ® connection. *2:To use this function, you need a Brother Online accoun t.
vii Accessing scanned images stored on the SD card View in the browser View on an Android™ or iOS mo- bile device View on you r computer via the USB connection Access scanne d images st ored on the SD card via th e web brow ser of a wireless LAN tablet or your computer.
1 1 1 Scanner overview Front 1 Top cover 2 Control panel 3 Rese t butto n 4 Battery compartment 5W i - F i ® ( ON / OFF ) switch NOTE When you do not use th e Wi-Fi ® function, set the Wi-Fi ® switch to OFF . If you leave the switch in the ON position, the battery will be consumed faster.
General Informatio n 2 1 Rear 1 Micro USB port 2 SD card slot 3 Paper ejection slot 2 3 1 1 3 DS-820W DS-920DW.
General Informatio n 3 1 Control panel overview 1W i - F i ® indicator Indicates the status of the Wi-Fi ® connection. 2 Menu button Press to configure the menu settings. 3 Power button • Press to turn on the scanner. • Press and hold to turn off the scanner.
General Informatio n 4 1 • For Macintosh Press to start scanning when using DSmobile Capture. (Only available when a d ocument is set in the feeder slot.) For more information, see Using DSmobileCapture (for Macintosh) on page 36. 5 PDF / JPG ( ) button • Press to change the scanning file format (PDF or JPEG).
General Informatio n 5 1 Items displayed on th e LCD 1 SD Appears when the SD card is inserted in to the scanner’s SD card slot. 2 Remaining battery power 3 The selected menu or the current status appears here. For more information about th e messages displayed on the LCD, see LCD messages on page 6.
General Informatio n 6 1 LCD messages Power button LED indications Message Machine Status The machine is con nected to your computer in TWAIN mode. The machine is in SD mode (Mass-storage mo de). For more informa tion, see Scanning in SD mode on page 18.
General Informatio n 7 1 Checking the Wi-Fi ® indicator NOTE When you are not using the Wi-Fi ® function, set the Wi-Fi ® switch to OFF . If you lea ve the switch in the ON position, the battery will be consumed faster. Wi-Fi ® indicator Wi-Fi ® status No light The Wi-Fi ® switch is set to OFF .
General Informatio n 8 1 Setting the Clock Before using your scanner, set the scanner clock to the correct time. a Turn on your scanner. b On the scanner’s control panel, press Menu . c Press or until TME is displayed on the LCD. d Press Start / OK .
General Informatio n 9 1 Installing the battery Install the supplied Li-ion Battery into the end of your scann er, as shown in the illustration. DS-820W DS-920DW.
General Informatio n 10 1 Charging battery a Make sure that your compute r is ON. b Connect the supplied Micro USB Cable to the micro USB port on your scanner. c Connect the cable to your computer. The batt ery starts charging automatically. d The Power button lights up green while the battery is charg ing, and goes off when charging is complete.
General Informatio n 11 1 Formatting an SD card When you purchase your own SD card, you must forma t the SD card before using it. NOTE Before formatting an SD card, make sure if there is no important data on it. When you format an SD card that was previously used with other devices, all of its data will be deleted.
12 2 2 Acceptable documents Document Specifications 2 Standard Paper Length 1 side scan 3.5 in. to 32 in. (90 mm to 812. 8 mm) 2 side scan (DS-920DW o nly) 3.
Document Specifications 13 2 Unacceptable documents Documents with paper clips or staples Documents with wet ink Fabrics, metallic sheets, overhead p rojector sheets Glossy or mirrored.
Document Specifications 14 2 IMPORTANT • Do not place the Carrier Sheet in direct sunlight or in an area subject to high temperatures and high humidity, or the Carrier Sheet may warp. • Do not place large or heavy objects on the Carrier Sheet when it is lying f lat.
15 3 3 Loading a document IMPORTANT • Insert only one page into the scan ner at a time. Insert the next page only a fter the first one is completely scanned. Inserting more than on e page at a time may cause your scanner to malfu nction. • DO NOT pull on the document while it is feeding .
Scan Preparation 16 3 Loading the Carrier Sh eet NOTE Make sure documents that have ink or correctio n fluid on them are completely dry. a Set the document you wa nt to scan in the left corner of th e Carrier Sheet and align the top of the document with the top left corner of the Carr ier Sheet.
Scan Preparation 17 3 Important Carrier Sheet tips To avoid document jams, do not load the Carrier Sh eet upside do wn. For more information, see Loading the Carrier Sheet on page 16. To avoid document jams, do not pu t several small documents into the Ca rrier Sheet at the same time.
18 4 4 Scanning in SD mode a Insert the SD card into the SD card slot. NOTE When you use a purchased SD card, you must format the SD card first. To format the SD card on your scanner, see Formatt ing an SD card on page 11. b Turn on your scanner. c Make sure that SD appears on the LCD display.
19 5 5 Installing the scanner driver and scanning software For Windows ® users NOTE • Make sure that your computer is ON and you are log ged on with Administrator rights.
Scan Using Your Computer 20 5 c Click Additional Applications to install any of these applications during setup. • Button Manager V2 : document sca nning and storing (in specified de stinations) •.
Scan Using Your Computer 21 5 For Macintosh users NOTE • Make sure that your computer is ON and you are log ged on with Administrator rights. • DO NOT connect the Micro USB Cable yet.
Scan Using Your Computer 22 5 d Click one of these folders to install the application during setup. • Presto! PageManager 9 : document scanning, e diting and management • Presto! BizCard 6 : busin.
Scan Using Your Computer 23 5 Connecting your scanner to yo ur computer in TWAIN Mode Before scanning a document using the scanning so ftware, select TW AIN Mode on your computer. a Turn on your scanner. b Confirm that the Wi-Fi ® switch is set to OFF .
Scan Using Your Computer 24 5 Choosing your scanning software After downloading the scanner drivers, select a sca nning software application for saving scanned images to your computer.
Scan Using Your Computer 25 5 Using DSmobileCapture (for Windows ® ) a Connect the supplied Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer. b Double-click the DSmobileCapture shortcut on your desktop. c The Select Scann er Model dialog box appears.
Scan Using Your Computer 26 5 e Change the scanning settings, if needed. For more information on changing settings, see Changing DSmobileCapture scan settings (for Windows ® ) on page 28. f Insert a document into your scanner. g Click Scan . Your scanner starts scann ing.
Scan Using Your Computer 27 5 h For continuous scanning, insert the next document into th e scanner while Waiting for next job... screen appears. When the document is inserted , scanning will start automatically. To stop the continuous scanning , click Cancel on Waiting for next job.
Scan Using Your Computer 28 5 Changing DSmobileCapture scan settings (for Windows ® ) File settings (1) Setup Change scanner pr operties. (2) File Format Change the file format. Select the format you want from the drop- down list. (3) Path Specify the directory wher e you want to save scanne d images.
Scan Using Your Computer 29 5 Image settings Click Setup , and then click the Image tab to choose image type and to set basic scan settings. NOTE This image is from the DS-920DW. (1) Image Sele ction Box Choose the typ e of document yo u want to scan.
Scan Using Your Computer 30 5 Paper settings Click Setup , and then click the Paper ta b to define values related to image output. (1) Cropping Cropping allows you to captur e a portion of the scanned document. Automatic Choose Automatic to allow the s oftware to adju st the cropping window according to the do cument size.
Scan Using Your Computer 31 5 (2) Scan Area Choose your paper size fr om the drop-down list or create a custom paper size by clicking Add in the drop-do wn list. If you selected Fix for Transfer in Cropping (1), define the X-Offset and Y-Offset or specify Width and Length to redefine the scan area .
Scan Using Your Computer 32 5 Preview settings Click Setup , and then click the Preview tab to preview your image before the final scan so that you can set your scan area correctly. NOTE If you chose Automatic cropping, in the Paper tab screen, you cannot preview your scan on this screen.
Scan Using Your Computer 33 5 Options settings Click Setup , and then click the Options t ab to set additional image proc essing settings or calibrate your scanner. NOTE This image is from the DS-920DW. (1) Flip Side Rotation (DS-920DW on ly) Book Select Book to ma intain the s ame image or ientation on t he reverse side of the out- put page.
Scan Using Your Computer 34 5 Imprinter settings Click Setup , and then click the Imprinter tab to prin t alphanumeric characters, date, time, document count and custom text on your scanne d images. (1) Digital Imprinter Select Digital Imprinter to print th e message on the fron t of your sc anned image .
Scan Using Your Computer 35 5 Information Click Setup , and then click the Informa tion tab to view system and scanner information..
Scan Using Your Computer 36 5 Using DSmobileCapture (for Macintosh) a Connect the supplied Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer. b Double-click the DSmobileCapture shortcut on your desktop. c DSmobileCapture launches.
Scan Using Your Computer 37 5 Changing DSmobileCapture scan settings (for Macint osh) Image settings Click the Image tab to choose imag e type and to set several basic scan set tings. NOTE This image is from the DS-920DW. (1) Image Sele ction Box Choose the typ e of document yo u want to scan.
Scan Using Your Computer 38 5 (10) Preview Wind ow Click to preview your image before final scan. This preview image lets you define your scan area . When you click Preview , scanning for the preview starts and the scan ned image will appear in the Preview Window .
Scan Using Your Computer 39 5 File settings Click the File tab to configure the settings related to the file name and the directory where you want to save the scanned image. (1) Directory Specify the directory wher e you want to save scanne d images. (2) File Name Set the rule for the file name of the scanned image.
Scan Using Your Computer 40 5 Paper settings Click the Paper tab to define value s related to image output. (1) Page Size Page Size allows you to capture a portion of the scanned do cument. Choose your paper size from the Page Size pop-u p list, define the X Offset and Y Offset values or specify Width and Length to define your scanned area.
Scan Using Your Computer 41 5 Options settings Click the Options tab to set so me additional image proces sing se ttings or calibrate your scanner. (1) Rotation Degrees Choose the rotation angle fr om the pop-up list if you want to rotate your scanned image.
Scan Using Your Computer 42 5 Information Click the Information tab to view system and scanner information . (1) Language Choose the language you want to display from the pop-u p list.
Scan Using Your Computer 43 5 Using Button Manager V2 (for Windows ® ) NOTE • For more detailed instructions, see the Button Manager V2 User’s Guide from the ap plication’s help menu. • To see the help menu, right-click the Button Manager V2 icon on the system tray, a nd then click Help .
Scan Using Your Computer 44 5 To launch Button Manager V2 Button Panel from the Windows ® Start button a Click Start > All Programs > Brother DS-820W (DS-920DW) Scanne r > Button Manager > Button Manager V2 . b When the Select Sc anner Model dialog box appears, select your scanner model from the list, and then click OK .
Scan Using Your Computer 45 5 Scanning methods There are two ways to scan using Button Manager V2 . If necessary, check or change scan settings before scanning. To scan using the scan button on Button Manager V2 Button Pan el a Insert a document into your scanner.
Scan Using Your Computer 46 5 Scan buttons in the Button Manager V2 Button Panel (for Windows ® ) Scan to an image Use this option to open the scanned image in a sp ecific application. Note that t he application must already be open and running on your computer.
Scan Using Your Computer 47 5 Scan to an application Use this option to open the scanned image with a application that you choose from a list. To change scan settings, right-click the Scan to App button. a Insert a document into your scanner. b Launch Button Manager V2 Button Pa nel.
Scan Using Your Computer 48 5 Scan to a printer Use this option to print the scanned image from your default printer. To change scan settings or desti nation printer, right-click the Printer button. a Insert a document into your scanner. b Launch Button Manager V2 Button Pa nel.
49 6 6 Connecting in access point (AP) mode You can connect your wireless devic e (computer, smartphone, tablet, et c.) to your scanner. Your scanner itself can be the access point withou t going through any access point, and your wireless device can access the scanned images stored on the SD card directly.
Wi-Fi ® Connection 50 6 Enabling Wireless Acce ss Mode (for computer) Enable Wireless Access Mode to vi ew and download scan ned documents from the scanner’s SD Card in your web browser. a Ensure that your scanner has a f ully charged battery. b Power ON the scanner.
Wi-Fi ® Connection 51 6 f Enter Security key (Passkey) referring to the label at the bo ttom of the product. g In the confirmation screen, type a Us er Name and Password . NOTE The first time you access the device, you will be prompted to enter a user ID and password.
Wi-Fi ® Connection 52 6 Enabling Wireless Access Mode (for smartphone, tablet, etc.) a Set the Wi-Fi ® switch to ON . Wait for about 40 seconds until the Wi-Fi ® indicator turns from red to blue. b Activate the Wi-Fi ® function of your wireless device (computer, smartp hone, tablet, etc.
53 7 7 When your scanner is in Wireless Access Mo de, you can configure it to access Brother On line (BOL) services, including Brother BR-Docs . a To access the scanner’s web page , open a new browser page on your computer or mobile device and type http://10.
Configure Wireless Access Mo de for BOL Services 54 7 d Click Brother Online Setting . e Click BOL Account and then ente r your BOL account information: URL, User ID and Password .
Configure Wireless Access Mo de for BOL Services 55 7 f Click Apply . g To return to the scanner’s intern al web page, click Setting . h Click Brother Online Setting > WiFi for Internet Access . Th e following screen appears. i Make sure the Auto check box is sele cted.
Configure Wireless Access Mo de for BOL Services 56 7 k If the network requires a password, type it in the Pleas e enter password field. l Click Connect . The scanner will reboot (it may take up to 80 seconds ). When it restarts, your new access mode for BOL services is applied.
57 8 8 You can store scanned images with Brother Online sto rage services (BOL) in BR-Docs . Configure access using your scanner’s control panel. NOTE • To use this function, you must first configure your BOL (Brother Online) Account in a web browser.
58 9 9 Using your web browser You can use your wireless device’s (computer, smart phone, tablet, etc.) web browser to view the scann ed images stored on the scanner’s SD card an d downl oad the scanned images to your wireless device. a Connect your wireless device to your scanner in AP mode.
Access Scanned Images on the SD Card 59 9 (1) Mode Click to switch the scanned image according to the file form at (PDF or JPEG). (2) Select All Click to select all check boxes. (3) Download Click to download the file that is checked in the box. (4) Delete Click to dele te the f ile that is check ed in the box.
Access Scanned Images on the SD Card 60 9 (7) On-screen cursors Click to go to th e first page. Click to go to the previous page. Click to go to th e next page. Click to go to the las t page. (8) Page Displays the numbe r of the current page and the total n umber of pages.
Access Scanned Images on the SD Card 61 9 Using the USB connection be tween your scanner and computer NOTE You cannot view the conten ts of the SD card when the Wi-Fi ® switch is ON or your computer is in TWAIN mode. (For Windows ® ) a Connect the Micro USB Cable to the Micro USB por t on your scanner.
Access Scanned Images on the SD Card 62 9 Using ScanHub™ (Android™) You can use your Android™ device’ s application to view the scanned image s stored on the scanner’s SD card and download scanned images to the Android™ device. Install the application from Google Play to yo ur Andr oid™ device.
63 10 10 Configuring Wi-Fi ® settings in access point (AP) mode Configure network settings You can configure network setting s in your browser. a Access the browser in AP mode. For more information, see Connecting in access p oint (AP) mode on page 49.
Changing Settings Using Your Browse r 64 10 Reset network settings You can restore any settings you changed via Wi-Fi ® connection ( Wi-Fi ® AP Setting and Password Setup ) to the factory settings. a Confirm that the scanner is turned on. b Set the Wi-Fi ® switch to ON .
65 11 11 Calibrate your scanner only if the scanned images star t to look fuzzy, the color looks abnormal (d arker than normal), after 8,000 scans, or if the scanner has bee n stored without being used f or a long time. You will need the Calibration Sh eet that came with your scanner to successfully perform calibration.
Scanner Calibration 66 11 e Press the Start / OK button. f The scanner starts feeding the calibration sheet. The Power button LED blinks green. g After the calibration sheet is ejected, OK appears on the LCD and calibration is finished. Calibration using software (for Windows ® ) a Double-click the DSmobileCapture shortcut on your desktop.
Scanner Calibration 67 11 e Click the Options tab. f Click Calibration to start calibrating the sca nner. g A message appears, prompting you to insert the Calibration Sheet.
Scanner Calibration 68 11 h Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below. Click Yes . NOTE Hold only the edges of the Calibration Sheet and be care ful not to touch the white or black area. Leaving marks or fingerprints on this sheet can cause errors in calibration.
Scanner Calibration 69 11 Calibration using software (for Macintosh) a Double-click the DSmobileCapture shortcut on your desktop. b DSmobileCapture launches. c Click the Options tab. d Click Calibration to start calibrating the sca nner. e A message appears, prompting you to insert the Calibration Sheet.
Scanner Calibration 70 11 f Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below. Click OK . NOTE Hold only the edges of the Calibration Sheet and be care ful not to touch the white or black area. Leaving marks or fingerprints on this sheet can cause errors in calibration.
71 12 12 IMPORTANT Do not use any solvents or corro sive liquid, such as alcohol, kerosene, et c., to clean any part of the scanner, or the plastic may be pe rmanently damaged. Cleaning the outside of your scanner To prevent dust accumulation, we recommend cleani ng the exterior of your scanner periodically.
Scanner Maintenance 72 12 c Gently wipe the glass and feed rollers with the sup plied cleaning cloth. d Close the top cover. e Reconnect the Micro USB Cab le to your scanner and yo ur computer.
73 13 13 IMPORTANT For technical help, you must contact the Customer Service center in the country where you bought the scanner. For more information, see For customer service on page 89. Calls must be ma de from within that country. If you think there is a problem with your scanner , check the chart below and follow the sug gestions.
Troubleshooti ng 74 13 Error Codes Calibration failed. Please reb oot the machine. The calibration failed for some rea- son. For example, the Calibration Sheet is not inserted in the correct di- rection. Press and hold the Power button to turn off the scan ner, and press the Power button to turn on it.
Troubleshooti ng 75 13 Troubleshooting Scanning difficulties Difficulty Cause Suggestions My scanner does not turn on. The supplied Micro USB Cable is not connected securely. Make sure the Micro USB Cable is securely con- nected to your scanner and comp uter.
Troubleshooti ng 76 13 My scanner is con- nected but it will not feed my do cument or do anything else. Your docum ent is not s et correctly. Insert your document until you feel the top edge of the document touch the inside of your scanner. Your document is too thin or too thick.
Troubleshooti ng 77 13 Colors in the scanned image are dark . The settings ar e not appropr iate for the type of document being scanned. Adjust the scanning settings. For Wind ows ® : see Image settings on page 2 9. For Macintosh: see Image settings o n page 37.
Troubleshooti ng 78 13 Software difficulties Bleed-through is seen in the scanned image . Your document is too thin. Check that your document is acceptable (see Doc- ument Specifications on page 12). The contrast settin g is improper. Increase the contra st level.
Troubleshooti ng 79 13 Network difficulties The file size is too large. The size of the f ile will depend upon many factors. The physical size of the document and the amount of text / graphics on each page are factors that will affect the resultin g file size.
Troubleshooti ng 80 13 The Wi-Fi ® indicator blinks red slowly. The BR-Doc s settings are wrong. 1. Connect your computer to your scanner via Wi-Fi ® . 2. Launch your computer’s web browser. 3. Type http://10.10.100.1 in the address bar. 4. Click Setting > Brother Onli ne Setting .
Troubleshooti ng 81 13 My scanner cannot connect to any access point. The settings for the acce ss point have not been done . 1. Connect your computer to your scanner via Wi-Fi ® . 2. Launch your computer’s web browser. 3. Type http://10.10.100.1 in the address bar.
Troubleshooti ng 82 13 Other difficulties Difficulty Cause Suggestions I do not have or lost the Calibration Shee t. Causes may vary. The special glossy calibration sheet that came with your scanner will give yo u the best calibration re- sults. To order a new Ca libration Sheet, go to Broth - er Mall at http://www.
Troubleshooti ng 83 13 When I type http://10.10.100 .1 to access the home screen in the web browser, the scanned images stor ed on the scanner’s SD card are not displayed on the home screen. Your scanner is in TWAIN mode. Press the Start / OK button, and then display SD on the LCD to change to Mass Storage m ode (SD mode).
84 A A Specifications NOTE This chapter provides a summary of the scanner’s spec ifications. For additional specifications, go to your scanner’s product page at http:/ /www.brother.com/ and click the Specifications ta b. General 1 Measured when the scanner is connected to your computer.
Appendix A 85 A Scanner 1 Windows ® XP in this User’s Guide includes Windows ® XP Home Edition and Windows ® XP Professional. 2 For the latest driver updates for the Mac OS X you ar e using, visit us at http://solutions.brother. com/ and click “Downloads” from your model page.
Appendix A 86 A Li-ion battery NOTE • The numbers described in the Li-ion battery table may differ dep ending on the scanning document and on environmental factors, such as temperat ure and the charging and discharging method. • For longer battery life: - Set the Wi-Fi ® switch to OFF when you are not using the Wi-Fi ® function.
Appendix A 87 A Computer requirements For the latest driver updates, visit http ://solutions.brother.com All trademarks, brand and product names are pr op erty of their respective companies.
88 B B Contacting Brother IMPORTANT For technical help, contact the Customer Service center in the country where you bought the scanner. For more information, see For customer service on page 89.
Appendix B 89 B For customer service If you have comments or sugges tions, please write us at: Service center (USA only) Visit http://www.brother-usa.com/service/ . In USA: 1-877-BROTHER (1-877-276-8437) 1-901-379-1215 (fax) For the location of a Brother authorized service center, call 1-877-BROTHER (1-877- 276-8437).
Appendix B 90 B Technical support (for PageManager and BizCard) For USA For Canada Other countries NOTE For all other issues, see For customer service on page 89. Company name: NewSoft America Inc. Postal Address: 47102 Mission Falls Court, Suite 202 Fremont CA 94539 Telephone: 510-770-8900 Fax: 510-770-8980 E-mail Address: contactus@newsoftinc.
www.brother earth.com.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Brother DS-920DW c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Brother DS-920DW - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Brother DS-920DW, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Brother DS-920DW va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Brother DS-920DW, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Brother DS-920DW.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Brother DS-920DW. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Brother DS-920DW ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
