Manuel d'utilisation / d'entretien du produit DCP-7055 du fabricant Brother
Aller à la page of 100
BASIC USER’S GUIDE DCP-7055 DCP-7060D Version A CHN-ENG.
To create a better environment Please cooperate Firstly, th ank you very much indeed for using our Brothe r products! Brother focuses on the earth environment conc erned. And make a basi c policy which is to conc ern about the earth environment, inc luding an y workflow from prod uct development to discard.
i User’s Guides and where do I find it? Which manual? What’s in it? Where is it ? Safety and Legal Read this Guide first. Please read the Safety Instructions before y ou set up yo ur machine.
ii Table of Contents (BASIC USER'S GUIDE) 1 General information 1 Using the documentation ................. ............... .................. ............... ................... ... 1 Symbols and conventions used in the documentation ....... ...
iii A Routine maintenance 28 Replacing the consumable items ....................... ............... .................. ............... .. 28 Replacing the toner cartridge ...................... ............... ............... .................. .. 29 Replacing the drum unit.
iv Table of Contents (ADVANCED USER’S GUIDE) The Advanced User's Guide explains the followi ng fe atures and opera tions. You can view th e Advanced User's Guide on the Documentation CD-ROM.
1 1 1 Using the documentation 1 Thank you for buying a Bro ther machine! Reading the documentation will help you make the most of your mach ine. Symbols and conventions used in the documentation 1 The following symbols and convention s are used throughout the documentation.
Chapter 1 2 c Click your coun try. d Point to your language, point to View Guide , and then click the guide you want to read. Note • (Windows ® users only) Your web browser may display a y ellow bar at the top of the page that contains a security warning about Active X controls.
General information 3 1 Accessing Brother Support (Windows ® ) 1 You can find all the co ntacts you will need, such as Web support (Brother Solutio ns Center) on the Instal lation CD-R OM. Click Brother Support on the main menu. The following screen will appear: To access our website, click Brother Home Page .
Chapter 1 4 Control panel overview 1 1 COPY keys: Options You can quickly and easily choo se temporary settings for copying. These setting s include: Quality Brightness Contrast Enlarge/Reduce Page Layout 2 in 1 (ID) Copy You can copy your Identificati on card both sides onto one page with the original size.
General information 5 1 4L C D Displays messages to he lp you set up an d use your machine. 5 Menu keys: Menu Lets you access the Menu to program your settings in this ma chine. Clear Deletes entered data or lets you cancel the current setting. a + or b - Press to scroll through the menu s and options.
Chapter 1 6 Changing LCD language 1 You can change the L CD language. a Press Menu . b Press a or b to choose 1.General Setup . Press OK . c Press a or b to choose 0.Local Language . Press OK . d Press a or b to choose your language. Press OK . e Press Stop/Exit .
7 2 2 Loading paper and print media 2 The machine can feed pa per from the standard paper tray or manual fee d slot. When you put paper into the p aper tray, note the following: If your ap plication soft ware supports paper size selection on the print menu, you can select it th rough the software.
Chapter 2 8 b While pressin g the green pape r-guide release lever (1), slide the pa per guides to fit the pa per size you are lo ading in the tray. Make su re that the guid es are firmly in the slots. c Fan the stack of paper well to avoid paper jams and misfee ds.
Loading pa per 9 2 f Unfold the support flap (1) to prevent paper from sliding off the face-d own output tray. Loading paper in the manual feed slot 2 You can load envelopes and spe cial print media one at a time into this slot. Use the manual feed sl ot to print or co py on labels, envelopes or thicker paper.
Chapter 2 10 c Using both hands, slide the manual feed slot paper gu ides to the width of th e paper that you ar e going to us e. d Using both hands, pu t one sheet of paper in the manual fe ed slot until the front edge of th e paper or transpare ncy touches the paper feed roller.
Loading pa per 11 2 c (For DCP-7060D) Open the manual feed slot cover. d Using both hands, slid e the manual feed slot paper guide s to the width of the paper that you are going to u se. e Using both hands, put o ne sheet of paper or one envelo pe in the manua l feed slot until the front edge of the paper or envelope touche s the paper feed roller.
Chapter 2 12 • If you put any print media in the manual feed slot before the machine is in Ready mode, the print media ma y be ejected without being printed on. • To easily remove a sm all printout from the output tray, lif t up the scanne r cover by using both hands as sh own in the illustration.
Loading pa per 13 2 Unscannable and unprintable areas 2 The figures belo w show maximum unscannable and unprinta ble areas. The u nscannable and unprintable area s may vary depending on the paper size or settin gs in the ap plication yo u are using.
Chapter 2 14 Paper settings 2 Paper Type 2 Set up the mach ine for the type of paper you are using. This will give you the best print quality. a Press Menu . b Press a or b to choose 1.General Setup . Press OK . c Press a or b to choose 1.Paper . Press OK .
Loading pa per 15 2 Acceptable paper and other print media 2 Print quality may vary ac cording to the type of paper you a re using. You can use t he following typ es of print media: thin paper, plain pape r, thick paper, bond paper, recycled pape r, labels or envelopes.
Chapter 2 16 Recommended paper specifications 2 The following paper specifications are suitable for this machine. Use paper made fo r plain paper copying . Use paper that is 70 to 90 g/m 2 . Use long grain paper with a neutral Ph value, and a moisture content of app rox.
Loading pa per 17 2 • that is curled o r warped 1 A curl of 2 mm or greater may ca use jams to occur. • that is coated or has a chemical finish • that is dama ged, creased or folded • that exc.
Chapter 2 18 • with double fla ps • with each side folded as sh own in figure below If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered un der any Brothe r warranty or service agreement.
19 3 3 How to load documents 3 You can make copies and scan from the scanner glass. Using the scanner glass 3 You can use t he scanner gla ss to copy o r scan pages o f a book on e page at a time. Document Sizes Supported 3 How to load documents 3 a Lift the document cover.
20 4 How to copy 4 The following steps sh ow the basic copy operation. For details about each op tion, see the Advanced User's Guide on the CD-ROM. a Load your do cument face down on the scanner glass. (See Using the sca nner glass on page 19. ) b If you make a single copy, press Start .
21 5 5 Printing a document 5 The machine ca n receive data from your computer and print it. To print from a computer, install the printer dr iver. (See Printing for Windows ® or Printing and Faxing for Macintosh in the Software User's Guide for the details about the print settings.
22 6 Scanning a document as PDF file using ControlCenter4 (Windows ® ) 6 (For Macintosh user s) See Scanning in the Software User's Gu ide . Note • The screens on your PC ma y vary depend ing on your mod el. • The illustrations in this chapter are based on " Advanced Mode " interface.
How to scan to a computer 23 6 e Set the file t ype for saving to a folder. By default, the scanne d data is saved as JPEG (*.jpg) . Click Configuration , and then select Button settings , Scan and File . The configuration dialog box appears. You can change the default setting s.
Chapter 6 24 g Click File . The machine starts the scanning process. The folder where the scanned data is saved will open automatically..
How to scan to a computer 25 6 Changing the SCAN key settings 6 Before scanning 6 To use the mac hine as a scanner, install a scanne r driver. If the machine is on a network, configure it with a TCP/IP address. Install the MFL-Pro Suit (including scanner dr ivers) on the Installation CD-ROM.
Chapter 6 26 e Choose the File tab. You can chan ge the default settings. 1 You can choose the file type from the pull-down list. 2 You can enter th e file name you want to use for the documen t. 3 You can save the file to th e default folder, or choo se your preferred folder by click ing the Browse button.
How to scan to a computer 27 6 Scanning using the SCAN key 6 a Load your document. (See How to load documents on page 19.) b Press ( SCAN ). c Press a or b to choose scan to PC . Press OK . d Press a or b to choose File . Press OK . e (For Network users) Press a or b to choose the de stination computer you want to send to.
28 A Replacing the consumable items A The machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartrid ge on page 29 and Replacing the drum un it on page 35.) To avoid a ny inconv enience, you may want to buy spare c onsumable ite ms before the ma chine stops printing.
Routine maintenan ce 29 A Replacing the toner cartridge A Model Name: For the mo del name of toner cartridges, see Replacing the consumab le items on page 28. The Standard toner cart ridge can print approximately 700 pages (TN-2015) or 1,200 pages (TN-2215) 1 .
30 Toner Low A Toner Low If the LCD shows Toner Low , buy a new toner cartridge and have it r eady before you get a Replace Toner message. Replace Toner A When the follow ing message appe ars on the LCD, you need to replace the tone r cartridge: Replace Toner The machine will stop printing until you replace t he toner cart ridge.
Routine maintenan ce 31 A CAUTION HOT SURFACE After you have just used the machine, some internal parts of the machine will b e extremely hot. When you op en the front o r back cover (back ou tput tray) of the machine, DO NOT touch the shaded parts shown in the illustration.
32 WARNING DO NOT put a toner cartridge int o a fire. It could explode, resulting in injuries. DO NOT use cleaning materials that contain ammo nia, alcoho l, any type o f spray or any t ype of flamma ble substanc e to clean th e inside or o utside of the machine.
Routine maintenan ce 33 A Note • Be sure to se al up the toner c artridge tightly in a suitable bag so that tone r powder does not spill ou t of the cartridge. • Discard the used con sumable according to local regulations, keeping it separate from domestic waste.
34 g Put the new toner cartridge firmly into the drum unit so th at it locks in to place. If you put it in correctly, the green lock lever will lift automatically. h Clean the primary coro na wire inside the drum unit by gently sliding the green tab from left to right and right t o left several times.
Routine maintenan ce 35 A Note After repla cing the toner c artridge, DO NOT turn off the machine's power switch or open the front cover until the LCD returns to Ready mode.
36 CAUTION HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the fron t or back cover (b ack output tray) of the machine, DO NOT touch the shaded parts shown in the illustration. If you do this, you may burn yourself.
Routine maintenan ce 37 A WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in inju ries. DO NOT use c leaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable su bstance to clean the outside or inside of th e machine.
38 Note If you choose not to return your u sed consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disp osal office. Be sure to reseal the consumable items tightly so that the material inside does no t spill.
Routine maintenan ce 39 A g Clean the corona wire of the drum unit by gently sliding the green tab from left to right and right to left several times. CAUTION Be sure to re turn the green tab to the home position ( a ) (1). If you do not, printed pa ges may have a vertical stripe.
40 Cleaning the machine A Clean the outside and inside of the machine regularly with a dry, lint-free soft cloth. When you replace the toner cartridg e or the drum unit, make sure that you cl ean the insi de of the machine.
Routine maintenan ce 41 A e Wipe the inside and the ou tside of the paper tray with a dry, lint-free soft clot h to remove dust. f Re-load the paper and pu t the paper tray firmly back in the machine. g Plug the machine’s powe r cord back into the electrical socket first, connect all cables.
42 Cleaning the corona wire A If you have print quality proble ms, clean the corona wire as follows: a Open the front cover and leave the machine turned on for 10 minutes to cool down. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.
Routine maintenan ce 43 A c Clean the co rona wire inside the drum unit by gently sliding the green tab from right to left and left to right several times. Note Be sure to return the tab to the home position ( a ) (1). If you do not, print ed pages may have a ve rtical stripe.
44 f Using both hands, slide the manual feed paper guides to the width of the pap er that you are go ing to use. g Using both hand s, put one pi ece of A4 or Letter size paper in the manual feed slot until the top edge of the paper touches the paper feed roller.
Routine maintenan ce 45 A If the problem is not solved yet, follow the steps below. a Open the front cover and leave the machine turned on for 10 minutes to cool down . WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will b e extremely hot.
46 c Push down the green lock lever an d take the toner cartridge ou t of the drum unit. IMPORTANT • To avoid print quality problems, DO NOT touch the sh aded parts sh own in the illustrations below. • To preve nt damage to the machine f rom static electricity, DO NOT touch the electrodes shown in the illustration.
Routine maintenan ce 47 A e Turn the drum un it gear by hand w hile looking at the surface of the OPC drum (1). f When you have found the mark on the drum that matches the print samp le, wipe the surfa ce of the OPC dr um with a dry cotton swa b until the du st or glue o n the surface comes off.
48 Cleaning the paper pick-up rollers A If you have pap er feed problems, clean the pick-up rollers as foll ows: a Turn off the machine. Un plug the power cord from the electrical socket.
49 B B Error and maintenance messages B As with any sophisticated office product, errors may o ccur and consumable items may need to be replaced. If this happens, yo ur machine identifies the error or req uired routine maintenance an d shows the appro priate message.
50 Fuser Error The temperature of the fuser unit does not rise to a specified temperature within th e specified time. Turn the power switch off, wait a few seconds, and then turn it on again . Leave the machine for 15 minute s with the power turned on.
Troubleshooting 51 B Print Unable XX (XX = Error Code) The machine has a mecha nical problem. Do one of the following: Disconnect the machin e from the AC power outlet for several mi nutes, then reconnect it. If the problem continue s, call your Brother dealer.
52 Paper Jams B Paper is jammed in the standard paper tray B If the LCD shows Jam Tray , follow these steps: a Pull the paper tray co mpletely out of the machine.
Troubleshooting 53 B Paper is jammed at the back of the machine B If the LCD shows Jam Rear , a paper jam occurred behind the back co ver. Follow these steps: a Open the front cover.
54 IMPORTANT • We recommend that you place th e drum unit and the toner cartridg es on a clean, flat surface with a sheet of disposab le paper or cloth un derneath it in case you accidentally spill or scatter toner. • To prevent d amage to the machine caused by sta tic electricity , DO NOT touch the electrodes shown in the illustration.
Troubleshooting 55 B e Using both hands, gently pu ll the jammed paper out of the fu ser unit. f Close the fuser cover an d the back cover (fac e-up output tray). g Put the drum unit and toner cartridge assembly back in to the machine. h Close the front cove r.
56 c Slowly take out the drum unit and ton er cartridge assembly. The jammed paper may be pulled out with th e drum unit an d toner cartridge assembly, or this may release the paper so you can pull it out of the inside of the machine. If you cann ot remove the drum unit and toner cartridge assembly easily, do not use extra force.
Troubleshooting 57 B e Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically. f If you were able to remo ve the drum unit and toner cartridge assembly and the jammed paper, you have cleared the paper jam.
58 i If you could not pull the jamme d paper out of the output tray op ening as shown in step g , take the paper tray completely out of the machine. j Pull the jammed paper out of the pa per tray opening. k Put the paper tray back into the machine. If you have removed the jammed paper, you have cleare d the paper jam.
Troubleshooting 59 B Paper is jammed in the Duplex Tray B If the LCD shows Jam Duplex , follow these steps: a Leave the machine turned on for 10 minutes to cool down. CAUTION HOT SURFACE After you have just used the machine, some internal parts of the machine will b e extremely hot.
60 c Pull the jammed paper out of the machine or the duplex tray. d Make sure that no pa per remains under the machine. e Put the duplex tray ba ck in the machine.
Troubleshooting 61 B If you are having diffi culty with your machine B If you think the re is a problem with your mac hine, check t he chart below a nd follow the troubleshooting tips. Most problems can be easily resolve d by yourself. If you need additional he lp, the Broth er Solutions Center offers the latest FAQs and troubleshoot ing tips.
62 The machine prints unexpectedly or it prints garbage. Press Job Cancel to cancel print jobs. Check the settings in your application to make sure it is set up to work with your machine. Pull out the paper tray and wait until t he machine stops printing.
Troubleshooting 63 B Paper handling difficulties Difficulties Suggestions The machine does not feed paper. The LCD shows No Paper or a Paper Jam message. If there is no paper, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight.
64 Improving the print quality B If you have a p rint quali ty problem, mak e a copy first (p ut a documen t on the scan ner glass and press Start ). If the printout looks good, the problem is prob ably not the machine. Check the interface cable connection s or try printing a different do cument.
Troubleshooting 65 B Grey background Make sure that you use paper that meets our sp ecifications. See Acceptable pa per and othe r print media on page 15. Check the machin e’s environment. Conditio ns such as high temperatures and high humidi ty can increase the amount of background shading.
66 Hollow print Make sure that you use paper that meets our specifications. See Acceptable paper and othe r print media on page 15. Choose Thick Pap er mode in the prin ter driver, choose Thick in the machine’s Paper Type men u setting or use thinner pap er than you are currentl y using.
Troubleshooting 67 B White lines, bands or ribbing across the page Check the machin e's environment. Conditi ons such as high humidity and high temp eratures may cause this print quality problem. If the problem is no t solved afte r printing a few pag es, put in a new drum unit.
68 Black lines down the page Printed pages h ave toner stains down the pag e. Clean the corona wire i nside the drum unit by slid ing the green tab. See Cleaning the co rona wire on page 42. Make sure the green tab of the coron a wire is at the home position ( a ).
Troubleshooting 69 B Curled or wavy Check the paper type and quality. High temper atures and high humidity will cause paper to curl. See Acceptable paper an d other print media on page 15. If you do not use the ma chine often, the paper may ha ve been in the paper tray too long.
70 Envelope creases Make sure that the two green envelope le vers inside the back cover are pulled down when you print the envelope . Note When you have finished pri nting, open the back cover an d reset the two green levers back to their original position.
Troubleshooting 71 B Poor fixing Open the back cover and make sure that th e two green envelope levers on the left and right hand sid es are in the up position. Choose Improve Toner Fixi ng mode in the printer driver. See Other Print Options (for Windows ® ) or Print Settings (For Macintosh) in the Software User's Guide .
72 Curled Choose Reduce Paper Curl mode in the printer driver when you do not use our recommen ded paper. See Other Print Options (for Windows ® ) or Print Settings (For Macintosh) in the Software User's Guide . Turn the paper over in the paper tray, a nd print agai n.
Troubleshooting 73 B Curled Lift up the output tray supp ort flap (1). Examples of poor pri nt quality Recommendation 1.
74 Machine Information B Checking the Serial Number B You can see the machine’s Serial Number on the LCD. a Press Menu . b Press a or b to choose 3.Machine Info.
75 C C On-screen programming C Your machine has be en designed t o be easy to use. The LCD provides on -screen programming using the menu ke ys. We have created ste p by step on-screen instructions to help you progr am your machine. Simply follow the steps as they guide you through the menu selections an d programming options.
76 Menu keys C Access the menu. Go to the next menu level. Accept an option. Exit the menu by pressing repeatedly. Go back to the previous menu level. Scroll through the current menu leve l.
Menu and featur es 77 C Menu table C The factory settings are sh own in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1.General Setup 1.Paper 1.Paper Type — Thin Plain * Thick Thicker Recycled Paper Label Sets the type of paper in the paper tray.
78 1.General Setup (Continued) 2.Ecology (Continued) 2.Sleep Time — Range varies depending on models. 003Min * Conserves power. See 1 . 3.LCD Contrast —— - nnnno + - nnnon + - nnonn + * - nonnn + - onnnn + Adjusts the contrast of the LCD.
Menu and featur es 79 C Level 1 Level 2 Level 3 Options Descriptions Page 2.Copy (Continued) 1.Quality — Auto * Text Photo Graph You can choose the Copy resolution for your type of document. See 1 . 2.Brightness — - nnnno + - nnnon + - nnonn + * - nonnn + - onnnn + Adjust the brightness for copies.
80 D General D Note This chapter provides a summary of the machines ’ specifications. For addi tional specifications visit http://www.brother-cn.net/ for details.
Specifications 81 D Dimensions D Weight With Consumables: (For DCP-7055) 9.8 kg (For DCP-7060D) 1 0.1 kg 405 mm 398.5 mm 268 mm.
82 Noise level Sound power 1 Operating (Copyi ng): (For DCP-7055) L WA d = 6.60 B (A) (For DCP-7060D) L WA d=6.74 B (A) Standby: L WA d = 4.30 B (A) Sound pressure Operating (Printing): L PA m = 53 dB (A) Standby: L PA m = 30 dB (A) 1 Measured in accordance with ISO 9296.
Specifications 83 D Document Size D Document Size (Single-sided) Scanner Glass Width: Scanner Glass Length: Max. 215.9 mm Max. 297 mm.
84 Print media D 1 For labels, we recommend removing printed pages from the out put paper tray immediately a fter they exit the machine to avoid the possibility of smudging.
Specifications 85 D Copy D Color/Monochrome Monochrome Copy Width Max. 204 mm Multiple Copies Stacks or Sorts up to 99 p ages Reduce/Enlarge 25% to 400% (in incremen ts of 1%) Resolution Up to 600 .
86 Scanner D 1 For the latest driver updates for the Mac OS X you ar e using, visit us at h ttp://solutions.brother.com/ . 2 Maximum 1200 1200 dpi scanning with the WIA driver in Windows ® XP, Wi.
Specifications 87 D Printer D 1 The print speed may vary depending on the type of document you print. Automatic 2-si ded (Duplex) Print (For DCP-7060D) Yes Resolution 600 dpi 600 dpi, HQ12 00 (240.
88 Interfaces D 1 Your machine has a Hi-Speed USB 2.0 interface. The mach ine can also be connected to a computer that has a USB 1.1 interface. 2 Third-party USB ports are not supported. USB We recommend to use a USB cable (Type A/B) that is no more than 2 metres long.
Specifications 89 D Computer requirements D Minimum System Requirements and Supported PC Software Functions Computer Platform & Operating System Version Processor Minimum Speed Minimum RAM Recomme.
90 1 Internet Explorer ® 6.0 or greater. 2 For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. 3 Third-party USB ports are not supported. 4 Presto! PageManager on the CD -ROM supports Microsoft ® Windows ® 2000, Windows ® XP, Windows Vista ® and Windows ® 7.
Specifications 91 D Consumable items D 1 Approx. cartridge yield is decla red in accordance with ISO/IEC 19752. 2 Drum yield is approximate, an d may vary by type of use. Note • Brother does not recommend the use of consumables other than genu ine Brother consumables.
Index 92 E C Cleaning Cleaning:paper p ick-up rollers ............ .. 48 corona wire ....................... .................. .. 42 drum unit ................ .............. ............... .. 43 scanner ............................. .............. .
93 E P Paper ............ ............... ............... ...... 15 , 84 how to load ............... ............... ............... 7 in manual feed slot ................... ............ 9 in paper tray .... .................. ............... .... 7 jams .
These machines are approved for use i n the country of purchase only. Local Brother compan ies or their dealers will o nly support machines p urchased in their own coun tries.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Brother DCP-7055 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Brother DCP-7055 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Brother DCP-7055, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Brother DCP-7055 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Brother DCP-7055, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Brother DCP-7055.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Brother DCP-7055. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Brother DCP-7055 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
