Manuel d'utilisation / d'entretien du produit SWD-1000192-0414013325-001 du fabricant Blackberry
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BlackBerry Mobile Voice System Version: 5.0 | Service Pack: 2 Planning Guide.
SWD-1000192-0414013325-001.
Contents 1 Overview ........................................................................................................................................................... 2 2 Requirements ..........................................................
Overview 1 The BlackBerry® Mobile Voice System integrates your organization's PBX phone system with the BlackBerry® Enterprise Server to extend desk phone features to BlackBerry devices.
Requirements 2 System requirements: BlackBerry MVS Item Requirement hardware • two Intel® Xeon® 2.0 GHz processors • 4 GB RAM • two drives that are configured as RAID 1 or better For a computer that is running only the MVS Console, you require only one 2.
Item Requirement • BlackBerry® Pearl™ 8220 smartphone • BlackBerry® Curve™ 8300 smartphone • BlackBerry® Curve™ 8310 smartphone • BlackBerry® Curve™ 8320 smartphone • BlackBerry.
Item Requirement • caller ID virtual environment (if applicable) Any of the following virtual environment software: • VMware® ESX® Server 3.5.0 • VMware ESX Server 4.
Item Requirement • In the class of service, make sure that you choose BlackBerry Smartphone > PBX for users that you want to use BlackBerry device–initiated calling.
Item Requirement • one that removes an NDD number from phone numbers that are dialed from devices if the BlackBerry MVS user is in the same geographic location as the PBX. The PBX should be configured to manage calls from devices if the user types (519) 555-0100 or (1) (519) 555-0100.
Planning your organization's Wi-Fi infrastructure 3 If your organization plans to use Wi-Fi® enabled BlackBerry® devices for making and taking BlackBerry® Mobile Voice System calls, you must make sure that your Wi-Fi infrastructure can support Voice over Wi-Fi calls.
For more information about planning your organization's Wi-Fi infrastructure, visit http://na.blackberry.com/eng/ ataglance/networks to see the Considerations for Planning and Deploying a Wireless LAN document.
Planning a BlackBerry MVS installation 4 You can install the MVS Console and MVS Session Manager on the computer that hosts the BlackBerry® Enterprise Server or on a separate computer.
• You can install multiple MVS Session Manager instances with a BlackBerry Configuration Database if you configure the MVS Session Manager instances to use a single MVS Console.
Configuring call direction 5 You can configure the BlackBerry® Mobile Voice System to use PBX-initiated calling or BlackBerry device–initiated calling for incoming calls and outgoing calls. PBX-initiated calling You can configure the BlackBerry® Mobile Voice System to use PBX-initiated calling.
BlackBerry MVS high availability 6 BlackBerry® Mobile Voice System high availability consists of an active MVS Session Manager and a standby MVS Session Manager.
You cannot configure high availability for the MVS Console because you can install only one MVS Console in a BlackBerry Domain. To manage your organization's users, if the computer that you installed the MVS Console on stops responding, you should determine why the MVS Console stopped responding.
Scenario: What happens after the active MVS Session Manager stops responding If the active MVS Session Manager stops responding, the response of the MVS Console depends on the health of the standby MVS Session Manager. If the standby MVS Session Manager is healthy, the MVS Console promotes it to be the active MVS Session Manager.
Glossary 7 ANI Automatic Number Identification BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry® Enterprise Server instances that connect to it.
PSTN Public Switched Telephone Network RAID redundant array of independent (or inexpensive) disks RFC Request for Comments SIP Session Initiation Protocol TCP/IP Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of communication protocols that is used to transmit data over networks, such as the Internet.
Provide feedback 8 To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback . To verify that you are using the most recent documentation, refer to www.
Legal notice 9 ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON- PERFORM.
Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software. The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Blackberry SWD-1000192-0414013325-001 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Blackberry SWD-1000192-0414013325-001 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Blackberry SWD-1000192-0414013325-001, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Blackberry SWD-1000192-0414013325-001 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Blackberry SWD-1000192-0414013325-001, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Blackberry SWD-1000192-0414013325-001.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Blackberry SWD-1000192-0414013325-001. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Blackberry SWD-1000192-0414013325-001 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
