Manuel d'utilisation / d'entretien du produit T3 du fabricant BenQ
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T3 Smar tphone User Manual BenQ_T3_EN_UM.book Page 1 Thursday, September 4, 201 4 5:06 PM.
2 Cop yright Copyright 2014 BenQ Corporation. All rights reserved. No part of this publication may be r eproduced, transmitte d, transcribed, stored in a retrie val system or translated into any lan g.
3 Disclaimer BenQ Corporation mak es no re presentations or wa rranties, either expr essed or implied, with r espect to the contents here of and specifically disclaims any warranties, mer chantabilit y or fitness for any particular purpose .
4 • Operations described in this manual ar e written based on holding the phone in portrait mode . If the phone is held in landscape mode, part of the user interface ma y position differently . • For info rmation on Google ™ GMS (Google Mobile Ser vices) applicat ions, visit https://su ppor t.
5 create derivativ es, in any manner and on any medium, r egardless of the content or ser vices display ed by the intermediar y of this device. BenQ is not responsib le for the conte nt of the websites o r of similar resour ces, whic h are maintained and cont r olled by third parties, that may be linked fr om this product.
6 Ser vices provided by third par ties may be terminated te mporarily or permanentl y . BenQ does not war rant or guarantee that any content or ser vices provided by third par ties are in good condition at any time, and is not liable for the termination of th e said content and ser vices.
7 BenQ ecoF A CTS BenQ has been dedicated to the design and dev elopment of greener pr oduct as part of its aspiration to re alize the ideal of the “Bringing Enjoyment ’N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society .
8 Contents Important safety inf ormation ............... ................. ................ ................ ................. ................ .. ......... 12 Operat ing temper ature ......... ........ ......... ........ ......... ............ ......
9 Check notifications .................. ................. .............. ................ ................ ................. .......... .......... ... 34 Use the Quic k Settings ............... ................. ................ .............. ......
10 Manage your contacts................ ................. .............. ................ ................ ................. ........... .............. 51 Share your contacts....... ................ ................... ................ ...............
11 Manage your images and videos ............... ................ .............. ................ ................. ................ .... ..... 73 Manage y our downloads ............... ............... ................ ................ .............. .
12 Impor tant safety inf ormation Read the sa fety i nforma tion c arefully b efo re using yo ur phone . Failur e to obser ve these instructions ma y result in damage to , or loss of, personal property , bodily injur y , or even death. • Don’t mak e/receive handheld calls while driving.
13 Operating temperatur e Use this phone in en vironmental temperatur es between -10 °C and 40 °C. • Av oid extreme temperatures. • Don’t r ely on your phone for emergency communications. • Don’ t hold your phone close to your ear while using the loudspeaker .
14 Batter y • Use only the supplied or app rov ed batter y . Using an unappro ved batter y ma y cause you r phone to explode and result in seriou s damage to your health or prop er ty . • Use only the supp lied or appro ved charger to charge the bat ter y .
15 Electrical safety • Use only the charge r supplied with your pho ne . Using an unappr oved charger ma y cause malfunction and danger . • Connect the charger to a pr oper elec trical outl et and power so urce. The voltage r equirements ar e found on the pr oduct packaging.
16 About y our phone Check the packag e contents Open the package and conf irm that the fo llowing items are included. If an ything is missing or damaged, contact yo ur place of purchase immediatel y .
17 Fron t v i ew 1 V olume Up and V olume Down buttons Adjust volume or switch to vibra te or silent mode . 2 Cover notch Used to remov e the back cover .
18 3 Recent apps ke y • T ouch to open the list of recent apps. • T ouch and hold to op en available m enus. 4 Home ke y • T ouch to go to the previous or central Home screen. • T ouch and hold to open Google No w . 5 Back ke y T ouch to return to the previous scr een, or clo se the on-screen k eyboard.
19 Rear view 1 Rear camera Captures photos and videos. BenQ_T3_EN_UM.book Page 19 Thursday , September 4, 20 14 5:06 PM.
20 2M i c r o U S B p o r t • Connects the USB cable to transfer data to and from a computer . • Connects the USB cable and charger to charge the phone. 3 Primary microphone Used to conduct voice calls. 4 Speakerphone Used to listen to music or take hands-free calls.
21 Set up y our phone Remo v e the back co ver Insert your fingernail into th e notch (a) and lift up the back cover (b and c) . BenQ_T3_EN_UM.book Page 21 Thursday , September 4, 20 14 5:06 PM.
22 Insert a micro-SIM card With the metal contact s facing down, align the micro-SIM card with the mark next to the card slot, and fully insert the micro-SIM card into the card slot, until the micro-SIM card is lock ed in place . T o av oid d amaging your phone and SIM ca rd, don’t use a Nano SIM card or a SIM card ada pter .
23 Insert a microSD card With the metal cont acts facing down, alig n the microSD car d with the mark next to the card slot, and fully inser t th e micr oSD card into th e card slot, u ntil the microSD car d is locked in place. • The phone supports microSD cards up to 64 GB in size.
24 Install the back co v er 1. Align the back c over onto the top of your phone . 2. Press the sides and the bottom of the back co ver against your phone to lock the back cover into place.
25 Charge y our phone Y our phone’ s battery is not full y charged when you first unpack y our phone. Fully charge t he batter y befor e using the phone. 1. Insert the smaller end of the USB cable int o your phone’ s m icro USB port. 2. Insert the larger end of the USB cable into the USB wall charger .
26 4. Disconnect the phone and t he USB wall charger when charging is complete. T urn your phone on/off • T urn on: Press and hold the P ower button. • T urn off: Press an d hold the Pow er bu tton > touc h Pow e r o f f > OK . • Full y charging the batter y takes appro ximately 3 to 3.
27 Use the touch scr een To u c h T ouch the screen gentl y to select an item or perform an action. Drag T ouch and hold an item. Drag it to a new position.
28 Swipe Quickly slide y our finger acr oss the screen surface. BenQ_T3_EN_UM.book Page 28 Thursday , September 4, 20 14 5:06 PM.
29 Zoom in or out (when br o wsing the W eb or viewing ima ges) Do one of the following: • Quickly double-tap the scr een. • Spr ead or pinch images with two finge rs.
30 Na vigate your Home scr eens 1. Status bar : Shows notifications on the left, and system status icons and current time on the right. 2. W idget : A small app that pr ovides conv enient functions and information on your Home screen. 3. Hom e screens : T o move betw een Home screens, swi pe left or right.
31 7. Home screen indicator : Indicates the number of Ho me scr eens and current Home screen. 8. App icon Open an app: T ouch an app ico n. Move an icon: Hold t he icon. S lid e and drop it in a ne w position. Remov e and uninstall an app: Hold the app icon.
32 Organiz e your Home screens T ouch and hold to open the menu: Edit mode • Add widgets: Swipe the widgets at th e bottom. Hold and drag a widget to where y ou want it to be on the Home scr een. • Add mor e Home screens: Swipe to the rightmost/leftmost scr een and touch .
33 Search Open Google No w to get information you need or perform sear ches. Pre view • Change the centra l Home screen: T ouch on a Home scre en thumbnail. The central Home screen’ s thumbnail will show . • T ouch a Home screen thumbnail to quickly jump to the Home scr een you need.
34 Settings Open the Settings app to change phone s ettings. Home settings Change Home screen settings. Check notifications When the st atus bar shows notifica tions, swipe down from the statu s bar at the top to open th e notification dra wer : • T ouch a notification to open an associated app.
35 Use the Quick Settings Use the Quick Sett ings to quickly en able/disable WLAN and mobile data connections, adjust brightness , and access the Settings app and other featu res. 1. Open the Quick Settings: • Swipe down the notif ication dra wer and touch at the top right.
36 2. Swipe the Quick Settings scre en up an d down, and touch a setting icon to turn on/off or ch ange the setting. • T o change the settings available fr om the Quick Settings: 1. T ouch to enable the edit mode. 2. T ouch to select the settings that y ou want to displa y in the Quick Settings.
37 Put y our phone to sleep • Y ou can pr ess the Po wer button to turn off the screen an d put your phone to sleep. • When your phone is on and left idle fo r a set period, it turns off th e screen and goes into sleep mode automaticall y . W ake up y our phone an d unlock the screen 1.
38 Na vigate the lock screen Y ou can use widgets and open the Camera app directly fr om the lo ck screen, without needing to unlock the scre en. Start the camera from the lock scr een Swipe left from the right edge of the lock screen. The camera viewfinder appears .
39 4. T ouch the widget y ou want to add to the lock s creen. View the added lock screen widg ets When the lock scree n appears, swipe right fr om the left edge of the lock screen, unt il the widget you want appear s. Reorder lock scr een widgets 1. T ouch and hold a widg et.
40 Set up an Internet connection T o browse the W eb, send email, and pe rf orm o ther online activities, a WLAN (Wireless Loc al Area Network , IEEE 802.11 b/g/n supported) or mobile data connection is required. Connect to a WLAN network 1. T ouch Settings > WIRELESS & N ETW ORKS .
41 4. T ouch a WLAN to connect t o it. T o connect to a secur ed network indicated by , enter a pas sword and touch Connect . 5. When the stat us bar at the top shows , your phone’ s WLAN connection is succes sful. Enable y our phone’ s mobile data connection T ouch Settings > More.
42 Add y our accounts Using certain apps such as Em ail or Pla y Store requires you to set up and sign in to yo ur personal account on y our phone. 1. T ouch Settings > AC C O U NT S > Add account . 2. T ouch the type of acc ount you wish to ad d.
43 3. T ouch to select the data t ypes that you wish to sync automatically (for example, Gmail or Contacts ). T ouch > Sync now to manually sync the selected data types. Remo ve y our account 1. T ouch Settings > ACCOUN TS > your account type (f or example , Google ).
44 Manag e y our location data Y ou can let y our phone collect you r location data from WL AN, mobile networks, GPS satellites, and Google’ s locat ion ser vice. T o estimate your loca tion, apps that ha ve y our permission ma y use your location data to deliver lo cation-based ser vices, such as local weather forecast, traffic data, etc.
45 T o enable lo cation data collection: 1. T ouch Settings > Location . 2. Slide the Location switc h o n: . 3. T ouch Mode . 4. Select a location mode to decide wh at sour ces your phone us es to get you r l oc at io n da ta .
46 Enter and edit text Use the Google K eyboard When yo u touch a text box wher e you want to e nter text, the Goo gle Ke y b o a r d appears. Input words using g esture typing 1. On the k eyboard, slide y our finger acr oss the letters of the wor d you want to input.
47 Cop y and paste text 1. Select text: T ouch and hold or double-tap to select text. 2. When the selected text highlights, drag the tabs / to change selection. 3. When the selected text h ighlights, the text-editing bu ttons appear : • : Select all te xt • : Paste • : Cut • : Send the select ed text using a v ailable ap ps.
48 Mak e calls T ouch Phone . Use the dial pad • T ouch the keys on the dialpad to enter phone numbers. • T o mak e internatio nal calls, touch and hold to enter “+”. • T o mak e calls , touch . • When a p hone numbe r is entered on the dial p ad, touc h to add the number to y our contact list.
49 Use the Phone app’ s main screen T ouch to hide the dial pad and displa y the main screen. • T o find a contact, enter a name or phone n umber into the search bar at the top . T o use voic e search, touch and sa y a contact name or phone n umber .
50 When an incoming call arriv es T ouch and hold , and swipe it ov er : • : An swer the call. • : Reject the c all. • : If you cannot ans wer , touch a message to send it to the caller . If you ha ve selected Set tings > Gesture > Flip to silence , y ou can flip the phone over (for example, on a de sk) to mute an incoming call.
51 Manag e y our contacts T ouch P eople . • T o move among these views of contacts , s wipe the screen horizontally or touch the tabs: : People y ou ta lk to frequently or mark ed as fav orites with a star . : All contacts. : Gr oups of contacts in your accounts.
52 Share y o ur contacts Y ou can send y our contacts to others us ing Ema il or available sharing apps installed on your phone. 1. T ouch > Share . 2. Select the con tacts to share with others > OK . 3. Select the app used t o send the contacts .
53 Export to SIM card Contacts sa ved on y our phone or account will be co pied to your micr o-SIM card. Import from SD card Contacts sav ed as vCard files on y our microSD card or internal phone storage will be copied to your account, phone, or micro-SIM card.
54 Send text or m ultimedia messag es T ouch Messaging . 1. T ouch . 2. Enter a m obile numbe r or a cont act’ s na me into the To text box. Y ou c an also touch to select a recipien t from y our contact list. 3. T ouch the T ype message text box and compose your mess age.
55 Na vigate the W eb T ouch Bro wser . • T o visit a web page, enter a web addr ess into the address bar at the top of the screen, or enter ke y words to look for information on the W eb. • Scroll a w eb page: Swipe or drag the screen. • Zoom: Spread or pinc h the screen with y our fingers, or double-tap the screen.
56 • T ouch : Show or sw itch among windows. T ouch : Open a new window . T ouch : View popu lar websites, bookmarks, br owsing history , and sav ed web pa ges. • T ouch : Ref resh, forwar d, open bookmarks, sa ve the cur rent page to bookmarks, and acces s other options and sett ings.
57 Send email 1. T ouch Email . 2. T ouch y our email account tab at the top lef t to open the account/email folder list . 3. If you ha ve multiple ac counts on your phone, se lect an account. 4. T ouch to open the email editing screen. 5. Enter the recip ient’ s email address and sub ject.
58 6. Compose your email conte nt. 7. T o perform further actions, such as attaching a pictur e , touch > Attach picture . 8. T ouch : Send the email.
59 Connect y our phone to y our computer 1. Use the supplied USB cable to conn ect your phone to y our computer . 2. Swipe down the notif ication dra wer fr om the top. 3. Select Connected as a media de vice > Media de vice (MTP) . 4. On your comput er , your phone is dete cted as a media de vice .
60 Connect y our phone to other de vices Bluetooth Y ou can connect y our phone to another Blueto oth device to trans fer files, or connect to a Blue tooth headset to mak e calls or listen to music. Connect to a Bluetooth de vice 1. T ouch Settings . 2.
61 3. T ouch Bluetooth . Y our phone scans for and displa ys the IDs of all a v ailable Bl uetooth d evices within ra nge . 4. T ouch the ID of the Blueto oth device to pair with it. 5. Confirm the pass key th at appears and touch Pai r . On the other Blu etooth device, accept the identical passkey for pairing.
62 1. T ouch Settings . 2. Slide the WLAN switch on: . 3. T ouch WLAN . 4. T ouch > WLAN Direct . Y our phone scans f or and displa ys availabl e WLAN Dir ect devices. 5. T ouch the de vice that you wa nt to connect. 6. When the device accepts your invitation to connect, Connected appears below th e device y ou choose to conne ct.
63 USB tethering Y our computer can shar e your phone’ s mobile data connection via USB. 1. Connect your phone to your computer with the supplied USB cab le .
64 • : USB tet hering active. • : Portable WLAN hotspot active. • : Both USB tethering and WLAN hotspot active. Bluetooth tethering Y ou can select Blueto oth tethering to share y our phone’ s Internet connection with other pa ired de vi ces via Bluetooth.
65 Wireless displa y Y our phone can c onnect wirelessly to a Miracast-certified tele vision or monitor that is equipped with a cer tifie d Miracas t adapter . Y ou can then show your phon e’ s screen on the connected device. 1. T ouch Settings > Displa y > Cast screen > .
66 Befor e you can print, y ou need a printing service installed on you r phone. Use the Camera app T ouch Camera . Use the camera viewf inder (in Auto mode) Captur e a photo 1.
67 2. When using the rea r camera, spread or pinch the vie wfinder scr een with your f ingers to zoom in or zoom out. 3. Aim the camera at the subject you wish to cap ture. 4. When the camera focuses on the subjec t in the selected focal point, touch to capt ure a photo .
68 Record a video 1. T ouch : Star t recording a video . 2. T ouch : Stop reco rding. In video recording mode, select o ne of these auto-focus modes: • : The camera will auto focus during recording. • : Allows you to touch the subject that you want to focus on during rec o rdi n g.
69 Use other capture modes T ouch to choose fr om the following ca pture modes: Photo Ultra Sensitivity Enhance camera sensitivity to lighting conditions, suitable f or taking photos at night and in a d ark place. Smile The camera captures a photo imme diately when the viewfinder detects a smile on a person’ s face.
70 Pan o r am a Y ou can create a 360-degree panorama. 1. Frame one side or the other of the scene you want to include in a panorama. 2. T ouch . Pan slowly and steadil y across the scene y ou want to include in the panorama. 3. When you reach the end of your shot, touch .
71 Denoise Reduces a p hoto’ s dark or bright spots. EV Lets you capture thr ee photos of d ifferent exposur e values. 1. T ouch to capture thr ee photos with these values: EV 0, EV +2, EV -2. 2. Swipe to view the photo s. T ouch an d hold the photo thumbnails to select/deselect the photos.
72 Camera settings T ouch these icons to perform the following operations: View ca ptured photos/videos 1. Swipe the viewfinde r screen awa y to the left to view photos/videos. 2. T o ret urn to the viewf inder , swipe the pho tos awa y to the right until the viewfinder appears.
73 Manag e y our imag es and videos 1. T ouch Galler y . 2. T ouch an album > image/ video thumbn ail to view the image/video. T ouch and hold an image/video thumbn ail to se lect the image/video. 3. T o zoom in or zoom out on an image, spre ad or pinch the image with your fingers, or double-ta p the image .
74 • : Man age and edit the image . Manag e y our do wnloads T ouch Do wnloads to manage files and me dia items downloaded b y your p hone’ s apps. 1. T ouch a downloaded item to open it. 2. T ouch to choose how y our downloads are sorted. 3. T ouch and hold a downloaded item to select it.
75 4. When items are selected, y ou can touch: • : Share the selected items using a vailable sharing apps. • : Delete the sel ected items. Set curr ent date and time T ouch Settings > Date & time .
76 Use the Clock app T ouch Clock . Set an alarm 1. T ouch . 2. T ouch the time sho wn on an existing alarm, or touch to add a ne w alarm. 3. Set the alarm time using the clock im age that appears, and th en touch Done . 4. Set the alarm ringtone, repeat da ys, etc .
77 Sho w curr ent time and date 1. T ouch . 2. T ouch to add clocks f or other cities ar ound the world. Set a timer 1. T ouch . 2. Enter c ountdown time. T ouch ST AR T . 3. When the timer is going: • T ouch : Add an addition al minute. • T ouch the timer image: Pause/resu me the timer .
78 Use the stopwatch 1. T ouch . 2. T ouch the stop watch image to start/pause the stop watch. 3. T o add laps while t he stopwatch is running, touch . Other settings Optimize y our phone’ s bat ter y Use these setti ngs to extend your phone’ s batter y life .
79 2. T ouch or drag the color bar to a lower brightness le vel. Set sleep mode Choose the shor test time your phone takes to go into sleep mode. 1. T ouch Settings > Displa y > Sleep .
80 Po w e r M a n a g e m e n t T ouch Settings > SY STEM > Po w e r M a n a g e m e n t . Smart Connectivity When the screen is off, your phon e will automaticall y disable WLAN and mobile data connectivity after a defi ned dela y timeout. WLAN and data connectivity resu mes automatically when you turn on the scr een.
81 • Aggressiv e : When the screen is off, WLAN and data connectivity is alwa ys disabled after a defined delay timeout. Y o u need to set the delay timeout. System Diagnostic List componen ts which ma y consume mor e battery power . Network Access Optimization Reduce your phon e’ s network access when the screen is off.
82 Battery Y ou can check r emaining batter y powe r percentage, individual pow er consumption percentages of th e functions currently in use , and total time of battery usage . Adjust y our phone’ s displa y Lo w blue light mode T ouch Settings > Displa y > Low blue light mod e .
83 Da ydream Y ou can let y our phone displa y screensa ve rs when it is charging or docked during sleep . 1. T ouch Settings > Displa y > Daydr eam . 2. Slide the switch on: . 3. Choose what to display as screensa vers. 4. T ouch WHEN T O D A YDREAM to choose when to display screensav ers.
84 Manag e y our phone’ s stora ge T ouch Settings > Storag e . View space usage status for your phon e ’ s internal storage and microSD car d. S af e ly r em ove yo u r m i cro S D c a rd 1. Slide down toward the bottom of the Storag e screen.
85 2. After being warned of losing a ll data on the card, touch the Erase SD card button to confirm. Pr otect your phone Here ar e the settings you can u se to secure y our phone and personal data stored on it. T ouch Settings > Security . Screen lock Lock and unlock the screen using the following features.
86 Face Unlock Y ou can look at y our phone to unlock the scre en. Follow on-scre en instructions to set up Face U nlock . When your p hone tries to capture your face image, show your entir e face within the suggested area on the vie wfinder screen. P attern Follow on-screen instructions to dra w an unlock pattern with y our finger .
87 Encr ypt phone Encrypt all data on y our phone. Y ou must enter a n umeric PIN or passw ord to decr ypt your phone each time you turn it on. Encr y ption is irrev ersible . The only wa y to rev ert to an unencrypted phone is to perf orm a factor y data res et, which erases all yo ur data.
88 V erify apps Some apps can harm your phone. Y ou ca n choose t o verify apps in order to help pr event harmf ul software fr om being installed on y our phone.
89 Automatic restor e Selecting this option lets your phon e restore backed up set tings and data when reinstalling apps. Factory data reset Perf orming this act ion will restore y our phone to its fa.
90 Check phone information T ouch Settings > About phone . Y ou can vie w your phone’ s status including battery , IMEI, IP addr ess, serial number , etc .
91 Update y our phone’ s operating system • When your p hone has a WLAN or mobile data connection, its Android system automatically chec ks for syst em updates and notifies y ou. Swipe down the notification draw er and to uch the system update notification to start the update process.
92 T roub leshooting This chapter explains frequently ask e d questions and common problems that ma y occur while using yo ur phone. If a problem persists , contact your place of purc hase or BenQ ser vice center . P ow er/batter y My phone does not turn on.
93 To u c h s c r e e n Follow the instructions below when using the touch scr een. • Use the pad on the end o f your finger to touch th e screen. • T o av oid damaging the scr een, don’ t hit the scree n with sharp or hard objects. • Don’ t appl y excessive pre ssure or for ce to the screen surface.
94 Internet connectivity I ha ve trouble connecting to WLAN. Check the following to en sure that: • Y o ur phone’ s WLAN is turned on. • If the WLAN connection icon doesn’ t appear on the status bar or shows poor signals, connect your pho ne to another WLAN access point that has strong signals.
95 Phone system/apps Wh y can’ t I download apps from the Inter net? Check the following to en sure that: • Y o ur phone has a WLAN or mo bile data connection. • Y o ur phone has enough stora ge space to sav e your do wnloads. • The micr oSD card where y ou wish to sa ve your do wnloads is correctl y inserted in your phone.
96 Others How do I update m y phone’ s operating system? See “Update yo ur phone’ s operating system” on page 91 . Wh y ca n’ t my phone read the micro-SIM car d/mic roSD card? • Ensure that you ha ve fully inserted the m icro-SIM card/micr oSD card into the correct card slot.
BenQ.com © 2014 BenQ Corporation. All rights reserved. Righ ts of modificatio n reserved. BenQ_T3_EN_UM.book Page 97 Thursday , September 4, 20 14 5:06 PM.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté BenQ T3 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du BenQ T3 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation BenQ T3, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le BenQ T3 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le BenQ T3, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du BenQ T3.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le BenQ T3. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei BenQ T3 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
