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Telecommunication Systems Division J anuary 2003 Stratagy iES32, ES4, ES80, ES96, ES96R User Guide ® V oice Processing Systems.
Publicati on Informati on T oshiba America Information Systems, Inc., T el ecommuni cation Systems Divis ion, reserves the r ight, without prior notice, to revise this informati on publication for a ny reason, including, but not limited to, utilization of new advances in the state of technical ar ts or to simply change the design of this document.
TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) T elecommunication Systems Division License Agreement IMPORT ANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULL Y READ THIS LICENSE AGREEMENT .
T oshiba America Information Systems, Inc. T elecommunication S ystems Division Limited W arrant y T oshiba America Inform a tion Systems, Inc ., (“ T AIS”) war rants that thi s voic e proc essi n.
Strat agy ES User Guide 01/03 i Content s Introduction Organizati on ............................................ .................................... .............................. vii Conventions ......... ........................... ...............
Contents Chapte r 2 –Getting Starte d ii Strat agy E S User Guide 01/03 Return Receipt ...................... ........................... .................................... ................ 11 Future Deli very ............................ ........
Contents Chapter 5 – Manage Mail box Strat agy ES User Guide 01/03 iii Chapter 5 – Manage Mailbox Change Greeti ng ....................... .................................... .................................... ......... 54 Create o r Record Over a P ersonal Greet ing .
Contents Appendix B – Fax Pri n ter Driver iv Strat agy E S User Guide 01/03 Appendix B – Fax Printer Driver Configure/ Personalize Fax Prin ter Driver ................................ ..................................94 Use Fax Print er Driver .
Contents Append ix G – Using Stratagy ES with a Strata Le gacy System Strat agy ES User Guide 01/03 v Appendix G – Using Stratagy ES with a Strata Legacy System Call Forward ............................. .................................... ......
Contents Appendix G – Using Stratag y ES with a Str ata Legacy Syst em vi Strat agy E S User Guide 01/03.
Stratagy E S User Guide 01/03 vii Introduction This gui de describes the voice messagi ng capabil i ties and proc edures for making the S tratagy ES and S tratagy iES32 V oice Proce ssing System work fo r you. Organization This gui de is divided as follows: • Chapter 1 – The G ran d T o ur is an over view of the S tratagy ES system .
Introduction Conve ntions viii Stratagy ES User Gu ide 01/03 • Appendix C – Auto mati c Spee ch R ecog nitio n contains step- by- st ep in structions on using t he optional spe ech recognit ion feature.
Introduction Conv entions Stratagy E S User Guide 01/03 ix Action/R espon se T able $ULDOEROG Represents t elephone b uttons. Courier Shows a c omputer keyboard en try or screen di splay . “ Ty p e ” Indicat es entry o f a string of t ext. “ Press ” In dicates entry of a single key .
Introduction Related Documents/Media x Stratagy ES User Guide 01/ 03 Related Document s/Media Note Some document s listed here may app ear in dif ferent v e rsions on the CD-ROM or in pr int. T o find the most current version, c heck the version /date in the Publica tion Informatio n on the back of th e document ’ s titl e p age.
Stratagy E S User Guide 01/03 1 The Grand T our 1 This chap ter provides an overview of the s ystem and cover s the fol lowing gener al topics: • Feature s to personaliz e your mailbox • Messag e .
The Grand T our Overvi ew 2 Stratagy ES User Guide 01/ 03 Over view S tratagy ES manages mult iple voice processin g functions simul t aneously 24-hou rs-a- day , seven-days-a- week. Y our mailbox is always availabl e for cal lers to leave private voice or fax (optional feature) message s.
The Grand T our Overview Stratagy E S User Guide 01/03 3 Play the ne xt message Replay the current message Save the current message Standard Save Message F older ~ P ersonal Message Folder(s) Play the.
The Grand T our Featur es to Pers onalize Y our Mailbox 4 Stratagy ES User Guide 01/ 03 Feature s to Per sonalize Y ou r Mailbox The S tratagy ES V oic e Processing Syst em offers a variety of featur es to per sonalize your ma ilbox. The f ollowing are a f ew of those features: • Mailbox Sec urity Code – Y o ur mailbox has a security code.
The Grand T our Mess age Folder s Stratagy E S User Guide 01/03 5 Singl e Message Fo lder Y our mess ages r esi de in o ne me ssag e fol der . W hen y ou ac cess y our m ailbo x, S tratagy ES announces you have “ x messages , y is (are) new , z is (are) urg ent, w fax(e s).
The Grand T our Messa ge Fol ders 6 Stratagy ES User Guide 01/ 03 If no n ew m es sage s exis t, Strata gy ES a utom a tica ll y ac ce sses t he Sa ved Me ssag e Folder . If you a re in the Saved Message Folder , you can togg le back to the New Message Fol der by pressing .
The Grand T our Mess age Folder s Stratagy E S User Guide 01/03 7 New Message Folder The New Mes sage Folder is configured identically f or both the Dual Message and Multiple Message Folder mailboxes .
The Grand T our Messa ge T ypes 8 Stratagy ES User Guide 01/ 03 Access Folders When you pre ss from the New or Saved Message Fol ders or from th e Main Menu, S tratagy ES checks your mailbox for p ersonal folder s.
The Grand T our Messa ge T ypes Stratagy E S User Guide 01/03 9 Fax Mess age Note Fax Messagi ng is an optional featur e in the S tratagy ES. Check with your System Administra tor to find out if your syst em is co nfigured f or this featu re. Fax message s can be sent to your mailbox and st ored or forwarded along with voice messages.
The Grand T our Greeting s 10 Stratagy ES User Guide 01/ 03 Greetings Y ou ca n select e i ther a person al or syst em greeting to pl ay to callers when you do not answer or when your telephon e is busy . Depending on how your system is configured, cal lers may hea r a separate busy greeti ng — t he sy stem o r th e c ust om bu s y gr eetin g.
The Grand T our Special De livery Option s Stratagy E S User Guide 01/03 11 S p ecia l De liv ery Options In addit ion to recording a nd sending a new messa ge, you can mark the me ssage ur gent, private, or request a ret urn receipt. Urgent Messages c an be marked ur gent by the sende r and always play first in the Ne w Messag e Folder .
The Grand T our Messa ge De st ina tio n Select io ns 12 Stratagy ES User Guide 01/ 03 Messa ge De st in at io n Sele ct io ns At the be ginning of th e Send Message s menu, you are asked to enter the des tination mailbox nu m ber (s).Y ou can choose to enter a singl e destination (e.
The Grand T our Messag e Destination Selections Stratagy E S User Guide 01/03 13 System Dis tri bution Lists In addit ion to Personal Distribution List s, Stra tagy ES supports sy stem-wide distri bution lists created b y the System Admini strator for use by ev eryone in y our company .
The Grand T our User Opt ions 14 Stratagy ES User Guide 01/ 03 User Options Y ou ca n set you r mailbox for Do Not Disturb (DND) or call scre ening, sel ect or record a busy gr eeting (plays whe n you.
The Grand T our User Prompt s Stratagy E S User Guide 01/03 15 User Prompt s The S tratagy ES system prompts only for menu optio ns available t o you. Y ou do not hear pro m pts for opti ons: • Not a vaila ble in you r Stratag y ES s ystem (i .e ., fa x).
The Grand T our User Prom pts 16 Stratagy ES User Guide 01/ 03.
Stratagy E S User Guide 01/03 17 Getting S t arted 2 This ch apt er i nstruc ts yo u on a ccess ing and e xiti ng your mailb ox and outli nes t he us er tutor ial ste ps.
Getting Sta rted Step 1: Access Your Mailb ox 18 Stratagy ES User Guide 01/ 03 S tep 1: Access Y our Mailbox The Main Me nu (shown bel ow) is your starti ng point for al l of Strat agy ES ’ s messaging features. Pr essing from most menus re turns you to the Mai n Menu.
Getting Star ted Step 1: Access Y our Mail box Stratagy E S User Guide 01/03 19 If you r eceive new me ssages while you a re logged on to you r mailbox, St ratagy ES informs you that new messages have arrived ev ery time yo u return to the Mai n Menu.
Getting Sta rted Step 2: Recor d Y ou r Nam e 20 Stratagy ES User Guide 01/ 03 S tep 2: Record Y o ur Name Y our n ame is announ ced whenever the di rectory is acc essed, you sel ect the s ystem greeti ng, or a message is sent by you to anot her Strat agy ES user .
Getting Star ted Step 3: Record Y our Personal Gree ting Stratagy E S User Guide 01/03 21 S tep 3: Record Y our Personal Gre eting The tu torial now pr ompts you to record your perso nal greet ing.
Getting Sta rted Step 4: Change Y our Security Code 22 Stratagy ES User Guide 01/ 03 S tep 4: Change Y our Security Code Y ou sho uld change your secu ri ty code on a regu la r ba si s to ensure the pr iva cy of your messages and personal g r eetings (see “ Change Secur i ty Code ” on page 62 ).
Stratagy E S User Guide 01/03 23 Play Messages 3 This chap ter explain s how to u se the Pla y Messages feat ure. It c overs: • Acce ssi ng mess ages • Playback controls • Playing messa ges • .
Play Mess ages Acce ss Mes sages 24 Stratagy ES User Guide 01/ 03 Access Mes sages Once you pr ess to play your mes sages, the foll owing telephone key s assist you in going through you r messages: T akes you to the ne xt message or back t o the top of the folder when you hav e reached the last mess age in the fo lder .
Play Mes sages Playback Controls Stratagy E S User Guide 01/03 25 Play Next Message Plays ne xt message in fold er . If you are at the last messag e in the f older , goes to the first message in the same fo lder . Replay Current Message Plays pr evious message in folder .
Play Mess ages Play Me ssages 26 Stratagy ES User Guide 01/ 03 Play M essages When you acc ess your mailbox, S tratagy ES tells you the n umber of urge nt, new , saved, an d fax messages (if supported by your system; check with your S ystem Administr ator) yo u have in you r mailbox.
Play Mes sages Play Messag es Stratagy E S User Guide 01/03 27 1. From the Mai n Menu, press . A mess age plays. While t he message p lays, you can sel ect to pause/ resume, to tu rn up volume, t o turn down volume, to b ack up (rewind) , to go fo rwar d (advance) , and/or to change spe ed (toggle).
Play Mess ages Play Me ssages 28 Stratagy ES User Guide 01/ 03 Note Mes sages are n o t mov ed t o the s aved folder u ntil you log out of your mailbox, enabling you to return to the new mess age f older and re pla y t he me ssag e. The Play M essa ges M enu plays .
Play Mes sages Spec ial Fu nct io ns Stratagy E S User Guide 01/03 29 S pecial Functions Y ou ca n print or send faxes, check the date and ti m e a message was se nt, or review a messag e set for futur e delivery in t he Play Mess ages Menu. When you pla y a message, this op tion is availa ble by pre ssing Special Functi ons.
Play Mess ages Special Functions 30 Stratagy ES User Guide 01/ 03 Ente r fax m a chine ’ s telepho ne number . Press t o accept entr y The sys tem sends a f ax message cur rently residin g in your mailbox t o a fax machine (or other dev ice capable of r eceiving a f ax) for retrie val (print).
Play Mes sages Spec ial Fu nct io ns Stratagy E S User Guide 01/03 31 Press t o delete all messages Del etes multiple messag es at one time in your New , Saved or Pe rsonal Mess age Folder(s) without ad ditional acti on from you. Note See the Con tinuous Play fea ture on pa ge 32 before using Conti nuo us Delete.
Play Mess ages Special Functions 32 Stratagy ES User Guide 01/ 03 Continuous Play Plays ma ny messages at a time in your Ne w , Saved or Per sonal Message Folder(s) without addition al acti on from you. Note Messages p layed in the New Messa ge Folder r emain as new mes sages and are not automa tically saved.
Play Mes sages Retrieve an d Listen to E-mail M essages Stratagy E S User Guide 01/03 33 Retriev e and Listen to E-mail Messages Note This feat ur e is only a vaila ble to use rs of Stra ta gy ES with Unif ied M essag ing (UM ) a nd T ext -to-S peec h (T T S) cap abi li ties .
Play Mess ages Retriev e and Li sten to E-mail Me ssages 34 Stratagy ES User Guide 01/ 03 3. (Opti onal) Wh ile the message pl ays or immedia tely aft e r, you can select one of the fo llowing: Play the n ext e-mail message Skips t o the beginning o f the next e-mail message.
Play Mes sages Retrieve an d Listen to E-mail M essages Stratagy E S User Guide 01/03 35 Reply to t he current e-mail mes sage S tratagy ES creates an e -mail message with your repl y attac hed as a s tandard .wa v audio file and s ent to the or igina tor .
Play Mess ages Retriev e and Li sten to E-mail Me ssages 36 Stratagy ES User Guide 01/ 03.
Stratagy E S User Guide 01/03 37 Send Messages 4 Y ou ca n record an d send a message from any to uchtone telephone to another S tratagy ES user , severa l users, or to a personal or syst em distributio n list.
Send Messag es Recording Controls 38 Stratagy ES User Guide 01/ 03 Recording Controls While rec ording a message, y ou can pause/resu m e the recordi ng or end the rec ording using th e following keys ( shown below).
Send Messa ge s Send a M essage Stratagy E S User Guide 01/03 39 Send a Messag e Using the Sen d Messages Menu (shown belo w), you can record a message an d send it to singl e mailbox or multipl e destinations (e.g., pers onal or system di stribution li st), forw ard a m essa ge (w ith a co mm ent), or rep ly to a mess age se nt yo u.
Send Messag es Send a Message 40 Stratagy ES User Guide 01/ 03 1. From the Mai n Menu, press . Str atagy ES prompt s you to enter the destinati on (i.e., ma ilbox number , Personal or System Distribu tion List, or Mult iple Destin ations). 2. E nter one of the foll owing destina tions: 0DLOER[QXPEHU plus .
Send Messa ge s Send a M essage Stratagy E S User Guide 01/03 41 plus a Per sonal Distrib ution List number ( ~ ). S tratagy ES plays the list commen t or number for confi rmation. See “ Ma nage Person al Distribu tion Lists ” on page 74 t o create or revise a destinatio n (distributi on) list.
Send Messag es Send a Message 42 Stratagy ES User Guide 01/ 03 Append reco rding Press whe n done. The appende d recording plays after the already recorded portion of the mes sage. The s ystem prompts you to record at th e beep. Sele ct Ad diti o nal Destinat ions Send the mes sage to add itional destinat ions.
Send Messa ge s Forw ard a Mes s a ge Stratagy E S User Guide 01/03 43 Forward a Messag e Any mess age sent t o you that is not marked a s Private can be forwarded to a single destina tion or a person al or sys tem distributi on list. When fo rwarding a mess age, recordi ng a message (comme nt) is op tional.
Send Messag es Forward a M essage 44 Stratagy ES User Guide 01/ 03 Press to select th e name as th e destination, t o hear the nex t name, or to canc el your entry and re-e nter . plus a Per sonal Distrib ution List number ( ~ ).
Send Messa ge s Forw ard a Mes s a ge Stratagy E S User Guide 01/03 45 Review reco rding The forwardin g comment plays. Re-record Press whe n done. The system p rompt s y ou t o r ecord the comment at the be ep. Append reco rding Press whe n done.
Send Messag es Reply to the Current M essage 46 Stratagy ES User Guide 01/ 03 Reply to th e Current Messag e S tratagy ES lets you reply to a messag e that you are current ly playin g.
Send Messa ge s Reply to t he Current Mess age Stratagy E S User Guide 01/03 47 ...or b efore sen ding the message, yo u can use any of t he following options : Review reco rding The reco rding pl ays. Re-record Press whe n done. The system p rompts you to recor d at the b eep.
Send Messag es Special Delivery Op tions 48 Stratagy ES User Guide 01/ 03 S p ecia l De liv ery Options Y ou ca n send a messa ge as ur gent, pri vate, or with a re turn receipt r e quest. The setti ngs may be use d in any combinati on and may be changed pr ior to sending t he message.
Send Messa ge s Fu ture De liv ery Stratagy E S User Guide 01/03 49 Futur e De livery S tratagy ES can be con figured so that your messag e is delivered a t a futur e specified time and d ate. When you send, fo rward or reply to a message, t his option is avai lable by press ing Set Future Deli ve ry .
Send Messag es Send a D irect Fax 50 Stratagy ES User Guide 01/ 03 Send a Dire ct Fax S tratagy ES enables you to send a fax t o a mailbox when y ou are cal l ing from a fax machine ha ndset. 1. Put the d ocument to be faxed i nto the fax mac hine. 2.
Send Messa ge s Send a Di rect Fax Stratagy E S User Guide 01/03 51 6. (Optiona l) Press Addition al Destinations . Send the mes sage to additio nal destinatio ns. (See Ste p 2 on page 4 3 for step- by-st ep instruc tions.) Y ou can r epeat this step as o ften as necessar y .
Send Messag es Send a D irect Fax 52 Stratagy ES User Guide 01/ 03.
Stratagy E S User Guide 01/03 53 Manage Mailbox 5 S tratagy ES provides special option s to cust omize and manage your m ailbox featur es (menu shown b elow).
Manage Mailbox Chang e Greeting 54 Stratagy ES User Guide 01/ 03 Change Greet ing Y ou ca n select e i ther a person al or system gree ting to play cal lers when y ou do not answer or when your telephon e is busy .
Manage Mailbox Chang e Greeting Stratagy E S User Guide 01/03 55 Create or Record Ove r a Persona l Greeting Personal greetings shou ld be informativ e and advise call ers when you will b e availa ble to retur n their c alls or respond to their message s.
Manage Mailbox Chang e Greeting 56 Stratagy ES User Guide 01/ 03 4. (O p tion al) Af ter rec ordin g, you can pr ess: Y ou can rep eat options 1~3 a s many times as you wish. Review reco rding The complete greet ing plays. Re-record Pres s when done.
Manage Mailbox Chang e Greeting Stratagy E S User Guide 01/03 57 Select a Person al Gree ting 1. From the Mana ge Mailbox Menu, press . Stratagy ES plays the Change Greeting opt ions. 2. Enter a p ersonal greeti ng number ( ~ ) Y our call ers hear the select ed greeting when you do not answe r or when your tel ephone is b usy .
Manage Mailbox Chang e Greeting 58 Stratagy ES User Guide 01/ 03 Review a Pers onal Gre eting 1. From the Mana ge Mailbox Menu, press . Stratagy ES plays the Change Greeting opt ions. 2. Press to review th e curre nt gre eting The current greeting plays.
Manage Mailbox Chang e User Opti ons Stratagy E S User Guide 01/03 59 Change User Options S tratagy ES provides a number of specia l options to impr ove time management a nd product ivity (menu shown be low). For example, the DND feat ure can provide b locks of time f or meetin gs or projects u ninterrupted by the ringing of a telephone.
Manage Mailbox Chang e User Opti ons 60 Stratagy ES User Guide 01/ 03 Chan ge Do Not Di sturb (DND ) Se tting If you s et this feature t o On, Stra tagy ES automatica lly sends call s to your mai lbox without first ringing your telepho ne.
Manage Mailbox Chang e User Opti ons Stratagy E S User Guide 01/03 61 Change Call Sc reening Se tting If you s et this featur e to On, S tratagy ES asks call ers for t heir name and co mpany .
Manage Mailbox Chang e User Opti ons 62 Stratagy ES User Guide 01/ 03 Change Secu rity Code Each mail box in the system has a security code. Th e code must be enter ed by you i n order t o “ log on ” to your m ailbox, enabli ng you to access y our messages, se ttings, greeti ngs, etc.
Manage Mailbox Chang e User Opti ons Stratagy E S User Guide 01/03 63 Select Bus y Gre etin g 1. From the Mana ge Mailbox Menu, press . Stratagy ES plays the Change User Options Menu. 2. Press . A pro mpt verifi es th e cur re nt s ta tus ( c ustom / syst em) o f the B usy G r eeti ng fea ture.
Manage Mailbox Chang e User Opti ons 64 Stratagy ES User Guide 01/ 03 Create or Record Ove r Busy Greeting Y ou ca n record yo ur own custom busy greeting (menu sh own below) that pla ys when caller s reach your extensi on and it is busy .
Manage Mailbox Chang e User Opti ons Stratagy E S User Guide 01/03 65 1. From the Mana ge Mailbox Menu, press . Stratagy ES plays the Change User Options Menu. 2. Press . S tratagy ES pr ompts you to reco rd your custom busy greet ing. 3. Begin reco rding at the tone.
Manage Mailbox Chang e User Opti ons 66 Stratagy ES User Guide 01/ 03 Record Y our Name Y our n ame is announ ced whenever the di rectory is acc essed, you sel ect the s ystem greeti ng, or a message is sent by another S tratag y ES user . S tratagy ES prompts you throug h the entir e recor ding seque nce (menu shown bel ow).
Manage Mailbox Chang e User Opti ons Stratagy E S User Guide 01/03 67 1. From the Mana ge Mailbox Menu, press . Stratagy ES plays the Change User Options Menu. 2. Press . Str atagy ES prompts you to rec ord your name. 3. At the t one, state your n ame slowly an d clearly .
Manage Mailbox Chang e User Opti ons 68 Stratagy ES User Guide 01/ 03 Chan ge Messa ge Notifica tion Y our mailbox can have notifi cation re cords progr ammed by the System Adminis trator with a sp ecific notifi cation method (mes sage waiting li ghts, pagers, voi ce, etc.
Manage Mailbox Chang e User Opti ons Stratagy E S User Guide 01/03 69 ...or if yo u do not remember the templa te number you wan t, press . Pres s to s elect the notific ation templa te or to hear t he next record.
Manage Mailbox Chang e User Opti ons 70 Stratagy ES User Guide 01/ 03 Set Auto matic Me ssage Cop y When enable d, the Automatic Mess age Copy fea t ure (menu shown bel ow) automa ticall y copies messages f r om your mailbox to a designated mailbox.
Manage Mailbox Chang e User Opti ons Stratagy E S User Guide 01/03 71 1. From the Mana ge Mailbox Menu, press . Stratagy ES plays the Change User Options Menu.
Manage Mailbox Chang e User Opti ons 72 Stratagy ES User Guide 01/ 03 Set delay time S tratagy ES prompts you t o enter the ti me. Select one of the followi ng: Only one of the fo llowing entries are allowed. Set hour System prompt s for number of hou rs to del ay message (max imum is 24 hours).
Manage Mailbox Chang e User Opti ons Stratagy E S User Guide 01/03 73 Review O ption Settings Saves chan ges and return s to pre vious menu. Saves the changes and re turns to the aut o copy message. Cancel cha nge s and return s to pre vious menu.
Manage Mailbox Manage Personal Distr i bution Lists 74 Stratagy ES User Guide 01/ 03 Manage Personal Dis tribution List s The Manage Pe rsonal Distrib ution Lists fea ture enable s you to cr eate and manage up to 25 per sonal distrib ution lists. The lists consist of the mai lboxes to which yo u most frequen t ly send messages .
Manage Mailbox Manage Personal Distr i bution Lists Stratagy E S User Guide 01/03 75 Ente r the ma ilbo x number or press for S tratagy ES direct ory assi stan ce. P ress when done. The name (and extension) pla ys. Y ou can add addition al mailbox numbers as needed.
Manage Mailbox Manage Guest Mailbo xes 76 Stratagy ES User Guide 01/ 03 Mana ge G uest Mail boxes Guest mail boxes provide li mited access to the S tratagy ES system for temporary and project -oriented e mployees, such as c onsultants an d contractor s.
Manage Mailbox Use Gues t Mailboxes Stratagy E S User Guide 01/03 77 Use Gues t Mailbox es A guest us er can access hi s/her mailbox in the same manner as a regular S trata gy ES user .
Manage Mailbox Manage Personal Folders 78 Stratagy ES User Guide 01/ 03 Manage Personal Folde rs Y our mes sages can reside in up to n ine folders — one ne w , one saved a nd seven personal folders created by you for the purpo se of savi ng your messag es.
Manage Mailbox Manage Pe rsonal Folder s Stratagy E S User Guide 01/03 79 1. From the Mana ge Mailbox Menu, press . Stratagy ES plays th e Manage Personal Fol ders options . 2. E nter a numb e r fro m ~ . Number 1 is reserved for the standar d save folder and cannot be used.
Manage Mailbox Manage Personal Folders 80 Stratagy ES User Guide 01/ 03 5. Press t o retu rn to t he previou s menu S tratagy ES returns to the previous menu. ...or to retu rn to t he Manage Mailb ox Menu Y ou can select a nother Mana ge Mailbox option.
Stratagy E S User Guide 01/03 81 Using S trat agy ES with a St r a ta C T X A This appen dix c overs the us e of Stra tagy E S voi ce ma il wit h th e Stra ta CT X. Ca ll Forward, M essage W aiting, T oshiba Pr oprietary Int egration , Direct T ransfer to V oice Mail and V oice Ma il Confere nce features a re all describ ed.
Using Stra tagy ES with a St rata CTX Call F orward 82 Stratagy ES User Guide 01/ 03 ➤ T o use the Cal l Forward button sequen c e ➤ Follow th e instructi ons in Ta b l e 1 below shown under “ Button Seque nce.
Using Stra ta gy E S with a St rata CTX Messa ge Waitin g Stratagy E S User Guide 01/03 83 Mess age W aiting Use your 0VJ LED/b utton and L CD to s ee/r etrie ve me ssag e(s) . An extens ion can receive u p to four simulta neous Message W aiting ind ications and LCD messages.
Using Stra tagy ES with a St rata CTX T oshiba Propriet ary Integratio n 84 Stratagy ES User Guide 01/ 03 T urning On /Off M essage W aiting LE D on Anot her Extens ion If you ca ll an extensio n and it ’ s busy or there is no ans w er , you can l ight that exten sion ’ s Message W aiting LED and enab le that extens ion to call you ba ck.
Using Stra ta gy E S with a St rata CTX T oshiba Proprie tary Integration Stratagy E S User Guide 01/03 85 When your t elephone is idle , and a messa ge arrive s for an extensi on on your phone, the Msg LED is acti vated for t he appropri ate extens ion and upda tes th e LCD w ith th is dis play (sho w n rig ht).
Using Stra tagy ES with a St rata CTX T oshiba Propriet ary Integratio n 86 Stratagy ES User Guide 01/ 03 T able 2 Strat agy ES Main Menu Sof t Keys for CTX Digi tal T elephones DKT 30 14 SD L DKT 301.
Using Stra ta gy E S with a St rata CTX T oshiba Proprie tary Integration Stratagy E S User Guide 01/03 87 CONT DELETE Continuous Delete CONT PLA Y Contin uous Play DA TE & TIME DA TE Messag e Dat.
Using Stra tagy ES with a St rata CTX T oshiba Propriet ary Integratio n 88 Stratagy ES User Guide 01/ 03 MSG FOLDERS FLDR FLDR M anage Personal F olders MSG NOTI F Y Change m essage No tificatio n MU.
Using Stra ta gy E S with a St rata CTX T oshiba Proprie tary Integration Stratagy E S User Guide 01/03 89 RESET PWORD RSET RSET Reset Guest Password RETRN RECPT RTRC RT RC Se t Re turn Receipt reques.
Using Stra tagy ES with a St rata CTX T oshiba Propriet ary Integratio n 90 Stratagy ES User Guide 01/ 03 Call Record to Strat a gy ES Whil e on a n activ e ca ll , a st a tio n u ser can re cord the c o nvers ati on and store it in a S tratagy ES voice mai l box.
Using Stra ta gy E S with a St rata CTX Direct T ransfer to V oice Mail box Stratagy E S User Guide 01/03 91 3. T o stop record ing, press 5H FRUG . The LED turns off and th e recording stop s. T o resume re cording at this poi nt, you need to beg i n a new recordin g, see Step 1 o n previou s page.
Using Stra tagy ES with a St rata CTX V oice Mail Conference 92 Stratagy ES User Guide 01/ 03.
Stratagy E S User Guide 01/03 93 Fax Printer Driver B The S tratagy ES Fax Pri nter Driver ena bles you to selec t a document that you have create d on your computer a nd after convert ing it t o a T .
Fax Printer Driver Config ure /Pers ona li ze Fax Printer Drive r 94 Stratagy ES User Guide 01/ 03 Configure/Pe rson alize Fax Printer Driv er Note T o u se this printe r driv er , you must firs t load the Stratagy ES Fa x Printe r Driv er on your co m puter .
Fax Printer Driver Configure /Personalize Fax Printer Driv er Stratagy E S User Guide 01/03 95 3. In the Host name: field on the SES tab scre en, type the computer name or IP addre ss fo r the Stra tagy E S. Check with your System Admin ist rator for this info rmatio n.
Fax Printer Driver Config ure /Pers ona li ze Fax Printer Drive r 96 Stratagy ES User Guide 01/ 03 • Never show t he Login dialog – Check/uncheck whether o r not you want to type your mailbox number and secu rity code eac h time you use the S tratagy ES Fax Printer Driver .
Fax Printer Driver Use Fax Printer Driver Stratagy E S User Guide 01/03 97 Use Fax Print er Driver 1. W ith the do cument display ed on your PC ’ s monito r , select the Print optio n fr om the F ile m enu. 2. From the Name fi eld ’ s drop-down menu, sel ect S tratagy ES Fax.
Fax Printer Driver SES Fax Client Screen 98 Stratagy ES User Guide 01/ 03 SES Fax Client Screen The SES Fax Cl ient screen (s hown below) enables you to create and send a fax using S tratagy ES.
Fax Printer Driver SES Fax Clie nt Screen Stratagy E S User Guide 01/03 99 T able 4 SES Fax Clien t Screen Fields B UTT ON D ESCRIPTION Document T itle Define s the name of the docu ment that yo u are attempti ng to fax. Pages Provid es a page cou nt of t h e fax docum ent .
Fax Printer Driver Schedul e Fax for Future Del ivery 100 Stratagy E S User Guide 01/03 Schedule Fax for Fut ure Delivery 1. After f illing out the SES Fax Client screen, click Schedule. Th e Schedule Fax scre en displays (sho w n right). 2. Using the drop-down menu selec t the date.
Stratagy E S User Guide 01/03 101 Automatic S peech Recognition C Note Auto mati c Spe ech Re cogn ition ( ASR ) is an opti onal f eat ure in the Stra tagy E S. Check with your Syst em Ad mini st ra tor to find out if your syst em is co nfigured for t his feat ure.
Automatic Speech Recognition Reach Destination 102 Stratagy E S User Guide 01/03 Reach Destination After l istening to your company ’ s instructio nal greeting and saying the us er ’ s name, S tratagy ES follows this procedure: • Stratag y ES ide ntif ie s the n ame and tr ansfe rs you r call to th e user ’ s mailbox .
Automatic Speech Recognition Send a M essage Stratagy E S User Guide 01/03 103 Send a Messag e After l istening to your company ’ s inst ructi onal g ree ti ng an d sa yi ng e it her “ send messag.
Automatic Speech Recognition Send a Message 104 Stratagy E S User Guide 01/03.
Stratagy E S User Guide 01/03 105 Unified Messaging (UM) with Outlook Integration D Unified M essagin g (UM) lets you e ffi ciently acces s e-mail, v oice mail and fax messages all within your e -mail inbox.
Unified Messaging ( UM) with Outlook Integration Stratag y ES Mess age Window 106 Stratagy E S User Guide 01/03 S trat agy ES Message Window The S tratagy ES Message window (s ee Figure 2 below an d T able 5 on page 107 ) enables you to manage both your voice a nd fax messages fr om your PC.
Unified Messaging ( UM) with Outlook Integrat ion Stratagy ES Mes sage W indow Stratagy E S User Guide 01/03 107 T able 5 Stra tag y ES Message Box Buttons B UTT ON D ESCRIPTION Multimed ia Enables you to pla y , rewind, fast fo rward, pause and st op message pla yb ack .
Unified Messaging ( UM) with Outlook Integration Address Book Featu re 108 Stratagy E S User Guide 01/03 Address Boo k Feature ➤ The S tratagy ES Addre ss Book m akes it easy to fi nd and sel ect addresses for user ’ s mailboxes . The address b ook lists all voic e mailbox address es in the system.
Unified Messaging ( UM) with Outlook Integrat ion Using UM Feature Stratagy E S User Guide 01/03 109 Using UM Feature Step 1: Configure Y our C omputer for UM Note This ste p may have already been performed for you. Check wit h your System Admin ist rator .
Unified Messaging ( UM) with Outlook Integration Using UM Feature 11 0 Stratagy ES User Guide 01/03 • Save the mess age t o my S tra tagy pe rsona l f older – If you sele ct this option , you need to s elect one of your personal folders from th e drop-down list where the messages w ill be stored.
Unified Messaging ( UM) with Outlook Integrat ion Using UM Feature Stratagy E S User Guide 01/03 111 Notes • The mailbox number , Server name/IP addr ess and Domain name shou ld have be en fille d in durin g the installa tion of the S tratagy ES Outlook Int egration software.
Unified Messaging ( UM) with Outlook Integration V oic e M ail O pti on s 11 2 Stratagy ES User Guide 01/03 Step 3: Selec t Message ➤ Double-c lick on a mess age listed in t he Microso ft Outlo ok Inbox. The S tratagy ES Message win dow displays (see Figure 2 on page 106 ), enabling yo u to manage both your voice and fax me ssages f rom your PC.
Unified Messaging ( UM) with Outlook Integrat ion V oice M ail Options Stratagy E S User Guide 01/03 11 3 Reply to V oice Mess age 1. From the S tratagy V oice and Fax Me s sage s creen , click V oice Reply . Another mes sage form d isplays wi th the To field filled in wi th the addre ss of the origina l sender (shown r ight).
Unified Messaging ( UM) with Outlook Integration V oic e M ail O pti on s 11 4 Stratagy ES User Guide 01/03 Forward V oice Mess age 1. From the S tratagy Messa ge window , click V oice Forward. Anot her m essag e fo r m display s (shown right ). 2. Click To field.
Unified Messaging ( UM) with Outlook Integrat ion View F ax Stratagy E S User Guide 01/03 11 5 Send V oic e Mess ag e 1. From the S tratagy V oice and Fax Me s sage s creen , click Reco rd Strata g y V oic e Messag e in the S tandard Outlook t oolbar .
Unified Messaging ( UM) with Outlook Integration Vi ew F a x 11 6 Stratagy ES User Guide 01/03.
Stratagy E S User Guide 01/03 11 7 Unified Messaging with IP Integration E This appe ndix provides in structions on ho w to configure your computer to pr operly record .
Unified Messaging w ith IP Integration Config ure Wind ows for Stratagy ES Cod e c 11 8 Stratagy ES User Guide 01/03 Configure W i ndows for S t rat agy ES Codec Note Before beg inning the setu p pro cedure , the T AIS Audio Code c must be ins tall ed on your PC.
Unified Messaging w ith IP Integration Configu re Windo ws for Stratagy ES Code c Stratagy E S User Guide 01/03 11 9 Conf igure W ind ows 1. Click S tart > Settin gs > Control Panel > Multim edia (s how n right) . 2. In the R ecord ing s ecti on of the Multim edia P rope rties w indo w , c lick Customize .
Unified Messaging w ith IP Integration Record Stra tagy ES Vo ice Messages (usin g Windows Sound Recorder) 120 Stratagy E S User Guide 01/03 5. Click Sav e As and the Save As di alog box displ ays. T ype Stra tagy ES Format in the avail abl e f ield .
Unified Messaging w ith IP Integration Send .W A V File as V oice Mess age Stratagy E S User Guide 01/03 121 Send .W A V File as V oice Mes sage 1. T o sen d the .wa v file into Stra tagy ES as either a new , reply , or forwarde d voice message t o a mailbox, atta ch th e .
Unified Messaging w ith IP Integration Send .W A V File as V oice M essage 122 Stratagy E S User Guide 01/03.
Stratagy E S User Guide 01/03 123 Remote User Password Administration for TTS F This appe ndix provides in structions on ho w to update the Str atagy ES software with your e-mai l l og on pa sswo rd so that the syst em can r et ri eve e-mail mes sag es and read them via T ext-to-Speech ( TTS).
Remote User Password Administration for TTS Set Remote Use r Password 124 Stratagy E S User Guide 01/03 Set Remote User Password ➤ T o install S tratagy ES Remote User Pas sword Administ ration applet 1. In sert t he Strata gy ES S oftw are C D-ROM into y our co mpu t e r .
Stratagy E S User Guide 01/03 125 Using S trat agy ES with a S trat a Legacy System G Notes • T oshiba Legacy systems are S trata DK8/16, DK14, DK40i, DK424i, DK24/ 56/ 96. For infor mation on St rata CTX system s, see Appendi x A – Using Strata gy ES with a St rata CTX .
Using Stratagy ES with a Strata Legacy System Call F orward 126 Stratagy E S User Guide 01/03 If you h ave a Strat a teleph one syste m , you n eed to pro gram your telepho ne only onc e for the Call Forward and Mess age Retrieval f unctions . Then you can follo w the appropri ate steps for using Call Forward and Messa ge Retrieval.
Using St ratagy ES with a S trata Le gacy Syst em Call Forw ar d Stratagy E S User Guide 01/03 127 ➤ T o progr am the S tratagy ES V oice Mail Code from a S trata DK teleph one 1. Press the ext ension number or phant om extension number . Y ou hear a d ial tone.
Using Stratagy ES with a Strata Legacy System Call F orward 128 Stratagy E S User Guide 01/03 ➤ T o forward calls to S tratagy ES 1. Press t he appropriate &DOO )RUZDUG button The Call Forwar d LED flashes, or you hear a conf irma tion to ne .
Using St ratagy ES with a S trata Le gacy Syst em Call Forw ar d Stratagy E S User Guide 01/03 129 3. (Optiona l) For Call Forward- N o Answer an d Call F orw ard- B usy/ No Answ er , you can se t th e number of s econds that your tel ephone r ings be fore forwardi ng.
Using Stratagy ES with a Strata Legacy System Call F orward 130 Stratagy E S User Guide 01/03 Canc el Ca ll Fo rw ar d Canc el th e Prog ramme d Call Forward V oice Mail Code 1. Press t he appropriate &DOO )RUZDUG button, the n 6SNU The Call Forward LED turns OFF , or you hear a conf irma tion to ne.
Using St ratagy ES with a S trata Le gacy Syst em Messa ge Retrie val Stratagy E S User Guide 01/03 131 Message Retrieval Y ou c an program yo ur 0V J or phanto m extension number/me ssage waiting but tons to automa ticall y retrieve your voice mail mess ages when you press it.
Using Stratagy ES with a Strata Legacy System Messa ge Retrie val 132 Stratagy E S User Guide 01/03 ➤ T o ret rieve messages with Msg o r Phantom Extension Number/ Message W aiting button ➤ T o ca.
Strat agy ES User Guide 01/03 133 Glossary This glo ssary define s frequen tly-used S trata gy ES voice process ing system fe atures an d functi ons. Te r m Definition Busy Gree ting Y ou can sele ct your c ustom bu sy or the system busy gre eting for callers to he ar when your telep hone is busy .
Glossa ry Do Not Disturb ~ Name Recording 134 Stratagy ES User Guide 01/03 Do Not Disturb Do Not Disturb operates i n On/Of f mode. Whe n On, S tratagy ES automati cally sends c alls to your m ailbox withou t ringing y our telephon e first. Fax M essages Fax messa ges sent to your mailbox .
Glos sary New Mes sage Folder ~ Sa ved Message F older Strat agy ES User Guide 01/03 135 New Message Folde r The new me ssage folde r cont ains u nheard and p artially heard messag es.
Glossa ry Security Code ~ User Notifica tion 136 Stratagy ES User Guide 01/03 Security Code Each mailb ox in the sy stem ha s a securi ty code . Y ou must enter your sec urity code to ac cess your ma ilbox. The sec urity code ensur es the priv acy of your messag es, personal gre etings, etc.
Stratagy ES User Guide 01/03 137 Index A about th is guide conventi ons, viii organiz ation, vii relate d doc ume nts/m edia , x access your mailbox , 18 ASR, 101 auto matic messag e copy, 70 Automati.
Index E ~ M 138 Stratagy ES User Guide 01/03 direct transfer to vo ice mailbox, 91 direct ory, 40 , 43 distri bution lists, 12 , 13 E e-mail messa ges, 9 , 33 exit mai l box, 22 extensi on number, vii.
Ind ex N ~ P Stratagy ES User Guide 01/03 139 back up ( r ewind) , 25 change sp eed , 25 go forwar d (advance) , 25 pause/res ume , 25 , 44 , 46 play next , 25 play pre vious , 25 replay cur ren t , 2.
Index R ~ U 140 Stratagy ES User Guide 01/03 R record busy gree ting, 64 messages append comm ent , 45 recordi ng , 42 , 47 re-re cord comm ent , 45 message , 41 , 47 revie w comm ent , 45 recordi ng .
Ind ex V ~ V Stratagy ES User Guide 01/03 141 voice mai l options, 112 unifie d messaging (I P integration) , 117 configu re windows for Str atagy ES Codec, 118 record .
Index V ~ V 142 Stratagy ES User Guide 01/03.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Toshiba ES96 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Toshiba ES96 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Toshiba ES96, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Toshiba ES96 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Toshiba ES96, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Toshiba ES96.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Toshiba ES96. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Toshiba ES96 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
