Manuel d'utilisation / d'entretien du produit SVMi-8 du fabricant Samsung
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GENERAL DESCRIPTION SVMi-8 Complete Integrated Voice Processing Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICA TIONS AMERICA, 2700 NW 87th A ven ue, Miami, FL 33172, telephone (305) 592-2900.
Publication Information SAMSUNG TELECOMMUNICA TIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICA TIONS AMERICA also reserves the right without prior notice to make any changes in design or components of equipment as engineering and manufacturing may warrant.
Table of Contents System Overview The SVMi-8 System 1.1 Auto Attendant 1.1 Voice Mail 1.1 System Capacities 1.2 Hardware Description SBC (SVM Motherboard) 2.1 VPM Connectors 2.2 Memory 2.3 Memory (Alternate) 2.3 Voice Processing Module (VPM) 2.4 Software Features Feature List 3.
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1 System Overview The SVMi-8 System The SVMi-8 is a self contained plug in Voice Mail and Auto Attendant card for the DCS, iDCS 500 and DCS 50si. It is designed to meet the demands of the sophisti- cated voice mail user without sacrificing simplicity .
System Capacities D D e e f f a a u u l l t t R R a a n n g g e e Maximum Ports 4 4 or 8 Maximum Storage Time 9999 days 0 - 9999 days Maximum Subscribers About 1,000 Any number up to 99999999 Message Retention 9999 days 0 - 9999 days T otal Messages per Mailbox 99990 - 9999 T otal Message Duration 600 seconds 0 - 9999 seconds 1.
2 Hardware Description Unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVMi-8 installs inside the telephone equipment and operates as an integral part of it.
Back Plane Connector This is the connector to the phone system. LED Indications There are two LEDs on the SVMi-8 motherboard, the one marked HDD will flash green whenever the hard disk drive is being accessed, the one marked ACT shows the operating status of the card.
MEMORY This device is used for storing the main system program as well as all messages, and prompts. The amount of stor- age time on the hard disk is determined by the size of the drive measured in Mega Bytes (MB). The memory unit consists of a Hard Disk.
VOICE PROCESSING MODULE (VPM) I I M M P P O O R R T T A A N N T T N N O O T T E E : The VPMs used in this product appear very similar to the VPMs in our previous CADENCE product but they are not interchangeable. If the VPMs are not labeled with the letters SEC they will not work in the SVMi-8 product.
3 Software Features The software for the SVMi-8 is installed at the factory . All that is needed is for it to be customized to meet the indi- vidual requirements of each installation. In some cases even this may not be necessary . The SVMi-8 software comes equipped with many useful features to fit a wide range of call processing requirements.
! Multiple Language Support ! Operator Access ! Single Digit Call Routing ACCESS MANAGER ! Call Blocking ! Call Forwarding ! Day / Night Personal Greeting ! Find Me ! Follow Me (Off Premises T ransfer.
! Individually Defined Mailboxes and Extensions ! Maximum Number of Messages ! Message Address Verification ! Message Counter ! Message Delete ! Message Delivery Options ! Message Fast Forward ! Messa.
! Subscriber Workload Manager ! Until… Scheduling ! Urgent Messages ! Volume Control ADMINISTRATION FEATURES ! Activity Display ! Administrators Mailbox ! Auto Delete Subscribers ! Automatic Setup !.
Feature Descriptions SYSTEM FEATURES Caller ID Compatible If you subscribe to Central Office based Caller ID, the SVMi-8 is compatible. Just as the Caller ID data appears on keysets, so the same information is saved in your voice mail box for each message you receive.
Recordable System Prompts Although the SVMi-8 contains all the spoken prompts to provide an operational sys- tem, some people may want to add or record some additional prompts. This can easily be done using the built in voice studio. Any prompt in the system can be re recorded.
Interruptible Voice Prompts At any time during an announcement or greeting, callers may dial a selection and the SVMi-8 will immediately respond. It is not necessary to listen to all the options if you are a 'power user' and know what you are doing.
Day / Night Personal Greeting The Night Personal Greeting works in conjunction with the subscriber's Weekly Availability Schedule. During the defined day period SVMi-8 will automatically play the.
Park and Overhead Page For those users who are frequently away from their desk, the SVMi-8 provides a Park and Page capability . When a subscriber does not answer a call, the subscriber's personal greeting can contain an option to be paged.
VOICE MAIL FEATURES Answer Machine Emulation This feature allows you to monitor calls being left in your voice mail box through the speaker of your keyset.
W arning: Before using this feature, make sure that you are not violating any state or federal laws. Some states require that the recorded party be notified. ST A is not responsible for any illegal use of this feature. Call Back Request Messages Messages left by and for subscribers may be flagged as Call Back Requested.
Individual Mailbox Password Each mailbox has its own associated individual password selected by the user or system administrator . This provides some security and prevents unauthorized access.
Message Retention Time by Subscriber The length of time messages are stored prior to automatic purging may be set for each mailbox. Retention Time can be set from 1 to 9,999 days. Retention T ime applies to both new and saved messages. Each time a message is saved, the Retention Time is reset.
Message Alert Notification Schedule The Weekly Notification Schedule tells SVMi-8 the days of the week, and the hours of the day , that a subscriber wants to be notified of new messages at an alternate phone number . This Schedule may be set by the Administrator or the Subscriber .
Subscriber Workload Manager This allows a subscriber to group reminders by a Commitment, Follow Up or T ask in order to better organize the workload. Until… Scheduling The Until… Scheduling method is an easy way to schedule the termination of an SVMi-8 serv- ice relative to the time the service is set active.
ADMINISTRATION FEATURES Activity Display While the SVMi-8 system is running, a connected administration terminal will show useful statis- tics about the system. Number of calls, average calls per week, number of times all ports were busy , total messages and space available.
Audiotext Features Audiotext Y ou may use the SVMi-8 to supply recorded announcements or audiotext messages to callers. Audiotext allows you to provide information only without giving the option to record a message. An example of this might be directions or movie times.
Unlimited Questions The maximum number of questions - Voice Queries - possible in a single V oiceForm session is not bound by architectural constraints.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Samsung SVMi-8 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Samsung SVMi-8 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Samsung SVMi-8, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Samsung SVMi-8 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Samsung SVMi-8, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Samsung SVMi-8.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Samsung SVMi-8. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Samsung SVMi-8 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
