Manuel d'utilisation / d'entretien du produit 797MB du fabricant Samsung
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SyncMaster 797MB/997MB.
Mai n Page O n - S c r een D i spl ay S afety Ins tr u c ti ons T r oubl es hooting Notati ona l C h eck L is t Pow e r Q & A Ins tal l ati on S el f - T es t F eatur e C hec k Clean Ot h e r Intr.
N ot at ional Pow er Ins tal l ati on Clean Ot h e r F ailure t o f ollow direc t ions not ed by t his s y m bol c ould res ult in bodily harm or dam age t o equipm ent .
Notati ona l Pow e r Ins tal l ati on Clean Ot h e r W hen not us ed f or ext ended periods of t ime, s et y our c om put er t o D PM S. I f us ing a s c reen s av er, s et it t o t he ac t iv e s c reen m ode.
Notati ona l Pow er I ns t allat ion Clean Ot h e r D o n o t co ver th e ven ts o n th e mo n i to r cab i n et. z Bad v ent ilat ion m ay c aus e a break dow n or f ire. Pu t yo u r mo n i to r i n a l o cati o n wi th l o w h u mi d i ty an d a mi n i mu m o f dus t .
Notati ona l Pow er Ins tal l ati on C lean Ot h e r W hen c leaning t he m onit or c as e or t he s urf ac e of t he C D T , w i pe w it h a s light ly m ois t ened, s of t f abric . D o n o t cl ean F l at mo n i to r wi th water . U se a water -d i l u te d m i l d d eter g en t.
Notati ona l Pow er Ins tal l ati on Clean Ot he r D o n o t r emo ve co ver (o r b ack). N o u ser ser vi ceab l e p ar ts i n si d e. z T his m ay c aus e an elec t ric s hoc k or a f ire. z R ef er s erv ic ing t o qualif ied s erv ic e pers onnel.
K eep th e mo n i to r away fr o m an y mag n eti c su b stan ces. z T his m ay c aus e dis c oloring or dis t ort ion of t he im age..
U npac k ing F r ont Rear B ottom M o ni t or a n d S t a n d ( S om e m odels inc lude a s t and at t ac hed. ) Pleas e m ak e s ure t he f ollow ing it em s are inc luded w it h y our m onit or. I f any it em s are m is s ing, c ont ac t y our dealer .
U npac k ing F r ont Rear B ottom M o ni t or a n d S t a n d ( S om e m odels inc lude a s t and at t ac hed. ) Pleas e m ak e s ure t he f ollow ing it em s are inc luded w it h y our m onit or. I f any it em s are m is s ing, c ont ac t y our dealer .
Unpack i ng F ront Rear B ottom 1 . M e nu b ut t on Opens t he OSD m enu. Als o us ed t o ex it t he OSD m enu or ret urn t o t he p rev ious m enu. 2. A d j u st b u tto n s T hes e but t ons allow y ou t o highlight and adjus t it em s in t he m enu.
Unpack i ng F r ont Re a r B ottom G e ner a l BNC C onne c to rs ( O pti on) Gen er al ( T h e co n fi g u r ati o n at t h e b ack o f th e mo n i to r ma y var y fr o m p ro du c t t o p ro du c t . ) 1 . P o w e r po rt C onnec t t he pow er c ord f or y our m onit or t o t he pow er port on t he bac k of t he m onit or.
Unpack i ng F r ont Rear Bot t om 1. Si g n al C ab l e C onnec t t he s ignal c able t o t he video port on y our c om put er, v i deo board, v ideo c ard , or g ra p hic s c ard. 2 . P o w e r po rt C onnec t t he pow er c ord f or y our m onit or t o t he pow er port on t he bac k of t he m onit or.
C onnec t ing the M oni t o r Ins tal l i ng the Moni tor Dr i v er Bas e Ins tal l at i on G e ner a l BNC C onne c to rs ( O pti on) Gen er al 1. C onnec t t he pow er c ord f or y our m onit or t o t he pow er port on t he bac k of t he m onit or. Plu g t he p ow er c ord f or t he m onit or int o a nearb y out let .
pins on y our adapt er(Adapt er not inc luded). A PC -c om pat ible c om put er does not need an ada p te r . 4. W hen y ou us e a BN C c onnec t or. C onnec t t he s i g nal c able t o t he BN C s i g nal p ort on t he bac k of y our m onit or/ c om p ut er.
Conne c ti ng Your Moni tor I ns t alling t he M onit or D riv e r Bas e Ins tal l at i on W h e n p r o mp te d b y th e o p er ati n g system fo r th e mo n i to r d r i ver , i n ser t th e C D -R OM inc lu de d w i t h t hi s m o ni t or .
4. C lic k t he " Ins t a ll " but t on in t he " Wa r ni ng " w indow . 5. I f y ou c an s ee f ollow ing "M essag e" w indow , t hen c lic k t he "C o n ti n u e A n yway" but t on. T hen c lic k "O K " but t on.
Conne c ti ng Your Moni tor I ns t alling t he M onit or D riv e r Bas e Ins tal l at i on W i nd ows XP | W i nd ows 200 0 | W i nd ows Me | W i nd ows N T | Li n ux W h e n p r o mp te d b y th e o p er ati n g system fo r th e mo n i to r d r i ver , i n ser t th e C D -R OM inc lu de d w i t h t hi s m o ni t or .
5. C lic k " Upd a t e Dr iv e r .. " and s elec t " Ins t a ll f r om a l is t or .. " t hen c lic k " Ne x t " but t on. 6. Selec t " D o n 't sear ch , I wi l l . . " t hen c lic k " N ext " and t hen c lic k " H ave d i sk ".
T his m onit or driv er is under c ert if y ing M S logo, and t his ins t allat ion don' t dam age y our s y s t em . T he c ert if ied driv er w ill be pos t ed on Sam s ung M onit or H om epage ht t p: / / w w w . s am s ung-m onit or. c om / .
7. C hoos e " D i sp l ay a l i st o f al l th e d r i ver i n a sp eci fi c l o cati o n . . " t hen c lick " N ext " but t on. 8. C lic k t he " H ave D i sk " but t on 9. Spec if y A: (D : driv er) t hen c lic k " OK " but t on.
Conne c ti ng Your Moni tor Ins tal l i ng the Moni tor Dr i v er Bas e I ns t allat ion T i lt / S w i v e l B a se | Attac hi n g and R emov i ng th e B as e W i th th e b u i l t -i n p e d estal , yo u can ti l t an d / o r swi vel th e mo n i to r fo r th e mo st co mfo r tab l e vi ewi n g an g l e.
A ttach i n g t h e B ase 1. Plac e t he m onit or ups ide-dow n on a f lat w ork s urf ac e. 2. Align t he t abs on t he bas e w it h t he c orres ponding s lot s on t he bot t om of t he m onit or. 3. Pres s t he bas e ont o t he m onit or unt il t he t abs are f ully engaged in t he s lot s .
Adj u s ti ng Yo ur Moni tor User con tr ol butt ons D ir ect - Ac cess F e a tu r e s O SD F u nc ti on s Magi c T une ™ Hi ghl i g h t III U s e r c ont r ol b ut ton s 1. O p ens the O SD menu. A ls o us ed t o ex i t the O SD m enu or r etur n to the pr ev i ous men u.
| M agi c Br i ght2™ | M a gi c B r i gh t2 ™ T hen pus h the Magi c B r i ght2 ™ button a gai n to c ircl e thr ough a v ai l abl e pr ec onfi gur ed modes .
os d Descrip t io n Adj u s t t he B r i ght nes s . Adj u s t t he Co ntr as t. A " Mo i r é" patter n c an app ear on y our s c r een, l ooki ng l i k e a s er i es of c onc ent r i c c i r c l es or ar c s . T o el i mi nat e thi s patter n, us e the hor i z onta l m oi r e ad j us tme nts .
Used to a dj u s t the m on i to r col or s ett i ng .( R ed) Used to a dj u s t the m on i to r col or s ett i ng .( G r een) Used to a dj u s t the m on i to r col or s ett i ng .( B lue) W hen y ou a dj u s t t he B r i ght nes s and C ontr a s t after s R G B mode i s s el ec t ed, s RG B mo de ex i ts .
OS D Descrip t io n Used to t ur n t he Hi ghl ight Z one f eatur es on or off. Not e : W hen " O F F " i s s el ec ted, th e us er c an not c hoos e a ny other Hi ghli ght Z one featur es . T hi s func ti on i s to mov e th e Hi ghli ght Z one h or i z ontal ly .
Adj u s ti ng Yo ur Moni tor User con tr ol butt ons D ir ect - Ac cess F e a tu r e s O SD F u nc ti on s Magi c T une ™ Hi ghl i g h t III U s e r c ont r ol b ut ton s 1. O p ens the O SD menu. A ls o us ed t o ex i t the O SD m enu or r etur n to the pr ev i ous men u.
| M agi c Br i ght ™ | M a gi c B r i gh t™ T hen pus h the Magi c B r i ght ™ button a gai n to c ircl e thr ough a v ai l abl e pr ec onfi gur ed mod es .
OS D Descrip t io n Adj u s t t he B r i ght nes s . Adj u s t t he Co ntr as t. A " Mo i r é" patter n c an app ear on y our s c r een, l ooki ng l i k e a s er i es of c onc ent r i c c i r c l es or ar c s . T o el i mi nat e thi s patter n, us e the hor i z onta l m oi r e ad j us tme nts .
OS D Descrip t io n Color temper atur e i s a meas ur e of th e 'w arm th' o f the i mag e c ol o rs. T he av ai l a bl e r an ge i s betw een 5 000 to 9300K . Used to a dj u s t the m on i to r col or s ett i ng .( R ed) Used to a dj u s t the m on i to r col or s ett i ng .
OS D Descrip t io n Used to t ur n t he Hi ghl ight Z one f eatur es on or off. Not e : W hen " O F F " i s s el ec ted, th e us er c an not c hoos e a ny other Hi ghli ght Z one featur es . T hi s func ti on i s to mov e th e Hi ghli ght Z one h or i z ontal ly .
O ve r vi ew | I ns t allat ion | OSD M ode | U nins t all | T roubles hoot ing Ov er vi ew W ha t i s M a g i c Tun e ™ ? M oni to r pe rfo rm a nc e c an v a ry due to t h e gra ph i c s c ar d, h os t c o mpu t er l i ght in g c ond it ion s a nd o t her e nv ir o nme nt al f ac t or s .
Ov erv iew | In st a lla t io n | OSD M ode | U nins t all | T roubles hoot ing I n st al l at i o n 1 . I n s e r t t h e in s t a l la t io n CD i n t o t h e CD-R O M dr ive . 2 . C lick the Ma g icTun e ™ i n st a lla t io n f ile . 3 . S el ec t in s t a ll a t i o n La ng uag e, Cl ic k " N ex t " .
6 . C hoo s e a f ol d er t o ins t al l t h e Mag ic T une pro gra m. 7 . C lick "I n s ta ll." 8 . T h e "I ns t al l at ion at i on S t at us " w ind ow ap pe ars .
9 . C lick "Fi n ish." 1 0. W he n t h e ins t al lat i o n i s c o mpl e t e, t he Mag ic Tune 2 . 5 ex ec u t a ble i c on a ppe ars on y o ur d e skt o p . D ou b l e - c l i ck th e i c on to s t ar t the p r og r am . 1 1 . Th e f o llo win g win d o w a p p e a rs if t h e in s t a lla tion is s u cc e ss f u l.
1 2 . Th e fo ll o w in g e r r o r m e ssa g e ind ica t e s th a t th e syste m i s u si n g a vid e o ca r d t h a t is n o t s u pp ort ed by Magi c T u ne . I n stal l ati o n ati o n Pr o b l ems T h e in s t a l lat i o n of Mag i c T une™ 2 .
Ov erv iew | I ns t allat ion | OSD M o d e | U nins t all | Troubles hoot ing O S D M ode T he OSD m ode m ak es ers t he adjus t m ent of s et t ings on all m onit ors eas y . W hen s elec t ed , eac h t ab on t op of t he c ont rol w indow dis play s t he general des c ript ions of t he s ub -m enu it em s f or adjus t m ent .
P i c ture Tab D ef i ni tion Allow s t he us er t o adjus t t he s c reen s et t ings t o t he des ired v alues . C an cel not m ade any c hanges in t he c ont rol w indow , c lic k ing "C anc el" does not c aus e any ac t ions .
C ol or Ta b De fini tion Adjus t s t he "w arm t h" of t he m onit or bac k ground or im age c olor. Ma g ic B ri gh t ™ and graphic s . 3. Gam e: F or w at c hing m ot ion pic t ures s uc h as a Gam e. 4. Ent ert ain: F or w at c hing m ot ion pic t ures s uc h as a D V D or VC D .
I ma ge Ta b D e f i ni tion Adjus t s t he Pos it ion, Siz e and R ot at ion v alues . Geo metr y 1 R ot at ion Siz e Pos it ion Geo metr y 2 Pinc us hion Pinbalanc e T rapez oid Parallelogram Ot h e.
O pt i on Ta b De f i ni tion You c an c onf igure Magic T une us ing t he f ollow ing opt ions . S up por t Ta b De f i nit i o n Show s t he As s et I D and t he v ers ion num ber of t he program , and allow s y ou t o us e t he H elp f eat ure.
He l p Vis it t he M agic T une w ebs it e or c lic k t o open t he H elp f iles (U s er M anual) if y ou need any help ins t alling or running M agic T une. T he U s er M anual opens w it hin a bas ic brow s er w indow . A sset I D Opens a m onit or inf o w indow s how ing t he m anuf ac t uring dat e of t he m onit or.
Ov erv iew | I ns t allat ion | OSD M ode | Un i n s t a l l | T roubles hoot ing Unin s t a ll T h e Ma gic T un e pr ogr am c an b e rem ov ed o nly by us in g t he "A dd o r R emo v e P r o gr ams " o pt io n of t h e Wi n dow s Co nt rol P ane l.
Overview | Installation | OSD Mode | Uninstall | Troubleshooting Troubleshooting MagicTune may no t work in case monitor is replaced or driver of grap hic card is updated while MagicTune i s operating. If so, please restart the sy stem. Check when MagicTune doe s not function properly.
A u to mati c d etect M an u al d etect E x i t Pr o gr a m A u to D e te c t P i c tu r e Se tt i n g F ul l S c r ee n H i g h l i g h t O ff Oth er F eatu r es T he Hi gh l ig h t Zo n e ensu r es .
Automatic detect Manual detect Exit Program Auto Detect Picture Setting Full Screen Highlight Off Other Features The Highlight Zone ensures the clear and sharp display of animated multimedia or photo images by enhancing the brightness of a certain area on the screen.
A u to mati c d etect M an u al d etect E x i t Pr o gr a m A u to D e te c t P i c tu r e Se tt i n g F ul l S c r ee n H i g h l i g h t O ff Oth er F eatu r es A u t o ma ti c d e tec t 1 .
A u to mati c d etect M an u al d etect E x i t Pr o gr a m A u to D e te c t P i c tu r e Se tt i n g F ul l S c r ee n H i g h l i g h t O ff Oth er F eatu r es M anu a l d e t ect I n M anua l Detec t m od e, y ou c an eit he r s ele c t a wi ndow or us e the Dr ag f unc t i on t o c r eat e a Hi ghl ight Z on e.
E x it P r ogr a m 1 . E x i ts the Hig hli ght pr ogr am . A u to mati c d etect M an u al d etect E x i t Pr o gr a m A u to D e te c t P i c tu r e Se tt i n g F ul l S c r ee n H i g h l i g h t O.
Au t o Det ect 1 . A ll ows u s er to di s a ble A uto Det ec t when nec e s s ar y . O nc e s e lec t ed, thi s functi on s av e s t he s el ec ti on an d k ee ps i t in t he m em o r y r egar dles s of exi tin g or r e s t ar t in g the pr ogr am . W hen s el ec t ed , a c h ec k m ar k ( V ) ap pear s .
P ict u re S e t t in g 1 . Ca n be s elec ted o nly when the Highl ight Z o ne f unc tion is on. W hen s elec t ed, a m enu wi ndow appe ar s whi c h c an be us ed t o adj us t Co nt r a s t a nd S ha r pn es s withi n the Highl ight Z o ne.
Full S c r e e n 1 . F ul l S c r een: P lac e t he c ur s o r o n t he Hi ghli ght i c on( ) on the W i ndows tas k bar and r i ght c li c k y ou r m ous e onc e.
H i g hlight Of f 1 . Ca nc el s t he s e lec tion of a Hig hli ght Z one an d r e v er ts to t he or i ginal s c r een. A u to mati c d etect M an u al d etect E x i t Pr o gr a m A u to D e te c t P.
A u to mati c d etect M an u al d etect E x i t Pr o gr a m A u to D e te c t P i c tu r e Se tt i n g F ul l S c r ee n H i g h l i g h t O ff Oth er F eatu r es Ot he r Fe a t ur e s T he Highl ight Z o ne f unc tion r em em ber s t he v ar i abl es of t he s e lec ted ar eas in A ut om a t ic and M a nual De t ec t m odes , re s pec tiv el y .
C hec k Lis t Q & A Sel f- Test F eatur e Check Bef ore c alling f or s erv ic e, c hec k t he inf orm at ion in t his s ec t ion t o s ee if y ou c an rem edy any problem s y ours elf . I f y ou do need as s is t anc e, pleas e c all, t he phone num ber on the I nf orm at ion s ec t ion or c ont ac t y our deale r .
H av e t he s c reen c olors bec om e s t r a nge af t er running a program or due t o a c ras h bet w een applic at ions ? R eboot t he c om put er. H as t he v ideo c ard been s et properly ? Set t he v ideo c ard by ref erring t o t he v ideo c ard m anual.
2. Onc e t he H ighlight Z one has been s w it c hed of f , y ou c an' t s elec t any of t he ot her m enus w ithin t he H ight light Z one. 3. W hen t he H ighlight Z one f unc t ion is operat ed, t he s urrounding bright nes s of s c reen m ay bec om e dark .
Check List Q & A Self-Test Feature Check General Q & A | Highlight Zone III Q & A 1. General Q & A Question Answer How can I chan ge the frequency? Frequency can be changed by reconfiguring the video card. Note that video card support can vary, dep ending on the version of the driver used.
automatically activate. When selected, the Highligh t Zone function is not automatically activated. The function may not be activated automatica lly for some multimedia programs. In this case, use Manual Detect instead. See Manual Detect und er ( Highlight Zone II I ) Check the color settings and see if sRGB is selected.
Check Li s t Q & A Self -T es t F eat ure C hec k Sel f - Test F eatur e C hec k | W ar ni ng Mes s a ges | Env ir on men t | Us eful T i ps Yo u r mo n i to r p r o vi d es a sel f test featu r e th at al l o ws yo u to ch eck wh eth er yo u r mo n i to r i s f u nc t i on in g pr op e rl y .
z A m onit or rec reat es v is ual s ignals rec eiv ed f rom t he c om put er. T herefore, if t here is t rouble w it h t he c om put er or t he v ideo c ard, t his c an c aus e t he m onit or t o bec om e blank , hav e poor c oloring, nois e, Sy nc .
General Power S av er Preset T i mi n g Modes Gen er al M odel N am e Sy nc M as t er 797M B Pi ctu r e T u b e Typ e 17"(43c m ) D y naF lat (40. 6c m v iew able) D ef lec t ion angle 90 ° D o t P i tc h 0. 20m m (H oriz ont al) Sc reen t y pe Alum iniz ed t ri-c olor phos phor dot t rio w it h blac k mat rix .
General Power S av er Preset T i mi n g Modes Gen er al M odel N am e Sy nc M as t er 997M B Pi ctu r e T u b e Typ e 19"(48c m ) D y naF lat (45. 8c m v iew able) D ef lec t ion angle 90 ° D o t P i tc h 0. 20m m (H oriz ont al) Sc reen t y pe Alum iniz ed t ri-c olor phos phor dot t rio w it h blac k mat rix .
G e ner a l Pow erSav e r Preset T i mi n g Modes T his m onit or has a built -in pow er m anagem ent s y s t em c alled Pow erSav er. T his s y s t em s av es energy by s w it c hing y our m onit or int o a low -pow er m ode w hen it has not been us ed f or a c ert ain am ount of t im e.
G e ner a l Pow erSav e r Preset T i mi n g Modes T his m onit or has a built -in pow er m anagem ent s y s t em c alled Pow erSav er. T his s y s t em s av es energy by s w it c hing y our m onit or int o a low -pow er m ode w hen it has not been us ed f or a c ert ain am ount of t im e.
G e ner a l Power S av er P r e se t T i mi n g M odes I f t he s ignal t rans f erred f rom t he c om put er is t he s am e as t he f ollow ing Pres et T im ing M odes , t he s c reen w ill be adjus t ed aut om at ic ally . H ow ev er, if t he s ignal dif f ers , t he s c reen m ay go blank w hile t he pow er LED is on.
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1039, Budapes t , Lehel u. 15-17. T el: 36 1 453 1100 F ax : 36 1 453 1101 ht t p: / / w w w . s am s ung. hu/ ITA LY : Sam s ung Elec t ronic s I t alia S. p. a. Via C . D onat C at t in, 5 20063 C ernus c o s / N av iglio (M I ) Serv iz io C lient i: 199.
T H AI LA ND : H AI SAM SU N G SER VI C E C EN T ER M PA C OM PLEX BU I LD I N G, 1s t -2nd F loor 175 SOI SU EKSA VI D H AYA SAT H ON SOI 12 SI LOM R OAD , SI LOM , BAN GR AK BAN GKOK 10500 T EL : 0-2635-2567 F AX : 0 - 2635 - 2556 UKR AI NE : SAM SU N G ELEC T R ON I C S R EPR ESEN T AT I VE OF F I C E I N U KR AI N E 4 Gly boc hit s k a s t r.
Ser v ic e Te r ms Regulato r y Nat ur al Col o r Author i ty Dot P i t c h T he im age on a m onit or is c om pos ed of red, green and blue dot s . T he c los er t he dot s , t he higher t he res olut ion. T he dis t anc e bet ween t w o dot s of t he s am e c olor is c alled t he ' D ot Pit c h' .
Ser v ic e Te r m s R egu lat or y Nat ur al Col o r Author i ty R e gul a t ory F CC Info r mat i on | IC C o mpl i a nc e Noti c e | M P R II Co mp l i an c e | Europ ean N oti c e ( E ur ope on l y.
( pa ral l el bl a de s ) pl u g c a p. F or 24 0 V ol t app li c at io ns us e on ly UL Li s t ed D et ac ha ble p owe r s upp ly c o rd wi t h N EMA c o nf igu rat i o n 6 - 1 5P t y p e (t and em b l ade s ) pl u g c ap .
TC O '9 5 -E c ol ogica l re qui re ment s f or pe rs ona l c om put e rs ( TCO'95 a ppl ie d mode l onl y ) A B ge ne r a l r e qui re m e nt s A B 2 W r i t t e n E c o - doc um e nt a c o.
z T C O ' 95 re qu ir eme nt Pe rm it s t h e inc lu s ion o f l e ad s in c e no r epl ac eme nt has y et be en de v el o pe d. Ca d m i u m C admi um i s pre s ent in r e c ha rge abl e ba t t er ies an d in t he c o lou r g en era t i ng la y ers of c ert ai n c omp ut er d i sp l a ys.
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Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Samsung 797MB c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Samsung 797MB - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Samsung 797MB, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Samsung 797MB va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Samsung 797MB, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Samsung 797MB.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Samsung 797MB. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Samsung 797MB ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.