Manuel d'utilisation / d'entretien du produit 31 du fabricant Samsung
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truVision DVR 31 User Manual P/N 1072981 • REV A • ISS 06MAR12.
Copyright © 2012 UTC Fire & Security. All rights re served. Trademarks and patents Interlogix, the truVision DVR 31 and the truVision Brand and lo go are trademarks of UTC Fire & Secu rity. Other trade names used in this docume nt may be trademarks or registered trademarks of the manufactu rers or vendors of the respe ctive products.
truVision DVR 31 User Man ual i Content Chapter 1 Product Introduction 1 Product Overview 2 Chapter 2 Installation 3 Installation environment 4 Unpacking the DVR 31 and its accessories 4 HDD capacity .
ii truVision DVR 31 User Man ual Chapter 6 Advanced setup 51 Managing users 53 Configuring cameras 57 Configuring recording and schedule settings 61 Alarm settings 66 Network settings 69 Display setti.
truVision DVR 31 User Man ual 1 Chapter 1 Product Introduction Summary This chapter provides an overview of the DVR 31, including its features and functions.
Chapter 1: Product Introduction 2 truVision DVR 31 User Man ual Product Overview This is the truVision DVR 31 User Manual for models: • TVR-3108-1T • TVR-3108-2T • TVR-3116-2T • TVR-3116-4T • TVR-3116-6T The truVision DVR 31 is a network digi tal video recorder developed for digital surveillance.
truVision DVR 31 User Man ual 3 Chapter 2 Installation Summary This chapter provides information on how to install and connect peripherals to your device.
Chapter 2: Installation 4 truVision DVR 31 User Man ual Installation environment When installing your product, consider these factors: • Ventilation • Temperature • Moisture • Chassis load Ventilation: Do not block any ventilation openi ngs. Install in accordance with the manufacturer’s instructions.
Chapter 2: Installation truVision DVR 31 User Man ual 5 • USB mouse • Power cord • Rack mount kit (left and right brackets, screws) • Terminal blocks • truVision DVR 31 Quick Start Guide •.
Chapter 2: Installation 6 truVision DVR 31 User Man ual Back panel overview Figure 1 below shows the back panel contro ls and connectors on a typical truVision DVR 31. Figure 1: DVR 31 back panel 1. Video out 2. Video in (top row, loop out bottom row) 3.
Chapter 2: Installation truVision DVR 31 User Man ual 7 Connecting devices to the unit Use Figure 2 below as a visual guide to connect the various peripherals to the DVR 31. Figure 2: Back panel connection diag ram 1. Connect up to two CCTV monitors (main and spot) and/or Y/C (S-video) 2.
Chapter 2: Installation 8 truVision DVR 31 User Man ual Connecting required devices Before powering up the unit, cameras and a main monitor should be connected to the unit for basic operation. If needed, connect a spot monitor for displaying full screen video of all instal led cameras in sequence.
truVision DVR 31 User Man ual 9 Chapter 3 Operating instructions Summary This chapter describes the how to c ontrol and navigate through the DVR 31’s menus and options.
Chapter 3: Operating instructions 10 truVision DVR 31 User Man ual Control interfaces The DVR 31 has three control interfaces: • Built-in interface • Display interface • Web browser interface Built-in interface. The built-in interface is displayed on the monitor output.
Chapter 3: Operating instructions truVision DVR 31 User Man ual 11 You can use your preferred control met hod for any procedure, but in most cases we describe procedures using mouse terminology. Optional control methods are given only when they differ substantially from mouse control methods.
Chapter 3: Operating instructions 12 truVision DVR 31 User Man ual Item Name Description 4 USB ports Connect USB devices. 5 CD/DVD drive Insert media for archiving. 6 Archive button Begin archiving or displays the Archive screen. Press once to begin copying a video seg ment for export while in playback mode.
Chapter 3: Operating instructions truVision DVR 31 User Man ual 13 Mouse toolbar While in live, playback, or sequence mode, point to the date and time to display the mouse toolbar, as shown in Figure 4 below. Note: To move the mouse toolbar to a diff erent position, click and drag the date and time display.
Chapter 3: Operating instructions 14 truVision DVR 31 User Man ual Icon Description Video playback is on pause. Video playback has reach ed the end of a video segment. Indicates the amount of ava ilable hard disk space left. Indicates the hard disk is full.
Chapter 3: Operating instructions truVision DVR 31 User Man ual 15 Icon Name Function PTZ Launches PTZ mode. Play Plays back video instantly starting at one minute from the current date and time. Esc Hides the function commands. Using the IR remote control The IR remote control buttons are si milar to those on the DVR 31 front panel.
Chapter 3: Operating instructions 16 truVision DVR 31 User Man ual Table 6: IR remote control descriptions Item Name Description 1 Function buttons Change the DVR 31 oper at ing mode. For example, press PTZ to go into PTZ mode. See “Operating modes” on page 17 for more information.
Chapter 3: Operating instructions truVision DVR 31 User Man ual 17 Operating modes Table 7 below describes the various oper ating modes for the DVR 31. Table 7: DVR 31 operating modes Mode Description Live Displays live video from a specific came ra. Sequence Displays live video in a programmed seq uence of cameras.
Chapter 3: Operating instructions 18 truVision DVR 31 User Man ual Figure 6: Main menu Main menu commands Table 8 below describes the commands av ailable for each menu items.
Chapter 3: Operating instructions truVision DVR 31 User Man ual 19 Command Description System Configures system settings including sy stem date and time, audio output, device name, RS-485 settings, RS-232 settings, firmware upgrade, hard drive settings, system log, and shutdown.
Chapter 3: Operating instructions 20 truVision DVR 31 User Man ual Figure 7: Cameras menu Table 9: Field entry types Type Description List box Provides more than two values for the option. Only one of them can be selected. Click the scroll arrows at the right-hand side of the box to scroll through the possi ble values.
Chapter 3: Operating instructions truVision DVR 31 User Man ual 21 box field. You can use the front panel, IR remote control, or USB mouse to enter characters with the virtual keyboard. Figure 8: Virtual keyboard To enter characters in an edit box: 1.
Chapter 3: Operating instructions 22 truVision DVR 31 User Man ual.
truVision DVR 31 User Man ual 23 Chapter 4 Basic operation Summary This chapter describes the basic operation of the DVR 31 such as how to turn on the unit, log on, control a PTZ camera, play back video, and archive recorded video files.
Chapter 4: Basic operation 24 truVision DVR 31 User Man ual Turning on the DVR 31 Before turning the DVR 31 power on, c onnect at least one monitor to the main video out or the VGA interf ace. Otherwise, y ou will not be able to see the user interface and operate the device.
Chapter 4: Basic operation truVision DVR 31 User Man ual 25 Note: To move the camera title to a differ ent position, left-click the mouse on the date/time , and then select a new posit ion while in live mode. Right-click mouse menu Right-click with the mouse to disp lay the right-click mouse menu.
Chapter 4: Basic operation 26 truVision DVR 31 User Man ual Viewing in multiscreen Use the Display button on the front panel to cycle through different display formats.
Chapter 4: Basic operation truVision DVR 31 User Man ual 27 panel or remote control) to initiate sequence mode on the spot monitor. Alternatively, click the M onitor button on the mouse tool bar to toggle to the spot monitor function, and then click the Sequence button to begin sequence, as shown in Figure 12 below.
Chapter 4: Basic operation 28 truVision DVR 31 User Man ual Logging off There are two ways to log off. You can: • Log off manually by pressing Esc while in live mode — or — • Automatically log.
Chapter 4: Basic operation truVision DVR 31 User Man ual 29 Figure 13: PTZ control interface PTZ control buttons When you enter PTZ mode, t he PTZ control interface di splays. In PTZ mode, the numeric buttons control additional PTZ functions. Table 10 below lists the front panel keys and their PTZ control functions.
Chapter 4: Basic operation 30 truVision DVR 31 User Man ual Calling up a preset PTZ point To call up a preset PTZ point: 1. Click on a camera in the mouse toolbar or use the numeric buttons to select a camera. 2. Click the PTZ icon in the mouse toolbar or press the PTZ button to display the PTZ control as shown in the figure below.
Chapter 4: Basic operation truVision DVR 31 User Man ual 31 Instant playback. Play back instantly, starting fr om the last recorded minute in live mode.
Chapter 4: Basic operation 32 truVision DVR 31 User Man ual To search for recorded video by date and time: 1. Click Search to display the Search screen. 2. Enter a start date and time in the Go To field. 3. Click Play Data. Recorded video will begin to play back starting from the specified date and time.
Chapter 4: Basic operation truVision DVR 31 User Man ual 33 The timeline displays a 24-hour period fo r the specified dat e. Yellow areas indicate normal recorded video. Red areas indicate events that occurred that day. You can click anywhere in the time line to specify a start time for the video you want to play back.
Chapter 4: Basic operation 34 truVision DVR 31 User Man ual To search for recorded video by POS text: 1. Click Search to display the Search screen. 2. Click POS Data Search. The POS Data Search screen displays as shown in the figure below. 3. Specify your search criteria.
Chapter 4: Basic operation truVision DVR 31 User Man ual 35 Playback controls When viewing recorded video, several options are available to control playback. You can control playback using the front panel, the mouse toolbar (as shown in Figure 15 below), or the remote control.
Chapter 4: Basic operation 36 truVision DVR 31 User Man ual When video is paused, use the left or right button to jump back to the previous frame or forward to the next frame. Exiting playback mode To exit playback mode, press Live or c lick the Live button on the mouse toolbar.
Chapter 4: Basic operation truVision DVR 31 User Man ual 37 Using Quick Archive in live mode To archive recorded video using Qu ick Archive while in live mode: 1. Insert the backup device. If using a USB memory drive, insert t he device into the USB port on the front panel.
Chapter 4: Basic operation 38 truVision DVR 31 User Man ual If using a USB memory drive, insert t he device into the USB port on the front panel. If using a digital video disc (DVD), in sert the disc into the DVD drive. If both media are found in the DVR 31, the USB device takes precedence over the DVD.
Chapter 4: Basic operation truVision DVR 31 User Man ual 39 The DVR identifies a video clip when the clip reaches 20 MB in size. If you select the original file format and spec ify a time range with both the start and end times falling in the middle of two video files, both video files are archived.
Chapter 4: Basic operation 40 truVision DVR 31 User Man ual Figure 17: DVR player To view archived video using the DVR player: 1. Launch the DVR player. 2. Click Play to display the Data List dialog box. The Data List dialog box displays a list of all archived video.
Chapter 4: Basic operation truVision DVR 31 User Man ual 41 Turning off the DVR 31 To avoiding potentially damaging the DVR 31, use the proper method to turn off the unit. To turn off or restart the unit: 1. Display the main menu. 2. Select System to display the System screen.
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truVision DVR 31 User Man ual 43 Chapter 5 Using the Web browser Summary This chapter describes how you can use the Web browser interface to configure the device, search and play back reco rded video, and control a PTZ camera.
Chapter 5: Using the Web browser 44 truVision DVR 31 User Man ual Overview The DVR 31 Web browser lets you view, record, and play back videos as well as manage all aspects of the DVR 31 from any PC with Internet access. The browser’s easy-to-use controls give y ou quick access to all DVR 31 functions.
Chapter 5: Using the Web browser truVision DVR 31 User Man ual 45 Item Name Description 3 Bandwidth control switch (Dual Streaming) Toggle between Bandwidth settings and Live Dual Streaming. By default the Bandwidth settings are enabled. Bandwidth setting s refer to the number of video frames sent across the network.
Chapter 5: Using the Web browser 46 truVision DVR 31 User Man ual • Run the Browser interface and the DVR player application as an administrator in your workstation • Add the DVR’s IP address to your browser’s list of trusted sites To add the DVR’s IP address to Internet Explorer’s list of trusted sites: 1.
Chapter 5: Using the Web browser truVision DVR 31 User Man ual 47 • Network settings including bandwidth throttle, e-mail, DDNS, and UPnP setup • System settings including system dat e and time, audio, unit name, RS-485, RS-232, language, and hard drive setup The configuration screen also lets you view the unit’s information.
Chapter 5: Using the Web browser 48 truVision DVR 31 User Man ual Figure 19: Bandwidth control s witch Bandwidth throttle management The Bandwidth Throttle Management func tion lets you throttle the amount of network data sent from the DV R to a client.
Chapter 5: Using the Web browser truVision DVR 31 User Man ual 49 Figure 20: PTZ camera in Web bro wser Exporting Video Clips This section explains how to export vi deo using Internet Explorer. The videos export as a .drv file type and the DVR Pl ayer must be used to view them.
Chapter 5: Using the Web browser 50 truVision DVR 31 User Man ual 3. Name the file, select the camera(s), and set the start and stop times. Take note of the file path. 4. Export the file, you should see a pr ogress window that cl oses when the export is complete.
truVision DVR 31 User Man ual 51 Chapter 6 Advanced setup Summary This chapter covers the advanced setup of your DVR 31. Advanced setup lets you define your users and access privileges , specify display options, and network configuration. Only users with appropr iate access privileges can define and modify advanced configurations.
Chapter 6: Advanced setup 52 truVision DVR 31 User Man ual Advanced IP settings 71 E-mail settings 71 DDNS settings 72 UPnP 73 Display settings 73 Display format 74 Camera title display 74 Unit name d.
Chapter 6: Advanced setup truVision DVR 31 User Man ual 53 Managing users The DVR 31 is shipped with one predefi ned user for the system administrator and seven predefined standard us ers. The default system administrator logon uses admin as the account name with a default password of 1234.
Chapter 6: Advanced setup 54 truVision DVR 31 User Man ual screen (shown in Figure 22 below). All seven standard users can be customized for the DVR 31. Figure 22: User screen To customize a user: 1. Select Users on the main m enu to display the Users screen.
Chapter 6: Advanced setup truVision DVR 31 User Man ual 55 7. Enter a new password for the account. Note: You can only enter numerals for passwords. 8. Click OK to return to the User screen. 9. Select an access privilege for the user in t he Privilege box.
Chapter 6: Advanced setup 56 truVision DVR 31 User Man ual Privilege Description MAIN MENU Display the main menu CAMERA Configure camera settings RECORDING Configure recording settings EVENT Configure.
Chapter 6: Advanced setup truVision DVR 31 User Man ual 57 Configuring cameras This section describes how to configur e your cameras using the Cameras screen (shown in Figure 24 below).
Chapter 6: Advanced setup 58 truVision DVR 31 User Man ual Motion detection alarm A motion detection alarm is an alarm that is triggered when a camera detects motion. The DVR 31 can be configured to display an on-screen alert icon and sound an alarm tone.
Chapter 6: Advanced setup truVision DVR 31 User Man ual 59 Sensitivity level refers to the degree of pixel change in the specified area before a motion detection alarm triggers.
Chapter 6: Advanced setup 60 truVision DVR 31 User Man ual Figure 25: Adjust Video screen To adjust video image: 1. Click Cameras on the main menu to display the Cameras screen. 2. Click the Adjust Video Setup button to display the Adjust Video screen.
Chapter 6: Advanced setup truVision DVR 31 User Man ual 61 Audio Off Select Yes to disable a ca meras audio recording or No to enable the audio. The default setting is No (Audio enabled). Assigning a camera name Each camera can be assigned a unique camera name.
Chapter 6: Advanced setup 62 truVision DVR 31 User Man ual Figure 26: Schedule screen Defining a recording schedule The Scheduling screen (shown in Figure 27 on page 63) lets you define the elements of a schedule, such as the daytime, nighttime, and weekend ranges.
Chapter 6: Advanced setup truVision DVR 31 User Man ual 63 Figure 27: Scheduling screen To define schedule ranges: 1. Click Schedule on the main menu to display the Schedule screen. 2. Click Scheduling Setup to display the Scheduling screen. 3. Select the daytime range using t he Daytime Begin and Daytime End boxes.
Chapter 6: Advanced setup 64 truVision DVR 31 User Man ual 3. Select a resolution in the Resolution box. 4. Select a format in the Format box. The resulting recording frame rate is automatically populated based on what you selected in the Resolution and Fo rmat box in the Total Rec FPS box.
Chapter 6: Advanced setup truVision DVR 31 User Man ual 65 Figure 28: Rec Wizard screen To use the Rec Wizard screen: 1. Click Schedule on the main menu to display the Schedule screen. 2. Select Rec Wizard in the Quality/FPS box. The Rec Wizard command becomes available.
Chapter 6: Advanced setup 66 truVision DVR 31 User Man ual Figure 29: Expert Mode scree n To use the Expert Modes screen: 1. Click Schedule on the main menu to display the Schedule screen. 2. Select Expert Mode in the Qua lity/FPS box. The Expert Mode command becomes available.
Chapter 6: Advanced setup truVision DVR 31 User Man ual 67 • Remote alert • Alarm buzzer • Alarm input and output • Prealarm and post-alarm seconds Figure 30: Alarms screen Configuring remote alert The DVR 31 can send alarm notifications to a remote PC using compatible monitoring software.
Chapter 6: Advanced setup 68 truVision DVR 31 User Man ual 4. Select On in the Alert Notification box to enable alert notifi cation to the remote PC. 5. Enter the PC’s IP address in the Alert IP edit box. 6. Enter the PC’s port in the Alert Port box.
Chapter 6: Advanced setup truVision DVR 31 User Man ual 69 Network settings Accessing the DVR 31 remotely through a network requires that you define certain network settings.
Chapter 6: Advanced setup 70 truVision DVR 31 User Man ual Figure 32: Ethernet Setting screen To define Ethernet settings: 1. Click Network on the main menu to display the Network screen. 2. Click Ethernet Setting Setup to display the Ethernet Setting screen.
Chapter 6: Advanced setup truVision DVR 31 User Man ual 71 Advanced IP settings Use the IP Advanced screen to define the connection port and bandwidth throttle used for the Web browser. Bandwidth th rottle lets you throttle the amount of network data from the DVR to a client.
Chapter 6: Advanced setup 72 truVision DVR 31 User Man ual 3. Enter the e-mail address to whom the not ification is sent in the Email Address edit box. 4. Enter the e-mail server of the e-mail account from whom the notification is sent in the Email Server edit box.
Chapter 6: Advanced setup truVision DVR 31 User Man ual 73 UPnP If enabled, the UPnP function (Universal Plug and Play) lets a PC connect to the DVR 31 using the same local area network. To enable this function, select On in the UPnP box in the Network screen.
Chapter 6: Advanced setup 74 truVision DVR 31 User Man ual Display format Select a display format in the Display Type box. The display format determines how the date and time are displayed on-screen. You can select a format of one row or two rows. Camera title display Select Yes in the Camera Title box to di splay the camera title (name) on-screen.
Chapter 6: Advanced setup truVision DVR 31 User Man ual 75 The Main Sequence Order screen displa ys the sequence positions and a row listing all cameras as shown in the figur e below. By default, the system orders the cameras by camera number. Click Back to clear the last sequence position.
Chapter 6: Advanced setup 76 truVision DVR 31 User Man ual.
truVision DVR 31 User Man ual 77 Chapter 7 System settings Summary This chapter covers how to configure the system settings of your DVR 31. System settings lets you define the system date and time, unit name, RS-485 and RS-232 settings, upgrade, and hard drive settings.
Chapter 7: System settings 78 truVision DVR 31 User Man ual Overview Use the System screen (shown in Figure 35 below) to configure the following system settings: • System date and time • Audio out.
Chapter 7: System settings truVision DVR 31 User Man ual 79 System date and time Configure the DVR 31 system date and ti me in the Date/Time screen. This screen also lets you enable Daylight Sa ving Time (DST) and format the date and time displayed on-screen.
Chapter 7: System settings 80 truVision DVR 31 User Man ual Figure 36: Daylight Saving Time screen Audio and remote Use the Audio and Remote screen to define the audio output settings and specify the remote ID for the device. To a ccess the Audio and Remote screen, click Audio and Remote Setup on the System screen.
Chapter 7: System settings truVision DVR 31 User Man ual 81 RS-232 settings Use the Device Setting screen to define se ttings for the serial port. This port is used to connect point-of-sale (POS) devic es to the DVR 31. To access the RS- 232 Setting screen, click RS-232 Setting on the System screen.
Chapter 7: System settings 82 truVision DVR 31 User Man ual Drive details and status Click the Setup button on the Disk Drives menu to open the Setup Screen.
Chapter 7: System settings truVision DVR 31 User Man ual 83 Table 14 below describes the codes used in the system’s system log. Table 14: System log code descripti ons Code Value Description Shutdow.
Chapter 7: System settings 84 truVision DVR 31 User Man ual Code Value Description WkdStime Change weekend schedul e start time WkdEtime Change weekend sch edule end time RecMode Change record mode Pr.
Chapter 7: System settings truVision DVR 31 User Man ual 85 Upgrading the firmware To upgrade the firmware using the built-in interface: 1. Display the System screen. 2. Click Upgrade to display the Upgrade screen as shown in the figure below. 3. Upgrade the unit’s firmware.
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truVision DVR 31 User Man ual 87 Appendix A Specifications and Troubleshooting Summary This appendix provides specifications and troubleshooting information for the DVR 31.
Appendix A: Specificat ions and Troubleshooting 88 truVision DVR 31 User Man ual Product specifications Model DVR 31 Video compression H.264 Playback resolution D1/2CIF/CIF Video input 16 channels, BNC (1.0 Vp-p on 75 Ω ) Main monitor 1 channel, BNC (1.
Appendix A: Specificat ions and Troubleshooting truVision DVR 31 User Man ual 89 HDMI Compatibility List* Manufacturer Model BenQ ET-0019-N BenQ ET0036-B BenQ VH374 BenQ SH3741 BenQ VH3243 Chimei TL-2.
Appendix A: Specificat ions and Troubleshooting 90 truVision DVR 31 User Man ual Battery removal The DVR 31 unit contains one 3 V Lithium battery. This battery can only be removed by a recycling or service techni cian. The remote control comes with two AAA alkaline batteries.
truVision DVR 31 User Man ual 91 Appendix B Factory defaults Summary This appendix provides the DVR 31’S factory defaults. Content Menu defaults 92 Network defaults 92.
Appendix B: Factory defaults 92 truVision DVR 31 User Man ual Menu defaults Function Setting Date format M/D/Y Time format 12 HR Normal record speed 30 frames per second (NT SC), 25 frames per seco nd.
truVision DVR 31 User Manual 93 Appendix C Warranty and support Summary This appendix provides information on warranty and support for the DVR 31. Content Warranty information 94 Contacting support 94.
Appendix C: Warranty and support 94 truVision DVR 31 User Man ual Warranty information The warranty period for the DVR 31 is thr ee years from the da te of delivery. Contacting support Contact technical support if you encounter any difficulties during this installation.
truVision DVR 31 User Manual 95 Appendix D KTD-405 keyboard mapping Summary This appendix provides information on how to operate the DVR 31 using the KTD-405 keyboard.
Appendix D: KTD-405 keyboard mapping 96 truVision DVR 31 User Man ual DVR 31 to KTD-405 keyboard mapping DVR 31 KTD-405 Up Joystick up or hold Esc, and then press the Up Arro w Down Joystick down or h.
truVision DVR 31 User Man ual 97 Index A alarms camera alarm settings, 68 configuring remote alert, 67 enabling the alarm buzzer, 68 prealarm seconds, 68 archiving recorded files, 36 Archive screen, 3.
Index 98 truVision DVR 31 User Man ual using Calendar Mod e, 32 product overview, 2 PTZ mode, 28 PTZ control buttons, 29 R recording configuring recording com pression, 63 defining recording quality, .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Samsung 31 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Samsung 31 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Samsung 31, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Samsung 31 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Samsung 31, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Samsung 31.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Samsung 31. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Samsung 31 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
