Manuel d'utilisation / d'entretien du produit 5010 Series du fabricant Acer
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Extensa 5410/5010 Series User's Guide.
Changes may be made peri odically to the infor mation in this publication without obligation to notify any person o f such revisions o r change s. Su ch chan ges will b e incorp orated in new editions of this manual or supplementary documents and publ ications.
Information for your safety and comfort vii Safety instructions vii Additional safety information x Operating environment x Medical devices x Vehicles xi Potentially explosive environments xi Emergenc.
Ejecting the optical (CD or DVD) drive tray 36 Using a computer security lock 36 Audio 37 Adjusting the volume 37 Using the system utilities 38 Acer GridVista (dual-disp lay compatible) 38 Launch Mana.
Starting Acer Arcade Deluxe 61 VideoMag ician 61 DV Wizard 61 DVDivine 61 Taking your notebook PC with you 62 Disconnecting from the desktop 62 Moving around 62 Preparing the computer 62 What to bring.
Burn backup disc 78 Restore and recovery 78 Troubleshooting 79 Troubleshooting ti ps 79 Error messages 79 Regulations and safety notices 80 FCC notice 80 Modem notices 81 Laser compliance statement 84.
vii Information for your safety and comfort Safety instructions Read these instructions carefully. Keep this document for future reference. Follow all warnings and instruct ions marked on the product. Turning the product off before cleaning Unplug this product from the wall outlet before cleaning.
viii Warnings • Do not use t his product near water. • Do not place this prod uct on an unstable cart, stand or tab le. If the product falls, it could be seriously damaged. • Slots and openings are provid ed fo r ventilation to ensure reliable operation of the product a nd to protect i t from overhe ating.
ix Note: The grounding pin also provides good protection from unexpected noise prod uced by other nearb y electrical devices th at may interfere with the performance of this product.
x Telephone line safety • Disconnect all telephone lines from the equipment when not in use and/or before servici ng. • To avoid the remote risk of electric shock fro m lightning, do not co nnect the telephone line to this equipm ent during lightning or thunderstorms.
xi Pacemakers. Pacemaker manufacturers recommend that a minimum separation of 15.3 centimeters (6 inches) be maintained between wireless devices and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by and recommendations of Wireless Technolo gy Research.
xii Emergency calls Warning: You cannot make emergency calls through this devic e. To make an emergency call you shall dial o ut through your mobile ph one or other telephone call system. Disposal instructions Do not throw this electronic device into the trash when discarding.
xiii ENERGY STAR is a government program (public/private partnership) that gives people the power to prote ct the envi ronment in a cost effective way and without sacrificing quality or product feature s.
xiv Finding your comfort zone Find your comfort zo ne by adjusting the viewin g angle of the moni tor, using a footrest, or raising your sitting height to achieve maximu m comfort.
xv Developing good work habits Develop the following work habits to make you r computer use more relaxin g and productive: • Take short breaks regularly and often. • Perform some stretching exercises. • Breathe fresh air as often as possible. • Exercise regularly and maintain a healthy bod y.
xvi First things first We would like to thank you for mak ing an Acer notebook your choice for meeting your mobile computing needs. Your guides To help you use your Acer notebook, we h ave designed a .
xvii To turn the power off, do any of th e followin g: • Use the Windows shutdown command Click on Sta rt then click on Shut Down . • Use the power button You can also shut down the comp uter by closing the display cover, or by pressing the sleep hotkey <Fn> + <F4> .
xviii Taking care of yo ur battery pack Here are some ways to take care of your battery pack: • Use only batteries of the same kind as replacements. Turn the power off before removing or replacing batteries. • Do not tamper with batteries. Keep them away from children.
1 Empowering Technology Acer Empowering Technology The Empowering Technology toolbar m akes it easy for you to access frequently used functions and manag e your new Acer system.
2 Empowe ring Tech nology Acer eNet Manageme nt Acer eNet Management helps you quickl y connect to both wired and wireless networks in a variety of locations. To access this utility, select "Acer e Net Management" from the Empowering Technology toolbar or run the pr ogram from the Acer Empowering Techn ology program group in S tart menu.
3 Empowering Technology Security and safety concerns mean th at Acer eNet Management does not store username and password in formation..
4 Empowe ring Tech nology Acer ePower Manage ment Acer ePower Management features a straightforward user interface for configuring your po wer management options.
5 Empowering Technology 3 Click "Apply" to save your new settings. To delete a power pl an: You cannot delete the power plan you are cu rrently using. If you want to delete the active power plan, switch to another one first. 1 Select the power plan you wish to delete from the drop-down list.
6 Empowe ring Tech nology Acer ePresentati on Management Acer ePresentation Management lets you proj ect your computer's display to an external display device or projector using the h otkey: <Fn> + <F5> .
7 Empowering Technology Acer eDataSecurity Management Acer eDataSecurity Management is an encryption utility that protects your files from being accessed by unau thorized persons.
8 Empowe ring Tech nology Acer eLock Management Acer eLock Management is simple yet effective utility that allows you to lo ck removable s torage, optic al and flop py driv e devices to ensure that data can't be stolen while your system is unattended.
9 Empowering Technology.
10 Empowe ring Tech nology Acer eRecovery Management Acer eRecovery Management is a versatile backup utility. It allows you to create full or incremental backups, burn the fa ctory default image to optical disc, and restore from previously created backups or reinstall applications an d drivers.
11 Empowering Technology For more information, please refer to "Acer eReco very Manageme nt" on page 77 in the AcerSystem User's Guide .
12 Empowe ring Tech nology Acer eSettings Management Acer eSettings Management allows you to inspec t hardware specifications, set BIOS passwords and modify boot option s. Acer eSettings Management also: • Provides a simple graphical user interface for navigation.
13 Empowering Technology Windows Mobility Center The Windows Mobility Center collects key m obile-related system settings in one easy-to-find place, so you can qu ickly configure your Acer system to fit the situation as you change locations, networks or activities.
14 Empowe ring Tech nology.
15 English Your Acer notebook tour After setting up your computer as illustrated in the Just for Starters... po ster, let us show you around yo ur new Acer notebook. Front view # Item Description 1 Built-in camera 310,000 pixel web camera for video communication (for selected models).
16 English 3 Keyboard For entering da ta into your comput er. 4 Touchpad Touch-sensitive pointing device which functions like a computer mouse. 5 Click buttons (left, center and r ight) The left and right buttons function like the left and right mouse buttons; the center button serves as a 4- way scroll button.
17 English Closed front view # Icon Item Description 1 Speakers Left and right speakers deliver stereo audio output. 2B l u e t o o t h communication button/indicator Enables/disables the Blueto oth function. Indicates the status of Bluetooth communication (for selected mo dels).
18 English Left view # Icon Item Description 1 Kensington lock slot Connects to a Ke nsington-co mpatible computer security lock. 2 Ventilation slots Enable the computer to stay cool, even after prolonged use. 3 USB 2.0 port Connect to USB 2.0 devices (e.
19 English Right view # Item Description 1 Optical drive Internal optical drive; accepts CDs or DVDs. 2 Optical disk access indicator Lights up when the optical drive is active. 3 Optical drive eject button Ejects the optical disk from the drive. 4 Emergency eject hole Ejects the optical drive tray when the compu ter is turned off.
20 English Rear view # Icon Item Description 1 Modem (RJ-11) p ort Connects to a phone line. 2 Two USB 2.0 po rts Connect to USB 2.0 devi ces (e.g., USB mouse, USB camera). 3 RF-in jack Accepts input signals from analog/ digital TV-tuner devices (for selected mode ls).
21 English Base view # Item Description 1 Hard disk bay Houses the computer 's hard disk (secured with screws). 2 Memory compartment Houses th e computer's main memory. 3 Ventil ation slots a nd cooling fan Enable the computer to stay cool, even after prolonged use.
22 English Specifications Operating system • Windows Vista ™ Home Basic • Windows Vista ™ Home Prem ium Platform • AMD Tur ion ™ 64 X2 dual-core TL-50/TL-52/TL-56/TL- 60/TL-62 processor or.
23 English Storage subsystem • 40/60/80/100/120 GB or higher ATA/100 hard disk drive • Optical drive opti ons: • DVD-Super Multi double-layer driv e • DVD/CD-RW com bo drive • 5-in-1 card re.
24 English Special keys and controls • 88-/89-key keyboard, with inverted "T" cursor layout; 2.5 mm (minimum ) key travel, international lan guage support • Touchpad with 4-way scroll bu.
25 English • DVI-D port (for selected models) • IEEE 1394 port (for selected models) • Consumer infrared (CIR) po rt (for selected models) • Fast infrared (FIR) port (for selected models) • .
26 English Note: The specifications listed above are for reference on ly. The exact config uration of you r PC depend s on the model p urchased. Options and accessories • Acer Bluetooth ® VoIP p ho.
27 English Indicators The computer has serveral easy-to-read status indicators. The front panel indicators are visible even when the co mputer cover is closed up. 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light sho ws green when in AC mode.
28 English Easy-launch buttons Located above the keyboard are fou r buttons. These buttons are called easy-launch buttons. They are: mail, Web browser, Emp owering Key < > and one user-programmable button. Press < > to run the Acer Empowering Technolo gy.
29 English Touchpad The built-in touchpad is a poin ting device that senses movement on its surface. This means the cursor respon ds as you move your finger across the surface of the touchpad. The central location on the palmrest provides optimum co mfort and support.
30 English Note: When using the touchpad, keep it — and your fingers — dry and clean. The touchpad is sensitive to finger movement; hence, the lighter the touch, the better the response. Tapping harder w ill not increase the touchpad's responsiveness.
31 English Using the keyboard The keyboard has full-sized keys and a n embedded numeric keypad, separate cursor, lock, Windows, functi on and special keys. Lock keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off.
32 English Windows keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pr essed alone, th is key has the s ame effect as clicking on the Windows Start button; it launche s the Start menu.
33 English Hotkeys The computer employs hotkeys or key combinations to access m ost of the computer's controls like screen b rightness, volume output an d the BIOS utility. To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey combinatio n.
34 English <Fn> + <F7> Tou chpad toggle Turns the internal touchpad o n and off. <Fn> + <F8> Sp eaker toggle Turns the speakers on and off. <Fn> + < ↑ > Volume up Increases the sound volume . <Fn> + < ↓ > Volume down Decreases the sound volume.
35 English Special keys You can locate the Euro symbol and th e US dollar sign at the upper-center and/or bottom-right of yo ur keyboard. The Euro symbol 1 Open a text editor or word processor.
36 English Ejecting the optical (CD or DVD) drive tray Press the drive eject button to eject the optical drive tray when the computer is on. Insert a clip to the emergency eject hole to eject the optical drive tray when the computer is off.
37 English Audio The computer comes with 32-bi t Intel High-Definition audio, an d built-in stereo speakers. Adjusting the volume Adjusting the volume on the computer is as easy as pressing some buttons. See "Hotkeys" on page 33 for more information on adjusting the speaker volume.
38 English Using the system utilities Acer GridVista (dual- display compatible) Note: This feature is only available on certain models. To enable the dual display feature of you r notebook, first ensu.
39 English 1 Run Acer GridVista and select your preferred screen configuration for each display from the taskbar. 2 Drag and drop each win dow into the approp riate grid.
40 English Norton Internet Security Norton Internet Security is an anti-virus utility th at can protect against viruses, keeping your data safe and secure. How do I check for viruses? 1 Double-click the Norton Internet Security icon on the Windows desktop .
41 English Frequently asked questions The following is a list of possible situations that may arise during the use of your computer. Easy solutions are provided for each o ne. I turned on the power, but the computer does not start or boot up. Look at the power indicator: • If it is not lit, no power is being supplied to the computer.
42 English No audio is heard from the computer. Check the following: • The volume may be muted. In Windo ws, look at the volume control (speaker) icon on the taskbar. If it is crossed-out, click on the icon and deselect the Mute all option. • The volume level may be too lo w.
43 English • Make sure that the printer is connected to a power ou tlet and that it is turned on. • Make sure that the printer cable is connected secu rely to the computer's parallel port or a USB port a nd the corresponding port on the printer.
44 English To start the recovery process: 1 Restart the system. 2 While the Acer logo is sho wing, press <Alt> + <F10> at the same time to enter the recovery process. 3 Refer to the onscreen instruct ions to perform system recovery. Important! This feature o ccupies 10 GB in a hidden partition on your hard disk.
45 English English Battery pack The computer uses a batt ery pack th at gives you long use between charges. Battery pack characteristics The battery pack has the following characteristics: • Employs current battery technology standards. • Delivers a battery-low warning.
46 English Follow these steps ag ain until the ba ttery has been charge d and discharged three times. Use this conditioning process fo r all new batteries, or if a b attery hasn't been used for a long time. If the computer is to be stored for more than two weeks, you are advised to remove the battery pack from the unit.
47 English English To remove a battery pack: 1 Slide the battery release latch to release the battery. 2 Pull the battery from the battery bay. Charging the battery To charge the battery, first make sure that it is correctly installed in the battery bay.
48 English Battery-lo w warning When using batter y power pay attention to the Win dows power meter. Warning: Connect the AC adapte r as soon as possible after the battery-low warning app ears. Data will be lost if the battery to become fully depleted and the computer sh uts down.
49 English Acer Arcade (for selected models) Acer Arcade is an integrated player for music, photos, DVD m ovies and videos. It can be operated using yo ur pointing device or remote con trol. To watch or listen, click or select a content b utton (e.g., Music, Video, etc.
50 English Finding and playing content Clicking a button o n the Arcade home page op ens the corresponding feature's home page. The c ontent pages have button s on the left and a c ontent browsing area on the right.
51 English In Audio Settings : Use "Speaker Environment" to choose be tween "H eadphones," "SPDIF," "2" or more speakers depending on yo ur audio equipment.
52 English Virtual keyboard Whenever you are required to enter search information, or name a file, DVD or folder, you can use the onsc reen virtual keyboard.
53 English Cinema If your computer came with a DVD driv e, you can play mov ies from DVDs and video CDs ( VCDs) with the C inema func tion of Acer A rcade. Thi s player ha s the features and controls of a typical DVD player. When you insert a disk into the DV D drive, the movie begins playing automatically.
54 English Album Acer Arcade lets you view digital photos individually or as a slide sho w, from any available drive on your comput er. Click the Album button on the Arcade Home page to show the Albu m main page. The content area on the right shows both indi vidual pictures and folders.
55 English To add background music to a slide sho w, click on the "Slide Show Music" option. The Slide Sho w Music page will ask you to choose music from your personal music library. Click Load Default Settings to return your settings to their default values.
56 English Note: For more details on editing vid eo and all the associated features, please refer to the Acer Arcade help m enu. Music For convenient access to your music collectio n, click Music on the Arcade homepage to open the M usic homepage. Select the folder, CD or category that con tains the music you want to listen to.
57 English It is also possible to burn combo CD/DVDs with m usic, photos, and film all in one. The possibilities are endless! For specific details about each of these optio ns, click the Help button to open the Arcade help menu.
58 English Acer Arcade Deluxe (for selected models) Note: Acer Arcade Deluxe is available for systems with Windows Media Center. Acer Arcade Deluxe extends the capab ilities of your Windows Media Cent.
59 English Remote control The table below explains the functions of the remote control bundled with your Acer system (if included)..
60 English Remote control functions * TeleText regions only. ** Insert the CIR receiver into an ava ilable USB port on your PC b efore use. *** Remote control functions may b e enabled or disabled to suit the system's configur ation.
61 English Starting Acer Arcade Deluxe You can run the Acer Arcade Deluxe u tilities directly from Windows Media Center. To do this, scroll up/dow n from the Main page to view the Ace r Arcade Deluxe utilities list and left/right to selec t a utility.
62 English Taking your notebook PC with you This section gives you tips and hin ts to consider when moving around or traveling with your comp uter. Disconnecting from the desktop Follow these steps to disconnect your computer from external accessories : 1 Save any open files.
63 English Note: If the Sleep indicator is of f, the computer has entered Hibernation mode and is turned o f f. If the power indicator is off but the Sleep indicator is on, the compu ter has entered Sleep mode. In both cases, press and release the power button to turn the computer back on.
64 English Special considerations Follow these guidelines to protect yo ur computer while traveling to and from work: • Minimize the effects of temperature changes by keeping th e computer with you.
65 English Special considerations In addition to the guidelines for taking the co mputer home, follow these guidelines to protect your comp uter while traveling: • Always take the computer as carry-on luggage. • If possible, have the computer inspected by hand.
66 English Securing your computer Your computer is a valuable investment that you need to take care of. Learn how to protect and take care of your compu ter.
67 English Entering passwords When a password is set, a password prompt appears in the ce nter of the display screen. • When the Supervisor Password is set, a prompt appears when yo u press < F2 > to enter the BIOS utility at boot-up. • Type the Supervisor Password an d press < Enter > to access the BIOS utility.
68 English Expanding through options Your notebo ok PC offers you a complete mo bile computi ng experien ce. Connectivity options Ports allow you to connect peripheral de vices to your computer as you would with a desktop PC. For instru ctions on how to connect different external devices to the computer, read the following section.
69 English Built-in network feature The built-in network feature allows you to connect you r computer to an Ethernet-based network. To use the network feature, connect an Ethernet cab le from the Ethernet (RJ-45) port on the chassis of the comp uter to a network jack or hub o n your network.
70 English Universal Serial Bus (USB) The USB 2.0 port is a high-speed serial bus which allo ws you to connect USB peripherals without taking up precious system resources. IEEE 1394 port The computer's IEEE 1394 port allows you to connect to an IEEE 1394- compatible device like a video camera or digital camera.
71 English PC Card slot The Type II PC Card slot of the comp uter accepts PC Cards that enhance the usability and expandability of the com puter. These cards should have a PC Card logo on the m. PC Cards (formerly PCMCIA) are add-on cards for portable computers, giving you expansion possibilities long afford ed by desktop PCs.
72 English ExpressCard The ExpressCard is the newest version of th e PC Card. It is a smaller and faster interface that further enhances the usability and exp andability of your computer. ExpressCards support a vast number of expansion options, including flash memory card adapters, TV-tuners, Bluetooth co nnectivity and IEEE 1394B adapters.
73 English Installing memory Follow these steps to install memory: 1 Turn off the computer, unplug the AC adapter (if connected) and remove the battery pack. Then turn the computer over to access its base. 2 Remove the screws from the memory co ver; then lift up and remove the memory cover.
74 English BIOS utility The BIOS utility is a hardware configuration program built into your computer 's BIOS. Your compu ter is alrea dy properly c onfigured a nd optimize d, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run it.
75 English Using software Playing DVD movies When the DVD drive module is installed in the optical drive bay, you can p lay DVD movies on your computer. 1 Eject the DVD disk. Important! Whe n you launch the DVD pl ayer for the first time, the program asks you to enter the re gion code.
76 English Power management This computer has a built- in power management unit that monitors system activity. System activity refers to any ac tivity involving one or more of the following devices: keyboard, m ouse, hard disk, peripherals connected to th e computer , and video memory.
77 English Acer eRecovery Management Acer eRecovery Management is a tool to quickly backup and restore the system. You can create and save a ba ckup of th e current system configuration to hard disk, CD or DVD. You can also backu p/restore the factory default image, and reinstall applications and drivers.
78 English Burn backup disc Using the Burn Disc page of A cer eRecovery Managem ent, you can burn the factory default image, a user backup image, the c urrent system configuration, or an application backup im age to CD or DVD.
79 English English Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a pro blem occurs. Solutions to more serious problems require openin g up the computer. Do not atte mpt to open the computer yourself; co ntact your dealer or authorized service center for assistance.
80 English Regulations and safety notices FCC notice This device has been tested and fo und to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
81 English English and (2) this device must accept any interference received, inclu ding interference that may cause undesired ope ration. Notice: Canadian users This Class B digital apparatus complies with Ca nadian ICES-003.
82 English Your telephone company may make ch anges in its facilities, equipment, operations, or procedures that could a ffect the proper functioning of your equipment. If they do, you will be notified in ad vance to give you an opportunity to maintain unin terru pted te lephone service .
83 English English Notice for New Zealand 1 The grant of a Telepermit for any item of terminal equ ipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates n o endorsement o f the product b y Telecom, nor do es it provide any sort of warranty .
84 English Laser compliance statement The CD or DVD drive used with this computer is a laser p roduct. The CD or DVD drive's classification label (sho wn below) is located on the drive. CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WH EN OPEN.
85 English English Radio device regulatory notice Note : Below regulatory information is for mo dels with wireless LAN and/or Bluetooth o nly. General This product complies with the radio fre quency and safety standards of any country or region in which it h as been approved for wireless use.
86 English wireless mouse/keyboard) • EN301 511 V9.0.2:2003 (Applied to models with 3G function) • EN301 908-1 V2.2.1:20 03 (Applied to models with 3G function).
87 English English List of applicable countries EU member states as of May 2004 are: Belgium , Denmark, Germany, Greece, Spain, France, Ireland, Italy, Luxembourg, the Netherlands, Austria, Portugal, Finland, Sweden, United Kingdo m Estonia, Latvia, Lithuania, Poland, Hung ary, Czech Republic, Slovak Rep ublic, Slovenia, Cyprus and Malta.
88 English 2 This device is restricted to indoor us e due to its operation in the 5.15 to 5.25 GHz frequency range. FCC requires this prod uct to be used indoors for the frequency range 5.15 to 5.25 GHz to reduc e the potential for harmful interference to co-channel Mo bile Satellite systems.
89 English English Federal Communications Comission Declaration of Conformity This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This d evice.
90 English We , Acer Computer (S hanghai) Limited 3F, No. 168 Xizang medium road, Huangpu District, Shanghai, China Contact Person: Mr. Easy Lai Tel: 886-2-8691-3089 Fax: 886-2-8691-3000 E-mail: easy_lai@acer.
91 English English LCD panel ergonomic specifications Design viewi ng distance 500 mm Design inclination angle 0.0° Design azimuth angle 90.0° Viewing direction range class Class IV Screen tilt angle 85.
92 English Index A AC adapter caring for xvii audio 37 adjusting the volume 37 troublesh ooting 42 B battery pack battery-low warning 48 caring for xviii characteristics 45 charging 47 checking charge.
93 English on indicator 27 memory installing 73 messages error 79 modem 68 N network 69 Notebook Man ager hotkey 33 num lock 31 on indicator 27 numeric keypad embedded 31 P password 66 types 66 PC Car.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Acer 5010 Series c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Acer 5010 Series - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Acer 5010 Series, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Acer 5010 Series va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Acer 5010 Series, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Acer 5010 Series.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Acer 5010 Series. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Acer 5010 Series ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
