Manuel d'utilisation / d'entretien du produit Management Suite SCCM du fabricant Parallels
Aller à la page of 156
Copyright © 1999-2014 Parallels IP Holdings GmbH and it s affiliates. All rights reserved. Parallels Mac Management for Microsoft SCCM 2012 Administrator's Guide v3.
Parallels IP Holdings GmbH Vordergasse 59 8200 Schaffhausen Switzerland Tel: + 41 52 632 0411 Fax: + 41 52 672 2010 www.parallels.com Copyright © 1999-2014 Parallels IP Holdings GmbH and it s affiliates. All rights reserved. This product is protected by United States and internation al copyright laws.
Contents Introduc tion ............................................................................................................... 7 About This Guide .................................................................................................
Contents Configuring Configuration Manager Boundaries .............................................................. 36 Configuring Windows Firewall.......................................................................................... 37 Viewing Proxy Service Certificate Details .
Contents Preparing Mac Appli cation for Configurat ion Manager ........................................................... 89 Creating Configuration Ma nager Application .......................................................................... 90 Configuring Deployment Type .
Contents Send Problem Report Di alog ............................................................................................... 145 Problem Reports Dial og ..........................................................................................
In This Chapter About This Guide ..................................................................................................... 7 About Parallels Mac Management for Microsoft SCCM 2012 .
8 Introduction system administrator. Mac OS X configuration manag ement via Confi guration Profiles (p. 59) Allows to configure Macs and enforce compliance with SCCM Desired Config uration Management functionality. FileVault 2 Encryption Management (p.
This chapter contains information about how to d eploy Parallels Mac Management for Microsoft SCCM 2012 in an enterprise computing environment. In This Chapter Parallels Mac Management Component Overview ...............................................
10 Deploying Parallels Mac Management for Microsoft SCCM 2012 Supported SCCM Versions Parallels Mac Management supports Microsoft System Center Configuration Manager 2012 and 2012 R2. Please make sure that you have the latest service pack and critic al updates installed.
11 Deploying Parallels Mac Management for Microsoft SCCM 2012 • The Distribution Point role is installed on this server. • The server is a PXE service point. • WDS is installed and running. If WDS and DH C P are both installed on this s erver, the Do not listen on port 67 option must be selected in the WDS s ervice properties.
12 Deploying Parallels Mac Management for Microsoft SCCM 2012 5 Check that authorization is allowed to all users Verify that WebDAV is enabled In Windows Server 2008: 1 Click Start > Administrative tools > Internet Information Services (IIS) Manager .
13 Deploying Parallels Mac Management for Microsoft SCCM 2012 5 Right-click any of the available reports and check that the Run item is available in the po p-up menu. Check that the Report Viewer is installed Note: The Report Viewer is not required for Parall els Mac Management installation, but it is needed for viewing reports.
14 Deploying Parallels Mac Management for Microsoft SCCM 2012 Check the date and time synchronization Date and time must be synchronized between the servers running the Confi guration Manager, Configuration Manager Proxy, Active Directory, Manage ment Point, Distribution Point, and th e Mac computers.
15 Deploying Parallels Mac Management for Microsoft SCCM 2012 • Permissions to register and unregister Service Principal Name s for the user account us ed to run the Parallels Configuration Manager Proxy service. • Administrative rights on the computer where the installation is p erformed.
16 Deploying Parallels Mac Management for Microsoft SCCM 2012 6 Grant the user Full Write permissions . 7 Click OK to close the dialog. 8 Click OK to close the WMI Control Properties dialog.
17 Deploying Parallels Mac Management for Microsoft SCCM 2012 3 Right-click CN=System and select New > Object... in the context menu. 4 In the Select a class list, select container and click Next . 5 In the value field, type "ParallelsServices" (without quotes) and click Next .
18 Deploying Parallels Mac Management for Microsoft SCCM 2012 Please note that the user y ou select in this step must be the user that will be us ed to run the service, not the user installing it.
19 Deploying Parallels Mac Management for Microsoft SCCM 2012 Create a New Domain User Note: You may skip this section if you wa nt to use an existing domain user. 1 On the computer running Active Directory, click Start > Administrative Tools > Server Manage r.
20 Deploying Parallels Mac Management for Microsoft SCCM 2012 5 Click the Add... button in the Assigned security roles section. 6 In the Available security roles list, select Full Administrator and click OK . 7 Click OK in the Add User or Group dialog.
21 Deploying Parallels Mac Management for Microsoft SCCM 2012 • SCCM 2012 SP1 • SCCM 2012 R2 Certificate Authority on the following versions of Windows is supported: • Windows Server 2003 • Wi.
22 Deploying Parallels Mac Management for Microsoft SCCM 2012 11 On the Confirm Installation Selections page, click Install and wait for the role installation to finish. 12 Review the info on the Installation Results page and click Close . Deploying Certificate to Web Server The Web Server certificate must be deployed to si te systems that run IIS.
23 Deploying Parallels Mac Management for Microsoft SCCM 2012 6 The Properties of New Template dialog opens. 7 On the General tab page, type the template name (e.g. ConfigMgr Web Server Certificate). 8 Click the Subject Name tab and make sure tha t the Supply in the request option is selected.
24 Deploying Parallels Mac Management for Microsoft SCCM 2012 13 In the Alternative name / Value field, type FQDN values of the site system server (speci fied in site system properties in Configuration Manager) and click Add.
25 Deploying Parallels Mac Management for Microsoft SCCM 2012 • The certificate is used to authentica te the distribution point to a n HTTPS-enabled management point before the distribution point sends status messages.
26 Deploying Parallels Mac Management for Microsoft SCCM 2012 Installing Custom Workstation Authentication Certificate This section describes how to request and install th e custom client certificate on a me mber server that runs IIS (configured as distribution point): To accomplish this task: 1 Open Microsoft Management Consol e (run mmc.
27 Deploying Parallels Mac Management for Microsoft SCCM 2012 6 Make sure that the Personal Information Exchange - PKCS #12 (.PFX) option is selected and click Next. 7 On the Password page, choose and type the password and cl ick Next . You will need to specify the password when you'll be importing the certificate later.
28 Deploying Parallels Mac Management for Microsoft SCCM 2012 Completed validation of Certificate [Thumbprint 4ac41a85e45b805ae765422b18975f356b57de80] issued to 'sccm2012.PRL.LOCAL' >>> Selected Certificate [Thumbprint 4ac41a85e45b805ae765422b18975f356b57de80] issued to 'sccm2012.
29 Deploying Parallels Mac Management for Microsoft SCCM 2012 Creating a Certificate Template for Par allels Configuration Manager Proxy To create a certificate template: 1 In Windows, click Start > Administrative Tools > Certification Authority .
30 Deploying Parallels Mac Management for Microsoft SCCM 2012 4 In the template list, locate Workstation Authentication , right-click it and then click Duplicate Template in the context menu. 5 In the Duplicate Template dialog, choose Windows Server 2003 Enterprise and click OK.
31 Deploying Parallels Mac Management for Microsoft SCCM 2012 Installing Parallels Mac Management for Microsoft SCCM 2012 The installation of Parallels Mac Management fo r Microsoft SCCM 2012 involves installing Parallels Configuration Manager Proxy, Configuration Manager Console Extension, and the optional NetBoo t Server.
32 Deploying Parallels Mac Management for Microsoft SCCM 2012 If you are installing all of the components on the same server, select all of them. If you are installing them on separate computers, sel ect the component(s) you wish to install. 4 Ready to Install the Program .
33 Deploying Parallels Mac Management for Microsoft SCCM 2012 • First, select the protocol (HTTP or HTTPS) wh ich the Parallels Proxy and Mac clients will use to communicate with management points and distribution poi nts. To use PKI, select the HTTPS option.
34 Deploying Parallels Mac Management for Microsoft SCCM 2012 • FileVault Key Administrator . This role provides read access rights to the Parallels Mac Management SQL Server database (p. 153). The database is installed by Parallels Mac Manag ement on the primary SCCM site and is use d to store FileVault 2 recovery information for Mac computers.
35 Deploying Parallels Mac Management for Microsoft SCCM 2012 1 SMS Provider location . Use this page to specify the hostname or IP address of the server where the SMS Provider is installed. If the SMS Pr ovider and the NetBoot server are installed on the same server (the server where you are running this wizard), select the Local server option.
36 Deploying Parallels Mac Management for Microsoft SCCM 2012 Upgrading Parallels Mac Manage ment for Microsoft SCCM 2012 To upgrade Parallels Mac Management for Microsoft SCCM 2012 to a newer version, you need to uninstall the current version and then install a new one.
37 Deploying Parallels Mac Management for Microsoft SCCM 2012 3 On the General tab of the boundary group properties window type in the boundary na me and an optional description. 4 Click the Add button and select a boundary fro m the list. Click OK . 5 On the References tab page, select the Use this boundary group for sit e assignment option.
38 Deploying Parallels Mac Management for Microsoft SCCM 2012 To view the certificate store permissions 1 Run regedit.exe on the computer where the Configuration Ma nager Proxy is installed. 2 Navigate to HKLMSoftwareMicrosoftSystemCertificates . 3 Right-click SystemCertificates and select Permissions from the pop-up menu.
39 Deploying Parallels Mac Management for Microsoft SCCM 2012 4 Install the Configuration Manag er Proxy on the new server. The following describes how to export the existing certificate and import it on a new se rver.
40 Deploying Parallels Mac Management for Microsoft SCCM 2012 Importing Certificate into Certificate Store To import a certificate: 1 In Windows, click Start > Run... 2 Type mmc in the Open box and click OK . This will open the Micr osoft Management Co nsole.
After Parallels Mac Management for Microsoft S CCM 2012 has been installed and configured, you need to install the Parallels Mac Client software on Mac computers that you want to manage. The client software can be installed o n Mac computers using one of the following methods: • Deploying via Network Discovery.
42 Deploying Parallels Mac Client Configuring Network Discovery To configure network discovery: 1 In the Configuration Manager console , navigate to Administration / Overvie w / Parallels Mac Management / Discovery Methods .
43 Deploying Parallels Mac Client 5 Use the Boundaries tab page to specify Configuration Manag er boundaries to search. You can use this search option together with t he options on the Subnets tab page, but searching boundaries should be the primary method.
44 Deploying Parallels Mac Client 1 When discovery finds a Mac, it will try to conn ect to it over SSH using user accounts that you specified in the discovery configuration.
45 Deploying Parallels Mac Client • If you don't have secondary sites, the list will contain just one "Mac Client Enrollment" entry. • If you have secondary sites but you've installed th e Configuration Manager Proxy only on the primary site, the list will contain just one entry.
46 Deploying Parallels Mac Client If you close the wizard without completing the registration, it will run auto matically at predefined intervals (5-10 minutes) and every time you restart the Mac. To stop this from happeni ng, either resolve the problem and register the client with the Configuration Manager Proxy or uninstall it from the Mac (p.
47 Deploying Parallels Mac Client Example: $ sudo ./InstallAgentUnattended.sh http://myhost.local:8761/files/pma_agent.dmg myname mypass mydomain If you receive the "Permission denied " erro.
48 Deploying Parallels Mac Client Verifying Mac Client Deployment To verify that the Parallels Mac Management deplo yment was successful, open the Configuration Manager console and navigate to Assets and Collections / Devices / All Mac OS X Systems . You should see some Mac computers in the lis t.
49 Deploying Parallels Mac Client Upgrading Parallels Mac Client When you upgrade Parallels Mac Ma nagement for Microsoft SCCM, the Parallels Mac Client must also be upgraded on every Mac computer.
50 Deploying Parallels Mac Client The Mac will remain in the Configuration Manager database, but its management will not be possible. You can reinstall the client on the Mac la ter to restore management functions.
After you install Parallels Mac Client on a Mac and register it with Parallels Configuration Manager Proxy, you can begin managing the Mac in Configuration Manager. The P arallels Mac Client itself can also be managed on the Mac where it is installed.
52 Managing Parallels Mac Client When you click the Parallels Mac Management icon, the following dialog opens: The General box contains the Parallels Mac Client properties and their values: • Certificate expiration date . The date and time when the Mac client certificate expires.
53 Managing Parallels Mac Client Initiating Policy Retrieval Parallels Mac Client downloads its policy from Co nfiguratio n Manager automatically according to a schedule. There may be a need to download the latest policy before the scheduled do wnload occurs.
54 Managing Parallels Mac Client Using Command Line to Initiate Policy Retrieval To initiate policy retrieval from a command line, change directory to /Library/Parallels/pma_agent.
55 Managing Parallels Mac Client Sending Problem Reports From Mac Client If you are experiencing a problem with Parallels Mac Client, you can ob tain a problem report and then send it to Parallels Support. To obtain a report, open System Preferences and then click the Parallels Mac Management icon.
56 Managing Parallels Mac Client This is the same dialog as the one that opens wh en you click the Send Problem Report button described above..
This chapter contains information about how to use Parallels Mac Management featur es. In This Chapter Using Configuration Manager 2012 Console............................................................. 57 Understanding Collections in Parallels Mac Management .
58 Parallels Mac Management Features To see the All Mac OS X Systems collection, open the Configuration Manager 2012 console and navigate to Assets and Compliance / Overview / Devi ce Collections / All Mac OS X Systems . The collection can contain both managed and unmanaged Macs.
59 Parallels Mac Management Features 5 In the Default Settings dialog, select Hardware Inventory in the left pane. 6 Use the controls in the right pane to enable and schedule hardware invento ry. 7 To select the classes to be collected by hardware inventory, click the Set Classes button.
60 Parallels Mac Management Features Parallels Mac Management provides two methods of defining an OS X con figuration profile: • Using a custom configuration ite m dialog in the Configuration Manag er Console to define a profile from scratch. • Creating a profile from an existing file containi ng the OS X profile data.
61 Parallels Mac Management Features The dialog mimics the interface of the Mac OS X Se rver’s Profile Manager. The left pane of the dialog contains the list of payloads that define groups of settings. The right pane contains the settings for a selected payload.
62 Parallels Mac Management Features Some of the items will be populated with the defaul t values, so me will be empty. If this is a new configuration profile, only the Configuration Item and the General payloads will show the editable fields. All others will contain just the Configure button.
63 Parallels Mac Management Features Payload Overview The first item in the payload list is Configuration I tem . It is not really a payload and is used to specify the configuration item name and an optional description.
64 Parallels Mac Management Features 1 In the Configuration Manager console , navigate to Assets and Compliance / Overview / Compliance Settings . 2 Right-click Configuration Items and then point to Create Parallels Config uration Item and click Mac OS X Configuration Profile from File .
65 Parallels Mac Management Features 8 To edit the profile data after the configuration item has been sa ved, right-click the profile and select Edit Parallels Configuration Item from the pop-up menu. The Mac OS X Configuration Profile dialog will now have the Import from .
66 Parallels Mac Management Features • To use the interactive mode, enter the %user_interaction_required% tag into a field instead of the actual value. If a payload contains this tag in at least one fiel d, the Mac user will be prompted to manually enter all of the missing settings.
67 Parallels Mac Management Features • Personal . A personal recovery key is created automatically for each individual Mac duri ng the encryption procedure and is saved in the database on the primary SCCM site (p.
68 Parallels Mac Management Features 4 Choose the name and location for the new file. Make sure that the File Format fiel d has "Certificate (.cer)" option selected.
69 Parallels Mac Management Features When a Mac is evaluated for compliance, an attemp t will be made to enable FileVault 2 on it. The Mac user will be notified as follows: 1 A message box is displayed informin g the user that the Mac is about to be encrypted.
70 Parallels Mac Management Features • Institutional — institutional recovery key. • Status — the current encryption status. The possible values ar e described in the table below.
71 Parallels Mac Management Features After the Macs have been encrypted, the best way for the system administrator to monitor the Mac encryption status is to configure the baseline contai ning th e FileVault 2 configuration item to run as often as necessary (e.
72 Parallels Mac Management Features Finding the Correct FileVau ltMaster.keychain File If you have more than one FileVaultMaster.keychain file a nd you forgot which one is which, you can compare the .
73 Parallels Mac Management Features 3 In the FileVault 2 Encryption Information dialog, enter the Mac's serial number of hardware ID. Click Search . 4 If the Mac was previously encrypted through Parallels Mac Management, a dialog will open containing the FileVault 2 encryption properties for this Mac.
74 Parallels Mac Management Features Creating FileVault 2 Configuration Item To create a FileVault 2 configuration item using a personal rec overy key: Note: If you want to use an instit utional recovery key, jump to FileVault 2 Encryption with Institutional Recovery Key (p.
75 Parallels Mac Management Features 2 If the user clicks Postpone , the encryption operation will be postponed. The dialog will be displayed to the user again after a predefined peri od of time (five minutes). The user has the ability to keep postponing the encryption indefini tely.
76 Parallels Mac Management Features Viewing the FileVault 2 Disk Encryption Report 5 In the Configuration Manager console , navigate to Monitoring / Reporting / Reports . 6 Locate the FileVault 2 Disk Encryption report and double-click it. The FileVault 2 Disk Encryption dialog opens displaying the report.
77 Parallels Mac Management Features Note: You should be aware of on e scenario when th e FileVault 2 encryption st atus may not be reported accurately in the Mac hardware inventory.
78 Parallels Mac Management Features 4 In the Properties dialog, click the FileVault 2 tab to view the FileVault 2 enc ryption information for the Mac. The properties are: • Hardware ID . Contains the Mac hardware ID. • Serial Number . Contains the Mac serial number.
79 Parallels Mac Management Features 3 Look for the UUID of a Logical Volume, usually the l ast in the list. Select and copy the UUID to be used in the next step.
80 Parallels Mac Management Features 2 Right-click Configuration Items , point to Create Parallels Configuration Item and click Parallels Desktop Configuration . The Parallels Desktop Configuration Profile dialog opens. The following list describes the organization of the Parallels Desktop Confi guration Profile dialog: • Configuration Item .
81 Parallels Mac Management Features To evaluate Mac computers for compliance, you need to add the configuration item to a baseline and then deploy it to a Mac collection.
82 Parallels Mac Management Features 4 To include an option in the configuration profile and to specify its value click the ON/OFF switch to toggle it to "ON". To exclude an option, toggl e the switch to "OFF". The excluded options will not be evaluated on managed Macs.
83 Parallels Mac Management Features General Page Specify the general properties of the configuratio n item: 1 Specify the configuration item Na me and an optional Description . 2 Select Mac OS X in the Specify the type of configuration item that you want to create list box.
84 Parallels Mac Management Features Compliance Rules Page The Compliance Rules page lists the compliance rules that you've created earlier. You can review and modify them if necessary. You ca n also create new rules here if needed. Click Next when ready.
85 Parallels Mac Management Features You can type (or copy and paste) the script into the Script edit box. If you have the script saved in a file, click the Open button to browse for it. A remediation script is used to remediate nonco mpliant setting values found on a Mac.
86 Parallels Mac Management Features To create a rule, do the following in the Create Rule dialog: 1 Specify the rule Name and an optional Description . 2 Set the Rule type to Value . 3 Use the The setting must comply with the following rule section to specify the rule.
87 Parallels Mac Management Features 1 In the Configuration Manager console, right-click the baseline that you've cr eated and click Deploy in the pop-up menu.
88 Parallels Mac Management Features 3 Specify the report criteria using the provided optio ns (computer name, configuration item name). 4 Click Display to view the report.
89 Parallels Mac Management Features Silent Installation If you configure the application to install silently, it will be delivered to a Mac and installed without giving the user any control over the installation process. The only operation that the user will be asked to confirm is restarting the Mac if it is required by a particular application.
90 Parallels Mac Management Features 1 Download the ConfigmgrMacClient.msi file from the Microsoft Download Center. Use one of the following URLs depending on the SCCM version you are using: • SCCM 2012 R2: http://www.microsoft.co m/en-us/download/details.
91 Parallels Mac Management Features 7 On the General Information page, specify the application na me, and optionally publisher, and version. Click Next . 8 Review the application settings on the Summary page and click Next . 9 Wait until the application is created and then click Close to close the wizard.
92 Parallels Mac Management Features To modify the properties of the deployment type: 1 Select the Deployment Types tab at the bottom of the Applications workspace. 2 Right-click the deployment type and click Properties in the c ontext menu. 3 The <application_name> - Mac OS X Properties dialog opens.
93 Parallels Mac Management Features Specify Detection Method The Detection Method tab page allows to specify how Configuration Manager deter mines whether this deployment type is already present on a Mac. This information is automatically imported when you convert the OS X installation image to a .
94 Parallels Mac Management Features 3 In the Select Collection dialog, select Device Collection in the drop-down list, and then select the target collection (e.g. All Mac OS X Systems ). Click OK . 4 Click Next . 5 On the Content page, click Add to add a Distribution Point that will host this content.
95 Parallels Mac Management Features • Display in Software Center and only show notifications for computer restarts — T his option is similar to the Display in Software Center and sho w all notifications option (above) with one exception: the installer will run in the background, so the user will have no control over the installation process.
96 Parallels Mac Management Features • If the policy was downloaded after the deadline has passed, the effective deadline will be set to the time of the policy download plus 24 hours. • Install now — Clicking this button will close the dialog and will run the appli cation installer.
97 Parallels Mac Management Features The Parallels Application Portal window has the following elements: • All Applications tab — Lists all application, including installed applications and applicati ons that are available for installation.
98 Parallels Mac Management Features The Package page 14 Specify the package name and an optional description, ma nufacturer, language, and version information. 15 Select the T his package contains source files option and then click the Browse button to select the source folder.
99 Parallels Mac Management Features $ /usr/sbin/installer -pkg "packages/mysoft_v1.pkg" -target / The following example will similarly mount an .iso image file: :MySoft/MySoft-1.0.iso/packages/mysoft_v1.pkg:: 3 Specify whether you want to allow Mac users to interact with the program installation.
100 Parallels Mac Management Features 2 Select the program and click Properties on the toolbar. The program Prop erties dialog opens. 3 On the General tab, in the After running list, select the a ction that should be perfor med after the package installation finishes: • No action required.
101 Parallels Mac Management Features 2 On the General page, click the Browse button next to the Collection field and selec t the collection containing the desired Ma c resources (e.g. All Mac OS X Systems ). Click OK and then click Next. 3 On the Content page, verify the distribution point i nfo and click Next .
102 Parallels Mac Management Features Additionally, the Windows server running the Configuration Manager consol e must have the Windows Assessment and Deployment Kit (Windows ADK) installed. When installing ADK, make sure that the Deployment Tools option is selected.
103 Parallels Mac Management Features 4 In the Network Disk field, choose a nd type in the name for the image (e.g. MyNetRestore ). 5 Click Create and choose a location on the slave partition. A folder containing the imag e will be created (e.g. MyNetRestore.
104 Parallels Mac Management Features 3 On the new device record select Add selected items to new device collection to create new collection. Type the desired Collection Name and in Limiting Collection select All Systems .
105 Parallels Mac Management Features • If you have a single OS X image, you can hold the N key as a Mac boots to boot from it. • If you have multiple images, hold the Option key during the Mac startup. This will start the Mac in Startup Manager where you can select an image to boot from.
106 Parallels Mac Management Features Parallels Desktop and a source virtual machi ne can be configured before deployment in a number of ways according to your requirements. This in cludes the general virtual machi ne configuration parameters, such as the number of CPUs, available RAM, hard disk size, etc.
107 Parallels Mac Management Features Sending the Package to a Distribution Point To send a copy of the package to a distribution po int, right-cli ck the package of interest and click Distribute Content in the pop-up menu. Use the Distribute Content Wizard to spec ify a distribution point to which you want to send the pa ckage.
108 Parallels Mac Management Features 1 Configure a distribution point. 2 Create a software distribution package (see below). 3 Create a program (see below).
109 Parallels Mac Management Features When the package is created, send it to a distri bution point and specify the deployment settings. See Software Distribution (p.
110 Parallels Mac Management Features • Connect via SSH . This option uses the Secure Shell (SSH) protocol to acc ess a shell account on a remote Mac and execute co mmands in Mac OS X.
111 Parallels Mac Management Features When you select the Connect via SSH option in the Configuration Manag er console, the SSH client application starts and asks you to enter th e Mac user ID and password. If the credentials are valid, an SSH window opens where you can type and execute commands in Mac OS X.
112 Parallels Mac Management Features Sending Problem Reports Usin g Windows Reporting Utility In addition to the Configuration Manager Cons ole Extension reporting feature, Parallels Mac Management p.
113 Parallels Mac Management Features Click Cancel to close the dialog without sending the repo rt. If the utility is run on the computer where the Configuration Manag er Proxy is installed, the report file will be forwarded to Configuration Manager Proxy, which will notify the Problem Monitor about it.
114 Parallels Mac Management Features Starting and Stopping the Problem Monitor The monitor starts automatically after you complete the Parallels Mac Management installation. It also starts automatically when the computer is rebooted and a user logs in to Window s.
115 Parallels Mac Management Features Viewing the Problem Report List To view the problem report list, click the balloon to open the Problem Re ports dialog. If the balloon is not currently displayed, right-click the problem monitor icon and select Show Problem Reports from the pop-up menu (or you can simpl y click the icon).
116 Parallels Mac Management Features Viewing the Problem Report Activity Log The problem monitor maintains an activity log, which contains the infor mation about the operations that were performed on the reports.
117 Parallels Mac Management Features • Status — Apple warranty status. • Expiration Date — Apple warranty expiration date. • Last Update — the date on which the warranty information was last upd ated.
This chapter provides the resources to help you use the Parallels Mac Management user interface components. In This Chapter Wizard Pages ........................................................................................................... 118 Property Pages .
119 Technical Reference SMS Provider Location Page The SMS Provider location page is used to specify the IP address or hostname of the server where the SMS Provider is installed. The page contains the following elements: Local Server Select this option if the SMS Provider is installed o n the server where you are running this wizard.
120 Technical Reference Note: The Configuration Manag er Proxy service account must have read/write access to the SMS Provider. The page contains the following elements: Local System account Specifies that the predefined Local System account should be used to run the Configuration Manager Proxy service.
121 Technical Reference The page has the following elements: SCCM site code Specifies the Configuration Ma nager site code. Select the site c ode that you want to use from the list. Security Settings Page The Security settings page is used to configure the Configura tion Manager Proxy role-based access control.
122 Technical Reference The roles are listed in the Roles list. You can select a role and see the d efault users and groups for it. Depending on your requirements, you can remove a de fault group and/or add a new group or a user. To remove a group, select it and click the "-" button.
123 Technical Reference Configuration Manager Proxy Communication Ports Page The Configuration Manager Proxy communicatio n ports page can be used to change the default communication ports. The page contains the following elements: Use custom ports Select this option to override the defa ult communication ports.
124 Technical Reference Parallels NetBoot Server Configuration Wizard SMS Provider Location Page The SMS Provider location page is used to specify the IP address or hostname of the server where the SMS Provider is installed.
125 Technical Reference Note: The account must have read/w rite access to the SMS Provider. The page contains the following elements: Local System account Specifies that the predefined Local System account should be used to run the Configuration Manager Proxy service.
126 Technical Reference NetBoot Image Path Page The NetBoot image path page is used to specify a folder where the NetBoot server will store .dmg images.
127 Technical Reference Enable Unknown Macs Support Page The Enable unknown macs support page allows you to specify whether the NetBoot s erver is allowed to work with Macs not assigned to the SC CM site. A Mac assigne d to the site can be fully managed via SCCM.
128 Technical Reference Software Distribution Wizards Create Package and Program Wizard The Create Package and Program Wizard is used to create a software di stribution package and a program. Please note that some o ptions that can be set using the wizard are not used and will be ignored.
129 Technical Reference All other fields on the Requirements page are ignored. The Summary , Progress , and Completion pages don't have user editable fields. Property Pages Parallels Discovery Properties The Parallels Discovery Properties dialog displays information about discovery and provides controls to modify discovery properties.
130 Technical Reference The General tab contains the following elements. Enable network discovery Enables or disables network discovery. Nmap scan settings: Specify the TCP ports to scan Specifies the ports to scan. You can e nter multiple ports separated by a comma, space, or semicolon.
131 Technical Reference Client Push Installation Accounts list Contains the names of user accounts that di scovery will use to log in to remote Mac computers. The following options are available to manage user accounts: • New icon: Opens the Mac OS X User dialog to add a Mac account.
132 Technical Reference The following options are available for managing the sub nets searched during a Network Discovery run: • New icon: Opens the New Subnet Properties dialog to add subnet information to the discovery polling list and to initially enable the specific subnet search.
133 Technical Reference Allows to specify a filter for the Boundaries to search lists. You can type any part of the text that might appear in the boundary's name, type, or description. Check All Selects all boundaries in the list. Uncheck All Clears all boundaries in the list.
134 Technical Reference The following options are available to manage Network Discovery schedules: • New icon: Opens the Custom Schedule dialog to add a new schedule to the schedule list. This schedule may be for a one-time only run, or be a recurring schedul e.
135 Technical Reference OK button Saves the configuration item. Cancel Closes the dialog without saving the configuration item. Help Displays this help topic. Mac OS X Configuration Profile (from file) Dialog Use this dialog to create a Mac OS X configuratio n item from an existing Mac OS X Configuratio n Profile file.
136 Technical Reference Select this option if you want to install the conf iguration profile using the current user's s ecurity context. Note that the System Policy Control payload (designa ted by specifying com.apple.systempolicy.control as the PayloadType) must only exist in a devi ce profile.
137 Technical Reference The dialog contains the following elements: Name Specifies the configuration item name. Description Specifies the configuration item description. Key type: Personal If this option is selected, a personal key will be used to encrypt each Mac.
138 Technical Reference Parallels Desktop Configuration Profile Dialog Use this dialog to create a Parallels Desktop configuration profile. Parallels Desktop on Mac computers will be evaluated for compliance using the configuration that you specify here.
139 Technical Reference License Specifies Parallels Desktop license information. USB Specifies USB settings. Updates Specifies Parallels Desktop automati c update options. Network Specify networking settings. Miscellaneous Specifies miscellaneous configuratio n options.
140 Technical Reference Virtual Machine Configuration Profile Dialog Use this dialog to create a configuration item co nt aining Parallels virtual machine configuration settings. Virtual machines on client Macs will be evaluated against the configuration settings that you specify here.
141 Technical Reference Resources Specifies the CPU, RAM, video me mory, and boot settings. Startup / Shutdown Specifies virtual machine startup and shutdown settings.
142 Technical Reference New Subnet Assignment Dialog Use this dialog to specify a subnet to be searched by Network Discovery. The dialog contains the following elements: Subnet A subnet number in IP format (f or example, 131.24.10.0) to be searched by Network Discovery.
143 Technical Reference Custom Schedule Dialog Use this dialog to schedule the start, recurrence pattern, and duration of an operation. The dialog contains the following elements: Time Specifies the Start date and time or Duration of the operation. Recurrence Pattern Specifies how often this operation recurs.
144 Technical Reference Days: Values from 1 to 31 days, inclusive. Max OS X User Account Dialog Use this dialog to specify a Mac OS X user account that Network Discovery should use to connect to remote Mac computers. The user a ccount mu st have administrative rights on the Mac.
145 Technical Reference Click the Send Report button to collect the report data and send it to Parallels Support. A progress bar will be displayed informing you of the data collection progress. Close button Click the Close button to close the dia log.
146 Technical Reference • Description — specifies whether the report was generated a utomatically or manually by a user. Send Report button Sends the selected problem report to Parallels Support and removes the report from the list. The report is also deleted from the server on which it resides.
In This Chapter Ports Used by Parallels Mac Management ............................................................... 147 Log Files in Parallels Mac Management for Microsoft SCCM .................................... 148 Changing Log File Rotati on Limits .
148 Appendices Mac client 8000 Mac Required Required for Parallels Mac Client to accept incoming connection from Parallels Configuration Manager Proxy . In addition, RPC ports need to be open in order to allow WMI/RPC traffic to pass through. RPC ports can be opened by enabling a Group Policy firewall exception .
149 Appendices pma_isv_proxy_service.log This is the ma in SCCM Proxy log file. It is updated as needed while the SCCM Proxy service is running. It contains i nformation related to the SCCM Proxy operations su ch as starting/stopping the service, reading various system properties, starting or stopping M ac management utilities and others.
150 Appendices The following table describes the Site Server log files which are located in the <SCCM_InstallationPath>LOGS folder. The files may contain informa tion about the SCCM Proxy component. Log file Log file description Colleval.log Records activities when collections are created, changed, and deleted by the Collection Evaluator.
151 Appendices MP_Status.log Converts XML.svf status message f iles from clients and copies them to the site server. The following table describes the Admin UI log files, which are located in the <SCCM_InstallationPath>AdminUIAdminUILog directory.
152 Appendices pma_discovery Windows %Windir%Logspma_discovery.log pma_problem_monitor Windows %Win dir%Logspma_problem_monitor.log pma_report_tool Windows Mac OS X %Windir%Logspma_report_tool.log /Users/<user_name>/Library/Logs pma_agent Mac OS X /Library/Logs/pma_agent.
153 Appendices • To set the maximum number of files in a rotation set, modi fy the value of the “MaxNumberOfSavedLogs” parameter. On Mac OS X computers, the log rota tion limits are stored in the /Library/Preferences/com.parallels.pma.agent.plist file.
Index A About Parallels Mac Management for Microsoft SCCM 2012 - 7 About This Guide - 7 Appendices - 148 Application Management - 89 C Certificate Authority and PKI Integration Overview - 20 Changing .
Index Exporting Client Certificate for Distribution Point - 26 F FileVault 2 Configuration Item Dialog - 137 FileVault 2 Encryption with Institutional Recovery Key - 68 FileVault 2 Encryption with Per.
Index Sending Package to Distribution Point - 101 Sending Problem Reports from Mac Client - 114 Sending Problem Reports From Mac Client - 55 Sending Problem Reports Using Configuration Manager Console.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Parallels Management Suite SCCM c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Parallels Management Suite SCCM - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Parallels Management Suite SCCM, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Parallels Management Suite SCCM va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Parallels Management Suite SCCM, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Parallels Management Suite SCCM.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Parallels Management Suite SCCM. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Parallels Management Suite SCCM ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
