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Nor tel Communication Ser v er 1000 F eatures and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 ..
Document status: Standard Document version: 02.04 Document date: 9 May 2008 Copyright © 1994–2008, Nor tel Networks All Rights Reser v ed. Sourced in Canada LEGAL NO TICE While the information in t.
3 Re vision Histor y May 2008 Standard 01.06. This document is up-issued to update the current beha vior of CLID with HOLD/RETRIEVE functionality for ISDN interf aces (CR Q01809278-01). Standard 01.05. This document is up-issued to add information on CDP/UDP Calls to the Call F orward to T runk Restriction chapter in Book 2.
4 Revision History This document also includes the follo wing updates: • Corrections to T runk Route Optimization - Before Ans wer on page 534 (Book 5) and to T runk Route Optimization - Before Ans wer on page 540 (Book 5) to address CR Q01527854. • Updated the description of EXTT prompt in LD 15 on page 338 (Book 6) to address CR Q01272661.
Revision History 5 A ugust 2005 Standard 14.00. This document is up-issued to suppor t Communication Ser ver 1000 Release 4.5. September 2004 Standard 13.00. This document is up-issued for Communication Ser ver 1000 Release 4.0. October 2003 Standard 12.
6 Revision History Nor tel Networks technical publications hav e been retired to reflect this change: 553-2611-200, 553-2751-104, 553-2831-100, 553-2721-111 and 553-2941-100. December 1995 Issue 5.00. This is the Release 21.1x standard version of this document.
7 Contents New in this release 45 Other 45 Revision History 45 How to get help 49 Getting help from the Nor tel web site 49 Getting help over the telephone from a Nor tel Solutions Center 49 Getting h.
8 Contents Calling P ar ty Name Display Denied 94 Calling P ar ty Privacy 94 Call Forw ard Busy Call W aiting Call W aiting Redirection Camp-On Camp-On, Station 94 China - Attendant Monitor 94 China -.
Contents 9 T r unk Access Codes 100 User Selectable Call Redirection 100 Feature pac kaging 100 Feature implementation 100 T ask summary list 100 Feature oper ation 103 Call Forward and Busy Status 10.
10 Contents China - T oll Call Loss Plan 115 Depar tmental Listed Director y Number 115 Dial Access to Group Calls 115 Call Forward Busy 115 Dial Access to Group Calls Group Call 115 Flexib le Feature.
Contents 11 Call W aiting Redirection 123 Conference 123 Direct Inward Dialing (DID) 123 Group Hunting Queuing Limitation Enhancement 123 ISDN Semi P er manent Connections for A ustralia 124 Message C.
12 Contents Call Forward No Answer , Second Level 141 Contents 141 Feature description 141 Operating parameters 143 Feature inter actions 143 Automatic Timed Reminders 143 Call Detail Recording on Red.
Contents 13 Automatic Timed Reminders 154 Call Detail Recording on Redirected Incoming Calls 154 Call Forw ard All Calls 154 Call Forw ard by Call T ype 154 Call Forw ard/Hunt Override Via Flexib le F.
14 Contents T ask summary list 161 Feature oper ation 164 Call Forward Save on SYSLO AD 165 Contents 165 Feature description 165 Operating parameters 165 Feature inter actions 165 Call Forw ard All Ca.
Contents 15 Do Not Disturb Hunting 173 Flexib le V oice/Data T er minal Number 173 Network Intercom 173 Phantom T er minal Numbers (TNs) 173 Recorded Announcement for Calls Diverted to Exter nal T run.
16 Contents Attendant Blocking of DN 188 Automatic Call Distrib ution 188 Attendant Barge-in Attendant Busy V er ify Attendant Break-in 188 Basic Rate Interface (BRI) 189 BRIT 189 Call Forw ard-older .
Contents 17 Network 194 Call Hold, Deluxe 195 Contents 195 Feature description 195 Operating parameters 196 Feature inter actions 196 Attendant Administration 196 Attendant Break-In 196 Camp-On, Force.
18 Contents Feature oper ation 207 Call Hold, Permanent 209 Contents 209 Feature description 209 Operating parameters 209 Feature inter actions 210 Attendant Break-In 210 Audib le Reminder of Held Cal.
Contents 19 Call Forw ard 219 Call P age Network Wide 219 Call P ar k on Unsuper vised T runks 219 Call P ar ty Name Display 219 Call Pickup 219 Call Pickup Netw or k Wide 219 Call T ransf er Conferen.
20 Contents Automatic Call Distribution (ACD) 228 Call Hold, Deluxe Call Hold, P er manent 228 Call P ar k 228 Camp-On 228 Feature pac kaging 228 Feature implementation 228 Feature oper ation 229 Call.
Contents 21 Meridian Mail V oice Mailbo x Administration 238 Meridian 911 238 Network Intercom 239 Override 239 Slow Ans wer Recall 239 V oice Call 239 Feature pac kaging 239 Feature implementation 23.
22 Contents Feature oper ation 252 Call Pickup, Directed 253 Contents 253 Feature description 253 Operating parameters 254 Feature inter actions 254 Automatic Call Distrib ution 254 Call Pickup 254 Fl.
Contents 23 Call Forw ard All Calls Call Forw ard, Inter nal Call Forw ard/Hunt Override Via FFC 268 Call Forw ard b y Call T ype Hunting by Call T ype 268 Call Forw ard No Answer 269 Call Forw ard No.
24 Contents Group Call 277 Group Hunt 278 Group Hunting Queuing Limitation Enhancement 278 Held Call Clearing 278 Hold 278 In-Band Automatic Number Identification 278 ISDN QSIG/EuroISDN Call Completi.
Contents 25 Call Forw ard No Answer 287 Call Forw ard No Answ er , Second Le vel 287 Call Redirection by Time of Day 287 Call Pickup Netw or k Wide 287 Call W aiting 287 Camp-On 287 Direct Inward Dial.
26 Contents Call Forw ard Busy - propr ietar y telephones 298 Call F orward Busy - Analog (500/2500 type) telephones 298 Call Forw ard/Hunt Override Via Flexib le Feature Code 298 Call Forw ard, Inter.
Contents 27 Feature pac kaging 306 Feature implementation 307 T ask summary list 307 Feature oper ation 308 Simple Call - Meridian 1 Proprietar y Sets 309 Simple Call - Analog (500/2500 type) Sets 309.
28 Contents Calling P ar ty Privacy 321 Calling P ar ty Privacy Override 323 Content 323 Feature description 323 Outgoing calls 324 Incoming calls 325 T andem Calls 325 Operating parameters 326 Featur.
Contents 29 Private Line Service 334 Remote Vir tual Queuing 335 Ring Again - Busy T r unk 335 Speed Call System Speed Call 335 Stored Number Redial 335 T r unk Anti-T romboning 335 T r unk Optimizati.
30 Contents Attendant Blocking of Directory Number 350 Attendant Break-In 350 Call Forw ard All Calls Call Forw ard, Inter nal Call 350 Call Forw ard/Hunt Override Via Flexib le Feature Code 350 Call .
Contents 31 Call Hold, Deluxe Call Hold, P er manent Hold 360 Camp-On 360 Conference calls 360 Data calls 360 Do Not Disturb 360 Make Set Busy 360 Multi-P ar ty Operations 360 Night Restriction Classe.
32 Contents T ask summary list 374 Feature oper ation 374 Centralized Multiple Line Emulation 375 Contents 375 Feature description 375 Operating parameters 375 Feature inter actions 376 Digit Display .
Contents 33 Override 390 Ring Again 390 Speed Call 390 T elephone keys 390 Feature pac kaging 390 Feature implementation 391 T ask summary list 391 Feature oper ation 392 Meridian 1 propr ietary telep.
34 Contents Feature oper ation 405 China - Attendant Monitor 407 Contents 407 Feature description 407 Attendant Monitor Function 407 Operating parameters 408 Feature inter actions 408 Attendant Barge-.
Contents 35 T ask summary list 416 Feature oper ation 418 China - Flexible Feature Codes 419 Contents 419 Feature description 419 Busy Number Redial 419 Customer Call Forw ard 420 Outgoing Call Barrin.
36 Contents Call Diversion (Call T ransfer , Call F orward All Calls , Call Forw ard Busy , Call Forw ard, Inter nal Calls, Call F orward No Answ er , Hunting) 440 Conference 440 Digitone Receiver P a.
Contents 37 CIS Digital T runk Interface and CIS Multifrequency Shuttle (MFS) 480 Malicous Call T race (MCT) 480 Feature pac kaging 480 Feature implementation 481 T ask summary list 482 Feature oper a.
38 Contents Feature Group D 516 In-Band ANI 516 Integrated Services Digital Network 517 Meridian 911 517 Private Line Service 517 VIP Automatic W ak eup 518 Vir tual Network Ser vices (VNS) 518 Featur.
Contents 39 Collect Call Blocking 543 Contents 543 Feature description 543 Operating parameters 545 Feature inter actions 546 Automatic Ans werbac k 546 Automatic Call Distrib ution 546 Automatic Call.
40 Contents Feature inter actions 561 500/2500 Line Disconnect 561 AC15 Recall: T ransfer from Meridian 1 561 AC15 Recall: Timed Reminder Recall 561 AC15 Recall: T ransfer from Norstar 561 Advice of C.
Contents 41 Malicious Call T race 567 Malicious Call T race - Enhanced 567 Meridian Mail Conference Control 567 Meridian 911 567 Meridian 911 - Call Abandon 567 Message Registration 568 Multi-P ar ty .
42 Contents Feature implementation 577 T ask summary list 577 Console Presentation 577 Queue Thermometer 577 Feature oper ation 577 Console Presentation Group Level Services 579 Contents 579 Feature d.
Contents 43 Station Categor y Indication 597 Feature pac kaging 597 Feature implementation 597 T ask summary list 597 Feature oper ation 599 Controlled Class of Service, Enhanced 601 Contents 601 Feat.
44 Contents Nor tel Communication Ser v er 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .
45 Ne w in this release There hav e been no updates to the document in this release. Other Revision History May 2008 Standard 02.04. This document has been up-issued to add information on CDP/UDP Calls to the Call Forward to Trunk Restriction chapter.
46 New in this release July 2006 Standard 17.00. This document is up-issued to reflect the following changes: • Addition of M3900 Full Icon Support feature on pages 797 to 800 (Book 2) • Addition .
Other 47 April 2000 Standard 9.00. This is a global document and is up-issued for Release 25.0x. Document changes include removal of: redundant content; references to equipment types except Options 11C, 51C, 61C, and 81C; and references to previous software releases.
48 New in this release Nor tel Communication Ser v er 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
49 Ho w to g et help This chapter explains how to get help for Nor tel products and ser vices. Getting help from the Nor tel web site The best wa y to get technical suppor t for Nor tel products is from the Nor tel T echnical Suppor t web site: h ttp://www .
50 How to get help http://www .nor tel.com/erc Getting help thr ough a Nor tel distributor or reseller If you purchased a service contract f or your Nor tel product from a distr ibutor or author ized reseller , contact the technical suppor t staff f or that distr ibutor or reseller .
51 Features and Software options Package Name Number Mnemonic Release 1.5 Mbit Digital Trunk Interface • Hong Kong Digital Trunk Interface • Reference Clock Switching (See also packages 129, 131, .
52 Features and Software options Package Name Number Mnemonic Release — Incoming Seizure — Outpulsing Delay — Release Control — Signal Recognition — Trunk Entering Alarm Status/Trunk Pack Exiting Alarm Status — 64 Kbps Alarm Indication Signal (AIS) Handling 2.
Features and Software options 53 Package Name Number Mnemonic Release • Advice of Charge – Charging Information and End of Call for NUMERIS Connectivity (see also package 101) • Advice of Charge.
54 Features and Software options Package Name Number Mnemonic Release • Attendant Delay on Hold • Attendant Display of Speed Dial or Autodial Attendant Forward No Answer • Attendant Forward No A.
Features and Software options 55 Package Name Number Mnemonic Release • Automatic Call Distribution Calls on Hold (see also package 40) • Automatic Call Distribution Dynamic Queue Threshold (see a.
56 Features and Software options Package Name Number Mnemonic Release Automatic Call Distribution, Package B • Automatic Call Distribution Call Waiting Thresholds (see also packages 40, and 131) •.
Features and Software options 57 Package Name Number Mnemonic Release Auxiliary Processor Link • Auxiliary Processor Link • Auxiliary Signaling • B34 Dynamic Loss Switching (see also packages 16.
58 Features and Software options Package Name Number Mnemonic Release Basic Rate Interface • Integrated Services Digital Network Basic Rate Interface (see also packages 216, and 235) 216 BRI 18 Basi.
Features and Software options 59 Package Name Number Mnemonic Release Call Detail Recording, Data Link 6 CLNK 1 Call Detail Recording • Call Detail Recording • Call Detail Recording Enhancement .
60 Features and Software options Package Name Number Mnemonic Release Call Processor Input/Output (Option 81) • Call Processor Input/Output) • Call Redirection by Time of Day • Call Transfer 298.
Features and Software options 61 Package Name Number Mnemonic Release Charge Account for CDR • Charge Account and Calling Party Number 23 CHG 1 Charge Account/Authorization Code • Charge Account/A.
62 Features and Software options Package Name Number Mnemonic Release • Commonwealth of Independent States Toll Dial Tone Detection • Conference • Conference Warning Tone Enhancement for Italy C.
Features and Software options 63 Package Name Number Mnemonic Release Dial Tone Detector • Dial Tone Detection • Flexible Dial Tone Detection 138 DTD 10 Dialed Number Identification System 98 DNIS.
64 Features and Software options Package Name Number Mnemonic Release Digital Private Network Signaling System 1 Message Waiting Indication • DPNSS1 Message Waiting Indication 325 DMWI 23 Digital Pr.
Features and Software options 65 Package Name Number Mnemonic Release • Diskette Overflow Warning • Display of Calling Party Denied Distinctive Ringing • Distinctive/New Distinctive Ringing 74 D.
66 Features and Software options Package Name Number Mnemonic Release Enhanced Call Trace • Customer Controlled Routing • MFC Inter-working with AML Based Applications (see also packages 128, and .
Features and Software options 67 Package Name Number Mnemonic Release FCC Compliance for DID Answer Supervision • Federal Communications Commission Compliance for DID Answer Supervision 223 FCC68 17.
68 Features and Software options Package Name Number Mnemonic Release Flexible Tones and Cadences • Flexible Tone and Digit Switch Control • Reverse Dial on Routes and Telephones • Tones and Cad.
Features and Software options 69 Package Name Number Mnemonic Release H323 Virtual Trunk • IP Peer Networking Phase 2 • Branch Office 399 H323_VTRK 3.
70 Features and Software options Package Name Number Mnemonic Release Integrated Digital Access • Analog Private Network Signaling System (APNSS) (see also packages 190, 123, and 124) • DASS2/DPNS.
Features and Software options 71 Package Name Number Mnemonic Release Integrated Services Digital Network • Backup D-Channel to DMS-100/250 and AT&T 4ESS • Call Pickup Network Wide • D-Chann.
72 Features and Software options Package Name Number Mnemonic Release International Primary Rate Access (CO) • Call Connection Restriction (see also packages 147 and 161) • Integrated Services Dig.
Features and Software options 73 Package Name Number Mnemonic Release Last Number Redial • Last Number Redial 90 LNR 8 Latin American Spanish • Latin American Spanish 279 MLMS_SPL 20 Limited Acces.
74 Features and Software options Package Name Number Mnemonic Release M3000 Digital Sets • M3000 Telephones 89 TSET 7 M3900 Full Icon Support • M3900 Full Icon Support 397 ICON_ PAC KAGE 3.0 M3900 Phase III Virtual Office Enhancement • Virtual Office Enhancement 387 VIR_OFF_ ENH 25.
Features and Software options 75 Package Name Number Mnemonic Release Meridian 1 Enhanced Conference, TDS and MFS • Meridian 1 Enhanced Conference, TDS and MFS 204 XCT0 15 Meridian 1 Fault Managemen.
76 Features and Software options Package Name Number Mnemonic Release Meridian SL-1 ST Package • Meridian SL-1 ST Package 96 SLST 9 Message Intercept • Message Intercept 163 MINT 15 Message Waitin.
Features and Software options 77 Package Name Number Mnemonic Release Multifrequency Signaling for Socotel • Multifrequency Signaling for Socotel 135 MFE 10 Multi-Language I/O Package • Multi-lang.
78 Features and Software options Package Name Number Mnemonic Release Network Alternate Route Selection • Equi-distribution Network Attendant Service Routing (see also package 159) • Network Alter.
Features and Software options 79 Package Name Number Mnemonic Release New Flexible Code Restriction • China Number 1 Signaling Trunk Enhancements (see also packages 113, 128, and 131) • New Flexib.
80 Features and Software options Package Name Number Mnemonic Release Operator Call Back (China #1) • Busy Verify on Calling Party Control Calls • China Number 1 Signaling – Active Feature Dial .
Features and Software options 81 Package Name Number Mnemonic Release Originator Routing Control • Network Drop Back Busy and Off-hook Queuing (see also package 62) • Remote Virtual Queuing • Ou.
82 Features and Software options Package Name Number Mnemonic Release • Predictive Dialing Pre-translation • Pre-translation • Preventing Reciprocal Call Forward 92 PXLT 8 Priority Network Override • Network Breaking and Force Disconnect 389 PONW 25.
Features and Software options 83 Package Name Number Mnemonic Release Radio Paging • Radio Paging • Radio Paging Product Improvements • Recall to Same Attendant • Recall with Priority during N.
84 Features and Software options Package Name Number Mnemonic Release Room Status • Room Status 100 RMS 10 Scheduled Access Restrictions • Scheduled Access Restrictions • Secrecy Enhancement •.
Features and Software options 85 Package Name Number Mnemonic Release Spanish KD3 DID/DOD interface • KD3 Direct Inward Dialing/Direct Outward Dialing for Spain • Special Signaling Protocols • S.
86 Features and Software options Package Name Number Mnemonic Release System Speed Call • Speed Call/Autodial with Authorization Codes (see also package 1) • Speed Call, System • Speed Call Deli.
Features and Software options 87 Package Name Number Mnemonic Release United Kingdom • Analog Private Network Signaling System (APNSS) (see also packages 122 123, and 124) • UK Analogue Hardware S.
88 Features and Software options Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
89 Call Forwar d All Calls Contents This section contains information on the follo wing topics: "F eature descr iption" (page 89) "Operating parameters" (page 90) "F eature in.
90 Call Forw ard All Calls When y ou use Multiple Appearance DNs (MADNs), call redirection is determined based on the T erminal Number (TN) order in your DN bloc k. T o determine the TN order , pr int the DN bloc k from LD 20 or LD 22 (TYPE = DNB). When a call comes in to an MADN, the system begins a search to deter mine how the call is handled.
Feature inter actions 91 The Fle xible Orbiting Prev ention Timer , pre viously fix ed at 14 seconds, can be set dur ing Ser vice Change from 0 to 30 seconds (ev en numbers only). If a value of 0 is defined, then Orbit Pre vention is disabled and call forw arding is not inhibited in any wa y .
92 Call Forw ard All Calls Attendant Overflow P osition If the telephone assigned an Attendant Overflo w DN has activ ated the Call F orward All Calls feature , ov erflow calls are not rerouted to the telephone. If a analog (500/2500 type) telephone is f orwarded, A OP is canceled.
Feature inter actions 93 Call Forward, Internal Calls If Call Forw ard Reminder T one Allowed (CFRA) is in eff ect, whenev er an analog (500/2500 type) telephone with Inter nal Call Forw ard active goes off hook to originate a call, the telephone sounds the reminder tone.
94 Call Forw ard All Calls Calling P ar ty Name Display Denied During a Call F orward or Call T ransf er , the calling par ty digits and f orwarding/transf erring par ty digits are display ed on the ter minating telephone.
Feature inter actions 95 China - Flexible Feature Codes - Outgoing Call Barring Enhanced Flexible Feature - Outgoing Call Barring When a telephone with Outgoing Call Barr ing activ e activates CFW AC with a new CFW DN, the CFW DN is tested against the current barr ing le vel.
96 Call Forw ard All Calls name and number of the terminating telephone be denied, then on the calling telephone, the name of the terminating telephone is replaced by a string of four Xs (X X X X).
Feature inter actions 97 of the telephone. When call f orward is activated f or a telephone, entering #1 automatically deactivates call f orward, no matter what follo ws #1.
98 Call Forw ard All Calls If the Call F orward DN is busy , SA CP can be activated to wards the Call F orward DN, if all the requirements f or allowing Idle Extension Notification are met by this DN.
Feature inter actions 99 Network Inter com (Hot T ype D and Hot T ype 1 Enhancements) Hot T ype I calls respect or override all kinds of Call Forward f eatures (Busy , No Ans wer , All Calls, Inter nal, etc.
100 Call Forw ard All Calls Special prefix SPRE access codes SPRE access codes cannot be used as CFW DNs. If an attempt is made to program SPRE access code as a CFW DN, the overflo w tone is given at the time of CFW activation.
Feature implementation 101 4. "LD 57 - Add/change Flexib le Feature Codes f or Inter nal Call Forw ard." (page 103) Add/change Fle xible F eature Codes for Internal Call F orward.
102 Call Forw ard All Calls Prompt Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. FTR CFW xx yyyy...y Allow Call Forward All Calls, where: xx = maximum number of digits in the CFW DN. Valid entries are any integer in the range of (4)-31.
Feature oper ation 103 LD 57 - Add/change Flexib le Feature Codes for Internal Call Forwar d. Prompt Response Description REQ NEW CHG OUT Add, change, or remove an FFC. TYPE FFC Flexible Feature Code. CODE ICFA ICFD ICFV Access code for Internal CFW Activate.
104 Call Forw ard All Calls T o cancel Inter nal Call Forw ard: • Press Internal Call Forward . T o f orward calls from an analog (500/2500 type) telephone: Step Action 1 Lift the handset and dial SPRE 74 or lift the handset and dial #1 (2500 telephone) or lift the handset and dial the Call Forw ard Allowed FFC .
105 Call Forwar d and Busy Status Contents The f ollowing are topics in this section: "F eature descr iption" (page 105) "Operating parameters" (page 106) "F eature interactio.
106 Call Forward and Busy Status • Call F orward deactivated and not busy or • Call F orward deactivated and b usy The BFS ke y also acts as an Autodial (ADL) k ey . T o use the BFS ke y as an ADL ke y to call P ar ty A, P ar ty B goes off-hook and presses the BFS ke y f or P ar ty A.
Feature inter actions 107 Feature interactions Attendant and Network-Wide Remote Call Forward When the call forw ard status of a BFS station is changed from a telephone or attendant-based Remote Call Forward f eature, the BFS lamp(s) associated with that station are updated accordingly .
108 Call Forward and Busy Status Flexible Feature Code Boss Secretarial Filtering If the secretary telephone is a Meridian 1 proprietar y telephone, or a compact digital telephone, it may be equipped .
Feature implementation 109 LD 15 - Activate the Call Forward and Busy Status mode of operation. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: RDR Call Redirection CUST Customer number 0-99 Range for Large System and CS 1000E system.
110 Call Forward and Busy Status Feature operation Call Forward Status With FKA, the default, selected P ar ty A’s Call Forw ard (CFW) ke y-lamp or ke y-LCD pair operation is unaffected and depressi.
Feature oper ation 111 Party A’s Call Forward Party A’s telephone Deactivated Activated Idle Dark Wink = Fast Flash Busy Lit Flash Dark indicates lamp or LCD is off. Wink indicates lamp or LCD is winking at 60 impulses per minute (ipm) (0.875 seconds on, 0.
112 Call Forward and Busy Status Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
113 Call Forwar d Busy Contents This section contains information on the follo wing topics: "F eature descr iption" (page 113) "Operating parameters" (page 113) "F eature inte.
114 Call Forw ard Busy Call Detail Recording on Redirected Incoming Calls The Call Detail Recording on Redirected Incoming Calls feature does not aff ect how the Call F orward Busy feature oper ates; .
Feature inter actions 115 China - T oll Call Loss Plan T oll pad s witching is also provided after call f orwarding has been completed. When the toll call is div er ted, the diver ted par ty’s pad lev el is s witched back to its original value (unless it is an OPS station using dynamic switching).
116 Call Forw ard Busy Hunting When a telephone is busy , an incoming call hunts only if Hunting is allowed f or that telephone. If all the steps in the hunt group are busy , and Call W aiting is not allowed, the call f orwards to the attendant console.
Feature implementation 117 T runk Barring If an Originating T r unk Connection is f orwarded to a barred route, it receiv es the intercept treatment specified in the Customer Data Block. Feature packa ging This f eature is included in base system software.
118 Call Forw ard Busy Prompt Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CLS (FBD) FBA (Deny) allow Call Forward Busy. LD 11 - Allow/deny Call Forward Busy on Meridian 1 proprietary telephones.
119 Call Forwar d b y Call T ype Contents This section contains information on the follo wing topics: "F eature descr iption" (page 119) "Operating parameters" (page 120) "F e.
120 Call Forward b y Call T ype CFCT is allowed or denied f or each telephone in LD 10 or LD 11 with Class of Ser vice (CFT A/CFTD). If CFCT is allowed (CFT A), the forwarding destination is also defined in LD 10 or LD 11. Once enabled, CFCT requires no inter vention.
Feature inter actions 121 If an incoming call has been modified by Call F orward All Calls or Hunting, the Class of Ser vice and f orwarding DN are obtained from the dialed DN. This applies when Call Forw ard No Ans wer specified at the customer lev el is HNT or FDN.
122 Call Forward b y Call T ype Call Forward No Answer , Second Level T o implement CFCT for Second Le vel Call F orward No Ans wer eligible calls, the originating par ty’s call type is chec ked. If it is internal, the call is f orwarded to the Flexib le Call Forw ard No Answer DN (FDN).
Feature inter actions 123 The CCP code can also be stored on the f orwarding DN. If the CPP is requested on the f orwarding DN, the Privacy Indicator is outpulsed to the terminating node to inhibit the number of the f orwarding telephone (f or e xample, at the tandem node) from being display ed on the ter minating telephone.
124 Call Forward b y Call T ype ISDN Semi Permanent Connections f or A ustralia ISPC calls are handled according to the configuration of the route associated to the phantom tr unk TN. This configuration is independent of the route associated to the real TN.
Feature implementation 125 T runk Barring If an Originating T r unk Connection is f orwarded to a barred route, it receiv es the intercept treatment specified in the Customer Data Block. Feature packa ging Call F orward b y Call T ype is included in base system softw are.
126 Call Forward b y Call T ype Prompt Response Description - FNAL (HNT) ATT NO FDN Treatment for incoming internal calls. - CFNA 1-(4)-15 Number of ringing cycles for CFNA. LD 16 - Define a trunk route as internal or external f or Call Forward by Call T ype .
Feature oper ation 127 Prompt Response Description l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. FDN xxxx Flexible Call Forward No Answer DN for internal calls.
128 Call Forward b y Call T ype Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
129 Call Forwar d Destination Deactiv ation Contents This section contains information on the follo wing topics: "F eature descr iption" (page 129) "Operating parameters" (page 130.
130 Call Forw ard Destination Deactivation Figure 1 Call Forward Destination Deactiv ation Capability Operating parameters The feature is applicab le to all systems. Call Forw ard Destination Deactivation is only suppor ted on Call Forw ard. This feature is not suppor ted on Inter nal Call Forw ard.
Feature inter actions 131 CFDD can be activated on proprietar y , ISDN Basic Rate Interface and Analog (500/2500 type) telephones by dialing the CFDD FFC. 16-button Dual-T one Multi-F requency telephones can use one of the A,B,C or D function ke ys, configured as CFDD , or the y can also dial CFDD FFC to use this f eature.
132 Call Forw ard Destination Deactivation Call Forward, Remote Remote Call Forw ard (RCFW) and Call F orward Destination Deactivation (CFDD) provide the same functionality but are activ ated diff erently .
Feature implementation 133 Prompt Response Description 0-31 Range for Small System Media Gateway 1000B. ... - FFCS YES Change end of dialing digits. - - STRL 1-3 Number of digits to indicate end of dialing. - - STRG xxx String to indicate end of dialing.
134 Call Forw ard Destination Deactivation LD 18 - Configure Call Forwar d Destination Deactivation FFC on 16-button DTMF telephone. Prompt Response Description REQ NEW CHG Add, or Change 16-button data block. TYPE ABCD 16-button data block. TBNO 1-254 Number of ABCD Table to be added or changed.
Feature oper ation 135 2. If the or iginator’s call f orward DN does not match the active DN of the destination, then an overflo w tone is provided to the destination telephone. 3. If the Call F orward All Calls functionality on the originator telephone is already deactiv ated, then an ov erflow tone is provided to the destination telephone.
136 Call Forw ard Destination Deactivation Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
137 Call Forwar d External Den y Contents This section contains information on the follo wing topics: "F eature descr iption" (page 137) "Operating parameters" (page 138) "F e.
138 Call Forward External Deny Network (ESN) Location Codes, non-message center A utomatic Call Distribution (A CD) numbers, Call P ark numbers, and Direct Inward Ser vices Access numbers.
Feature implementation 139 Call Forward All Calls This f eature ov err ides other Call F orward All Calls parameters. F or e xample, if Call Forw ard to T r unk Access Code (CFT A) is allowed f or the.
140 Call Forward External Deny Allow/deny Call F orward Exter nal Deny for analog (500/2500 type) telephones. 2. "LD 11 - Allow/deny Call F orward External Deny f or Meridian 1 proprietar y telephones." (page 140) Allow/deny Call F orward Exter nal Deny f or Meridian 1 propr ietar y telephones.
141 Call Forwar d No Answer , Second Le vel Contents This section contains information on the follo wing topics: "F eature descr iption" (page 141) "Operating parameters" (page 143.
142 Call Forw ard No Answ er , Second Lev el • If the original call is e xtended by the attendant console, Attendant Recall occurs. Second Le vel Call F orward No Ans wer uses the same customer-lev el timer as Fle xible Call Forw ard No Ans wer to deter mine the number of r ings before f orwarding a call.
Feature inter actions 143 • Call F orward No Answ er , and • Attendant Recall. The order of precedence f or activation of Second Le v el Call F orward No Ans wer is as f ollows: • Call F orward .
144 Call Forw ard No Answ er , Second Lev el Call Forward by Call T ype T o implement Call Forw ard by Call T ype for Second Le vel Call F orward No Ans wer eligible calls, the originating par ty’s call type is check ed. If it is internal, the call is forw arded to the Flexib le Call Forw ard No Answ er DN (FDN).
Feature inter actions 145 DNDR time for a par ticular telephone, CFNA will forw ard this call before any SCN/MCN ke ys can r ing on this telephone. Note that CFNA is defined in the number of r ings and DNDR is defined in seconds.
146 Call Forw ard No Answ er , Second Lev el It is recommended that DN Message Center stations be denied CFNA, Call F orward Busy (CFB), Call F orwarding (CFW), and Call Hunting (HUNT).
Feature implementation 147 Slow Answer Recall When a Call F orward No Ans wer call is unans wered at a telephone eligible f or Second Le vel Call Forw ard No Ans wer , and the call was e xtended by an attendant, Second Lev el Call Forw ard No Answ er takes precedence over Slow Ans wer Recall.
148 Call Forw ard No Answ er , Second Lev el LD 15 - Assign Message Center to allow the Messa g e W aiting indication. Prompt Response Description REQ: CHG Change existing data. TYPE: FTR Features and options CUST Customer number 0-99 Range for Large System and CS 1000E system.
Feature oper ation 149 Prompt Response Description FDN xxx...x Flexible Call Forward No Answer DN. CLS (FND) FNA (MWD) MWA (SFD) SFA (Deny) allow Forward No Answer. (Deny) allow Message Waiting. (Deny) allow) Second Level CFNA SFA can be implemented with an MWA Class of Service.
150 Call Forw ard No Answ er , Second Lev el Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.
151 Call Forwar d No Answer/Fle xib le Call Forwar d No Ans wer Contents This section contains information on the follo wing topics: "F eature descr iption" (page 151) "Operating parame.
152 Call Forw ard No Answer/Fle xible Call F orward No Answ er telephone that does not answ er within the specified number of ring cycles is forw arded to the Flexib le Call Forward No Ans wer DN (FDN) associated with that telephone.
Feature inter actions 153 Incoming calls on pr ivate lines with the Restricted Call Modification option enabled are not f orwarded. Fle xible Call F orward No Answer DN (FDN) can be assigned to telephones with Message W aiting Allowed Class of Ser vice.
154 Call Forw ard No Answer/Fle xible Call F orward No Answ er A utomatic Call Distribution The Fle xible Call F orward No Ans wer operation does not apply to A utomatic Call Distribution (A CD) calls.
Feature inter actions 155 Call Forward No Answer , Second Level Second Le vel Call Forw ard No Answ er applies to the Hunt and Fle xible Call F orward No Answ er options. This is implemented by defining the FNAD , FNA T , or FNAL prompts in LD 15 as FDN or HNT .
156 Call Forw ard No Answer/Fle xible Call F orward No Answ er e xample, at the tandem node) from being display ed on the ter minating telephone. In this case, the f orwarding station must include the CPP in the f orwarding DN (such as *67 + A COD + the DN on the terminating node).
Feature inter actions 157 Direct Inward Dialing Call Forward No Answer Timer Call F orward No Ans wer takes precedence ov er the Message Center f eature.
158 Call Forw ard No Answer/Fle xible Call F orward No Answ er Hunting Hunting ma y result in the presentation of a call to a telephone that is diff erent from the dialed DN. In this case, if the call is eligible f or Flexib le Call F orward No Answ er , it is forw arded to the DN specified for the dialed DN, not the ringing DN.
Feature inter actions 159 Multi-P ar ty Operations F or Call T ransf er with Ring No Answ er (RGNA) if the user has selected an option other than Standard, the optional treatment has pr iority over the CFNA option selected in the LD 15.
160 Call Forw ard No Answer/Fle xible Call F orward No Answ er Night Service enhancements Any call which has been presented to the Attendant Overflow P osition cannot be removed from the console and re-queued by pressing the Mak e Set Busy (MSB) ke y .
Feature implementation 161 T runk Barring If an Originating T r unk Connection is f orwarded to a barred route, it receiv es the intercept treatment specified in the Customer Data Block. Feature packa ging This f eature is included in base system software.
162 Call Forw ard No Answer/Fle xible Call F orward No Answ er Prompt Response Description - ICI xx CFN Attendant Incoming Call Indicator for Call Forward No Answer, where: xx = key number (00-19). TYPE RDR - FNAD (HNT) ATT FDN NO Forward No Answer DID calls to the Hunt number.
Feature implementation 163 LD 11 - Add/c hang e Flexible Call Forwar d No Answer for Meridian 1 proprietary telephones. Prompt Response Description REQ: CHG Change existing data.
164 Call Forw ard No Answer/Fle xible Call F orward No Answ er Prompt Response Description CLS (FND) FNA (Deny) allow CFNA. HUNT xxxx Hunt DN where a No Answer call is to be routed (if the DN Expansion package is equipped, the DN can have up to 10 digits).
165 Call Forwar d Sa ve on SYSLO AD Contents This section contains information on the follo wing topics: "F eature descr iption" (page 165) "Operating parameters" (page 165) ".
166 Call Forw ard Sav e on SYSLOAD Call Forward by Call T ype The Call F orward status of each telephone can be saved as par t of the data dump routine and reinstated follo wing a SYSLOAD operation. Feature packa ging This f eature is included in base system software.
167 Call Forwar d to T runk Restriction Contents This section contains information on the follo wing topics: "F eature descr iption" (page 167) "Operating parameters" (page 167) &q.
168 Call Forw ard to T r unk Restr iction Feature packa ging International Supplementar y F eatures (SUPP) package 131. Feature implementation LD 16 - Create or modify the data b locks f or trunk r outes. Prompt Response Description REQ NEW CHG Add new data.
169 Call Forwar d, Internal Calls Contents This section contains information on the follo wing topics: "F eature descr iption" (page 169) "Operating parameters" (page 170) "F .
170 Call Forw ard, Inter nal Calls • an attendant-originated call • a conf erence call • a Group Call f eature initiated call • an incoming tr unk call over a trunk route classified as inter nal (LD 16 where RCLS = INT), and • an incoming Integrated Services Digital Network (ISDN) tr unk call using private numbering.
Feature inter actions 171 If an Inter nal CFW call is rejected, a displa y message is given if the telephone is digital and has a digit displa y module (this displa y message is the same as that given to a f ailed CFW All Calls activ ation request). Otherwise, ov erflow tone is given.
172 Call Forw ard, Inter nal Calls If the customer option is set to Call Forw ard Reminder T one Denied (CFRD), whene ver an analog (500/2500 type) telephone with inter nal CFW active goes off hook to originate a call, the telephone sounds either the nor mal dial tone (DIAL) or the Message W aiting Dial T one (MWDT).
Feature inter actions 173 The CCP code can also be stored on the f orwarding DN. If the CPP is requested on the f orwarding DN, the Privacy Indicator is outpulsed to the terminating node to inhibit the number of the f orwarding set (for e xample, at the tandem node) from being displa y ed on the terminating set.
174 Call Forw ard, Inter nal Calls Recovery on Misoperation of Attendant Console Call F orward tak es precedence over the Misoperation f eature. Remote Call Forward Remote CFW Activate (RCF A), Remote CFW Deactivate (RCFD), and Remote CFW V er ify (RCFV) FFCs can be used only to access CFW All Calls; they cannot be used to access Inter nal CFW .
Feature oper ation 175 Prompt Response Description TYPE: 500 Telephone type. FTR ICF 4-(16)-23 XICF Allow Internal CFW for the specified telephone and the maximum forward DN length. Remove Internal CFW from the telephone. LD 11 - Add/change CFW Internal Calls for Meridian 1 proprietary telephones.
176 Call Forw ard, Inter nal Calls 2 Dial the number where calls are to be forw arded. 3 Press the ICF ke y . —End— T o cancel Inter nal CFW from a Mer idian 1 propr ietar y telephone: • Press the ICF ke y .
177 Call Forwar d, Remote (Attendant and Netw ork Wide) Contents This section contains information on the follo wing topics: "F eature descr iption" (page 177) "Operating parameters&quo.
178 Call Forw ard, Remote (Attendant and Network Wide) A ne w optional customer-based pass word is introduced for attendant RCFW operation. This pass word is configured in LD 15 and is the only pass word required f or attendant RCFW operation.
Feature inter actions 179 The call forwarded destination can use the Remote Call Forw ard deactivation FFC as well as CFDD to deactivate the Call Forw ard All Calls functionality on the call forw ard station.
180 Call Forw ard, Remote (Attendant and Network Wide) As the data bloc ks associated with Phantom TNs match those of standard analog (500/2500 type) telephones configured within the system, the operation of the RCF A and RCFD features on Phantom TNs is applicable to the RCFW f eature.
Feature implementation 181 Feature packa ging The Attendant Remote Call Forw ard (ARFW) package 253 must be provisioned to activate the Attendant-based RCFW feature .
182 Call Forw ard, Remote (Attendant and Network Wide) Configure the attendant console RFW key . 7. "LD 15 - Configure the Attendant RCFW password." (page 184) Configure the Attendant RCFW passw ord. Set-based configuration LD 15 - Set the Station Control Pass word Length.
Feature implementation 183 Prompt Response Description CODE RCFD Remote Call Forward Deactivate. RCFD xx xx = RCFD code. CODE RCFV Remote Call Forward Verify. RCFV xx xx = RCFV code. LD 10 - Set the Station Control Pass wor d and allow Call Forward. Prompt Response Description REQ: CHG Change existing data.
184 Call Forw ard, Remote (Attendant and Network Wide) LD 12 - Configure the attendant console RFW key . Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE 2250 Attendant console type. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit.
Feature oper ation 185 Feature operation Network Wide Set-based Remote Call Forwar d F rom the remote set dial: Step Action 1 FCC RCF A code. 2 SCPW f or the set to be f orwarded. 3 The complete DN of the set to be forw arded. This DN is the full DN required to call the set to be f orwarded from the user’s present location.
186 Call Forw ard, Remote (Attendant and Network Wide) If a pass word is not required, the console displa y will show the DN of the set to be forw arded follow ed by the CFW DN stored on that set. The RFW k ey lamp will displa y the status of the CFW DN.
187 Call Forwar d/Hunt Override Via Flexib le Feature Code Contents The f ollowing are topics in this section: "F eature descr iption" (page 187) "Operating parameters" (page 188) .
188 Call Forward/Hunt Ov err ide Via Fle xible Feature Code Operating parameters The Call Forw ard/Hunt Ov err ide FFC can only be used in pre-dial mode from a set (f or instance, it must be dialed be.
Feature inter actions 189 Using post-dial Break-in after dialing the Call F orward/Hunt Override FFC is possible after encountering a busy set, if Break-in is enabled. Basic Rate Interface (BRI) BRI sets are not suppor ted; any attempt to dial Call Forw ard/Hunt Override from a BRI set is ignored and access denied treatment is returned.
190 Call Forward/Hunt Ov err ide Via Fle xible Feature Code f eature is overridden by the CFHO f eature. The incoming call will continue to be given Call W aiting treatment as if the Call W aiting Redirection f eature is disabled when the CFHO f eature is enab led by the calling par ty .
Feature inter actions 191 Idle Extension Notification This f eature can be used ev en if the Call F orward/Hunt Override Via FFC f eature is activated. When a b usy set is encountered, it is possible to place an Idle Extension Notification request against the set.
192 Call Forward/Hunt Ov err ide Via Fle xible Feature Code Ring Again No Answer Network Ring Again No Answer Using the Ring Again No Ans wer f eature is possible after using the Call F orward/Hunt Override FFC and encounter ing an idle set that does not ans wer .
Feature implementation 193 4. "LD 18 - Configure ABCD ke y for the F orward/Hunt Ov err ide Via FFC f eature." (page 193) Configure ABCD ke y f or the F orward/Hunt Override Via FFC f eature. LD 57 - Define FFC for Call Forwar d/Hunt Override .
194 Call Forward/Hunt Ov err ide Via Fle xible Feature Code Prompt Response Description A CFHO CFHO is assigned to key A. B CFHO CFHO is assigned to key B.
195 Call Hold, Deluxe Contents This section contains information on the follo wing topics: "F eature descr iption" (page 195) "Operating parameters" (page 196) "F eature inter.
196 Call Hold, Deluxe Operating parameters Exclusive Hold has pr iority over Individual Hold. If a telephone is equipped with Exclusive Hold, the other telephones receive the Exclusive , not Individual, Hold indication.
Feature implementation 197 Called P ar ty Control on Internal Calls The calling par ty and called par ty can put either par ty on hold. Howe v er , the calling par ty cannot release the call while the called par ty is on hold. The called par ty is per mitted to release the call.
198 Call Hold, Deluxe 2. "LD 10 - Enable/disab le Exclusive Hold f or analog (500/2500 type) telephones" (page 198) Enable/disab le Exclusive Hold for analog (500/2500 type) telephones.
Feature oper ation 199 Feature operation No specific operating procedures are required to use this f eature. Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .
200 Call Hold, Deluxe Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
201 Call Hold, Individual Hold Enhancement Contents This section contains information on the follo wing topics: "F eature descr iption" (page 201) "Operating parameters" (page 202).
202 Call Hold, Individual Hold Enhancement With the Release Option allow ed (HRLA), if the user is the only active member of the single line MADN on the call, pressing the hold k ey puts the call on hold as per the e xisting operation. With the Release Option denied (HRLD), the e xisting Individual Hold functionality is retained.
Feature inter actions 203 If the single line MADN member is an analog (500/2500 type) set, the lamp option only applies when P ermanent Hold is initiated from that set. The Release Option only applies when two or more par ties with the same single line MADN are activ e in a conference call.
204 Call Hold, Individual Hold Enhancement When the Release Option is allowed (HRLA) and the user presses the Hold ke y on an active single line MADN in order to enlarge a conference using the Call Join f eature, the follo wing occurs: • The call is disconnected if another member of the same single line MADN is still active on the call.
Feature implementation 205 T ransfer (TRN) F or Mer idian 1 propr ietar y sets with the Release Option allowed (HRLA), the transf er feature is disab led on the single line MADN, while more than one appearance is activ e in the conf erence. F or analog (500/2500 type) sets, transf ers work as per the existing operation.
206 Call Hold, Individual Hold Enhancement Prompt Response Description HRLA Individual Hold Release Option Allowed. HRLD = Individual Hold Release Option Denied (default). ... LD 10 - Enable Call T ransf er Allowed (XF A), Enhanced Hot Line Denied (EHTD), Exclusive Hold Denied (XHD), and Permanent Hold (PHD) for analog telephones.
Feature oper ation 207 Prompt Response Description ... KEY xx SCR yyyy Single Call Ringing key, where: xx = key number SCR = Single Call Ringing yyyy = DN KEY may also be defined as HOT (Two-way), PVN, PVR, or SCN.
208 Call Hold, Individual Hold Enhancement Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
209 Call Hold, P ermanent Contents This section contains information on the follo wing topics: "F eature descr iption" (page 209) "Operating parameters" (page 209) "F eature i.
210 Call Hold, P er manent T wo par ties, connected trunk-to-tr unk, can activate P ermanent Hold at the same time if the y both hav e the f eature defined. After being placed on P ermanent Hold, the second par ty can flash the s witchhook and dial #4 to hold the call.
Feature pac kaging 211 Camp-On, Forced Override, Enhanced Override, Priority Neither held calls nor telephones with calls on hold can be camped on or ov err idden. Overflow (f ast busy) tone is retur ned to telephones attempting either F orced Camp-on or Prior ity Override.
212 Call Hold, P er manent Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 15 - Enable/disab le P er manent Hold reminder r ing timer for the customer ." (page 212) Enable/disab le P er manent Hold reminder r ing timer for the customer .
Feature oper ation 213 The P ermanent Hold timer begins. T o retr ie ve a held call, lift the handset. Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .
214 Call Hold, P er manent Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
215 Call P ark Contents This section contains information on the follo wing topics: "F eature descr iption" (page 215) "Operating parameters" (page 216) "F eature interactions.
216 Call P ar k P ark the call, then page the person called. The person called then picks up the call directly or through the attendant. Call P ark also enables the telephone that or iginally receives the call to par k it so that another telephone can retriev e it later .
Feature inter actions 217 Private lines, attendant DNs, A utomatic Call Distr ibution (A CD), and Direct Inward System Access (DISA) DNs are not valid park numbers. T r unks without disconnect super vision cannot be parked. P arked calls are not retained dur ing initialization or SYSLOAD .
218 Call P ar k Accessing telephone Class of Service Parked call type FRE FR1 FR2 DID Trunk denied denied denied TIE trunk allowed allowed denied Advice of Charge f or EuroISDN When a set parks a call charged with Advice of Charge, the calling par ty continues to be charged until the call is answ ered by another set.
Feature inter actions 219 Call Detail Recording (CDR) Call Detail Recording (CDR) records f or Call P ark are similar to the star t and end records generated when a call is transf erred or ter minated. When a call is parked, a Call Detail Recording (CDR) star t record is generated if one has not already been generated b y another f eature.
220 Call P ar k Call W aiting A recall of a par ked call is not presented in the Call Waiting mode . If an internal telephone is in the parked state, Call W aiting to that telephone is not provided. Centralized Attendant Ser vice Call P ark is limited to the local system for systems equipped with Centralized Attendant Ser vice.
Feature inter actions 221 Do Not Disturb Calls can be parked on telephone DNs that are in the Do Not Disturb mode (DND). T elephones in the DND mode can park a call or access a parked call. Recall of a parked call to a DND telephone is recalled to the attendant.
222 Call P ar k Intercept Computer Dial fr om Director y - Pre-dial Operation An attendant can park a call in the follo wing manner : • Press the Call P ark ke y on the attendant console. • Dial a DN from the Intercept Computer . T er minate Call P ar k operation by pressing the Release key .
Feature implementation 223 Privac y Release When a call from a Meridian 1 propr ietar y telephone is parked, that telephone cannot activate Privacy Release. F or example, P ar ty A calls P ar ty B . P ar ty B parks the call. P ar ty A cannot activ ate Privacy Release.
224 Call P ar k 4. "LD 11 - Add or change a Call P ar k ke y on Mer idian 1 proprietar y telephones." (page 225) Add or change a Call P ar k ke y on Meridian 1 proprietar y telephones. 5. "LD 12 - Add or change a Call P ark k ey on attendant consoles.
Feature oper ation 225 Prompt Response Description TYPE: 500 Telephone type. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit.
226 Call P ar k —End— T o park a call on an e xtension other than the System P ar k e xtension, follow these steps: Step Action 1 Press P ark . 2 Enter the extension n umber . 3 Press P ark again. —End— T o par k a call using SPRE codes, f ollow these steps: Step Action 1 Press T ransfer or Conference .
227 Call P ark on Unsupervised T runks Contents This section contains information on the follo wing topics: "F eature descr iption" (page 227) "Operating parameters" (page 227) &qu.
228 Call P ar k on Unsuper vised T r unks Feature interactions Attendant Calls W aiting Indication If all the attendants are b usy and a Call P ark Recall occurs, the recall is placed in the calls waiting queue.
Feature oper ation 229 Prompt Response Description ... DCTI (0)-511 Time, in seconds, that an extension is allowed to ring or be on hold or Call Park before the trunk is disconnected. 0, the default, or <CR> means that the condition goes on indefinitely.
230 Call P ar k on Unsuper vised T r unks Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
231 Call P ar ty Name Display Contents This section contains information on the follo wing topics: "F eature descr iption" (page 231) "Operating parameters" (page 234) "F eatu.
232 Call P ar ty Name Display Multi-Language CPND displays the par ty’s name in Roman/English or Katakana (Japanese alphabet) characters on Meridian modular telephones. The names are stored in the database under each character set and the language is specified with the Mer idian modular program k eys.
Feature description 233 The NAME prompt in LDs 10, 11, and 95 accepts first name , a comma as a separator , and last name (such as Mar y ,Smith). CPND also suppor ts names using a space separator (such as Mar y Smith), treating the entire name string as the first name.
234 Call P ar ty Name Display displa yed is more than 40, an arrow appears in the upper right cor ner of the displa y . The arrow aler ts the user that more information can be retriev ed using the scrolling keys .
Feature inter actions 235 If the call destination is a trunk or a telephone type other than Mer idian modular , the name is tr anslated into the ASCII equivalent. Multi-Language CPND applies to DNs on local s witches only . CPND f or Integrated Services Digital Network (ISDN) calls is display ed in English only .
236 Call P ar ty Name Display A utomatic Call Distribution (A CD) Dialed Number Identification Services (DNIS) If an incoming trunk call from a route with DNIS is presented to a display telephone, the identification digits f ollow the regular trunk access code and member number .
Feature inter actions 237 Calling Party Privac y In current operations, if the Inter national Supplementar y Features (SUPP) package 131 is not equipped in the system, an incoming ISDN call with the Call P ar ty Name Display (CPND) Indicator field set to "Presentation Denied" still displays the Calling P ar ty Name.
238 Call P ar ty Name Display End-to-End Signaling When entered after a call is answ ered, EES digits are display ed immediately f ollowing the CPND name of the connected par ty . Leading DN digits and name characters ma y be shifted out of the display window .
Feature implementation 239 Network Inter com Hot T ype I calls displa y names the same as a nor mal call. Hot T ype I calls that become a nor mal call indicate on the originating station’s displa y that the call is no longer a Hot Line call.
240 Call P ar ty Name Display Create the CPND data bloc k. 2. "LD 95 - Add names to the CPND data bloc k." (page 241) Add names to the CPND data b lock. 3. "LD 10 - Allow names to be assigned to analog (500/2500 type) telephones." (page 242) Allow names to be assigned to analog (500/2500 type) telephones.
Feature implementation 241 Prompt Response Description STAL (NO) YES Static allocation of name storage. Must be YES if Background Terminal is equipped, or whenever name strings change frequently. - DFLN 5-MXLN Average default character string length. Suggested default is 13 or the maximum length given to MXLN, whichever is less.
242 Call P ar ty Name Display Prompt Response Description - XPLN xx Expected Length. Range must be between the Input Name length and the MXLN, or it defaults to DFLN. <CR> Set XPLN to average default character string length (DFLN) or the actual length (NAME), whichever is longer.
Feature implementation 243 Prompt Response Description TYPE: 2250 Attendant console type. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit.
244 Call P ar ty Name Display Print entries from the CPND data bloc k LD 95 - Print information associated with entries in the CPND data block. Prompt Response Description REQ PRT Print entries in the CPND data block. TYPE NAME CPND name strings. CUST xx Customer number, as defined in LD 15 LANG ROM KAT Print names in Roman or Katakana.
Feature oper ation 245 Prompt Response Description l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CUST xx Customer number, as defined in LD 15 CPND NEW CHG OUT Add, change, or remove the CPND information.
246 Call P ar ty Name Display Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
247 Call Pic kup Contents This section contains information on the follo wing topics: "F eature descr iption" (page 247) "Operating parameters" (page 248) "F eature interactio.
248 Call Pickup • Normal Ringing Queue CO call (Pr iority 2) • Normal Ringing Queue non-CO call (Prior ity 4) Operating parameters The number of Call Pickup groups is 4095. The number of members assigned to each g roup is unlimited, depending on a vailable system memor y .
Feature inter actions 249 Conference This f eature cannot be activated during a conference call. Meridian 1 proprietar y telephones can activate Call Pic kup if an idle Director y Number (DN) ke y is av ailable . The conference call must be put on hold before pressing the idle DN k ey to pic k up the call.
250 Call Pickup Multi-P ar ty Operations Analog (500/2500 type) telephones with PU A and TSA Class of Ser vice can pick up a call only if they are not inv olved in another call. After picking up a call, the user can form a Consultation connection and dial Programmab le Control Digits as nor mal.
Feature implementation 251 LD 15 - Implement CO T runk Priority in the Customer Data Block. Prompt Response Description REQ: CHG Change existing data. TYPE: FTR Features and options CUST Customer number 0-99 Range for Large System and CS 1000E system.
252 Call Pickup Feature operation T o answ er a call in your Call Pic kup group from a Mer idian 1 propr ietar y telephone, f ollow these steps: Step Action 1 Lift the handset, or press a DN ke y .
253 Call Pic kup, Directed Contents This section contains information on the follo wing topics: "F eature descr iption" (page 253) "Operating parameters" (page 254) "F eature .
254 Call Pickup , Directed Both GPU and DPU can be activated using programmab le ke ys or Special Prefix (SPRE) code dialing. Each pickup method can be assigned to a telephone independent of the others. The dialed digits (DN or group number) are displa yed on the Digit Display as dialed.
Feature implementation 255 3. "LD 11 - Configure Mer idian 1 propr ietar y telephones to allow Directed Call Pickup Class of Ser vice." (page 255) Configure Mer idian 1 proprietar y telephones to allow Directed Call Pickup Class of Ser vice.
256 Call Pickup , Directed Prompt Response Description TYPE: a...a Telephone type. Type ? for a list of possible responses. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit.
Feature oper ation 257 T o answ er a call in another Call Pickup group from an analog (500/2500 type) telephone, follo w these steps: Step Action 1 Lift the handset and dial SPRE + 94 or PUGR FFC.
258 Call Pickup , Directed Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
259 Call Redirection b y Da y Contents This section contains information on the follo wing topics: "F eature descr iption" (page 259) "Operating parameters" (page 260) "F eatu.
260 Call Redirection by Day There is a class of ser vice (CLS) f or each of CRT OD , CRD A Y , and Call Redirection by Holida y (CRHOL). Each CLS can be enabled or disabled separately and are independent of each other . At the CRD A Y prompt, ans wering “YES” or “NO” does not fully enable or disable the f eature.
Feature inter actions 261 Call Forward No Answer When Call Redirection by Da y (CRD A Y) is activated, calls unans wered after a specified number of r ings are sent to Call Forw ard No Ans wer f eature (CFNA) and forw arded to the alter nate DN based on the alter native da ys/holidays configured f or the set.
262 Call Redirection by Day Multiple Appearance DN, Multiple Appearance Redirection Prime When a call redirection f eature is activated f or a Multiple Appearance DN (MADN), the TN information is required. Call redirection alwa ys refers to the Multiple Appearance Redirection Prime (MARP) TN to deter mine the f eature operation.
Feature implementation 263 LD 15 - Configure alternate days/holida ys. Prompt Response Description REQ: CHG Change existing data. TYPE: RDR Redirection data CUST Customer number 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B.
264 Call Redirection by Day Prompt Response Description nnnn Where: n = 0, 1, 2, or 3. ALL Select all four holiday option lists. Precede the holiday list with X to remove. - DATE dd mm yyyy Continue to input holidays to maximum of 20. <CR> Stop adding holidays and continue administration.
Feature implementation 265 Prompt Response Description AHOL (0) - 3 Enter the list of alternate redirection holidays in Holiday list 0-3 as selected for the set defined in the Customer Data Block. ... FTR AFD x...x Alternate forward DN to which all internal calls on an alternate day and/or holiday are redirected upon no answer.
266 Call Redirection by Day Prompt Response Description AEFD x...x Alternate external forward DN to which incoming calls are redirected on alternate days. AEHT x...x When the DN is busy, all incoming calls for the specified holiday are redirected to the alternate external hunt DN.
267 Call Redirection b y Time of Da y Contents This section contains information on the follo wing topics: "F eature descr iption" (page 267) "Operating parameters" (page 268) &quo.
268 Call Redirection by Time of Day more CR Tx options (at least one with an unequal star t and end time), then call redirection to the alter nate DN takes place , e ven when y ou enter “NO” at the CRT OD prompt.
Feature pac kaging 269 Hunting by Call T ype If Call F orward by Call T ype (CFCT) is enabled with Call F orward No Ans wer (CFNA) and Call Redirection by Time of Day (CR T OD), unans wered internal calls receiving CFNA are routed to the Flexib le CFNA DN, Hunt DN, Alter nate Fle xible CFNA DN or Alternate Hunt DNs.
270 Call Redirection by Time of Day Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 15 - Configure Alter native Redirection Time." (page 270) Configure Alternative Redirection Time.
Feature implementation 271 Prompt Response Description - - CRT2 SH SM EH EM Alternate time option 2, where: SH = start time in hours, SM = start time in minutes, EH = end time in hours and EM = end time in minutes in international time format (hour from 00-23 and minute 00-59).
272 Call Redirection by Time of Day LD 11 - Configure T erminal Number Block for pr oprietar y telephones Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses.
273 Call T ransf er Contents This section contains information on the follo wing topics: "F eature descr iption" (page 273) "Operating parameters" (page 274) "F eature interac.
274 Call T ransf er Operating parameters A separate Call T ransf er ke y/lamp pair must be assigned to Meridian 1 proprietar y telephones. A transf er allowed Class of Ser vice must be specified f or analog (500/2500 type) telephones to access this feature .
Feature inter actions 275 A utomatic Redial When an A utomatic Redial (ARDL) call is not accepted b y the calling par ty , the Call T ransf er (TRN) ke y is ignored. Call Forward by Call T ype Calls modified b y Call T ransf er receive Call F orward b y Call T ype treatment.
276 Call T ransf er F or pickup after call transf er completion, ev er ything happens as if the call had been made directly from calling to r inging par ty . After pickup is perf or med, displays are updated as for normal Call Pickup . Call T ransfer Call Completion notification is only presented to the Call Completion originating set.
Feature inter actions 277 China - T oll Call Loss Plan T oll pad switching is also provided after call transfer has been completed. When the toll call is div er ted, the diver ted par ty’s pad lev el is s witched back to its original value (unless it is an OPS station using dynamic switching).
278 Call T ransf er Group Hunt Any call ma y be transf erred to a Group Hunt Pilot DN. If there are no idle sets av ailable f or the call transf er , the call is queued to the Pilot DN and the caller receives ring back tone. If the call cannot be queued because the queue threshold has been reached, the caller receives b usy tone.
Feature inter actions 279 Meridian 911 T r unk priority associated with an incoming 911 call is only preser ved if b lind transf er is used. Meridian 911 - Call Abandon M911 abandoned calls cannot be transf erred. Message Registration The par ty that or iginates a call is charged.
280 Call T ransf er On Hold on Loudspeaker It will not be possible to tr ansf er the loudspeaker call to another par ty . P eriodic Pulse Metering If the user of a station which is connected to a mete.
Feature inter actions 281 Privac y Override Calls in a Privacy Override conf erence state cannot be transferred. Station Activity Records A Station Activity Record is generated when a set with Class of Ser vice Call Detail Monitor ing Allowed (CDMA) transf ers a tr unk call.
282 Call T ransf er (500/2500 type) telephone does not result in a call transf er if the Or iginating T r unk Connection is barred. The user of a Meridian 1 propr ietar y telephone remains connected to the denied par ty until releasing the connection and returning to the held Or iginating T r unk Connection.
Feature oper ation 283 LD 11 - Add a Call T ransf er key for Meridian 1 proprietary telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit.
284 Call T ransf er Step Action 1 Flash the s witchhook. The call is on hold. 2 Dial the number where you want to transf er the call. 3 Flash the switchhook when y ou hear ringing or after your call is ans wered. When your call is ans wered, you ma y speak pr ivately with the new par ty before completing the transf er .
285 Call W aiting Redirection Contents This section contains information on the follo wing topics: "F eature descr iption" (page 285) "Operating parameters" (page 286) "F eatu.
286 Call W aiting Redirection Operating parameters The e xisting Call W aiting and Call F orward No Answ er limitations apply to the Call W aiting Redirection feature . The Call Forw ard No Ans wer feature is used b y the Call W aiting Redirection f eature to redirect "no ans wer" calls given Call W aiting treatment.
Feature inter actions 287 DN (FDN) or Hunt DN, and "no ans wer" e xter nal calls are routed for CFNA treatment to the External Flexib le CFNA DN (EFD) or Exter nal Hunt DN (EHT).
288 Call W aiting Redirection Direct Inward Dialing Call Forward No Answer Timer The Direct Inward Dialing Call Forw ard No Ans wer Timer is applied after the last stage of CFNA or SFNA treatment resulting from the Call W aiting Redirection f eature for DID Call W aiting calls.
Feature inter actions 289 Message W aiting Message W aiting has precedence ov er CFNA and Attendant Recall f or attendant-e xtended calls. Unansw ered calls given Call W aiting treatment are f orwarded to the Fle xible CFNA DN b y the Call W aiting Redirection f eature.
290 Call W aiting Redirection Network Call Forwar d No Answer Existing Network CFNA treatment is applied to calls receiving Call W aiting treatment on sets with CFNA and the Call W aiting Redirection feature enabled if the Call W aiting call is not answ ered before the e xpiration of the CFNA timer and the CFNA DN is on another node .
Feature implementation 291 3. "LD 11 - Configure Call W aiting, and Call F orward No Answ er for Meridian 1 propr ietar y telephones." (page 292) Configure Call W aiting, and Call F orward No Ans wer f or Mer idian 1 proprietar y telephones.
292 Call W aiting Redirection Prompt Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. HUNT xxx..x Hunt DN. If the Call Forward No Answer treatments set up in LD 15 are set to HNT, the Hunt DN should be configured.
Feature oper ation 293 Prompt Response Description FBA Call Forward Busy Allowed. For customers with the United Kingdom (UK) package 190 configured, CLS must be set to FBA for calls over DASS/DPNSS trunks. RCO (0)-2 Ringing cycle option for Call Forward No Answer.
294 Call W aiting Redirection Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
295 Call W aiting/Internal Call W aiting Contents This section contains information on the follo wing topics: "F eature descr iption" (page 295) "Operating parameters" (page 296) &.
296 Call W aiting/Inter nal Call Waiting Call W aiting applies to Direct Inward Dialing (DID), Central Office (CO), F oreign Exchange (FX), and Wide Area T elephone Ser vice (W A TS) tr unk calls e xtended to a busy telephone by the attendant. Call W aiting also applies to calls on TIE and Common Control Switching Arrangement (CCSA) trunks.
Feature inter actions 297 When a second call goes to a telephone that already has a Call W aiting call, the second call is recalled to the attendant if it is not answ ered by the number of rings defined in the Customer Data Bloc k (R TIM prompt, field zz).
298 Call W aiting/Inter nal Call Waiting Attendant Queuing Call W aiting options do not apply to calls queued to a specified attendant. The e xception to this is the display call waiting k ey , which shows the number of calls in the ov erall attendant queue and the calls in the queue f or a specified attendant.
Feature inter actions 299 Camp-On Call W aiting and Camp-On are mutually exclusiv e. If a Call W aiting Class of Ser vice or ke y is defined, Camp-On cannot be provided.
300 Call W aiting/Inter nal Call Waiting Idle Extension Notification This f eature can be used ev en if the Call F orward/Hunt Override Via FFC f eature is activated. When a b usy set is encountered, it is possible to place an IEN request against the set.
Feature inter actions 301 If an analog (500/2500 type) telephone user attempts to set up a Consultation connection by dialing a busy DN and if the Call W aiting conditions are satisfied, the controlling par ty will hear r ingback tone and the active par ty will hear Call W aiting tone.
302 Call W aiting/Inter nal Call Waiting Night Service Enhancements This f eature will ter minate incoming Night calls to busy DNs by applying Call W aiting.
Feature oper ation 303 Prompt Response Description TYPE: 500 Telephone type. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit.
304 Call W aiting/Inter nal Call Waiting Step Action 1 Press Hold if you want to put y our second call on Hold. 2 Press the extension k ey that has the first call on it. —End— T o answ er a Call W aiting call on analog (500/2500 type) telephones, f ollow these steps: • Flash the s witchhook when you hear a beep during a telephone call.
305 Called P ar ty Contr ol on Internal Calls Contents This section contains information on the follo wing topics: "F eature descr iption" (page 305) "Operating parameters" (page 3.
306 Called Party Control on Inter nal Calls This f eature is designed for stand alone application only and is not suppor ted across a network. On a set to set call, the calling and the called par ty must belong to the same customer on the same system.
Feature implementation 307 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 15 - Configure Called Party Control on Inter nal Calls in the Customer Data Block." (page 307) Configure Called P ar ty Control on Inter nal Calls in the Customer Data Block.
308 Called Party Control on Inter nal Calls LD 10 - Enable Malicious Call T race on Analog (500/2500 type) sets. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: 500 Analog Set Type. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit.
Feature oper ation 309 Simple Call - Meridian 1 Proprietary Sets Set A, the calling par ty , initiates a call to Set B , the called par ty . Set B has Class of Ser vice Malicious Call T race Allowed (MCT A) configured.
310 Called Party Control on Inter nal Calls 2. In a three par ty conf erence between the called par ty , calling par ty and the recorder then the recorder is not considered as a conf eree. The recorder is treated as a simple call for called par ty control on inter nal calls f eature.
311 Called P ar ty Disconnect Contr ol Content This section contains information on the follo wing topics: "F eature descr iption" (page 311) "Operating parameters" (page 311) &quo.
312 Called P ar ty Disconnect Control An incoming call with Called P ar ty Disconnect Control can be f orwarded to another telephone, b ut not to another trunk. T andem tr unk connections are not allo wed on incoming calls on tr unks with Called P ar ty Disconnect Control allowed.
Feature oper ation 313 P eriodic Clearing Enhancement Called P ar ty Disconnect Control can exist on the same system and function on the same route, b ut is not to be used in conjunction with P eriodic Clearing.
314 Called P ar ty Disconnect Control Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
315 Calling P ar ty Name Displa y Denied Content This section contains information on the follo wing topics: "F eature descr iption" (page 315) "Operating parameters" (page 317) &q.
316 Calling Party Name Display Denied In the follo wing example , or iginating set A has DIGA and NAMA Class of Ser vice, and ter minating set B also has DIGA and NAMA Class of Ser vice.
Feature inter actions 317 Operating parameters This enhancement per tains to both standalone and network environments. The called par ty digits are display ed on the originating set, regardless of the Class of Ser vice of the ter minating set.
318 Calling Party Name Display Denied a QSIG network is interacting with an Mer idian Customer Defined Network (MCDN) network providing network capability ND3, both the MCDN and QSIG Name Display f eature function on the same lev el.
Feature oper ation 319 Prompt Response Description TYPE: 500 Telephone type. ... CLS (DDGA) DDGD (NAMA) NAMD (Allow) deny DN to be displayed on other set. (Allow) deny name to displayed on other set. LD 11 - Configure the Calling Party Name Display Denied Class of Service for proprietary telephones.
320 Calling Party Name Display Denied Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
321 Calling P ar ty Priv acy The Calling P ar ty Pr ivacy (CPP) f eature enables the system to suppor t the bloc king of a Calling P ar ty’s Number and Name from being display ed at the terminating set on an individual call basis.
322 Calling Party Privacy Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
323 Calling P ar ty Priv acy Override Content This section contains information on the follo wing topics: "F eature descr iption" (page 323) "Operating parameters" (page 326) ".
324 Calling P ar ty Privacy Override When the CPPO Fle xible F eature Code is dialed prior to the nor mal dialing sequence, the call is marked as a CPPO call. The CPPO Flexib le Feature Code is then removed from the dialed digits stored in the call register .
Feature description 325 Incoming calls An incoming ISDN call is recognized as a CPPO call (that is, it carries the Pr ivacy Ov erride Indicator) if the Presentation Indicator field is set to "Pr.
326 Calling P ar ty Privacy Override Non-ISDN to ISDN tandem Even though a Privacy Override Indicator is not provided f or an incoming non-ISDN tr unk call, if the outgoing route has TCPP set to NO, the Presentation Indicator field in the Calling P ar ty IE is set to "Presentation Allowed".
Feature inter actions 327 When a user dials the Flexib le F eature Code defined for the CPPO f eature and if CPPO is not provisioned on the outgoing trunk route, the call proceeds without carr ying the Pr ivacy Ov err ide Indicator .
328 Calling P ar ty Privacy Override the normal dialing sequence, is stored against the A utoline ke y . The CPPO Fle xible F eature Code is counted against the maximum number of digits (currently 31) stored against the Autoline k ey . The CPPO Flexib le Feature Code can also be stored against the Autoline ke y .
Feature inter actions 329 Call Detail Recording Call Detail Recording (CDR) records continue to include the Calling P ar ty Number e ven if the caller has requested CPPO. When the CDR record is generated, the CPPO Flexib le Feature Code dialed by the originator is included in the DIGIT field (if it displays the dialed digits).
330 Calling P ar ty Privacy Override If CPPO is requested on the f orwarding DN and the call is f orwarded across an ISDN link, the outgoing SETUP message includes the Redirecting Number IE (if it exists) with the Presentation Indicator set to "Presentation Allowed".
Feature inter actions 331 Calling Party Privac y If the user requests both Calling P ar ty Privacy and Calling P ar ty Pr ivacy Override, then the f eature last requested takes precedence. The Fle xible F eature Code dialed last deter mines the type of call.
332 Calling P ar ty Privacy Override Conference The CPPO feature passes the Privacy Override Indicator to the ter minating set in order to displa y the Calling P ar ty Number and Name, if the Conf erence f eature is used for the pur pose of performing a transf er .
Feature inter actions 333 Last Number Redial The Last Number Redial (LNR) feature stores the CPPO Flexib le Feature Code in the LNR database if the CPPO Fle xible F eature Code was included in the last number dialed b y the user . The outgoing re-dialed calls also send the Privacy Override Indicator to the far end.
334 Calling P ar ty Privacy Override Meridian Mail When an incoming ISDN call with the CLID Presentation Indicator set to "Allowed" ter minates on Meridian Mail, the CLID passed to Meridian Mail is recorded. The call is treated b y Mer idian Mail as an e xter nal call.
Feature inter actions 335 Remote Vir tual Queuing The Remote Vir tual Queuing feature has automatic retr y capabilities that are used when congestion is encountered within the network. The same Calling P ar ty Pr ivacy Ov err ide considerations are provided to the "retries" as were provided to the or iginally dialed call.
336 Calling P ar ty Privacy Override Virtual Network Services CPPO treats Vir tual Network Ser vices (VNS) trunk calls in the same manner as ISDN trunk calls.
Feature implementation 337 Configuration procedures require that the f ollowing conditions are met bef ore y ou configure Privacy Ov err ide Indicators for a Non-ISDN route: • CPPO is configurable on CO T , DID , FEX, W A T and ISA routes. • OAPO pac kage 104 is restr icted or unequipped.
338 Calling P ar ty Privacy Override Prompt Response Description CUST xx Customer number, as defined in LD 15 ROUT Route number 0-511 Range for Large System and CS 1000E system. 0-127 Range for Small System and Media Gateway 1000B. All ISDN trunk routes are CPPO configurable.
Feature oper ation 339 LD 10/11 - Activate Calling Party Number and Name per-line blocking. Prompt Response Description REQ: NEW CHG Add new data. Change existing data.
340 Calling P ar ty Privacy Override Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
341 Camp-On to a Set in Ringbac k or Dialing Contents This section contains information on the follo wing topics: "F eature descr iption" (page 341) "Operating parameters" (page 34.
342 Camp-On to a Set in Ringback or Dialing has W ar ning T one Allowed class of ser vice and the customer has the Camp-on T one Allowed option. Music is provided to the camped-on station, if the Music package is equipped and defined f or the customer .
Feature oper ation 343 Slow Answer Recall Modification Slow Ans wer Recall Modification (SLAM) has an interaction after the attendant ans wers the recall. If SLAM is configured, then the target set is disconnected after the attendant ans wers the recall.
344 Camp-On to a Set in Ringback or Dialing Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.
345 Camp-On to Multiple Appearance Directory Number Contents This section contains information on the follo wing topics: "F eature descr iption" (page 345) "Operating parameters" (.
346 Camp-On to Multiple Appearance Director y Number Step Action 1 Sets A, B , and C are Meridian 1 propr ietar y telephones with the same MCR or MCN DN. All three sets are b usy . 2 The attendant e xtends an external call to the busy DN and releases.
Feature oper ation 347 Single Call Ringing and Non-ringing Multiple-appearance Single Call Ringing and Non-r inging (SCR and SCN) DNs are not aff ected by the Camp-On enhancement.
348 Camp-On to Multiple Appearance Director y Number Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.
349 Camp-On Content This section contains information on the follo wing topics: "F eature descr iption" (page 349) "Operating parameters" (page 349) "F eature interactions&quo.
350 Camp-On Feature interactions Attendant Blocking of Directory Number Camp-on is denied f or a DN that is b locked due to the Attendant Blocking of DN f eature. Attendant Break-In If the destination DN has a camped-on incoming tr unk call, the attendant cannot e xtend the urgent incoming call as a Camp-On call.
Feature inter actions 351 China Number 1 Signaling - Called Party Control A local attendant cannot Camp-on a call to an analog (500/2500 type) set that is on an outgoing tr unk call that follo ws Called P ar ty Control.
352 Camp-On Group Hunting Queuing Limitation No Camp-on tone is provided f or Group Hunting Queuing Limitation. Hunting Hunting takes precedence ov er Camp-On. Idle Extension Notification When an extension is b lock ed for receiving calls due to the Idle Extension Notification feature , Camp-on is not possible.
Feature implementation 353 Source Inc luded when Attendant Dials The source remains included while the attendant dials the destination. Uninterrupted Line Connections W arning T one Class of Ser vice with warning tone denied allows a call to be camped on, but with no war ning tone.
354 Camp-On Prompt Response Description - STCB (NO) YES Station Camp-On Busy allowed. - NSCP (NO) YES Network Station Camp-On to sets on this node allowed. LD 10 - Allow warning tone Class of Ser vice for analog (500/2500 type) telephones. Prompt Response Description REQ: CHG Change existing data.
Feature oper ation 355 Step Action 1 When you hear a shor t beep indicating a camped-on call, hang up or press Rls . 2 When the telephone rings, lift the handset. Y ou are connected to the camped-on call. —End— Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.
356 Camp-On Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .
357 Camp-On, For ced Content This section contains information on the follo wing topics: "F eature descr iption" (page 357) "Operating parameters" (page 358) "F eature interac.
358 Camp-On, Forced F orced Camp-On is similar to station-to-station Camp-On e xcept that F orced Camp-On can be done with either no call on hold or an external or internal call on hold.
Feature inter actions 359 • Hold • Data call • Release Link call, and • P arked call. Call Forw ard and Hunting take precedence ov er Call Waiting. If Call W aiting is allowed, Camp-On is not attempted. If Call W aiting is not allowed, station-to-station Camp-On is automatically attempted.
360 Camp-On, Forced Call Hold, Deluxe Call Hold, P ermanent Hold Neither held calls nor telephones with calls on hold can be camped on to with F orced Camp-On. Overflow tone is returned to telephones attempting F orced Camp-On. Camp-On Station-to-Station Camp-On and attendant Camp-On are not affected by F orced Camp-On.
Feature implementation 361 Operator Call Back T elephones inv olved in an Oper ator Call Back call or T oll Operator Break-In cannot be camped on to with F orced Camp-On. Ov erflow tone is retur ned to telephones attempting F orced Camp-On. Override When Pr iority Override is activated, it replaces nor mal override.
362 Camp-On, Forced LD 15 - Configure the customer f or Automatic For ced Camp-On and Station Camp-On tone . Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: MPO Multi-Party Options ... - AFCO (NO) YES Automatic Forced Camp-On.
Feature oper ation 363 LD 11 - Configure Meridian 1 pr oprietary telephones for For ced Camp-On. Prompt Response Description REQ: NEW CHG Add new data.
364 Camp-On, Forced 3. P ar ty C has W arning T one Allowed (WT A) Class of Service and can be any telephone type or a Direct Inward Dial (DID), TIE, or Central Office (Public Exchange) (CO T) trunk.
Feature oper ation 365 ACTION RESPONSE 1 B and C are connected in a simple call. 2 A dials B. A receives busy tone. 3 A performs a recall. A receives special dial tone (SDT). 4 A dials EOVR FFC to attempt Forced Camp-On. If telephone B or C has disconnected, telephone A receives overflow (fast busy) tone.
366 Camp-On, Forced ACTION RESPONSE 3 E presses EOVR key to attempt Forced Camp-On. If telephone B or C has disconnected, telephone E receives overflow (fast busy) tone. Otherwise B receives Camp-On tone and E receives ringback or busy tone depending on the options equipped.
367 Camp-On, Station Contents This section contains information on the follo wing topics: "F eature descr iption" (page 367) "Operating parameters" (page 368) "F eature intera.
368 Camp-On, Station Operating parameters The limitations that currently apply to the operation of the Camp-On f eature from an attendant console also apply to Station Camp-On. These limitations are: • Camp-On is not permitted if the desired station is in a state other than established (that is , r inging, dialing).
Feature implementation 369 stations. The term inter nal station includes stations on other nodes within a Meridian Customer Defined Network (MCDN). F or more information, see the Camp-On, Station feature description. Dial Impulse Set A Dial Impulse (DIP Class of Ser vice) station must hav e TSA Class of Ser vice to perf or m a Station Camp-On.
370 Camp-On, Station Feature operation Standalone case Any station, not necessarily the Night DN, attempting to transf er an external call may , during the associated inquir y call, camp the tr unk on to a busy station. The Camp-On will take eff ect from the moment the transf err ing station has completed the transf er to the desired DN.
Feature oper ation 371 Recall timing on Camp-On calls When any station extends an external call, recall timing is initiated if the call is camped on to a busy station. The recall timing will star t from the moment that the e xtending station "releases" the call.
372 Camp-On, Station Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .
373 Car d LED Status Contents This section contains information on the follo wing topics: "F eature descr iption" (page 373) "Operating parameters" (page 373) "F eature intera.
374 Card LED Status • multi-frequency receiv er (MFR) card (TPC15). Feature interactions Card LED Status does not interact with other f eatures. Feature packa ging Card LED Status requires Inter national Supplementar y F eatures (SUPP) package 131.
375 Centralized Multiple Line Em ulation Contents This section contains information on the follo wing topics: "F eature descr iption" (page 375) "Operating parameters" (page 375) &.
376 Centralized Multiple Line Em ulation Call Pick-up g roups assigned at the ke y lev el cannot be given a group number containing ACD DNs , since calls r inging in an A CD queue cannot be pick ed up . Calls cannot be pick ed up from a station ha ving direct-ter mination-denied Class of Ser vice.
Feature oper ation 377 Prompt Response Description ... CLS (PRSD) PRSA (CRD) CRA (MCRD) MCRA Priority Call Pick-up station (denied) allowed. Continuous Ringing (denied) allowed. Multiple Call Arrangement (denied) allowed. LD 11 - Assign ringing n umber pickup gr oups to keys.
378 Centralized Multiple Line Em ulation Step Action 1 T o answ er a CML call using a Mer idian 1 proprietar y telephone, press the RNP key . —End— T o answ er a call in your Call Pic kup group from an analog (500/2500 type) telephone, f ollow these steps: Step Action 1 Lift the handset.
379 Centre x Switchhook Flash Contents This section contains information on the follo wing topics: "F eature descr iption" (page 379) "Operating parameters" (page 380) "F eatu.
380 Centrex Switchhook Flash • Wide Area T elephone Ser vice (W A TS) • CO trunks located at a remote node connected via ISDN Mer idian Customer Defined Netw ork (MCDN) TIE trunks, and • Analog, Digital T runk Interface (DTI), and DT12 CO tr unks.
Feature inter actions 381 • The THF f eature can be activated on DTI2 Central Office trunks and Intelligent P eripheral Equipment (IPE) Central Office trunks. • The Centre x Switchhook timing on the Extended Fle xible Universal T runk (EXUT) is performed using fir mware, off er ing a significant improv ement in tr unk timing accuracy .
382 Centrex Switchhook Flash Feature packa ging This f eature is included in base system software. Centrex Switchhook Flash (THF) package 157 has no package dependencies . The End-to-End Signaling (EES) package 10 is recommended for users with Meridian 1 proprietar y telephones, and attendant consoles.
Feature implementation 383 Prompt Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CLS THFA THFD Allow Centrex Switchhook Flash. THFD = Default LD 11 - Enable Centrex Switchhook Flash for Meridian 1 proprietary telephones.
384 Centrex Switchhook Flash Prompt Response Description FEX Foreign Exchange trunk data block. WAT Wide Area Telephone Service trunk data block. CLS THFA THFD Allow Centrex Switchhook Flash. THFD = Default LD 16 - Enable Centrex Switchhook Flash for each trunk route.
Feature oper ation 385 Prompt Response Description SICA XX Signaling category table. ... ... P RRC(S) ABCD Register Recall signal. TIME 10-(100)-630 Duration of RRC Pulse in msec.
386 Centrex Switchhook Flash Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
387 Char g e Account and Calling P ar ty Number Contents This section contains information on the follo wing topics: "F eature descr iption" (page 387) "Operating parameters" (page.
388 Charge Account and Calling P ar ty Number The Charge Account feature is not suppor ted f or inter nal calls. A Charge Account number entered through the Charge k ey/lamp pair is b lock ed for established internal calls. Charge Account can be used to charge an entire conference call or por tions of the call.
Feature inter actions 389 If too fe w digits are dialed, no response is given until the interdigit timeout occurs. Overflo w tone is retur ned for 15 seconds after timeout; then the user is lock ed out.
390 Charge Account and Calling P ar ty Number Override When Charge Account is used during active Ov err ide, some digits may be lost. When entered with Override in conference , a Charge Account number is accepted and no digits are lost.
Feature implementation 391 • Charge Account/A uthor ization Code Base (CAB) package 24 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 15 - Add or modify the customer Charge Account." (page 391) Add or modify the customer Charge Account.
392 Charge Account and Calling P ar ty Number Prompt Response Description TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit.
Feature oper ation 393 Meridian 1 proprietary telephones T o charge a call to an account bef ore dialing, follo w these steps: Step Action 1 Select a free extension. 2 Press Charge or dial SPRE + 5. 3 Dial the Charge Account number . 4 When you ha ve a dial tone, dial the telephone number .
394 Charge Account and Calling P ar ty Number The call is on hold. 2 Press Charge or dial SPRE + 5. 3 Dial the Charge Account number . 4 Dial the number where the call is to be transf erred. 5 Press T ransfer . —End— T o charge a call to an account when adding a par ty to a conference call, f ollow these steps: Step Action 1 Press Conference .
Feature oper ation 395 Step Action 1 Select a free extension. 2 Dial SPRE + 5. 3 Dial the charge account number . 4 When you ha ve a dial tone, dial the telephone number . —End— T o charge dur ing a call in progress , follo w these steps: Step Action 1 Flash the switchhook or link.
396 Charge Account and Calling P ar ty Number Attendant Consoles T o charge a call to an account bef ore dialing, follo w these steps: Step Action 1 Press the loop key . 2 Press Charge . 3 Dial the Charge Account number . 4 When you ha ve a dial tone, dial the telephone number .
397 Char g e Account, For ced Contents This section contains information on the follo wing topics: "F eature descr iption" (page 397) "Operating parameters" (page 398) "F eatu.
398 Charge Account, Forced Meridian 1 propr ietar y telephones activate this f eature by using a separate Charge ke y/lamp pair . Any user can access this feature b y dialing SPRE + 5. A distinction is made between nor mal CDR Charge Account processing and FCA.
Feature inter actions 399 A uthorization Code Security Enhancement If the A uthor ization Code is used to change the Class of Ser vice of the user , the new Class of Service must be TLD , CTD , or CUN.
400 Charge Account, Forced to CUN, TLD , or CTD is dialed bef ore the FCA, the call is allowed. FCA sets the COS to UNR and the Network COS (NCOS) to the NCOS defined in LD 15, provided that FCA is enabled on both a customer and telephone/trunk basis.
Feature implementation 401 Prompt Response Description 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B. - CHLN (0)-23 Maximum number of digits that can be in an FCA code (default is 0). - FCAF (NO) YES (Disable) enable FCA for the customer.
402 Charge Account, Forced TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. FCAR (NO) YES FCA can be used by this trunk.
403 Char g e Displa y at End of Call Contents This section contains information on the follo wing topics: "F eature descr iption" (page 403) "Operating parameters" (page 404) ".
404 Charge Display at End of Call When a call is transf erred, the Advice of Charge displa y appears on the set to which the call is transf erred. It does not appear on the displa y of the set that transf erred the call. M2317 charge display F or M2317 sets, the charge information is appended to the standard call-displa y information.
Feature oper ation 405 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 17 - Implement P eriodic Pulse Meter ing (PPM)." (page 405) Implement P eriodic Pulse Metering (PPM). 2. "LD 15 - Allow or deny Charge Displa y at End of Call for a customer .
406 Charge Display at End of Call Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
407 China - Attendant Monitor Contents This section contains information on the follo wing topics: "F eature descr iption" (page 407) "Operating parameters" (page 408) "F eatu.
408 China - Attendant Monitor Operating parameters Since Attendant Monitor is based on Busy V erify and Barge-In, it has the same limitations which apply to Busy V erify and Barge-in unless otherwise stated in this feature description. This f eature has been de veloped e xclusively f or use in China.
Feature inter actions 409 Attendant Busy V erify When China (CHINA) package 285 is equipped, the normal operation of Busy V erify changes. The repeatable tone is now configur able with the (T OA)/T OD option in LD 15.
410 China - Attendant Monitor Call T ransfer If any par ty at the customer location involv ed in a monitored call attempts to activate call transf er , monitoring is immediately deactivated.
Feature implementation 411 Override, Enhanced A set ma y operate enhanced override on a desired call. If the desired call is being Attendant Monitored at the time, existing oper ation occurs for the first time the Enhanced Override ke y is pressed.
412 China - Attendant Monitor LD 12 - Define the Bar g e-In/Attendant Monitor key and the Busy V erify/Attendant Monitor key on an attendant console . Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE 2250 Attendant console type.
Feature oper ation 413 Attendant Monitor Customer tone is denied (T OD), there is no indication given to the connected par ties that the attendant is monitoring. If the Attendant Monitor Customer T one is allowed (T OA), a burst of tone is sent to the connected par ties e ver y 16 seconds.
414 China - Attendant Monitor • Attendant Monitor is active when the tr unk is busy . The attendant is able to listen to all par ties on the trunk. If the Attendant Monitor Customer tone is denied (T OD), there is no indication given to the connected par ties that the attendant is monitor ing.
415 China - Busy T one Detection Contents This section contains information on the follo wing topics: "F eature descr iption" (page 415) "Operating parameters" (page 415) "F e.
416 China - Busy T one Detection The system will disconnect any call once busy tone is detected on the incoming side of the trunk. If the user on the far end causes b usy tone to be generated by any means , the call is disconnected whether or not that was the intention.
Feature implementation 417 • "LD 14 - Busy T one Detection T able and Busy T one Super vision assignment." (page 417) Busy T one Detection T able and Busy T one Super vision assignment.
418 China - Busy T one Detection Prompt Response Description SUPN (NO) YES Supervision. STYP (PIP) BTS BST Supervision type, where: PIP = Polarity Insensitive BTS = Busy Tone Supervision BST = Both way Supervision Trunk (BST) (that is, PIP on both incoming and outgoing calls) PIP PIP BTS BST BTS BTS = PIP and BTS, and BST BTS = BST and BTS.
419 China - Flexib le Feature Codes Contents This section contains information on the follo wing topics: "F eature descr iption" (page 419) "Operating parameters" (page 420) ".
420 China - Flexib le Feature Codes Customer Call Forward Customer Call F orward allows users of analog (500/2500 type) telephones to f orward their telephones to a central ans wering position by dialing the Customer Call F orward FFC. This f eature activates the Call F orward All Calls function without having to specify the f orward DN.
Feature inter actions 421 The maximum number of digits that is processed by OCB is 32. If the call is not allowed or denied by that point, the call is barred. OCB can bar feature access codes such as Special Prefix (SPRE) codes and numeric FFCs. It will not bar the digits dialed after a f eature access code.
422 China - Flexib le Feature Codes Call Forward All Calls When CCFW is active Call F orward All Calls (CFW A C) cannot be activated by Fle xible F eature Code, but can be activated by SPRE. When CFW A C is active , CCFW cannot be activated. CCFW can be deactiv ated by deactiv ating CFW A C.
Feature inter actions 423 Flexible Feature Codes Fle xible F eature Codes containing an asterisk (*) or an octothorpe (#) will alwa ys be allow ed by OCB . Therefore , FFCs which can be used to mak e a call should be entirely numeric if barring of them is required.
424 China - Flexib le Feature Codes Ring Again Ring Again cannot be activated after a call is barred by Outgoing Call Barring. Sets with displa y will not off er Ring Again. Saved Number Redial DNs re-dialed using Sav ed Number Redial (SNR) are check ed against the active OCB le v el.
Feature implementation 425 Define Confirmation T one. LD 15 - Define the basic setup for all three of the FFC-based features. Prompt Response Description REQ: CHG Change existing data. TYPE: FFC Flexible Feature Codes CUST Customer number 0-99 Range for Large System and CS 1000E system.
426 China - Flexib le Feature Codes Set the Autodial Dela y time used by Busy Number Redial. 3. "LD 10 - Allow Busy Number Redial for analog (500/2500 type) telephones." (page 426) Allow Busy Number Redial f or analog (500/2500 type) telephones.
Feature implementation 427 Prompt Response Description CLS (BNRD) BNRA (Deny) allow Busy Number Redial for this telephone. FTR ADL xx Autodial, where: xx = the maximum number of digits that can be stored. Customer Call Forward T ask summary list The f ollowing is a summar y of the tasks in this section: 1.
428 China - Flexib le Feature Codes Prompt Response Description 0-31 Range for Small System and Media Gateway 1000B. - CCFWDN dd..dd X Customer Call Forward DN (maximum of 16 digits). X to delete. LD 10 - Configure the Call Forwar d feature to allow Customer Call Forward f or analog (500/2500 type) telephones.
Feature implementation 429 LD 57 - Configure the Flexible Feature Codes for Outgoing Call Barring. Prompt Response Description REQ CHG Change existing data. TYPE FFC Flexible Feature Codes. CUST xx Customer number, as defined in LD 15 FFCT (NO) YES Flexible Feature Confirmation Tone.
430 China - Flexib le Feature Codes Prompt Response Description ALOW xxxx xxxx y...y Digit sequence to be allowed unconditionally. Digit sequence to be conditionally allowed and maximum number of digits that can follow. UPDT (YES), NO Data is correct and NFCR tree can be updated.
Feature oper ation 431 Feature operation Busy Number Redial T o activate Busy Number Redial, a switchhook flash is done, and the BNRA FFC is dialed. The number to be re-dialed is stored in the set’s storage area f or Autodial. Confirmation tone is given if configured.
432 China - Flexib le Feature Codes Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
433 China - Super vised Analog Lines Contents This section contains information on the follo wing topics: "F eature descr iption" (page 433) "Operating parameters" (page 434) ".
434 China - Super vised Analog Lines has disconnected. If the terminal de vice disconnects first, the system sends the Deactivate Battery Rev ersal Scan Signal Distr ibution (SSD) message to the fir mware after receiving the on-hook status to rev er t the polarity to its idle state.
Feature inter actions 435 If the system initializes while an outgoing call originating from an analog line is established and batter y rev ersal is activated, unprotected data f or the call is lost. In this case, batter y rev ersal remains activated when the call is cleared down by either par ty .
436 China - Super vised Analog Lines line is re ver ted to nor mal polarity when the ter minal device completes the transf er and drops out or when the last of either the held par ty or the consultation par ty disconnects.
Feature oper ation 437 Prompt Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. ... FTR OSP (1) Outgoing call supervision. Answer and disconnect supervision for outgoing calls with absolute and assumed answer indication.
438 China - Super vised Analog Lines Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
439 China - T oll Call Loss Plan Contents This section contains information on the follo wing topics: "F eature descr iption" (page 439) "Operating parameters" (page 440) "F e.
440 China - T oll Call Loss Plan Operating parameters The T oll Loss Plan is only suppor ted when a pure Intelligent P eripheral Equipment (IPE) Loss Plan for China is used. Existing pad lev els f or DTI2 toll calls with Hybr id Loss Plan for China are unchanged.
Feature implementation 441 Digitone Receiver P ads When a Digitone Receiver (DTR) is connected to the DTI2 call (receiv e only), the pad value to be used on the DTI2 pac k is defined in LD 73. There is no interaction with this since the T oll Loss Plan is only suppor ted on a DTI2 trunk with MFC signaling.
442 China - T oll Call Loss Plan Prompt Response Description TYPE SSL Special Service List. SSL 1-15 Enter Special Service List number. SSDG 0 China national toll call. - TOLL YES The SSDG entry is a toll number. ... SSDG 00 China international toll call.
Feature oper ation 443 Feature operation No specific operating procedures are required to use this f eature. Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .
444 China - T oll Call Loss Plan Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
445 CIS ANI Digits Manipulation and Gate wa ys Enhancements Contents This section contains information on the follo wing topics: "F eature descr iption" (page 445) "Operating parameters.
446 CIS ANI Digits Manipulation and Gatewa ys Enhancements ANI is sent on the follo wing CIS tr unks on the system: • CIS three-wire analog tr unk • CIS digital trunk interface Dial Pulse (DP) and.
Feature description 447 • The length of the ANI inf or mation built by the softw are is configurable on a per route basis and may reach 15 digits (f or LEC+ANI DN). • The par t of the ANI DN to be tr uncated (in case the truncation can’t be a voided) is the beginning (that is the most significant digits).
448 CIS ANI Digits Manipulation and Gatewa ys Enhancements CIS ANI Digits Manipulation examples This section provides diag rams and tables that show ho w CIS ANI Digits Manipulation f eature operates. Example 1 is presented in T able 3 "DN on ke y 1 is to be used in ANI" (page 448) .
Feature description 449 manipulated by assigning an ANI table entr y to the incoming route. An ANI table entry is also assigned to route types whose connectivity does not giv e the possibility to receive a Calling Number .
450 CIS ANI Digits Manipulation and Gatewa ys Enhancements When the ANIC of the outgoing route is set to yes , data from the ANI table entr y configured f or the incoming route is used, e ven if empty . Thus it is up to the craftsman to ensure that the ANI built using the ANI table entry is correct.
Feature description 451 CA C conver sion table entr y 0 for R2MFC route MFC CAC CIS CAC CIS CAC description CAC0 3 CIS value corresponding to MFC CAC DGT0 CAC1 3 CIS value corresponding to MFC CAC DGT1 .
452 CIS ANI Digits Manipulation and Gatewa ys Enhancements CA C Conver sion table entr y 0 for CIS incoming DTI2 route CIS CAC MFC CAC Description and CIS CAC meaning CAC0 0 MFC value corresponding to.
Feature description 453 CIS CAC MFC CAC Description and CIS CAC meaning CAC7 0 MFC value corresponding to CIS CAC 7 "Business or residential subset with automatic access to regional, toll and int.
454 CIS ANI Digits Manipulation and Gatewa ys Enhancements Examples of Gateways Enhancements The f ollowing pages contain e xamples of ho w to implement gate ways enhancements.
Operating parameters 455 Ta b l e 8 Example 3 - Detail of built CA C LEC Incoming Additional digit DNLG*CLID Category Code 444 123456123 25 5 Operating parameters This section lists the operating parameters f or CIS ANI Digits Manipulation and CIS Gatewa ys Enhancements.
456 CIS ANI Digits Manipulation and Gatewa ys Enhancements While def ault R_ENTR Y number 0 has not been configured, all its fields are empty except ADDG whose def ault value is 8.
Feature pac kaging 457 CIS Gatewa ys Enhancements Some changes introduced in CIS ANI digits manipulation f eature will impact on CIS Gatewa ys Enhancements f eature. These changes are listed below: • The size of the ANI is configurab le on a per outgoing CIS route basis.
458 CIS ANI Digits Manipulation and Gatewa ys Enhancements • Fle xible Numbering Plan (FNP) package 160 • Fle xible T ones and Cadences (FTC) package 125 • T runk F ail Monitor (TFM) package 182.
Feature implementation 459 9. "LD 15 - Configure the ANI route table and CA C conversion tab le." (page 466) Configure the ANI route table and CAC con version tab le. 10. "LD 16 - Configure the ANI tab le entr y in the Route Data Bloc k f or incoming R2MFC route.
460 CIS ANI Digits Manipulation and Gatewa ys Enhancements Prompt Response Description - S_SIZE (0)-2000 Maximum number of ANI entries for sets that can be configured. If S_SIZE=0, next prompts are skipped. If <CR> is entered when REQ=NEW, it defaults to 0 and next prompts are skipped.
Feature implementation 461 Prompt Response Description TKTP DID COT Direct Inward Dial. Central Office Trunk. ICOG OGT Outgoing Route. ... ... ... CCBA (NO) YES Deny/Allow collect call blocking. CISR YES (NO) CIS Route - ANSZ (7)-15 ANI information size.
462 CIS ANI Digits Manipulation and Gatewa ys Enhancements Prompt Response Description X Remove LEC. - ADDG 0-(8)-99...99 Additional digits used in ANI message if ANIC is NO or if ANIC=YES but the ANI entry associated with the originator of the call is not configured.
Feature implementation 463 Prompt Response Description - ANIE (0)-N ANI Entry: it is of (0)-N where N=S_SIZE in customer data block. If ANIE=0, no entry is associated with the set.
464 CIS ANI Digits Manipulation and Gatewa ys Enhancements Prompt Response Description TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit.
Feature implementation 465 Prompt Response Description TYPE: a...a Telephone type. Type ? for a list of possible responses. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit.
466 CIS ANI Digits Manipulation and Gatewa ys Enhancements Prompt Response Description • If ANIC=YES for the outgoing CIS route where the call takes place, then the components of the ANI message are retrieved from the ANI entry in Customer Data Block, if configured.
Feature implementation 467 Prompt Response Description TYPE: ANI Automatic Number Identification .... ... .... ANLD xx...x ANI Listed Directory Number. Only included here for clarification if this prompt appears. Only applies to North American ANI. CIS_ANI (NO) YES Deny/Allow configuration of ANI entries for CIS ANI message.
468 CIS ANI Digits Manipulation and Gatewa ys Enhancements Prompt Response Description -MFC_ENT <CR> CAC conversion table to convert MFC CAC into CIS CAC for use on R2MFC routes. aa Xaa Xaa Xbb CAC conversion table entry to be created or modified.
Feature implementation 469 LD 16 - Configure the ANI table entry in the Route Data Bloc k for incoming R2MFC r oute . Prompt Response Description REQ NEW Add new data. TYPE RDB Route Data Block. ... ... ... MFC YES Configure Multifrequency Compelled signaling.
470 CIS ANI Digits Manipulation and Gatewa ys Enhancements Prompt Response Description ANIE (0)-x ANI table Entry for Route (configured under prompt R_ENTRY, OVL 15). x = R_SIZE-1. R_Size is the maximum table entry number that can be configured. (R-SIZE is defined in OVL 15).
Feature oper ation 471 LD 88 - Configure the CA C for CIS signaling. Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE AUB Authcode Data Block ... ... ... CLAS (0)-115 Classcode value assigned to authcode (NAUT). ... ..
472 CIS ANI Digits Manipulation and Gatewa ys Enhancements Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.
473 CIS ANI Reception Contents This section contains information on the follo wing topics: "F eature descr iption" (page 473) "Operating parameters" (page 480) "F eature inter.
474 CIS ANI Reception the attendant console. The request to receive the ANI information is inv oked b y pressing a calling number display k ey on the attendant console source ke y or on the proprietar y set by pressing the displa y ke y f ollowed b y the trace ke y .
Feature description 475 Solicited ANI request The solicited ANI request is issued upon a manual request from the Meridian 1 proprietar y set using the display k ey or from the attendant console using the trace k ey .
476 CIS ANI Reception Figure 6 Automatic ANI request for incoming local call (decadic dial pulse mode) Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .
Feature description 477 Figure 7 Automatic ANI request f or the MF shuttle call Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .
478 CIS ANI Reception Figure 8 Manually solicited ANI request ANI Gatewa ys The ANI digits which are received from the CIS CO par ty as a response to the automatic ANI request are propagated to the system ter minating par ty if it is capable of receiving the CNI digits .
Feature description 479 Network (EUR O), Q Signaling (QSIG), DPNSS - the ANI to CLID/OLI mapping is based on the R2MFC CNI to CLID mapping. • CIS trunks - the ANI to ANI mapping is implemented in the framework of the CIS ANI Digits Manipulation and Gate ways Enhancements f eature descr ibed in this document.
480 CIS ANI Reception ANI Digits in CDR The ANI digits are placed in the CDR at the place intended for the R2MFC CNI digits. The CA C ma y be stored in the CDR together with the ANI digits. The presentation of the CA C in the CDR is configured at the route data bloc k lev el as shown in the dash list below .
Feature implementation 481 Feature implementation This section contains the overla y procedures required to configure the ANI Reception f eature. If Malicious Call T race is used, turn to the Software F eatures Guide f or detailed MCT implementation instructions.
482 CIS ANI Reception e xpires. The A T O timer should be set at least twice as large as the f ollowing ARD timer . • ANI Request Duration (ARD) timer is added to the route timers, the timer defines how long the CDTI2 card w aits f or the ANI inf or mation after sending the ANI REQUEST line signal.
Feature implementation 483 Prompt Response Description FEAT LPTI Loop Timers and additional definitions. CDTI2 YES CDTI2/CSDTI2 card ... ... CISFW MFA Multifrequency Shuttle protocol handling + ANI Reception + Firmware Dial Tone Detection capabilities are supported by the card.
484 CIS ANI Reception Prompt Response Description TYPE RDB Route Data Block. TKTP DID Direct Inward Dial. ... ... ... DTRK YES Digital Trunk Route - DGTP DTI2 Digital Trunk Type ... ... ... ICOG ICT Incoming Trunk. ... ... ... CNTL YES Allows change to controls or timers.
Feature oper ation 485 Prompt Response Description (NO) YES NO = do not send automatic request. YES = send automatic request. - ANFT The prompt defines the ANI Failure Treatment option. It is prompted only if the AANI is set to YES. The possible options are: (CONT) FAIL ITDN Provide call to the required destination.
486 CIS ANI Reception Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
487 CIS T oll Dial T one Detection Contents This section contains information on the follo wing topics: "F eature descr iption" (page 487) "Operating parameters" (page 490) "F.
488 CIS T oll Dial T one Detection the digits until the repor t. If the repor t does not arr ive bef ore the A T O timer e xpiration, defined in LD 16, the out-pulsing ma y continue , or the call ma y be disconnected and busy tone provided to customer .
Feature description 489 Figure 11 Indirect outgoing toll call with dial tone detection Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .
490 CIS T oll Dial T one Detection Figure 12 Direct toll call with dial tone detection Operating parameters This f eature requires the CIS DTI2 card NTCG01AC f or Large Systems. Card NTCG02A C is used in Small Systems. These CIS DTI2 cards hav e increased functionality that allows detection of the CIS toll dial tone.
Feature implementation 491 • International Supplementar y Features (SUPP) package 131 • Commonwealth of Independent States T runks (CIST) package 221 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1.
492 CIS T oll Dial T one Detection Prompt Response Description - TIMR ATO 128-(4992)- 65408 ANI timeout timer in milliseconds. For CIS outgoing trunk routes this defines the time delay performed after the out-pulsing of the toll access code.
493 CLASS: Calling Number and Name Delivery Contents This section contains information on the follo wing topics: "F eature descr iption" (page 493) "Operating parameters" (page 513.
494 CLASS: Calling Number and Name Delivery The calling number and/or calling name data is delivered from the system to the CLASS sets using FSK signaling by a CLASS modem (CMOD) unit. The CMOD units are configured using LD 13. They are suppor ted by an Extended CLASS Modem (XCMC) IPE line card, the NT5D60AA.
Feature description 495 Figure 14 System resource allocation when a new call begins to ring on the CLASS set Figure 15 System resource allocation during the CND delivery interval Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.
496 CLASS: Calling Number and Name Delivery Figure 16 System resource allocation after the CND deliver y interval Configure CND Class of Ser vice on CLASS sets In LD 10, the system administrator may configure a CLASS set to deliver both Calling Number Deliv er y , Calling Name Deliv er y , or both.
Feature description 497 name inf or mation (see the "Calling name information" (page 498) section on "Calling name inf or mation" (page 498) ) per the Bellcore CLASS CND delivery standard.
498 CLASS: Calling Number and Name Delivery • If the CLID entry of the or iginating DN specifies that it is to be identified by its local number (CLASS_FMT = LCL in LD 15), then the local public number associated with the originating DN is delivered, (if the CLID is longer than 10 digits, only the first 10 is delivered).
Feature description 499 F or an ISDN tr unk-to-CLASS set call, the calling name delivered to the CLASS set is the calling name received from the incoming ISDN tr unk (if the calling name is longer than 15 characters, only the first 15 is delivered).
500 CLASS: Calling Number and Name Delivery This engineering section e xamines the inter-group junctor bloc king issue and provides recommend engineering rules to alleviate potential network congestion problems .
Feature description 501 Figure 17 A system with a two-gr oup network Note that traffic to a CLASS set can be originated from a non-CLASS set, another CLASS set or an incoming trunk.
502 CLASS: Calling Number and Name Delivery The CND information of a traffic source (A) is a system information, which is obtained by the system when a call is or iginated. During the two-second ringing per iod of the CLASS set B, A’s CND is deliv ered to CMOD through SSD messages (using a signaling channel only).
Feature description 503 traffic flo w at junctors, the capacity of a netw or k group in terms of CLASS sets is summar ized in T able 9 "Maximum CLASS sets per group (based on inter-group junctor capacity limitation)" (page 503) .
504 CLASS: Calling Number and Name Delivery A single group system can hav e as many CLASS sets as each loop allows. The engineering of the system is not diff erent from that of non-CLASS sets, since there is no intergroup junctor inv olved.
Feature description 505 CLASS Set 268- 332 333- 401 402- 473 474- 548 549- 625 626- 704 705- 785 786- 868 CMOD Unit 9 1 01 11 21 31 41 5 1 6 CLASS Set 869- 953 954- 1039 1040-1 126 1127-1 214 1215-1 2.
506 CLASS: Calling Number and Name Delivery When the above rules are not fully met, continue the system engineer ing by f ollowing the procedure in the ne xt subsection.
Feature description 507 1. Example 1: No re-configuration A 2-group system ser ving an office is expected to con vert 400 analog sets to CLASS sets. Currently , 100 of them are located in group 0, where all incoming trunks are located, and the remaining 300 sets are in group 1.
508 CLASS: Calling Number and Name Delivery The final decision depends on the specific situation of a site. General engineering guidelines for Call Center applications Configurations following engi.
Feature description 509 6. Conv er t trunks (1 tr unk = 4 sets), and agent set (1 agent set = 4 sets) to equivalent sets bef ore using T able 9 "Maximum CLASS sets per group (based on inter-group junctor capacity limitation)" (page 503) to find junctor traffic threshold.
510 CLASS: Calling Number and Name Delivery A two-group system ser ving a call center is e xpected to upgrade 300 analog sets (100 administrativ e sets and 200 agent sets) to CLASS sets. The 100 administrative sets are located in group 0, where are also located all incoming tr unks.
Feature description 511 Move the 100 CLASS sets from group 0 to group 1, or Equip the 200 CLASS agent sets and the XCMC pack in group 0, or Move 640 non-CLASS sets (=2400-1760) from group 1 to group 0.
512 CLASS: Calling Number and Name Delivery Move 100 CLASS sets and 400 incoming trunks from group 0 to group 1; all above 3 violations are removed by this re-configuration: (1) CLASS sets in group 0 .
Operating parameters 513 It should be noted that although CMOD units are equipped according to the traffic requirement of CLASS sets in a network group for the intergroup junctor traffic consideration, they are a system resource shared by the whole system.
514 CLASS: Calling Number and Name Delivery this time, the CLASS set cannot displa y new CND inf or mation. Though the system deliv ers the CND inf or mation per taining to a ne w call, there is no guarantee that the CLASS set will displa y the delivered inf ormation.
Feature inter actions 515 Dial Intercom The CLASS Calling Name and Number class of ser vice cannot be configured on Dial Intercom Group sets. Direct Inward System Access (DISA) If a call is made to a CLASS set using DISA dialing, then the Calling Name and Number delivered to the CLASS set is that of the incoming tr unk and not the DISA DN.
516 CLASS: Calling Number and Name Delivery When a set makes a Group Call to a CLASS set with Calling Name Deliv er y active , the calling name unknown indicator is deliv ered in place of the calling name.
Feature inter actions 517 Integrated Services Digital Network When an incoming Integrated Ser vices Digital Network (ISDN) trunk call is presented to a CLASS set with Calling Number Delivery active , .
518 CLASS: Calling Number and Name Delivery VIP A utomatic W akeup When an attendant makes a VIP A utomatic W akeup call to a CLASS, then the Calling Name and Number is deliv ered in the same manner as when the attendant makes a call to the CLASS set using nor mal dialing.
Feature implementation 519 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 15 - Configure the CLASS CLID parameters in the Customer Data Block." (page 519) Configure the CLASS CLID par ameters in the Customer Data Bloc k.
520 CLASS: Calling Number and Name Delivery Prompt Response Description - ENTRY aaaa Xaaaa Xaaaa Xbbbb <CR> aaaa = CLID entry to be configured. Xaaaa = CLID entry to be deleted. Xaaaa Xbbbb = CLID entries to be deleted. aaaa and bbbb must be a value between 0 and (SIZE-1).
Feature implementation 521 Prompt Response Description ... DN x..x yyyy Directory Number for this set (x..x) and CLID entry associated with this set (ENTRY configured in LD 15). (CNUD) CNUA CNUS (CNAD) CNAA CLASS Calling Number Delivery Denied. CLASS Calling Number Multiple Data Format Allowed.
522 CLASS: Calling Number and Name Delivery Feature operation No specific operating procedures are required to use this f eature. Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
523 CLASS: Visual Message W aiting Indicator Contents This section contains information on the follo wing topics: "F eature descr iption" (page 523) "Operating parameters" (page 52.
524 CLASS: Visual Message W aiting Indicator After all messages are retriev ed, the visual indicator is cleared. The CLASS VMWI f eature will not be able to tur n off the message waiting indicator until the CLASS set has returned to the idle state, e ven though all of the messages hav e been retr ie ved b y the user .
Feature description 525 message being deliv ered to the CLASS set. The same operation and system resource allocation applies for an OFF message being sent, except that the contents of the message would be diff erent.
526 CLASS: Visual Message W aiting Indicator Figure 19 CLASS VMWI ON message in the process of being delivered to the CLASS set Figure 20 CLASS VMWI has been delivered to the CLASS set Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.
Operating parameters 527 Operating parameters This f eature has been dev eloped for the Nor th American residential mar ket, as well as f or the small b usiness, hospitality , schools and universities , nursing homes and hospitals, and mobile home markets .
528 CLASS: Visual Message W aiting Indicator Feature interactions Attendant Console When a CLASS set that is on a call with the attendant goes on-hook, the call will not be released until the attendant releases the call.
Feature implementation 529 P ermanent Hold When a CLASS set is placed on per manent hold, the set is still treated as though it is presented with a telephone call.
530 CLASS: Visual Message W aiting Indicator Prompt Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CUST xx Customer number, as defined in LD 15 ... DN xxxx Directory Number for the set ... CLS Class of Service for the CLASS set MWA LPD Message Waiting Allowed.
Feature oper ation 531 f or up to 2 1/2 hours, is done on the CLASS set until another CMOD unit is f ound or the CLASS set is enabled, bef ore a VMWI message is actually sent to the set to perform visual indication. LD 77 LD 77 is used to monitor CLASS VMWI messaging.
532 CLASS: Visual Message W aiting Indicator Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.
533 CLID Name Enhancement and CLID B Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
534 CLID Name Enhancement and CLID B Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
535 CLID on Analog T runks f or Hong K ong (A-CLID) Contents This section contains information on the follo wing topics: "F eature descr iption" (page 535) "Operating parameters" (.
536 CLID on Analog T r unks for Hong K ong (A-CLID) — Calling P ar ty Number information can be tandemed over all ISDN and R2MFC interfaces — Calling P ar ty Name information can be tandemed only on SL1 and QSIG ISDN interf aces. R2MFC does not suppor t name inf or mation.
Feature description 537 Figure 21 System structure for CLID delivery T able 11 "F ormat of CLI information" (page 538) shows the display f or mat f or different combinations of analog CLI information.
538 CLID on Analog T r unks for Hong K ong (A-CLID) If you do not receive either the calling name, or its reason f or absence, then the displa y shows "UNA V AILABLE".
Feature inter actions 539 If the call is estab lished, and you initialize the system, the call is restored. Howe v er , maintaining the display ed information is not guaranteed. If system initialization occurs after the A-CLID call is in the agent queue, the A CD module must displa y the CLID inf or mation after the call is established.
540 CLID on Analog T r unks for Hong K ong (A-CLID) CLASS: Calling Number and Name Delivery The analog CLI inf ormation is given to the XCMC ser vice pack to pro vide number and name display to analog CLASS telephones. The CLASS telephones can only displa y the CLI inf or mation when the incoming CO call is auto-terminated on that telephone.
Feature oper ation 541 Prompt Response Description .... .... CLS CLIA (CLID) Class of Service options for trunks. Calling Line Identification Allowed Calling Line Identification Denied (default) .... .... Feature operation No specific operating procedures are required to use this f eature.
542 CLID on Analog T r unks for Hong K ong (A-CLID) Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.
543 Collect Call Bloc king Contents This section contains information on the follo wing topics: "F eature descr iption" (page 543) "Operating parameters" (page 545) "F eature .
544 Collect Call Blocking Classes of Ser vice and prompts hav e been introduced to inhibit specific users from receiving collect DID and Central Office calls.
Operating parameters 545 Operating parameters The Collect Call Bloc king f eature suppor ts both analog and DTI2 tr unks, and the f ollowing Intelligent P eripheral Equipment (IPE) cards: • the NTCK.
546 Collect Call Blocking F or data calls, all calls is ans wered with the CCB ans wer signal, if CCB is enabled. This ma y hav e an effect on data protocols, while CCB signaling is taking place.
Feature inter actions 547 A utomatic Call Distribution Overflow If an A CD call from a route with CCB enabled is div er ted to an ov erflow A CD DN and ans wer super vision has not already been provided, the ans wer signal retur ned to the CO depends on the source ACD queue from where the call came.
548 Collect Call Blocking If some of the mail bo xes are allo wed to receiv e collect calls, this ma y be a problem. A possible solution is to configure two A CD queues on the system to access Mer idian Mail. One queue would hav e collect calls allowed and the second queue would hav e collect calls denied.
Feature implementation 549 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 16 - Enab le Collect Call Blocking on a route and configure timers." (page 549) Enable Collect Call Blocking on a route and configure timers.
550 Collect Call Blocking Prompt Response Description M911_ANI NO M911 route. Must be set to NO to enable CCB. ... ISDN NO ISDN route. Must be set to NO to enable CCB. ... ICOG IAO ICT OGT Incoming and outgoing, incoming, or outgoing. Must be either IAO or ICT to enable CCB.
Feature implementation 551 Prompt Response Description FWTM (NO) YES Firmware timing for flash. Enter YES to enable firmware timing. CUST xx Customer number, as defined in LD 15 RTMB Route number and Member Number 0-511 1-4000 Range for Large System and CS 1000E system.
552 Collect Call Blocking Prompt Response Description TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit.
Feature oper ation 553 Prompt Response Description ... CCBA (NO) YES (Deny) allow Collect Call Blocking. Feature operation No specific operating procedures are required to use this f eature. Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.
554 Collect Call Blocking Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
555 Conference W arning T one Enhancement Contents This section contains information on the follo wing topics: "F eature descr iption" (page 555) "Operating parameters" (page 556) .
556 Conference W ar ning T one Enhancement f or the Conf erence Warning T one can be programmed to be distinctively diff erent from the tone and cadence produced by the Intrusion T one given by such f eatures as Barge-In, Break-In, or Busy V erify . Operating parameters This f eature only applies to the Cabinet system.
Feature implementation 557 LD 56 - Configure Conference W arning T one Prompt Response Description REQ CHG Modify existing data. TYPE FTC Flexible Tones and Cadences data block. TABL 0 FTC table number 0. Only table number 0 can be used to make changes to the Conference Warning Tone.
558 Conference W ar ning T one Enhancement Feature operation No specific operating procedures are required to use this f eature. Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
559 Conference Contents This section contains information on the follo wing topics: "F eature descr iption" (page 559) "Operating parameters" (page 560) "F eature interactions.
560 Conference Conf erence Control disconnects an unwanted third par ty (trunk only) from a three-par ty conf erence. Analog (500/2500 type) telephone users implement this feature b y means of s witchhook flash. T elephones with the six-par ty conf erence capability implement Conf erence Control by dialing SPRE + 87.
Feature inter actions 561 A warning tone is av ailable f or conference calls. When the option is enabled, the tone lets callers know that they are entering a conference call.
562 Conference Once the last set inv olved in a conference call disconnects , a search is made of all tr unks remaining in the conf erence call to determine which trunk has been established in the call for the longest period of time. This trunk becomes the chargeable TN.
Feature inter actions 563 Call Forward All Calls On analog (500/2500 type) telephones, Call Forw ard All Calls can be activated or canceled during a conf erence call. Call Forward by Call T ype Calls modified b y Conf erence receive Call F orward b y Call T ype treatment f or the conferenced telephone.
564 Conference When a switchhook flash transf ers calls on analog (500/2500 type) telephones with three-par ty conf erence (C6A) Class of Ser vice, the transf erring par ty goes on hook, leaving the other two par ties established.
Feature inter actions 565 China - Super vised Analog Lines If a terminal device ans wers an incoming call and then initiates a conf erence, no batter y rev ersal answ er super vision signal is e xtended to the ter minal de vice when new par ties of the conference ans wer .
566 Conference Dial Intercom If an analog (500/2500 type) telephone is par t of a Dial Intercom Group (DIG), the user of the telephone can conference only with another user whose telephone is within the same Dial Intercom Group (DIG).
Feature inter actions 567 In-Band Automatic Number Identification If an agent activ ates the Conf erence f eature while active on an In-Band A utomatic Number Identification (IANI) call, the display is cleared. The displa y remains clear while the Conf erence call is active .
568 Conference Message Registration The par ty that originates a call is charged. The charge cannot be mov ed to another par ty using Conference . Multi-P ar ty Operations Current Conf erence feature f or analog (500/2500 type) telephones with C6A is not aff ected by conf erence with TSA Class of Ser vice.
Feature inter actions 569 Off-Hook Alarm Security The Off-Hook Alar m Secur ity (OHAS) line lock out treatment occurs when a telephone associated with an OHAS DN initiates a Conf erence call and the ASTM expires . Only the Conf erence initiator receives the OHAS treatment; other conf erees remain in Conference .
570 Conference Ring Again This f eature cannot be activated during a conference call. Station Activity Records F or a set with Class of Ser vice Call Detail Monitor ing Allowed (CDMA) inv olved in a call with a trunk, a Station Activity Record is produced only when that set conf erences in the first par ty .
Feature implementation 571 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 10 - Enable Conf erence 3 or Conference 6 f or analog (500/2500 type) telephones." (page 571) Enable Conf erence 3 or Conference 6 f or analog (500/2500 type) telephones.
572 Conference Feature operation T o add a new par ty to an established call on a Meridian 1 proprietar y telephone, f ollow these steps: Procedure 2 Add a ne w par ty to an established call on a Meridian 1 proprietary telephone Step Action 1 Press Conference .
Feature oper ation 573 —End— Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
574 Conference Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .
575 Console Operations Contents This section contains information on the follo wing topics: "F eature descr iption" (page 575) "Operating parameters" (page 576) "F eature inte.
576 Console Operations • When a A CG is in Night Ser vice, a call to that A CG is redirected to the customer or trunk night DN, or to a night A CG (LD 15 option NCA/NCD). Queue Thermometer This par t of the feature applies to a special console which has four single-digit numeric displays .
Feature oper ation 577 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 15 - Configure the Console Presentation feature." (page 577) Configure the Console Presentation feature . 2.
578 Console Operations Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
579 Console Presentation Gr oup Le vel Services Contents This section contains information on the follo wing topics: "F eature descr iption" (page 579) "Operating parameters" (page.
580 Console Presentation Group Lev el Ser vices Each CPG can go into Night Ser vice mode independent of the other groups. • Recorded Announcement (RAN) Each CPG can hav e its own recorded ov erflow announcements.
Feature implementation 581 Network-Wide Listed Directory Number CPG does not work with the network par t of Network-Wide Listed Director y Number (LDN) because CPG is not suppor ted by Network Attendant Ser vice, which the network par t requires. This feature does , howe ver , provide two additional LDNs for each Console Presentation Group .
582 Console Presentation Group Lev el Ser vices Prompt Response Description TYPE CPG Console Presentation Group data block. CUST xx Customer number, as defined in LD 15 AGNO 0-63 Attendant Console Group number. ANUM 1-63 1-63 Attendant console numbers.
Feature oper ation 583 Prompt Response Description NIT3 xxxx Third NTOD DN. TIM3 hhmm Time for Third NTOD DN. NIT4 xxxx Fourth NTOD DN. TIM4 hhmm Time for Fourth NTOD. ICI xx aaa Incoming Call Indicators (ICI). AQTT 0-(30)-255 Attendant queuing threshold.
584 Console Presentation Group Lev el Ser vices Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.
585 Conte xt-sensitive soft keys Feature description Conte xt-sensitive soft ke ys provide dynamic functionality to the IP Phones similar to that currently suppor ted on the M39xx digital telephone ser ies. Conte xt-sensitive soft ke ys are located directly below the LCD screen on the IP Phone.
586 Context-sensitiv e soft ke ys Ta b l e 1 2 LD 11 - Configure soft keys Prompt Response Description REQ NEW Configure a new soft key TYPE xxxx Type of telephone CUST xx Customer number TN .
Operating parameters 587 Key Number Feature Name Description 20 Ring Again (RGA) After a busy tone is received, the Ring Again feature alerts the caller once the line becomes free. 21 Call Park (PRK) Call Park places a call in a parked state, similar to hold, where it can be retrieved by an Attendant Console or telephone.
588 Context-sensitiv e soft ke ys • IP Phone 1110, 1120E, 1140E, and 1150E • IP Phone 2033 • WLAN Handsets 2210, 2211, and 2212 Feature restrictions Conte xt-sensitive soft ke ys are suppor ted on the Sur viv able Remote Gatew ay (SRG) in nor mal mode only .
Feature oper ation 589 Feature operation The follo wing table identifies what is displa yed on the IP Phone LCD screen when in a specific call state. Ta b l e 1 4 Call state screens Call state Action Display Default Idle Key map download message is sent to the telephone and the default idle state appears.
590 Context-sensitiv e soft ke ys Call state Action Display Reorder If an invalid number is dialed, the reorder state screen appears. Release and try again Established (Active) Call After a call is established there are two layers of soft keys available.
Using call features 591 Feature Action Display Ring Again Activate—screen 2 After the busy party is free, the IP Phone sends a short alerting tone. Ring again ready, Select a line RING AGAIN >RingAg Forward Callers Redial Cancel Ring Again Press the >RingAgn soft key to cancel and return to the idle state.
592 Context-sensitiv e soft ke ys CallPilot voice-mailbo x-related soft keys The f ollowing table identifies the soft keys in CallPilot as they relate to the IP Phone dialpad.
CallPilot voice-mailbo x-related soft ke ys 593 Feature Action on CallPilot Equivalent on telephone Goodbye Press the Goodbye (Bye) key to exit the voice message system.
594 Context-sensitiv e soft ke ys Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
595 Contr olled Class of Ser vice Contents This section contains information on the follo wing topics: "F eature descr iption" (page 595) "Operating parameters" (page 595) "F .
596 Controlled Class of Ser vice Feature interactions A uthorization Code The A uthor ization Code ov err ides a telephone’s CCOS restr iction lev el. Conference If CCOS is activated at a telephone inv olved in a conf erence call, established Central Office or toll calls are not affected.
Feature implementation 597 Room Status Y ou can change the access limitations for room telephones from the BGD or from a telephone equipped with a Room Status ke y (RMK). Scheduled Access Restrictions During nor mal hours, CCOS limitations override normal telephone limitations.
598 Controlled Class of Ser vice LD 15 - Enable CCOS f or a customer . Prompt Response Description REQ: CHG Change. TYPE: CCS Controlled Class of Service options CUST 0-99 0-31 Customer number For Large Systems For Small Systems - CCRS UNR CUN CTD TLD SRE FRE FR1 FR2 Unrestricted.
Feature oper ation 599 LD 11 - Chang e CCOS controlling telephone assignments on Meridian 1 proprietary telephones. Prompt Response Description REQ: CHG Change. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit.
600 Controlled Class of Ser vice Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
601 Contr olled Class of Ser vice , Enhanced Contents This section contains information on the follo wing topics: "F eature descr iption" (page 601) "Operating parameters" (page 60.
602 Controlled Class of Ser vice, Enhanced Feature interactions Attendant Administration This feature cannot change Controlled Class Ser vice Restr ictions (CCRS), ECC1 or ECC2, but can assign CLS ke ys to cer tain telephones. Attendant Supervisory Console When the attendant is in the super visor y mode, CCOS progr amming is prohibited.
Feature implementation 603 Define the Class of Ser vice limitations for the system. 2. "LD 11 - Assign ke ys for the controller telephone." (page 604) Assign ke ys for the controller telephone. 3. "LD 10 - Configure controlled analog (500/2500 type) telephones .
604 Controlled Class of Ser vice, Enhanced LD 11 - Assign keys f or the controller telephone . Prompt Response Description REQ: CHG Change. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit.
Feature oper ation 605 Prompt Response Description TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. KEY xx COS Key number for CCOS controller key on attendant console.
606 Controlled Class of Ser vice, Enhanced Note that this is a toggle: If CCOS is already active, pressing the k ey will change the CCOS state to inactive. Check the CCOS lamp to determine if CCOS is already active. 3 Dial the PDN of the telephone to be changed and press CCOS .
607 Con ver g ed Office The multimedia strategy of many CS 1000 customers is based on deploying the Microsoft ® Office Communicator soft clients and Live Communications Ser ver .
608 Conv erged Office Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
609 Corporate Directory Contents This section contains information on the follo wing topics: "F eature descr iption" (page 609) "Operating parameters" (page 610) "F eature int.
610 Corporate Director y F or inf ormation on the Cor porate Director y f eature f or M3900 series telephones, refer to T elephones and Consoles Fundamentals (NN43001-567) .
Feature implementation 611 F or a sample database where the aver age length is 29.5 characters, see T able 17 "Memor y requirements based on database size" (page 611) for the Call Ser ver memor y requirements.
612 Corporate Director y Prompt Response Description ... CLS (CRPD) CRPA Enable or disable the Corporate Directory feature for this TN. Feature operation Ref er to "Accessing the Cor porate Director y" (page 612) to access the Cor porate Director y on the IP Phones.
Feature oper ation 613 Special characters The special character set includes all characters from the e xtended por tion of the ASCII character set. The e xtended ASCII character set that suppor ts the IP Phone’s current language is the char acter set that appears in the edit mode.
614 Corporate Director y • CardView—not a vailab le for IP Phone 2002 If a search was successful and entries were f ound in the director y , the first match displa ys on the screen. If there is no match to the search quer y , you can choose to either start a new search or change the inf or mation in the initial search.
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Nor tel Communication Ser ver 1000 F eatures and Ser vices Fundamentals — Book 2 of 6 (C) Copyright © 1994–2008, Nor tel Networks All Rights Reser ved. Publication: NN43001-106 Document status: Standard Document version: 02.04 Document date: 9 May 2008 T o provide f eedback or to report a problem with this document, go to h ttp://www .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Nortel Networks NN43001-106 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Nortel Networks NN43001-106 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Nortel Networks NN43001-106, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Nortel Networks NN43001-106 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Nortel Networks NN43001-106, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Nortel Networks NN43001-106.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Nortel Networks NN43001-106. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Nortel Networks NN43001-106 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
