Manuel d'utilisation / d'entretien du produit AS 5300 du fabricant Nortel Networks
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Nortel AS 5300 Release 1.0 Standard 01.02 NN42040-105 June 2008 Nor tel AS 5300 P er sonal Ag ent User Guide.
2 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Copyright © 2007-2008 Nortel Netw orks. All rights reserved . Sourced in Canada LEGAL NO TICE While the informati on in this document.
3 Personal Agent User Guide Contents New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Other chan ges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Acknowledging the post-login banner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Navigating the P erson al Agent inte rface . . . . . . . . . . . . . . . . . .
5 NN42040-105 Personal Agent User Guide Configur ing recor ding time for incoming voicemail mess ages . . . . . . . . . . . . . . . . 44 Viewing and modifying your Meet Me conferencing details . . . . . . . . . . . . . . . . . . . . . 45 Configuring Calling Line Identification .
6 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Clearin g call log in f or mation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Using y our Per sonal Agent Routes Wizard . . . . . . . . .
7 NN42040-105 Personal Agent User Guide Ne w in this release This section describes what’ s new in the Nortel AS 5300 Personal Agent User Guide (NN42040-105) for Nortel Application Server (AS) 5300 Release 1.0. Other changes This document is new for AS 5300 Re lease 1.
8 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008.
9 Personal Agent User Guide Getting star ted This guide describes the Nortel Personal Agent, a feature-rich online IP telephony solution. Use the Personal Agent to vie w , manag e, and configure your services.
10 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Acr onyms This guide uses the follo wing acronyms: Related publications Other publications related to the Personal Agent include: •.
11 Personal Agent User Guide Using y our P er sonal Ag ent This chapter describes how to use your Personal Agent. T opics in this section include: • “Understanding your Perso nal Agent” on page .
12 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 P er s onal Ag ent ser vices and features The Personal Agent solv es the problem of ha ving a dif ferent contact number for your of fice p hone, home phone, mobile phone, and other communications de vices.
13 NN42040-105 Personal Agent User Guide • PC that has the required minimum hardw are and software. See “Minimum hardware and software requirements ” on page 13 • Internet access and a connection that meets the m inimum tr ansmission-speed requirements.
14 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 • W indo ws 2000, W indows XP , or W indows NT 4.x with Service Pack 5 (SP5) • 56 kbyte/s modem o r other high-speed connection (for e xample, cable modem, DSL modem, and 10bas eT ethe rnet.
15 NN42040-105 Personal Agent User Guide Address When an address is required in a pro cedure, enter either a Session Initiation Protocol (SIP) address or a telephone numb er . A SIP address is a unique identif ier of users on the IP network. The SIP address has the same format as an e-mail address, for example, jdoe@lab1.
16 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Presence The following terms describe the presence feature: • Presence: a service on the Multimedia PC Client, or IP Phone that indicates the online status of yo u and other users on your network.
17 NN42040-105 Personal Agent User Guide The follo wing table describes the different Presence states: Accessing the P ers onal Ag ent for the fir st time T o access the Personal Agent for the f irst time: 1 Start your W eb bro wser . 2 Enter the Personal Agent URL in your W eb browser .
18 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 The Personal Agent URL is provided by your service pro vider . For ex ample, http://<P A_IP>/pa. Also, if you enter the http address of Pe rsonal Agent, the bro wser is redirected automatically to an https address.
19 NN42040-105 Personal Agent User Guide When timing or logging out of the Person al Agen t, you see the pre-login banner instead of the login screen. Logging on to the P ersonal Agent T o log on to the Personal Agen t, perform the following steps. 1 Enter your user name (for example: you@yo urcompany .
20 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Ac knowledging the post-login banner After successfully logging on to the Person al Agent, a post-log in banner ap pears, if configured by your system administrator . Otherwise, the quick start page displays.
21 NN42040-105 Personal Agent User Guide Na vigating the P ersonal Agent interface The Personal Agent Quick Start page is where you access the services and features of the Personal Agent.
22 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Navigating the P ersonal Agent Quick Start page The icons and links o n the Quick Start page and the top na vigation menu b uttons provide the interface to t he Personal Ag ent and features described in the follo wing table.
23 NN42040-105 Personal Agent User Guide Exiting the P ers onal Ag ent T o e xit the Personal Agent, click the logout icon on the top right of an y page you are currently working on.
24 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008.
25 Personal Agent User Guide Customizing your Personal Agent This chapter includes the following sections: • “Configuring your pe rsonal preferences” on page 25 • “Modifying your Nortel IP P.
26 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Modifying your co ntact information T o modify your contact information, perform the followi ng steps. 1 Click the Prefer ences icon on the Quick S tart page or from the top navigation menu.
27 NN42040-105 Personal Agent User Guide 4 Click Save . Changing your password When you change your password, your password changes for all client devices (Multimedia PC Client, Pers onal Agent, and Nortel IP Phone). The length and complexity of your password is dete rmined by your system administrator .
28 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 4 Click Save . Selecting a pictur e Y ou can add a picture to use as your picture caller ID in the Multimedia PC Client. If you are replacing an existing pi cture ID, your new picture overwrites the previous picture.
29 NN42040-105 Personal Agent User Guide 4 Click Reset to reset your picture from the pr eview picture to your current picture. The picture file you specify is sent to your service provide r ’ s user database and appears on the Multimedia PC Client , and on the Picture page each time you use the Personal Agent.
30 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 8 Click Reset to clear your input and reset your reason list to the last saved settings.
31 NN42040-105 Personal Agent User Guide Configure My T imes Use the My T imes page to Add, Mod ify , Copy , Re na me, or Delete day and time ranges when configuring c onditions to screen and rout e your incoming calls. Adding a new day and time range T o add a ne w day and time range, perform the followi ng steps.
32 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Modifying a day and time range T o modify an existing day and time range, perform the following steps. 1 Click the Prefer ences icon on the Quick S tart page or from the top navigation menu.
33 NN42040-105 Personal Agent User Guide Renaming a day and time range T o rename a day and time range, perform the following steps. 1 Click the Prefer ences icon on the Quick S tart page or from the top navigation menu. 2 In the navigation pane, select Personal > My Times .
34 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Modifying your Nortel IP Phone settings This section applies to the IP Client Manager (IPCM) conn ec ted to your IP Phone. Y ou can configure or modify your IP Phone preferences by clicking the Prefer ences icon on the Quick S tart page or from the navigation pane.
35 NN42040-105 Personal Agent User Guide Changing the order of the subject list T o specify the order i n which the subjects appear on your IP Phone, perform the following steps. 1 In the Current Subjects area, click a subject. 2 Click Up or Down to change the order of the subject list.
36 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Logging off from yo ur active phones If you work in a number of locations and o f ten lo g on to several IP Phones, you can use the IP phone option to check your logon status an d logoff your active phone.
37 NN42040-105 Personal Agent User Guide • Unified Communications • Meet Me Conferencing—provides yo ur conferencing bridge information • Call park V iewing your service package information Y ou can view the service package assigned to you by your system admini strator .
38 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Service Package op tion Description Presence • V iew the online status of other users and allow others to monitor your statu s by indicating when your PC is inactive or when you are on the phone.
39 NN42040-105 Personal Agent User Guide Advanced Addressbook The default numb er of contacts is 10. Y our system administra tor configures the ma ximum number of contacts you ca n add to your address book. Music On Hold Y ou can provide music to callers that you put on hold.
40 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 V iewing and modifying your W atchers List T o see a list of people who have subscribe d to your presence informatio n, perform the following steps. 1 Click the Prefer ences icon on the Quick S tart page or from the top navigation menu.
41 NN42040-105 Personal Agent User Guide Setting up a Banned watchers list Y ou may want to ban someone from su bscribing to your presence information in the future. Use the Banned watchers menu option to restrict ac cess by other users who do not currently app ear in your watchers list.
42 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 People who subscribed to your presence are alerted to your presence status after the elapsed time. 6 The Inactivity T imer (in minutes) option applies only to the Personal Agent, which includes the Multimedia PC Client .
43 NN42040-105 Personal Agent User Guide Modifying your curren t gr eeting settings T o modify your greeting settings , perform the following steps. 1 Select Prefer ences > Servic es > Unified Communications > Greetings > Greeting settings .
44 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 3 Click Save to save your changes. OR Click Reset if you made changes and y ou do not want to save them.
45 NN42040-105 Personal Agent User Guide 1 Select Prefer ences > Se rvic es > Unified Communications > Greeti ngs > Message S torage . 2 Click Save to save your changes. OR Click Reset if you made changes and y ou do not want to save them.
46 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 • A check box to indicate whether or not the conference will end when you disconnect from the call.
47 NN42040-105 Personal Agent User Guide 4 Click Save to save your changes. OR Click Reset if you made changes and y ou do not want to save them..
48 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008.
49 Personal Agent User Guide Using y our directories The Directory icon appears on the Personal Agent Quick Start page or on the top na vigation menu. Using the Di rectory icon you can: • create and.
50 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Using y our personal ad dress book Y our personal addre ss book contains a dynamic list of contacts that contain a user’ s nickname, first name, and last name. Y ou can choose to plac e your contact in a group or in your list of Friends.
51 NN42040-105 Personal Agent User Guide Both the List vie w and Card vie w ha ve the follo wing icons for accessing your personal address boo k. Viewing y our contacts in List view T o vie w your personal address book cont ac ts in List view on the Personal Agent Quick Start page, click the Directory icon.
52 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Searc hing for a contact The follo wing table describes the criteri a you can use to search for a contact. T o search for a contact, perform the follo wing steps. 1 From the SEARCH list, select Personal addr ess book .
53 NN42040-105 Personal Agent User Guide 3 Enter a search string in the te xt box and click Search. Viewing details about a contact T o vie w details about a contact, perform the follo wing steps.
54 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 2 Click the Card V iew tab . Viewing details about a contact T o vie w details about a contact, perform the follo wing steps.
55 NN42040-105 Personal Agent User Guide 5 Click Sa ve to sav e this contact to your pe rsonal address book and close the windo w . OR Click Cancel to return to your personal address bo ok without sav ing your changes. Editing a contact If a contact’ s information changes, you can modify your personal ad dress book.
56 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Editing a contact—Card vie w T o edit details about a contact in Card view in your personal address book, perform the following st eps. 1 From Card vie w , select the co ntact that you want to edit.
57 NN42040-105 Personal Agent User Guide 1 On the personal address book page, click the Groups b utton. The groups page appears . 2 In the Enter new group n ame box, typ e the name of the new group. 3 Click Add . 4 Repeat Step 2 and Step 3 to add more groups.
58 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 3 T o remo ve a contact as a Friend, clear the Friend check box in the contact details page (List vie w or Card view) and click Save. Using the global address book Y our global address book lists all the u sers in yo ur domain.
59 NN42040-105 Personal Agent User Guide Sear ching f or users in the global address book The follo wing table describes the criteria you can use to search for users in the global address book. T o display users from th e global address book, perform the follo wing steps.
60 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 5 Click Retur n to my address book , to ret urn to your personal address book. W orking with the global ad dress book—List view Use the global ad dress book to access a single, common netw ork-wide address book, in a list format.
61 NN42040-105 Personal Agent User Guide W orking with the global ad dress book — Card vie w The follo wing table describes the criteria you can use to search for a user in your global address book. T o access the global address book in Card vie w , perform the following steps.
62 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 match the specified search criteria and in cludes a thumbnail picture of the user (if av ailable). Adding global ad dress users to y our personal ad dress book Y ou can add users from the Global address book to y our personal address book.
63 Personal Agent User Guide Using y our call logs Use the Personal Agent to vie w a list of the incoming and outgoing calls made by any de vice that you are logged on to.
64 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 2 Click on the Inbox tab to view t he calls you have recei ved. 3 Click on the Outbox tab to vie w the names of people you called. Calling contacts in the call log T o call a con tact from the call lo gs in your inbo x or outbox , perform the fol lo wing steps.
65 NN42040-105 Personal Agent User Guide 1 From your call log In box or Outbox , select the check box beside the name of the contact you want to sa ve. 2 Click the Add to directory button. The ne w contac t a ppears in the Directory list. Clearing call log inf ormation T o remov e one or more entries in a call log, perform the following steps.
66 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008.
67 Personal Agent User Guide Using y our P er sonal Ag ent Routes Wizar d The Personal Agen t Route wi zard solves the problem of having dif ferent contact numbers for dif ferent communication de vices. F or example, of fice phone, home phone, or mobile.
68 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Understanding Routing Use routes to perform actio ns on y our incoming calls and instant messages (IM) based on a set of conditions or exceptio ns. For example, you can create a route named Lunch that specifies a condition that calls receiv e d between 12:00 p.
69 NN42040-105 Personal Agent User Guide Understanding the Route wizar d steps The follo wing table desc ribes the steps to follo w when you cre ate a route using the Persona l Agent Route wizard. Navigating the Route wizar d The follo wing describes the buttons in the Route wizard: • Next —go to the next step.
70 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 The first time you use the Route Wizard, the List of routes page appears. It sho ws a Default route se lect ed that appears dimmed. 2 Click New to create a ne w route and launch the Route W izard.
71 NN42040-105 Personal Agent User Guide Specifying contacts from y our personal ad dress book T o specify a contact from your personal ad dress book as a co ndition, perform the follo wing steps. 1 Click the From THESE PEOPLE link . A ne w window appea rs.
72 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 OR Click Cancel to quit this window . The Step 2. Conditions windo w appear s with the global address conditions you specif ied listed in the Route details window . 6 T o edit the condition, click t he lin k in the Route details window .
73 NN42040-105 Personal Agent User Guide Add one number or S IP address on each line. Click OK to accept the selected phone numbers or SIP addresses. 3 Click Cancel to quit this window . 4 T o edit the condition, click t he link in the Route details window .
74 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 • reject the incoming call without specifying a reas on • reject the call and specify a reason for the rejection • send the cal.
75 NN42040-105 Personal Agent User Guide V iew the graph ic display of highlighted My T imes. 3 Use the b uttons to create ne w My T imes day and time ranges or manage existing My T imes ranges. 4 Click Sa ve to accept selected My T imes. OR Click Cancel to quit this window .
76 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Specifying ordered lists Use the Personal Agent to conf igure ho w an d where you want your inc oming calls to ring by using ordered lists.
77 NN42040-105 Personal Agent User Guide 2 Select the first option in the list. In the Ring THESE NUMBERS first in my list, click the link to specify a list of numbers that are called when the incoming call reaches a ring list. In the follo wing figu re, you select a number of actions for an incoming call.
78 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Specifying a re jection message T o specify a reject message, perform the following steps. 1 In the Step 3: Actions windo w , select the Rejection option. 2 Click the MESSA GE link to compos e a message to display when an incoming call from an anonymous c aller activ ates the route.
79 NN42040-105 Personal Agent User Guide • From THESE PEOPL E in my Personal Address Book • From THESE PEOPLE in my Global Address Book • From THESE GR OUPS in my directory • From THESE TELEPHONE NUMBER(S) • F rom anon ymous • Receiv e d in “Unav ailable Busy” 1 T o edit the condition, click t he lin k in the Route details window .
80 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008.
81 Personal Agent User Guide Address Book Sear ch Criteria T opics in this chapter include: • “Personal address book search criteria” on page 82 • “Global Address Book sea rch criteria” on pa ge 84 Note: The phone number f ield is case-sensiti ve in both the personal and global address books.
82 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 P er sonal address book sear ch criteria The follo wing table provides a detailed descripti on of th e Perso nal Ad dress Book search criteria. Field Example search criteria Results Nickname *nick Retur ns entries that end with nick and star t with anything (appends *).
83 NN42040-105 Personal Agent User Guide *lastname, firstname Retur ns entr ies containing last na me and star ting with first name (appends * to the firstname). *lastname, firstname* Same as *lastname, firstname. Last name ( *lastname Retur ns entries contain ing lastname (appends *).
84 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 Global Address Book sear ch criteria The follo wing table provides a detailed de scription of t he Global Address Book search criteria. Field Example search criteria Results User name user@domain* Retur ns ent ries that hav e a user name that star ts with u ser@domain.
85 NN42040-105 Personal Agent User Guide Name firstname lastname Retur ns anything star ting with first name and star ting with last name (appends * to both). firstname* lastname* Same as "firstname lastname". firstname* lastname Same as "firstname lastname".
86 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008.
Personal Agent User Guide 87 Inde x A acronyms 10 Ad Hoc Audio Conferencing 39 adv anced scre ening parameter 31 C card view personal address book 51 viewing contacts 53 Click to Call icon 23 contact .
88 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008 modifying 32 removing day/time ranges 31 renaming a day and time range 33 P password changing 27 personal address book 50 adding a co.
89 NN42040-105 Personal Agent User Guide T technical publications 10 technical support 10 text con ventions 9 U unav ailable busy 73.
90 NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008.
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Multimedia Communication Portfolio Nortel AS 5300 Personal Agent User Guide Copyright © 2007-2008 Nortel Networks. All rights reserved. Sourced in Canada LEGAL NOTICE While the information in this do.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Nortel Networks AS 5300 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Nortel Networks AS 5300 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Nortel Networks AS 5300, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Nortel Networks AS 5300 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Nortel Networks AS 5300, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Nortel Networks AS 5300.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Nortel Networks AS 5300. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Nortel Networks AS 5300 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
