Manuel d'utilisation / d'entretien du produit 3155 du fabricant Nokia
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i Nokia 3 155 User Guide.
ii Copyright © 2005 Nokia. All rights reserve d. LEGAL INFOR MATION Copyright ©2005 Nokia. All rights reserved. Nokia, Nokia Connecting People, Nokia 3155, Pop-Port™, and the Nokia Original Enhancements logos are trademarks or registered trademarks of Nokia Corporation.
iii Copyright © 2005 Nokia. All rights reserve d. Contents For your safety ...... .......... ............ .......... vi About your device .. .......... ........ ......... .. vii Network Service s ....... .......... ............ .... vii Shared memory .
iv Copyright © 2005 Nokia. All rights reserve d. Call regis ter ........ ....... .......... .......... ....... 30 View missed c alls ............ .......... .......... 30 View receiv ed calls ............ .......... ....... 30 View diall ed numbers..
v Copyright © 2005 Nokia. All rights reserve d. Charger..... ............ .......... .......... ....... .... 55 Security s ettings ........ .......... ............ .... 55 Phone lock........... .......... ............ ......... 55 Allow n umbers ....
For your safety vi Copyright © 2005 Nokia. All rights reserve d. For yo ur safe ty Read these simple gu idelines. Not following them may be dangerous or illegal.
For your safety vii Copyright © 2005 Nokia. All rights reserve d. EMERGENCY CALLS Ensure the de v ice is switched on a nd in service. Pres s the e nd key as m any times as n eeded to clea r the display and return to th e main screen. En ter the emerge ncy number , the n pres s the call key.
For your safety viii Copyright © 2005 Nokia. All rights reserve d. ■ Shared memory The following devic e features may share memory: c ontacts; t ext messages; photos, image s, and tones in gallery; calen dar notes; games; and applications.
Phone at a gla nce 1 Copyright © 2005 Nokia. All rights reserve d. 1. Phone at a glance • Earpiece port (1) •D i s p l a y s c r e e n ( 2 ) • Left select ion key (3 ) • Ca l l ke y (4) • K.
Phone a t a glance 2 Copyright © 2005 Nokia. All rights reserve d. ■ Standby mode Depending on your w ireless service provider or network operator and the model number of your phone, some or all of the following sele ction keys may appear in standby m ode.
Phone at a gla nce 3 Copyright © 2005 Nokia. All rights reserve d. or An en hancem ent is conne cted to th e phon e. See " Enhancem ent se ttings ," p. 54 . Voice privac y encrypt ion is active (or is not active ) in the network. You are in a digital netw ork.
Phone a t a glance 4 Copyright © 2005 Nokia. All rights reserve d. Scroll method You can use the four-wa y scroll key to scroll up, down, left, and right through the option s. 1. In standby mode, select Menu , and s croll through the main menus using the scroll ke y.
Phone at a gla nce 5 Copyright © 2005 Nokia. All rights reserve d. Your device, by defaul t, requires you to enter the lock code to restore fa ctory settin gs: 1. In standby mode, select Menu > Settings > Restore factory sett. . 2. Enter the security code, and select OK .
Set up y our phone 6 Copyright © 2005 Nokia. All rights reserve d. 2. Set up your phone ■ Antenna Your device has two antennas—the fixed antenna i s active u nless the exte ndable ante nna is fully extend ed. Your device ha s a fixed and exte ndable antenna located towa rds t he top of the p hone with the f old clos ed.
Set up your pho ne 7 Copyright © 2005 Nokia. All rights reserve d. Remove the back cover 1. With the back of the phone facing you, push down on the back cover.
Set up y our phone 8 Copyright © 2005 Nokia. All rights reserve d. Replace the back cover 1. Set the back cover on the phon e with the cove r tabs aligned with the slots in the phone. 2. Slide the back cover tow ard the top of the phone until the back cover is securely in place.
Set up your pho ne 9 Copyright © 2005 Nokia. All rights reserve d. ■ Turn your p h one on or off 1. To turn your phon e on or off, press and h old the e nd key o n the keyp ad for at least 4 seconds. 2. Ente r the lock code, if nec essary, and select OK .
Set up y our phone 10 Copyright © 2005 Nokia. All rights reserve d. Contacts list 1. In standby mode, scroll down to display your contacts list and highlight your desired entry. 2. Select Details to highlight your desired number, and the n select Call .
Set up your pho ne 11 Copyright © 2005 Nokia. All rights reserve d. Adjust the earpiece volume Whether in or out of a call, yo u can scroll the volume key locat ed on the left side of your device up or down to adjust the v olume of the earpiece . When you adjust the vo lume, a ba r chart indic ates the volume le vel.
Set up y our phone 12 Copyright © 2005 Nokia. All rights reserve d. Save —Sav e a number while in a call to your contact s list. You can also save a number directly from the stan d by screen . Add to contact —Add a phone number to an exis ting contac t in your contact s list while in a call.
Text en try 13 Copyright © 2005 Nokia. All rights reserve d. 3. Text entry You can u se two methods for ente ring text and numbers: standard mode and predictive text mode. Select Clear to backspa ce the curso r and delete a character. Select a nd hold Clear to backspace continuou sly and delete characters.
Text en try 14 Copyright © 2005 Nokia. All rights reserve d. Acti vate or deacti vate 1. At any text entry screen , select Options > Dictionary on to activate or Dict iona ry off to de activate. Text ent ry The following illustration shows your text ent ry of the word Nokia in predictive tex t mode.
Messages 15 Copyright © 2005 Nokia. All rights reserve d. 4. Messages You can s end and receiv e message s to compatible phon es. You ca n also send and receive pictu re, multime dia, and e-mail messages if supported by your service provider. Also, you can make distribution lists that contain phon e numbers an d names from your contac ts list.
Messages 16 Copyright © 2005 Nokia. All rights reserve d. Sending options — Mark or Unmark the sending options o f a s ingle message as Ur gent , Delivery reports , Callba ck no. , or Signature (not available with a picture inserted). See " Change sending options ," p.
Messages 17 Copyright © 2005 Nokia. All righ ts reserved. Read message When you receive a message, a notification message and are displayed. 1. Se lect Show to read the me ssage or Exit t o dismiss the notification and read the message later from your inbox.
Messages 18 Copyright © 2005 Nokia. All rights reserve d. Templat es Templates are sh ort, prewritten mess ages you ca n recall and inse rt into new t ext mess ages wh en yo u are sho rt on time. 1. In standby mode, select Menu > Messages > Te xt messages > Create message > Optio ns > Use template .
Messages 19 Copyright © 2005 Nokia. All rights reserve d. You can only delete folde rs created in my folders; the inbox, sent items , archive, and templa tes folders are protected. When deleting a folder, you are also deleting all mess ages in the folder.
Messages 20 Copyright © 2005 Nokia. All rights reserve d. All unread —Deletes an y messages t h a t h a v e n o t b e e n r e a d i n a l l o f the folders . 3. Select and Mark the folders that have mess ages you want to de lete: Inbox —Deletes all messages f rom the inb ox fold er.
Messages 21 Copyright © 2005 Nokia. All rights reserve d. Note: Whe n the mes sage memory is full, your phon e cannot send or rec eive any new m essages . To free up t he memory, you ca n select Message overwriting to make your phone auto matically replace old messages in the inbox and outbox folders when new ones arrive.
Messages 22 Copyright © 2005 Nokia. All rights reserve d. scroll to another picture, and select Use or View > Insert . 4. Select Send to > Send to number , Send to many , or Send to distrib . list if distribution list exists. 5. Enter the phone number of the recipient, or select Search to retrieve a number from con tacts list.
Messages 23 Copyright © 2005 Nokia. All rights reserve d. may be replaced with Object format not supported . You can re ceive MMS notifications at anytim e; whethe r you can retrie ve MMS depends, as shown in the followin g: • While in a call or an activ e browsing se ssion, you c annot retrieve multimedia messages.
Messages 24 Copyright © 2005 Nokia. All rights reserve d. When yo u receive messag es, Multimedia message received appears. Allow or block ad vertisements This setting is una vailable with multimedia reception block ed. In stan d by mode, select Menu > Messages > Multimedia messages > Message settings > Allow adve rts > Ye s or No .
Messages 25 Copyright © 2005 Nokia. All rights reserve d. 4. To add a new page or slide to the message, sele ct Opti ons > Insert > Slide . This applie s only if the re is no video clip in the message Each slide c an contain text, one image, and one sound clip.
Messages 26 Copyright © 2005 Nokia. All rights reserve d. Note: When se ndin g mess ages, your dev ice may display Multime dia message sent , indicating that the message has been sent to the message ce ntre number programmed into your device. This is not an ind ication that the messa ge has been received at the i nten ded desti natio n.
Messages 27 Copyright © 2005 Nokia. All rights reserve d. ■ V oice message s If you subscribe to voice mail, your wireless service provider or network operator will furnis h you with a voice mailbox nu mber. You ne ed to save this numbe r to your devic e to use voic e mail.
Messages 28 Copyright © 2005 Nokia. All rights reserve d. Plea se che ck wi th yo ur wire less servi ce provider or network operator for specific instru ctions on using your voice m ail se rvice. Write down voice mailbox number and process 1. Write down your v oice mailbox number.
Messages 29 Copyright © 2005 Nokia. All rights reserve d. Cl ear vo ic e mail ic on To clear the voic e mail icon from the display, in standby mode, select Menu > Messages > Voice message s > Clear voice message ic on . ■ Web m essaging Web messaging is a network service.
Call regist er 30 Copyright © 2005 Nokia. All rights reserve d. 5. Call register Call register stores information about your last 30 mis sed, received, an d dialled calls respec tively and adds the total duration of all calls. Wh en the number of calls exce eds the maximum , the most rece nt call replaces th e oldest.
Call regist er 31 Copyright © 2005 Nokia. All rights reserve d. ■ View dialled numbers Dialled calls a re previous number s you have dialled from your device: 1. In standby mode, press the c all key, or select Menu > Call register > Dialled numbers .
Call regist er 32 Copyright © 2005 Nokia. All rights reserve d. To acti vate the call time r in stan dby mode while in a ca ll, select Call Duration > Last Call Duration > Details > Show call time on display > On or Off .
Call regist er 33 Copyright © 2005 Nokia. All rights reserve d. All sent browser data —V iew the size (KB) of all sent browser d ata. All rece ived browser da ta —View th e size (KB) of all received browser data. La st brow ser ses sion —Vie w the duration time of the last browser session .
Contacts 34 Copyright © 2005 Nokia. All righ ts reserved. 6. Contacts The conta cts list can hold up to 500 contacts w ith multiple numbe rs and text note s for each conta ct. The amount of numbers and text entries you can s ave may va ry, depend ing on the le ngth and tota l number of en tries in the conta cts list.
Contacts 35 Copyright © 2005 Nokia. All rights reserve d. highlight the nu mber, and select Optio ns > Change type . Change default number You can al so change w hich phone number is the defa ult (primary) number for the contact en try. 1. In standby mode, scroll down to select the con tact entry you want to change, and select Details .
Contacts 36 Copyright © 2005 Nokia. All rights reserve d. Change speed dial numbers 1. In standby mode, select Menu > Con tact s > Speed dials .
Contacts 37 Copyright © 2005 Nokia. All righ ts reserved. 2. Wh en you hear s everal be eps and Speak now appears, release the ke y. 3. Pronounce the voice tag clearly into the microphone. When the devic e find s the voic e tag, Found: appears, and the device automaticall y dials the number.
Contacts 38 Copyright © 2005 Nokia. All rights reserve d. Send bus. card —Send t he contact a s a b u s i n e s s c a r d t o a n o t h e r device. Caller groups —A dd the contact to an existing caller group. Speed dial —Add the contact to your speed dial list.
Contacts 39 Copyright © 2005 Nokia. All rights reserve d. ■ Send and receive contact s You can s end and rec eive an entry in your contac ts l ist us ing text messaging, if supported by your wireless service provider or network operator.
Gallery 40 Copyright © 2005 Nokia. All rights reserve d. 7. Gallery You can save pic tures, video clips, recordings, and ringing tones to fold ers in the Gallery an d ad d ne w fo lders as well. You can download images and tones using MMS, SMS, mobile Internet sites, or Nokia PC Suite.
Galler y 41 Copyright © 2005 Nokia. All rights reserve d. Sort —Sort the cont ents of the selected folder by name , date, format, or size. Add folder —Create a new folder. Memory status —Check the available memory for the device handset. Ac tivati on ke y list —View the list of available ac tivation ke y s.
Media 42 Copyright © 2005 Nokia. All rights reserve d. 8. Media ■ Media player With the me dia player you can download, view, and play compatible images, audio and video files, and animated imag es from a variety of sources. The media player en ables you to play streaming videos and streaming audio from a network server.
Media 43 Copyright © 2005 Nokia. All rights reserve d. 3. If you hav e alrea dy save d radi o channels, sele ct or to scroll to the channe l you would like to listen to . To select a radio chann el location, briefly press the correspond ing numb er ke ys.
Media 44 Copyright © 2005 Nokia. All rights reserve d. In standby mode, select Menu > Media > Recorder > Record to start the recording or Recordings list to mana ge the folder you hav e defined for recording storage. Record speech or sound 1.
Media 45 Copyright © 2005 Nokia. All rights reserve d. (the leftmost ba r) to the highest (the rightmost bar). The higher the indicator on a particular bar, the more that frequency is amplified. 3. To adjust the lowest frequency, scroll up and down on the bar.
Settings 46 Copyright © 2005 Nokia. All rights reserve d. 9. Settings Use this menu to c hange profiles, themes, m ain display settings, mini display settings , tone settings, tim e and date settin g.
Settings 47 Copyright © 2005 Nokia. All righ ts reserved. ■ Tone settings You can ad just the ringin g volume, keypad tone s, and more for the active profile. See " Personalise a profile ," p. 46 for more information on profile settin gs.
Settings 48 Copyright © 2005 Nokia. All rights reserve d. Screen saver In stan d by mode, select Menu > Settings > Main disp lay > Scr een saver > On , Off , Screen save rs ( Image , Slide set , or Video clip ), o r Time-out . Power saver You can turn the power saver on and off.
Settings 49 Copyright © 2005 Nokia. All rights reserve d. Date a nd tim e auto- upda te Auto-update is a network service. See " Network Services ," p.
Settings 50 Copyright © 2005 Nokia. All rights reserve d. Open fold t o answer By default, your phone answers an incoming ca ll when you open the fold.
Settings 51 Copyright © 2005 Nokia. All rights reserve d. International prefix You can store an international diallin g prefix into your device. In standby mode, select Menu > Settings > Call > Internation al prefix .
Settings 52 Copyright © 2005 Nokia. All rights reserve d. ■ Phone settings Phone language The phone languag e affects time and date formats of the clock, clock, and calendar. Memory sta tus You can view the size of memory available on your device. In standby mode, select Menu > Settings > Phon e > Memory status .
Settings 53 Copyright © 2005 Nokia. All rights reserve d. Start-up t one You can s elect to ha ve a start-up to ne when you first tu rn on your device. In standby mode, select Menu > Settings > Phone > Start-up tone > On or Off . Help te xt activa tion Your device displays brief descriptions for most menu item s.
Settings 54 Copyright © 2005 Nokia. All rights reserve d. Activa te a voic e command After you have ass ociated a voice t ag with a function in your device, to issue a com mand, spe ak the vo ice tag. 1. In standby mode, press an d hold the right sele ction key or voice key.
Settings 55 Copyright © 2005 Nokia. All rights reserve d. Loopset The LPS-4 loopset is recommende d for use with your device. Select the option of your choice to enter the submenu and modify its settings. Default profil e —Choose the profile you want to be automa tically acti vated when you r device is connecte d to a loopset.
Settings 56 Copyright © 2005 Nokia. All rights reserve d. On power-up —Turns on the device loc k feat ure the ne xt time y ou turn the dev ice on. With Loc k now sele cted, you must enter your lock code before the device can funct ion normally. With th e lock code accepted, your device functions normally.
Settings 57 Copyright © 2005 Nokia. All rights reserve d. 5. Reente r the new lock code fo r verification , and select OK . When ch anging yo ur lock c ode, make sure you st ore it in a safe pl ace, away from your device. Avoid entering access code s similar to emergen cy number s to prevent acc idental emergen cy calls.
Settings 58 Copyright © 2005 Nokia. All rights reserve d. ■ Application settings 1. In standby mode, select Menu > Settings > Applicatio n settings . 2. Scroll to one of the following submenus to activate options for preset or downloaded games or applications.
Settings 59 Copyright © 2005 Nokia. All rights reserve d. ■ Network services The following features are network servic es. See " Network Se rvices ," p. vii . Store a feature code 1. In standby mode, select Menu > Settings > Network services > Netw ork fe atur e sett ing .
Settings 60 Copyright © 2005 Nokia. All rights reserve d. ■ Restore factory settings You can rese t some of the menu settings to their origina l values. Data that you have entered or downloade d is not deleted (for example, entries in your cont acts list a re not affec ted).
Org ani ser 61 Copyright © 2005 Nokia. All rights reserve d. 10 . O r g a n i s e r Your device contains fea tures to help organise your eve ryday life, including an alarm clock, calendar, notes, todo list, calcu lator, countdo wn timer, and stopwatch.
Organiser 62 Copyright © 2005 Nokia. All rights reserve d. minutes, and Snooz e on appears in the display. If you do not pr ess a key, the alar ms stops (snoozes) for 10 min utes, then sounds aga in. You can also select Menu > Organiser > Alarm clock > Snooze time-o ut to reset the snooze time.
Org ani ser 63 Copyright © 2005 Nokia. All rights reserve d. 1. In standby mode, select Menu > Organiser > Calendar . 2. Scroll to th e date contai ning the note that appears in bold type, and sele ct View . Options while view ing a list of notes 1.
Organiser 64 Copyright © 2005 Nokia. All rights reserve d. the not e appear s as a te xt message in the display. •S e l e c t Send to > Send to number , Send to e-mail , Send to many , or Send to distrib . list . • Enter the num ber for the recipient, or select Search to retrieve a number from the contacts lis t, and select Send .
Org ani ser 65 Copyright © 2005 Nokia. All rights reserve d. Vi ew a to-d o no te 1. In standby mode, select Menu > Organiser > To-do list . 2. Highlight a to-d o note, and select Optio ns and one of the following: Add —Add anothe r note. Delete —Delet e the n ote.
Organiser 66 Copyright © 2005 Nokia. All rights reserve d. To perform a square or square root calculation, select Op tions > Square or Square root . To cycle through th e add (+), subtract (-), multiply (*), and divide (/) ch arac ters, pres s *. 3.
Org ani ser 67 Copyright © 2005 Nokia. All rights reserve d. Select Interval time r to save sets of coun tdown times w ith mo re than one period. 2. Ente r the t ime (in hh:mm:s s format), and select OK . 3. Enter a n ote for the timer, an d sele ct Start .
Organiser 68 Copyright © 2005 Nokia. All rights reserve d. Lap , the ne w measure d time appears at the beginning of the list. 2. Select Stop to end the timing and display the total time or Stop > Options > Start or Reset to continue or reset ti ming.
Extr as 69 Copyright © 2005 Nokia. All rights reserve d. 11 . E x t r a s Challenge yourself or a friend to one of the fun games in your device . Some menus list ed are network servic es. Contact your wire less servic e provider or network operator for more information.
Mobile web 70 Copyright © 2005 Nokia. All rights reserve d. 12. Mobile web Minibrowser is a network service. See " Network Services ," p. vii . Your device has a built-in browser you can use to conn ect to s elected se rvices on the mobile intern et.
Mobile web 71 Copyright © 2005 Nokia. All rights reserve d. ■ Sign on In standby mode, select Menu > Mobile web . After a brief pause, your device attem pts to connect to your wireless service provider or network operator’s home p age. If you receive an error messag e, your device may not be set up for browsing.
Mobile web 72 Copyright © 2005 Nokia. All rights reserve d. Clear the ca che and disconnect A cache is a mem ory location that is used to store data temporarily. If you have tried to access or ha ve acces sed confidential inform ation requiring passwords, empty the cache aft er each use.
PC conne ctivity 73 Copyright © 2005 Nokia. All rights reserve d. 13. PC conn ectivity ■ USB data transfer You can tran sfer data such a s music, photos, and videos from your device to a compatible PC or from a compatible PC to your device using a DKU-2 USB data ca ble.
PC conne ctivity 74 Copyright © 2005 Nokia. All rights reserve d. 10. Highlight USB device a nd click OK . The pop-up window di splays Saf e to Remov e Hardware , with The ‘US B Device’ device ca n now be safe ly removed from the syste m . Select OK .
Enhan cements 75 Copyright © 2005 Nokia. All rights reserve d. 14. Enhancements Check t he mod el number o f any charger before use with this device . This device is inte nded for use when supplied with power from AC-3 or AC-4. Warni ng: Use only batteries, charg e rs an d enhancement s approved by Nokia for use with this particular model.
Battery information 76 Copyright © 2005 Nokia. All rights reserve d. 15. Battery information ■ Charging and discharging Your device is powered by a rechargeable battery. The full performance of a new battery is achieved only after two or three complete charge and discharge cycles.
Battery information 77 Copyright © 2005 Nokia. All rights reserve d. ■ Nokia battery authentication guidelines Always use origin al Nokia batteries for your safety .
Battery information 78 Copyright © 2005 Nokia. All rights reserve d. To create a text message e nter the 20-digit code, for ex ample, 12345678 919876 543210, and send t o +44 7786 200 276.
Care and main tenance 79 Copyright © 2005 Nokia. All rights reserve d. Care and maintenance Your device is a product of superior design and craftsmanship and should be treated wit h care. The sugges tions below will help you prot ect your warranty co verage.
Additional safety information 80 Copyright © 2005 Nokia. All righ ts reserved. Additio nal safety informatio n Y our dev ice and its enha ncement s may contain small parts.
Additional safety informatsion 81 Copyright © 2005 Nokia. All rights reserve d. HEARING AI DS Some digital wireless devices may interfere with some hearing aids.
Additional safety informatsion 82 Copyright © 2005 Nokia. All rights reserve d. ■ Emergency calls Importa nt: W ireless phones, including thi s device, op erate using radio signals, wireless networks, landline networks, and user-programmed functions.
Additional safety information 83 Copyright © 2005 Nokia. All rights reserved. SAR are conducted using standard operating positions with the device transmitting at its highest ce rtified power level in all tested frequency bands.
84 Copyright © 2005 Nokia. All rights reserve d. Index A About yo ur de vice vii Activate 59 Activate a voice com mand 54 Activate a n equalise r set 44 Activate or de activate 14 Alarm clock 61 Alar.
85 Copyright © 2005 Nokia. All rights reserve d. Date an d time auto-update 49 Date se tting 48 Delete a ll messages in a folder 19 Delete speed dial n umbers 36 Deleting call registers 31 Dia l a nu.
86 Copyright © 2005 Nokia. All rights reserve d. N Network services vii , 59 Nokia batte ry authenticatio n guidelines 77 Nokia PC Suite 74 Note a spe cific date 62 Notes 64 Numbers (123) 13 O Open 6.
87 Copyright © 2005 Nokia. All rights reserve d. Text ent ry 13 predictive text 13 sta ndar d 13 Text mess ages 15 Them es 47 Time and date set tings 48 Timed profile s 46 To-do list 64 To-do note ad.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Nokia 3155 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Nokia 3155 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Nokia 3155, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Nokia 3155 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Nokia 3155, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Nokia 3155.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Nokia 3155. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Nokia 3155 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
