Manuel d'utilisation / d'entretien du produit MVP 800 du fabricant Multi-Tech Systems
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Standalone V oice/IP Gateway Model MVP 800 Proprietary Mode User Guide.
User Guide S0000216 Revision A MultiVOIP 800 (Model MVP 800) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi- T ech Systems, Inc. All rights reserved. Copyright © 2001, by Multi-Tech Systems, Inc.
iii Contents Chapter 1 - Introduction and Description Introduction ................................................................................................................... ............................. 6 Preview of this Guide ..............
iv Viewing Call Progress .......................................................................................................... .................... 52 Viewing Logs ..................................................................................
Chapter 1 - Introduction and Description.
6 Chapter 1 - Introduction and Description Introduction Welcome to Multi-T ech's new standalone V oice/IP Gateway which allows analog voice and fax communication over an IP network.
7 Chapter 1 - Introduction and Description Chapter 5 - Remote Configuration and Management Chapter 5 provides procedures for changing the configuration of a remote MultiVOIP . Remote configuration allows you to change the configuration of a unit by simply connecting two modems between the two MultiVOIPs and remotely controlling the unit.
8 Chapter 1 - Introduction and Description MultiVOIP Application A typical V oice Over IP (VOIP) network is shown in Figure 1-2 with a headquarters site and three remote sites (Sales office, regional and marketing of fices). This typical V oice Over IP network can be set up via the Internet or your Intranet.
9 Chapter 1 - Introduction and Description Phone Directory Data Base Number Description Channel IP Address 101 Headquarters 1 201.23.122.1 18 T runk Ext 4 102 Headquarters 2 201.23.122.1 18 T runk Ext 5 103 Headquarters 3 201.23.122.1 18 T runk Ext 6 104 Headquarters 4 201.
10 Chapter 1 - Introduction and Description Using the same example as above, but calling the Regional of fice. A person at headquarters would pick up a telephone and dial say trunk extension 5. This connects channel 2 of the headquarters MultiVOIP . A second dial tone is heard, then you would dial, for example, 301.
11 Chapter 1 - Introduction and Description Front Panel Description The front panel contains three groups of LEDs that provide the status of the Ethernet connection, V oice/Fax channels, and general status of the MultiVOIP . The front panel is shown in Figure 1-3, and a description of each LED follows.
12 Chapter 1 - Introduction and Description Back Panel Description The cable connections for the MultiVOIP are made at the back panel. Connectors include Power , Command Port (RS232), Ethernet (10BASE-T), V oice/Fax Channels (E&M, FXO and FXS). The cable connectors are shown in Figure 1-4 and defined in the following groups.
13 Chapter 1 - Introduction and Description Specifications • T wo 1 Meg by 32 byte at 70 nanosecond SIMM is 8 Mb DRAM Caution: SIMM speed and size cannot be mixed • T wo Meg of flash memory Ethernet Port • Single Ethernet Interface - 10BASE-T (twisted pair) keyed RJ-45 connector .
Chapter 2 - Installation.
15 Chapter 2 - Installation Installing Y our MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration).
16 Chapter 2 - Installation Unpacking Y our MultiVOIP Remove all items from the box. www.multitech.com Voice/Fax over IP Networks Figure 2-1. Unpacking Safety W arnings Caution Danger of explosion if battery is incorrectly replaced. A lithium battery on the voice/fax channel board provides backup power for the time keeping capability .
17 Chapter 2 - Installation Cabling Procedure Cabling involves connecting the host MultiVOIP to your LAN and telephone equipment. 1. If you are connecting any V oice/Fax Channel to an E&M trunk other than type 2, perform the E&M Jumper Block Positioning procedure which appears later in this chapter before connecting power to the unit.
18 Chapter 2 - Installation E&M Jumper Block Positioning Procedure A jumper block exists for each voice/fax channel. The jumper block is to the right of each set of channel jacks. The jumper block contains 8-pairs of pins. The jumper plug fits over three pairs of pins on the jumper block.
Chapter 3 - Software Loading and Configuration.
20 Chapter 3 - Software Loading and Configuration Configuring Y our Host MultiVOIP The following software loading procedure does not provide every screen or option in the loading process. The assumption is that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation.
21 Chapter 3 - Software Loading and Configuration 4. The Welcome dialog box displays. Click Next to continue. 5. Follow the on-screen instructions to install your MultiVOIP software. Y ou may choose the Destination Location of your MultiVOIP software or you can accept the default destination by clicking Next .
22 Chapter 3 - Software Loading and Configuration Click Finish to continue. 8. The following message displays: Click Y es to continue. 9. The IP Protocol Default Setup dialog box displays. The default Frame T ype is TYPE_II . If this does not match your IP network, select the Frame T ype from the Frame T ype list.
23 Chapter 3 - Software Loading and Configuration device’s user documentation. If you are using an extension from your PBX, then choose the FXO option. Check with your in- house telephone personnel to verify connection type. If you are connecting to an E&M trunk on your PBX, then choose E&M option.
24 Chapter 3 - Software Loading and Configuration 14. T o change the voice coder , select the channel from the Select Channel list, then select the new voice coder entry from the V oice Coder list. If you changed the voice coder , ensure that the same voice coder is used on the voice/fax channel you are calling.
25 Chapter 3 - Software Loading and Configuration 18. The Billing/Security tab displays the parameters for automatic disconnection, billing options, and dialing options. 19. Y ou can set up billing options for inbound and outbound calls by selecting them in the Billing Options group and then entering the charge in cents per number of seconds.
26 Chapter 3 - Software Loading and Configuration 24. The Phone Directory Database dialog box displays. Y ou will build your personalized MultiVOIP Phone Directory in the following steps. The MultiVOIP configured as a “Host” will contain the host database.
27 Chapter 3 - Software Loading and Configuration 28. In the MultiVOIP Identification group, enter the IP address of the Host MultiVOIP in the IP Address box. For example, 204.22.122.1 18. Then obtain the 12-digit Node ID# (0008005xxxxx) from the ID plate on the back panel of the MultiVOIP and enter this number in the Ethernet Node ID box.
28 Chapter 3 - Software Loading and Configuration 34. Click OK and you are returned to the Phone Directory Database dialog box, which now includes the second number and related information in the Phone Number list. Note: If only Channel 1 is active, you must enter two phone numbers.
29 Chapter 3 - Software Loading and Configuration Configuring Y our Client MultiVOIPs The client MultiVOIPs can be another MVP 800, MVP 400 unit or a MultiVOIP 200-series. If your client MultiVOIP is an MVP 800, perform the following software loading procedure.
30 Chapter 3 - Software Loading and Configuration 4. In the Port Address group, enter the IP Address and IP Mask . In the Gateway Address group, enter the gateway IP address for the client unit. The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connected to the Internet/Intranet.
31 Chapter 3 - Software Loading and Configuration much time elapses between digits and the wrong numbers are mapped, you hear a rapid busy signal. If this happens, hang up and dial again.
32 Chapter 3 - Software Loading and Configuration 1 1. Y ou can enable the voice/fax advanced features by selecting the Silence Compression , Echo Cancellation , or Forward Error Correction check boxes. The Silence Compression check box defines whether silence compression is enabled for this voice channel.
33 Chapter 3 - Software Loading and Configuration 16. T o change the T one Pairs on the Regional tab, select your specific country or region from the Country/Region list. The T one Pairs group parameters change per your selections. Click OK . 17. The following dialog box displays.
34 Chapter 3 - Software Loading and Configuration 20. Click OK and you are returned to the main menu. 21. Click Download Setup to write the new configuration to the client unit. The Save Setup dialog displays. 22. Select the Save Current Setup as User Default Configuration check box, then click OK .
35 Chapter 3 - Software Loading and Configuration Deploy the VOIP Network Deploying the VOIP network involves the VOIP Administrator developing the VOIP Dialing Directory and deploying the preconfigured client MultiVOIPs to their remote sites.
36 Chapter 3 - Software Loading and Configuration If you are connecting the station side of a telephone switch (PBX) to your MultiVOIP , connect one end of an RJ1 1 phone cord to the V oice/Fax Channel 1 FXO connector on the back of the MultiVOIP and the other end to the phone jack.
Chapter 4 - MultiVOIP Software.
38 Chapter 4 - MultiVOIP Software Introduction This chapter describes the MultiVOIP software to show you how to make changes to the configuration of your MultiVOIP .
39 Chapter 4 - MultiVOIP Software MultiVOIP Configuration The MultiVOIP Setup menu consists of 10 buttons in which you can point and click, an Events window in the middle of the menu, and a status bar at the bottom of the menu.
40 Chapter 4 - MultiVOIP Software Changing Channel Parameters The channel parameters include the interface type and its options, voice and fax settings, billing and security options, and voice communications for the region of the world that the MultiVOIP resides in.
41 Chapter 4 - MultiVOIP Software the dialed digits to an entry in the Phone Directory Database. If too much time elapses between digits, the wrong number maybe mapped, you may hear a rapid busy signal. If this happens, hang up and dial again. This option is available for all interface types.
42 Chapter 4 - MultiVOIP Software V oice/Fax T ab The V oice/Fax tab controls the voice coder , Fax settings, DTMF gain, and some miscellaneous options. The MultiVOIP supports many state-of-the art ITU (International T elecommunications Union) voice coders.
43 Chapter 4 - MultiVOIP Software the voice channel. Billing/Security Options can be used to track the cost of Inbound and/or Outbound calls on any of the three interfaces (FXO, FXS, or E&M). The amount to be charged in cents is entered in the Charge ( ) Cents box together with the associated time duration in the Per ( )Seconds box.
44 Chapter 4 - MultiVOIP Software Regional T ab The Regional tab controls the voice communications for the country or region in which the MultiVOIP is being used. From the Country/Region list, you can select the country or region for which you are configuring the MultiVOIP .
45 Chapter 4 - MultiVOIP Software Changing the Phone Directory Database The Phone Directory Database dialog box displays all the phone numbers in your MultiVOIP network. The database displays the phone numbers in numerical order with the IP Address, Channel assignment, and Description.
46 Chapter 4 - MultiVOIP Software client MultiVOIP will be defined as using dynamic addressing and the IP Address box will be unavailable. If a Proxy Server with a static IP address is in front of the client MultiVOIP , then the IP Address box must contain the address of the Proxy Server .
47 Chapter 4 - MultiVOIP Software Changing IP Parameters The IP Setup dialog box establishes the IP addressing for the local Ethernet LAN, defines the Internet gateway address, and if a proxy server is used to connect a LAN to the Internet, global-to-local IP address translation is required.
48 Chapter 4 - MultiVOIP Software MultiVOIP located behind a Proxy Server at the static IP address. This static IP address will be used in the Phone Directory Database when assigning directory numbers to this MultiVOIP . The Global IP Address box must contain the static IP address of the W AN port of the Proxy Server .
49 Chapter 4 - MultiVOIP Software V iewing Statistics The Statistics dialog box enables you to view statistics for major events of the MultiVOIP operation. This dialog box is accessed by clicking on the Statistics button on the Main MultiVOIP menu. Statistics can be a helpful troubleshooting tool.
50 Chapter 4 - MultiVOIP Software For the most part these statistics are informational, and their use as a troubleshooting tool will be contingent on the applications running in the upper layers.
51 Chapter 4 - MultiVOIP Software Others Setup Clicking Others on the Main menu displays the Others Setup dialog box. This dialog box lets you to enable SNMP Agent (the default is disabled ) and set u.
52 Chapter 4 - MultiVOIP Software V iewing Call Progress The Call Progress dialog box displays the status of a call in progress. This dialog box is accessed from the MultiVOIP Setup menu by clicking Call Progress . The ratio of Packets Lost versus Packets Received provides a general indication of the integrity of the Internet connection.
53 Chapter 4 - MultiVOIP Software V iewing Logs The Log Entries dialog box displays a chronological history of all calls into and out of this unit. Click Logs in the Statistics dialog box to open this dialog box.
54 Chapter 4 - MultiVOIP Software Reports A report of the contents of the Log Entries dialog box can be generated using the Windows Notepad accessory and then printed from your local PC. The report is generated by entering the T o and From dates in the Report Generation dialog box and then clicking Generate .
Chapter 5 - Remote Configuration and Management.
56 Chapter 5 - Remote Configuration and Management Introduction This chapter provides procedures for viewing or changing the configuration of a remote unit. T w o methods are provided to access a remote unit. The first method is modem based and the second method is using IP .
57 Chapter 5 - Remote Configuration and Management V erify that the Communication T ype is set for COM Port and the Select Port box is set for the COM port of your local PC. In the Dial String box, enter the A T command for dialing (A TDT) plus the phone number of the remote MultiVOIP .
58 Chapter 5 - Remote Configuration and Management LAN-Based The LAN-based remote configuration requires a Windows Sockets compliant TCP/IP stack. TCP/IP protocol software must be installed and functional before the configuration program can be used. 1.
59 Chapter 5 - Remote Configuration and Management 6. The MultiVOIP Setup dialog box displays. This is the dialog box of the remote MultiVOIP . 7. After you have changed the configuration of the remote MultiVOIP , click Download Setup to update the configuration.
60 Chapter 5 - Remote Configuration and Management Remote Management This section describes typical client applications that can be used to configure the MultiVOIP remotely .
61 Chapter 5 - Remote Configuration and Management Voice over IP Configuration Selecting Option 1 displays the main menu, which allows further configuration options. These options include Protocol Stacks (option 1), Applications (option 2), System Information (option 3), and V oice Channels (option 4).
62 Chapter 5 - Remote Configuration and Management If a Password was entered in the Applications Setup dialog box, then enter the password and click Enter . From here, you can access all the configuration options. Refer to Chapter 4 - MultiVOIP Software , for a description of the various options.
63 Chapter 5 - Remote Configuration and Management Upgrade Procedures Whenever you upgrade your version of the MultiVOIP 400/800 software, you must first install the new software on your PC. Then, download the Firmware, Factory Defaults, and V oice Coders, to upgrade the MultiVOIP 400/800.
64 Chapter 5 - Remote Configuration and Management The MultiVOIP firmware and coders download, then the MultiVOIP reboots. Manual Upgrade Procedure.
65 Chapter 6 - W arranty , Service, and T ech Support Follow this procedure only if you want to manually upgrade your MultiVOIP . Note : Steps 4-8 can be performed locally via the command port or IP . 1. Run “MultiVOIP configuration” from your old version of MultiVOIP software.
Chapter 6 - W arranty , Service, and T ech Support.
67 Chapter 6 - W arranty , Service, and T ech Support Introduction This chapter starts out with statements about your MultiVOIP 2-year warranty . The next section, T ech Support, should be read carefully if you have questions or problems with your MultiVOIP .
68 Chapter 6 - W arranty , Service, and T ech Support T ech Support Multi-T ech has an excellent staff of technical support personnel available to help you get the most out of your Multi-T ech product. If you have any questions about the operation of this unit, call 1-800-972- 2439.
69 Chapter 6 - W arranty , Service, and T ech Support Service If your tech support specialist decides that service is required, your MultiVOIP may be sent (freight prepaid) to our factory .
Appendixes.
71 Appendix A - TCP/IP Description Appendix A - TCP/IP (T ransmission Control Protocol/Inter- net Protocol) Description TCP/IP is a protocol suite and related applications developed for the U.S. Department of Defense in the 1970s and 1980s specifically to permit different types of computers to communicate and exchange information with one another .
72 Appendix A - TCP/IP Description response, are better suited to the datagram service of UDP because there is no time lost to virtual circuit establishment and termination. UDP’s primary function is to add a port number to the IP address to provide a socket for the application.
73 Appendix B - Cabling Diagrams Internet Protocol (IP) IP is the Internet standard protocol that tracks Internetwork node addresses, routes outgoing messages and recognizes incoming messages, allowing a message to cross multiple networks on the way to its final destination.
74 Appendix B - Cabling Diagrams Appendix B - Cabling Diagrams Command Port Cable 13 12 1 1 10 9 8 7 6 5 4 3 2 1 25 24 23 22 21 20 19 18 17 16 15 14 1 2 3 4 5 6 7 8 9 DB-25 8 3 2 20 7 6 4 5 22 DB-9 LA.
75 Appendix B - Cabling Diagrams Magix 400 E&M Tie Card PIN NO. 6 3 1 4 5 2 1 2 3 4 5 6 7 8 PIN NO. Male Male MVP 400/800 Connection Magix 400 E&M 4 Wire T ire Card M MOUTH CONTROL E EAR CONTR.
76 Appendix C - Regulatory Information Appendix C - Regulatory Information Class A Statement FCC Part 15 NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
77 Appendix C - Regulatory Information FCC Part 68 T elecom 1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number .
78 Appendix C - Regulatory Information Canadian Limitations Notice Ringer Equivalence Number Notice : The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a phone interface.
Glossary.
80 Glossary A Access: The T1 line element made up of two pairs of wire that the telephone company brings to the customer premises. The Access portio n ends with a connection at the local telco (LEC or RBOC). Accunet Spectrum of Digital Services (ASDS): The AT&T 56K bps leased (private) line service.
81 Glossary Bell Operating Companies (BOC): The family of corporations created during the divestiture of AT&T. BOCs are independent companies which service a specific region of the US.
82 Glossary Circuit switching: The temporary connection of two or more communications channels using a fixed, non-shareable path through the network. Users have full use of the circuit until the connection is terminated.
83 Glossary Digital Loopback : A technique used for testing the circuitry of a communications device. Can be initiated locally, or remotely (via a telecom- munications device). The tested device decodes and encodes a received test message, then echoes the message back.
84 Glossary F Failed Seconds: A test parameter where the circuit is unavailable for one full second. Failed Signal: A T1 test parameter logged when there are more than 9 SES (Severely Errored Seconds).
85 Glossary I Hexadecimal: A base 16 numbering system used to represent binary values. Hex uses the numbers 0-9 and the letters A-F: usually notated by an "h" (for example, "4CF h", read "four charley fox, hex"). The result is that one hex digit represents a 4-bit value.
86 Glossary Line Termination (LT): The electronics at the ISDN network side of the user/network interface that complements the NT1 at the user side. The LT and the NT1 together provide the high-speed digital line signals required for BRI access.
87 Glossary O Object-Orientated: A method for structuring programs as hierarchically organized classes describing the data and operations of objects that may interact with other objects. Office Channel Unit - Data Port (OCU-DP): The CO channel bank used as the interface between the customer's DSU and the channel bank.
88 Glossary Protocol: 1) A set of semantic and syntactic rules that determines the behavior of functional units in achieving communication. 2) In Open Systems Interconnection architecture, a set of semantic and syntactic rules that determine the behavior of entities in the same layer in performing communication functions.
89 Glossary S Serial Port: The connector on a PC used to attach serial devices (those that need to receive data one bit after another), such as a mouse, a printer or a modem. This consists of a 9- or 25-pin connector that sends data in sequence (bit by bit).
90 Glossary T1 Framing: To digitize and encode analog voice signals requires 8000 samples per second (twice the highest voice frequency of 4000 Hz). Encoding in an 8-bit word provides the basic T1 block of 64K bps for voice transmission. This "Level 0 Signal, as its called, is represented by "DS-0", or Digital Signal at Level 0.
91 Glossary V V.25bis: An ITU-T standard for synchronous communications between a mainframe or host and a modem using HDLC or other character- oriented protocol.
92 Index Index A Archie .................................................................... 73 B Back Panel ............................................................ 1 2 C Call progress, viewing ........................................... 5 4 Channel totals, viewing .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Multi-Tech Systems MVP 800 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Multi-Tech Systems MVP 800 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Multi-Tech Systems MVP 800, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Multi-Tech Systems MVP 800 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Multi-Tech Systems MVP 800, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Multi-Tech Systems MVP 800.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Multi-Tech Systems MVP 800. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Multi-Tech Systems MVP 800 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
