Manuel d'utilisation / d'entretien du produit LaserJet Enterprise P3015X du fabricant HP
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HP L as erJet P3010 Ser ie s Printers Us er Guide Pr oduc t use Pr oduc t management Pr oduc t maintenance Pr oblem solving Additional pr oduc t infor mation: ww w .
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HP LaserJet P3010 Series Printers User Gu ide.
Copyright and License © 2009 Copyright Hewlett-Packard Development C ompany, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as a llowed under the c opyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product basics Convent ions used in this guide ...... ......... ......... ...... ......... ......... ......... ...... ......... ......... ......... ...... ... ......... 2 Product com parison ....... ......... ....... ......... ....
Select the correct prin ter driver for Window s ...... ........ ..... ........ ..... ........ ..... ........ ..... ....... ........ ..... ... .... 45 Priority for print settings ............. .................. ............ .................. ........
Disable IP X/SPX, Apple Talk, or DLC /LLC ...... ............ ....... ............ ... 70 Link speed and dup lex setting s ........ ............ ....... ............ ............ ....... ............ ... 71 6 Paper and print media Understan d paper and print media use .
Stop t he current print jo b from th e software program ......... .... ....... ....... ...... ..... ...... ....... ... 100 Use features in the Windows pri nter driver .......... ..... ........ ........ ........ ....... ...... ....... ........ ........
Check DIMM installation .. ..... ........ ........ ........ ..... ......... ........ ........ ........ ..... ........ ......... ....... 130 Save resources (permanent resources) ......... ...... .......... ......... .......... ...... .......... .......
Envelopes jam or will n ot feed in th e product ... ............ ........ ........... ........ ............ ........ .... 180 Output is c urled or wrinkled . ...... ......... .......... ......... ......... ...... ......... ......... .......... ..... .
Protecting the env ironment ...... ......... ......... ......... ....... ......... ......... ......... ......... ....... ......... .. 217 Ozone production ... ......... ...... ......... ........ ......... ........ ...... ......... ......... ......... .
x ENWW.
1 Product basics ● Conventio ns used in this guide ● Product com parison ● Env ironm enta l featu res ● Product f eatures ● Product v iews ENWW 1.
Conventi ons used i n this guide TIP: Tips pro vide helpfu l hints or shor tcuts. NOT E: Notes provide im portant i nformati on to exp lain a conc ept or to complet e a tas k. CAUTION: Cautio ns indic ate proced ures tha t you sh ould f ollow to avoid lo sing dat a or dama ging the prod uct.
Product c omparison HP LaserJet P3015 printer (base model) CE525A 2 1 ● Prints up to 42 pages per minute (ppm) on Letter size paper and 40 ppm on A4 size paper ● Contains 96 megabytes (MB ) of random acc ess memory (RAM).
HP LaserJet P3015dn printer CE528A 2 1 Has the same f eatures as the HP LaserJet P3015 printer, with the following differences: ● 10-key numer ic keypad on t he control panel ● Automatic two-sided (duplex) printing ● Embedded HP Jetdirect networking ● Contains 128 MB RAM.
Environm ental features Duplex Save paper by using duplex printing as your default print setting. Recycling Reduce waste by us ing recycle d paper. Recycle print c artridges by using t he HP retu rn process. Energy savings Save energy by initiat ing sleep mode for the product.
Product fea tures Feature Description Performance ● 540 MHz processor User interf ace ● Control-panel help ● 4-line graphical display with numeric keypad .
Feature Descripti on Suppo rted operati ng system s ● Microsoft® Windows® 2000, Windows® XP, Windows Server 2003, Windows Server 2008, and Windows V ista® ● Macintosh OS X V10.
Product vi ews Front view 2 1 8 9 7 6 5 4 3 2 1 12 10 11 1 Extension for the top output bin 2 Top output bin 3 Top cover (provides access to the print c artridge and the label that lists the model and.
Rear view 6 2 1 7 5 4 3 1 Right-side cover (provides acc ess to t he DIMM slot and additional USB ports) 2 RJ.45 network connection (for the n, dn, and x models only) 3 EIO slot (cov ered) 4 Hi-speed USB 2.
10 Chapter 1 Pro duct basics ENWW.
2 Control panel ● Contro l-panel l ayout ● Use the control- panel m enus ● Show Me Ho w menu ● Retrieve job men u ● Informati on menu ● Paper h andlin g menu ● Manage s upplies menu ● .
Contro l-panel lay out Use the control panel to obtain pr oduct an d job sta tus infor mation a nd to con figure th e produc t. 1 2 3 4 5 6 7 8 11 9 10 14 13 12 Number Button or li ght Function 1 Cont.
Number B utton or li ght Func tion 9 Nume ric k eypad NOT E: This item is not included for t he HP Lase rJet P3011 or HP LaserJet P3015 printers. Enter numeric value s 10 C Clear button NOT E: This item is not included for t he HP Lase rJet P3011 or HP LaserJet P3015 printers.
Use the control- panel m enus You ca n perfor m most rou tine pri nting t asks from the comp uter through the pri nter dr iver or software progra m. This is the most con venient way to contr ol the product , and it overrides the product co ntrol- panel s ettings.
Show Me How menu Use the SHOW ME H OW menu to print instruc tions for using the produc t. To display: Press t he Menu b utton , and then selec t the SHOW ME HOW menu. Item Explanation CLEAR JAMS Provides instructions for clearing jams on the product. LOAD TRAYS Provides instructions for loading and configuring trays.
Retrie ve job men u Use the RET RIEV E JO B menu to view li stings of all sto red jobs. To display: Press the Menu button , and the n select the RETRIEVE JOB menu. Item Sub-item Options Description <USER NAME> Each user who has stored jobs is listed by name.
Item Sub- item Options Description COPIES Specifies the number of copies of the job to print. The default is 1. For the ALL JOBS (NO PIN) and ALL JOBS (WITH PIN) menus, two more options are available: ● If you select the JOB option, the number of copies specified in the driver are printed.
Information me nu Use the INFORMATION me nu to acc ess and pr int spe cific pro duct info rmation. To display: Press the Menu button , and the n select the INFORMATION menu. Item Description PRIN T MENU MAP Prints the control-panel menu map, which shows the layout and current settings of the control-panel menu items.
Pape r handlin g menu Use thi s menu t o configu re input trays by size an d type. It is impo rtant to c orrectly configure the tray s with thi s menu before you print for the first time. To display: Press t he Menu b utton , and then selec t the PAPER H ANDLING menu .
Manage supplies menu Use thi s menu t o configu re how th e produc t alerts y ou when s upplies are approac hing the estimat ed end of life. To display: Press the Menu button , and the n select the MANAGE SUPPLIES menu. NOT E: Value s that have an asteris k (*) are the fac tory-def ault values.
Config ure device menu Use the CONFIGURE DEVIC E menu for the followin g tasks: ● Change the defaul t printing setti ngs. ● Adjust t he print qual ity. ● Change the system configurati on and I /O option s. ● Reset the defaul t settings. Printing menu These settings a ffect only jobs witho ut identif ied prope rties.
Menu item Val ues Description COURIER FONT REGULAR * DARK Select a versio n of the Courier font. The DARK setting is an internal Courier font available on HP LaserJet Series III printers and older. WIDE A4 NO * YES Change the printable area of A4 paper.
Item Value s Descripti on SUPPRESS BL ANK PAGES NO * YES When generating y our own PCL, ex tra form feeds are included that would cause a blank page to be printed.
Item Sub- item Sub-item Values Description FUSER MODE S A list of paper types displays. NORMAL HIGH2 HIGH1 LOW LOW1 Each paper type has a default fuser mode. Change the fuser mode only if you are experiencing problem s printing on certain paper types.
Item Sub- item Sub- item Value s Description AUTO CLEANING OFF * ON When auto-cleaning is on, the p roduct prints a cleaning page when the page count reaches the CLEANING INTER VAL setting.
System setup menu Use the SYSTEM SETUP menu to chang e product-co nfiguration de faults such as sl eep mode, pro duct person ality (la nguage), and jam recover y. To display: Press the Menu button , se lec t the CONFIGURE DE VICE menu , and then select the SYSTEM SE TUP menu.
Item Su b-item Values Description USE REQU ESTED TRAY EXCLU SIVELY * FIRS T Set how to handle jobs that have specified an input t ray. ● EXCLU SIVELY : The product never selects a different tray when the user has indicated that a specific tray should be used, even if that tray is empty.
Item Sub- item Values D escription USE ANOTHER TRAY ENABLED * DISABLED Turn on o r off the control- panel prompt to select another tray when the specified tray is empt y. ● ENABLED : The product prompts either to add paper to the selected tray or to choos e a different tray.
Item Su b-item Values Description PERSONALITY AUTO * PCL PDF PS Set the default personality. CLEARABLE WARNINGS JOB * ON Sets whether a wa rning is cleared on the control panel or when another job is sent. AUTO CONTINUE OFF ON * Determines product behavior when the sys tem generates an Auto Continuable error.
I/O men u Items on the I/O (input/outpu t) menu affect the communication between the produ ct and the comput er. If the pr oduct contai ns an HP Je tdirect prin t server , you can c onfigure basi c network ing parameter s by using th is submenu.
Item Sub- item Sub-it em Value s Description IPV4 SETTINGS CONFIG METHOD BOOTP DHCP * AUTO IP MANUAL Specify the method that TCP/IPv4 parameters are configured on the HP J etdire ct pri nt se rver. BOOTP : Automatic configuration from a BootP (Bootstrap Protocol) se rver.
Item Sub- item Sub- item Values Descripti on DHCP REN EW YES NO * Specify w hether the print server request s to renew the DHCP lease. NOT E: This menu appears if the CONFIG METHOD m enu is set to the DHCP option and a DHCP lease for the pr int server exists.
Item Sub- item Sub-it em Value s Description PROXY SE RVER Specifies the proxy server to be used by embedded applications in the product . A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degr ee of Internet secur ity, for those cl ients.
Item Sub- item Sub- item Values Descripti on RESET SECURI TY YES NO * Specify w hether the current security settings on the print server will be saved or reset to factory defaults . DIAGNOSTICS EMBED DED TESTS This menu provides tests to help diagnose network hardware or TCP/IP network connection problems.
Item Sub- item Sub-it em Value s Description PING TE ST Check network com munications. This test sends link-level packets to a remote network host, then wait s for an appropriate response. To run a ping test, set the following it ems: DEST TY PE IP V4 IPV6 Specify wh ether the target product is an IPv4 or IPv6 nod e.
Item Sub- item Sub- item Values Descripti on RTT AVERAGE Shows the average round-trip-time (RTT ), from 0 to 4096 milliseconds, f or packet transmission and response. The default is 0. PING I N PROGRESS YES NO * Select whether the control panel indic ates when a ping t est is in progress.
Item Sub-it em Values Description RESTORE FACTORY SETTING S Clear the page buffer, remove all perishable personality data, reset the printing environment, and return all de fault settings to factory de faults. SLEEP MO DE OFF ON * Select whether t he product c an enter sleep mode.
Diagno stics m enu Use the DIAGNOSTICS m enu to r un tests that ca n help you iden tify and solve prob lems wit h the pro duct. To display: Press the Menu button , and the n select the DI AGNO STICS menu. NOT E: Value s that have an asteris k (*) are the fac tory-def ault values.
Item Su b-item Values Description MANUAL SEN SOR TEST 2 Performs additional tests to determine whether the paper path sensors are operating correctly. COMPONENT TES T A list of available components appears. Activate individual parts independently to isolate noise, leaking, and other h ardware issues.
40 Chapter 2 Contro l pane l ENWW.
3 Software for Windows ● Supporte d operating sys tems for Windo ws ● Supporte d printer dr ivers for Wi ndows ● HP U niver sal Pr int Dri ver (UPD) ● Select t he corr ect pri nter driv er for.
Supported o perating s ystems fo r Windo ws ● Win dows V ist a (32- bit an d 64-b it) ● Windows XP (32-bit and 64 -bit) ● Windows Se rver 2008 ( 32-bit and 64-bi t) ● Windows Se rver 2003 ( 32.
Supported printer driv ers for Windows ● HP PC L 6 (default pri nter drive r) ● HP postscrip t emulation Uni versal Prin t Driver (HP UPD PS) ● HP PC L 5 UPD Universal Print Driv er (HP UP D PCL 5) - availabl e for down load from www.hp. com/ go/ljp30 10serie s_softw are The printer drivers inc lude onlin e Help.
HP Universal Print Driver (UPD) The HP Universa l Print Driver (UPD ) for W indows i s a single driver th at gives you in stant acce ss to virtua lly any H P Laser Jet pro duct, from any loc ation, with out downlo ading sep arate driv ers.
Select th e correct printer driver for Windows Printe r drivers prov ide access to the product fe atures and allow the co mputer to com municate wit h the produc t (using a prin ter languag e). Check the ins tallatio n notes and rea dme files on the product CD for additio nal softwar e and language s.
Priority for print settings Chang es to print settings are pr ioritized dep ending on where the changes are mad e: NOT E: The name s of comm ands a nd dialog boxes might vary depending on your s oftware pr ogram.
Change prin ter-drive r settings for Windows Change the settings for all pri nt jobs until the software program is closed Change the de fault settings fo r all print jobs Change th e product conf iguration settings 1. On the File menu in the software program, click Print .
Remove software for Wind ows Windows X P 1. Click Start , Contro l Panel , and then Add or Remove Programs . 2. Find and select the product from the list. 3. Click the Chang e/Re move button to remove th e software. Windows V ista 1. Click Start , Contro l Panel , and then Programs and Fe atures .
Supported ut ilities for Wi ndows HP Web Jetadmin HP We b Jet admin is a simple print a nd imagin g periph eral man agement s oftware to ol that helps op timize produc t use, control color costs , sec.
HP Easy Printer Care HP Eas y Prin ter Care software is a pr ogram t hat yo u can use f or the followin g tasks: ● Check the product statu s ● Check the supplie s status and use HP Sur eSupply to .
Software for oth er operatin g system s OS Software UNIX For HP-UX and Solaris networks, go to www.hp .com/ support/go/jetdirectunix_sof tware to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the late st mod el sc ripts, go to www.
52 Chapter 3 Software for Wind ows ENWW.
4 Use the product with Macintosh ● Software for Macintosh ● Use featur es in t he Maci ntosh print er driver ENWW 53.
Software for Macintosh Supported operating systems for Macintosh The pr oduct s upport s the fo llowing Macint osh ope rating s ystems: ● Mac OS X V10.3.9 , V10.4, V 10.5, and later NOT E: For Ma c OS X V 10.4 and l ater, PP C and Inte l® Core™ Processor Macs are support ed.
● Default printer driver settings : The de fault prin ter drive r setting s determin e the sett ings used i n all pr int jo bs, unless se ttings are change d in the Page Set up , Pri nt , or Printer Prope rties dialog boxes.
Change printer-driver settin gs for Macintosh Change the settings for all print jobs until the software program is closed Change the de fault settings fo r all print jobs Change the product configurat ion settings 1. On the File menu, click Print . 2.
Software for Macintosh computers HP Printer Ut ility Use the HP Printe r Utility to configur e, admin ister, a nd set up product features th at are n ot availabl e from the pr inter driv er.
HP Printer Ut ility features The HP Printer Utility cons ists of pages th at you op en by cl icking in the Configuration Settings list. The follo wing table desc ribes the tasks that you can perform from the se pages. Item Description Conf iguratio n Page Prints a configuration page.
Use feat ures in the Macin tosh prin ter driver Create and use p rinting presets in Macin tosh Use pr inting pr esets to s ave the c urrent pr inter dri ver settin gs for reuse. Create a prin ting preset 1. On the File me nu, cl ick Pr int . 2. Select the driver.
Use watermarks A water mark is a notice, such as “ Confidenti al,” that is p rinted in th e backgrou nd of e ach page of a doc ument . 1. On the File men u, cl ick Print . 2. Open the Waterma rks me nu. 3. Next to Mode , select the type of watermark to us e.
Print on bo th sides of th e page (dup lex printing) Use automatic duplex printing 1. Insert en ough paper into one o f the trays to accommo date the print job.
Select wh ich opti on to use if anothe r store d job alr eady ha s that na me. Use Job Name + (1 - 99) Append a unique number t o the end of t he job name. Repla ce Existing File Overwrite the exis ting stored job with the new one. 5. If you selec ted the Stored Job or Personal Job option in step 3, you can protect the job with a PIN.
5 Connectivity ● USB co nnecti on ● Network c onfigura tion ENWW 63.
USB connec tion This pro duct suppo rts a USB 2.0 c onnection . You must u se an A-to-B type USB cable tha t is no longer than 2 m eters (6.56 feet). 64 Chapter 5 Connectivi ty ENWW.
Network conf igurati on You mi ght need to configu re cer tain network paramete rs on th e produc t. You c an configur e these parame ters from the control panel, th e embedded Web serve r, or for most networks , from the HP Web Jetadmin s oftware.
Service name Descripti on LLMNR (Link Local Mu lticast Name Reso lution) Specifies if the product re sponds to LLMNR requests over I Pv4 and IPv6. TFTP Configuration Allows you to use TFTP to download a configuration file containing additional configuration parameters, such as SNMP or non-default s ettings, for an HP Jetdirect print server.
Configure the network p roduct View or change netw ork settings Use the embed ded Web serv er to view or change IP co nfiguration s ettings. 1. Print a confi guration page, and loc ate the IP addre ss. ● If you a re usin g IPv4, th e IP addr ess contai ns only digits.
Manually configure IPv4 TCP/IP pa ramete rs from the control panel Use the control -panel menu s to m anually se t an IPv 4 address, subnet mask, a nd defaul t gateway . 1. Press the Men u button . 2. Open eac h of the fo llowing m enus. Pr ess the do wn arrow to highl ight it a nd then press the OK button t o select it .
Manually configure IPv6 TCP/IP pa rameters from the control panel Use the control -panel m enus to manually set an IPv6 add ress. 1. Press the Me nu button . 2. Open eac h of the fo llowing menus. P ress the do wn arro w to hi ghlight i t and then press the OK button to select it.
Disable network protocols (optional) By fac tory def ault, all supporte d network protoc ols are e nabled. Disabling unused protocol s has the followi ng benefits : ● Decreases p roduct-g enerated n.
Link speed and duplex settings The lin k speed and communicati on mode of the prin t server must match the networ k. For most situati ons, leave the produ ct in aut omatic m ode. Incor rect chan ges to the link spee d and duplex se ttings m ight preve nt the pr oduct fro m commu nicating with ot her network devices .
72 Chapter 5 Connectivi ty ENWW.
6 Paper and print media ● Understa nd paper and prin t media use ● Supporte d paper a nd prin t media sizes ● Custom pa per si zes ● Supporte d paper a nd print media types ● Tray and bin ca.
Understand pa per and print me dia use This pr oduct suppor ts a var iety of pa per and ot her prin t media in a ccordance w ith the guid elines in this user gui de. Paper or print media tha t does not meet these gui delines might ca use poor pri nt quality, incre ased jams, and prem ature wear on the prod uct.
Supported p aper and print media siz es NOT E: To obtai n best res ults, sel ect the co rrect pa per size and type in the printer dr iver before pr inting. Table 6 -1 Supported paper and print medi a sizes Size and dime nsions Tray 1 Tray 2 and the optional 500-sheet trays Duplexer (d, dn , and x mod els o nly) Lette r 216 x 279 m m (8.
Size and dimensi ons Tray 1 Tray 2 and the optional 500-sheet trays Duplexer (d, dn , and x mod els o nly) 10 x 15 cm 100 x 150 m m (3.9 x 5. 9 in) 16K 184 x 260 mm (7.2 x 10.2 in) 16K 195 x 270 mm (7.7 x 10.6 in) 16K 197 x 273 mm (7.8 x 10.8 in) Double P ostcard (JI S) 148 x 200 m m (5.
Custom pa per sizes This product support s a var iety of custom paper si zes that a re within the mi nimum- and maxim um-size guid elines for the product but are not list ed in the suppo rted pape r si zes table .
Supported paper and prin t media typ es For a c omplete l ist of s pecific HP -brand p aper that this pr oduct su pports, go to www.hp.com/ su pport/ ljp301 0serie s .
Tray an d bin capa city Tray or bi n Paper type Specific ations Quantity Tray 1 Paper Range: 60 g/m 2 (16 lb) bond to 199 g/m 2 (53 lb) bond Maximum stack height: 12 mm (0.5 in) Equivalent to 100 s heets of 75 g/m 2 (20 lb) bond Envelopes 75 g/m 2 (20 lb) bond to 90 g/m 2 (24 lb) bond Up to 10 env elopes Labels 0.
Special paper or p rint media guidelines This pr oduct su pports p rinting on s pecial media. U se the f ollowing guidelin es to o btain sa tisfactory resul ts. When using spec ial pape r or pr int medi a, be sure to set the type and size in th e print er driv er to obtai n the best resul ts.
Load trays Paper orientation for loading trays If you are usi ng paper that requ ires a sp ecific o rientatio n, load i t accordin g to th e inform ation in the followi ng table.
Load Tray 1 NOT E: The product mig ht print at a slower spee d when using Tray 1. CAUTION: To avoi d jams, do n ot load tra ys while the pr oduct is prin ting. Do no t fan the paper. Fanning can c ause misfe eds. TIP: To see an animat ion of this procedure go to this Web site: www.
3. Load the paper into the tray. Make sure that the pape r fits under the tabs and below the maximum- height indic ators. NOTE: For info rmation about load ing pa per that req uires a speci fic orient ation, see Pap er orientati on for l oading tr ays on page 81 .
Load Tray 2 or an optional 500-sheet tray CAUTION: To a void jams, do not l oad tray s while the produ ct is p rinting. CAUTION: Do not fan th e paper. Fanning ca n cause misfeeds . TIP: To see an animat ion of this procedure go to this Web site: www.
3. Pinch th e release that is l ocated on the rear p aper gui de and slide it to the cor rect pap er size. ENWW Load trays 85.
4. Load the pap er into th e tray. M ake sure that the s tack is flat at a ll four corners a nd that the top o f the stack is below the maximum-hei ght indica tors. NOTE: For inform ation abou t loading paper th at requir es a spe cific o rientatio n, see Paper orientati on for loading tray s on page 81 .
Configure tray s NOT E: If you have use d other HP LaserJe t produc t models , you might be accu stomed to configur ing Tray 1 to Fi rst mode or Casse tte mode . For this product, s etting TRAY 1 SIZE to the AN Y SIZE setting and set ting TRA Y 1 TYP E to ANY TY PE is equ ivalent to Fir st mode.
3. Press th e down arrow to highlig ht the size or type setti ng for the desired t ray, and then pr ess the OK button. 4. Press the up arrow or the down arrow to hig hlight the siz e or t ype. If you se lect a custom size, select th e unit of measure, and then set the X dimens ion and th e Y dime nsion.
Use pape r output option s Print to the top (standard) output bin The to p output bi n collects paper fac e-down, in the correct order. The to p output bin should be used for most p rint jobs, includin g transp arencies. To use the top out put bin, b e sure that the r ear output bin is close d.
90 Chapter 6 Paper an d print media ENWW.
7 Use product features ● Economy setting s ● Use job- storage features ● Walk-u p USB printi ng ENWW 91.
Economy settings EconoMode This pr oduct has an EconoM ode op tion for printing dr afts of do cument s. Usin g Econo Mode ca n use less toner and decrease the co st per page . However , using E conoMod e can also reduce print qualit y. HP does n ot recomm end full-t ime use of E conoMode.
Sleep delay The a djustable sleep mode fea ture re duces po wer con sumption when the product h as been inactive for an extende d period. You can set the len gth of time before the product enter s sleep mode. The defa ult setting is 30 MINUTE S . NOT E: The pr oduct displ ay dims when the p roduct is i n sleep m ode.
Wake time The wak e time fea ture allo ws you to i nstruct the product t o wake at a certain t ime on se lected day s, to elimin ate waitin g for the warm-up and cali bration per iods.
5. Use the nume ric keypa d, or press the up arrow or down arrow / to select the hour, m inutes, a nd the AM or PM s etting. Pre ss the OK button after ea ch sele ction. 6. Press the OK butto n to enter th e APPLY TO ALL DAYS menu. 7. Press t he up ar row or d own arrow / to se lec t th e YES or the NO setti ng, and th en pres s the OK button.
Use job- storage fe atures The fo llowing j ob-storage features are ava ilable fo r prin t jobs: ● Proof and hold jobs : This feature provides a quick way to p rint and proof on e copy of a job a nd then prin t the addi tional c opies from the contr ol pane l.
5. If the job r equires a PIN, use the numeri c keypad, or press the up a rrow or the down arrow to enter the P IN, and th en press t he OK button. NOTE: If you us e the up ar row or the dow n arrow to enter the PIN, press t he OK button after each digit.
Walk -up USB pr inting This produ ct features wal k-up USB printing, so you can quickly print files without se nding them fr om a compute r. The product accep ts standa rd USB storage acc essories in the USB port on the front of the produc t. You ca n print the following types o f files: ● .
8 Print tasks ● Canc el a pr int job ● Use featur es in t he Windo ws printer driver ENWW 99.
Cancel a pr int job NOT E: It can take so me time for all printi ng to clear after you have can celed a print job. Stop the current prin t job from the con trol panel 1. Press the sto p button on the contr ol panel . 2. Press the dow n arrow to highl ight the C ANCEL CURRENT J OB option, a nd then pr ess the OK button.
Use feat ures in the Windo ws prin ter driv er NOT E: The fol lowing in formation is for the HP PCL 6 printer driver . Open the printer driver How do I Steps to perform Open the printer driv er On the File menu in the software progra m, click Print . Select the printer, and then click Properties or Preferences .
Set paper and quality opti ons To perfor m the fo llowing ta sks, open the printer driver an d click the Paper/Quality t ab. How do I Steps to perform Select a page size Select a size from the Pap er siz e drop-down list . Select a custom page size a) Click Custom .
Set documen t finishing o ptions To per form the followin g tasks , open the printer driver a nd clic k the Finis hing tab. How do I Steps to perform Manually print on both sides (duplex) NOTE: This information applies to products that do not have an automatic duplexe r.
Set job storag e options To perfor m the fo llowing ta sks, open the printer driver an d click the Job Storage tab. How do I Steps to perform Print one copy for proof before printi ng all the copies In the Job Storage Mode area, click Proof and Hold .
Set advanced printing op tions To per form the followin g tasks , open the printer driver a nd clic k the Ad vanced tab. How do I Steps to perform Select advanced printing options In any of the sections, click a current setting to activate a drop- down list so you can change the setting.
106 Chapte r 8 Pr int task s ENWW.
9 Manage and maintain the product ● Print th e inform ation and show-me -how pages ● Use the H P Easy Printer Ca re software ● Use the e mbedded Web server ● Use HP Web Jetadmin softw are ● .
Print the in formation and show -me-how pag es From the produc t contro l pane l, you can print i nformati on pages that gi ve detail s about th e product an d its curren t configurat ion. Y ou can al so pri nt seve ral show-me- how page s tha t illus trate co mmon proced ures related to using the product.
Type of pag e Name of page Description Show-me-how pages CLEAR JAMS Prints a page that shows how to clear paper jams. LOAD TRAYS Prints a page tha t shows how to load t he input trays. LOAD SPECIA L MEDIA Prints a page that shows ho w to load special paper, such as envelopes and letterhead.
Use the HP Easy Pr inter Care software Open the HP Easy Printer Care software Use one of the followi ng methods to open the HP Easy Printer Care software: ● On t he Start menu, select Pr ogram s , select Hewlet t-Pack ard , sele ct HP Easy Pr inter Car e , and then cl ick Start HP Easy Printer Care .
HP Easy Printer Care software sections HP Eas y Printer Care s oftware c an provide informat ion ab out multi ple HP prod ucts that are on your network as well a s any prod ucts that are dir ectly con nected to your co mputer. Som e of th e items that are in the foll owing tabl e might n ot be ava ilable fo r every product .
Section Option s Settin gs tab Configure product settings, adjust print- quality settings, and find information about specific product features NOTE: This tab is not available for some product s. ● About : Provides general information about this tab.
Use the e mbedded W eb server Use the embedded Web se rver to view produ ct and network s tatus and to manage printing function s from you r computer instead of from the pr oduct contro l panel. NOT E: When the pr oduct is dire ctly conn ected to a compute r, use the HP Easy Pri nter Care sof tware to vie w the produc t status.
Embedded Web server sections Tab or section Opt ions Inform ation ta b Provides product, status, and configuration information ● Device Status : Shows the produ ct status and shows the estimated life remaining of HP supplies. The page als o shows the type and size of print paper set for each tray.
Tab or sec tion Options Settin gs tab Provides the ability to configure the product from your computer ● Configure Device : Configure pr oduct default settings . This page contains t he traditional menus found on the control-panel display. ● Tray Sizes/Types : Shows the size and type of paper and print media allowed for each input tray.
Use HP Web Jetadmin software HP Web J etadmin is a W eb-based soft ware solution for remotely in stalling, m onitoring, and trouble shooting ne twork-conn ected perip herals. Manag ement is pr oactive, all owing networ k adminis trators the abil ity to res olve issu es bef ore use rs are a ffected.
Use secu rity features The prod uct supports se curity sta ndards and re commende d protocol s that help you keep the produc t secure, pr otect cr itical infor mation on y our network, a nd simpli fy the way you m onitor and ma intain the prod uct. For in- depth info rmation about H P's secure imagin g and printing s olutions , visi t www.
Data a ffect ed Data affected by the Secure Disk Erase featu re inc ludes tempor ary files that ar e created d uring the print proces s, store d jobs, proo f and hold jobs , disk-ba sed fonts, dis k-base d macros (for ms), addr ess books , and HP and t hird-party applications .
Lock the control panel menus You ca n lock various menus on the contr ol panel by usin g the embedde d Web server . 1. Open the embedde d Web s erver by en tering th e product IP addres s into th e address line o f a Web browser. 2. Click the Settings tab, a nd then c lick the S ecurity link.
Lock the formatter The forma tter area, on the back of the p roduct, has a slot that you c an use to attach a s ecurity cabl e. Lockin g the formatter prevents som eone from re moving val uable comp onents from it .
Manage supplie s Use genuine HP print cartri dges for the be st pri nting re sults. Print-cartridge storage Do n ot remove t he print cartrid ge from its packag e until y ou are rea dy to us e it. CAUTION: To pre vent damage to the print cartridg e, do not exp ose it to ligh t for more than a few minut es.
Replace su pplies and pa rts Supply replacem ent guidelines Keep th e followin g guidel ines in mind w hen setting up the product . ● Provide enough s pace above and i n the fron t of the p roduct f or removi ng supp lies. ● Place th e produc t on a fla t, sturdy surface.
2. Remove th e used pri nt cartridge f rom the product . 2 3 3. Remove the ne w print cartri dge from the bag . Place the used prin t cartridge in the ba g for recyclin g. 4. Grasp the front and back of the print cartridg e, and distrib ute the toner by gently ro cking the prin t cart ridge fi ve or si x times .
5. Remove th e shippi ng tape fr om the ne w print car tridge. Discard th e tape ac cording to loca l regulati ons. 6. Align the print c artridge w ith the tr acks insi de the pr oduct, and inser t the pri nt cartrid ge un til it is firmly seate d.
7. Close the top cover. A fter a short time , the cont rol panel s hould disp lay Ready . 2 1 3 2 1 3 ENWW Replace su pplies and pa rts 125.
Inst all memor y, inte rnal USB devic es, and ex ternal I/O cards Overview The fo rmatter has the foll owing o pen slots a nd ports for ex panding the prod uct's ca pabilitie s: ● One dual inli.
2. Turn th e product o ff and d isconnect the power cord. 2 1 3. Disconne ct all inter face cable s. 4. Remove th e right-si de panel by slidin g it towards the rear of the pro duct to u nlatch i t.
5. Remove th e DIMM from the antistatic package. CAUTION: To reduc e the possibi lity of damage ca used by sta tic electric ity, alway s wear an electrostat ic disc harge (ES D) wrist s trap or tou ch the s urface of the a ntistatic p ackage before handling DIM Ms.
7. Push down on the DIMM unti l both latches eng age the DIMM. X OX O X O XO X OXO X OX O XO XO XOXO X O XO X O X OX O X O XO XO XO XO XO XO X O XO XO X O XO XO XO X O XO XO XO XOXO XO XOXO X O X O XO.
9. Reconnect the interface ca bles and the power cor d. 10. Turn the prod uct on. Check DIMM installation After i nstalling t he DIMM , make sur e that the install ation wa s succ essful. 1. Turn the product on . Check that the Ready ligh t is ill uminated after the product has gone through the star tup seq uence.
NOT E: Overusi ng permane nt resource s or downloa ding them whi le the product is printing migh t affect produc t performan ce or the ability to pr int complex pages. Enable memo ry for Window s 1. Windows XP and Window s Server 2 003 (using t he default Start menu view) : Click Start , click Settings , and then click Pr inte rs an d Fa xes .
Install internal USB devices The prod uct has two int ernal USB por ts. 1. Turn the product of f and d isconnect the power cord. 2 1 2. Disconne ct all inte rface ca bles.
3. Remove th e right-si de panel by slidin g it towards the rear of the pro duct to u nlatch i t. 2 1 4. Locate the U SB ports n ear the bottom of the formatter board.
5. Reinstall the rig ht-side panel. Al ign the ta bs on the panel wi th the sl ots in t he product, and push the panel toward the front of the prod uct until it la tches into place. 2 1 6. Reconnect the interface ca bles and the power cor d. 7. Turn the product o n.
Install EIO cards Install an EIO card 1. Turn of f the produc t. 2. Remove the two screws and cover plate from the EIO sl ot on the back of the produ ct.
4. If the EIO card req uires a c able conn ection, conn ect the cable . 5. Turn on the produ ct, and th en print a conf iguration p age to verify tha t the n ew EIO car d is recog nized. S ee Print the info rmation and sh ow-me-h ow pages on page 108 .
Clean the prod uct During the prin ting pro cess, paper , toner, and dust particl es can ac cumulate inside t he produ ct. Ove r time , this buil dup can ca use print -quality problems , such as tone r speck s or smeari ng (see S olve print - quality proble ms on page 182 ).
Upgrade th e firmware This pro duct has rem ote firmwa re update (R FU) capa bility. Use thi s informat ion to upgra de the produc t firmware. Determine the curren t firmware version 1. Press the Men u button . 2. Press the dow n arrow to highl ight the INFO RMAT ION menu, and t hen press the OK button.
NOT E: To use this method , connec t the prod uct direct ly to yo ur comp uter thro ugh a USB cable, an d instal l the printer dr iver for this pro duct on your compute r. 1. Print a configur ation pag e and note the TCP/IP addres s. 2. Find the .EXE file on your computer , and dou ble-click i t to open the fi le.
4. Go to the folder where the firmware fi le is stored . 5. Press Ente r on the k eyboard. 6. When pro mpted for the user n ame, pres s Ente r . 7. When prompted for the p assword , press Enter .
your com puter. See Use HP Web Je tadmin so ftware on page 116 . Complete the follow ing steps to update t he HP Jetdirect fir mware by using HP We b Jetadmin. 1. Open the HP Web Jetadm in program . 2. Open the Device Man agement folder in the drop- down list in the Navigation pa nel.
142 Chapte r 9 Man age and m aintain th e produc t ENWW.
10 Solve p roblems ● Solve g enera l probl ems ● Resto re fact ory set tings ● Interp ret cont rol-pan el messages ● Jams ● Paper-h andlin g problems ● Solve pr int-quali ty probl ems ● .
Solve ge neral proble ms If the product is n ot responding correctly, complete the steps in the foll owing check list, in o rder. If th e produc t does not pas s a step, follo w the corr esponding tro ubleshoo ting sugges tions. If a step resolves the pro blem, yo u can st op with out perform ing the ot her steps on the checklis t.
8. Verify that you have ins talled the printer d river for this produ ct. Check the progr am to m ake sur e that you are usin g the printer driv er for this product. 9. Print a sho rt documen t from a differ ent program tha t has worked in the past. If this soluti on works, then the pr oblem i s with the progra m you are using.
Restore facto ry settings 1. Press the Men u button . 2. Open eac h of the fo llowing m enus. Pr ess the do wn arrow to highl ight it a nd then press the OK button t o select it . a. CONFIGURE DEVICE b. RESE TS c. RESTORE FACTORY SETTINGS For m ore inform ation, se e Resets menu on p age 36 .
Interp ret control -panel messa ges Control-panel message types Four ty pes of c ontrol-panel messages can ind icate the status o f or probl ems with the pr oduct. Message type Description Status messages Status messag es reflect the current s tate of the product.
Control panel message Description Recommended act ion 13.JJ.NT PAPER JAM OPEN INPUT TRAYS alternates with Open all trays A jam has occurred in a tray. 1. Open eac h tray and check for jammed paper. 2. Open the top cover. 3. Remove the print cartridge and any paper.
Control panel message Description Recom mended action 41.3 UNEXPE CTED SIZE IN TRAY <X> For help press alternates with LOAD TRAY <X> [TYP E] [SIZE] To use another tray press OK You have configure d the tray for a different size of pape r than the print job requires.
Control panel message Description Recommended act ion 52.XY ERROR For help press alternates with 52.XY ERROR To continue turn off then on A temporary p rinting error oc curred. 1. Turn the product off and then on. 2. If the messa ge persists, contact an HP - authorized service or suppor t provider.
Control panel message Description Recom mended action 58.X X ERROR For help press alternates with 58.X X ERROR To continue t urn off then on A product error has oc curred where a memory tag CP U error was detected, o r there is a problem with the air sensor or power supply.
Control panel message Description Recommended act ion 79.XX XX ERROR To continue turn off then on The product det ected a critical hardware error. 1. Press the s top button to clea r the print job from the pro duct memory. Turn the product of f and then on.
Control panel message Description Recom mended action ACCEPT BAD SIGNAT URE? Yes press OK alternates with ACCEPT BAD SIGNAT URE? No press The product is performing a remote firmware upgrade, the first-time code signing does not match the si gnature, and the SI GNATURE CHECK menu is set to the PROMPT IF BAD option.
Control panel message Description Recommended act ion CHOSEN PERSONALITY NOT AVAILABLE To continue press OK The product rec eived a request for a personality (product language) that does not exist.
Control panel message Description Recom mended action EIO <X> D ISK NOT FUNCTIONAL For help press The EIO disk in slot X is not wor king correctly. 1. Turn t he product off. 2. Make sure the EI O disk is insert ed correctly and secur ely fastened.
Control panel message Description Recommended act ion INSUFFI CIENT MEM ORY TO L OAD FONTS/DAT A For help press alternates with <DEVICE> To continue press OK The product received more data than can fit in its available memory. You m ight have tried to transfer too many macros, soft fonts, or complex graphics.
Control panel message Description Recom mended action MANUALLY F EED <TYPE> <SIZE > To use another tray press OK alternates with MANUALLY F EED <TYPE> <SIZE > For help press The product is waiting for you t o load paper in Tray 1.
Control panel message Description Recommended act ion RAM DI SK FIL E SY STEM IS FULL To clear press OK The specified file system is full and cannot be written to. Press the OK button to continue . RAM DI SK IS WRITE PROTECTE D To clear press OK The device cannot be written to.
Control panel message Description Recom mended action Too many trays installed Turn power off and uninstall a tray You have installed m ore optional trays than the product supports. The product can accept up to two optional 500-sheet trays. Remove one of the optional trays.
Control panel message Description Recommended act ion USB ACCES SORY NEEDS TOO M UCH POWER Remove USB accessory and then turn off then on alternates with USB ACCES SORY NEEDS TOO M UCH POWER For help press The USB acc essory is draw ing too much electrical current.
Control panel message Description Recom mended action Wait for printer to reiniti alize This message can appear for a variety of reasons: ● The RAM D ISK settings changed befor e the product restarte d. ● The product is restarting after changing external device modes.
Jams Common causes of jams Many j ams are c aused by using pape r that does not meet HP specific ations. Fo r compl ete paper specif ications for all HP La serJet prod ucts, see the HP Las erJet Pr inter F amily Prin t Media Guide . This guide i s avail able at w ww.
Clear jams Clear jams f rom Tray 1 TIP: To see an animation of this procedure go to this Web site: www.hp.com/ go /ljp3 010-tra y1-j ams . 1. Slowly p ull the jam med paper or other pr int media out of the prod uct. If part of the pap er has alread y been pull ed int o the produc t, see Cl ear jams from th e top cover o n page 167 .
Clear jams f rom Tray 2 or an optional 500 -sheet tr ay TIP: To see an animat ion of this procedure go to this Web site: www.hp.com / go/ljp30 10-t ray2 -jams . 1. Remove the tray from the pro duct. 1 2. Remove an y damage d pape r from t he tray, and then reinser t the tray .
3. Press the top -cover-releas e button, and open the top cover. 2 1 3 2 1 3 2 1 3 2 1 3 4. Remove the pr int cartridge . 2 3 5. Remove a ny ja mmed pape r.
6. Reinse rt the print c artridge . 2 1 3 7. Clos e the to p cover . 2 1 3 2 1 3 166 Chapte r 10 Solv e problems ENWW.
Clear jams f rom the top c over TIP: To see an animation of this procedure go to this Web site: www.hp.com/ go /ljp3 010-jam s-top . 1. Press the top -cover-releas e button, and open the top cover. 2 1 3 2 1 3 2 1 3 2 1 3 2. Remove the pr int cartridge .
4. Reinse rt the print c artridge . 2 1 3 5. Clos e the to p cover . 2 1 3 2 1 3 168 Chapte r 10 Solv e problems ENWW.
Clear jams from the re ar door and the fuser area TIP: To see an animation of this procedure go to this Web site: www.hp.com/ go /ljp3010 -jam s-rear . 1. Open the r ear door, a nd push down so it i s fully op ened to a 90° angle . NOTE: The re ar door has two po sitions.
3. Press the top-c over-rele ase button, and op en the top cover. 2 1 3 2 1 3 2 1 3 2 1 3 4. Close the rear door . 5. Remove the print cart ridge. 2 3 170 Chapte r 10 Solv e problems ENWW.
6. Remove a ny ja mmed pape r. 7. Reinsert the print cart ridge. 2 1 3 8. Clos e the top cover. 2 1 3 2 1 3 ENWW Jams 171.
Clear jams from the duplexer TIP: To see an animat ion of this procedure go to this Web site: www.hp.com / go/ljp30 10-jam s- duplex er . 1. Remove Tr ay 2 completely fro m the product . 1 2. Push the green bu tton to re lease the duplex pan. 1 3. Remove any jam med pape r.
4. Clos e th e dupl ex pan. 5. Reinsert Tray 2. 2 1 2 2 6. Open the r ear door, a nd push down so it i s fully op ened to a 90° angle . NOTE: The re ar door has two po sitions. It opens to a 45° a ngle for the rear o utput bin and to a 90° an gle for clearin g jams.
7. Remove any jam med pape r. 8. Press the top-c over-rele ase button, and op en the top cover. 2 1 3 2 1 3 2 1 3 2 1 3 9. Close the rear door . 174 Chapte r 10 Solv e problems ENWW.
10. Remove the print car tridge. 2 3 11. Remove an y jamme d paper. 12. Reinsert the pr int cartridge . 2 1 3 ENWW Jams 175.
13. Cl ose th e top cove r. 2 1 3 2 1 3 Jam recovery This produ ct provide s a jam recovery feature that repr ints jamme d pages. The following opti ons are avail able: ● AUTO — The pr oduct attempts to reprint ja mmed p ages when suffi cient memo ry is ava ilable.
Paper-hand ling problems Use on ly paper that meet s the sp ecificati ons outl ined in t he HP LaserJ et Printer F amily Pr int Media Guide . Always configure the pap er type on the control pan el to match the type of pape r that is loaded in the tray.
Product pulls from incorrect tray Product pulls from incorrect tray Cause Soluti on You are using a driver for a dif ferent product. Use a driver for this product. The specified tray is empty. Load paper in the specified tray. The paper size is not configured correctly for the input tray.
Paper does not feed from Tray 2, 3, or 4 Paper does not feed from Tray 2 or 3 Cause Soluti on The correct size paper is not loaded. Load the correct size paper. The input tray is empty. Load p aper in the input tray. The correct paper type for the input tray is n ot selected in the product control pane l.
Envelopes jam or will not feed in the product Envel opes jam or will not fee d in the p roduct Cause Soluti on Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes. Load envelopes into Tray 1. Envelopes are cu rled or damaged. Try using different envelopes.
Product does no t duplex or duplexes incorrectly Product will not duplex (print 2-sided jobs) or duplexes incorrectly Cause Soluti on You are trying to duplex on unsupported paper. Verify that the paper is supported for duplex printing. The printer driver is not set up for duplex printing.
Solve prin t-quality proble ms You can pre vent most print-qua lity probl ems by foll owing these gu idelines. ● Configu re the trays for the c orrect pap er-type s etting. See Conf igur e tray s on pa ge 87 . ● Use paper that mee ts HP sp ecifica tions.
Image defect examples These examples id entify the m ost co mmon print- quality pr oblems. If you still ha ve proble ms after tryi ng the suggested solutio ns, conta ct HP C ustome r Support. Table 10-2 Image defect e xamples Probl em Image example Soluti on Light print (partial page) 1.
Probl em Image example Solution Gray backgroun d 1. Do not use pape r that has already been run through the product . 2. Try using a different type of paper. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the paper in the tray.
Probl em Image example Soluti on Repeat image Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn. Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn.
Probl em Image example Solution Wrinkles or c reases 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environm ental specifications for the product are being met. See Operating environment o n page 214 . 3. Turn over the paper in the tray.
Probl em Image example Soluti on Scattered lines 1. Make sure that the t ype and quality of the paper you are using meet HP specifications. See Paper and print media on pag e 73 . 2. Make sure that the environm ental specifications for the product are being met.
Repetitive defects ruler If defe cts repeat at reg ular inte rvals on the page, us e this rul er to identify the cause of the defect. Pl ace the top o f the rul er at the first d efect. The m arking that is bes ide the ne xt occu rrence of the defe ct indica tes which compone nt needs to be rep laced.
Solve pe rformance probl ems Proble m Cause Soluti on Pages print but a re totally blank. The document m ight contain blank pages. Check the document that you are printing to see if cont ent appears on all of the pages. The product might be malfunctioning.
Solve c onnecti vity proble ms Solve direct-connect problems If you have con nected the product directly to a com puter, check the cable. ● Verify that the cable is connected to the computer and to the produ ct. ● Verify that the cable is not longer than 2 meters (6 feet).
Solve w alk-up USB printi ng problems Proble m Cause Soluti on The USB STORAGE menu does not open when you ins ert the USB accessory . The product does not support this type of USB storage accessory or file system . Save the files on a standard USB stor age accessory that uses File Allocat ion Table (FAT) file systems.
Proble m Cause Solu tion Unexpected files are on the USB acc esso ry. Each time you turn it on, the product automatically creates three files on attached USB accessories . Remove the USB accessory before you turn on the product. Some USB accessories have a lock feature that prevents new files from being written to the accessory.
Product s oftware problems Proble m Solutio n A printer driver for the product is not visible in t he Pr inter fold er ● Reinst all the product so ftware. NOTE: Close any applications that are running. To close an application that has an icon in t he system tray, right-click the icon, and select Close or Disable .
Solve c ommon Window s problems Error message: "General Protection FaultException OE" "Spool 32" "Ille gal O perat ion" Cause Soluti on Close all software programs, restart Windows, and try again. Select a different printer driver.
Solve commo n Macintosh problems Table 10-3 Probl ems w ith Mac O S X The pri nter driver i s not li sted in the Prin t Center or Printer S etup Util ity. Cau se Solutio n The product s oftware might not have been installed or was installed incor rect ly.
The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility. Cause Soluti on The product so ftware might not have been installed or was installed incorrect ly. Make sure that the product PPD is in the following hard-drive folder: ● Mac OS X V10.
When connected with a USB cable, the product do es not appear in the Print Cen ter or Printer Setup Uti lity after the driver is s elected. Cau se Solutio n This problem is caused by ei ther a sof tware or a hardw are component. Software troubleshooting ● Check that your Macintosh suppor ts USB.
198 Chapte r 10 Solv e problems ENWW.
A Supplies and accessories ● Order pa rts, acces sories, and supplies ● Part nu mbers ENWW 199.
Order par ts, accessories , and s upplies Order supplies and paper www.hp.com/ go/suresupply Order genuine HP p arts or acc essories www. hp.com/ buy/parts Order through service or support providers Contac t an HP-authorized service or support provider.
Part numbers The fol lowing list of ac cessorie s was curren t at the time of pr inting. Ord ering info rmation an d availabilit y of th e accessori es might change d uring the life of the produc t Paper-handling accessories Item Description Part n umber Optional 500-sheet tray and feeder unit Opt ional tray to increase paper capacity.
Cables and interfaces Item Description Part nu mber Enhanced I/O (EIO) cards HP Jetdirect print server multi-protocol EIO network ca rds: HP High Performance Serial ATA EIO Hard Disk J6073G 1284B para.
B Service and support ● Hewlett -Packard limi ted warrant y statemen t ● HP's Premi um Protect ion Warranty : LaserJet pri nt cartrid ge limited wa rranty st atement ● End User Lic ense Agr.
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P3015, P3015d, P3015n, CP3015dn, CP3015x One-year limited warranty HP war rants t o you, the end-user cus.
HP's Premi um Prot ection Warran ty: La serJe t print cartridge limited wa rranty stateme nt This HP product is war ranted to be free fro m defects in mater ials and workman ship.
End User Li cense Ag reeme nt PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreem ent (“EULA ”) is a contract between (a) yo u (eithe r an individ ual or the entity you represent) and (b) He wlett-Pack ard Comp any (“HP”) that gove rns you r use of the s oftware pro duct (“ Software”) .
Softwar e will a gree to this EULA. U pon transfer of the HP Software, y our licen se is automatic ally term inated. b. Rest rictions. You may not r ent, lease or lend the HP Softw are or Use the HP Sof tware for co mmercia l time sharing or burea u use.
Customer s elf-repair warran ty service HP pro ducts are designed with many Cust omer Self Repair (CSR) parts to mi nimize repair tim e and allow for greater flexibil ity in perfor ming defec tive part s replac ement.
Customer supp ort Get telephone support, free during your warranty period, for your country/region Have the p roduct name, serial num ber, date of p urchase, and problem description ready. Country/region pho ne numbers are on the flyer that was in the box with your product or at www.
Repack the product If HP Customer Care determines that your product nee ds to be returned to HP for repair, follow these steps to rep ack the product befo re shipping it. CAUTION: Ship ping d amage as a resul t of inad equate packing is the c ustomer ’s respon sibility .
Service information form WHO IS R ETURNI NG THE EQUI PMENT ? Dat e: Person t o contact: Phone: Alternate contact : Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model name: Model number: Serial number: Please attach a ny relevant print outs.
212 Appen dix B Service and suppor t ENWW.
C Specifications ● Physic al specifi cations ● Power con sumption, el ectrical sp ecificat ions, and ac oustic em issions ● Operating e nvironm ent ENWW 213.
Physical sp ecifications Table C-1 Pr oduct dimension s and weights Product m odel Height Depth Width Weight Base, d, n, and dn models 316 mm (12.4 in) 400 mm (15.7x in) 448 mm (17.6 in) 15.9 kg (3 5.1 lb) x model 456 mm (17.9 in) 400 mm (15.7 in) 448 mm (17.
D Regulatory information ● FCC regul ations ● Environ mental pro duct stewa rdship pr ogram ● Decl ara tion of co nform ity ● Safety stateme nts ENWW 215.
FCC regulations This equ ipment has been tes ted and foun d to comp ly with th e limits for a Class B digital d evice, pu rsuant to Part 15 of the FCC rules. These li mits are des igned to provide reasonable pro tection agai nst harmfu l interfe rence in a resi dential i nstallation.
Environm ental product stewar dship prog ram Protecting the enviro nment Hewlett- Packard C ompany is commi tted to p roviding quality products in an environ mentally sound manner . This pr oduct has be en desig ned with s everal attributes to m inimiz e impacts on our envi ronment.
Return and recycling instru ctions Unit ed States and Pue rto Rico The en closed l abel i n the HP L aserJet toner cartrid ge box is fo r the return an d recycli ng of one o r more HP Laser Jet print cartri dges after us e. Please follow the applicab le instruct ions below.
Material restrictions This HP prod uct does not conta in added merc ury. This HP product contains a battery that migh t require special handling at e nd-of-life. The ba tteries contain ed in or suppli ed by Hewlett-Pac kard for this produc t include the f ollowing: HP LaserJet P3010 Series Type C arbon monofluoride lithium Weight 1.
Material Safety Data Sheet (MSDS) Materi al Safety Da ta Sheets (MS DS) for suppl ies conta ining chem ical substan ces (for exam ple, toner) can be o btained by accessi ng the HP Web site a t www.hp.com/ go/msds or www.hp.com / hpinfo/ commu nity/environ ment/produc tinfo/safety .
Declaratio n of confor mity Declaration of Conformity according to ISO/ IEC 17050-1 and EN 17050-1, DoC#: BOISB-0804-00-rel.1.0 Manufact urer's Name: Hewlett-Packard Company Manufacturer's A.
Safety statement s Laser safety The Center for Devices and Radiologi cal Health (CDRH) of the U .S. Food and Drug Adminis tration has implem ented regula tions for laser pr oducts man ufactured sin ce August 1, 1976. Com pliance is mand atory for p roducts marketed in the Uni ted States.
Laser statement for Finland Luokan 1 lase rlaite Klass 1 Laser Ap parat HP Lase rJet P30 15, P3015d, P 3015n, P3015dn, P3 015x, lase rkirjo itin on käyttä jän kannal ta turvall inen luokan 1 lase rlaite. N ormaalis sa käytös sä kirjo ittimen s uojakoteloi nti estää lasersätee n pääsyn laitteen ulkopu olelle .
Substances Table (China) 224 Appen dix D Regulatory informa tion ENWW.
Index Symbols/Numeri cs 500-she et tray con figurin g 87 loadi ng 84 A access ibility features 7 access ories availa ble 6 ordering 20 0 part numbers 201 acousti c specifi cations 214 address , printe.
curled pa per, probl em- solvin g 185 cust om paper sizes 77 cust om-size pap er sett ings Macintos h 59 cust omer supp ort embedd ed Web serv er links 11 5 HP Prin ter Ut ility p ages 58 online 2 09 .
Genera l Protec tion FaultEx ception OE 194 gray bac kground , problem- solvin g 184 H hard disk erasin g 117 hard disks encrypt ed 118 hardwar e integrati on pocket 118 heavy pa per output bin, se le.
Se rvic es tab 62 waterm arks 60 manage s upplies menu 20 manageme nt, network 65 man agin g networ k 67 materia l restrictions 219 Material S afety Data S heet (MSDS) 2 20 media automat ically selec .
part numbe rs cables 20 2 EIO card s 202 memory 20 1 print ca rtridges 201 trays 201 pausing a prin t request 100 PCL driv ers supporte d, Windows 43 unive rsal 44 PCL font list, pr inting 18 PCL su b.
resize documents Macintos h 59 Windows 10 2 resoluti on features 6 problem-s olving q uality 1 82 settin gs 58 Resoluti on Enhanceme nt tech nology (R Et) 58 reso urce sa ving 1 30 REt (Re solution E .
supply-statu s, Services tab Macintos h 62 Windows 10 4 suppor t embedd ed Web server link s 115 HP Prin ter Ut ility p ages 58 online 104, 20 9 repacki ng product 210 servic e informati on form 211 s.
drivers supported 43 problem-s olving i ssues 194 supported opera ting syste ms 42 univers al print driv er 44 wrinkl ed paper, probl em- solvin g 186 232 Ind ex ENWW.
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© 2009 He wlett-P ackar d De velopment C ompany , L .P . www .hp.com *CE524-90910* *CE524-90910* CE5 2 4-90 9 1 0.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté HP LaserJet Enterprise P3015X c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du HP LaserJet Enterprise P3015X - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation HP LaserJet Enterprise P3015X, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le HP LaserJet Enterprise P3015X va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le HP LaserJet Enterprise P3015X, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du HP LaserJet Enterprise P3015X.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le HP LaserJet Enterprise P3015X. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei HP LaserJet Enterprise P3015X ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
