Manuel d'utilisation / d'entretien du produit 5100 du fabricant HP
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use hp L as erJet 5100 5100tn 5100dtn.
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hp LaserJet 5100, 5100tn, and 5100dtn ser ies pr inters use guide.
Hewlett-P ac kard Company 11311 Chinden Boulev ard Boise, Idaho 83714 © Cop yright Hewlett-P a ckard Company 200 2 All Rights Res er ved. Except as allowed by copyrigh t laws or herein, reproducti on, adaptation , or tr anslation without prior wr itten permission is prohibited.
ENWW iii Contents 1 Printer Basics Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Printer Information . . . . . . .
iv ENWW Customizing Tray 1 Operation . . . . . . . . . . . . . . . . . . . . . . . 55 Printing by Type and Size of Paper . . . . . . . . . . . . . . . . . . . 57 Job Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 9 Proofing and Holding a Job .
ENWW v Card Stock and Heavy Paper . . . . . . . . . . . . . . . . . . . . . A-13 Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15 Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15 Environmental Specifications .
vi ENWW.
ENWW Chapter 1: Pr inter Basics 1 1 Printer Basics Overview Congratulations on your purchase of an HP LaserJet 5100 ser ies printer . If y ou hav e not done so , see the star t guide pro vided with the pr inter for setup instructions. Now that the printer is set up and r eady to use, tak e a fe w moments to get to know the pr inter .
2 Chapter 1: Printer Basics ENWW Printer Features and Benefits Many of the pr inter ’ s features and benefits are outlined belo w . Specific chapters contain more information on each feature . See this guide ’ s index or contents to locate this inf o r mation.
ENWW Chapter 1: Pr inter Basics 3 Expandability Ability to gro w with the printing nee ds of workgroups: • 3 built-in DIMM slots for memory expansion.
4 Chapter 1: Printer Basics ENWW Environmental Features • EconoMode uses approximately 50% less toner, which extends the life of the print cartridge (HP does not recommend fu ll- time use of EconoMo.
ENWW Chapter 1: Pr inter Basics 5 Printer Inf ormation Congratulations on y our purchase of the H P LaserJet 5100 ser ies printer! Th is prin ter is av ailable in three configurations, as descr ibed below .
6 Chapter 1: Printer Basics ENWW A v ar iety of config urations are possible with the op tional tra ys: Figure 1 Optional Tray Con figuratio ns Note A duple x er can be added to any of these configurations and is placed under T ra y 2.
ENWW Chapter 1: Pr inter Basics 7 Printer P ar ts and Locations Figure 2 Printer Part s (front an d rear views) Control panel and display Paper stop Top output bi n Tray 1 (100-sheet) Tray 2 (250-shee.
8 Chapter 1: Printer Basics ENWW Accessories and Supplies Y ou can increase the capabilities of the printer with optional accessor ies and supplies. Note Use accessor ies and supplies specifically design ed f or the pr inter to ensure optimum performance.
ENWW Chapter 1: Pr inter Basics 9 Or dering Inf ormation Use only accessor ies specifically designed f or this pr inter . T o order an accessor y , contact an HP-author ized ser vice or suppor t provider . (See the te lephone suppor t flyer included with the pr inte r .
10 Chapter 1: Printer Basics ENWW Memory, Fonts, and Mass Storage Dual In-line Memor y Module (DIMM) Boosts the ability of the prin ter to handle large pr int jobs (maximum 192 MB with HP b r and DIMM.
ENWW Chapter 1: Printer Basics 11 Maintenance Printer Maintenance Kit Contains user-replaceable par ts and instr uctions for routine printe r maintenance.
12 Chapter 1: Printer Basics ENWW Contr ol P anel La y out The printer ’ s control panel consists of the fo llowing: Figure 4 Control Pa nel Layout Contr ol P anel Lights Light Indication Ready The pr inter is ready to pr int. Data The printer is processing inf or mation.
ENWW Chapter 1: Printer Basics 13 Contr ol P anel K eys Key Function [Go] • Places the printer ei th er online or offline . • Prints any data residing in the printer ’ s buff er . • Allow s th e printer to re sum e printing after being off lin e .
14 Chapter 1: Printer Basics ENWW Contr ol P anel Men us F or a complete list of control p anel items and po ssible v alues, see page B-1. Press [Menu] f o r access to all control panel menus. When additional tra ys or other a ccessories are in stalled in the pr inter , new menu items automatically appear .
ENWW Chapter 1: Printer Basics 15 Configure the contr ol panel displa y language (Optional) By def ault, the control panel on the pr inter displa ys messages in English. If necessar y , set the pr inter to d ispla y messages and pr int configuration pages in another suppor ted language.
16 Chapter 1: Printer Basics ENWW Printer Software The printer com es with helpfu l softwa re on a compac t disc. See t he star t guide f or installation instr u ctions. Note Check the ReadMe file provided on the compact disc for additional software included and suppor ted languages.
ENWW Chapter 1: Printer Basics 17 Printer Driver s Printer drivers access the pr inter f eatures and allow the computer to communicate with the pr inter (via a pr inter language). Note Check the ReadMe file provided on the compact disc for additional software included and suppor ted languages.
18 Chapter 1: Printer Basics ENWW Additional Drivers Y ou can obtain the f ollowing printe r drivers b y downloading them from the Inter net, o r b y requesting them from an H P-authorized ser vice or suppor t provider . (See the telephone supp or t flyer included with the pr inter .
ENWW Chapter 1: Printer Basics 19 Software f or Windows Use the T ypical Install or Custom Inst all option to install the HP software. (This includes se v eral printer drivers.
20 Chapter 1: Printer Basics ENWW Choose the Right Driver for Your Needs Choose a pr in ter dr iv er based on the wa y you use the pr inter . • Use the PCL 6 driver to take full advantage of the printer ’ s features. Unless backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 drive r is recommended.
ENWW Chapter 1: Printer Basics 21 Software f or Macintos h Computers PostScript Printer Description Files (PPDs) Mac OS 8.6 tp 9.x, Mac OS X classic, and Mac OS X use PPDs . PPDs , in combination with the LaserWr iter driver , access the pr inter f eatures and allow the computer to communicate with the printer .
22 Chapter 1: Printer Basics ENWW HP Web J etadmin Download HP W eb Jetad min from the HP W eb site ( http://www .hp .com/cposuppor t/software. html ).
ENWW Chapter 2: Printing T asks 23 2 Printing T asks Overview This chapter presents basic printing tasks , such as: • Selecting the output bin. • Loading the trays. • Printing on both sides of paper with the optio nal duplexer. • Printing on special paper, such as letterhead an d envelopes.
24 Chap ter 2: Printing T asks ENWW Selecting the Output Bin The pr inter has two output locations: th e rear output bin a nd the top output bin. T o use the top output bin, be su re the rear output bin is closed. T o use the rear output bin, open it.
ENWW Chapter 2: Printing T asks 25 Printing to the T op Output Bin The top output bin collects paper face-down, in correct order . The top output bin should be used for most print jobs and is recommen.
26 Chap ter 2: Printing T asks ENWW Printing to the Rear Output Bin The printer alwa ys pr ints to the rear output bin if it is open. P aper comes out of the pr inter f ace-up , with the last page on top . T o open the rear output bin, grasp the handle at the top of the bin and pull the bin down.
ENWW Chapter 2: Printing T asks 27 Adjust the Paper Stop F or pr inting stacks of large paper only , the paper stop on the top output bin pre v ents long paper fr om being pushed ov er the edge of th e printer . 1 Push in the center of the paper stop to release it.
28 Chap ter 2: Printing T asks ENWW Loading T ray 1 Note T o av oid paper jams , do not load tra ys while the printer is pr inting. T ray 1 is a multi-pur pose tra y that holds a va riety of paper , including up to 100 sheets of paper , 10 env elopes, or 20 inde x cards.
ENWW Chapter 2: Printing T asks 29 Loading T ra y 2 The f ollowing instructio ns are for loading T ra y 2 or an optional 250-sh eet paper tra y . For suppor ted sizes of paper, see page A-5. Note T o av oid paper jams , do not load tra ys while the printer is pr inting.
30 Chap ter 2: Printing T asks ENWW 5 Align the rear guide with the d esired paper size. With the guide angled slightly tow ard the front of the tra y , inser t the two front tabs (A) into the appropr iate ho les. Push the guide uprig ht, snapping the center tab (B) into place.
ENWW Chapter 2: Printing T asks 31 Loading the 500-Sheet T ra y (Optional) The f ollowing instructio ns are for loading standard sizes in a 500-sheet tra y (optional). F or suppor ted sizes of paper, see page A-6. T o load custom-sizes, see page 47. Note T o av oid paper jams , do not load tra ys while the printer is pr inting.
32 Chap ter 2: Printing T asks ENWW 6a When loadin g a full stack of media, continue to step 6B. Otherwise, proceed to step 7. 6b Align the tension lev e r up or down to match the sy mb ol di spla y ed in the tension indica tor window . 7 T o prev ent jams, rotate the dial in the tra y so the pr inter will read the correct size of paper .
ENWW Chapter 2: Printing T asks 33 Printing Both Sides of P aper (Optional Duple xer) The printer can automatica lly print on both sides of paper with an optional duple x printing acce ssor y (duple x er). This is called duple xing. T o order optional accessor ies, see page 9.
34 Chap ter 2: Printing T asks ENWW Guidelines for Printing Both Sides of Paper Caution Do not pr int on both sides of labels, tr ansp are ncies, en v elopes, v ellum, or paper h eav ier than 28 lb (105 g/m 2 ). Damage to th e printer an d paper jamming might result.
ENWW Chapter 2: Printing T asks 35 Separating the Printer from the Duplexer Bef ore you lift the printe r , alwa ys separate the pr inter fr om the duple x er . 1 Slide the rear section of the duple x er aw a y from the printer . 2 Lift the printer off the du plex er .
36 Chap ter 2: Printing T asks ENWW Paper Orientation for Printing Both Sides of Paper The duple x er pr ints the secon d side of paper first, so pa per such as letterhead, prepunche d, and prepr inted p aper need to be or iented as shown in Figure 9.
ENWW Chapter 2: Printing T asks 37 Layout Options for Printing Both Sides of Paper The f our pr int orientation options are shown belo w . These options can be selected from the pr inter dr iver or from the pr inter ’ s control panel (set BINDING from the P aper Handling Menu and ORIENTATION from the Pr inting Menu).
38 Chap ter 2: Printing T asks ENWW Printing Special P aper Special paper includes letterhea d, pr epunched (including 3-hole punched), env elopes, labels , transparencies, full-b leed images, rotated paper , inde x cards, postcards, custom-size, and heavy paper .
ENWW Chapter 2: Printing T asks 39 Paper Orientation Figure 11 Paper Orientat ion for Tray 1 • Load letter , A4, A5, Executive, and B5 paper with the side-to-be-printe d fa cing up, and the top, short edge toward the right. • Load other sizes of paper with the side-to-be-printed facing up, and the top, short edge toward the printer.
40 Chap ter 2: Printing T asks ENWW Printing En velopes Many types of e nv elopes can be pr inted from T r ay 1. (Up to 10 can be stack ed in the tra y .) Pr inting performa nce depends on the constr uction of the env elope . Alwa ys test a fe w sample env elopes bef ore purchasing a large quantity .
ENWW Chapter 2: Printing T asks 41 Loading Envelopes in Tray 1 1 Open T ra y 1 and pull out the tra y e xtensio n. If the e nv elopes are longer than 9 inch es (229 mm), flip open the second tra y e xtension. 2 Open the rear output bin an d pull out the tra y extension.
42 Chap ter 2: Printing T asks ENWW Printing Labels Use only labels recommended f or use in laser pr inters. Multi-thickness labels and labels that do not stac k flat might pr int better rotated. T o pr int rotated paper, see page 44. Make sure that labels meet the specifications f or the input tra y you use (page A-10).
ENWW Chapter 2: Printing T asks 43 Printing T ransparencies Use only transparencies recommended for use in laser printers. F or transparency specifications, see page A-10. • Load transparencie s in Tr ay 1 with the side-to-be printed facing up and the top edge toward th e right.
44 Chap ter 2: Printing T asks ENWW Printing Rotated P aper The printer can pr int letter , A4, A5, Ex ecutive , and B5 (JIS) in a rotated o rientat ion (shor t-edge fir st) fr om T r a y 1. The printer can print letter an d A4 in a rotated orientatio n from a 500-sheet tray .
ENWW Chapter 2: Printing T asks 45 500-Sheet T ray: 1 Rotate the dial inside the front of the tra y to the correct paper size . 2 Load paper with the side-to-be pr inted facing do wn, and th e top , shor t-edge to ward the front of the tra y . 3 In the pr inter dr iver or software application select the size and location of the rotated paper .
46 Chap ter 2: Printing T asks ENWW Printing Full-Bleed Images Full-bleed images e xtend from edge to edge o f the page. T o achie v e this effect, use larger paper , then trim its edges to the desire d siz e. Caution Ne v er pr int directly to the edge of paper .
ENWW Chapter 2: Printing T asks 47 Printing Car ds, Custom-Size and Heavy Pa p e r Custom-size paper can be printed from T ra y 1 or the optional 500-sheet tra y . For paper specifications, see page A-2. The maximum paper weight is 53 lb (199 g/m 2 ) from T ra y 1 and 28 lb (105 g/m 2 ) from the 500-sheet tr a y .
48 Chap ter 2: Printing T asks ENWW Loading Custom-Size Paper in the 500-Sheet Tray The f ollowing instructions are for loading custom-sizes in a 500-sheet tra y (optional). F or suppor ted sizes of paper, see page A-6. T o load standard sizes, see page 31.
ENWW Chapter 2: Printing T asks 49 6a When loadin g a full stack of media, continue to step 6B. Otherwise, proceed to step 7. 6b Align the tension lev e r up or down to match the sy mb ol di spla y ed in the tension indica tor window . 7 T o prev ent jams, rotate the dial in the tra y to Cust om .
50 Chap ter 2: Printing T asks ENWW Guidelines for Printing Custom-Size Paper • Do not attempt to print on paper smaller than 3 inches (76 mm) wide or 5 inch es (127 mm) long.
ENWW Chapter 2: Printing T asks 51 If the settings are not av ai la bl e from the software, set the custom paper size from the control panel: 1 F rom the Pr inting Menu set CONFIGUR E CUSTOM PAPER =YES . 2 F rom the Pr inting Menu, select inches or millimeters as the unit of measurement.
52 Chap ter 2: Printing T asks ENWW Printing V ellum V ellum is special lightweight paper similar to parchment. Pr int v ellum from T ra y 1 only , and o pen the rear ou tput bin. Do not print on both sides o f v ellum. 1 Load v ellum with the side-to-b e-pr inted facing up and the top , shor t edge tow ard the right.
ENWW Chapter 2: Printing T asks 53 Ad v anced Printing T asks This section will help y ou take full advantage of the printer ’ s f eatures. These tasks are “ adv anced ” because they require you to change settings from the pr inter ’ s control panel or the pr inter dr iver .
54 Chap ter 2: Printing T asks ENWW Printing the First Page on Different Paper F rom the PCL 6 printer d river , you can choose to pr int the first page of a docume nt on different paper than the re st of the pag es. Look fo r “ Use diff erent paper for first page ” in the printer driver .
ENWW Chapter 2: Printing T asks 55 Customizing T ra y 1 Operation Customize T ra y 1 to fit your printing needs. The printer can be set to pr int from T ra y 1 as long as it is loaded, or to print on ly from T ra y 1 if the type of paper loaded is specifically requested.
56 Chap ter 2: Printing T asks ENWW Manually Feeding Paper from Tray 1 The Manual F eed feature allows y ou to pr int on special paper from T ra y 1, such as env elopes or letter head. If Manual F e ed is selected, the printer will pr int only from T ra y 1.
ENWW Chapter 2: Printing T asks 57 Printing b y T ype and Siz e of P aper Y ou can configure the p rinter to select p aper by type (s uch as pl ain or letterhead) and siz e (such as letter or A4), a s opposed to sour ce (a paper tra y ).
58 Chap ter 2: Printing T asks ENWW 4 F rom the software or printer dr iv er , select the desired type and size of paper . Note The type and size settings can also be configured from HP W eb JetAdmin f or networ ked printers. See the printer software help .
ENWW Chapter 2: Printing T asks 59 Job Retention There are f our job retention features: Quic k Cop y , Proof and Hold, Private Job , and Stored Job ( all are av ailable with an optional hard disk installed). Proof and Hold and Private Job are a vailab le without a hard disk installed.
60 Chap ter 2: Printing T asks ENWW Printing Additional Copies of a Quick Copy Job T o print additional copies of a jo b stored on the pr inter ’ s optiona l hard disk from the control panel: 1 Press [Menu] repeatedly until PRIVATE/STOR ED JOBS MENU appears.
ENWW Chapter 2: Printing T asks 61 Pr oofing and Holding a Job The proof and hold feature pro vides a quic k and easy wa y to print and proof one cop y of a job and then pr int the additional copies. The job is held on the pr inte r ’ s optional hard disk or memor y until the user pr ints the additional copies.
62 Chap ter 2: Printing T asks ENWW 5 Press [-V alue+] until DELETE appears. 6 Press [Select] to de lete the job ..
ENWW Chapter 2: Printing T asks 63 Printing a Priv ate Job The private printing f eature lets a user specify that a job is not printed un til that user releases it using a 4-dig i t P ersonal Identification Number (PIN) thro ugh the pr inter ’ s control panel.
64 Chap ter 2: Printing T asks ENWW Deleting a Private Job When a user sends a pr ivate job , the pr inter ov erwr ites any pre vious jobs with the same name. A priv ate job is automatically deleted from the pr inter ’ s option al hard disk or memo r y after th e user releases it fo r p r i n t i n g .
ENWW Chapter 2: Printing T asks 65 Storing a Print Job The user can download a print job to the pr inter ’ s optional hard di sk without pr inting it.
66 Chap ter 2: Printing T asks ENWW Deleting a Stored Job When a user sends a stored job , the pr inter ov erwr ites any pre vious jobs with the same name. Jobs stored on the printer ’ s optional hard disk can be deleted from the control panel. 1 Press [Menu] repeatedly until PRIVATE/STOR ED JOBS MENU appears.
ENWW Chapter 3: Pr inter Maintenance 6 7 3 Printer Maintenance Overview This chapter explains basic pr inter ma intenance. • Performing routine mainte nance.
68 Chap ter 3: Printer Maintenance ENWW P erf orming Routine Maintenance T o ensure optim um pr int quality , the printer will prompt you to perf or m pr inte r ma intenance ev er y 150,000 pages.
ENWW Chapter 3: Pr inter Maintenance 6 9 Managing the Print Cartridg e HP P olicy on Non-HP Print Car tridges Hewlett-P ac kard Company cannot recommend use of non-HP pr int car tridges, either new or remanuf actured. Because they are not HP products, HP cannot influence their design or control their quality .
70 Chap ter 3: Printer Maintenance ENWW Continue Printing When T oner is Lo w When toner is low , the printer ’ s control panel displays the TONER LOW message. • If the TONER L OW message displa ys , but the printer continues printing, TON ER LOW is set to CONTINUE (the default setting).
ENWW Chapter 3: Pr inter Maintenance 7 1 Redistributing the Toner When toner is low , faded or light areas might appear on a printed page. Y ou might be able to temporarily improv e print quality by redistr ib uting the toner . The f o llowing procedure might allo w you to finish the current pr int job bef ore replacin g the pr int ca r tr idge.
72 Chap ter 3: Printer Maintenance ENWW Cleaning the Printer T o maintain pr int qu ality , follo w the cleaning pro cedure (on the f ollowing page) e v e r y time the pr int car tridge is changed, or whene v er pr int quality problems occur . As m uch as possible, k eep the pr inter free from dust and debr is.
ENWW Chapter 3: Pr inter Maintenance 7 3 Cleaning the Printer Bef ore beginning these steps, tur n the printe r off and u nplug the power cord. 1 Open the top cov er and r emo ve the print car tr idge. W ARNING! A void reaching too f ar into the pr inter .
74 Chap ter 3: Printer Maintenance ENWW Using the Printer Cleaning Page If toner specks appear on the front or ba ck side of your print jobs, f ollow the procedure below . F rom the pr inter ’ s control panel, do th e f ollowing: 1 Press [Menu] until PRINT QUALITY MENU appears.
ENWW Chapter 4: Problem Solving 75 4 Pr oblem Solving Overview This chapter will help you to troub leshoot and solve printer problems . Clear paper jams: Occasionally , paper can jam dur ing printing. This section will help you to locate paper jams, proper ly clear th em from the printer , and solve repeated paper jams.
76 Chap ter 4: Problem Solving ENWW Clearing P aper Jams If the pr inter ’ s co ntrol panel displa ys a paper jam messag e , look f or paper in the locations indicated in Figure 21, then see the procedure f or clearing the paper jam. Y ou mig ht need to look f or paper in other locations than indicated in the pape r ja m message.
ENWW Chapter 4: Problem Solving 77 Clearing Jams fr om the Input T ra y Areas Note T o remov e paper from the T ra y 1 area, slowly pull the paper out of the pr inter . F or all other tra ys, f ollo w the steps below . 1 Slide the tra y out of the pr inter , and remov e any damaged paper from the tra y .
78 Chap ter 4: Problem Solving ENWW Clearing Jams fr om the T op Co ver Area 1 Open the top cov er and r emo ve the print car tr idge. Caution T o pre vent damage to the pr int car tridge, do not e xpose it to light f or more than a f ew minutes . 2 Use the green handles to lift the paper access plates.
ENWW Chapter 4: Problem Solving 79 Clearing Jams fr om the Output Areas Note If paper is jammed in the top output area, but most of the paper is still inside the pr inte r , it is best to r emov e it through the rear do or . 1 Push in the two g ra y latches to release the re ar door .
80 Chap ter 4: Problem Solving ENWW Clearing Jams fr om the Optional Duplex er Look f or jams in the f ollowing locations: The T ra y 2 area: 1 Slide T ra y 2 ou t of the pr inte r .
ENWW Chapter 4: Problem Solving 81 The rear section of the duplex er : 6 F rom th e rear of the p rin ter , use the handles on both sides of the duple x er to slide out the re ar section until it stops. 7 Slo wly pull an y paper out of the duple x er .
82 Chap ter 4: Problem Solving ENWW Solving Repeated P a per Jams If paper jams occur frequently , tr y the follo wing: • Check all the paper jam locations.
ENWW Chapter 4: Problem Solving 83 Under standing Printer Messages The f ollowing tab le e xplains messages that might display on the printer ’ s control panel. Printer messag es and their meanings are listed in alphabetical order , with numbered messages f ollowing.
84 Chap ter 4: Problem Solving ENWW CHOSEN LANGUAGE NOT AVAILABLE A print job requested a pr inte r langu age that does not exist in the pri nter . The job will no t pri nt and will b e cleared from memor y . Print the job using a driver f or a diff erent pr inter lan guage, or add the requested languag e to the pr inter (if av ailable).
ENWW Chapter 4: Problem Solving 85 FLASH n INITIALIZING alter nates with DO NOT POWER OFF The flash DIMM can take a long time to initiali ze the first time that it is used. FLASH DEVICE FAILURE The flash DIMM had a cr itical f ailure and no longer can be used.
86 Chap ter 4: Problem Solving ENWW MEMORY SETTINGS CHANGED The prin ter changed its memor y settin gs becau se it did not hav e enough memor y to use the previous settings f or I/O Buffering and Resource Saving. This usually occurs after remo ving memor y from the prin ter , adding a duple xer , or adding a pr inter langu age.
ENWW Chapter 4: Problem Solving 87 RAM DISK FILE SYSTEM IS FUL L Delete files and then tr y again, or tur n the pr inter off , and then tur n the prin ter on to delete all files on the device . (Delete files using HP W eb JetAdmin, or another software utility .
88 Chap ter 4: Problem Solving ENWW XX.YY PRINTER ERROR PRESS GO TO CONTINUE A printe r error has occurred that can be cleare d b y pressing [Go] in the pr in ter ’ s control panel. 13.x PAPER JA M [LOCATION] Remov e jammed pape r from the specified lo cation (page 76).
ENWW Chapter 4: Problem Solving 89 40 EIO x BAD TRANSMISSION alter nates with PRESS GO TO CONTINUE The connectio n has been broken between the printer and the EIO card in the specified slot. Press [Go] to clear the error message and continue pr inting.
90 Chap ter 4: Problem Solving ENWW 53.xy.zz PRINTER ERROR There is a problem with th e prin ter ’ s memor y . The DIMM that caused the error will not be used.
ENWW Chapter 4: Problem Solving 91 66.xy.zz INPU T DEVICE FAILUR E alter nates with CHECK CABLES AND CYCLE POW ER An error occurred in an e xter nal paper handlin g de vice. Press [Go] to clear the messa ge. If the message will not clea r , tur n the prin ter off, and then turn the pr inter on.
92 Chap ter 4: Problem Solving ENWW Correcting Output Quality Pr oblems Use the e xamples below to deter mine which outpu t quality problem you are e xper iencing, then see the f ollowing table to troub leshoot the problem. Note The e xamples below depict letter-size paper that has passed through the pr inter long-edge fir st.
ENWW Chapter 4: Problem Solving 93 Light Print or Fade Toner Specks Dropouts Lines Gray Background Toner Smear Loose Toner Repeating Defects Misformed Characters Page Skew Curl or Wave Wrinkles or Creases Troublesho oting Steps (Follow the steps in the order they are listed.
94 Chap ter 4: Problem Solving ENWW Determining Printer Pr oblems T r oubleshooting Flo wchart If the pr inter is not respond ing proper ly , use the flowchar t to deter mine the prob lem. If the printer does n ot pass a step , f ollow the corresponding troubleshooting suggestions.
ENWW Chapter 4: Problem Solving 95 2 Can you print a configuration page? Go to step 3 . YES NO A configuration page does not print. A blank page prints. A message oth er than READY or PRINTING CONFIGURATION is displayed. Go to page 83. Print a configuration pa ge to verify that the prin ter is feeding pap er correctl y (page 105).
96 Chap ter 4: Problem Solving ENWW 3 Can you print from a software applicat ion? Go to step 4 . YES NO The job will not print. A message other than READY is displaye d. If the job will not print , and a message is displa yed, see page 83. The pr inter might hav e received a nonstandard PS code.
ENWW Chapter 4: Problem Solving 97 4 Does the job print as ex pected? continued YES NO Print is garbled or only a portion of the page pri nts. Print ing stops in the middle of the job. Print speed is slower than expected. A control panel setting is not taking effect.
98 Chap ter 4: Problem Solving ENWW Does the job print as expected? (cont inued) Go to step 5 . YES NO The print job is not formatted correctly. Pages are not fed correctly or are damaged. There are print quality problem s. Check that y ou are using the pr oper printe r driver (page 20).
ENWW Chapter 4: Problem Solving 99 5 Does the printer select the proper trays , output locations, and paper han dling accessories? For other problems, check the Contents, the Index, or the printer software help. YES NO The printer pulls from the wrong tray.
100 Cha pter 4: Prob lem Solving ENWW T r oubleshooting Flo wchar t f or Macintosh User s Note This section lists problems that can happen when using Mac OS 8.6 to Mac OS 9.2. 1 Can you print from a software application? Go to step 2 . YES NO The Macintosh computer is not communicating with the printer.
ENWW Chapter 4: Problem Solving 101 2 Does the job print as expected? For other problems, check the Contents, the Index, the printer software help, or page 94. YES NO The print job is not sent to the desired printer. The print job has incorrect fonts.
102 Cha pter 4: Prob lem Solving ENWW Selecting an Alternate PPD Mac OS 8.6 to Mac OS 9.2 1 Open the Cho oser from the Apple menu. 2 Click the LaserWriter icon. 3 If you are on a network with multiple zones , select the zone in the AppleT alk Zones box where the printer is located.
ENWW Chapter 4: Problem Solving 103 Renaming the Printer Note Use this inf or mation to re name a printer when using Mac OS 8.6 to Mac OS 9. 2. If you are going to rename the pr inter , do this bef ore selecting the printer in the Chooser .
104 Cha pter 4: Prob lem Solving ENWW Chec king the Printer ’ s Configuration F rom the pr inter ’ s control panel, you can print page s that giv e details about the printer and its current con figu ration.
ENWW Chapter 4: Problem Solving 105 Configuration P age Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessor ie s, such as memory (D IMMs) , paper tra y s, and prin te r languages.
106 Cha pter 4: Prob lem Solving ENWW 1 Printer Information Lists the serial number , IP addresses , page counts, and other inf or mation f or the pr inter . 2 Event Log Lists the n u mb er of entries in the log, the maxim um num be r of entries view able, and the last three entr ies.
ENWW Chapter 4: Problem Solving 107 PCL or PS Font List Use the f ont lists to see which f onts are curre ntly in stalled in the printer . (The f ont lists also show which f onts are resident on an optional hard disk or flash DIMM.) To print a PCL or PS font list: 1 Press [Menu] until INFORMATION MENU appears.
108 Cha pter 4: Prob lem Solving ENWW.
ENWW Specifications A-1 A Specifications Overview This appendix includes: • Paper specifications • Printer specifications • Cable specifications.
A-2 S pecifications ENWW P aper Specifications HP LaserJet printers produce excellent print quality . Th is printer accepts a v ar iety of media, su ch as cut-sheet pap er (including recycled paper), env elopes, labels, transparencies, v ellu m, and custom-size paper .
ENWW Specifications A-3 P ol yester media The use of polyester media through the printer for offset printin g applications will not eff ect or impact any e xisting pr inter warranties . How e ver , ima ge print quality defects and jams are possib le when using polyester media.
A-4 S pecifications ENWW Suppor ted Size s and W eights of P a per Tray 1 Dimensions 1 1. The printer supports a wide range of pap er sizes. Check the printe r software for su pported sizes. To print cus- tom-size paper, see page 47. Weight Capacity 2 2.
ENWW Specifications A-5 Tray 2 Dimensions 1 1. The printer supports a wide range of media sizes. Check the printer software for supported si zes. Weight Capacity 2 2. Capacity may vary depending on media weight and thickness, and environment al conditions.
A-6 S pecifications ENWW 500-Sheet Tray (Optiona l) Dimensions 1 1. The printer supports a wide range of media sizes. Check the printer software for supported si zes. Weight Capacity 2 2. Capacity may vary depending on media weight and thickness, and environment al conditions.
ENWW Specifications A-7 Suppor ted T ypes of P aper The printer suppo r ts th e f ollowing types of paper : Optional Duplex Printing Accessory (duplexer) Dimensions 1 1. The printer supports a wide range of media sizes. Check the printer software for supported si zes.
A-8 S pecifications ENWW Guidelines for Using Paper F or best results, use con ventional 20 lb (75 g/m 2 ) paper . Make sure the paper is of good quality , and free of cuts, nic ks, tears , spots, loose par ticle s, dust, wrinkle s, v oids, and curled or be nt ed ges.
ENWW Specifications A-9 Paper Weight Equivalence Table Use this tab le to deter mine approximate equiv alent points in weight specifications other than U .S . bond weight. F or e xample, to deter mine the equivalent of 20 lb U .S. bond weight paper in U .
A-10 Spe cifications ENWW Labels Caution T o a void damaging the p rin ter , use only labels reco mmended for use in laser printer s . If you ha ve problems printing labels, use T ra y 1 and open the rear output bin. Ne v er pr int on the same sheet of labels more th an once.
ENWW Specifications A-11 V ellum V ellum is special lightweight paper similar to parchment. Pr int v ellum from T ra y 1 only , and o pen the rear ou tput bin. Do not print on both sides o f v ellum. V ellum used in the printer must be able to withstand 400 ° F (205 ° C), the pr inter ’ s maximum temperature, for 0.
A-12 Spe cifications ENWW Envelopes with Double-Side-Seams Double-side-seam construction has v er tical seams at both ends of the env elo pe rather than diagonal seams. This style ma y be more likely to wrinkle . Be sure the sea m e xtends all the wa y to the cor ner of the en v elope as illustrated belo w .
ENWW Specifications A-13 Envelope Margins The f ollowing tab le giv es typical address margins for a Commercial #10 or DL env elop e. Note F or the best pr int quality , position ma rgins no closer than 0.6 inch (15 millimeters) from the edges of the en velope .
A-14 Spe cifications ENWW Card Stock Construction • Smoothness: 36-53 lb (135-199 g/m 2 ) card stock should have a smoothness rating of 100-180 Sheffield. 16-36 lb (60-13 5 g/m 2 ) card stock should have a smoothness rating of 100-25 0 Sheffield. • Construction: Card stock should lie flat with less than 0.
ENWW Specifications A-15 Printer Specifications Ph ysical Dimensions Figure A-2 HP LaserJet 5100 Printer Dimensions (top and side views) 11.9 in (30.3 cm) 24.6 in (62.5 c m) 18.5 in (47.0 cm) 10.6 in (27.0 cm) 18.5 in (47.0 cm) 4.3 in (11.0 cm) 18.7 in (47.
A-16 Spe cifications ENWW Figure A-3 HP LaserJet 5100tn/5100dtn Printer Dimensions (top and side views) 24.6 in (62.5 cm) 6.1 in (1 5.5 cm) 24.4 in (62.
ENWW Specifications A-17 Figure A-4 Maximum Accessories Configuration (top and side views) Printer Weight (without print cartridge) • HP LaserJet 5100 printer: 50 lb (23 kg) • HP LaserJet 5100tn printer with optional 500-sheet feeder: 75 lb (34 kg) • HP LaserJet 5100dtn printer with duplexer and op tional 500-sheet feeder: 114 lb (52 kg) 29.
A-18 Spe cifications ENWW En vir onmental Specifications Electrical Specifications Printer State Power Cons umption (average, in watts) Printing 32 5-330 Standby 30 Po w e r S a v e (def ault activation time 30 minu tes) f ewer than 30 Off 0 Minimum Recommended Circu it Capacit y 100-127 V olt 10.
ENWW Specifications A-19 Acoustic Emissions (Per ISO 9296) General Specifications Printer State Sound Power 1 1. You might want to install printers with sound power Lwad>=6.3 bels (A) or more in a separate room or cubicle. Printing, 22 pages per minute (ppm) L wad = 6.
A - 20 Sp e c ifications EN W W.
ENWW Control P anel Men u s B-1 B Contr ol P anel Menus Overview Y ou can perf or m most routine pr inting tasks from the computer through th e pr inter driver or software application. This is the most con venient w a y to control the printer , and will o v erride the pr inter ’ s control panel settings.
B-2 Co ntrol P anel Me nus ENWW Priv ate/Stored Jobs Men u This menu pro vides a list of the pr ivate , stored, quick cop y , and proof and hold jobs on the pr inter ’ s har d disk or RA M memor y . The user can pr int or delete these jobs from the con trol panel.
ENWW Control P anel Men u s B-3 Inf ormation Menu This menu contains printer information pages that give details about the pr inter and its configuration.
B-4 Co ntrol P anel Me nus ENWW P aper Handling Menu When paper handling settings are cor rectly configured through the control panel, you can print by choosing the type and size of paper from the pr inter dr iv er or software application. F or more inf or mation, see page 5 7.
ENWW Control P anel Men u s B-5 MANUAL FEED=O FF OFF ON F eed the paper manually from T ra y 1, rather than automati cally from a tra y . When MANUAL FEED=ON and T ra y 1 is empty , the printer goe s offline when it receives a print jo b and displa ys MANU ALLY FEED [PAPER SIZE] .
B-6 Co ntrol P anel Me nus ENWW Print Quality Menu Some items in this menu can be accessed from a software application, or from the printer driver (if the appropriate dr iver is installed). Pr inter dr iv er and software application settings ov erride control panel settings.
ENWW Control P anel Men u s B-7 ECONOMODE=OFF OFF ON T ur n EconoMode o n (to sav e toner) or off (for high quality). EconoMode creates draft-quality printin g by reducing the amount of toner on the pr inted page by up to 50%. Caution HP does not recommend full-time use of EconoMode.
B-8 Co ntrol P anel Me nus ENWW Printing Men u Some items in this menu can be accessed from a software application, or from the printer driver (if the appropriate dr iver is installed). Pr inter dr iv er and software application settings ov erride control panel settings.
ENWW Control P anel Men u s B-9 X DIMENSION= 12.28 INCHES (110V printers) or 312 MILLI METERS (220V printers) 3.00 to 12.28 INCHES (110V printers) or 76 to 312 MILLIMETERS (220V printers) This item appears only whe n CONFIGURE CUSTOM PAPER= YES . Select the dimension to be fed into the printer .
B-10 C ontrol P anel Menus ENWW PCL FONT POIN T SIZE=12.00 4.00 to 999.75 This ite m might not appear , depending on the f ont selected. Press [-V a lue+] once to change setting by increments of .25 f or point size, or hold down [-V alue+] to scroll by increments of 1.
ENWW Control P anel Menus B-11 Configuration Menu Items in this menu aff ect the pr inter ’ s behavior . Configure the printer according to your printing needs.
B-12 C ontrol P anel Menus ENWW RESOURCE SAVE = OFF OFF ON AUTO Dedicate printer memor y to sav e each language ’ s permanent resour ces. ( Y ou migh t need to add memor y to the pr inter i n order fo r this item to appe ar .) The amou nt of memor y set aside can be different f or each install ed language.
ENWW Control P anel Menus B-13 PAGE PROTECT= AUTO AUTO ON This item appears only afte r a 21 PAGE TOO COMPLEX, PRES S GO TO CONTIN UE message displays (page 88). Memor y Enhancement techno log y (MEt) attempts to guarantee that all pages will pr int. If the page does not print, tur n PAGE PROTECT to ON .
B-14 C ontrol P anel Menus ENWW RAM DISK=AUTO OFF ON AUTO Deter mine how the RAM disk is configured. This item appears on ly if there is no optional hard disk insta lled and the pr inter h as at least 8 MB of memory . OFF : The RAM disk is disabled. ON : The RAM disk is enabled.
ENWW Control P anel Menus B-15 NEW TONER CARTRIDGE=NO YES NO This item allows the user to tell the printer that a new print car tridge has been instal led. Setting this item to YES will reset the HP T onerGauge to full . QUICK COPY JOBS=32 1 to 50 Specifies the number of quick cop y jobs that can be stored on the pr inter ’ s hard disk.
B-16 C ontrol P anel Menus ENWW I/O Menu Items in the I/O (input/output) Menu aff ect the communication between the printer and th e compute r . I/O Menu Item Values Expl anation I/O TIMEOUT=1 5 5 to 300 Select the I/O timeout per iod in seco nds.
ENWW Control P anel Menus B-17 I/O BUFFER SI ZE= 100K 10K and up This item appears on ly when I/O BUFFER=ON . Specify th e amount of memor y f or I/O buff ering.
B-18 C ontrol P anel Menus ENWW EIO Menu (5100tn/5100dtn) EIO (enhanced input/o utput) Me nus depend on the par ticular accessor y product installed in an EIO slot of the pr inter . If the printer contains an HP JetDirect pr int ser v er EIO card, you can configure basic networking parameters using the EIO Menu.
ENWW Control P anel Menus B-19 CFG TCP/IP=NO NO YES NO : The TCP/IP Menu is not accessible . YES : The TCP/IP Menu appears. In the TCP/ IP Menu, y ou can specify BOOTP=YES or DHCP=YES for TCP/IP parameters to be automatically loaded from a bootp or DHCP ser ver when the pri nter is tur ned on.
B-20 C ontrol P anel Menus ENWW Resets Menu Use this menu with caution. Y ou can lose buff ered page data or printer co nfiguration settin gs when y ou select these items. Only reset the prin ter under the follo wing circumstances: • You want to restore the printer ’ s default settings.
ENWW Pr inter Memor y and Expansion C-1 C Printer Memor y and Expansion Overview The printer has three dual in-line memory module (DIMM) slots for upgrading with: • More printer memo ry. DIMMs are available in 1 6, 32, and 64 MB, f o r a m a ximum o f 192 MB.
C-2 Pr inter Memor y and Expansion ENWW Installing a DIMM Caution Static electricity can damage dua l in-line memor y modules (DIMMs). When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surf ace of the DIMM ’ s antistatic package , then touch bare metal o n the printe r .
ENWW Pr inter Memor y and Expansion C-3 ma y be placed in any slot other than slot 1. 6 Slide the f or matter boa rd bac k into the pr inter and tighten the two screws . 7 If an optional duple x er is installed, reattach the cable tra y and the rear section of the d uple x er .
C-4 Pr inter Memor y and Expansion ENWW If an optional duplex er is installed: 1 Slide the rear sectio n of the duple x er aw a y from the printer . 2 Remov e the rear section of the duple x er by lifting and rotating the rear section to clear all of the tabs in the groo ves , as illustrated.
ENWW Pr inter Memor y and Expansion C-5 Chec king Memory Installation F ollow this procedure to v erify that DIMMs are installed co rrectly: 1 Chec k that th e printe r ’ s co ntrol panel displa ys READY when the printer is tu r ned on. If an error messag e appears, a DIMM might hav e been inco rrectly installed.
C-6 Pr inter Memor y and Expansion ENWW Adjusting Memory Settings Resource Saving Resource Saving allows the pr inter to keep downloaded resources (per manent downloaded f onts, macros, or patter ns) in memor y when the pr inter language or resolution is changed.
ENWW Pr inter Memor y and Expansion C-7 I/O Buffering T o allo w the computer to continue working without w aiting f or the print job to finish queuing, th e printer uses a por tion of its memor y (an I/O b uff er) to hold jobs in progress . (If I/O buff er ing is off , no memor y is reser v ed f or this function.
C-8 Pr inter Memor y and Expansion ENWW Installing EIO Car ds/Mass Stora ge T ur n off th e printer before installing the EIO card or mass storage de vice . See Figure 24 f or orienta tion and location of the EIO card or optiona l mass storage de vice, such as an optional hard disk.
ENWW Pr inter Commands D-1 D Printer Commands Overview Most software applications do not require you to enter printer commands. See y our comp uter and software documentation to find the method for entering pr inter commands, if needed. Note The table at the end of this append ix contains commonly use d PCL 5e commands (page D-5).
D-2 Pr inter C ommands ENWW Under standing PCL Printer Command Syntax Bef ore using pr inter commands, compare these characters: Many printer commands use the lowercase letter l ( l ) and the number one ( 1 ), or the uppercase le tter O ( O ) and the number zero ( 0 ).
ENWW Pr inter Commands D-3 Combining Escape Sequences Escape sequences ma y be combined into one escape sequence string. Th ere are three impor tant r ules to f o llow when combining code: 1 The first.
D-4 Pr inter C ommands ENWW Selecting PCL Fonts PCL printer commands f or selecting fonts can be f ou nd on the PCL F ont List (page 107). A sample section is shown below . Notice the two v ariable bo x es f or symbol set and point size. These v ariables must be filled in or the pr inter will use def aults.
ENWW Pr inter Commands D-5 Common PCL Printer Commands Common PCL Printer Commands Function Command Options (#) Job Control Commands Reset ?E n/a Number of Copies ?&l#X 1 to 999 2-sided/1-side d p.
D-6 Pr inter C ommands ENWW Page Control Commands (Continued) T op Margin ?&l#E # = numb er of l ines T ext Leng th (bottom margin) ?&l#F # = number of lin es from top m argin Left Margin ?&am.
ENWW Pr inter Commands D-7 Font Selection Symbol Se ts 2 ?(# 8U = HP Roman-8 Symbol S et 10U = IBM La yout (PC-8) (code page 437) Def ault Symbol Set 12U = IBM La yout f or Europe (P C-850) (code page 8 50) 8M = Math-8 19U = Windows 3.1 Lati n 1 9E = Windo ws 3.
D-8 Pr inter C ommands ENWW.
ENWW Embedde d W eb Ser v er E-1 E Embed ded W eb Ser ver The embedded W eb ser ver (EWS) is a standard f eature in the HP LaserJet 5100dtn, and is an av ailable accessor y f or the HP LaserJet 5100 and HP LaserJet 5100tn. F or ordering inf or mation, see page 9.
E-2 E mbedded Web Server ENWW Home P ages The home pages of the embed ded W eb ser ver are the inf or mational pages f or the pr inter . These include: • Printer s tatus p age This page shows the printer con tr ol pane l and any current message.
ENWW Embedde d W eb Ser v er E-3 Device P ages The de vice pages of the embedded W eb ser ver allo w you to configure the pr inter from your computer . These pages can be pass word protected. Alwa ys co nsu lt with your network administrator bef ore changing the printer configuration.
E-4 E mbedded Web Server ENWW Netw orking P ages The network pa ges of the embed ded W eb ser ver pro vide access to the HP Jetdirect pr int ser ver network. These pages include: • Network settings page This page provides access to network protocol configuration parameters and other settings.
ENWW Glossar y 1 Glossary adjustable tra y A paper tra y that is able to adapt to more than one size of media. All tr a ys used in the pr inter are adjustable . DIMM (dual in-line memor y module) A circuit board that holds e xtra memor y chips f or the printer .
2G l o s s a r y ENWW printer software Any or all of the software shipped with the printer . The printer is packaged with a compact disc con taining the software needed to access all of the pr inter ’ s f eatures . If the printer ha s been correctly set up , the appropr iate software is already installed.
EN Inde x 1 Inde x Numerics 1200 dpi B-6 250-sheet tr ay locating 7 ordering 9 paper specifica ti ons A-5 printing b y type and size of paper 57 2-sided printing guidelines 34 with duplex printin g ac.
2 Index EN printer ’ s current B-1 Configure Custom P aper message 50 Configure Custom P aper setting B-8 Configure Fuser Mode Men u setting B-5 configure printer pa ge, embedded W eb ser ver E-3 co.
EN Inde x 3 locating C-8 EIO Menu B-18 EIO slots 7 electrical specific ations A-18 e-mail page , embedded W eb ser v er E-3 embedded W eb server E-1 emissions , acoustic A-19 en velop e f eeder A-11 E.
4 Index EN using to delete files f rom mass st orage C-8 HP JetDirect print server card configuring net work parameters B-18 description 2 installi ng C-8 ordering 10 setting menu opt ion B-18 HP JetD.
EN Inde x 5 margins custom-size paper 50 envelopes 40 , A-13 mass stor age de vices installi ng C-8 locating C-8 maximum p aper size custom-size paper 47 envelopes A-11 Tray 1 A-4 measurements , confi.
6 Index EN handling 3 heavy A-13 HP brand 9 manually feedi ng 56 ordering 9 orientation 39 orientation fo r duplexi ng 36 orientation f or special paper 38 printing by type and size 57 printing g uide.
EN Inde x 7 features 2 help softwa re 20 information pa ges 104 locating pape r size dial 31 locating parts 7 maintenance 67 memory C-1 menu map 14 messages, see mes sages models 5 operating t emperat.
8 Index EN from embedded Web server E-2 from HP LaserJet Util ity 102 repeated defects, t roubleshooting 93 paper jams, clearin g 82 repor ts, viewing from embedded W eb ser ver E-2 Reset Activ e I/O .
EN Inde x 9 Tr a y 1 A4 paper, loadin g 39 clearing paper jams 77 customizing ope ration 55 deselecting 99 envelope specif ications A-11 envelopes, lo ading 41 loading 28 locating 7 mode sett ings 55 .
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http://www .hp .com/suppor t/lj5100 cop yr ight © 200 2 Hew lett -P ack ard Compan y.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté HP 5100 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du HP 5100 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation HP 5100, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le HP 5100 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le HP 5100, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du HP 5100.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le HP 5100. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei HP 5100 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
