Manuel d'utilisation / d'entretien du produit 5100tn du fabricant HP (Hewlett-Packard)
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use hp L ase rJet 5100 5100tn 5100dtn.
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hp LaserJet 5100, 5100tn, and 5100dtn series pr inters use guide.
Hewlett-P ackard Compan y 11311 Chinden Boulev ard Boise, Idaho 83714 © Cop yright Hewlett-P ackard Company 2002 All Rights Reserved. Reproduction, adapt ati on, or transla tion without prior written permission is prohibited, e xcept as allow ed under the cop yright laws .
ENWW iii Contents 1 Printer Basics Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Printer Information . . . . . . .
iv ENWW Customizing Tray 1 Operation . . . . . . . . . . . . . . . . . . . . . . . 55 Printing by Type and Size of Paper . . . . . . . . . . . . . . . . . . . 57 Job Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Proofing and Holding a Job .
ENWW v Card Stock and Heavy Paper . . . . . . . . . . . . . . . . . . . . . A-1 3 Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15 Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15 Environmental Specifications .
vi ENWW.
ENWW Chapter 1: Prin ter Basics 1 1 Printer Basics Overview Congratulations on y our pu rch ase of an HP LaserJet 5100 series printer . If you ha ve not done so , se e the star t guide provided with the printer for setup instructions. Now that the printer is set up and read y to use, take a f ew moments to get to know the pr inter .
2 Chapter 1: Printer Basics ENWW Printer Features and Benefits Many of the printer ’ s features and benefits are outlined belo w . Specific chapters contain more information on each feature. See this guide ’ s index or contents to locate this inf or mation.
ENWW Chapter 1: Prin ter Basics 3 Expandability Ability to gro w with the printing needs of wor k groups: • 3 built-in DIMM slots for memory expansion. • Available flash and memory DIMM cards. • Up to 208 MB maximum memory capability on the HP LaserJet 5100, 224 MB maximum memory capability on the HP LaserJet 51 00tn and HP LaserJet 5100dtn.
4 Chapter 1: Printer Basics ENWW Environmental Features • EconoMode uses approximately 50% less toner, which extends the life of the print cartridge (HP does not recommend full- time use of EconoMod.
ENWW Chapter 1: Prin ter Basics 5 Printer Inf ormation Congratulations on y our purchase of the HP LaserJet 5100 ser ies printer! This p rinte r is av ailable in three configurations, as described below .
6 Chapter 1: Printer Basics ENWW A v ariety of configurations ar e possible with the optional trays: Figure 1 Optional T ray Confi gurations Note A duple x er can be a dded to any of these configurations and is placed under T ra y 2.
ENWW Chapter 1: Prin ter Basics 7 Printer P ar ts and Locations Figure 2 Printer Parts (front and rear views) Control panel and display Paper stop Top output bin Tray 1 (100-sheet) Tray 2 (250-sheet) .
8 Chapter 1: Printer Basics ENWW Accessories and Supplies Y ou can increase the capabilities of the printer with optional accessorie s and supplies. Note Use accessories a nd supplies specifically designed for the prin ter to ensure optimum performance.
ENWW Chapter 1: Prin ter Basics 9 Or dering Inf ormation Use only accessorie s specifically designed for this printer . T o order an accessor y , contact an HP-autho r ized ser vice or suppor t provider . (See the tele phone suppor t flyer included with the pr inter .
10 Chapter 1: Printer Basics ENWW Memory, Fonts, and Mass Storage Dual In-line Memor y Module (DIMM) Boosts the ability of the printe r to handle large pr int jobs (maximum 208 or 224 MB with HP brand.
ENWW Chapter 1: Printer Basics 11 Maintenance Printer Maintenance Kit Contains user-replaceable par ts and instr uctions for routine printer maintenance.
12 Chapter 1: Printer Basics ENWW Contr ol P anel La y out The printer ’ s control panel consists of the follo wing: Figure 4 Control Panel Layout Contr ol P anel Lights Light Indication Ready The pr inter is ready to print. Data The pr inter is processing information.
ENWW Chapter 1: Printer Basics 13 Contr ol P anel Keys Key Function [Go] • Places the printer eith er online or offline . • Prints any data residing in the printer ’ s buff er . • Allows th e printer to re sum e printing after being off lin e .
14 Chapter 1: Printer Basics ENWW Contr ol P anel Menus F or a complete list of control p anel items and possible values, see page B-1. Press [Menu] f or access to all control panel menus. When additional tra y s or other accessor ies are installed in the printer, ne w menu items automatically appear .
ENWW Chapter 1: Printer Basics 15 Configure the contr ol panel displa y language (Optional) By def ault, the control panel on the prin ter displays messages in English. If necessar y , set the printer to display messages and print configuration pages in another suppor ted language.
16 Chapter 1: Printer Basics ENWW Printer Software The printer comes with helpful s oftwar e on a compact d isc. See the star t guide f or installation instru ctions. Note Check the ReadMe file provided on the compact disc for additional software included and suppor ted languages.
ENWW Chapter 1: Printer Basics 17 Printer Drivers Printer d rivers access the printer f eatures and allow the computer to communicate with the pr inter (via a printer language). Note Check the ReadMe file provided on the compact disc for additional software included and suppor ted languages.
18 Chapter 1: Printer Basics ENWW Additional Drivers Y ou can obtain the f ollowing printe r dr ivers b y downloading them from the Inter net, or by requesting them from an HP-author ized ser vice or suppor t p rovider . (See the telephone suppor t flyer included with the pr inter .
ENWW Chapter 1: Printer Basics 19 Software f or Windows Use the T ypical Install or Custom Insta ll option to install the HP software. (This includes se ver a l printer drivers.
20 Chapter 1: Printer Basics ENWW Choose the Right Driver for Your Needs Choose a prin ter dr iver based on the wa y you use the printer . • Use the PCL 6 driver to take full advantage of the printer ’ s features. Unless backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended.
ENWW Chapter 1: Printer Basics 21 Software for Macintosh Computer s PostScript Printer Description Files (PPDs) Mac OS 8.6 tp 9.x, Mac OS X classic, and Mac OS X use PPDs . PPDs , in combination with the LaserWr iter driver , access the printer f eatures and allow the computer to communicate with the printer .
22 Chapter 1: Printer Basics ENWW HP Web Jeta dmin Download HP W eb Jetad min from the HP Web site ( http://www .hp .com/cposuppor t/software. html ). This web-based driver-administration software should be installed on a ser ver .
ENWW Chapter 2: Pr inting T asks 23 2 Printing T asks Overview This chapter presents basic printing tasks , such as: • Selecting the output bin. • Loading the trays. • Printing on both sides of paper with the optio nal dup lexer. • Printing on special paper, such as letterhead and envelope s.
24 Chapter 2: Printing T asks ENWW Selecting the Output Bin The prin ter has two output locations: th e rear output bin and the top output bin. T o use the top output bin, be sure the rear output bin is closed. T o use the rear output bin, open it. The f ollowing tab le shows the minimum and maximum sizes of paper suppor ted in the output b ins.
ENWW Chapter 2: Pr inting T asks 25 Printing to the T op Output Bin The top output bin collects paper face-down, in correct order . The top output bin should be used for most print jobs and is recomme.
26 Chapter 2: Printing T asks ENWW Printing to the Rear Output Bin The printer alwa ys prints to the rear output bin if it is open. P aper comes out of the printer fa ce-up , with the last page on top. T o ope n the rear output bin, grasp the handle at the top of the bin and pull the bin down.
ENWW Chapter 2: Pr inting T asks 27 Adjust the Paper Stop F or pr inting stacks of large paper only , the paper stop on the top output bin pre vents long paper from being pushed ov er the edge of the pr inter . 1 Push in the center of the paper stop to release it.
28 Chapter 2: Printing T asks ENWW Loading T ray 1 Note T o avoid paper jams , do not load trays while the printer is pr inting. T ray 1 is a multi-pur pose tra y that holds a variety of paper , including u p to 100 sheets of paper , 10 env elopes, or 20 index cards.
ENWW Chapter 2: Pr inting T asks 29 Loading T ray 2 The f ollowing instructions are for loading T r ay 2 or an optional 250-sheet paper tra y . For suppor ted sizes of paper, see page A-5. Note T o avoid paper jams , do not load trays while the printer is pr inting.
30 Chapter 2: Printing T asks ENWW 5 Align the rear guide with the desire d paper size. With the guide angled slightly tow a rd the front of the tra y , inser t the two front tabs (A) into the appropr iate holes. Push the guide upright, snapp ing the center tab (B) into place.
ENWW Chapter 2: Pr inting T asks 31 Loading the 500-Sheet T ray (Optional) The f ollowing instructions are for loading standard sizes in a 500-sheet tra y (option al). For suppor ted sizes of paper, see page A-6. T o load custom-sizes, see page 47. Note T o avoid paper jams , do not load trays while the printer is pr inting.
32 Chapter 2: Printing T asks ENWW 6a When loading a full stack of media, continue to step 6B. Otherwise, proceed to step 7. 6b Align the tension lev er up or down to match the symb ol di spla yed in the tension indicato r window . 7 T o prev ent jams, rotate the dial in the tra y so the pr inter will read the correct size of paper .
ENWW Chapter 2: Pr inting T asks 33 Printing Both Sides of P aper (Optional Duple xer) The printer can automatically pr int on both sides of paper with an optional duple x printing accessor y (duple x er). This is called duple xing. T o order optional accessories, see page 9.
34 Chapter 2: Printing T asks ENWW Guidelines for Printing Both Sides of Paper Caution Do not print on both sid es of labels, transparencies, en velopes, v ellum, or paper heavier than 28 lb (105 g/m 2 ). Damage to the printer and pape r jamming might result.
ENWW Chapter 2: Pr inting T asks 35 Separating the Printer from the Duplexer Bef ore you lift the printer , alwa ys separate the pr inter fr om the duple x er . 1 Slide the rear section of the duplex er aw ay from the printer . 2 Lift the printer off the duplex er .
36 Chapter 2: Printing T asks ENWW Paper Orientation for Printing Both Sides of Paper The duple x er pr ints the second sid e of paper first, so paper such as letterhead, prepunched, and prepr inted paper need to be or iented as shown in Figure 9.
ENWW Chapter 2: Pr inting T asks 37 Layout Options for Printing Both Sides of Paper The f our print or ientation options are shown below . These options can be selected fr om the pr inter dr iver or from the pr inter ’ s control panel (set BIN DING from the P aper Handling Menu and ORIENTATION from the Pr inting Menu).
38 Chapter 2: Printing T asks ENWW Printing Special P aper Special paper includes letterhead, pr epu nched (including 3-hole punched), env elope s, labels, transparencies, full-b leed images, rotated paper , index cards , postcards, custom-siz e , and heavy paper .
ENWW Chapter 2: Pr inting T asks 39 Paper Orientation Figure 11 Paper Orientation for Tray 1 • Load letter, A4, A5, Executive, and B5 p aper with the side-to-be-printed fa cing up , and the top, short edge toward the right. • Load other sizes of paper with the side-to-be-printed facing up, and the top, short edge toward the printer.
40 C hap ter 2: Printing T asks ENWW Printing En velopes Many types of en velopes can be printed from T ra y 1. (Up to 10 can be stack ed in the tray .) Prin ting performance depends on the construction of the env elope. Alw a ys test a fe w sample env elo pes bef ore purchasing a large quantity .
ENWW Chapter 2: Pr inting T asks 4 1 Loading Envelopes in Tray 1 1 Open T ra y 1 and pull out the tra y e xtension. If the e nv elopes are longer than 9 inches (2 29 mm), flip open the second tra y e xtension. 2 Open the rear ou tput bin and p ull out the tra y extension.
42 C hap ter 2: Printing T asks ENWW Printing Labels Use only labels recommended for use in laser pr inters. Multi-thickness labels and labels that do not stac k flat might prin t better rotated. T o print rotated pape r, see page 37. Ma ke sure that labels meet the specifications for the input tra y y ou use (page A-8).
ENWW Chapter 2: Pr inting T asks 4 3 Printing T ransparencies Use only transparencies recommended for use in laser printers. F or transparency specifications, see page A-8. • Load transparencies in Tr ay 1 with th e side-to-be printed fa cing up and the top edge toward the right.
44 C hap ter 2: Printing T asks ENWW Printing Rotated P aper The printer can pr int letter , A4, A5, Ex ecutive , an d B5 (JIS) in a rotated orientat ion (short-edge first) from T ra y 1. The printer can print letter and A4 in a rotated or ientation from a 500-sheet tray .
ENWW Chapter 2: Pr inting T asks 4 5 500-Sheet T ra y: 1 Rotate the dial inside the front of the tray to the correct paper size . 2 Load paper with the side- to-be pr inted facing down, and the top , shor t-ed ge toward the front of the tra y . 3 In the pr inter dr iver or software application select the size and location of the rotated paper .
46 C hap ter 2: Printing T asks ENWW Printing Full-Bleed Images Full-bleed images e x tend from edge to edge of the page. T o achie ve this effect, use larger paper , then trim its edges to the desired size. Caution Ne v er pr int directly to the edge of paper .
ENWW Chapter 2: Pr inting T asks 4 7 Printing Car ds, Custom-Size and Heavy Pa p e r Custom-size paper can be printed from T ra y 1 or the optional 500-sheet tra y . For paper specifications, see page A-2. The maximum paper weight is 53 lb (199 g/m 2 ) from T ray 1 and 28 lb (105 g/m 2 ) from the 500-sheet tr a y .
48 C hap ter 2: Printing T asks ENWW Loading Custom-Size Paper in the 500-Sheet Tray The f ollowing instructions are for loading custom-sizes in a 500-sheet tra y (option al). For suppor ted sizes of paper, see page A-6. T o load standard sizes, see page 31.
ENWW Chapter 2: Pr inting T asks 4 9 6a When loading a full stack of media, continue to step 6B. Otherwise, proceed to step 7. 6b Align the tension lev er up or down to match the symb ol di spla yed in the tension indicato r window . 7 T o prev ent jams, rotate the dial in the tra y to Custom .
50 C hap ter 2: Printing T asks ENWW Guidelines for Printing Custom-Size Paper • Do not attempt to print on paper smaller than 3 inches (76 mm) wide or 5 inches (127 mm) long.
ENWW Chapter 2: Pr inting T asks 5 1 If the settings are not av aila ble from the software, set the custom paper size from the control panel: 1 F rom the Pr inting Menu set CONFIGURE CU STOM PAPER=YES . 2 F rom the Pr inting Menu, select inches or millimeters as the unit of measurement.
52 C hap ter 2: Printing T asks ENWW Printing V ellum V e llum is special lightw eight paper similar to parchment. Pr int v ellum from T ra y 1 only , and open the rear output bin. D o not pr int on both sides of vellum. 1 Load vellum with the side-to-be-pr inted facing up and the top , shor t e dge toward the right.
ENWW Chapter 2: Pr inting T asks 5 3 Adv anced Printing T asks This section will help you tak e full advantage of the printer ’ s features. These tasks are “ advanced ” because they require y ou to cha nge settings from the printer ’ s control panel or the printer dr iver .
54 C hap ter 2: Printing T asks ENWW Printing the First Page on Different Paper F rom the PCL 6 printer dr iver , you can choose to pr int the first page of a document o n different paper than the rest o f the pages. Look fo r “ Use di fferent paper for first page ” in the printer driver .
ENWW Chapter 2: Pr inting T asks 5 5 Customizing T ra y 1 Operation Customize T ra y 1 to fit your printing needs. The printer can be set to pr int from T ray 1 as long as it is loaded, or to prin t only from T ra y 1 if the type of pape r loaded is specifically requested.
56 C hap ter 2: Printing T asks ENWW Manually Feeding Paper from Tray 1 The Manual F eed feature allows y ou to print on special paper from T ray 1, such as en velopes or letterhead. If Manual F eed is selected , the printer will pr int only from T ra y 1.
ENWW Chapter 2: Pr inting T asks 5 7 Printing b y T y pe and Size of P aper Y ou can configure the pr inter to select paper by type (s uch as plain or letterhead) and size (su ch as letter or A4), as opposed to source (a paper tra y).
58 C hap ter 2: Printing T asks ENWW 4 F rom the software or printer dr iver , select the desired type and size of paper . Note The type and size settings can also be configured from HP Web JetAdmin for networked printers. See the printer software help .
ENWW Chapter 2: Pr inting T asks 5 9 Job Retention There are four job retention f eatures: Quic k Cop y , Proo f and Hold, Private Job , and Stored Job ( all are av ailable with an optional hard disk installed). Proof and Hold and Pr ivate Job are av ailable without a hard disk installed.
60 C hap ter 2: Printing T asks ENWW Printing Additional Copies of a Quick Copy Job T o pr int additional co pies of a jo b stored on the pr inter ’ s optional hard disk from the control panel: 1 Press [Menu] repeatedly until PRIVATE/STORED J OBS MENU appears.
ENWW Chapter 2: Pr inting T asks 6 1 Pr oofing and Holding a Job The proof and hold feature provides a quic k and easy wa y to pr int and proof one cop y of a job and then prin t the additional copies. The job is held on the pr inte r ’ s optional hard disk or memor y un til the user pr ints the additional co pies.
62 C hap ter 2: Printing T asks ENWW 5 Press [-V a lue+] until DELETE appears. 6 Press [Select] to dele te the job ..
ENWW Chapter 2: Pr inting T asks 6 3 Printing a Priv ate Job The private printing f eature lets a user specify that a job is not printed until tha t user releases it using a 4-digit P ersonal Identification Number (PIN) through the prin ter ’ s control panel.
64 C hap ter 2: Printing T asks ENWW Deleting a Private Job When a user sends a pr ivate job , the pr inter ov e rwrites a ny pre vious jobs with the same name. A priv ate job is automatically deleted from the printer ’ s optional har d disk or memor y after the user releases it fo r p r i n t i n g .
ENWW Chapter 2: Pr inting T asks 6 5 Storing a Print Job The user can download a print job to the pr inter ’ s optional hard disk without pr inting it.
66 C hap ter 2: Printing T asks ENWW Deleting a Stored Job When a user sends a stored job, the printer ov er writes a ny pre vious jobs with the same name. Jobs stored on the printer ’ s optional hard disk can be deleted from the control panel. 1 Press [Menu] repeatedly until PRIVATE/STORED J OBS MENU appears.
ENWW Chapter 3: Printer Maintenan ce 6 7 3 Printer Maintenance Overview This chapter explains basic prin ter main tenance. • Performing routine maintenan ce.
68 C hap ter 3: Printer Mainten ance ENWW P erforming Routine Maintenance T o ensure optimum print quality , the printer will prompt you to perf or m pr inter ma intenance ev er y 150,000 pages.
ENWW Chapter 3: Printer Maintenan ce 6 9 Managing the Print Cartridg e HP P o licy on Non-HP Print Car tridg es Hewlett-P ackard Compan y cannot recommend use of non-HP pr int car tr idges, either new or remanuf actured. Because they are not HP products, HP cannot influence their design or control their quality .
70 C hap ter 3: Printer Mainten ance ENWW Continue Printing When T oner is Lo w When toner is low , the pr inter ’ s control pane l displays the TONER LOW message. • If the TONER LOW message displa ys, but the printer continues printing, TONER LOW is set to CONTINUE (the default setting).
ENWW Chapter 3: Printer Maintenan ce 7 1 Redistributing the Toner When toner is low , faded or light areas might appear on a printed page. Y ou might be ab le to temporarily improv e print quality by redistributing the toner . The f ollowing procedure might allow y ou to finish the current pr int job before replacing the print car tr idge.
72 C hap ter 3: Printer Mainten ance ENWW Cleaning the Printer T o ma intain pr int quality , follo w the cleaning proced ure (o n the f ollowing page) ev er y time the pr int car tr idge is ch anged, or whene ver print quality problems occur . As much as possib le, k eep the printer fr ee from dust and debr is.
ENWW Chapter 3: Printer Maintenan ce 7 3 Cleaning the Printer Bef ore beginning the se steps, tur n the printer off and unplug the power cord. 1 Open the top cover and remo ve the print car tri dg e. W ARNING! A void reaching too f a r into the pr inter .
74 C hap ter 3: Printer Mainten ance ENWW Using the Printer Cleaning Page If toner specks appear on the front or back side of your pr int jobs, f ollow the procedure below . F rom the pr inter ’ s control panel, do the following: 1 Press [Menu] until PRINT QUALITY MENU a ppears.
ENWW Chapter 4: Problem Solving 57 4 Pr oblem Solving Overview This chapter will help you to troub leshoot and solve printer problems . Clear paper jams: Occasionally , paper can jam during pr inting. This section will help you to locate paper jams, proper ly clear them from the printer , and solve repeated paper jams.
58 C hapter 4: Problem Solving ENWW Clearing P aper Jams If the prin ter ’ s contr ol panel displays a paper jam message, look f or paper in the locations indicated in Figure 15, then see the procedure f or clearing the paper jam. Y ou might need to look f or paper in other locations than indicated in the paper ja m message.
ENWW Chapter 4: Problem Solving 59 Clearing Jams fr om the Input T ra y Areas Note T o r emov e paper from the T ra y 1 area, slowly pull the paper out of the pr inter . F or all other trays , follo w the steps below . 1 Slide the tray out of the pr inter , and remov e any damaged paper from the tra y .
60 C hapter 4: Problem Solving ENWW Clearing Jams fr om the T op Co ver Area 1 Open the top cover and remo ve the print car tri dg e. Caution T o p re v ent dama ge to the pr int car tr idge, do not e xpose it to light f or more than a fe w minutes. 2 Use the green handles to lift the paper access plates.
ENWW Chapter 4: Problem Solving 61 Clearing Jams fr om the Output Areas Note If paper is jammed in the top output area, but most of the paper is still inside the pr inter , it is bes t to remove it through the rear door . 1 Push in the two gr ay latches to release the rear door .
62 C hapter 4: Problem Solving ENWW Clearing Jams fr om the Optional Duplex er Look f or jams in the f ollowing locations: The T ra y 2 area: 1 Slide T ray 2 out of the printer .
ENWW Chapter 4: Problem Solving 63 The rear section of the duplex er : 6 F rom the re ar of the pr inte r , use the handles on both sides of the duplex er to slide out the rear section until it stops. 7 Slow ly pull an y pa p er ou t of the duple x er .
64 C hapter 4: Problem Solving ENWW Solving Repeated P aper Jams If paper jams occur frequently , try the follo wing: • Check all the paper jam locations.
ENWW Chapter 4: Problem Solving 65 Understanding Printer Messa g es The f ollowing tab le e xplains messages that might display on the printer ’ s con trol panel. Printer messag es and their meanings are listed in alphabetical order , with numbered messages f ollowing.
66 C hapter 4: Problem Solving ENWW CHOSEN LANG UAGE NOT AVAILABLE A print job requested a pr inter langu age that does not exist in the printe r . The jo b will not print a nd will be cleared from me mor y . Print the job using a dr iver f or a different printer language, or add the requested language to the pr inter (if av ailable).
ENWW Chapter 4: Problem Solving 67 FLASH n INITIALIZING alter nates with DO NOT POWER OF F The flash DIMM can take a long time to initialize the first time that it is used. FLASH DEVICE FAILURE The flash DIMM had a cr itical failure and no longer can be used.
68 C hapter 4: Problem Solving ENWW MEMORY SETT INGS CHANGED The printer chan ged its memor y settings becau se it di d not hav e enough memor y to use the previous settings f or I/O Buffering and Resource Saving. This usually occurs after remo ving memor y from the prin te r , addin g a duplex er, or adding a printer language.
ENWW Chapter 4: Problem Solving 69 RAM DISK FILE SYSTEM IS FULL Delete files and then tr y again, or tur n the pr inter off , and then tur n the printe r on to delete all files on the device . (Delete files using HP W eb JetAdmin, or another software utility .
70 C hapter 4: Problem Solving ENWW XX.YY PRINTER ERROR PRESS GO TO CONTINUE A printer e rror has occurred that can be cleared by pressing [Go] in the prin ter ’ s control pa nel. 13.x PAPER JAM [LOCATION] Remov e jammed paper from the specified loca tion (page 58).
ENWW Chapter 4: Problem Solving 71 40 EIO x BAD TRANSMISSION alter nates with PRESS GO TO CONTINUE The connection has bee n broken between the printer and the EIO card in the specified slot. Press [Go] to clear the error message and continue prin ting.
72 C hapter 4: Problem Solving ENWW 53.xy.zz PRINTER ERROR There is a problem with the pr inte r ’ s memor y . The DIMM that caused the error will not be used.
ENWW Chapter 4: Problem Solving 73 66.xy.zz INPUT DEVICE FAILURE alter nates with CHECK CABLES AND CYCLE POWER An error occurred in an e xter nal paper handling device. Press [Go] to clear the message. If the message will not clear , tur n the prin te r off, and then turn the pr inter on.
74 C hapter 4: Problem Solving ENWW Correcting Output Quality Pr oblems Use the ex amples below to deter mine which output q uality problem you are e xper iencing, then see the follo wing table to troub leshoot the problem. Note The e xamples below depict letter-size paper that has passed through the pr inter long-edge first.
ENWW Chapter 4: Problem Solving 75 Light Print or Fade Toner Specks Dropouts Lines Gray Background Toner Smear Loose Toner Repeating Defects Misformed Characters Page Skew Curl or Wave Wrinkles or Creases Troubleshooti ng Steps (Follow the steps in the order they are listed.
76 C hapter 4: Problem Solving ENWW Determining Printer Pr oblems T r oubleshooting Flowc har t If the printer is not respond ing properly , use the flowchar t to deter mine the problem. If the prin ter does not pass a ste p , follow the corresponding troubleshooting suggestions.
ENWW Chapter 4: Problem Solving 77 2 Can you print a configuration page? Go to step 3 . YES NO A configuration page does not print. A blank page prints. A message other than READY or PRINTING CONFIGURATION is displayed. Go to page 63. Print a configuration pa ge to verify that the printer is feeding pape r correctl y (page 80).
78 C hapter 4: Problem Solving ENWW 3 Can you print from a software application? Go to step 4 . YES NO The job will not print. A message other than READY is displayed . If the job will not print, and a messa ge is display ed, see pag e 83. The printer might hav e received a nonstandard PS code.
ENWW Chapter 4: Problem Solving 79 4 Does the job print as ex pected? continued YES NO Print is garbled or only a portion of the page prints. Printin g stops in the middle of the job. Print speed is slower than expected. A control panel setting is not taking effect.
80 C hapter 4: Problem Solving ENWW Does the job print as expected? (cont inued) Go to step 5 . YES NO The print job is not formatted correctly. Pages are not fed correctly or are damaged. There are print quality problems. Check that y ou are using the proper printer dr iver (page 17).
ENWW Chapter 4: Problem Solving 81 5 Does the printer select the proper trays, output locations, and paper handling accessories? For other problems, check the Contents, the Index, or the printer software help. YES NO The printer pulls from the wrong tray.
82 C hapter 4: Problem Solving ENWW T r oubleshooting Flowchart for Macintosh User s Note This section lists problems that can happen when using Mac OS 8.6 to Mac OS 9.2. 1 Can you print from a software application? Go to step 2 . YES NO The Macintosh computer is not communicating with the printer.
ENWW Chapter 4: Problem Solving 83 2 Does the job print as expected? For other problems, check the Contents, the Index, the printer software help, or page 94. YES NO The print job is not sent to the desired printer. The print job has incorrect fonts. The compu t er cannot be use d while the prin ter is printing .
84 C hapter 4: Problem Solving ENWW Selecting an Alternate PPD Mac OS 8.6 to Mac OS 9.2 1 Open the Choose r from the Apple menu. 2 Click the LaserWriter icon. 3 If you are on a network with multiple zones, select the z one in the AppleT alk Zones box where the printer is located.
ENWW Chapter 4: Problem Solving 85 Renaming the Printer Note Use this inf or mation to rename a printer wh en using Mac OS 8.6 to Mac OS 9.2. If you are going to rename the printer , do this before selecting the printer in the Chooser .
86 C hapter 4: Problem Solving ENWW Chec king the Printer ’ s Configuration F rom the pr inter ’ s control panel, you can print pages th at give details about the printer and its current configu ration.
ENWW Chapter 4: Problem Solving 87 Configuration P age Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to v er ify installation of optional accessorie s, such as memory (DIMMs) , paper tra ys, and prin ter languages.
88 C hapter 4: Problem Solving ENWW 1 Printer Information Lists the serial number , IP addresses , page counts, and other inf or mation f or the printer . 2 Event Log Lists the nu mb er of entries in the log, the maxim um number of entries viewab le, and the last three entries.
ENWW Chapter 4: Problem Solving 89 PCL or PS Font List Use the f ont lists to see which fonts are currently installed in the printer . (The f ont lists also show which f onts ar e resident on an optional hard disk or flash DIMM.) To print a PCL or PS font list: 1 Press [Menu] until INFORMATION MENU appears.
90 C hapter 4: Problem Solving ENWW.
ENWW Specifications A-1 A Specifications Overview This appendix includes: • Paper specifications • Printer specifications • Cable specifications.
A-2 Specifications ENWW P aper Specifications HP LaserJet printers produce excellent print quality . This pr inter accepts a v ariety of media, such as cut-sheet pap er (including recycled paper), env elopes, labels, transparencies, v ellum, and custom-size paper .
ENWW Specifications A-3 P olyester media The use of polyester media through the pr inter for offset printing applications will not eff ect or impact any e x isting printer warranties. How e ver , image pr int quality defects and jams are possib le wh en using polyester media.
A-4 Specifications ENWW Suppor ted Sizes and W eights of P aper Tray 1 Dimensions 1 1. The printer supports a wide range of pap er sizes. Check the printer soft ware for su pported sizes. To print cus- tom-size paper, see page 35. Weight Capacity 2 2.
ENWW Specifications A-5 Tray 2 Dimensions 1 1. The printer supports a wide range of media sizes. Check th e print er software for supported size s. Weight Capacity 2 2. Capacity may vary depending on media weight and thickness, and environmental co nditions.
A-6 Specifications ENWW 500-Sheet Tray (Optional) Dimensions 1 1. The printer supports a wide range of media sizes. Check th e print er software for supported size s. Weight Capacity 2 2. Capacity may vary depending on media weight and thickness, and environmental co nditions.
ENWW Specifications A-7 Suppor ted T ypes of Paper The printer suppor ts the follo wing types of paper : Optional Duplex Printing Accessory (duplexer) Dimensions 1 1. The printer supports a wide range of media sizes. Check th e print er software for supported size s.
A-8 Specifications ENWW Guidelines for Using Paper F o r best results, use conv entional 20 lb (75 g/m 2 ) paper . Make sure the paper is of good quality , and free of cuts, nic k s, tears , spots, loose par ticles, dust, wrinkles, voids , and curled or be nt ed ges.
ENWW Specifications A-9 Paper Weight Equivalence Table Use this tab le to deter mine approximate equiv alent points in weight specifications other than U .S. bond w eight. F or e xample, to deter mine the equivalent of 20 lb U .S. bond weight paper in U .
A-10 Specifications ENWW Labels Caution T o av oid damaging the p rin ter , use only labels reco mmended for use in laser printers. If you ha ve problems printing labels, use T ra y 1 and open the rear output bin. Ne v er pr int on the same sheet of labels more than once.
ENWW Specifications A-11 V ellum V ellum is special lightweight paper similar to parchment. Print v ellum from T ra y 1 only , and open the rear output bin. D o not pr int on both sides of vellum. V ellum used in the printer must be able to withstand 400 ° F (205 ° C), the printer ’ s maximum temperature, for 0.
A-12 Specifications ENWW Envelopes with Double-Side-Seams Double-side-seam construction has ver tical seams at bo th ends of the env elope rather than diag onal seams. This style ma y be more likely to wrinkle. Be sure the seam e xtends all the way to the corner of the en v elope as illustrated below .
ENWW Specifications A-13 Envelope Margins The f ollowing tab le gives typical address margins for a Commercial #10 or DL env elope. Note F o r the best pr int quality , position margins no closer than 0.6 inch (15 millimeters) from the edges of the en velope.
A-14 Specifications ENWW Card Stock Construction • Smoothness: 36-53 lb (135-199 g/m 2 ) card stock should have a smoothness rating of 100-180 Sheffield. 16-36 lb (60-135 g/m 2 ) card stock should have a smoothness rating of 100-250 Sh effield. • Construction: Card stock shoul d lie flat with less than 0.
ENWW Specifications A-15 Printer Specifications Ph ysical Dimensions Figure A-2 HP LaserJet 5100 Printer Dimensions (top and side views) 11.9 in (30.3 cm) 24.6 in (62.5 cm) 18.5 in (47.0 cm) 10.6 in (27.0 cm) 18.5 in (47.0 cm) 4.3 in (11.0 cm) 18.7 in (47.
A-16 Specifications ENWW Figure A-3 HP LaserJet 5100tn/5100dtn Printer Dimensions (top and side views) 24.6 in (62 .5 cm) 6.1 in (15. 5 cm) 24.4 in (62.
ENWW Chapter : 17 Figure A-4 Maximum Accessories Configuration (top and side views) Printer Weight (without print cartridge) • HP LaserJet 5100 printer: 50 lb (23 kg) • HP LaserJet 5100tn printer with optional 500-sheet feeder: 75 lb (34 kg) • HP LaserJet 5100dtn printer with duplexer and optio nal 500-sheet feeder: 114 lb ( 52 kg) 29.
18 C hapter : ENWW En vironmental Specifications Electrical Specifications Printer State Power Consump tion (average, in watts) Printing 325-330 Standby 30 Po w e r S a v e (def ault activation time 30 minutes) f ewer than 30 Off 0 Minimum Recommended Circuit Capacit y 100-127 V olt 10.
ENWW Chapter : 19 Acoustic Emissions (Per ISO 9296) General Specifications Printer State Sound Power 1 1. You might want to install printers with sound power Lwad >=6.3 bels (A) or more in a separate room or cubicle. Printing, 22 p ages per minute (ppm) L wad = 6.
20 C hapter : ENWW.
ENWW Control P anel Menu s B-1 B Contr ol P anel Menus Overview Y ou can perf or m most routine pr inting tasks from the computer through the printer driver or software application. This is the most con venient w a y to control the printer , and will o v erride the pr inter ’ s control panel settings.
B-2 Control P anel Me nus ENWW Priv ate/Stored Jobs Menu This menu provides a list of the private , stored, quick cop y , an d proof and hold jobs on the pr inter ’ s hard disk or RAM memo r y . The user can print or delete these jobs from the control panel.
ENWW Control P anel Menu s B-3 Inf ormation Menu This menu contains printer information pages that give details about the printer and its configuration.
B-4 Control P anel Me nus ENWW P aper Handling Menu When paper handling settings are correctly configur ed through the control panel, you can print by choosing the type and size of paper from the pr inter dr iver or softw are application. For more inf or mation, see page 43.
ENWW Control P anel Menu s B-5 MANUAL FEED=OFF OFF ON F eed the paper manually from T ra y 1, rather than automatica lly from a tray . When MANUAL FEED=ON and T ray 1 is empty , the printer goes offl ine when it receives a print job and displa ys MANUALLY FEED [PAPER SIZE] .
B-6 Control P anel Me nus ENWW Print Quality Menu Some items in this menu can be accessed from a softw are application, or from the printer dr iver (if the appropriate dr iver is installed). Printe r driver and software application settings override control panel settings.
ENWW Control P anel Menu s B-7 ECONOMODE=OFF OFF ON T urn EconoMode on (to save toner) or off (f or high quality). EconoMode creates draft-quality printing by reducing the amount of toner on the pr inted page by up to 50%. Caution HP does not recommend full-time use of EconoMode.
B-8 Control P anel Me nus ENWW Printing Menu Some items in this menu can be accessed from a softw are application, or from the printer dr iver (if the appropriate dr iver is installed). Printe r driver and software application settings override control panel settings.
ENWW Control P anel Menu s B-9 X DIMENSION= 12.28 INCHES (110V printers) or 312 MILLIMETE RS (220V printers) 3.00 to 12.28 INCHES (110V printers) or 76 to 312 MILLIMETERS (220V printers) This item appears only whe n CONFIGURE CUSTOM PAPER=YES . Select th e dimension to be fed into the printer .
B-10 Control P anel Menus ENWW PCL FONT POINT SIZE=12.00 4.00 to 999.75 This ite m migh t not appear , depending on the f ont selected. Press [-V alue+] once to change setting by increments of .25 f o r point size, or hold down [-V alue+] to scroll by increments of 1.
ENWW Control P anel Menus B-1 1 Configuration Menu Items in this menu aff ect the pr inter ’ s behavior . C onfigure the pr inter according to your printing needs.
B-12 Control P anel Menus ENWW RESOURCE SAVE= OFF OFF ON AUTO Dedicate printer memor y to sav e each language ’ s permanent resour ces. (Y ou might need to add memor y to the pr inter in orde r for this item to appear.) The amount of memor y set aside can be different f or each installed language.
ENWW Control P anel Menus B-1 3 PAGE PROTECT= AUTO AUTO ON This item appears only after a 21 PAGE TOO COMPLEX, PRESS G O TO CONTINUE message displays (page 66). Memor y Enha ncement technology (MEt) attempts to guarantee that all pages will pr int. If the page does not print, tur n PAG E PROTECT to ON .
B-14 Control P anel Menus ENWW RAM DISK=AUTO OFF ON AUTO Deter m ine how the RAM disk is configured. This item appears only if there is no op tio nal hard disk installed and the pr inter has a t least 8 MB of memory . OFF : The RAM disk is disabled. ON : The RAM disk is en abled.
ENWW Control P anel Menus B-1 5 NEW TONER CARTRIDGE=NO YES NO This item allows the user to tell the printer that a new print car tridge ha s been installed. Setting this item to YES will reset the HP T onerGauge to full. QUICK COPY JOBS=32 1 to 50 Specifies the number of quick cop y jobs that can be stored on the printer ’ s hard disk.
B-16 Control P anel Menus ENWW I/O Menu Items in the I/O (input/output) Menu aff e ct the communication between the printer and the computer . I/O Menu Item Values Explan ation I/O TIMEOUT=15 5 to 300 Select the I/O timeout per iod in se conds. (I/O timeout refers to the time, measured in seconds, that the printer waits before ending a print job.
ENWW Control P anel Menus B-1 7 I/O BUFFER SIZE= 100K 10K and up This item appears only w hen I/ O BUFFER=ON . Specify the amount of memor y f or I/O b uff ering.
B-18 Control P anel Menus ENWW EIO Menu (5100tn/5100dtn) EIO (enhanced input/output) Me nus depend on the par t icular accessor y product installed in an EIO slot of the printer . If the printer contains an HP JetDirect pr int ser v er EIO card, y ou can configure basic networking parameters using the EIO Menu.
ENWW Chapter : 19 CFG TCP/IP=NO NO YES NO : The TCP/IP Menu is not acc essible . YES : The TCP/IP Menu appears. In the TCP/ IP Menu, y ou can specify BOOTP=YES or DHCP=YES for TCP/IP parameters to be automatically loaded from a bootp or DHCP ser ver when the printer i s tur ned on.
20 C hapter : ENWW Resets Menu Use this menu with caution. Y ou can lose buff ered page data or printer configuration settin gs when you select these items. Only reset the prin ter under the follo wing circumstances: • You want to restore the printer ’ s default settings.
ENWW Printer Memor y and Expansion C-1 C Printer Memory and Expansion Overview The printer has three dual in-line memory module (DIMM) slots for upgrading with: • More printer memory. D IMMs are available in 16, 32, and 64 MB, for a maximum of 208 or 224 MB.
C-2 Printer Memor y and Expansion ENWW Installing a DIMM Caution Static electricity can damage dual in-line memor y modules (DIMMs). When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surf ace of the DIMM ’ s antistatic package , then touch bare metal o n the printer .
ENWW Printer Memor y and Expansion C-3 ma y be placed in any slot other than slot 1. 6 Slide the f or matter boa r d ba c k into the printer and tighten the two screws . 7 If an optional duplex er is installed, reattach the cable tra y and the rear section of the duplex er .
C-4 Printer Memor y and Expansion ENWW If an optional duplex er is installed: 1 Slide the rear section of the d uple x er aw ay from the printer . 2 Remov e the rear section of the duple x er by lifting and rotating the rear section to clear all of the tabs in the groov es, as illustrated.
ENWW Printer Memor y and Expansion C-5 Chec king Memory Installation F o llow this procedure to v erify that DIMMs are installed correctly: 1 Chec k that the printer ’ s control panel displays READY when the printer is tur n ed on. If an error message ap pears, a DIMM might hav e been inco rrectly in stalled.
C-6 Printer Memor y and Expansion ENWW Adjusting Memory Settings Resource Saving Resource Saving allows the prin ter to keep downloaded resources (per manent downloaded f onts, macros, or patter ns) in memor y when the pr inter language or reso lution is changed.
ENWW Chapter : 7 I/O Buffering T o allow the computer to continue working without wa iting f or the print job to finish queuing, the pr inter uses a por tion of its memor y (an I/O b uff er) to hold jobs in progress. (If I/O b uffering is off , no memor y is reser ved f or this function.
8 Chapter : ENWW Installing EIO Car ds/Mass Storage T ur n off the printer before installing the EIO card or mass storage de vice. See Figure 24 for orientation and location of the EIO card o r optional mass storage de vice, such as an optional hard disk.
ENWW Printer Command s D- 1 D Printer Commands Overview Most software applications do not require you to enter printer commands. See your computer and software documentation to find the method for entering pr inter comma nds, if needed. Note The table at the end of this appendix contains commonly used PCL 5e commands (page D -5).
D-2 Printer C ommands ENWW Understanding PCL Printer Command Syntax Bef ore using pr inte r commands, compare these characters: Many printer commands use the lowercase letter l ( l ) and the number one ( 1 ), or the u ppercase letter O ( O ) and the number zero ( 0 ).
ENWW Printer Command s D- 3 Combining Escape Sequences Escape sequences may be combined into one escape sequence string. Th ere are three impor tant rules to follo w when combining code: 1 The first two characters after the ? character (the parameterized and group characters, see Figure D-1) must be the same in all of the commands to be comb in ed.
D-4 Printer C ommands ENWW Selecting PCL Fonts PCL printer commands for selecting fonts can be f ound on th e PCL F o nt List (page 8 2). A sample section is shown below . Notice the two v ariable bo x es f or symbol set and point size. These v ar iables must be filled in or the pr inter will use defaults .
ENWW Printer Command s D- 5 Common PCL Printer Commands Common PCL Printer Commands Function Command Options (#) Job Control Commands Reset ?E n/a Number of Copies ?&l#X 1 to 999 2-sided/1-sided p.
D-6 Printer C ommands ENWW Page Control Commands (Continued) T op Margin ?&l#E # = number of lin es T ext Length (bottom margin) ?&l#F # = num ber of l ines fro m top margin Left Margin ?&.
ENWW Printer Command s D- 7 Font Selection Symbol Se ts 2 ?(# 8U = HP Roman-8 Symbol Set 10U = IBM La yout (PC-8) (code page 437) Defa ult Symbol Set 12U = IBM La yout f or Europe (PC-850 ) (code page 8 50) 8M = Math-8 19U = Windows 3.1 Lati n 1 9E = Windows 3.
D-8 Printer C ommands ENWW.
ENWW Embedded Web Ser ver E- 1 E Embedded W eb Ser ver The embedded W eb ser ver (EWS) is a standard f eature in the HP LaserJet 51 00dtn, and is an av a ilable accessor y for the HP LaserJet 51 00 and HP LaserJet 510 0tn. For ordering inf or m ation, see page 9.
E-2 Embedded Web Server ENWW Home P ages The home pages of the embedded W eb ser ver are the inf or mational pages f or the pr inter . Th ese include: • Printer s tatus pa ge This page shows the printer control pane l and any current message.
ENWW Embedded Web Ser ver E- 3 Device P ag es The de vice pages of the embedded Web server allo w you to configure the pr inter from your computer . These pa ges can be pass word protected. Alwa ys consult with your network administrator bef ore changing the pr inter configuration.
E-4 Embedded Web Server ENWW Netw orking P ages The network pages of the embedded Web server provide access to the HP Jetdirect pr int ser ver network. These pages include: • Network settings page This page provides access to network protocol configuration parameters and other setting s.
ENWW Glossar y 1 Glossary adjustable tray A paper tray that is able to adapt to more than one size of media. All tra ys used in the pr inter are adjustable . DIMM (dual in-line memor y module) A circuit board that holds e xtra memor y chips fo r the printer .
2G l o s s a r y ENWW printer software An y or all of the softw are shipped with the printer . The printer is p ackaged with a compact disc conta ining the software needed to access all of the pr inter ’ s features. If the printer has be en correctly set up , the appropr iate software is already installed.
EN Chapter : 1 Inde x Numerics 1 0 / 1 0 0 B a se-TX l i n k B - 19 1200 dpi B-6 250-sheet tr a y locating 7 ordering 9 paper specifications A-5 printing by t ype and size o f paper 57 2-sided printin.
2 Chapter : EN printer ’ s current B-1 Configure Custom P aper message 50 Configure Custom P aper setting B-8 Configure Fuser Mode Men u setting B-5 configure printer page , embedded W eb ser ver E-.
EN Chapter : 3 installing C-8 locating C-8 EIO Menu B-18 EIO slots 7 electrical specific ati ons A-18 e-mail page, embedded We b server E-3 embedded W eb ser ver E-1 emissions , acoustic A-19 env elop.
4 Chapter : EN HP Jetadmin software using to del ete files fr om mass st o r ag e C-8 HP JetDirect print server card configuring network parameters B-18 description 2 installing C-8 ordering 10 settin.
EN Chapter : 5 manuals , ordering 10 margins custom-size paper 50 envelopes 40 , A-13 mass stor age de vices installing C-8 locating C-8 maximum paper size custom-size paper 47 envelopes A-11 Tray 1 A.
6 Chapter : EN handling 3 heavy A-13 HP brand 9 manually feeding 56 ordering 9 orientation 39 orientation fo r duplexing 36 orientation for sp ecial paper 38 printing by type and si ze 57 printing gui.
EN Chapter : 7 features 2 help software 20 information pa ges 104 locating paper si ze dial 31 locating parts 7 maintenance 67 memory C-1 menu map 14 messages, see mess ages models 5 operating tempe r.
8 Chapter : EN from embedded Web server E-2 from HP LaserJet Utilit y 102 repeated defects, tro ubleshooting 93 paper jams, clearing 82 repor ts, viewing from embedded W eb ser ver E-2 Reset Activ e I.
EN Chapter : 9 Tr a y 1 A4 paper, loading 39 clearing paper jams 77 customizing operati on 55 deselecting 99 envelope specifi cations A-11 envelopes, loadi ng 41 loading 28 locating 7 mode settin gs 5.
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http://www .hp.com/support/lj5100 copy righ t © 200 2 Hew let t -P a ck ard Compan y.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté HP (Hewlett-Packard) 5100tn c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du HP (Hewlett-Packard) 5100tn - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation HP (Hewlett-Packard) 5100tn, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le HP (Hewlett-Packard) 5100tn va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le HP (Hewlett-Packard) 5100tn, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du HP (Hewlett-Packard) 5100tn.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le HP (Hewlett-Packard) 5100tn. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei HP (Hewlett-Packard) 5100tn ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
