Manuel d'utilisation / d'entretien du produit 1700 du fabricant Dell
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www .dell.com/supplies | support.dell.com D e ll™ L a ser P ri n ter 1 700/1700n Owner ’s Manual L ook Inside F or: • Setting Up Y our P rinter • Loading P aper • Network Pr inting • Unde .
Ordering Supplies Dell™ toner cartridges are av ailable only through Dell. Y ou can order toner cartridges online at www .del l.com/ supp lies or by phone .
www .dell.com/supplies | support.dell.com Dell™ Laser Printer 1700 Accessing your User ’s Gu ide T o access your User ’s Guide , cl ick Start → Pr o g ra m s or All P rogra ms → Dell Pr i n t e r s → Dell Laser Printer 1700 → User ’s Guide .
Notes, Notices, and Cautions NOTE: A NOTE indicates impo rtant information that helps you make be tter use of you r printer . NOTICE: A NOTICE indicates either potential damage to hard ware or loss of data an d tells yo u how to avo id the p roblem. CAUTI ON: A CA UTION in dicates a potent ial fo r proper ty damage, personal in jury , or death.
Contents 5 Contents 1 P reparing the Printer Replac ing the Operat or Panel Overlay . . . . . . . . . . . . . . . 12 Installing th e 550-Sheet Optional Dra wer . . . . . . . . . . . . . 14 Configu ring the P ape r T rays . . . . . . . . . . . . . . . .
6 Contents 4 Setting Up for N etwork P rinting Network Set-Up . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Attach Cables . . . . . . . . . . . . . . . . . . . . . . . . . 38 Prin t and Check the Network Setup P age . . . . . . . . . . . . 39 R un the Instal lation Sof tware .
Contents 7 7 Contacting Dell Technical Assista n ce . . . . . . . . . . . . . . . . . . . . . . . . 64 Automate d Order -Status S e rvice . . . . . . . . . . . . . . . . . . 64 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 8 Appendix Limited Warranties and Return Policy .
8 Contents.
9 CAUTIO N: SAFE TY INFORMA TION Use the following safety guidelines to help ensure your own personal safety and to help protect your system and working environm ent from potential damage.
10 www .dell. com/supp lies | support. dell.c om.
1 SECTION 1 Preparing the Printer R epla cing the Ope rator P anel Overl ay Install ing the 550-Sheet Optional Drawer Install ing an Optional Memor y Card.
12 Prepar i ng the Printer www .dell. com/supp lies | support. dell.c om R eplacing the Operator P anel Overlay If you have a non-English operator panel overlay i n your printer box and want to use it, fol low these steps: 1 Open the fro nt cover by pressing the button on the left side of the printer and lowering the cover .
Prepar i ng the Printer 13 3 Snap the non-English operator panel into place. 4 Close the front cove r ..
14 Prepar i ng the Printer www .dell. com/supp lies | support. dell.c om Installing the 550-Sheet Optional Drawer Y o ur printer supp orts one opti onal drawer tha t lets you load up to 550 sheet s of paper .
Prepar i ng the Printer 15 Configuring the P aper T rays NOTE: Y ou must first install the drivers for your prin ter before configuring th e paper trays. See "Setting Up for Local Printin g" on page 29 or "Setting Up for Network Print ing" on page 3 7.
16 Prepar i ng the Printer www .dell. com/supp lies | support. dell.c om If Upd ate or Ask P rinter is unavailable, follow these steps: a In the Avai lable Options list, click 550-s heet tr ay . b Click Add . c Click OK, and then close the P ri nters folder .
Prepar i ng the Printer 17 10 Selec t the pa per typ e you h ave in each tr ay . 11 Click Submit . Installing an Optional Memor y Card The system board has one connector for an optional memory card. The printer can support up to 128MB (for a total of 160MB for a network printer and 144MB for a non-network printe r).
18 Prepar i ng the Printer www .dell. com/supp lies | support. dell.c om 2 Open the rear e xit. 3 Open the s ide cover by pressing the two det ents on the front r ight side o f the mac hine and swinging the cover back. 4 P ush open the latches on both ends of the memory connector .
Prepar i ng the Printer 19 NOTE: Memor y options designed for ot her printers may not work with your printe r . 5 Unpack the memory card. NOTICE: Mem or y cards are ea sily dam aged by static electr icity . T ouch somet hing meta l, such as the prin ter frame, b efore you to uch a memor y ca rd.
20 Prepar i ng the Printer www .dell. com/supp lies | support. dell.c om.
2 SECTION 2 L oading P aper Loading the 250-Sheet an d 550-Sheet T rays Loading the Manual F eeder Using the R ear Exit Print Media Guidel ines.
22 Loading P aper www .dell. com/supp lies | support. dell.c om L oading the 250-Sheet and 550-Sheet T rays F ollow the se instructions to load paper in the 250-sheet tray and 55 0-sheet tray . 1 Remove the tra y . 2 Pr epare a st ack of pape r for loading by fle xing or fanning it back a n d forth.
Loading P aper 23 4 Slide the two side guides and the back guide until they fit snugly against the st ack of pape r . If you are loading legal or folio size paper , press down on the latch at the back of the tray and e xp and the tray until the extender locks into place.
24 Loading P aper www .dell. com/supp lies | support. dell.c om 5 Insert the tray . 6 Extend the pap er support on t he output bin..
Loading P aper 25 L oading the Manual F eeder The manual feeder is located at the front of your printer and can only feed one sheet of print media at a time. Y ou can use the manual feeder to make quick runs of paper types or sizes tha t are not currently loa ded in the pa per tray .
26 Loading P aper www .dell. com/supp lies | support. dell.c om • Loa d letterhead face-up, with the top of the s heet entering the printer first. • If you ex perience problems with paper feed, turn the paper around. Using the R ear Exit The single-sheet rear exit provides a straight-through paper path to help reduce curling and potential jams.
Loading P aper 27 Print Media Guidelines Selecting the right paper or other me dia r edu ces printing problems. F or best print quality , try a sample of the paper or specialty media you ar e considering before buying lar ge quantities .
28 Loading P aper www .dell. com/supp lies | support. dell.c om Media T ypes and Sizes Media Size W eight Capacity P aper A4, A5, B5, le tter , legal, e xecutive , folio 17–43 lb (64–16 3 g/m 2 ) .
3 SECTION 3 Setting Up for L ocal Printing Local Se t-Up.
30 Setting Up for Local Printi ng www .dell. com/supp lies | support. dell.c om A local print er is a printer att ached to one computer using a USB or parall e l cable. If your printer is at tached to a network instead of y our computer , go to "Setting Up for Network P rinting" on page 3 7 .
Sett ing U p for Lo ca l P rintin g 31 Using Windows XP Wi th a USB or Parallel Cable NOTE: Windows XP Professi onal req uires that you have administra tive acc ess to instal l printer dri ver s on your co mpu ter . When you attached t he cable and turned on t he printer , the Found New Hardware Wizard appeared on your computer screen.
32 Setting Up for Local Printi ng www .dell. com/supp lies | support. dell.c om Using Windows 2000 With a USB or P arallel Cabl e When you attached t he cable and turned on t he printer , the Found New Hardw are Wizard appeared on your computer screen.
Sett ing U p for Lo ca l P rintin g 33 Using Windows NT Wit h a P arallel Cable NOTE: Y ou need ad ministr ative access to inst all prin ter drivers on your comp uter .
34 Setting Up for Local Printi ng www .dell. com/supp lies | support. dell.c om 7 Use the default printer name (for e xample, Dell Laser P rinter 1700) or type a unique name for your printer , and then click Next . 8 Click Y es (reco mmended) , and then click Fi n i s h to print a test page.
Sett ing U p for Lo ca l P rintin g 35 The wizard prompts you to search for new drivers. 6 Click Next to search for a pr inter driver . 7 Select Searc h for a suitable driver , and then click Next . 8 Select Specif y a lo catio n only , and then click Next .
36 Setting Up for Local Printi ng www .dell. com/supp lies | support. dell.c om.
4 SECTION 4 Setting Up for Network Printing Network Set- Up.
38 Setting Up for Network P rinting www .dell. com/supp lies | support. dell.c om Network Set-Up NOTE: For additi onal ne twork set -up configu rations, refer to you r User ’s Guide . Attach Cabl es 1 Mak e sur e the printer is turned off and unp lugged.
Setting Up for Network Pr inting 39 3 Plug one end of the printer po wer cord into the socket at the back of the printe r and the other end into a properly grounded outlet. 4 T urn on the prin ter . After the printer compl etes its i ntern al test s, the Re ad y /D a t a light come s on.
40 Setting Up for Network P rinting www .dell. com/supp lies | support. dell.c om If you need to change the IP address, run the Set IP Address Utility from the Drivers and Utilities CD. R un the Inst allat ion S oftw are 1 Insert th e Drivers and Utiliti es CD into your computer .
Setting Up for Network Pr inting 41 Use the Dell P rinter Configuration W eb T ool, also known as the Pr int er Embedded W eb Server , to monitor the status of your network printer without leaving your desk.
42 Setting Up for Network P rinting www .dell. com/supp lies | support. dell.c om.
5 SECTION 5 Software Over view Dell™ T oner Managemen t System Dell Loca l Printer Sett ings Utili ty Set I P A ddress Util ity Dell Printer Sof tware Uni nstal l Driv er Prof iler Dell P rinter Con.
44 Sof tware Over v iew www .dell. com/supp lies | support. dell.c om Use the Drivers an d Utilit ies CD that came with your printer t o install a co mbination of software applications, depending on your operating system.
Software Overview 45 Printer Suppli es Reorder Applicat ion NOTE: This application is not avai lable with Windows 98 SE o r Me. The Order Suppli es dialog box can be launched from the P rinting Status window , the P rograms window , or the desktop icon.
46 Sof tware Over v iew www .dell. com/supp lies | support. dell.c om Dell Printer Softw are Uninstall Use the Unins t all Soft ware Ut ility to re move any curr ently installed p rinter softwar e or printer objects .
Software Overview 47 Dell Prin ter Config uration W eb T ool NOTE: This application is not avai lable when the printe r is connecte d locally to a computer . The Dell P rinter Con figuration W eb T ool, also known as the P rinter Embedded W eb Server , lets you monitor the status of your network printer without leaving your desk.
48 Sof tware Over v iew www .dell. com/supp lies | support. dell.c om.
6 SECTION 6 T roublesho oting Basi c Problems R epla cing the T oner Cart ridge R epla c ing t he Imaging Dr um Clearin g P aper Jams.
50 T r oubleshooting www .dell. com/supp lies | support. dell.c om Basic Problems Use the following tables to find solutions for printi ng problems you encounter . If you cannot fix the problem, contact Dell at support.dell.com . Y ou may have a printer part that requir es cleaning or r eplacement by a service technician.
T rouble shooti ng 51 The To n e r L o w / R e p l a c e D r u m light is blinki ng. Repl ace the Ima gin g Drum . See “Repl acin g the Imagin g Drum” on page 57 for mor e information. P ages are blank. • Th e toner cartridge may be out of tone r .
52 T r oubleshooting www .dell. com/supp lies | support. dell.c om The printe r is on, bu t nothing prints. • Make sur e the toner cartridge i s installed. • M ake sure the parallel, USB, or network cabl e is firmly plugg ed into the co nn ector on the ba ck of the pri nter .
T rouble shooti ng 53 F or information on solving print qualit y problems, r efer to your User’s Gu ide . The Load P ap er light is on, even though th ere is paper loaded in the 250- sheet o r 550 -sheet tray . Make sure the tray is pus hed all th e way in.
54 T r oubleshooting www .dell. com/supp lies | support. dell.c om Replacing the T oner Cart ridge CAUTION: When replacing a toner cartridge, do not leave the new cartridge exposed to dir ect ligh t for an extended peri od of time . Extende d light expo sure can caus e prin t quality problems.
T rouble shooti ng 55 b P ull the toner cartridge up and out using the handle. 3 Unpack the new toner cartridge. 4 Rotate the cartridge in all directions to distribut e the toner .
56 T r oubleshooting www .dell. com/supp lies | support. dell.c om 5 Install the new t oner cartridge by alig ning the white rollers on the toner cartridge with the white arrows on the tracks of the imaging drum an d pushing the toner cartridge in as far as i t will go .
T rouble shooti ng 57 Replacing the Imaging Drum NOTICE: Wh en replacin g an imag ing dr um, do not lea ve the tone r cartridge o r the new imaging dr um exposed to direct light for an e xtended p e riod of tim e. Extended light exposure can cause p rint quali ty problem s.
58 T r oubleshooting www .dell. com/supp lies | support. dell.c om NOTE: Do not press the button on the toner cartridge ass embly . Place the toner cartridge assembly o n a flat, clean surface . 3 Remove the to ner cartridge: a P ress the butt on on the base o f the ton er car tridge as sembly .
T rouble shooti ng 59 5 Install the toner cartridge into the new toner cartridge assembly by aligning the white rollers on the toner cartridge with the white arrows on the tracks of t he imaging drum and pushing the toner car tridge in as far as it will go .
60 T r oubleshooting www .dell. com/supp lies | support. dell.c om 7 After you replace the imaging drum, you should r eset th e imaging drum’s counter .
T rouble shooti ng 61 2 Open the front cover and r emove the toner cartridge assembly . NOTICE: Do no t leave the toner ca rtridge asse mbly e xposed to di rect light for an exte nded period of time. Exten ded light exposure can cause prin t quality p roblems.
62 T r oubleshooting www .dell. com/supp lies | support. dell.c om 4 Lift the f lap at the front of the printer and r emove any jams be neath the flap.
7 SECTION 7 Contacting Dell T echnical Assi stance Auto mate d Or der -Sta tus S er v ice Contact ing Dell.
64 Contacting Dell www .dell. com/supp lies | support. dell.c om T echnical Assistance If you need help with a technical problem, Dell is r eady to assist you. 1 Call technic al support from a telephone near or at the pr inter so that technical support can assist you with any necessary procedur e s.
Contacting Dell 65 Contacting Dell T o co ntact Dell electronically , you can access the following websites: • www . dell.com • supp ort.d ell. com (technical support) • premiersupport.
66 Contacting Dell www .dell. com/supp lies | support. dell.c om Country (City) International Access Code Country Code City Code Department Name or Service Are a, W ebsite and E-Mail A ddress Area Codes, Local Numbe rs, and T oll-Free Numbers U.
Contacting Dell 67 Argentina (Bue nos Aires) Inte rnational Access C ode: 00 Country Code: 54 City Code: 11 We b s i t e : www .dell.com.ar T ech Su pport and Cus tomer Care toll -free: 0-800-4 44-073.
68 Contacting Dell www .dell. com/supp lies | support. dell.c om Belgium (Brusse ls) Internat ional Acc ess Code : 00 Country Code: 32 City Code: 2 We b s i t e : support .euro .dell.com E-mail: te ch_be@d ell.com E-mail for Fr enc h Speaking Cus tomers: support.
Contacting Dell 69 Cayman Islands Gener al Support 1-80 0-805- 7541 Chile (S antiago) Country Code: 56 City Code: 2 Sales, Customer Support, and T e chnical Support toll-free: 1230-020- 4823 Chin a (Xiamen ) Country Code: 86 City Code: 592 T ech Support websit e: support.
70 Contacting Dell www .dell. com/supp lies | support. dell.c om Czech Republ ic (P r ague) Internat ional Acc ess Code : 00 Country Code: 420 City Code: 2 We b s i t e : support .
Contacting Dell 71 Fi n l a n d ( H e l s i n k i ) Inte rnational Access C ode: 990 Country Code: 358 City Code: 9 We b s i t e : su pport.euro.dell.com E-mail: fin_support@d ell.
72 Contacting Dell www .dell. com/supp lies | support. dell.c om German y (Lan gen) Internat ional Acc ess Code : 00 Country Code: 49 City Code: 6103 We b s i t e : support .
Contacting Dell 73 Hong K ong Inte rnational Access C ode: 001 Country Code: 852 We b s i t e : su pport.ap.dell.com E-mail: ap_support@dell.com T echn ical Sup port (D imensi on™ an d Inspir on™).
74 Contacting Dell www .dell. com/supp lies | support. dell.c om Italy ( M ilan) Internat ional Acc ess Code : 00 Country Code: 39 City Code: 02 We b s i t e : support .
Contacting Dell 75 Japan (Kawasak i) Inte rnational Access C ode: 001 Country Code: 81 City Code: 44 We b s i t e : su pport.jp.dell.com T echn ical Sup port (serv ers) tol l-free: 0120- 198-49 8 T ec.
76 Contacting Dell www .dell. com/supp lies | support. dell.c om Latin Am erica Cust omer T echnica l Sup port (A ustin, T ex as, U.S.A. ) 512 728-4 093 Cust omer S ervice ( Austin, T exas , U.S .A.) 512 72 8-3619 F ax (T ech nical Support and Customer Service) (Austin, T exas, U.
Contacting Dell 77 Mexico Inte rnational Access C ode: 00 Country Code: 52 Custome r T ec hnical S upport 001- 877-384- 8979 or 001- 877-2 69-338 3 Sales 50- 81-880 0 or 01- 800-888- 3355 Custome r Se.
78 Contacting Dell www .dell. com/supp lies | support. dell.c om New Zealand Internat ional Acc ess Code : 00 Country Code: 64 E-mail (N ew Zealan d): nz_t ech_suppo rt@dell .
Contacting Dell 79 Po r t u g a l Inte rnational Access C ode: 00 Country Code: 351 We b s i t e : su pport.euro.dell.com E-mail: support.e uro.dell.com/pt/en/emaild ell/ T echn ical Sup port 7 0720 0.
80 Contacting Dell www .dell. com/supp lies | support. dell.c om Spain ( Madrid) Internat ional Acc ess Code : 00 Country Code: 34 City Code: 91 We b s i t e : support .
Contacting Dell 81 Swit zer land (Geneva ) Inte rnational Access C ode: 00 Country Code: 41 City Code: 22 We b s i t e : su pport.euro.dell.com E-mail: s wisst ech@del l.
82 Contacting Dell www .dell. com/supp lies | support. dell.c om U.K. (Bracknell) Internat ional Acc ess Code : 00 Country Code: 44 City Code: 1344 We b s i t e : support .euro .dell.com Customer Car e website: support.euro .dell.com/ uk/en/ECare/ F orm /Home.
8 SECTION 8 Appendix Limited W ar ranties and R etur n P olicy Dell In c. Ink and T oner Cart ridges Limited Warranties Dell Sof tware Lic ense Agreement.
84 Appendix www .dell. com/supp lies | support. dell.c om Limited W arr anties and R eturn Policy Dell-br anded har dware pr oducts pur chased in the U.S. or Canada come wi th eit her a 90 -day , one-yea r , two-year , thr e e-year , or four -year limite d warranty .
Appendix 85 WE DO NO T ACCEPT LIABILITY BEYOND THE REME DIES PROVIDED FOR IN THIS LIMITE D W ARRANTY OR FOR CONS EQUENTIAL OR IN CIDENT AL DAMAGES, INCLUDING, WITHOUT LIMI T A TION , ANY L IABIL TY FOR THIRD- P A R TY CL AIMS AGAI NST Y OU FOR D AMA GES, FOR PRODUCTS NOT BEIN G A V AILABLE F OR USE, OR FOR LO ST D A T A OR L OST SOFTW ARE.
86 Appendix www .dell. com/supp lies | support. dell.c om When you contact us, we will i ssue a Return Ma terial Authorizati on Number for yo u to inc l ude wit h your retu rn.
Appendix 87 What do I do if I am no t satisfied? W e pride ourselves o n our great customer s ervic e. If you are not satisfie d with the servic e you r eceive und er thi s limited w arrant y , please let us know . W e have fo und that the be st way to resolve issues re g ar ding our limit ed warr anty is to wo rk toge ther .
88 Appendix www .dell. com/supp lies | support. dell.c om • New Hard war e Product s and Accessor ies - Unless yo u have a separate agr eement with Dell , all har dwar e, accessor ies, periphe r als.
Appendix 89 • Problem s that result fro m: – External causes such as acci dent, ab use, mis use, or probl ems with e lectrical po wer – Serv icing not authoriz ed by Dell – Usage t hat is not .
90 Appendix www .dell. com/supp lies | support. dell.c om What do I do if I nee d warranty service? Befor e the warra nty e xpires , ple ase call us at the r elevant numbe r lis ted in the f ollowin g tabl e. Pl ease als o have your Dell service tag number or order number a vailabl e.
Appendix 91 W e will p ay to sh ip th e part to you if you u se an add ress in Cana da. O therw ise, we w ill s hip th e pa rt freigh t col lect . W e will also incl ude a prep a id shippi ng container with each r eplacement part for y our use in returni ng the replace d part to us.
92 Appendix www .dell. com/supp lies | support. dell.c om If you do not h ave Interne t access , call Dell at 1-800-847 -4096 (Ho me Con sumer cus tomers) or 1-800-3 26-9463 (Corpor ate Co mmercia l or Gover nment customers) .
Appendix 93 Dell-Branded P eripheral Products Dell d oes p rovide a lim ited w arrant y for n ew De ll-b randed periph eral p rodu cts (p roduct s for which Dell is listed as the manu factur er) such as monitors, batt eries, memory , docking stat i ons, and proj ectors ).
94 Appendix www .dell. com/supp lies | support. dell.c om Limitation and St atutory Rights Dell makes no other warr anty , guaran tee or like statement othe r than as explicitly stated ab ove, and this Gu arantee is give n in place of a ll othe r guarantees w hatsoeve r , to the ful lest e xtent pe rmitted by law .
Appendix 95 Dell Inc. Ink and T oner Cartridges Limited W arranties The fo llowin g sectio ns desc ribe the limi ted war ranty for ink an d toner cartrid ges fo r the U. S., Can ada, a nd Lat in America. Refer to the ap propriate limited warra nty accordingly .
96 Appendix www .dell. com/supp lies | support. dell.c om Ink and T oner Cartr idges Limi ted W arranty (Latin America Onl y) Dell I nc. warr ants to th e origin al purch aser of ge nuine D ell-bra nd.
Appendix 97 Dell Software License Agreement This is a legal agreement between you, the user , and Dell P roducts, L.P ("Dell"). This agreement cover s all software that is dist ributed with .
98 Appendix www .dell. com/supp lies | support. dell.c om Limit ed Warra nty Dell warrants t hat the Softwar e disks will be free from defects in materials and workmanship under normal use for ninety (90) days from the date you r eceive them. This warranty is limited to you and is not transferable.
Appendix 99 U.S. Government R estricted Rights The software and documentation ar e "commercial items" as that term is defined at 48 C.F .R. 2.101, consisting of "commercial computer softwar e" and "commercial computer softwar e documentation" as such t e rms ar e used in 48 C.
100 Appendix www .dell. com/supp lies | support. dell.c om.
Index 101 Inde x C card stock sizes and weights, 2 8 cards, installing, 17 clearing paper j am s, 60 connect the pri nter Ethernet cable , 3 8 para llel ca ble, 3 0 USB cable, 3 0 D Dell contacting, 6.
102 Index med ia guide li nes , 2 7 menu settings pa ge, 3 9 network, 3 7 network s etup page , 3 9 S set IP addr ess utility , using, 45 softwar e applications Dell T oner Management System, 4 4 driv.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Dell 1700 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Dell 1700 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Dell 1700, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Dell 1700 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Dell 1700, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Dell 1700.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Dell 1700. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Dell 1700 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
