Manuel d'utilisation / d'entretien du produit 2 du fabricant Cisco Systems
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Quick Start Quick Start Quick Start Guide for Cisco Unified Service Monitor 2.0 1 SUPPLEMENT AL LICENSE AGREEMEN T 2 Cisco Unified Service Monitor Overview 3 Server and Client S ystem Requirements 4 Installation and Upgrade P aths 5 Installing Cisco Unified Service Monitor 6 Upgrading to Cisco Unified Service Monitor 2.
2 1 SUPPLEMENTAL LICENSE AGREEMENT SUPPLEMENT AL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTW ARE: CISCO UNIFIED SER VICE MONITOR. IMPOR T ANT -READ CAREFULL Y : This Supplemental Lice.
3 2 Cisco Unified Service Monitor Overview Cisco Unif ied Service Monitor (Service Monitor), a product from the Cisco Unif ied Communications Management Suite, receives and analyzes data from these so.
4 Licensing Service Monitor features software-based product registration and license key activation technologies. The following table provides information about terminology used in the registration process. Understanding Licensing Terms Table 1 describes the P AK and the License f ile and usage of these terms.
5 T o license your product, you must: Step 1 Register the Service Monitor product with Cisco.com using the MAC address of the server on which Cisco Unif ied Service Monitor 2.0 will reside and the P AK. The P AK is printed on the software claim certif icate.
6 Figur e 1 Licensing Infor mation Dialog Box Adding Licenses to an Installed Service Monitor After you install or upgrade to Service Monitor 2.0, add any incremental licenses that you have purchased to support additional IP phones. When you purchase an incremental license, you receive a P AK.
7 T o add support for additional IP phones to Service Monitor and to upgrade from an evaluation license to a purchased license, you must: Step 1 Obtain the license f ile using the MAC address of the server where Service Monitor 2.0 is installed and the P AK that you received when you purchased the product.
8 3 Server and Client System Requirements Table 2 lists minimum server requirements for Service Monitor . Table 3 lists minimum client requirements for Service Monitor . Table 4 lists browser requirements for Service Monitor . Note The minimum server requirements in Table 2 might not be suff icient for monitoring a high volume of calls.
9 Note If you want to use a third-party SNMP management tool to make SNMP queries against the server where Service Monitor is installed, Windows SNMP service must be installed.
10 NTP Configuration Notes The clocks on Service Monitor and Cisco Unif ied CallManager servers must be synchronized for Service Monitor reports to include complete and up-to-date information and accurately ref lect activity during a given time period.
11 Note Service Monitor uses TFTP to f ind the conf iguration f ile for a given Cisco 1040. Service Monitor by default uses port 69 on the TFTP servers. 4 Installation and Upgrade Paths Table 6 lists the supported installation paths. Table 7 lists the supported upgrade paths.
12 Has any product other than Operations Manager 2.0 installed 1. Uninstall other products; for example, uninstall all CiscoW orks and Network Management System (NMS) products. 2. After you complete the uninstallation, verify that NMSROOT , if it exists, does not contain any f iles.
13 Table 7 lists the supported upgrade paths. T able 7 Support ed Upgrade P aths If you are upgrading to Cisco Unif ied Service Monitor 2.0 on a system that... Then do this Has been upgraded with Operations Manager 2.0 (which includes Service Monitor 2.
14 Has a licensed version of Service Monitor 1.0 or Service Monitor 1.1 installed 1. Order Service Monitor 2.0. The P AK will be shipped to you. When you order , note that licensing for Service Monitor 2.0 no longer limits the number of sensors that can register .
15 5 Installing Cisco Unified Service Monitor This section includes both of the following: • Before You Install Service Monitor, page 15 • Performing the Service Monitor Installation, page 16 Before You Install Service Monitor Service Monitor is already installed on a server when you install Operations Manager .
16 Note Windows online help provides instructions for adding and removing W indows components, such as Windows SNMP service. T o locate the instructions, try selecting the Index tab in Windows online help and entering a keyword or phrase, such as install SNMP service .
17 • An Advanced Server with terminal services enabled in application server mode. • A system with Internet Information Services (IIS) enabled. • A system that does not have name lookup. • A system with 2 network interface cards (NICs). W e recommend that you: • Install Service Monitor on a system that has a static IP address.
18 The installation program checks the name lookup and DHCP . If a static IP address is not conf igured on your system, the DHCP-Enabled Network Adapters dialog box appears.
19 Step 9 Click Next . The Change Admin Password window appears: a. Enter an admin password, confirm, and click Next . The Change System Identity Account Password window appears b. Enter a System Identity Account password (and confirm), and click Next .
20 For more information, see NTP Configuration Notes, page 10 . Step 12 A message appears asking whether to reboot your system now . Reboot your system before you start Step 13 . Step 13 After the installation completes, verify that Service Monitor was installed correctly by starting Service Monitor .
21 Note In releases earlier than Service Monitor 2.0, licensing ensured that no more than the licensed number of sensors was registered with Service Monitor . In Service Monitor 2.0, licensing ensures that the licensed number of phones being monitored is not greatly exceeded.
22 Step 5 Select one of the following radio buttons: • T ypical —T o install the complete Service Monitor package, which contains Common Services 3.0 with Service Pack 4 and Service Monitor 2.0. • Custom —T o install the complete Service Monitor package and to enter data that is otherwise entered automatically for you.
23 Caution Do not run Service Monitor on this system; uninstall Service Monitor and install it on another system that has only one NIC. If Windows SNMP service is not installed on your system, you will see this message: Windows SNMP service is not installed on your system.
24 Performing Post-Upgrade Configuration This section provides the minimum steps required to enable sensors to register with Service Monitor 2.0. For complete conf iguration procedures, including how to add Cisco Unif ied CallManagers to Service Monitor , see the conf iguration checklists in User Guide for Cisco Unif ied Service Monitor .
25 Note If you use Cisco Unif ied CallManager as a TFTP server , Service Monitor cannot copy conf iguration f iles to Cisco Unif ied CallManager due to security settings on the latter . Y ou will need to manually upload the conf iguration f ile as described in Step 3e.
26 MAC-Specific Configuration File—QOV001120FFCF18.CNF In a MAC-specif ic conf iguration f ile, the default ID, A000, has been replaced by the sensor MAC address; the receiver DNS name is included, although an IP address could appear instead.
27 Uninstalling Service Monitor Caution Y ou must use the Cisco Unif ied Service Monitor uninstallation program to remove Service Monitor from your system. If you try to remove the f iles and programs manually , you can seriously damage your system. Use this procedure if you need to uninstall Service Monitor .
28 Step 1 As the local administrator , log in to the machine on which you will reinstall Service Monitor , and insert the Service Monitor CD-ROM into the CD-ROM drive.
29 Step 10 The Summary window appears, displaying the current settings. Click Next . The reinstallation proceeds and the Setup Complete window appears. Step 11 Click Finish . 9 Where to Go Next After you have installed Service Monitor , you are ready to conf igure it and start monitoring IP telephony service quality .
30 11 Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers. Cisco.com Y ou can access the most current Cisco documentation at this URL: http://www.
31 Y ou can access international Cisco websites at this URL: http://www.cisco.com/public/countries_languages.shtml Product Documentation DVD The Product Documentation DVD is a library of technical product documentation on a portable medium.
32 From this site, you will f ind information about how to do the following: • Report security vulnerabilities in Cisco products • Obtain assistance with security incidents that involve Cisco prod.
33 Ti p W e encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIR T can work with information that has been encrypted with PGP versions 2. x through 9.
34 Cisco Support Website The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL: http://www.cisco.com/en/US/support/index.
35 T ip Displaying and Searching on Cisco.com If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5 . T o f ind technical information, narrow your search to look in technical documentation, not the entire Cisco.
36 Definitions of Service Request Severity T o ensure that all service requests are reported in a standard format, Cisco has established severity def initions. Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations.
37 • Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals involved in designing, developing, and operating public and private internets and intranets. Y ou can access the Internet Protocol Journal at this URL: http://www.
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Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 95134-1706 USA www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Cisco Systems 2 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Cisco Systems 2 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Cisco Systems 2, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Cisco Systems 2 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Cisco Systems 2, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Cisco Systems 2.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Cisco Systems 2. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Cisco Systems 2 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
