Manuel d'utilisation / d'entretien du produit VCX V7000 du fabricant 3Com
Aller à la page of 134
http://www.3com.com/ Part Number 900-0385-01 Rev AB Published May 2007 Enterprise Management Suite User Guide for VCX TM V7000 Components VCX ™ V7000 IP Telephony Solution System Release 7.
3Com Corporati on 350 Campus Drive Marlborough, M A 01752-3064 Copyright © 2001–2007, 3Com Corporation . All rights reserved. No part of this documentation may be repr oduced in any form or by any means or used to make any derivative work (such as translation, tra nsformatio n, or adaptation) w ithout written permission fr om 3Com Corporation.
C ONTENTS A BOUT T HIS G UIDE Related Documentat ion 13 Y our Comments 14 1 3C OM VCX IP T ELEPHONY S ERVER Installing a License on a VCX Server 15 Obtaining a License 15 Copying the License File to t.
4 Configuring the Timezone of an IP T elephony Server 26 Configuring Authorizat ion Station Agents 27 Adding Authorized Station Agents 27 Deleting Authorized Stat ion Agents 27 Enabling and Disabling .
5 T ab Location 38 3 Q Pr otocol Configuration 38 BES Common Configuration 39 BES Common Statistics 39 Flow Contro l Configuration 40 Identification 40 State 40 VCX Data Server Maintenance 41 Restarti.
6 Editing T rusted Endpoint s 53 Deleting T rusted Endpoints 53 V erifying Call Processor V ersion 54 Call Processor Identification T ab 54 Configuring the Ba ck-end Servers 55 Adding Accounting Serve.
7 Configuring Dialing Domain of IP Messaging Server 68 Configuring Call Pr ocessors for IP Messaging Server 68 Configuring SIP Registration 68 Configuring the Signaling Server 69 IP Messaging Server M.
8 Gracefully Restarting the O/S Entity 83 V erifying the O/S Entity State 83 9 U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS Maintaining VCX V ersions 86 Viewing Installed V ersions of VCX 86 Removing an Unused V ersion of VCX 86 Upgrading VCX Server Soft ware from 7.
9 11 M ANAGING M EDIA G ATEWAYS Supported Media Gateways 129 Backing Up an d Restoring Media Gateways 129 Creati ng a Backup File 129 Performing a Restore 130 Upgrading Software 131 I NDEX.
10.
A BOUT T HIS G UIDE This chapter contains an overview of this guide, lists guide conventions, related documentation, and product compatibility , and describes how to contact Customer Service.
12 A BOUT T HIS G UIDE T abl e 1 and T able 2 list convent ions that are used thr oughout this guide. Ta b l e 1 Notice Icons Icon Notice Type Description Information note Information that describes i.
Related Documentation 13 Related Documentation These 3Com documents contain ad ditional in formation about th e products in this r elease that ar e a part of or support the 3Com Convergence Applications Suite.
14 A BOUT T HIS G UIDE The following documents provide information on products that support this release: ■ Enterprise Management Suite ■ Enterprise Management Suite Gett ing Started Guide, V ersion 2.3 ■ Enterprise Management Suit e User Guide, V ersion 2.
1 3C OM VCX IP T ELEPHONY S ERVER This chapter describes how to install a license on a VCX IP T elephony Server , and view and configure the features that ar e associated with the VCX IP T elepho ny Server . Installing a License on a VCX Server In VCX 7.
16 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Copying the License File to the EMS Server T o copy the license file to the EMS se rver: 1 Place the lice nse file you r eceived fr om 3Com in the follow.
Managing License Files 17 Managing License Files Enterprise Management Suite allows you to view the details and components of your VCX 7.x license. This information is us eful for monitoring the statu s of your license. Viewing License Details T o view details of an installed license: 1 Log into EMS.
18 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Viewing License Components T o view a list of license components: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com VCX IP T elephony Ser ver . 3 From the Properties tab, click Licensed Components.
Creating Backup Configuration Fil es 19 Creating Backup Configuration Files EMS allows you to save the configurations for the IP T elephony Server and IP Messa ging server and cr eate backup configuration files. Use these files to restore the IP T elephony Se rver and IP Messaging Server to a previous set of configurations.
20 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Restoring Backup Configuration Files Y ou can restore the 3Com VCX IP T elephony Server configuratio n from the last backup (current), the baseline, or the planned backup file. All VCX services are shut down dur ing a restore.
Starting and Stopping VCX Services 21 Recovering a Failed Restore If a configuration restore operation fails for any reason, EMS allows you to perform a Restore Failure Recover y .
22 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Golden T emplate Configuration Configuring Golden T emplates is a featur e that is not specific to just VCX components. For more information on Golden T emplate configuration, see the Enterprise Management Suite User Guide .
VCX IP Telephony Server Identification Tab 23 VCX IP T elephony Server Identification T ab Use the Identification tab to view basic statistics for the operating system such as the software version. Identification T ab Location T o view the Identifi cation tab: 1 Log into EMS.
24 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER T o view the late st values, click Refresh. V erifying the T ype of Office Configur ed T o de termine if the server is a regional or branch office: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com VCX IP T elephony Ser ver .
Verifying the Amount of Disk Spac ed Used on an IP Telephony Server 25 V erifying the T ype of Components Installed on a Server T o determin e the type of components installed on a server: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com VCX IP T elephony Ser ver .
26 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Configuring the Date of an IP T elephony Server T o modify the configured date of an IP T elephon y Server: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com VCX IP T elephony Ser ver . 3 From the Properties tab, click Time.
Configuring Authorization Station Agents 27 Configuring Authorization Station Agents For this feature to become available (activated), you must enter the IP addresses of the Authorized Management Stations when prompted during the installation and initial configurat ion of the VCX IP T elephony System.
28 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Enabling and Disabling the W eb Provisioning Server (T omcat) Through EMS you can enable and di sable the web provisioning server (T omcat). When disabled, the admini strator cannot access the VCX data server configurables through the web provisioning server .
Back-end Server Maintenance 29 Back-end Server Maintenance This section provides maintenanc e tasks that ar e specific to the XML accounting and VCX data servers. Monitoring XML Accounting Server Activity on the XML Accounting Server The Monitor State command opens the Mo nitor State windo w .
30 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Reserving and Unreserving the Back-end Server The Operator Reser ve command r eserves either the XML accounting or the VCX data servers so that no one else can perform operations on the server except the adminis trator .
Configuring Replication for the VCX Data Server 31 Configuring Replication for the VCX Data Server This section provides instructions on how to setup replication, check replication, delete r eplic ation errors, and drop r eplication for the VCX IP T elephony Server data server .
32 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Checking Replication Status on a VCX Data Server This feature is useful if you want to verify that replication is set -up correctly or if you want to determine if replication has finished setup when the setupReplication command is issued.
RAID Monitoring 33 RAID Monitoring EMS provides a method for viewing RA ID partitions and Active Drives. T o view RAID partitions: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com VCX IP T elephony Ser ver . 3 From the Properties tab, click RAID Partitions.
34 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER 4 From the pop-up menu, select UPS Monit oring and then select Enable UPS Monitoring . T o disable UPS m onitoring, select Disable UPS Monito ring . Viewing UPS Monitoring Information T o view UPS monito ring information: 1 Log into EMS.
2 C ONFIGURING THE VCX D ATA S ERVER VCX Data Server Database Configuration Use EMS to edit basic information for database identification. Changing the VCX Data Server Database Name Change the da tabase name for the VCX data s erver usin g EMS: 1 From the Expl orer tab, select the VCX data server .
36 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER Changing the VCX Data Server Database User Name Change the database user name for the VCX data server using EMS: 1 From the Explorer tab, select the VCX data server . 2 From the Properties tab, selec t the Database Configuration tab.
Configuring the VCX Data Serve r Client Activity Interval 37 Configuring the VCX Data Server Client Activity Interval Configure the client activity interval for the VCX data server using EMS: 1 From the Expl orer tab, select the VCX data server . 2 From the Properties tab , select the BES Common Configuration tab.
38 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER Enabling VCX Data Server Packet Tr a c i n g Server packet tracing is en abled by default. Enable packet tracing for VCX data server using EMS: 1 From the Explorer tab, select the VCX data server . 2 From the Properties tab, selec t the BES Common Configuration tab.
VCX Data Server Configuration Tab Descriptions 39 BES Common Configuration Use the BES Common Configuratio n tab to enable packet tracing fo r the VCX data server . BES Common Statistics Use the BES Common Statistics tab to view common statistics for the VCX data server .
40 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER Flow Contr ol Configuration Use the Flow Control Configuration tab to view basic statistics for the VCX data server . Identification Use the Identific ation tab to view basic statistics for th e VCX data se rver .
VCX Data Server Maintenance 41 VCX Data Server Maintenance This section provides maintenance task s that are specific to just the VCX data server . Restarting the VCX Data Server T o restart the VCX data server: 1 From the EMS explor er tre e, navigate to the 3Com VCX Data Server .
42 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER V erifying the VCX Data Server State T o verify the state of the VCX data server using EMS: 1 Login to EMS.
3 C ONFIGURING THE XML A CCOUNTING S ERVER Configuring the Client Activity Interval Configure the client activity interval for the accounting server using either the server configuration fi le (acctcon fig.
44 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER Configuring the Logging Level T o config ure the logging level for the accounting server using EMS: 1 From the Explorer tab, select the accounting server . 2 From the Properties tab, selec t the BES Common Configuration tab.
Enabling Packet Tracing 45 Enabling Packet Tr a c i n g T o en able packet tracing for the accounting server using EMS: 1 From the Expl orer tab, select the accounting server . 2 From the Properties tab , select the BES Common Configuration tab. 3 Double-click the PacketT racing field and select enable from the dr op-down list.
46 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER XML Accounting Server Configuration T ab Descriptions Enterprise Management Suite (EMS) co ntains several common configuration tabs. Most of these configurables must be set to their initial, default configuration.
XML Accounting Server Configuration Tab Descriptions 47 BES Common Configuration Use the BES Common Configuratio n tab to enable packet tracing fo r the accounting server . BES Common Statistics Use the BES Common Statistics tab to view common statistics for the accounting server .
48 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER Flow Contr ol Configuration Use the Flow Control Configuration tab to view basic statistics for the accounting server . Identification Use the Identific ation tab to view basic statistics for the accounting server .
Accounting Server Maintenance 49 State Use the State tab to view basic statistics for the accounting server . Accounting Server Maintenance This section provides maintenance ta sks that are specific to just the accounting server .
50 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER V erifying the Accounting Server State T o verify the stat e of the accounting server using EMS: 1 Login to EMS.
4 C ONFIGURING THE C ALL P RO C E S S O R Configuring SIP Call Processor This section provides information on how to configure the SIP Call Processor . T o config ure the SIP Call Pr o cessor using EMS: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com Sip Call Processor .
52 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR 5 Click Save All . Configuring T rusted Endpoints This section provides information on how to add, edit, and delete trusted endpoints for a Call Processor . T rusted endpoint do not need to have a port specified.
Configuring Trusted Endpoints 53 6 From the IpAddress field, enter an IP address that you want to make a trusted endpoint. 7 T o specif y a range of trusted endpoints use the Netm ask field, otherwise, leave it bl ank. Fr om the Netmask field, enter an IP address for a range of trusted endpoints.
54 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR V erifying Call Processor V ersion T o verify what the Call Processor version is using EMS: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Identification .
Configuring the Back-end Servers 55 Configuring the Back-end Servers This section provides information on how to add and delete accounting servers, authentication servers, directory server s, and VCX data servers. In VCX 6.0, the authentication and director y servers were co mbined to become the VCX data server .
56 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR 5 Highlight what you want to edit . 6 T ype in the new IP address. 7 Click in a differ ent field to activate the Save all button. 8 Click Save all . The new IP Addr ess is added and is listed in the AcctServerIpAddress column of EMS.
Configuring the Back-end Servers 57 6 Click OK . The authenticatio n server is added to the Aut hentication Ser ver tab. Editing Authentication Server IP A ddres ses T o ed it an authentication server IP address for the Call Processor using EMS: 1 Log into EMS.
58 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR Adding Directo ry Servers T o ad d an directory server thr ough EMS: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Directory Ser vers .
Configuring the Back-end Servers 59 Removing Directory Servers T o remove an dir ectory server through EMS: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Directory Ser vers . 4 Put cursor in the row of the dir ectory server you want to delete.
60 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR Editing VCX Data Server IP Addresses T o ed it a VCX data server IP ad dress for the Call Pr ocessor using EM S: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Data Ser vers .
Configuring the Back-end Servers 61 Enabling or Disabling Authentication Server T o en able or disable an authentication server: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Authentication Server Configuration.
62 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR Monitoring Call Statistics Y ou can verify the number of active calls, attempted calls, successfully connected calls, and unsuccessful ca lls using EMS. T o monitor call statistics for the call processor: 1 Log into EMS.
Call Processor Maintenance 63 Call Processor Maintenance This section provides maintenance task s that are specific to just the call processor . Restarting the Call Proc essor T o restart the Call Processor: 1 From the EMS explor er tre e, navigate to the 3Com Sip Call Processor .
64 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR V erifying the Call Processor State T o verify the state of the Call Processor using EMS: 1 Login to EMS.
5 C ONFIGURING THE IP M ESSAGING S YSTEM V erifying State of an IP Messaging Server Use the State tab to view basic statistics for the IP Messaging server . 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3COM IP Messaging System . 3 From the Properties tab, click State.
66 C HAPTER 5: C ONFIGURING THE IP M ESSAGING S YSTEM IP Messaging Server Identification T ab Use the Identific ation tab to view basic statisti cs for the IP Messaging server such as the software version. 1 Log into EMS. 2 From the Explorer tab, navigate to the IP Messaging System .
Verifying Connection to Call Builder Interface 67 V erifying Connection to Call Builder Interface T o verify if the IP Messaging Serv er is connected to the call builder interface (CBI): 1 Log into EMS. 2 From the Expl orer tab, navigate to the IP Messaging System .
68 C HAPTER 5: C ONFIGURING THE IP M ESSAGING S YSTEM Configuring Dialing Domain of IP Messaging Server The dialing domain is used as p art of a SIP phone number and helps determines how to route the call. T o config ure the dialing domain: 1 Log into EMS.
IP Messaging Server Maintenance 69 Configuring the Signaling Server This section provides instructions on how to configure the VCX data server IP address and port number . T o conf igure VCX data server IP addr ess and port number associated with the call builder: 1 Log into EMS.
70 C HAPTER 5: C ONFIGURING THE IP M ESSAGING S YSTEM Stopping the IP Messaging Server Har d When an IP Messaging server is stoppe d hard, all calls that ar e in progr ess are disconnected. T o stop the IP Messaging server hard: 1 From the EMS explor er tre e, navigate to the 3Com IP Messaging System .
6 C ONFIGURING THE SIP P HONE D OWNLOADER This chapter describes how to c onfigur e the SIP phone downloader . The SIP downloader is initially configured through the installation scripts. Use this chapter to ed it any SIP downloader information. Configuring the SIP Phone Downloader Use this section to configure the SIP phone down loader .
72 C HAPTER 6: C ONFIGURING THE SIP P HONE D OWNLOADER 1 Launch EMS and discover t he server that the SIP Phone Downloader is installed on. The navigation tr ee looks similar to Figur e 1. Figure 1 SIP Phone Downloader Configuration T ab 2 Click 3COM Application Downloade r .
Device Mapping 73 Device Mapping Th e SIP Phone Downloader applicat ion comes with two images: ndset_boot_19 and nbset _19, and the boot version is a508. All images need to be stor ed in the $HOME/sipdl/images. T o config ure the device mapping: 1 Launch EMS and discover t he server that the SIP Phone Do wnloader is installed on.
74 C HAPTER 6: C ONFIGURING THE SIP P HONE D OWNLOADER SIP Phone Downloader Maintenance This section provides maintenance ta sks that are specific to just the application downloader . Restarting the Application Download er T o restart the application downloade r: 1 From the EMS explor er tre e, navigate to the 3Com App lication Downloader .
7 C ONFIGURING THE C OMMON A GENT The Common Agent is referred to as the SNMP Agent in EMS. V erifying State of the Common Agent Use the State tab to view basic statistics for the common agent. 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3COM SNMP Agent .
76 C HAPTER 7: C ONFIGURING THE C OMMON A GENT V erifying Common Agent Softwar e Ve r s i o n T o verify what the common agent version is: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3COM SNMP Ag ent . 3 From the Properties tab, click Identification .
Enabling Back-end Server Traps 77 Enabling Back-end Server T raps Back-end server traps can be enable d and disabled at the 3COM SNMP Agent level. Alarm notification requir es two components: a device (the 3Com VCX IP T elephony Server) to send traps and a device (an alarm server) to receive them and alert the network manager .
78 C HAPTER 7: C ONFIGURING THE C OMMON A GENT Figure 3 Enabling Back-end Server T raps 4 Enable and disable SNMP traps acco rding to your customized needs. 5 Click Save all . 6 Back up the serve r configurat ion. Receiving T raps T o start and stop receiving SNMP traps: 1 From the Explorer tab, right-click 3Com VCX IP T elephony Ser ver .
Common Agent Maintenance 79 Common Agent Maintenance This section provides maintenance ta sks that are specific to just the Common Agent. Restarting the Common Agent T o restart the Common Agent: 1 From the EMS explor er tre e, navigate to the 3Com SNMP Agent .
80 C HAPTER 7: C ONFIGURING THE C OMMON A GENT.
8 C ONFIGURING THE OS E NTITY The 3Com Convergence Applications Su ite is bu ilt on 3Com Linux. This chapter provides details on how to veri fy the O/S version a server is built on and whether or not it is operational. V erifying State of the O/S Use the State tab to view basic statistics for the operating system.
82 C HAPTER 8: C ONFIGURING THE OS E NTITY V erifying O/S Softwar e V ersion T o verify what the operating system version is: 1 Log into EMS. 2 From the Explorer tab, navigate to the UNIX OS Entity . 3 From the Properties tab, click Identification . 4 From the Ve r s i o n field, the O/S version is listed.
O/S Entity Maintenance 83 O/S Entity Maintenance This section provides maintenance task s that are specific to just the O/S Entity . Gracefully Restarting the O/S Entity T o grac efully restart the O/S Entity: 1 From the EMS explor er tre e, navigate to the UNIX OS E ntity .
84 C HAPTER 8: C ONFIGURING THE OS E NTITY.
9 U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS This chapter provides details on how to r emo tely upgrade your VCX systems and/or components using EMS. It also explains how to maintain versions of VCX on your system, incl uding viewing installed versions and removing unused versions of VCX.
86 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS Maintaining VCX V ersions EMS allows you to view all of the installed versions of VCX on your system, and lets you remove old, unused versions of VCX.
Upgrading VCX Server Software from 7.0 to 7.1 87 Upgrading VCX Server Software from 7.0 to 7.1 This section describes the procedures r equired to upgrade a system running VCX server software version 7.
88 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS Upgrading a Multiple Site Configuration from 7.0 to 7.1 This section describes how to upgr ade a VCX configuration from version 7.0 to 7.1 where ther e is more than one regional of f ice and branch offices pr esent.
Upgrading VCX Server Software from 7.0 to 7.1 89 If the Clear Replication Errors o pti on is greyed out, make sure the Replication Settings tab is populated. Y ou can on ly delete replication errors on regional offices, not on branch offices. 3 Stop T omcat on the region 1 and 2 VCX call processing server .
90 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS Wit h IP T elephony upg rades , this only un packs the tar file and creates the relevant dir ect ories on the server , it does not sw itch the ru nning version to the new version .
Upgrading VCX Server Software from 7.0 to 7.1 91 e Answer the questions appropriately for the server being upgraded. f Perform the Install Upgrade Images > Switchover V ersion command again, as described previously in step i.
92 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS a From the EMS client explor er tr ee , for the region 1 VCX data server , click 3Com VCX IP T elephony Ser ver . b From the right-hand pane, click the DB Schema Upgrade tab. c From the Database Schema Site ID field, enter the Region 2 site ID.
Upgrading VCX Server Software from 7.0 to 7.1 93 a From the EMS client explor er tr ee , for the region 2 VCX data server , click 3Com VCX IP T elephony Ser ver .
94 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS 16 Shut down the primary IP Messaging server . a From the EMS client explor er tree, for the primary IP Messaging server , click 3Com VCX IP T elephony Ser ver . b Expand 3Com VCX IP T elephony Server , and click 3Com IP Messaging System.
Upgrading VCX Server Software from 7.0 to 7.1 95 i T o verify the version number of th e newly installed software, click the IP Messaging server from the explor er tree and then click the Identification tab. j Click Refresh all to confirm that the latest software has been installed.
96 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS j Click Refresh all to confirm that the latest software has been installed. 21 Restart the primary IP Messaging server . a From the EMS client explor er tree, for the primary IP Messaging server , click 3Com VCX IP T elephony Ser ver .
Upgrading VCX Server Software from 7.0 to 7.1 97 23 Upgrade the secondary VCX call processing server . a From the EMS client explor er tr ee, for the secondary VCX call processing server , click 3Com VCX IP T elephony Ser ver . b In the ri ght-hand p ane, clic k the Planned Upgrades tab.
98 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS Once an upgrade tar fi le has been selected, the tar file mu st be transferred to the billing support server .
Upgrading VCX Server Software from 7.0 to 7.1 99 e T o transfer the tar file to the server , from the 3Com VCX IP T elephony Ser ver right-click menu, select T ransfe r Upgrade Images, and then click T ransfer System Upgrade File . f These options are only available if a file has been selected for upgrade.
100 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS f These options are only available if a file has been selected for upgrade. The file is transferred to the server using the SF TP cred entials in the SSH/SF TP Settings tab.
Upgrading VCX Server Software from 7.0 to 7.1 101 Upgrading the VCX IP T elephony Software from 7.0 to 7.1 EMS provides support for remote so ftware upgrades of VCX IP T elephony software, fr om version 7.0 to 7.1. EMS does not allow individual co mponent upgrades without firs t installing a new version for switchover .
102 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS 7 T o install the upgrade file to the server , from the 3Com VCX IP T elephony Ser ver right-click menu, click Install Upgrade Images and then clic k Install System Upgrade. 8 V erify that the upgrade succeeded.
Upgrading VCX Server Software from 7.0 to 7.1 103 b In the menu that appears, click T ransfer Upgrade Images , and then T ransfer IPMS Upgr ade File . In the Job Progr ess area of the window , progr e ss messages appear in t h e Ta s k N a m e a n d Ta s k S t a t u s c o l u mns.
104 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS 4 Double-click the text box to the right of Planned Phone App Upgrade . 5 From the list of items that appears, select the file that you downloaded to the EMS server PhoneApp Upgrades directory .
Upgrading VCX Server Softw are from 6.0x to 7.0 105 4 Double-click the text box to the right of Planned Phone Boot Upgrade . 5 From the list of items that appears, select the file that you downloaded to the EMS server PhoneB ootUpgrades directory . 6 Click the Save all b utton.
106 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS ■ Upgrading the IP Messaging Software fr om 6.0x to 7.0 ■ Upgrading the SIP Phone Downloader and Boot File Software fr om 6.0x to 7.0 Upgrading a Multiple Site Configuration from 6.
Upgrading VCX Server Softw are from 6.0x to 7.0 107 b Right-click 3Com VCX IP T elephony Server , select Database Replication , and then click Clear Replication Errors . Y ou can on ly delete replication errors on regional offices, not on branch offices.
108 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS Wit h IP T elephony upg rades , this only un packs the tar file and creates the relevant dir ect ories on the server , it does not sw itch the ru nning version to the new version .
Upgrading VCX Server Softw are from 6.0x to 7.0 109 9 Stop the region 2 VCX data server . a From the EMS client explor er tr ee , for the region 2 VCX data server , click 3Com VCX IP T elephony Ser ver . b Expand 3Com VCX IP T elephony Server , and click 3Com VCX Data Ser ver .
110 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS d From the Master Site IP Address field, enter the IP Addr ess of the master site (usually the r egion 2 primary VC X data server ). e From the Site ID field, enter the site ID of the Region 1 VCX data server .
Upgrading VCX Server Softw are from 6.0x to 7.0 111 T o verify if the replicat ion is finished, right-click 3Com VCX IP T elephony Ser ver of the VCX data server , select Database Replication , and then click Check Database Replication. Once co mplete th e Job Status pane of the EMS client lists Check Database Replication complete .
112 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS e T o transfer the tar file to the server , from the 3Com VCX IP T elephony Ser ver right-click menu, select T ransfe r Upgrade Images, and then click T rans fer IPMSG Upgrade File .
Upgrading VCX Server Softw are from 6.0x to 7.0 113 f These options are only available if a file has been selected for upgrade. The file is transferred to the server using the SF TP cre dentials in the SSH/SF TP Settings tab. Next the upgrade tar file needs to be installed, which is the last step before the new version becomes active.
114 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS Next the upgrade tar file needs to be installed, which is the last step before the new version becomes active. g T o install the upgrade file on the VC X calling processing server , for the primary VCX calling processing server , click 3Com VCX IP T elephony Ser ver .
Upgrading VCX Server Softw are from 6.0x to 7.0 115 i T o verif y the version number of the newly installed software, from the explorer tr ee, for the secondar y VCX call processing server , click 3Com VCX IP T elephony Ser ver . j In the left hand pane, click the Identification tab.
116 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS ■ T o upg rade an IP T elephony Server and IP Messaging Ser ver branch office go to step 27 on page 116 . 26 Upgrade an IP T elephony Server bran ch office. a From the EMS client explorer tree, for the branch office, click 3Com VCX IP T elephony Ser ver .
Upgrading VCX Server Softw are from 6.0x to 7.0 117 b In the ri ght-hand p ane, clic k the Planned Upgrades tab. c Double-click the Planned System Upgrade field and click the vcx-all-<version>.tar file from the dr op-down menu. d Click Save all to commit the tar file to the database.
118 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS If you have no more branch of fices to upgrade, the upgrade is complete. Upgrading the VCX IP T elephony Software from 6.0x to 7.0 EMS provides support for remote so ftware upgrades of VCX IP T elephony software, from version 6.
Upgrading VCX Server Softw are from 6.0x to 7.0 119 Wit h IP T elephony upgrades , th is only unpacks the tar file and creates the relevant dir ectories o n the server , it does not switch the running version to the new version.
120 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS 5 Click Save all . 6 From the 3Com VCX IP T elephony Ser ver right-click menu, click T ran sfer Upgrade Images and then T ransfer Music on Hold. The Music on Hold file is transferred, using SF TP , to the server , using the SF TP credentials in the SSH/SF TP Settings tab.
Upgrading VCX Server Softw are from 6.0x to 7.0 121 6 T o transfer the tar file to the server , from the 3Com VCX IP T elephony Ser ver right-click menu, select T ransfe r Upgrade Images and then click T ransfer IPM SG Upgrade File . These options are only available if a file has been selected for upgrade.
122 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS ■ Application Downloader software – double-clic k the Planned Phone App Upgrad e field. ■ Boot software – double-click the Planned Phone Boot Up grade field. 5 Click Save all to commit the filename to the database.
10 U SING Q O S M ONITORING This chapter describes how to use th e Q oS Monitoring feature to gather and view statistics on 3Com IP phones. QoS Monitoring is implemen ted across thr e e components in .
124 C HAPTER 10: U SING Q O S M ONITORING VCX Call Processor The VCX Call Processor is where you set the default threshold values for the statistics you want to gather and where you specify the 3Com IP phones (endpoints) th at you want to monit or .
3Com IP Phones 125 3 Click the Add but ton. 4 Enter the IP address for the phone you want to monitor . T o specify multiple phon es at once, enter the IP address and netmask for the set of phones you want t o monitor . 5 Click OK . The phone or set of phones is added to the QOS Mo nitored Endpoints page.
126 C HAPTER 10: U SING Q O S M ONITORING XML Accounting Server The XML Accounting Server collects, and is where you view , the QoS re ports generat ed by the VCX Call Pr ocessor .
XML Accounting Server 127 4 Click OK . JitterValueSevereAlarm Threshold Specifies a threshold for QoS alarms based on measured jitter. JitterValueWarning Threshold Specifies a threshold for QoS warnings based on measured jitter. LogAlarms Enable or disable the logging of QoS alarm conditions to the system’s logging device.
128 C HAPTER 10: U SING Q O S M ONITORING Viewing Call History Use the Endpoint Call Histor y tab to view the history of phone calls associated with each mon itored 3Com IP phone. The call history information that is sen t to the XML Accounting Ser ver does not persist across reboots of the system, upgrades, o r restarts of the Accounting Ser ver .
11 M ANAGING M EDIA G ATEWAYS This chapter describes the media gateways suppo rted by VCX 7.0 and later , and explains how to back up, restore, and upgrade a gateway .
130 C HAPTER 11: M ANAGING M EDIA G ATEWAYS Figure 4 Backup/Restor e T ab 4 Click Save All . 5 From the Explorer tab, right-click the media gateway . 6 From the pop-up menu, select Backup . A backup file with the name selected in step 3 is cr eated on the EMS server .
Upgrading Software 131 Upgrading Software This sectio n describes how to upg rade software files on a media gateway . The software upgrade files ar e provided by 3Com or your aut horized 3Com reseller and must be installed usin g the following sequence of step s.
132 C HAPTER 11: M ANAGING M EDIA G ATEWAYS 4 Double-click a field to choose the u pgrade file. The drop-down list in each field displays all of the installed software upgrade files on the server . There are several types of upgrade files: ■ CMP files—actual system upgrades of software versions for the gateway .
Numerics 133 I NDEX Numerics 3Q refer to 3Queue 3Queue protocol configuration 38 , 46 A Accounting Server Activity , Monitoring 29 Rediscovering 29 Activity , Monito ring Accounting Server 29 authenti.
134 I NDEX Monitoring Acco unting Server Activity 29 P procedures 105 protocol 3Queue configuration 38 , 46 protocol configuration 3Queue 38 , 46 Q QoS monitoring configuring 3Com IP phon es 125 confi.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté 3Com VCX V7000 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du 3Com VCX V7000 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation 3Com VCX V7000, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le 3Com VCX V7000 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le 3Com VCX V7000, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du 3Com VCX V7000.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le 3Com VCX V7000. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei 3Com VCX V7000 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
