Manuel d'utilisation / d'entretien du produit KV5300 Series du fabricant Black Box
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NOVEMBER 1998 SW721 through SW725 (-R3) Series KV3000, KV5000 Series KV3100, KV5100 Series KV3200, KV5200 Series KV3300, KV5300 Series FREE tech support 24 hours a day , 7 days a week: Call 724-746-5500 or fax 724-746-0746 . Mailing address: Black Box Corporation , 1000 Park Dr .
1 THE SERVSWITCH™ FAMILY W elcome to the Ser vSwitch TM Family! Thank you for purchasing a BLACK BOX ® ServSwitch ™ Brand KVM switch! We appreciate your business, and we think you’ll appreciate the many ways that your new ServSwitch keyboard/video/mouse switch will save you money, time, and effort.
2 SERVSWITCH™ AND SERVSWITCH ULTRA™ TRADEMARKS USED IN THIS MANUAL BLACK BOX and the logo are registered trademarks, ServSwitch, ServSwitch Ultra, Matrix ServSwitch, and ServManager are trademarks, and “The World’s Source for Connectivity” is a service mark, of Black Box Corporation.
3 FCC/IC STATEMENTS FEDERAL COMMUNICA TIONS COMMISSION AND CANADIAN DEP AR TMENT OF COMMUNICA TIONS RADIO FREQUENCY INTERFERENCE ST A TEMENTS This equipment generates, uses, and can radiate radio freq.
4 SERVSWITCH™ AND SERVSWITCH ULTRA™ NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY ST A TEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.
5 NOM STATEMENT 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera .
6 SERVSWITCH™ AND SERVSWITCH ULTRA™ Contents Chapter Page 1. Specifications ........................................................................................... 10 2. Introduction ............................................................
7 TABLE OF CONTENTS Chapter Page 4. Operation: Hardware and Commands (continued) 4.3 The Commands in Detail (continued) 4.3.7 Set Keyboard/Mouse (IBM and Multiplatform Regular ServSwitches Only) ........................................... 43 4.3.7.A Keyboard Types (IBM Type Keyboard Only) .
8 SERVSWITCH™ AND SERVSWITCH ULTRA™ Contents (continued) Chapter Page 5. Operation: On-Screen Display (continued) 5.2 The “Configure System” Page (continued) 5.2.4 Configure System: Expansion Units (IBM and Multiplatform Models Only) .........
9 TABLE OF CONTENTS Chapter Page 6. Troubleshooting (continued) 6.2 Common Problems (continued) 6.2.6 Mouse Driver Doesn’t Load ................................................. 88 6.2.7 Can’t Access Mouse Functions ...............................
10 SERVSWITCH™ AND SERVSWITCH ULTRA™ 1. Specifications Hardware Required — Monitor that supports your computers’ highest video standard; in multiplatform applications, should be a multisync model capable of forming video from either composite sync or separate horizontal and vertical sync signals (see Section 4.
11 CHAPTER 1: Specifications Interfaces (continued)— CPU and MONITOR/KEYBOARD/MOUSE ports (continued): Multiplatform (KV30xx, KV50xx) models: P roprietary composite of: • IBM AT, IBM PS/2, Sun, or.
12 SERVSWITCH™ AND SERVSWITCH ULTRA™ Indicators — SW721 and KVxx02 models: (5) Front-mounted LEDs: (1) [Unit] POWER, (2) SELECT, (2) [CPU] POWER; SW722 and KVxx04 models: (9) Front-mounted LEDs:.
13 CHAPTER 1: Specifications Power (continued)— For 230-VAC, 50-Hz operation (continued): Slimline and full-size (SW723AE, SW724AE, SW725AE, KV3104FAE, KV510xFAE, KVxx08SAE, KVxx12FAE, and KVxx16FAE) models: From wallmount power supply PS018E: Optimal input: 230 VAC, 50 Hz, 60 mA; Output: 16.
14 SERVSWITCH™ AND SERVSWITCH ULTRA™ 2. Introduction Thank you for choosing a ServSwitch™ or ServSwitch Ultra™. Designed with your needs in mind, your new Switch will simplify your job by helping you organize your multiple-computer application.
15 CHAPTER 2: Introduction • The units have flash memory, so you can upgrade their firmware through their RS-232 ports. • Rackmount kits are also available. • Full-size 4-, 8-, and 12-port units can be expanded up to 16 ports by installing a 4-Port Expansion Board (see Appendix F ).
16 SERVSWITCH™ AND SERVSWITCH ULTRA™ 2.3 The Front Panel The front panels of the ServSwitch feature three pushbutton switches and several LED indicators. To familiarize yourself with these controls and indicators, refer to Figures 2-1, 2-2, and 2-3 below and the descriptions that follow on the next page.
17 CHAPTER 2: Introduction Panel Label Description POWER Main Power LED: Lights to indicate that unit is powered ON. ON/OFF Power Button: Pressing this button turns the unit ON and OFF when the power supply is plugged into the unit and into a working outlet.
18 SERVSWITCH™ AND SERVSWITCH ULTRA™ 2.4 The Rear Panel All cable connections are made at the rear panel of the ServSwitch, as illustrated in Figure 2-4 and described below. Figure 2-4. The rear panel of a 16 to 1 Ser vSwitch (KV3x16F). Panel Label Connector Description Connect the sharing computers to these ports with “CPU Adapter Cables.
19 CHAPTER 2: Introduction Panel Label Connector Description Connect the ServSwitch’s power-supply cord here. This is not a keyboard input. Power transformers are available for 110 VAC or 230 VAC.
20 SERVSWITCH™ AND SERVSWITCH ULTRA™ 2.5 Cable Requirements Many switches of this type have what seems like ten million connectors on their rear panels: one for each CPU’s video cable, one for each keyboard cable, and a third for each mouse cable.
21 CHAPTER 3: Installation 3. Installation 3.1 Quick Setup Guide Figure 3-1, below, shows a basic example of connecting a CPU, a submaster, a keyboard, a monitor, and a mouse to the ServSwitch unit. IBM PC equipment is shown, but the basic principles will be similar for all equipment types.
22 SERVSWITCH™ AND SERVSWITCH ULTRA™ 3.2 Installation Procedure This section provides complete instructions for the hardware setup of a single ServSwitch. (For detailed instructions on the capabilities and concerns involved in installing a cascaded Switch system, see Section 3.
23 CHAPTER 3: Installation 3.2.3 C ONNECTING CPU S CPU Adapter Cables run from the ServSwitch to the keyboard port, mouse port, and video-output port of each CPU you want to directly attach to it. Different types of this cable fit the connectors on different computers (see Appendix B ).
24 SERVSWITCH™ AND SERVSWITCH ULTRA™ of this writing, it does not support docking stations; your Serv system might not function properly if any are attached.
25 CHAPTER 3: Installation 3.2.6 S WITCHING FROM THE K EYBOARD Your ServSwitch is now ready for operation using its default settings. To take full advantage of the Switch’s features, refer to Chapter 4 , which gives detailed information about each of the ServSwitch commands, describing each command’s function and keystroke sequence.
26 SERVSWITCH™ AND SERVSWITCH ULTRA™ You can add submasters to your ServSwitch system as you need them. For each submaster you add to the system, you add as many ports as are on that submaster, minus the one port on each master “above” it that’s now occupied.
27 CHAPTER 3: Installation Figure 3-2. Basic Ser vSwitch cascading. CPU1 CPU3 CPU2 CPU4 MONITOR/KEYBOARD/MOUSE RS-232 POWER 17VAC CT CPU1 CPU3 CPU2 CPU4 MONITOR/KEYBOARD/MOUSE RS-232 POWER 17VAC CT CP.
28 SERVSWITCH™ AND SERVSWITCH ULTRA™ • If you use coaxial cables, the maximum recommended distance from the ServSwitch to the attached monitor, keyboard, and mouse is 20 ft. (6.1 m) with typical monitors and video resolutions, but see the first Caution notice on page 23.
29 CHAPTER 3: Installation • You must not cascade submasters to more than one “layer.” That is, you may connect submasters to the CPU ports of one or (with Matrix ServSwitch submasters) two master ServSwitches, but do not connect any submasters to submasters’ CPU ports.
30 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4. Attach the power supplies to the master(s) and to the submasters. Plug in the power supplies, but do not turn the master(s) or submasters ON. 5. Turn ON all of the submaster units, then the master unit(s). 6.
31 CHAPTER 4: Operation: Hardware and Keyboard Commands 4. Operation: Hardware and Keyboard Commands The first part of this chapter, Section 4.1 , gives you some guidelines that you should follow to make sure your ServSwitch works properly with your equipment.
32 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.1.2 M OUSE AND K EYBOARD When you power up your ServSwitch system, make sure that your CPUs, mouse (mice), and keyboard(s) are properly cabled to the Switch (or to the appropriate master or submaster unit).
33 CHAPTER 4: Operation: Hardware and Keyboard Commands • If you are using a PC mouse as the common mouse, make sure that the IBM PC CPUs use only the generic Microsoft mouse driver MOUSE.COM , version 4.0 at least and preferably version 9.01 or higher.
34 SERVSWITCH™ AND SERVSWITCH ULTRA™ T able 4-1. Keyboard Mapping by the Multiplatfor m Ser vSwitches Generally, the ServSwitch interprets keys by their positions on the keyboard, so any keys that occupy more or less the same positions and perform more or less the same functions across platforms will map one-to-one.
35 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.1.3 M ONITOR NOTE At resolutions up to 800 x 600, the video quality for most ServSwitch applications will be excellent. At higher resolutions, however, you might see a little fuzziness on your monitor no matter how close to ideal your ServSwitch system is.
36 SERVSWITCH™ AND SERVSWITCH ULTRA™ The IBM and multiplatform ServSwitches will support SVGA (Super VGA) video, but with original Serv cables the video quality will decrease markedly at higher resolutions and distances. Table 4-2, below, illustrates this.
37 CHAPTER 4: Operation: Hardware and Keyboard Commands By contrast, coaxial cables (standard for Sun applications, required for XGA applications, and recommended for most other applications) do much better at maintaining video quality, as shown in Table 4-3 below.
38 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.2 Keyboard-Command Summary Table 4-4 below and on the next two pages summarizes the commands that can be sent to the ServSwitch. To enter any command at the shared keyboard, first press and release the left Control Key, represented by “[CTRL].
39 CHAPTER 4: Operation: Hardware and Keyboard Commands IBM/multiplatform only: Tells the ServSwitch how many submasters are attached to it. [CTRL] U xxx [ENTER] ( xxx = a 1- to 3-digit number from 0 .
40 SERVSWITCH™ AND SERVSWITCH ULTRA™ T able 4-4. The Ser vSwitch’s Keyboard Commands (continued) Causes the ServSwitch Ultra (or ServSwitch with Overlay Option Board installed) to display its “computer select window” (see Section 5.
41 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3 The Commands in Detail 4.3.1 S ELECTING A P ORT FROM THE S HARED K EYBOARD To select a port from your keyboard, press and release your keybo.
42 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.3 S CAN M ODE To start scanning (switching from CPU to CPU in a continuous rotation) from the keyboard, press and release the left Control key ([CTRL]), then press [S].
43 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.6 S ET S CREEN -S AVER I NTERVAL This feature reduces the wear on your shared screen and provides security for your system by blanking the screen when there has been no keyboard activity for a specified length of time.
44 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.7.A Keyboard Types (IBM Type Keyboard Only) At the time of this writing, there are two basic types of keyboards most commonly used with IBM PS/2 and PC/AT compatible computers.
45 CHAPTER 4: Operation: Hardware and Keyboard Commands change from a PC Mouse to a Microsoft serial mouse. (If you send the ServSwitch a Set Keyboard/Mouse command that attempts to change the shared-.
46 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.7.D Mouse Interfaces IBM compatible CPUs can have several types of mouse interfaces. The ServSwitch supports three of these: PS/2 (including PS/2 wheel), Microsoft serial, and PC Mouse (Mouse Systems); see Section 4.
47 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.7.E Command Procedure On the input side of the ServSwitch, you might need to issue this command twice— once to set the keyboard type and once to set the mouse type. You can enter these global input-side commands at any time.
48 SERVSWITCH™ AND SERVSWITCH ULTRA™ KEYBOARD/MOUSE port (this will require an MKM Adapter Cable), and select the port as if the submaster were a single unit. Then issue the Set Keyboard Mode and Keep Settings commands as described in the previous paragraphs.
49 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.8 S ET M AXIMUM P ORTS Use this command to tell a ServSwitch the total number of ports in its system (on that Switch and all attached submasters) to which devices are or will be connected.
50 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.9 S ET W IDTH OF S UBMASTERS (IBM AND M ULTIPLATFORM M ODELS O NLY ) Use this command to tell an IBM only or multiplatform ServSwitch master how “wide” your submasters are (that is, how many ports each of them has).
51 CHAPTER 4: Operation: Hardware and Keyboard Commands Figure 4-1. Alter native configurations which the Ser vSwitch needs W idth to resolve. ❶ WIDTH = 2 WIDTH = 4 ❷ CPUs CPUs 1 2 1 2 3 4 3 4 5 6.
52 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.10 S ET U NITS (IBM AND M ULTIPLATFORM M ODELS O NLY ) Use this command to tell a n IBM only or multiplatform ServSwitch master how many submasters (as opposed to CPUs) are directly attached to it. It doesn’t matter what kind of Serv device the submaster is.
53 CHAPTER 4: Operation: Hardware and Keyboard Commands Figure 4-2. Alter native configurations which the Ser vSwitch needs Units to resolve. ❶ 1 5 UNITS = 1 6 7 2 3 4 CPUs CPUs Master ServSwitch Su.
54 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.11 S ET K EYBOARD T YPEMATIC (IBM AND M ULTIPLATFORM M ODEL S ERV S WITCHES AND IBM C OMPATIBLE K EYBOARDS O NLY ) Most IBM type keyboards have an internal seven-bit “typematic” setting which governs the way the keyboard responds when you hold a key down to force it to repeat.
55 CHAPTER 4: Operation: Hardware and Keyboard Commands T able 4-7. Typematic Rate Decimal Binary Repeat Rate in Value Bit Values Keys per Second 0[ xx ]00000 30 1[ xx ]00001 26.7 2[ xx ]00010 24 3[ xx ]00011 21.8 4[ xx ]00100 20 5[ xx ]00101 18.5 6[ xx ]00110 17.
56 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.12 T RANSPOSE C OMMAND AND A LT K EYS This command is designed to make life easier for people used to the Sun or Mac keyboard who now need to use a Windows 95/Windows 98 style (104/105-key) PC type shared keyboard, or vice versa.
57 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.14 S END N ULL B YTE (PS/2 T YPE M ICE O NLY ) PS/2 type mice send control data to CPUs in three-byte increments.
58 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.16 S END [S TOP ] The Sun keyboard has too many keys for them all to be mapped one-to-one to keys on a PC or Mac keyboard, so there are a few Sun keys that PC and Mac keyboards can’t directly reproduce. (See Section 4.
59 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.19 A CTIVATE S ELECT W INDOW (S ERV S WITCH U LTRA AND S ERV S WITCH WITH O VERLAY B OARD O NLY ) You can use this command to cause the ServSwitch Ultra to display its “computer select window” (see Section 5.
60 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.4 Using the RS-232 Port 4.4.1 C ONNECTING E QUIPMENT TO THE P ORT For your convenience, a computer or terminal with a TIA RS-232 serial port can be connected to the RS-232 serial port (RJ-12 connector) on the ServSwitch’s rear panel (see Appendix C for a pinout of this connector).
61 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.4.2 S WITCHING P ORTS R EMOTELY (O PTIONAL ) To switch ports on a ServSwitch from a remote computer or terminal attached to the Switch’s RS-232 port, take these steps: 1. Set your computer for serial communication at 9600 bps, no parity, 8 data bits, and 1 stop bit.
62 SERVSWITCH™ AND SERVSWITCH ULTRA™ 3. Make sure the ServSwitch is turned OFF, then turn it ON while holding in both the “+” and “–” buttons on the Switch’s front panel. Once the Switch has powered up, release the “+” and “–” buttons, then the power button.
63 CHAPTER 4: Operation: Hardware and Keyboard Commands 5. If the file transfer is successful, press the space bar on the PC’s keyboard. LED 2 will go dark briefly while the ServSwitch begins reprogramming its flash memory with the new firmware.
64 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.4.3.B Upgrading the Firmware with the DOS COPY Command Alternatively, you can, if you choose, upgrade a unit’s firmware with the DOS COPY command.
65 CHAPTER 4: Operation: Hardware and Keyboard Commands If, however, an error occurs, LED 2 will remain dark, and there is a chance that the computer will lock up (you might have to reboot). If the computer is OK, you’ll have to go back to step 3. If the second attempt doesn’t work, call Black Box for technical support.
66 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5. Operation: On-Screen Display (Ser vSwitch Ultra and Ser vSwitch with Overlay Board Installed Only) 5.1 Overview You can use the ServSwitch Ultra’s on-screen display to: 1.
67 CHAPTER 5: Operation: On-Screen Display This menu and all other on-screen display windows appear “on top of” your computer video, assuming you are switched to a computer with active video.
68 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5.2 The “Configure System” Page Use this page, shown in Figure 5-2 below, to view and change keyboard-type, mouse, expansion, scan, and keyboard-typematic settings. Access it from the main menu by hitting [Enter] when “Configure system” is highlighted.
69 CHAPTER 5: Operation: On-Screen Display be displayed here as “US,” “US/UNIX,” “French,” “Danish,” “German,” “Italian,” “Netherlands/Dutch,” “Norwegian,” “Portugues.
70 SERVSWITCH™ AND SERVSWITCH ULTRA™ “PS/2 wheel” mice, such as the Microsoft IntelliMouse, are similar to regular mice, but have a clickable and scrollable wheel control instead of a middle button.
71 CHAPTER 5: Operation: On-Screen Display 5.2.3 C ONFIGURE S YSTEM : M AXIMUM C OMPUTERS This setting corresponds to the number of computers (CPUs) connected to the ServSwitch Ultra system.
72 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5.2.4 C ONFIGURE S YSTEM : E XPANSION U NITS (IBM AND M ULTIPLATFORM M ODELS O NLY ) This setting corresponds to the number of “submaster” (expansion) Serv units that are connected to the main master IBM only or multiplatform ServSwitch Ultra.
73 CHAPTER 5: Operation: On-Screen Display 5.2.6 C ONFIGURE S YSTEM : S CAN T IME This item determines the time, in seconds, that the ServSwitch Ultra will pause at each of the computers when scanning. The default setting is 5 seconds. To change the scan time, press [Enter] while “Scan time” is highlighted.
74 SERVSWITCH™ AND SERVSWITCH ULTRA™ T able 3-1. Typematic Rate Rate Value Actual Rate in Rate Value Actual Rate in Keystrokes per Keystrokes per Second Second 02 1 6 8 1 2.1 17 8.6 2 2.3 18 9.2 3 2.5 19 10 4 2.7 20 10.9 5 3 21 12 6 3.3 22 13.3 7 3.
75 CHAPTER 5: Operation: On-Screen Display 5.3 The “Configure Computers” Page Use this page to set the name, keyboard type, and mouse type for each CPU port. Access it from the main menu by hitting [Enter] when “Configure computers” is highlighted.
76 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5.3.1 C ONFIGURE C OMPUTERS : C OMPUTER N AME Each computer can be given a name consisting of up to 16 characters. These names appear as labels in the “Computer select” window (see Section 5.5 ). To change a computer name, press [Enter] while the corresponding “Computer name” field is highlighted.
77 CHAPTER 5: Operation: On-Screen Display 5.3.2 C ONFIGURE C OMPUTERS : K EYBOARD (IBM AND M ULTIPLATFORM M ODELS O NLY ) Use this field to tell the IBM PC compatible and multiplatform ServSwitch Ultra what type of keyboard mode (PC mode 1, 2, or 3) a given CPU uses.
78 SERVSWITCH™ AND SERVSWITCH ULTRA™ setting will appear for the Apple only Switch, and only the “Sun” setting will appear for the Sun only Switch.) Once all of your CPU ports have been configured for the proper keyboard mode, make sure you save the changes.
79 CHAPTER 5: Operation: On-Screen Display 5.4 The “Configure Overlay” Page Use this page to set the color of the configuration menus, the resolution of ServSwitch-Ultra-generated video, the type .
80 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5.4.1.B Resolution This item gives you maximum monitor-type flexibility by determining the resolution and refresh rate of the video signal that the ServSwitch Ultra sends to the shared monitor while the unit isn’t receiving any video from the CPU.
81 CHAPTER 5: Operation: On-Screen Display 5.4.2 C ONFIGURE O VERLAY : C OMPUTER S ELECT W INDOW 5.4.2.A Background Color and Text Color These items determine the background and text colors of the “Computer select window” (see Section 5.
82 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5.4.3 C ONFIGURE O VERLAY : C OMPUTER L ABEL 5.4.3.A Background Color and Text Color These items determine the background and text colors of the computer label. The ServSwitch Ultra displays this label on the shared monitor’s screen as you switch between CPUs to identify individual CPUs.
83 CHAPTER 5: Operation: On-Screen Display 5.4.3.D Fade Out This item determines how long the ServSwitch Ultra continues to display the computer label after you switch to a different CPU before allowing it to “fade out.
84 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5.5 The “Computer Select Window” You can bring up a “computer select window” on the shared monitor’s screen to select a specific computer from a list of computers attached to the ServSwitch Ultra.
85 CHAPTER 6: Troubleshooting 6. T roubleshooting The first two sections of this chapter discuss things to try when problems arise in a ServSwitch system. If the trouble you’re having with the Switch is something you haven’t seen before, or if the trouble seems minor, try the procedures detailed in Section 6.
86 SERVSWITCH™ AND SERVSWITCH ULTRA™ 6.2 Common Problems 6.2.1 A CPU C ONNECTED TO Y OUR S ERV S WITCH OR A S UBMASTER D OESN ’ T B OOT , AND Y OU G ET A K EYBOARD OR M OUSE E RROR A. First make sure your ServSwitch and (if one is involved) your submaster are plugged in and powered up.
87 CHAPTER 6: Troubleshooting 6.2.2 Y OU C AN ’ T S WITCH P ORTS FROM THE K EYBOARD A. Can you do anything from the keyboard? If not, the keyboard strand of your MKM cable has probably come loose. Reconnect it. B. The ServSwitch might have lost power for less than three seconds.
88 SERVSWITCH™ AND SERVSWITCH ULTRA™ 6.2.5 T HE S ERV S WITCH S CANS OR S WITCHES TO E MPTY OR N ONEXISTENT P ORTS A. The Maximum Ports setting is too high. (If any of the CPUs you can access are receiving garbage characters, this is a good indicator.
89 CHAPTER 6: Troubleshooting 6.2.9 Y OUR M OUSE D OESN ’ T M OVE THE P OINTER /C URSOR A. What type of mouse is it? If it is any IBM PC type other than those listed as being supported in item A under Section 6.2.6 , chances are that the ServSwitch doesn’t support it.
90 SERVSWITCH™ AND SERVSWITCH ULTRA™ F. If the video problem is not centered on the monitor, check the video strands of your cables. Tighten any loose connections. G. If no cable connectors are loose, begin swapping your cables one at a time. If the problem goes away when you substitute a cable, the old cable is probably defective.
91 CHAPTER 6: Troubleshooting 6.2.15 O NE OR M ORE OF Y OUR CPU S H AS P ROBLEMS E XITING W INDOWS 3. X If a CPU running Windows 3.x locks up or (if it’s also running EMM386 ® ) displays “EMM386 .
92 SERVSWITCH™ AND SERVSWITCH ULTRA™ 6.3 Calling Black Box If you determine that your ServSwitch is malfunctioning, do not attempt to alter or repair the unit . It contains no user-serviceable parts (and see the Caution notice on page 85). Contact Black Box Technical Support at 724-746-5500.
93 APPENDIX A: NVRAM Factory Defaults Appendix A: NVRAM Factor y Defaults The table below and on the next page shows, for the ServSwitch’s saveable options, the default values stored in nonvolatile memory (NVRAM) when the ServSwitch is shipped from the factory.
94 SERVSWITCH™ AND SERVSWITCH ULTRA™ [CTRL] K Type [CTRL] B Pressing the key produces the same scan code Transpose Command and Alt Keys [CTRL] K Type [CTRL] A xxx [ENTER] ( xxx = 0 to 127; see Section 4.
95 APPENDIX B: Cable Product Codes Appendix B: Cable Product Codes The table below and on the next page lists the product codes for all the types of cables we currently offer for use with the ServSwitch. The four digits that follow the dash in each product code indicate how long each cable is in feet (one foot = 30.
96 SERVSWITCH™ AND SERVSWITCH ULTRA™ Standard CPU Adapter Cables: Video Type Keyboard Type Mouse Type Product Code (Connector on Cable) (Connector on Cable) (Connector on Cable) VGA (HD15 male) IB.
97 APPENDIX C: Pinout of RS-232 Port Appendix C: Pinout of RS-232 Por t The table below shows the pinout of the ServSwitch’s RJ-12 (“6-wire RJ-11”) female RS-232 port.
98 SERVSWITCH™ AND SERVSWITCH ULTRA™ Appendix D: The LK461 Keyboard Some of the computers manufactured by Compaq ® subsidiary Digital Equipment Corporation come with a special keyboard called the DEC LK461.
99 APPENDIX E: Installing the ServSwitch Overlay Option Board Appendix E: Installing the Ser vSwitch Overlay Option Board (SW720C-R3) E.1 Introduction The ServSwitch Overlay Option Board, our product .
100 SERVSWITCH™ AND SERVSWITCH ULTRA™ E.2 The Installation Procedure CAUTION! Installing the ServSwitch Overlay Option Board requires almost completely disassembling the ServSwitch or ServManager. This can be complicated and time-consuming, and it is possible to damage the Serv unit.
101 APPENDIX E: Installing the ServSwitch Overlay Option Board Figure E-1. Exploded left-side view . Mini ServSwitch models Step 4: Back- plate screws (will be here on ServManagers) Step 5: Bottom scr.
102 SERVSWITCH™ AND SERVSWITCH ULTRA™ 6. Separate the Serv unit’s PCB(s) and back panel from the bottom panel, being very careful not to bend the LEDs.
103 APPENDIX E: Installing the ServSwitch Overlay Option Board Figure E-2. Exploded front view of the PCB stack. Slimline ServSwitch models Step 13: Overlay-Board standoffs Step 14: Overlay-Board scre.
104 SERVSWITCH™ AND SERVSWITCH ULTRA™ 14. Mount the two washers included with the Overlay Option Board on the two screws that are also included. (You might have removed these from the Board’s mounting standoffs in Step 12.) Screw the screws through the bottom of the PCB’s mounting holes into the Overlay Board’s standoffs.
105 APPENDIX E: Installing the ServSwitch Overlay Option Board Figure E-3. Exploded top views of the master PCB. All ServManager models J4 J13 J12 Step 13: Overlay-Board standoffs Steps 11, 13: J4 Ste.
106 SERVSWITCH™ AND SERVSWITCH ULTRA™ Before putting the Serv unit’s top cover back on, test the unit as directed in steps 23 through 28. 23. Temporarily connect the Serv unit to a monitor, keyboard, and mouse, along with at least one CPU for every PCB in the Switch.
107 APPENDIX E: Installing the ServSwitch Overlay Option Board Figure E-4. Exploded right-side view . Step 14: Overlay-Board screws Step 13: Overlay-Board standoffs All full-size ServSwitch models and.
108 SERVSWITCH™ AND SERVSWITCH ULTRA™ Figure E-5. The Ser vManager’s display and keypad cables. Inside of front cover Surface of master PCB Surface of master PCB Pin 1 Keypad cable Display cable.
109 APPENDIX F: Installing the 4-Port Expansion Board Appendix F: Installing the 4-Por t Expansion Board (KV5x00C) (Full-Size Models Only) F .1 Introduction The 4-Port Expansion Boards for ServSwitch .
110 SERVSWITCH™ AND SERVSWITCH ULTRA™ F .2 The Installation Procedure CAUTION! Installing the 4-Port Expansion Board requires almost completely disassembling the ServSwitch or ServSwitch Ultra. This can be complicated and time-consuming, and it is possible to damage the Switch.
111 APPENDIX F: Installing the 4-Port Expansion Board Figure F-1. The Switch’s cover . Figure F-2. Exploded left-side view of a Ser vSwitch or Ser vSwitch Ultra with the maximum number of ports installed.
112 SERVSWITCH™ AND SERVSWITCH ULTRA™ 8. Unscrew and remove the nuts and washers from the screw-ends of the standoffs that poke through the topmost PCB. There will definitely be two of these standoffs at the front of the PCB; there might also be one on the narrow right-hand end.
113 APPENDIX F: Installing the 4-Port Expansion Board Figure F-3. The Switch’s back panel*. Figure F-4. Exploded front view of a Ser vSwitch’s or Ser vSwitch Ultra’s PCB stack (16-port unit shown). *Solid lines show actual appearance of 8-port Switch prior to Board installation; dotted lines show differences for 4-port or 12-port units.
114 SERVSWITCH™ AND SERVSWITCH ULTRA™ 15. Put the PCB-stack-plus-back-panel assembly back together with the Switch’s bottom and front panels. (This can be very tricky. Hold the assembly at a 45˚ angle relative to the front panel—this will make it much easier to realign the LEDs with the corresponding holes in the front panel.
115 APPENDIX F: Installing the 4-Port Expansion Board Once you reconnect the Switch to its normal system (rebuilding, if necessary, its normal configuration), you can attach additional computers to the Switch’s new CPU ports if all lower-numbered ports are occupied.
116 SERVSWITCH™ AND SERVSWITCH ULTRA™ Appendix G: Rackmounting the Ser vSwitch If you want to mount your ServSwitch in a 19", 23", or 24" rack, make sure you get the right ServSwitc.
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NOTES.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Black Box KV5300 Series c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Black Box KV5300 Series - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Black Box KV5300 Series, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Black Box KV5300 Series va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Black Box KV5300 Series, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Black Box KV5300 Series.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Black Box KV5300 Series. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Black Box KV5300 Series ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
