Manuel d'utilisation / d'entretien du produit M370VT du fabricant Vizio
Aller à la page of 86
VIZIO M370VT User Manual Version 4/21/2010 1 www .VIZI O.co m Dear VIZIO Customer, Congra tulations on your new VIZ IO High De fi nition LCD Television purchase. This User Manual covers M370VT model for any specification difference, please refer to the table i n Chapter 6.
VIZIO M370VT User Manual Version 4/21/2010 2 www .VIZI O.co m Important Safety Instructions Your HDTV is designed and manufacture d to op erate within defined design limits, and misuse may result in electric shock or fire.
VIZIO M370VT User Manual Version 4/21/2010 3 www .VIZI O.co m accompanying your HDTV. • Do not overload power strips and extension cords. Ov erloading ca n result in fire or electric shock. • The wall socket should be i nstalled near your HDTV and easily accessible.
VIZIO M370VT User Manual Version 4/21/2010 4 www .VIZI O.co m Television Antenna C onnection Protection External Television Antenna Grounding If an outside antenna/satellite dish or cable system is to.
VIZIO M370VT User Manual Version 4/21/2010 5 www .VIZI O.co m Table of Conten ts Important Safety Instructions ................................................................................................. .................................... 2 HDTV Accessories and Serv ices .
VIZIO M370VT User Manual Version 4/21/2010 6 www .VIZI O.co m Code for Programming th e Remote Control ................................................
VIZIO M370VT User Manual Version 4/21/2010 7 www .VIZI O.co m Chapter 1 Setting Up Y our HDTV • Read this user manual carefully before in stalling your HDTV. • For the power consumptio n of your HDTV, please check the specification sheet for your model in Chapter 6.
VIZIO M370VT User Manual Version 4/21/2010 8 www .VIZI O.co m Wall Mounting Your HDTV Your HDTV can be mounted on th e wall for viewing. If you choose to mount your HDTV on th e wall, follow the instructions below.
VIZIO M370VT User Manual Version 4/21/2010 9 www .VIZI O.co m Preparing your LCD HDTV for Wall Mounting Your VIZIO HDTV can either be kept on the stand base or mounted on the wall for viewing. If you cho ose to mount the TV on the wall, please follow the instructi ons below for removing the stand.
VIZIO M370VT User Manual Version 4/21/2010 10 www .VIZI O.co m Chapt er 2 Basic Controls and Connections Front Panel POWER ‘VIZIO’ LIGHT – The VIZIO name lights white when powered on and it will get dimmer when powered off.
VIZIO M370VT User Manual Version 4/21/2010 11 www .VIZI O.co m Rear and Side Panel Connections.
VIZIO M370VT User Manual Version 4/21/2010 12 www .VIZI O.co m NOTE: When using the A/V input (usually, a compos ite signal) the video signal (yello w color coded cable) need to be con nected to the green jack connector. Expect to see a black/white video in the Component input, if it is selected by accident.
VIZIO M370VT User Manual Version 4/21/2010 13 www .VIZI O.co m Remote Control Buttons SET — Use to program a different device (DV D, AUDIO SYSTEM, TV and CABLE/SATELLITE BOX) to be controlled by this contro l. POWER ( ) — Press to turn th e TV on from the Standby m ode.
VIZIO M370VT User Manual Version 4/21/2010 14 www .VIZI O.co m BACK — When use with the TV, this button behaves in the same way as the LAST button. It is used as a functional key on the set-top box for cabl e and satellite services with DVR features.
VIZIO M370VT User Manual Version 4/21/2010 15 www .VIZI O.co m Remote Control Range • The effective range of the remote control is approx imately 26 feet (8 meters) from the front of the receiver window and 13 feet (4 meters) at 45° to the left and right.
VIZIO M370VT User Manual Version 4/21/2010 16 www .VIZI O.co m Chapter 3 Connecting Equipment Your HDTV has six different way s to connect your video equi pment from a basic conne ction to the most advanced for digital signals. Connection Quality (type) Connector Description Best (digital) HDMI (High-Definition Mu ltimedia Interface).
VIZIO M370VT User Manual Version 4/21/2010 17 www .VIZI O.co m Connecting Your Cable or Satellite Box Using HDMI Cable and Satellite Boxes that have a HDMI di gital inte rface should be connected to the HDMI input of the LCD HDTV for optimal results. Note: To maintain the disp lay quality, use a VIZIO cert ified HDMI cable.
VIZIO M370VT User Manual Version 4/21/2010 18 www .VIZI O.co m For Cable or Satellite Boxes with DVI: 1. Turn off the power to the LCD HDTV and HDTV Set-Top Box. 2. Using a HDMI-DVI cable, conne ct the DVI end to your HDTV Set-Top Box and the HDMI end to the HDMI2 Input at the side of the LCD HDTV.
VIZIO M370VT User Manual Version 4/21/2010 19 www .VIZI O.co m Using Component Video Connecting your Cable or Satellite Box (Better) 1. Turn off the power to the LCD HDTV an d HDTV Set-Top Box.
VIZIO M370VT User Manual Version 4/21/2010 20 www .VIZI O.co m Connecting Coaxial (RF) Using Your Antenna or Digital Cable for DTV 1. Turn off the power to the LCD HDTV. 2. Connect the coaxial (RF) connector from your anten na or digital cable to the DTV/TV CABLE/AN TENNA connector at the rear of the LCD HDTV.
VIZIO M370VT User Manual Version 4/21/2010 21 www .VIZI O.co m Connecting Your DVD Player You have several options for connecting your DVD player to your HDTV: HDMI, Com ponent and Composite inputs. Based on your home theater con fi guration, you can decide whi ch option is the right one for you.
VIZIO M370VT User Manual Version 4/21/2010 22 www .VIZI O.co m For DVD Players with DVI: 1. Turn off the power to the LCD HDTV an d DVD player. 2. Using a HDMI-DVI ca ble, connect the DVI end to your DVD player and the HDMI end to the HDMI Input at the side of the LCD HDTV.
VIZIO M370VT User Manual Version 4/21/2010 23 www .VIZI O.co m Using Component Video Connecting your DVD Player (Better): 1. Turn off the power to the LCD HDTV an d DVD player. 2. Connect the Y (green color) connector on your DVD player to the corre sponding Y (green color) connector in the Component input at the rear of the LCD HDTV.
VIZIO M370VT User Manual Version 4/21/2010 24 www .VIZI O.co m Using Composite (AV) Vide o Connecting your DVD Player (Good): 1. Turn off the power to the LCD HDTV and DVD player.
VIZIO M370VT User Manual Version 4/21/2010 25 www .VIZI O.co m Connecting an exter nal Receiver/Amp If your sound system has a SPDIF (optical) di gital a udio input you can conne ct it to the optical SPDIF OUT at the rear of the TV. This is active when receiving audio with the programs being viewed no matter what input is being used.
VIZIO M370VT User Manual Version 4/21/2010 26 www .VIZI O.co m Connecting a PC (Computer) 1. Turn off the power to the LCD HDTV an d PC Computer. 2. Connect a 15-pin D-Sub RGB (VGA) cable to the RGB output of your pc com puter and the other end to the RGB PC input at the rear of the LCD HDTV.
VIZIO M370VT User Manual Version 4/21/2010 27 www .VIZI O.co m Chapter 4 Setting Up to W atch T elevision Basic LCD HDTV Start Up 1. Connect Audio and Video Cables Connect audio and video cables from the desired components to your HDTV as described in “Connecting Devices.
VIZIO M370VT User Manual Version 4/21/2010 28 www .VIZI O.co m If your Time Zone observes the daylight saving s, the next display will give the choice to select or no select it.
VIZIO M370VT User Manual Version 4/21/2010 29 www .VIZI O.co m Selecting Inputs 1. Press INPUT on the remote or on the side of your HDTV to select the input source that matches the conne ction you made on the back of your HDTV. A repeated press of INPUT cycles you through the options.
VIZIO M370VT User Manual Version 4/21/2010 30 www .VIZI O.co m Setting the Picture to User’s Preferences 1. Press MENU on the remote control. The Main menu opens. 2. Press the Navigation arrow keys to select Picture , then press OK key . The Picture Settings menu opens.
VIZIO M370VT User Manual Version 4/21/2010 31 www .VIZI O.co m Using the INFO Guide Press INFO three times on the remote to display program informa tion for the channel you are watching.
VIZIO M370VT User Manual Version 4/21/2010 32 www .VIZI O.co m Watching a TV Program Before you start watching TV, please verify that all cables o r antenna connect ions are secure, and the power cord is plugged into a correctly ground ed electrical outlet or surge protector.
VIZIO M370VT User Manual Version 4/21/2010 33 www .VIZI O.co m Using the Navigati on Wheel The Navigation Wheel o n the remote control is designed to make the use of the OSD easier for you, as shown below: The OK key functions as a selectio n button, when the OSD i s already displayed, the function of this key is to select the highlighted option .
VIZIO M370VT User Manual Version 4/21/2010 34 www .VIZI O.co m Unique TV Features This HDTV comes with some extr a features to make your TV experience more enjoyable.
VIZIO M370VT User Manual Version 4/21/2010 35 www .VIZI O.co m Adjusting Settings When viewing DTV / TV or an HDMI, Component, or AV, or Storage Device source, the following picture adjustment OSD scre ens are available when you press MENU on the remote control.
VIZIO M370VT User Manual Version 4/21/2010 36 www .VIZI O.co m Adjusting Multimedia Settings In the Multimedia feature, y ou have the following choices: The following options are available in the Photos menu: 1.
VIZIO M370VT User Manual Version 4/21/2010 37 www .VIZI O.co m Adjusting Wide settings The following table sho ws the different screen mod es and display sizes acco rding to the content being sent to the HDTV. Note : The red lines show the video signal being over scan ned.
VIZIO M370VT User Manual Version 4/21/2010 38 www .VIZI O.co m The following paragraph s describe in detail the differe n ces of the Aspect Ratio being proc essed by the TV: Normal Mode The original 4:3 aspect ra tio (1.33: 1 source) is p reserved, so black bars are added to the left and right of the display image.
VIZIO M370VT User Manual Version 4/21/2010 39 www .VIZI O.co m Adjusting the Audio Setti ngs When viewing a DTV / TV or an HDMI, Component, AV, or PC sou rce, the following audio adjustment OSD screens are available when you p ress MENU on the remote control.
VIZIO M370VT User Manual Version 4/21/2010 40 www .VIZI O.co m Adjusting the TV Settings If you did not set up your HDTV for DTV / TV channels usin g the Initial Setup screens or if your setup ha s changed, you can do so from the TV menu. Press MENU key to bring up the OSD menu, the default option is TV.
VIZIO M370VT User Manual Version 4/21/2010 41 www .VIZI O.co m The following options are available in the Picture menu: 1. Ambient Light Sensor –This feature allows to adjust the backlight level accordingly to the amount surroundi ng ambient lightening.
VIZIO M370VT User Manual Version 4/21/2010 42 www .VIZI O.co m the scene. Film is typically shot at 24 frames pe r second. Any time that film is displayed at a frame rate that is not an even multiple of 24, j udder will result.
VIZIO M370VT User Manual Version 4/21/2010 43 www .VIZI O.co m The following options are available in the Parental menu: 1. Ratings Enable – This option allows blocking channels based on the ratings established by regulations. 2. Channel Locks – This option allows blocking channels no matter what content.
VIZIO M370VT User Manual Version 4/21/2010 44 www .VIZI O.co m 4. USA - Movie – This option allows blocking of selected TV or Ca ble channels based on ratings established for US broadcasts. Sele ct the desired rating and pre ss OK to block (lock) or unblock (unlock).
VIZIO M370VT User Manual Version 4/21/2010 45 www .VIZI O.co m 5. CAN – English – This option allows blocking of selected Canadian English TV or Cable channels based on ag e Movie Rating Definitio.
VIZIO M370VT User Manual Version 4/21/2010 46 www .VIZI O.co m 6. CAN – French – This option allows blocking of sel ected Canadian French TV or Cable channels based on ag e.
VIZIO M370VT User Manual Version 4/21/2010 47 www .VIZI O.co m 7. Alternative Rating Region – This is reserved for future use in the event that the parental control system is ever updated. Your HDTV w ill be able to receive and update the rating syst em to it.
VIZIO M370VT User Manual Version 4/21/2010 48 www .VIZI O.co m Adjustments on the Help Menu The Help settings menu allows seeing the up to date information regarding your HDTV as well as the option to reset all values of the TV parameters and features to defaults (factory) settings.
VIZIO M370VT User Manual Version 4/21/2010 49 www .VIZI O.co m Adjusting the CC (Closed Caption) settings When viewing a DTV / TV or an HDMI, Comp onent, AV, or PC source, the following setup adju stment OSD screens are available when you press MENU on the remote control.
VIZIO M370VT User Manual Version 4/21/2010 50 www .VIZI O.co m Chapter 5 Maintenance and T roubleshooting Maintenance Important 1. Make sure that the power cabl e is re moved from the socket before cleaning the TV. 2. Do not use volatile solvent (such as tol uene, ro sin and alcoh ol) to clean the TV.
VIZIO M370VT User Manual Version 4/21/2010 51 www .VIZI O.co m Troubleshooting Guide If the TV fails to operate, or the perform ance changes dramatically, che ck the display in accordance with the following instructions. Remembe r to check the peri pherals to pinpoint the source of the probl em.
VIZIO M370VT User Manual Version 4/21/2010 52 www .VIZI O.co m Problem Solution You cannot see a picture. Make sure that the power cord is plugg ed into a grounded electric al outlet. Make sure that the power button is turn ed on. Make sure that the selected input sour ce is connected to a working input source.
VIZIO M370VT User Manual Version 4/21/2010 53 www .VIZI O.co m Telephone & Technical Support Products are often returne d due to a technical problem ra ther than a defective prod uct that may result in unnecessary shipping charges billed to you. Our train ed support p ersonnel can o ften resolve the problem over the phone.
VIZIO M370VT User Manual Version 4/21/2010 54 www .VIZI O.co m FCC Class B Radio Interference Statement NOTE: This equipment ha s been tested and found t o co mply with the limits for a Cla ss B digital device, pursuant to Part 15 of the FCC Rules.
VIZIO M370VT User Manual Version 4/21/2010 55 www .VIZI O.co m Chapter 6 Specifications Product specifications may change with out notice or obligation. M370VT Specifications Panel 37” Diagonal (37” Diagona l viewing), 16:9 Aspect Ratio Resoluti on 1920 x 10 80 pixels Pixel (Dot) Pitch 0.
VIZIO M370VT User Manual Version 4/21/2010 56 www .VIZI O.co m Preset PC Resolutions M370VT Preset PC Resolutions If connecting to a PC through the RGB PC input, set the TV timing mode to VESA 1920x1080 at 60HZ for better picture quality (refer to the graphic card’s user guide for questions on how to set this timi ng mode).
VIZIO M370VT User Manual Version 4/21/2010 57 www .VIZI O.co m Glossary – Standard D efinitions Analog TV: Today’s TV system using radio frequen cy wave s to transmit and display pictures and sound. Aspect Ratio (4x3): Traditi onal TV “aspect ratio”, that is, the scree n width as compared to its height.
VIZIO M370VT User Manual Version 4/21/2010 58 www .VIZI O.co m Chapter 7 W arranty ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR Covers units purchased as new in United States and Puerto Ri co Only VIZ.
VIZIO M370VT User Manual Version 4/21/2010 59 www .VIZI O.co m THERE ARE NO EXPRESS WARRANTIES OTHE R TH AN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IM PLIED WA RRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE.
VIZIO M370VT User Manua l Version 4/21/2010 60 www .VIZI O.co m Chapter 8 Index A AC IN jack, 12 Accessories, 6 Adjustments Selecting the Screen Size, 57 Volume, 10, 50 antenna setting as TV signa.
VIZIO M370VT User Manua l Version 4/21/2010 61 www .VIZI O.co m installing batteries, 15 range, 15 safety, 15 Remote Control Using your Cable or Satellite Remote to Operate your VIZIO TV, 15 RGB Conne.
VIZIO M370VT User Manua l Version 4/21/2010 62 www .VIZI O.co m Code for Programming t he Remote Control Use the following tables to find the codes for the devi ce which you would control with the remote.
VIZIO M370VT User Manua l Version 4/21/2010 63 www .VIZI O.co m Panasonic 01982 Pioneer 01877, 00877 Rogers 01877 Scientific Atlanta 01877, 00877 Sejin 01602 Shaw 01376 Sony 01006 Suddenlink 01376, 01.
VIZIO M370VT User Manua l Version 4/21/2010 64 www .VIZI O.co m Altec Lansing 30607, 31056, 32251 Apple 31115 Creative 32288 D-Link 31522 Denon 32502, 32815 DLO 31155 GPX 32113 Griffin 31891 iDeck 311.
VIZIO M370VT User Manua l Version 4/21/2010 65 www .VIZI O.co m Epson 01563 Gateway 01272 GE 02360, 02450 Goodmind 02450 Gridlink 02348 Hewlett Packard 01272 Howard Computers 01272 HP 01272 Hush 01272.
VIZIO M370VT User Manua l Version 4/21/2010 66 www .VIZI O.co m Systemax 01272 Tagar Systems 01272 Tivax 02185 Toshiba 01272 Touch 01272 Ventura 02454 Venturer 02454 Verizon 02378 Viewsonic 01272 Vizi.
VIZIO M370VT User Manua l Version 4/21/2010 67 www .VIZI O.co m Go Video 31532 Harman/Kardo n 30891, 31304, 31306, 32241, 32443 Hitachi 31801 iHome 32435 iLive 32013 Initial 31426 Insignia 31030, 3107.
VIZIO M370VT User Manua l Version 4/21/2010 68 www .VIZI O.co m RCA 31023, 31609, 31254, 31074, 31390, 31511, 32041 Regent 31437 Rio 31869 Saba 31519 Samsung 31868, 31295, 31304, 31500 Sangean 31888, .
VIZIO M370VT User Manua l Version 4/21/2010 69 www .VIZI O.co m DirecTV 01377, 00392, 00566, 00639, 01639, 01142, 00247, 00749,01749, 01856, 01076, 01109, 01414, 01442, 01443, 01444,01609 Dish Network.
VIZIO M370VT User Manua l Version 4/21/2010 70 www .VIZI O.co m DirecTV 01377, 00392, 00639, 01142, 01076, 01442, 01443, 01444 Dish Network 00775, 01505 Dishpro 00775, 01505 Echostar 00775, 01505, 011.
VIZIO M370VT User Manua l Version 4/21/2010 71 www .VIZI O.co m Coby 11634, 12306, 12315, 12340, 12343, 12344, 12345, 12347,12348, 12350 Commercial Solutions 11447, 10047 Crosley 10000, 10054 Curtis 1.
VIZIO M370VT User Manua l Version 4/21/2010 72 www .VIZI O.co m Go Video 10886 GoldStar 10178 Grundig 10683 Haier 11034, 11748, 11749, 11753, 12309 Hallmark 10178 Hanns.
VIZIO M370VT User Manua l Version 4/21/2010 73 www .VIZI O.co m Magnavox 11454, 11866, 10054, 10051, 10706, 10802, 11198, 11254,11365, 11525, 11944, 11963, 11990, 12372 Marantz 11454, 10054, 10704, 10.
VIZIO M370VT User Manua l Version 4/21/2010 74 www .VIZI O.co m Philco 11394, 10054, 10171, 11271, 11963 Philips 11454, 11866, 10054, 10690, 11154, 11744, 11867, 11961, 12372, 12374 Pioneer 11457, 101.
VIZIO M370VT User Manua l Version 4/21/2010 75 www .VIZI O.co m Sole 11623 Sony 10810, 10000, 10834, 11685 Soundesign 10178 Sova 11952 Soyo 11520, 11826 Spectroniq 11498, 11687 Squareview 10171 Studio.
VIZIO M370VT User Manua l Version 4/21/2010 76 www .VIZI O.co m Zenith 11423, 10000, 10047, 10017, 10463, 11265, 10178, 11145,10145, 11661 TV/DVD Combination (T) Akai 11675, 11935, 12232 Audiovox 1193.
VIZIO M370VT User Manua l Version 4/21/2010 77 www .VIZI O.co m Panasonic 11941 Philips 11961 Polaroid 11523, 11766, 12002 Proscan 12256 RCA 11948, 12002, 12187 Sansui 11670, 11935 Sharp 10818, 12360 .
VIZIO M370VT User Manua l Version 4/21/2010 78 www .VIZI O.co m Electrohome 20037, 20043 Electrophonic 20037 Emerex 20032 Emerson 20037, 20000, 20043, 20278, 20593, 21593 Fuji 20035, 20033 Funai 20000.
VIZIO M370VT User Manua l Version 4/21/2010 79 www .VIZI O.co m NEC 20067, 20038 Nikko 20037 Niveus Media 21972 Northgate 21972 Olympus 20035 Optimus 21062, 20162, 20037, 20048, 20593 Panasonic 21062,.
VIZIO M370VT User Manua l Version 4/21/2010 80 www .VIZI O.co m Tagar Systems 21972 Tashiko 20037 Teac 20000 Technics 20035, 20162 Teknika 20035, 20037, 20000 Thomas 20000 Tivo 20739, 20618, 20636, 20.
VIZIO M370VT User Manua l Version 4/21/2010 81 www .VIZI O.co m Northgate 21972 Panasonic 20614, 20616 Philips 20739, 20618 ReplayTV 20614, 20616 Sonic Blue 20614, 20616 Sony 20636, 21972 Stack 9 2197.
VIZIO M370VT User Manua l Version 4/21/2010 82 www .VIZI O.co m Akai 20143, 20695, 20770, 22439 Alco 20790 Allegro 20869 Apex Digital 20672, 20755, 20794, 20796, 20797, 21004, 21020, 21056,21061 Arrgo.
VIZIO M370VT User Manua l Version 4/21/2010 83 www .VIZI O.co m Humax 21500, 21588 iLo 21348, 21472 Initial 21472 Insignia 20675, 21013, 22095, 22255, 22428, 22596, 22620 Integra 20571, 22147, 21769, .
VIZIO M370VT User Manua l Version 4/21/2010 84 www .VIZI O.co m Portland 20770 Presidian 20675 Proceed 20672 Proscan 20522, 22450 ProVision 20778 RCA 20522, 20571, 21769, 20790, 20822, 21013, 22213, 2.
VIZIO M370VT User Manua l Version 4/21/2010 85 www .VIZI O.co m Insignia 20675, 22428, 22596 Integra 22147, 21769 JVC 22365 LG 20741, 21602 Magnavox 20675 Marantz 22414 Microsoft 22083 NAD 22572 Olevi.
VIZIO M370VT User Manua l Version 4/21/2010 86 www .VIZI O.co m Insignia 21013, 22255, 22620 JVC 22472 LG 22485 Magnavox 21472, 22229, 22632 Mintek 21472 Panasonic 21490 Polaroid 21013, 22110, 22140 P.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Vizio M370VT c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Vizio M370VT - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Vizio M370VT, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Vizio M370VT va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Vizio M370VT, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Vizio M370VT.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Vizio M370VT. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Vizio M370VT ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.