Manuel d'utilisation / d'entretien du produit 56K du fabricant Viking
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VIKING 56K EXTERNAL MODEM (MAC & WINDOWS OS) Manual No. 1005258 Release 06/99, Rev B SPEED • POWER • PERFORMANCE ® USER’S GUIDE.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Table of Contents 1 Introduction 56K External F eatures & Specifications 1 2 Before Y ou Install System Requir ements 2 Phone Requirements 3 Communications Software requirements 3 3 Installation Hardware Installation 4-6 Software Installation 7 Mac OS 7.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 1 Introduction Congratulations on pur chasing your Vik ing Components 56K External fax/modem for y our computer . T o turn your comput er into a communications center , all you need is your Vik ing fax/modem and a standard analog phone line.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 2 Before You Install It is recommended to read any additional inf ormation in your system ’ s “ Owner ’ s Guide ” regarding external modems before continuing . S ystem Requiremen ts Computer: • Any comput er with a COM, SERIAL, MODEM or RS-232 por t.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Phone Line Requirements The phone line required b y the Vik ing Components fax/modem is an analog RJ- 11. This is a standard residential phone line . W arning: Do not use a PBX or digital phone line.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 3 Installation This chapter contains instructions on installing your V iking 56K Ex ternal fax/modem. Hardwar e Installation 1. T urn off your comput er and any attached devices , such as printers or external drives.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Hardware Installation (Continued) 3. Plug the AC pow er adapter into a standard wall outlet. Also plug one end of the phone cord into a wall phone jack. W arning: The phone jack you use must be for an analog phone line .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Hardware Installation (Continued) 5. Locate the AC po wer cable plug . Plug the cable from the A C power supply in and rap it around the post, so that the po wer cable crosses and exists out the back panel, as shown in the illustration on the previous page.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Software Installation Once the Viking fax/modem is installed, you will need to install the software nec- essar y to communicat e with the fax/modem. This section will cover the st eps necessary to configure each of the operating systems.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Mac OS 7.5.3 or Later (C ontinued): 4. Once the driver installation is done , click the “ Quit ” button to lea ve the installer . 5. Click the “ Restart ” button to restart your system. 6. From the Apple ( ) menu, select “ Control Panel ” and then choose “ Modem .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE MacC omC enter C ommunica tion Sof tware 1. Inser t the “ Viking Modem Companion Sof tware ” CD in your c omputer ’ s CD-ROM drive . Once the CD appears on your syst em ’ s desktop , double-click on its icon to open.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE MacC omC enter C ommunica tion Sof tware (C ontinued) 3. Once the software for MacC omCenter has been loaded , a modem description window will appear . Click the “ OK ” button to c ontinue with the software setup.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Remote Acc ess/Mac PPP Setup 1. Fr om the Apple menu, select “ Control Panel ” and then choose “ TCP/IP .” F rom the “ Connect Via ” pop-up menu, choose “ PPP .” F rom the “ C onfigure ” pop-up menu, choose “ PPP Ser ver .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 95 Software: 1. After the boot sequence , you will be prompted with the “ New Hardw are Found ” message. Click on the “ OK ” button. 2. T he “ Update Device Wizar d ” window will appear .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 98 Software: 1. Y ou will be prompted with the “ New Hardw are F ound ” message. Then “ Add New Hardware Wizard ” window will appear . A message in the window will r ead “ This wizard searches for new driv ers for : 56Modem .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 98 Software (Continued): 3. The nex t message that should appear in the “ Add New Hardware Wizard ”i s “ Windows will search for new driv ers in its driver database on your har d drive, and in any of the following selected locations .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 98 Software (Continued): 5. The final message in the “ Add New Hardware Wizard ” should show your new Vik ing modem “ Viking V .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0: 1. From the “ Star t ” button on y our desktop , select “ Settings ” and then “ Control Panel .” 2. Click on the “ Modems ” icon. The “ Install New Modem ” window will appear .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0 (Continued): 3. Y ou will receive a message that a “ Standard Modem ” was found . Click on the “ Change ” button to load the correct modem and drivers. 4. A window will appear showing a list of Manufac turers and Models.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0 (Continued): 5. Inser t the diver diskette that was included with your modem. (I f the diskette was not included or lost, the drivers can be downloaded from our Web sit e) Selec t your floppy diskette drive at the bott om of the window and click on the “ OK ” but- ton.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0 (Continued): 7. The next window will show the selected modem has changed from “ Standard Modem ”t o “ Viking V .90+K56Flex EX T Modem .” Click on the “ Next ” button. 8. Complete the information needed under the “ Location Information ” window .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0 (Continued): 9. T he “ Modem Properties ” window will appear . T o view and/or change your new modems dialing properties, first select the “ Viking V .90+K56Flex EXT Modem ” under the modem section of this window .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Using Data and Fax Communication Software Usually , most communication software installation programs will automatically detect your Vik ing fax/modem and pref orm the appropriate configurations .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 4 Technical Notes This chapter co vers the definitions of the status lights on the front of y our ex ter- nal modem, the COM port and IRQ settings, and information necessary when the system does not automatically configur e the fax/modem properly .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 95 & 98 COM Ports and IRQ Settings Identifying COM Port Settings 1. Click on the “ Start ” button and select “ Settings , ” then “ Control P anel .” 2. In the “ Control P anel ,” double click on the “ System ” ic on.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 5 Troubleshooting This chapter will co ver some solutions to some common pr oblems you may expe- rience when installing your V iking PC Card modem. Some solutions may not apply to your operating syst em or may not be listed .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE General (Continued) Problem Modem cables do not fit. Can not hear the speaker or the modem. Modem does not dial or it dials incorrectly . Modem does not fax Solution • Be sure that you ha ve the correct pin count on the cable connector .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE General (Continued) Problem No Dial T one message How can I change the speak er vol- ume on the modem? Solution • Are all of the cable connection.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Mac OS 7.5.3 or Later • If your modem has difficulty operating , verify the modem settings. In the exam- ple below we ha ve entered only the pertinent information. T o access this screen, simply open the hard drive and go int o the MacComCenter f older .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 6 Basic AT Commands F rom terminal mode or command line , A T commands allow you to contr ol your modem. If you are using your communications software to operat e your modem, the software menus configure the A T commands.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function I3 Report firmware revision, model, and inter face type. I4 Report response programmed by an OEM. I5 Report the countr y code parameter . I6 Report modem data pump model and code revision.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function X1 Repor t basic call progress result c odes and connections speeds (OK, CONNECT , RING, NO CARRIER (also , for busy , if enabled, and dial tone detected), NO ANSWER, CONNECT XX XX, and ERROR.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function &G0 Disable guard tone. &G1 Disable guard tone. &G2 Enable 1800 Hz tone. &J0 Set S-Register response only for compatibility . &J1 Set S-Register response only for compatibility .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function &T1 Initiate local analog loopback. &T2 Returns ERROR result code . &T3 Initiate local digital loopback. &T4 Allow r emote digital loopback.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function When modem receives br eak from the remote modem: K0,1 Clear data buffers and send break t o DTE. K2,3 Send a break immediately to DTE. K4,5 Send a break with received data t o the DTE.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE ECC Commands Command Function %C0 Disable data compression. %C1 Enable MNP 5 data compression. %C2 Enable V .42 bis data compression. %C3 Enable both V .42 and MNP 5 compression. A0 Set maximum block size in MNP to 64.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE MNP 10 Commands (Continued) Command Function @M0 Select initial transmit level of -26 dBm. @M1 Select initial transmit level of -30 dBm. @M2 Select initial transmit level of -10 dBm. @M3 - @M10 Select initial transmit level of -10 dBm.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Fax Class 1 Command Function +FCLASS=n Ser vice class. +F AE=n Data/fax auto answer . +FRH=n Receive data with HDL C framing. +FRM=n Receive data. +FRS=n Receive silenc e. +FTH=n T ransmit data with HDL C framing.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Fax Class 2 (Continued) Command Function +FET=N T ransmit page punctuation. +FHNG Call termination with status. +FK Session termination. +FLID= Local ID string . +FLPL Document for polling. +FMDL? Identify model.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 7 Modem Driver & Firmware Upgrades Y our V iking Ex ternal modem can be upgraded b y updating its drivers and through firmware upgrades . These upgrades can be downloaded from V iking Components Web page at: http://www .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 8 Contacting Technical Support If your questions hav e not been answered or if y ou are unable to solve a problem with your modem by using this guide , Vik ing Components has T echnical Suppor t av ailable 7 days a week and 24 hours a da y .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 9 Communication Regulations INDUSTRY CANADA (IC) NOTICE: “ NO TICE: The Industry Canada (IC) label identifies cer tified equipment.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE PART 68 REQUIREMENTS: This equipment complies with P art 68 of the FCC Rules. On this equipment there is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) f or this equipment.
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE PART 68 REQUIREMENTS (Continued): This equipment may not be used on c oin ser vice provided b y the telephone com- pany .
VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 10 Warranty & Disclaimers 5 YEAR WARRANTY All Viking Componen ts products have been thor oughly tested free of defects in material and workmanship .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Viking 56K c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Viking 56K - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Viking 56K, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Viking 56K va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Viking 56K, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Viking 56K.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Viking 56K. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Viking 56K ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
