Manuel d'utilisation / d'entretien du produit NVS16-X du fabricant Toshiba
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1 Network Video Recorder NVS User Manual NVS8-X NVS16-X NVS32-X model no. Please carefully read these instructions before using this product. Save this manual for future use.
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iii Surveillix™ NVS User Manual Manual Edition 2 9103AB –MAY 200 9 Printed in USA No part of this do cumentation may be reproduc ed in any m eans, electronic or mechanic al, for any purpos e, except as ex pressed in the Softwar e License Agreeme nt.
iv LIMITED W ARRANTY DIGITAL VIDEO RECORDER The Imaging Systems Di vision of Toshiba America Informatio n Systems, Inc. ( “ISD”) makes th e follow ing limited warranties.
v IMPORTANT SAFEGUARDS 1. Read Owner’s Manual – A fter unpacking this product, read the owner’s manual carefully, and follow all the operating an d other instruction 2. Power Sources – This product should be operated only from the type of p ower source indicated on the label.
vi IMPORTANT SAFEGUARDS, continued 16. Damage Requiring Service – Unplug the unit from the outlet and refer servicing to qualified service personnel under the following conditions: a. When the power-supply co rd or plug is damaged. b. If liquid has been spilled, o r objects have fallen into the unit.
vii NOTES ON CLEANING Use a soft dry clot h for cleaning. For stubborn dirt, s oak the cloth in a weak detergent solution, wri ng well and wipe. Use a dry cloth to wipe it dry . Do not use any type of solvent, such as thinner and benze ne, as they may damage the surfac e of the DVR.
viii WARNING TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE. DO NOT OPEN THE CABINET. REFER SERVICING TO QUALIFIED PERSONNEL ONLY. CAUTION CAUTI ON: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT RE MO V E C O VER ( O R BAC K).
ix RACK MOUNT INSTRUCTIONS Elevated Operating Ambient – If ins talled in a closed or mu lti-unit rack ass embly, the operating ambi ent temperature of the rac k environment may be greater than room a mbient.
x CE NOTICE This product is in conformity with the followi ng European Directives: ELECTROMAGNETIC COMPATIBILITY DIRECTIVE , 89/336/EEC (as amended by 92/31/EECand by Article 5 of 93/68/EEC) per the p.
xi Table of Contents PREFACE ....................................................................................................................... ............................................. 15 ABOUT THIS GUIDE ................................
xii Locating the Sy stem ID ........................................................................................................ .......................... 41 Obtaining the Unlock Code ..........................................................
xiii Alarm Ev ent ................................................................................................................... ................................ 61 INSTANT RE CORDING ..........................................................
xiv WEB VIEWER ............................................................................................................................... ............................... 85 WEB VIEWER OVERVIEW .................................................
15 PREFACE ABOUT THIS GUIDE This manual is a setup an d maintenance guide that can be used f or reference when setting up the NVS unit and for troubl eshooti ng when a problem occurs.
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17 INTRODUCTION PRODUCT DESCRIPTION A Surveillix NVS is simply a server that performs as a High Definit ion Digital Recorder. By utilizing the m any features of a c omputer , including proces sing pow.
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19 CONTROLS AND CONNECTIONS This chapter inclu des the following information: • Input/Output conn ector locations • Front Panel Controls an d LEDs • Rear Panel Connec tors.
20 BASIC FEATURES Surv eillix™ state-of-th e-art High Definition Digital Recorders are hous ed in a high perf ormance and vers atile 4U Aluminum Rack - Mount case allowi ng easy storage o f multiple NVS’ fo r enterprise applic ations.
21 FRONT PANEL CONT ROLS AND LEDS The front panel of the NVS unit contains th e devices that will be c ommonly used for data r emoval, retrieval, and backup replac eme nt.
22 REAR PANEL CONNECTORS The rear panel of the NVS unit contains virtually al l of the connectors y ou will be using. B elow is a diagram that outlines th e location and description of each con nec to.
23 GETTING STARTED This chapter includes the following information: • Included Components • Setting up your NVS Hardware • Optional Components.
24 IDENTIFYING INCLUDED COMPONENTS Surv eillix™ NVS sy stems c ome with a mouse, k eyboar d and selected s oftware and c ables. Iden tify the fol lowing comp onents to mak e sure everything has been proper ly included wit h your new NVS unit. If a n y of the followin g items are missing, contact yo ur deal er to arrange a replacement.
25 KEYBOARD SETUP To attach the keyb oard to th e DVR u nit, pl ug the end of the Keyboard in to the k ey boar d PS/2 Port located o n the back of the m a chine. The keyboard PS/2 Port c an be identified by the purple c olor. Refer to the Rear Panel Connectors diagra m for more informati on.
26 MONITOR SETUP There are 2 availa ble connections f or monitors which can be used indiv idually or in tandem. SVGA Output To VGA Monitor. DVI-D Output To TV / Digital Monitor Attach the monitor or mo nitors to the rear of t he NVR using the cabl e supplied by the monitor manufact urer.
27 HARD DRIVE ARRAY NOTE: The Alarm Light will tur n on if the Har d Drives reach a tem perature above safe operating condi tions Swapping a Hard Drive 1. Press the hard dri ve power button to turn off p ower to the hard drive yo u wish to remove. 2. Turn the button lock to the open position and push the handle release button.
28 OPTIONAL COMPONENTS To fully utilize the NVR’s potential; s everal option al Surveillix com ponents are liste d below. Contact the dealer for more in formation. Extra Video Storage Hard Drive Each DVR has a virtua lly unlimit ed storage pote ntial.
29 NVS BASICS This chapter inclu des the following information: • Registration and U pgrade • Turning the DVR on an d off • Becoming famili ar with the Display s creen • Defining Screen Div is.
30 SETTING THE TIME AND DATE 1. Exit to Windows by clicking the Exit button from the Display s creen and selectin g Restart in Windows Mode. (See the Dis play screen section later in this chapter) 2. Open Windows Ex plorer. Do this by r ight-clicking the M y Computer Icon (l ocated on the top l eft hand corner of the Des ktop) and select Explore.
31 Importing DVR Settings 1. Exit to Windows by clicking the Exit button on t he Display s creen and sel ecting Restart in Windows Mode. (See t he Display screen section later in this chapter) 2. Click Start > Programs > Surveillix > VFormat.
32 DISPLAY SCREEN Each time the DVR starts, the program def aults to the Display screen. The followi ng diagram outlines the buttons and features used on the Display s creen. You sho uld become famil iar with these options as this is the screen th at will be display ed the majority of the time.
33 CAMERA VIEW Recording Status Indicator The camera statu s for each camera is displayed in the upper righ t corner on the Video Display Area. The following ar e the diff erent states for each c amera: Recording Displayed when the c amera is currently being recorded to th e DVR.
34 SCREEN DIVISION BUTTONS The Scre en Division men u allows you to v iew cameras in groups such as two by two, three by three and f our by four. The button options are shown below. 1st Four Cameras View – Displays c ameras 1-4 i n the Vi deo Display Area.
35 SETUP OPTIONS This chapter inclu des the following information: • Setup Overview • Camera Setup • Motion • Frame Setup • Schedule • Sensor • Network • Information • Administrative.
36 SETUP OVERVIEW The Setup o ptions allow you to optimize your DVR by adj usting things like camera names, reboot schedules , recording schedu les and more.
37 CAMERA SETUP Select Camera Selects the came ra to be edited. Selected Came ra Display Displays the li ve camera fee d from the camera sel ected. Sensor Connection Specify which sen sors are currently i n use. Enable Network Device PTZ Enables setup and use of Network Camer a and PTZ Functio nality.
38 NETWORK VIDEO Supported IP Camera Manufactur ers ACTi Arecont Vision Axis Brans D-Link IQeye Lumenera Mobotix Panasonic Pixord Samsung Securgen Sony Stardot Toshiba VivoTek Connecting a Network Device Connecting Manually 1. From the Display screen, clic k Setup .
39 Connecting with Camera Finder 1. From the Display screen, clic k Setup . 2. Click the Network Video tab. 3. Click the Add/Remove Device tab. 4. Click Find Cameras to automatic ally find all conn ected Network camera s. 5. Select the ch eck box next to th e desired cam era.
40 Camera Configuration The Camera Configurat ion tab displa ys information on all cameras (analo g and network) co nnected to the Sur veillix DVR Displaying More Columns The Camera Configuratio n tab can be customize d to display the inf ormation you use mo st.
41 Upgrade and Registration Have the following information ava ilable before regis tering. Software Serial Number: T hat product Serial Number is the unique number that Tos hiba provided with the purchas e software. System ID: The System ID is a number t hat is generated by the Surveillix unit.
42 5. Verify the informat ion. 6. Click Next if the informatio n provided is correct. 7. Once validate d, the user will be pr ovided with the Unlock Code. 8. Print the page and save for later r eference. Unlocking the Upgrade 1. Return to Setup > Network Cameras > License .
43 MOTION SETUP The DVR allows the user t o adjust several differ ent Motion Se ttings and cr eate motion detect ion areas. Create a Motion Area 1. Click Motion in Setup . 2. Select a camera fr om the Select Camera list. 3. Select the Det ect Detail Motion Area check box .
44 Activating an Alarm on a Motion Event 1. In the Motion Setup wind ow, select a camer a to edit from t he Camera list. 2. Create a motion area. 3. Select the Al arm Output c heck box. 4. Select a Control Output to activate for the sel ected camera. 5.
45 SCHEDULE SETUP Recording Schedule The Recording Sched ule win dow all ows the user to c r eate d iffer ent recording sc hed ules b ased on the d ay , t i me, and type of r eco rding desired.
46 Sensor Schedule The Sensors will s upersede all other types of rec ording modes (Motion and Conti nuous). Regardless of the recordin g schedule o f a particular camera, if a sensor event oc curs the associated cameras will begin recording as a Sensor Event.
47 Create a Recording Schedule 1. Select a day to begin crea ting the schedule for -or- click Single Day Selection , enabling Multi Day Sel ection , to create the same schedule for multiple days. 2. Highlight the Time-Blocks with i n the Recording Schedule window for t he camera(s) selected to s chedule.
48 Special Day Schedule The user can create days that have a unique recor ding schedule. If nec essary create thes e on days that are ‘not ty pical’ such as Holidays, Special Events, etc. Creating/Editing a ‘Sp ecial Day’ Schedule 1. Click Normal Day Mode to enable the Special Day Mo de .
49 System Restart Setup System Restart Setup allows the user to define a sche dule wherein the DVR automatically restarts according to s pecified para me ters. Create System Restart Schedule 1. Click Schedule on the Setup s creen. 2. Click Restart Setup .
50 GENERAL SETUP Function Beep on Login Fail Enables the DVR to beep c ontinuously in response to a failed logi n attempt. Only an authorized login will stop the beep ing. Sequence Setting Allows the video out picture to automatically cycle through channels at a set speed.
51 Connecting to a Wide Screen Display 1. Click Exit on the Display s creen and selec t Exit in Windows Mode . 2. Right-click the Desktop and select Properties . 3. Click the Settings tab. 4. Drag the Screen Resolution b ar to the proper reso lution of the connec ted display.
52 Auto Sequence Setting Auto Sequencing is av aila ble e ith er i n the Display s c reen wh en Aut o Sequencing has been enabled or wh en a Spot-Monit or o ut sig nal is used to disp lay on a spot monitor. Auto Seq uencing conven iently display s video chann els at specifie d intervals and s equences through each se lected channe l.
53 NETWORK SETUP Network Setup allows the user to adjust settings such as Ports, set up emergency PPP information for use with the Emergency Age nt and enable Remot e Access. Transport Rate A bandwidth throttl e based on percentage of free network . Web Viewer (iDVR) Enables/Disables access to the DVR using the Web Vi ewer interface.
54 INFORMATION The Infor mation display allows users to define the site code nec essary for connecting to re mote software, save comments rela ti ve to the DVR and store tec h support and c ontact number informat ion. Site Code A user-specified uniq ue identificatio n name used by other DVR software to identify the DVR.
55 ADMINISTRATIVE SETUP Disk Management The Disk Management window is a native Windows fu nction. Th is windo w displays the par tition sc heme and health stat us of the Ha rd Disk Drives in the DVR. This window is often used to troubleshoot a DVR, or verify the amo unt of Hard Drive storage inst alled.
56 Setting Up DDNS Dynamic Domain Name System (D DNS) is a service that provides a static address to simplify remote con nection to the DVR. This service is most u seful for install ations where the WA N (public) IP address is dynamic (changes from time to time).
57 User Management The User Ma nagement Console a llows the admi nistrator to crea te, edit, and del ete user accounts . Each user ac count can be assigned differen t privileges to limit the usage of the DVR s ystem.
58 User Rank The User Rankin g structure allo ws the option to assig n a privilege system (1-10 where one ha s the most rights) to u sers of the DVR Software. For examp le. Since only one user is allowed t o use the PTZ contro ls at any one ti me, an administrator with a higher rank can kick another u ser out and take c ontrol of the PTZ.
59 Status Check / Email General 1. Click Setup on the Display sc reen. 2. Click Administrative . 3. Click Status Check/Email . 4. Select the En abl e Email Alarm chec k box. 5. Enter a From Name and e-mail Address . Note This name and address will appear in the From line of the email alert message.
60 Storage Check 1. Set up the General an d Users tabs firs t. (see above) 2. Select the Use St orage Check check box. 3. Define the number of min utes. 4. Select an Alert Op tion, Beep or Popup Mes sage, if desired. 5. Click Apply. Recording Data Check 1.
61 SMART Information The SMART Information tab display s Hard Drive informati on. SMART Alert 1. Setup the General and Users tabs first. (see above) 2. Select the Enable SMART Alarm. 3. Define the number hours between SMART checks. 4. Select the ty pe of SMART event to trigger an acti on.
62 INSTANT RECORDING The Instant Recording fe atur e allow s us ers to ma nuall y initi ate r ecording on a s pecific ca mera, overridi ng the current s ched ul e.
63 SEARCH This chapter inclu des the following information: • Search Overview • Daylight Saving Ti me • Index Search • Preview Search • Graphic Search • Motion Search.
64 SEARCH OVERVIEW The DVR has several options that allow th e user to easily search through, an d find, a parti cular section of v ideo. From Mo tion /Sens or indexing to calend ar views highlighting day s with recorded vide o; the DVR is equipped to help th e user quickl y find a specific video or event.
65 Adjust the Brightness of an Image 1. Select an ima ge to adjust by double-c licking on the des ired image. Multi ple images c annot be adjuste d at one time. 2. Move the Brightn ess slide bar to the rig ht or left to adj ust the brightness. 3. Reset the Brightne ss by moving the s lider back to the center of the bar.
66 PERFORMING A BASIC SEARCH There are several different ty pes of searc hes that can be perfor med on the DVR. The mos t basic involves selecting the date, t i me, camera, and clic king play. 1. Click the Calen dar button to sel ect a date. 2. Select a time by clicking the u p and down arrows to t he right of the t ime display.
67 SAVE TO JPG OR AVI The DVR can export s ingle images in a J PG Image file format and save video clips in an AVI format. Both JPG and AVI file form ats are the most co mmonly used gra phical formats today. Virtually every computer o ffers some ty pe of support for these file f ormat s which make them the most ideal f ormats to use.
68 Bookmarks Use book marks to mark a vi deo clip during a search. Export book marked data using the Clip Backup fe ature. 1. Perform a searc h for the desired vide o. 2. Stop playbac k at the beginn ing of the desir ed clip. 3. Right-click the video and selec t Start Bookmark .
69 Single Clip Backup Along with the Sa ve option, a single c amera backup option is als o included with the Surv eillix software. The singl e Camera or Clip Backup allows t he user to back up a single c amera without hAVIng to backup m ultiple cameras at a given ti me.
70 INDEX SEARCH Us ing the Index Searc h can greatly decreas e the amount of time spent searc hing through s aved video. The Index Search allows a user to perform a search based on c riteria such as Sen sor, Motion and I nstant Record even ts Performing an Index Search 1.
71 PREVIEW SEARCH Preview Search can be used in a nu mber of circumstances to quickly find an exact mome nt where an eve nt, such as a theft, occur red. The Preview Searc h gives a 24 Hour visual overview of a sing le camera by separating a 24 hour period (1 day) into 24 i mages, on e image for each h our of the day.
72 Performing a Preview Search 1. Select a sing le camera by eit her turning of f all cameras but o ne or double-c licking a displa yed image. 2. Click Preview Search . 24 images display. If ther e is no recorded vid eo during a port ion of the day , “No Image” will be displayed where the image s hould be.
73 OBJECT SEARCH Object Searc h is a powerful search utility that is used to s earch a region on the video f or any motion changes . Results are n eatly displayed and c an be view ed quickly. Performing an Object Search 1. Perform a Basic Search. See the in structions on Performi ng a Basic Search.
74 MOTION SEARCH The Motio n Searc h provides a dy na mic dis play of t he l evels of motion in recorded video. A djus t th e lev el o f moti on t o only pl a y c lips of video at or ab ove that level.
75 SEARCH IN LIVE The Search in Liv e feature allows users to review events immediate ly while monitorin g live video. Pause, rewind, a nd resume l ive video within secon ds of an alarm event or s uspicious ac tivity. 1. Move the mous e cursor over t he desired liv e video displ ay on the Live Dis play screen.
76 NOTES:.
77 BACKING UP VIDEO DATA This chapter inclu des the following information: • Overview • Saving Video to a DVD • Saving Video from a Single Camera • Scheduling Regular Vid eo Backup.
78 BACKUP OVERVIEW The Backup Center al lows you to back up recorded v ideo data from multiple dates and times to one or more locat ions includ ing t he DVD-RW drive, Network Storage Loc ations, and Exter nal Hard Drives. The DVR can easily backup importa nt video da ta to an inter nal or extern al media loc ation.
79 General Screen Overview The General Backup Screen is used for performing b ulk back up of video recorded by all cameras f or a selec ted period, or perio d s, to a specified stor age locatio n. Hour / Minutes Recording data di splays in ho urly (24 horizo ntal columns) and 10-minute ( 6 vertical ce lls) segments .
80 Clip Screen Overview The Clip Screen is us ed for backing up v ideo recorded by individual c ameras for a sele cted period of ti me to a specif ied stora ge location Performing a Clip Backup 1. Click Backup on the Display s creen. 2. Click the Clip tab at the top of the Backup Center window.
81 Scheduled Screen Overview The Scheduled B ackup Screen is u sed for perform ing bulk back up of video rec orded by all cam eras for a selec ted period, on a re g ular scheduled basis (1-24 hours). The Scheduled Backup Sc reen is similar to the General Bac kup Screen.
82 NOTES:.
83 LAN / ISDN / PSTN CONNECTIONS This chapter inclu des the following information: • Overview • Configuring TCP/IP Setti ngs • Connecting to a LAN • LAN / ISDN / PSTN Connections.
84 LAN OVERVIEW The DVR ca n be easily co nnected to a Local Area Network (LAN) and uses Micr osoft’s® powerful an d secure Window s® XP Embedded oper ating system . This allows for ea sy and well-do cumented instructi ons on setting up LA N connections no ma tter what type of LAN you want t o use.
85 WEB VIEWER This chapter inclu des the following information: • Overview • Configuring the W eb Viewer.
86 WEB VIEWER OVERVIEW The DVR allows you to acc ess video using Microsoft® Internet Ex plorer® 7. Highlights: View Live Video from most computer s Username and Pass word protected Easy to use grap hical interface Basics: 75 users can access the Web DVR simultaneously .
87 Configuring the Server for Remote Connection 1. Click Setup on the main dis play screen. 2. Click Network . 3. Clear the Disable Remote Control check box . You should now be allowed to adjus t port settings i f necessary. NOTE: If you are using a Firewa ll, it may be necessary to adjust the port sett ings on both the DVR an d the Firewall.
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89 INCLUDED SOFTWARE SETUP This chapter inclu des the following information: • Emergency Agent Overv iew • Remote So ftware Overview • Digital Verifier • Backup Viewer.
90 EMERGENCY AGENT OVERVIEW The E mergency Agent software is a utility that streams video acro ss a Loc al Area Network to a Client PC when an alarm is detec ted on the DVR. The vide o that streams across can be sto pped, played forw ards and backw ards, in slow motion or real speed.
91 Setup Window Network Port Indicates the po rt which the Emergency Agent uses to lis ten for incoming events. This number shou ld be chan ged to t he sam e number as is set in the Emer gency Port in Network Settings on t he DVR. Save Directory Sets the locati on that re corded vide o footage is saved to.
92 Add Items to Alarm Confirm List 1. From the Option menu, click Setup . 2. Type the des ired text in the box below the Alarm Conf irmation List. NOTE: The items in the Alarm Confirmation List will be availa ble on a lis t under Status Setting in main Emergency Agent sc reen.
93 SEARCH ALARM WINDOW Export Quality It may be necessary to reduce the overall s ize of an AVI file; for example, t o email to someone . AVI file sizes can be reduc ed by red ucing the i mage quali ty. However, r educing the image qu ality causes the AVI vi deo to appe ar more pix ilated.
94 REMOTE SOFTWARE OVERVIEW The DVR was specifically designed to be fully operated and mainta ined remotely. It c onnects using the st andard TCP/IP protocol thorough connecti on ty p es s uch as DSL, Cabl e Mod e, T1, ISDN, 56K Modem, L A N, an d more.
95 Remote Software Setup Installing Remote Software 1. On the client c omputer, insert th e Surveillix Softwar e CD into the CD-ROM. Th e CD should play aut omatically. 2. When prompted, select the Install R emote Software option. Follow t he installation i nstructions carefu lly.
96 Configuring the DVR In order to access the DVR remotely, the DVR S erver must be setu p to allow remote con nections. Time Out Value Specifies a value (in seco nds) to wait for a signal from the Surveillix Remote Client. I f a signal is not received by that time, the conn ection is dropped.
97 DIGITAL VERIFIER OVERVIEW JPG images and AVI video files th at are exported from the Digita l Video Recorder are automatically embedded with a digital sig nature. Digital Signatures are a way to verify the authenticity of the images to ensure that they hav e not been tampered with or edited in any way.
98 BACKUP VIEWER OVERVIEW The Backup Viewer allows y ou to play bac k the exported vide o in its proprietary format. Video s aved in this for mat is extreme ly difficult to tamp er with and therefor e is the ide al solution when l aw enforcement and th e legal department are involved.
99 SCS OVERVIEW SCS software is Network DVR Manag ement Software; a pow erful utilit y that allows 100 or more DVRs to be control led using on e computer. This s oftware allows you to view live vi deo, search saved v ideo, edit and conf igure setup on each DVR, and i mport ma ps of buildings an d other locati ons.
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101 APPENDIX The Appendix c ontains technica l specificatio ns for many of the NVS i nternal compone nts.
102 NVS SPECIFICATIONS 8 16 32 CPU Intel® CPU Storage (Hard Drive) 500 GB Standard / 4TB Max Storage MAX Up to 4 HDD with DVD±RW Operating System Microsoft® Windows ® XP Embedded RAM 2GB 3 GB View.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Toshiba NVS16-X c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Toshiba NVS16-X - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Toshiba NVS16-X, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Toshiba NVS16-X va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Toshiba NVS16-X, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Toshiba NVS16-X.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Toshiba NVS16-X. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Toshiba NVS16-X ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
