Manuel d'utilisation / d'entretien du produit 6210 du fabricant Tone Commander
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Tone Commander 6210/6 220 User Manual i Contents Introduction .......................................................................................... 1 General Features ...............................................................................
ii Tone Commander 6210/6 220 User Manual Terminal Mode ................................................................................. 36 Installation Password ....................................................................... 37 Reset to Factory De fault Settings .
Tone Commander 6210/6 220 User Manual 1 Introduction General Features ________________________ Tone Commander 6210 and 6220 ISDN Tele phones are easy to use multiline terminals with advanced automatic se tup capabilities. S/T and U interface models are avail able with 10 or 20 call appea rances.
2 Tone Commander 6210/6 220 User Manual Model Multifunction Keys ISDN Connection 6210T 10 (40 with 6030X) S/T 6220T 20 (50 with 6030X) S/T 6210U 10 (40 with 6030X ) U 6220U 20 (50 with 6030X ) U Contr.
Tone Commander 6210/6 220 User Manual 3 1) Display – shows the call stat e, caller ID, dialed digits, network call control messages, and el apsed time during calls.
4 Tone Commander 6210/6 220 User Manual 11) Speaker Ke y – enables/di sables the spea kerphone. A green indicator on the key is lit when the spea kerphone is in use. 12) Dial Pad – dials telephone numbers, and sends DTMF ton es to external equipment such a s voice mail systems.
Tone Commander 6210/6 220 User Manual 5 Operation Placing a Call ___________________________ Selecting a Call Appearance If the Call Preference option (page 61) i s set to Idle or Ringing , your telep.
6 Tone Commander 6210/6 220 User Manual Last Number Redial The Redial feature dials the last nu mber that was dialed with the dial pad or a Speed Dial key. Digit s dialed after a call is connected are not saved. Select REDIAL to redial the last number.
Tone Commander 6210/6 220 User Manual 7 Using DSS Keys DSS keys are a special type of Call Appearan ce/Directory Number keys that are programmed with spee d dial numbers to provide Di rect Station Selection. When the call appearan ce is idle or busy, DSS keys act like Speed Dial key s, to call a station.
8 Tone Commander 6210/6 220 User Manual Bridging a Shared Call Appearance ________ You can bridge (connect to) an a ctive call on a call appearance that is shared with other termin als, unless call privacy is enabled at the network. Press the busy Call Appearance key for the call you want to bridge.
Tone Commander 6210/6 220 User Manual 9 Transferring Calls _______________________ Use this feature to transfer an active call to another party. Press the Tran key while in an active call. The current call is placed on hold, an d an idle call appearan ce is automatically selected.
10 Tone Commander 6210/6 220 User Manual Conferencing a Held Call Press the Conf key while you are on an active call with another call on hold. The current call is placed on hold and an idle call appea rance is automatically selected. The Conf indicator lig hts.
Tone Commander 6210/6 220 User Manual 11 Privacy Prevents other users from bridging o n your active call. Group Call Pickup Answers a call ringing at another telephon e in your workgroup. Directed Call Pickup Answers a call ringing at a specified teleph one.
12 Tone Commander 6210/6 220 User Manual Viewing the Call Log Press the Call key. Select LOG. A password may be set to prevent unauthori zed entry into your call log. When prompted for a pa ssword, enter your 4-digit password with the dial pad. Pre ss the Done key after entering the p assword.
Tone Commander 6210/6 220 User Manual 13 Shortcut to the Unanswered Call Log If any calls ringing at your telephone we re unanswered, UNANS will appear in the displa y.
14 Tone Commander 6210/6 220 User Manual Using the Call Directory __________________ What is the Call Directory? The Call Directory is a softkey-ba sed speed dialing system that can store up to 36 entries. A name displ ay identifies each entry. Use the directory to store frequently-di aled numbers when ad ditional Speed Dial keys are not available.
Tone Commander 6210/6 220 User Manual 15 Using the Speakerphone _________________ The speakerph one feature allows two-way hands-free co nversation and on-hook di aling. Placing and Answering Calls The Call Preference option (page 61) determine s the behavior of your telephone when the Spkr key is pressed.
16 Tone Commander 6210/6 220 User Manual Using Voice Announce ___________________ The Voice Announce feature may be used to provide hands-free call announcing of screened calls o r station-level paging when your ph one is on-hook.
Tone Commander 6210/6 220 User Manual 17 Using a Headset ________________________ Headset Mode Operation Your telephone can be set for h andset or headset u se (see page 62). With a headset, the Spkr key is used as the hookswitch, and the speakerphone feature i s disabled.
18 Tone Commander 6210/6 220 User Manual Installation Ordering ISDN Service ___________________ ISDN ordering forms may be supplied by your service provider. You can also print forms usi ng the PC-based Configuration Wi zard. Please refer to Appendix A in this manual.
Tone Commander 6210/6 220 User Manual 19 Basic Multipoint: (recomm ended for most applications) Short Multipoint: Extended Point-to-Point: Line and Power Connections Power for the telephone may be provid ed on PS1 (phantom power on the transmit and receive pairs from the NT1) or PS2 (power on pins 7 and 8).
20 Tone Commander 6210/6 220 User Manual WARNING : If a separate power supply is used to provide PS2 power to the telephone, make sure that the output ground of the NT1 power supply an d the PS2 power supply are connected (with the correct polarity) to a common gro und reference point or electrical damage to the telephone may occur.
Tone Commander 6210/6 220 User Manual 21 6210U/6220U Installation _________________ U models include a built-in NT1. Optio nal external ISDN S/T Terminal Equipment may share the telephone's ISDN line by co nnecting to the S/T jack on the telephone.
22 Tone Commander 6210/6 220 User Manual Extended Point-to-Point: Line and Power Connections U models are powe red on pin 7 (-) and pin 8 (+) of the U I N jack. PS1 and PS2 output power is supplied on the S/T OUT jack to po wer an additional terminal.
Tone Commander 6210/6 220 User Manual 23 Wall Mounting __________________________ Robust handset retainer clips for wall mount use are available on request from Tone Comm ander. Rotating the Base The phone base must be rotated for wall mou nting. • Disconnect the line cord.
24 Tone Commander 6210/6 220 User Manual Configure the Set _______________________ ISDN configuration is performed aut omatically in many cases. The telephone set will detect the switch type, set the SPID numbe r, and download other setup p arameters w hen these features are available from the central office.
Tone Commander 6210/6 220 User Manual 25 Parameter Download (National ISDN only) Parameter Download is a network feature that Identifies Call Appearance and Feature Activato r keys that are assigne d to your line so that your phone may be configured automatically.
26 Tone Commander 6210/6 220 User Manual Customize your Phone ___________________ You can set the following options o n your phone. DSS – converts Call Appeara nce keys to Direct Station Selection keys with busy lamp indication for one -button speed dialing of station s that are monitored by your phone (pag e 34).
Tone Commander 6210/6 220 User Manual 27 Label the Set ___________________________ Label the multifunction keys with the teleph one number, feature name, speed dial party name, or other appropri ate designation. A perforated label sheet is provided with the telephone.
28 Tone Commander 6210/6 220 User Manual Installation Options Options in this section are typically set at the time of installation. Many options can be set automatically by the AutoSPID, Automatic Switch Detect, and Parameter Downlo ad features, if supported on the network.
Tone Commander 6210/6 220 User Manual 29 A password may be set to prevent unauthori zed entry into the Installation Options menu. When prompted for a passwo rd, enter your 4-digit password with the dial pad. Press the Done key after entering the password.
30 Tone Commander 6210/6 220 User Manual Parameter Download _____________________ (National ISDN only) ISDN Parameter Downlo ad is an autom ated feature for configu ring Call Appearance and Feature Activato r keys.
Tone Commander 6210/6 220 User Manual 31 From the Installation Options menu, select KEYS. ( Setup → INSTL → KEYS) The status indicator for each key will indicate the current setting. Green – Call Appearance or DSS. Red – Feature Activator. Off – Unused or Speed Dial.
32 Tone Commander 6210/6 220 User Manual Automatic Call Appearance Selection A call appearance is autom atically selected when originating a ne w call, answering an incomin g call, or conferencing or transferring a call.
Tone Commander 6210/6 220 User Manual 33 Feature Activator Keys Feature Activator keys must be configured to match network feature activator codes that have been a ssigned to your line. Using the dial pad, enter the feature a ctivator code assigned by your network service provid er.
34 Tone Commander 6210/6 220 User Manual DSS Keys DSS keys are a special type of Call Appearan ce/Directory Number keys that are programmed with spee d dial numbers to provide Di rect Station Selection. When the call appearan ce is idle or busy, DSS keys act like Speed Dial key s, to call a station.
Tone Commander 6210/6 220 User Manual 35 Speed Dial Keys Keys not assigned for call appea rances or feature activators may be used as Speed Dial key s. Dial strings ca n include netwo rk feature activator codes, to simplify the use of features such as Directed Call Pickup and Call Forwardi ng.
36 Tone Commander 6210/6 220 User Manual When digits have bee n entered, press the Done key twice to return to the key selection menu or the Setup key to exit Setup Mode. Terminal Mode __________________________ (National ISDN only) If the network does not support Parameter Download, you must manually select the terminal mode.
Tone Commander 6210/6 220 User Manual 37 Installation Password ____________________ You can set a password to prohibit un authorized entry into the Installation Options menu. If a password is currently set, the di splay will prompt you to enter your password prior to making chan ges.
38 Tone Commander 6210/6 220 User Manual Removing the Pa ssword Select CLEAR. “PASSWORD CLEARED” will be disp layed to confirm that the password has been removed. Press the Done key to return to Installation Options menu or the Setup key to exit Setup Mode.
Tone Commander 6210/6 220 User Manual 39 Reset to Factory Default Settings __________ Reset returns all setting s to the factory defaults, and clears all sp eed dial numbers, logs, and password s. This option is useful when moving the telephone to a new user or location.
40 Tone Commander 6210/6 220 User Manual Voice Announce _________________________ This option allows ce rtain incoming calls to be answered autom atically by the speakerphone. Voi ce Announce calls a re restricted to calls on selected Call Appeara nce/Directory Number key s.
Tone Commander 6210/6 220 User Manual 41 Selecting Incoming Dire ctory Numbers CA/DN keys must be configu red for Voice Announ ce before selecting incoming DNs. Select DNs to restrict Voice Announce call s to specific callers (or groups of callers). The Calling DN templ ates are matched to the incoming caller ID to identify Voice Announ ce calls.
42 Tone Commander 6210/6 220 User Manual Selecting Alerting Patterns Use the Alert option to allow only specific types of incoming calls (e.g. internal, external, intercom, etc.). CA/DN keys must be configu red for Voice Announ ce before selecting alerting patterns.
Tone Commander 6210/6 220 User Manual 43 Automatic Muting Select MUTE. Select ON to automatically mute the microphone during a Voice Announce call, or OFF to en able two-way conversations.
44 Tone Commander 6210/6 220 User Manual Administration Options The following test and diagno stic options are available from the Administration Options menu: • Local Inspect • Test Functions • .
Tone Commander 6210/6 220 User Manual 45 Local Inspect ___________________________ Local Inspect allows you to identify the call appearan ce/directory number or feature assignme nt of each configured key, directory numbers, and the feature indicato r assignm ent for the Message Indicator.
46 Tone Commander 6210/6 220 User Manual Press the More 4 key to view: • Originate usage • Call appearance reservation DSS Key The display will show for the selected key: • Key number, directory.
Tone Commander 6210/6 220 User Manual 47 Speed Dial Key The display will show the key number and p rogrammed autodial string for the selecte d key. Directory Nu mbers Select DNs to view the list of directory numbers on thi s phone. The first line on the display w ill show the directory number, and ‘ORIG’ if this is an originating DN.
48 Tone Commander 6210/6 220 User Manual Version ________________________________ Use this option to view the telephone’s hard ware version, software version, and serial number. From the Administration Options menu, sel ect VERS. ( Setup → ADMIN → VERS) Serial Number Select SERIAL.
Tone Commander 6210/6 220 User Manual 49 Optional Equipment Version Select 6030X, 6001TA, 6002TA, or other in stalled option. Press the Done key to return to the Administration Options menu or the Setup key to exit Setup Mode. Done MODEL:6030X BU TTON EXPAN VERSION: 01.
50 Tone Commander 6210/6 220 User Manual Test ___________________________________ Select this option to test the LCD display, LED indicators, an d keys. From the Administration Options menu, sel ect TEST. ( Setup → ADMIN → TEST) Display and LED Indicators Select DISPLY.
Tone Commander 6210/6 220 User Manual 51 Keys Select KEYS. Press each key on the telephon e (not on the expansion module), including the dial pad keys, one at a time.
52 Tone Commander 6210/6 220 User Manual After all keys have been tested, pr ess any key to exit the test. You can also exit the test at any time by pressing the Done key to return to the Test menu or the Setup k ey to exit Setup Mode. Diagnostic Display ______________________ From the Administration Options menu, sel ect.
Tone Commander 6210/6 220 User Manual 53 Viewing the Error and Download Logs ______ From the Administration Options menu, sel ect LOG. ( Setup → ADMIN → More 4 → LOG) Select ERROR to view the error log or PARAM (National ISDN only) to view the Parameter Download lo g.
54 Tone Commander 6210/6 220 User Manual User Options The following personal prefe rence options ca n be changed from the User Options menu: • Time and Date • Handset/Headset Mode • Speed Dial K.
Tone Commander 6210/6 220 User Manual 55 Setting the Time and Date ________________ From the User Options menu, select CLOCK. ( Setup → USER → CLOCK) The current time and date will be displaye d, with the cursor flashing on the first digit. Enter new digits for the date and time with the dial pa d.
56 Tone Commander 6210/6 220 User Manual Speed Dial Programming From the User Options menu, select SPDIAL. ( Setup → USER → SPDIAL) The current state of each multif unction key is shown by the its status indicator. Green – unused key, available for speed dial u se.
Tone Commander 6210/6 220 User Manual 57 Setting Up the Call Directory _______________ Up to 36 numbers can b e stored in t he Call Directory. Directory entries are similar to Speed Dial keys, b ut are accessed from a display men u.
58 Tone Commander 6210/6 220 User Manual Select NUMBER. Enter the number to dial with the dial pad. Dialing p auses are entered with the PAUSE softkey – see page 56. If you need to make correction s while entering numbe rs, select Å BKSP (backspace) to delete the p revious digit.
Tone Commander 6210/6 220 User Manual 59 Personal Ringing Options ________________ Ringing Tone Your telephone has eight distin ct ringing tones available. In environments with multiple terminal s, unique ringing tones can help identify ringing stations.
60 Tone Commander 6210/6 220 User Manual Ringing Control for Indivi dual Call Appearances You can control the audible ringin g at your telephone for each call appearance. Call appearances set to ALWAYS will ring immediately. Use this setting for your primary call appea rances.
Tone Commander 6210/6 220 User Manual 61 Call Preference Options __________________ (National ISDN only) Call Preference determines wh at happens when you lift the handset or press the Spkr key. For Lucent 5ESS Custom ISDN service, Call Preference is controlled by the network.
62 Tone Commander 6210/6 220 User Manual Handset/Headset Configuration ____________ Handset/Headset Mode Select handset or headset ope ration with this option. Speakerphone mode and the hookswit ch are dis abled in headset mode; the Spkr key is used in place of the hookswitch.
Tone Commander 6210/6 220 User Manual 63 Receive (handset and headset) Select RCV- or RCV+ to adjust the rec eiver volume level. The new setting will be shown in the display. Transmit (headset only) Select VOICE. Select XMT- or XMT+ to adjus t the heads et’s transmit volume level.
64 Tone Commander 6210/6 220 User Manual Setting a Call Log Password ______________ You can set a password to prohibit unautho rized entry into your Call Log. From the User Options menu, select PASSWD. ( Setup → USER → More 4 → PASSWD) If a password is currently set, the display will prompt you to enter your password prior to making changes.
Tone Commander 6210/6 220 User Manual 65 Press the Done key to return to the User Options menu or the Setup key to exit Setup Mode. Removing the Pa ssword Select CLEAR. “PASSWORD CLEARED” will be disp layed to confirm that the password has been removed.
66 Tone Commander 6210/6 220 User Manual Troubleshooting Inoperable Telephone Recovery Procedures Whenever a telephone is unable to operate normally or remains in a particular state w ith no escape, accomplish the follo wing: 1. Press SETUP, the SETUP Menu should be displayed.
Tone Commander 6210/6 220 User Manual 67 Layer 3 does not initialize: • Verify that the correct SPID number is programmed. • Verify with the serving telco that they have not changed from a customized to a universal SPID format.
68 Tone Commander 6210/6 220 User Manual Telephone Configuration Troubleshooting CA/DN trouble Check Fix Inbound calls to a specific line cause the LED to flash, but there is no audible ringing. >SETUP >USER >RING >CONTROL >Select line >ALWAYS A specific line is selected that is supposed to have dial tone, but there isn’t any.
Tone Commander 6210/6 220 User Manual 69 Appendix A Ordering ISDN Service Setup Wizard The ISDN Telephone Setup Wi zard simplifies ordering ISDN service. This Windows 95/98/ NT program prompts yo u for all required information, and prints the service orde r forms and key designatio n labels.
70 Tone Commander 6210/6 220 User Manual Recommended Button Assignments Network Button # Assignment 1 Call Appearance (PDN) 2 Call Appearances 3 . . . . . . 58 59 Additional Feature Keys 60 Conference * 61 Transfer * 62 Drop * 63 Message Waiting Indicator * National ISDN only; DO NOT as sign these keys for 5ESS Custom ISDN.
Tone Commander 6210/6 220 User Manual 71 Appendix B Setup Menu Tree INSTL (Installation Options) SPID (Service Profile Identifier) ....................
72 Tone Commander 6210/6 220 User Manual VA (Voice Announce) ..................................................... page 40 KEYS (CA/DN Keys that accept VA Calls) DNs (Incoming Directory Numbers) ALERT (Incoming Call Alerting Patterns) MUTE (Automatic Microphone Muting) ADMIN (Administration Options) INSPCT (Local Inspect) .
Tone Commander 6210/6 220 User Manual 73 USER (User Options) CLOCK (Set Time and Date) .......................................... page 55 SPDIAL (Speed Dial) ...................................................... page 55 PAUSE (Dialing Pause) DIR (Call Directory) .
74 Tone Commander 6210/6 220 User Manual POTS (6002TA Analog POTS Port Options) Options in this menu are described in the 6002TA Analog Port Terminal Adapter User Manual.
Tone Commander 6210/6 220 User Manual 75 Appendix C Warranty and Service Tone Commander Product Warranty For a period of one year from date of deal er purchase, but not to exceed 16 months from date of manufacture, Tone Comm ander Systems, Inc.
76 Tone Commander 6210/6 220 User Manual Appendix D Specifications Contents of Shipping Container Modular handset coil-cor d Modular line cord Label Sheet Handset Manual Quick Reference Card Standards Compliance ANSI T1.
Tone Commander 6210/6 220 User Manual 77 Factory Default Settings Parameter Default Value (National ISDN) Default Value (5ESS Custom ISDN) Auto Param. Download Enabled N/A CA R eserv ation Not Reserve.
78 Tone Commander 6210/6 220 User Manual Appendix E UL/FCC Statements Important Safety Instructions 1. Never install telephone wiring during a lightn ing storm. 2. Never install telephone jacks in wet lo cations unless the jack is specifically designed for wet locations.
Tone Commander 6210/6 220 User Manual 79 14. To reduce the risk of electric shock, do not disa ssemble this product, but take it to a qualified servicem an when some service or repa ir work is required. Opening or remov ing covers may expose you to dangerous voltages or other risks.
80 Tone Commander 6210/6 220 User Manual FCC Requirements The Tone Commander Models 6210T, 6210U, 6220T, and 6220U comply with Part 68 of the FCC Rules. The label affixed to this equipment contains, among other information, the FCC Registration for this equipment.
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11609 49th Place West Mukilteo, WA 98275-4255 (800) 524-0024 (4 25) 349-1000 Fax: (425) 349-1010 www.tonecommander.com 13-102800 Rev. L ©2003.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Tone Commander 6210 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Tone Commander 6210 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Tone Commander 6210, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Tone Commander 6210 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Tone Commander 6210, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Tone Commander 6210.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Tone Commander 6210. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Tone Commander 6210 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
