Manuel d'utilisation / d'entretien du produit PCV-2228 du fabricant Sony
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N Sony V AIO Desktop User Guide PCV -RS series (PCV -2226 / PCV -2228).
Sony V AIO Desktop User Guide Read this first 1 nN Read this first Notice © 2003 Sony Corporatio n. All rights reserved. This manual and the software described herein, in whole or in pa rt, may not be reproduced, translated, or redu ced to any machin e- readable form without prior written approval.
Sony V AIO Desktop User Guide Read this first 2 nN E NERGY S TA R ® As an E NERGY S TAR ® Partner , Sony has determined that this product meets the E NERGY S TAR ® guidelines for energy efficiency .
Sony V AIO Desktop User Guide Read this first 3 nN Safety information Owner's record The serial number and model numbe r are located on the back of your Sony desktop. Record the seri al number and the model n umber and refer to them if you call VAIO-Link.
Sony V AIO Desktop User Guide Read this first 4 nN Audio/video ❑ Audio and picture distortion may occur if this e quipment is positioned in close proximity to any equipment emitting el ectromagnetic radiation. Connectivity ❑ Never install modem or telephone wiring during a severe lightning st orm.
Sony V AIO Desktop User Guide Read this first 5 nN Regulatory information Sony hereby declares that this product is in compliance with the essential requirements and othe r relevant provisio ns of Europe an Directive 1999/5/EC (radio equipment and telec ommunications terminal equipm ent Directive).
Sony V AIO Desktop User Guide Read this first 6 nN Disposing of the internal memory backup battery Your Sony VAIO desktop is equipped with an internal back-up memory battery t hat should not have to be replaced during the lifetime of the product. If you wa nt to replace the battery, please contact VAIO-Link: http://www .
Sony V AIO Desktop User Guide Wel c om e 7 nN We l c om e Congratulations o n purchasing a Sony VAIO de sktop. Sony has combine d leading-edge technology in audio, video, computing and communications to pro vide you with state-of-the-art per sonal computing.
Sony V AIO Desktop User Guide Wel c om e 8 nN Documentation pack Your documentation pack contains printe d information and user guides to read on yo ur computer. The user guides are compi led in the V AIO Info Centre on the V AIO Recovery and Documentation Disc .
Sony V AIO Desktop User Guide Wel c om e 9 nN Documentation on disc The online part of your documentation inclu des the following: 1 The Har dwar e Guide (this guide): ❑ Using your V A IO Desktop shows you how to use the standard components of your syste m.
Sony V AIO Desktop User Guide Wel c om e 10 nN ❑ Installing and updating applications explains how to install, run or uninstall a software application.
Sony V AIO Desktop User Guide Wel c om e 11 nN Y our Sony V AIO deskto p and its accessories The following hardware items are in the box: ✍ * See the printed Guide to T roubleshooting an d Using the V A IO Recovery and Documentation Disc for details.
Sony V AIO Desktop User Guide Wel c om e 12 nN Ergonomic considerations Whenever possible, try and take into acco unt the following ergonomic consideration s when using your new computer, whether at h.
Sony V AIO Desktop User Guide Wel c om e 13 nN ❑ Position of the keyboard and mouse – Pl ace the keyboard dire ctly in front of you (1). Keep your forearms horizontal, with your wri sts in a neutral, comforta ble positio n (2) while using the keyboard or mouse – not at an angle.
Sony V AIO Desktop User Guide Using your V AIO desktop 14 nN Using your V AIO desktop This section describes how to start using your computer an d how to use your computer’s internal and external devices.
Sony V AIO Desktop User Guide Using your V AIO desktop 15 nN Locating connectors Please see the printed Specificatio ns sheet to identify connectors on your model.
Sony V AIO Desktop User Guide Using your V AIO desktop 16 nN Starting your computer Once you have all the components set up as described in the Getting Started guide, yo u can begin to use your computer. To start up your computer, proceed as follows : 1 Press the power button on the system unit until the blue V AIO light turns on (1).
Sony V AIO Desktop User Guide Using your V AIO desktop 17 nN Shutting down your computer It is important that you shut down your computer proper l y so you do not lose unsaved data. To shut down your computer, proceed as fo llows: 1 Click the Start button.
Sony V AIO Desktop User Guide Using your V AIO desktop 18 nN Using the keyboard This section describes the features of the VAIO keyboard..
Sony V AIO Desktop User Guide Using your V AIO desktop 19 nN Keys Descriptions Escape key (1) The <Esc> (Escape) key is used to cancel commands. Function keys (2) The twelve function keys along the top of the keyboard are used to perform designated tasks.
Sony V AIO Desktop User Guide Using your V AIO desktop 20 nN Standby button (13) Press this button either to start up your c omputer , or to enter Standby mode, or to resume from a power saving mode. Indicator LEDs (14) A green light indicates whether the Num Lock , Caps Lock, and Scr oll Lock functions are active.
Sony V AIO Desktop User Guide Using your V AIO desktop 21 nN Combinations and functions with the Windows key Combinations Functi on + <F1> Displays Windows ® Help and Support Center . + <T ab> Switches the selected button on the taskbar .
Sony V AIO Desktop User Guide Using your V AIO desktop 22 nN Indicators Light On Off Num Lock T urns on when the number keys in the numeric keypad are active. T urns off when the alphanumeric character keys in the keypad area are active. Caps Lock T urns on when the lette rs appear in uppercase as you type.
Sony V AIO Desktop User Guide Using your V AIO desktop 23 nN Setting up the monitor If your VAIO desktop is delivered with a monitor, it ma y be delivered wi th a digital 15" or 17'' LCD (XGA TFT) monitor or with a common analogue CRT monitor, de pending on your model and vendor.
Sony V AIO Desktop User Guide Using your V AIO desktop 24 nN Using the mouse The VAIO wheel mouse allows you to control the cursor in a number of ways. You can point to, se lect, drag, and scroll objects on the screen using th e buttons and the wheel.
Sony V AIO Desktop User Guide Using your V AIO desktop 25 nN Using the disc drives Your computer is equipped with two sep arate drives. See the Specifications sheet f or details on your model. ❑ The DVD±RW drive reads data from and write s data onto DVD and CD.
Sony V AIO Desktop User Guide Using your V AIO desktop 26 nN CD/DVD writable drives: What (r e)writable CD formats can I use? Recordable and rewritable CD format s include CD-R, CD-RW (high-speed supported) . CD-R (recordable) allows one-time recording on a disc whereas CD-R Ws can be rewritten as many as 1,000 times.
Sony V AIO Desktop User Guide Using your V AIO desktop 27 nN ❑ Make sure that the s creensaver is deactivated. ❑ Region codes indicato rs are labelled on the DVDs to indicate in which region and on what typ e of player you can play the disc.
Sony V AIO Desktop User Guide Using your V AIO desktop 28 nN Using the floppy disk drive Your VAIO deskto p is equipped with a floppy disk drive . Inserting a floppy disk To insert a floppy disk, procee d as follows: 1 Hold the floppy disk with the label side facing up.
Sony V AIO Desktop User Guide Using your V AIO desktop 29 nN Using the modem Your VAIO deskto p is equipped with an internal mod em. You need to connect a phone line to take advantage of online services and the Internet, to registe r your computer and sof tware online, and to contact VAIO-Link.
Sony V AIO Desktop User Guide Using your V AIO desktop 30 nN Expansion capabilities There are four expansi on slots at the rear of your VAIO computer, as follows : 1 (bottom slot) CNR slot containing the modem card. 2 Empty PCI slot. 3 Empty PCI slot.
Sony V AIO Desktop User Guide Using your V AIO desktop 31 nN Using power saving modes The colour of the VAIO and power indicator lights on the main unit tells you which mode the computer is in.
Sony V AIO Desktop User Guide Using your V AIO desktop 32 nN Use the Windows ® taskbar: 1 Save your work, close a l l applications and close your Internet connection, if applicable. 2 From the Start menu on the Windows ® taskbar , select T ur n Off Computer .
Sony V AIO Desktop User Guide Using your V AIO desktop 33 nN Using Hibernate mode If you are in terrupted and need to leave your compu ter suddenly, you can put it into Hibernate mode . This power saving mo de saves you the time of shutting down in the normal way.
Sony V AIO Desktop User Guide Using your V AIO desktop 34 nN ✍ Y ou can leave Wi ndows ® running when using Hibernate . If you press th e power butt on for more t han six second s , th e computer will switch o ff completel y . When the computer is in Hibernate mode , you cannot insert a di sc.
Sony V AIO Desktop User Guide Connecting peripheral devices 35 nN Connecting peripheral devices You can add functionality to your computer by connec ting any of the following peripherals, and more. Before you connect a peripheral, turn off both the computer and the peripheral.
Sony V AIO Desktop User Guide Connecting peripheral devices 36 nN Notes on connecting Universa l Serial Bus (USB) devices You can connect a USB device, for example, a scanne r or a printer, to your VAIO desktop. Your computer features the lat est USB technology, having been upgra ded to USB Specification version 2.
Sony V AIO Desktop User Guide Connecting peripheral devices 37 nN Connecting an external display You can connect multiple displays to your desktop, each using a diff erent port on the back of your computer: ❑ an LCD screen using the DVI connector , ❑ a CRT or LCD scre en using the VGA connector , ❑ a TV using the TV -Out connector .
Sony V AIO Desktop User Guide Connecting peripheral devices 38 nN 6 Click nV iew Display Mode on the left. 7 Select the Device Settings button. 8 Click Select Output Device .
Sony V AIO Desktop User Guide Connecting peripheral devices 39 nN Connecting a projector You can connect a projector (such as the Sony LCD projector) direct ly to your computer.
Sony V AIO Desktop User Guide Connecting peripheral devices 40 nN Connecting a TV You can connect a TV directly to your computer. See also Using two screens while watching a DVD film (page 27) . In order to be able to use a TV screen, you also have to enable the TV-Out function.
Sony V AIO Desktop User Guide Connecting peripheral devices 41 nN Connecting a TV that has a S-V ideo port To connect a TV to your VAIO desktop with an S-Video cable (not supplied) , proceed as follows: 1 Plug one end of the S-V ideo cable into the TV Out port on the back of your computer .
Sony V AIO Desktop User Guide Connecting peripheral devices 42 nN Connecting an external microphone Your VAIO desktop does not contain an interna l microphone. If you need to use a sound input device, for example to chat on the Internet, you need to plug in an extern al microphone.
Sony V AIO Desktop User Guide Connecting peripheral devices 43 nN Connecting a printer To connect a printer, proceed as follows: 1 Plug the printer cable into the printer connector on your computer . 2 Plug the printer power cord into an AC outlet. ✍ T h is illustration may no t correspond to th e configuration of your model.
Sony V AIO Desktop User Guide Connecting peripheral devices 44 nN Connecting a USB printer To connect a USB printer, simply plug the printer' s USB cable into one of the USB ports on your VAIO desktop. There are USB ports at the front an d at the back of your computer.
Sony V AIO Desktop User Guide Connecting peripheral devices 45 nN Connecting an i.LINK™ device Your VAIO computer includes a 4-pin i.LINK™ port on the front of the syste m and a 6-pin i.LINK™ port on the back of the s y stem. Use these por ts to connect an i.
Sony V AIO Desktop User Guide Connecting peripheral devices 46 nN Connecting a digital video camera recorder To connect a digital video camera recorder, proceed as follows: 1 Plug one end of the i.LINK™ cable (not supplied) into the i.LINK™ port of the computer and the other end into the DV - Out port on your digital video camera recorder .
Sony V AIO Desktop User Guide Connecting peripheral devices 47 nN Connecting two V AIO computers If you have adminstrator rights on your computer, y ou can connect you r VAIO desktop to another VAIO computer using an i.
Sony V AIO Desktop User Guide Connecting peripheral devices 48 nN Connecting to a network Your computer comes with a built-in Ethernet interface. To connect to a network, proceed as follows: 1 Connect your 10BASE-T/100 BASE-TX Ethernet cable (not supplied) to the Ethernet port on the back of the computer .
Sony V AIO Desktop User Guide Connecting peripheral devices 49 nN ✍ F or more information about connect ing your V AIO desktop to the ne twork, ple ase consult the Ha rdware troubles hooting sectio n of the V AIO-Lin k website ( http://www .vaio-link.
Sony V AIO Desktop User Guide Getting help 50 nN Getting help This section describes how to get help and support fr om Sony, as well as troubleshooting tips for your computer. Sony's support options Sony offers you several support options for yo ur computer.
Sony V AIO Desktop User Guide Getting help 51 nN e-Support What is e-Suppor t? You have searched our user guid es and website ( www.vaio -link.com ) but have not found an answer to yo ur question/issu.
Sony V AIO Desktop User Guide Getting help 52 nN Can I submit my questions at any time? Yes, you can submit you r questions 24/7, but p l ease keep in min d that our e-Support Team can only treat your queries from Monday till Fr iday between 8am and 6pm.
Sony V AIO Desktop User Guide Getting help 53 nN T roubleshooting This section describes how to solve common problems y ou might encounter when using your VAIO desktop. Many problems have simple solutions. Please try these suggestions befo re contacting VAIO-Link or your local Sony dealer.
Sony V AIO Desktop User Guide Getting help 54 nN About the computer and software My computer does not start ❑ Check that the compu ter is plugged dir ectly into a power source (without an extens ion cord) and that it is turned on. ❑ Check that the monito r is properly connected to the main unit, plugg ed into a power source and turn ed on.
Sony V AIO Desktop User Guide Getting help 55 nN 3 T urn on the computer and press <F2> when the Sony logo appears. The BIOS setup menu screen appears. 4 Use the keyboard’ s arrow keys to select the Exit menu. 5 Press <F5> or use the arrow keys to select Load Setup Defaults and then press <Enter> .
Sony V AIO Desktop User Guide Getting help 56 nN ❑ Increasing the system memory may also h elp. Th e computer has two memory slots. For memory upgrades, use only PC2100 ( D DR266) DDR-SDRAM DIMM or PC2700 (DDR333) DDR-SDRAM DIMM modules (depending on your model).
Sony V AIO Desktop User Guide Getting help 57 nN ❑ If the message Application not r esponding appears , click End Now . Please be warned that you will lose unsaved data. ❑ If this happens regularly: ❑ Contact the software publishe r or designated provider for technical support.
Sony V AIO Desktop User Guide Getting help 58 nN About the display My monitor does not display anything ❑ Check that the computer is plugged into a power source and that it is turned on. ❑ Check that the monitor is plugged into the computer and to a power source, and turned on.
Sony V AIO Desktop User Guide Getting help 59 nN I want to change the resolution of my display To change the resolution of your d isplay, proceed as follows: 1 From the Start menu, select Control Panel . 2 Click Appearance and Themes , the n Display .
Sony V AIO Desktop User Guide Getting help 60 nN About discs and floppy disks ❑ Make sure the computer is turne d on and press the eject button on the drive . ❑ If the eject button is not working, click Start , and select My Computer . Right-cl ick the optical disc drive and select Ej ect .
Sony V AIO Desktop User Guide Getting help 61 nN ❑ In the Device Manager , check that the correct drivers are installed properly . T o display the Device Manager , Go to the Control Panel . Clic k Performance and Maintenance , and then the System icon.
Sony V AIO Desktop User Guide Getting help 62 nN ❑ Is the DVD recorder properly detected and functi oning according to the De vice Manager? Go to Start , right-click My Computer and select Pr operties . Click the H ard w a re tab and select Device Manager .
Sony V AIO Desktop User Guide Getting help 63 nN The recording and readin g speed of CDs / DVDs is slow Generally, the speed of a CD/DVD - RW is slower than that of a CD/DVD-ROM, or CD/ DVD - R. The speed can also vary depending on the type o f format.
Sony V AIO Desktop User Guide Getting help 64 nN About sound My speakers are not producin g any sound ❑ If you are using an application that has its own vo lume control, check that the volume is turned up. ❑ Check the volume controls in Windows ® and in Windows ® Media Player .
Sony V AIO Desktop User Guide Getting help 65 nN 8 In the Options menu, select Advanced Controls , and then click the Advanced button under Micr ophone - Balance . The Advanced Controls for Micr ophone dialog box appears. 9 Deselect the Microphone Boost check box, and then click Cl ose .
Sony V AIO Desktop User Guide Getting help 66 nN About the modem My internal mod em does not work or cannot establish a connection ❑ Check that the phone line is plugged into your compu ter . ❑ Make sure that the modem is the only device connect ed to your phone line.
Sony V AIO Desktop User Guide Getting help 67 nN About peripherals My mouse does not work ❑ If you are using th e supplied PS/2 mous e, you must connect it before you turn on your computer . ❑ If you are using an optional Sony USB mouse, chec k that the ap propriate driver and software are properly installed.
Sony V AIO Desktop User Guide Getting help 68 nN ❑ Some surfaces do not allow the sensor to function prop erly because the irregulari ties are too small to be detected. The best surfaces refle ct but scatter light; an example is a blank sheet of white draw ing paper .
Sony V AIO Desktop User Guide Getting help 69 nN ❑ Y ou are strongly advised to use only Sony i.LINK™ cabl es, as using other bran ds may cause problems with the i.
Sony V AIO Desktop User Guide Getting help 70 nN The default setting for the printer port mode is correct for most printers. If yo u cannot print, try changing the printer port mode, as follows: 1 Restart your co mputer . 2 When you see the Sony logo, press <F2> .
Sony V AIO Desktop User Guide Getting help 71 nN About digital video captures and DVgate When I record images to a digital video device using DVgate, my system displays the message 'Recor ding to DV device failed. Check the power and cabl e connections t o the devices and try again' Close all open applications and restart you r computer.
Sony V AIO Desktop User Guide Getting help 72 nN About i.LINK™ devices My i.LINK™ device does not appear on the desktop To see the i.LIN K ™ device icon on the desktop, proceed a s follows: 1 T urn off and disconn ect your i.LINK™ device. 2 Reconnect your device.
Sony V AIO Desktop User Guide Upgrading your V A IO computer 73 nN Upgrading your V AIO computer The following procedure s assume familiarity with the general terminology associated with PCs and with the regulatory compliance required fo r mo difying electronic equip ment.
Sony V AIO Desktop User Guide Upgrading your V A IO computer 74 nN Removing the cover To remove the cover from the main unit, proceed as follows: 1 Shut down your computer and disconnect all peripheral devices, such as your printer . 2 Unplug the computer from the mains.
Sony V AIO Desktop User Guide Upgrading your V A IO computer 75 nN Inserting a PCI add-on card Your computer has open PCI expansion slo ts. These slots enable you to install an add-on ca rd to expand the functionality of your system. When you remove a slot cover to install an add-on card, you may have to temporarily remove other components.
Sony V AIO Desktop User Guide Upgrading your V A IO computer 76 nN 6 Install the add-on board by sliding it into the expa nsion slot and secure it with the screw from the expansion slot cover , as shown (may vary from actual configuration): 7 Attach any internal cables that the board requires (see the manual tha t came with the add-on board).
Sony V AIO Desktop User Guide Upgrading your V A IO computer 77 nN Upgrading memory In the future, you may want to upgrade the memory installed on your VAIO by replacing / adding memory modules. However, we recommend that you do not in sta ll them yourself unless you are familiar with upgrading memory on a computer.
Sony V AIO Desktop User Guide Upgrading your V A IO computer 78 nN ✍ Do not place the memory mo dule in places subject to: - Heat source s such as r adiators or air ducts , - Direct sunlight, - Exce.
Sony V AIO Desktop User Guide Upgrading your V A IO computer 79 nN Adding / replacing a memory module If you are not familiar with upgrading memory on a compu ter, we highly recommend that you contact your dealer. To add or change a memory module, proceed as follows: 1 Shut down the computer , unplug it, and remove any peripheral devices.
Sony V AIO Desktop User Guide Upgrading your V A IO computer 80 nN V iewing the amount of memory To view the amount of memory, proceed as follows: 1 T urn on the computer . 2 Click the Start b utton, point to All Pr ograms , then V AIO System Information , and click VA I O System Information again.
Sony V AIO Desktop User Guide Upgrading your V A IO computer 81 nN Replacing the cover To replace the cover, proceed as follows: 1 Align the cover to the frame of the unit. 2 Slide the side cover firmly over the unit, slidin g it forward until the cover snaps into place.
Sony V AIO Desktop User Guide Precau tions 82 nN Precautions This section describes safety guide lines and precautions to help you protect your computer from potential damage .
Sony V AIO Desktop User Guide Precau tions 83 nN On handling the hard disk The hard disk has a high storage density and reads or wr ites data in a short time.
Sony V AIO Desktop User Guide Precau tions 84 nN On handling your computer ❑ Handle the unit carefully while lifting, holding the unit by the bottom only .
Sony V AIO Desktop User Guide Precau tions 85 nN ❑ The computer uses high-frequency radio signa ls and may cause interference to radio or TV reception. Should this occur , relocate the computer a suitable distance awa y from the set. ❑ Use only specified peripheral equipment and interface cables; otherwise, prob lems may occur .
Sony V AIO Desktop User Guide Precau tions 86 nN On handling floppy disks ❑ Do not open the shutter manually or touch the surface of the floppy disk. ❑ Keep floppy disks away fr om magnets. ❑ Keep floppy disks away from direct sunlight and other source s of heat.
Sony V AIO Desktop User Guide Glossary 87 nN Glossary This section refers to terms used in this manual and elsewhere in the VAIO world. These terms and definitions have been comp iled to provide you with a better underst anding of your VAIO computer.
Sony V AIO Desktop User Guide Glossary 88 nN CPU The CPU (Central Processing Unit) is the brains of the computer; it pr ocesses the instructions of your system’ s programs. The CPU is also kn own as the processo r or microprocessor and can be found on the motherboard of y our computer .
Sony V AIO Desktop User Guide Glossary 89 nN DVI Stands for Digital Video Interface. Accommodates analog and digital monitors with a single connector . Using a DVI connector and p ort, a digital signal that is sent to an analog monitor is converted into an analog signal.
Sony V AIO Desktop User Guide Glossary 90 nN LAN A LAN (Local Area Network) is a group of co mputers connected together within a limited geographical area. It enables users to share devices (such as printers) and info rmation using one processor or server .
Sony V AIO Desktop User Guide Glossary 91 nN Operating system The operating system is software that manages all the other programs in a computer . It defines how the computer reads and writes info rmation to its disks (and other hardware).
Sony V AIO Desktop User Guide Glossary 92 nN RAM Short for Random Access Memory , the memory us ed to run programs and store data in current use. RAM is the fastest kind of memory to read from and writ e to. Information stored in RAM is lost when you turn off the computer .
Sony V AIO Desktop User Guide Glossary 93 nN System recovery A recovery process that enables you to recover the hard disk image initially available on the computer . Performing a system reco very is useful in the event of a serious system crash or if you want to modify the size of your partitions.
Sony V AIO Desktop User Guide Glossary 94 nN XGA Short for Extended Graphic Ar ray , a g raphics standard . An XGA board can pro vide up to 1,024 x 768 pixels and supports up to 65 thousand col ours.
Sony V AIO Desktop User Guide Glossary 95 nN T rademarks Sony , BlueSpace NE, DVgate, Giga Pocket, Ho tKey Utility , Mem ory Stick Formatter , PicoPlayer , PictureGe ar Studio, Network Smart Capture, .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Sony PCV-2228 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Sony PCV-2228 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Sony PCV-2228, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Sony PCV-2228 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Sony PCV-2228, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Sony PCV-2228.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Sony PCV-2228. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Sony PCV-2228 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
