Manuel d'utilisation / d'entretien du produit EM5000 du fabricant SonicWALL
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PROTECTION AT THE SPEED OF BUSINESS ™ UMA E M 5 0 00 G ett ing Star ted Gu ide.
SonicWALL UMA EM5000Getting Started Guide Page i SonicW ALL UMA EM5000 Getting Started Guide This Getting St arted Guide contains inst allation procedures and configuration guidelines for deploying the SonicW ALL Universal M anagement Appliance EM 5000 (SonicW ALL UMA EM5000) in your networ k.
Page ii Document Conten ts Document Contents This document contains the following sections: Before Y ou Begin - p age 1 Connecting and Initializin g th e UMA EM5000 - pa ge 9 Registering Y our Applian.
Page 1 Befor e Y ou Begin In this Section: This section provides pre - configuration informati on before setting up your SonicWALL UMA EM5000. • Checking Package Contents - page 2 • Overview of th.
Page 2 Checking Package Contents Checking Package Contents Before setting up your SonicWALL UMA EM5000, verify that your package contains the following part s: SonicW ALL UMA EM5000 Getting S tarted G.
Page 3 Overview of the SonicWALL UMA EM5000 Overview of the SonicW ALL UMA EM5000 Front Panel • Pressing the reset button for several seconds will result in a reboot of the SonicWALL UMA EM5000.
Page 4 Overview of the SonicWALL UMA EM5000 Rear Panel For future use USB Ports (2) Power Supply Provides power connection using the supplied power cables Ethernet Port 0 (Management/LAN) Provides con.
SonicWALL UMA EM5000 Getting Started Guide Page 5 System Requirements The SonicW ALL UMA EM5000 comes with a default license to manage 10 nod es. Y ou can purchase additional licenses on MySonicW ALL. For more information on licensing additiona l nodes, visit: http://www .
Page 6 System Requirements SonicW ALL Platform and Firmwar e Support Legacy or older-generation models are no t supported, such as, SonicW ALL XPRS/XPRS2, Soni cW ALL SOHO2, SonicW ALL T ele2, and SonicWALL PRO-VX.
SonicWALL UMA EM5000 Getting Started Guide Page 7 GMS Gateway Rec ommendations A GMS gateway is a Soni cW ALL U T M appliance that allows for secure communication between the SonicWALL UMA EM5000 and managed appliance(s) using VPN tunnel s. A GMS gateway is not required in all deployment scenarios, as described in this section.
Page 8 Recording Configuration Information Recording Configuration Information Before deploying the SonicW ALL UMA EM50 00, record the fo llowing configuration informatio n for your reference. SMTP Serv er Addres s : The IP address or host name of your Simple Mail Transfer Protocol (SMTP) server .
SonicWALL UMA EM5000 Getting Started Guide Page 9 Connecting and Initializing the UMA EM5000 In this Section: This section provides in structions for powering on your SonicWALL UMA EM5000, logging into the ap pliance management interface, running the Host Configura ti on T ool, and then co nnecting the appli ance to your local network.
Page 10 Powering On Your Appliance Powering On Y our Appliance Perform the following steps to turn on your SonicW ALL UMA EM5000 appliance: 1. Plug the supplied power cable into the back of the SonicW ALL UMA EM5000. 2. Plug the other end of the power cable into an AC socket.
SonicWALL UMA EM5000 Getting Started Gui de Page 11 3. Open a Web browser on your management computer . 4. Enter http://192.168.168.169 /appliance/ (the default IP address of the SonicWALL UMA EM5 000) in the Loc ation or Address bar . The SonicW ALL UMA EM5000 appliance management login scree n displays.
Page 12 Using the Host Configura tion Tool Using the Host Configuration T ool The Host Configuration T ool is a wizard that takes you through several basic steps to get your SonicWALL UMA EM5000 configured for your n etwork. The wizard starts automatically af ter you log in for the first time and change the admin password.
SonicWALL UMA EM5000 Getting Started Gui de Page 13 3. In the Network Settings screen, configure the network settings for the SonicW ALL U MA EM5000, and the n click Next . Enter network settings values fo r the following fields: • Hostname – A descriptive name for this app liance • Domain – In the form of “sonicwall.
Page 14 Using the Host Configura tion Tool 5. In the Summary screen, verify the settings. Click Back to make changes on a previous screen, or click Apply to accept the settings. 6. W ait for the settings to be applied, possibly for a few minutes. The screen displ ays a progress bar until it finishes, and then displays the status.
SonicWALL UMA EM5000 Getting Started Gui de Page 15 Connecting the SonicW ALL UMA EM5000 to Y our Network T o connect the SonicWALL UMA EM5000 to your network and access the appliance management interface from a management computer o n your LAN, perform the following steps: 1.
Page 16 Connecting the Son i cWALL UMA EM50 00 to Your Network The following network diagram illustrates how the SonicWALL UMA EM500 0 co nnect s to an example network: San Jose, USA Management Consol.
SonicWALL UMA EM5000 Getting Started Gui de Page 17 Configuri ng a Static IP Address on Y our Management Computer This section is prov ided for your reference when preparing to log in for the first time to your SonicW ALL UMA EM5000. Complete the followin g step s to configure your man agement computer with a static IP address: Windows Vista 1.
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SonicWALL UMA EM5000 Getting Started Gui de Page 19 Register ing Y our Appliance In this Section: This section provides instruct ions for registering your SonicW ALL UMA EM5000 appliance.
Page 20 Creating a MySonicWALL Account Creating a MySonicW ALL Account A MySonicW ALL account is require d fo r pro duct registration. If you already have an account, continue to the Re gistering Y our Appliance section. Perform the fo llowing steps to create a MySonicW ALL account: 1.
SonicWALL UMA EM5000 Getting Started Gui de Page 21 3. T ype a descrip tive name for the appliance into the Friendly Name field and then click Submit .
Page 22 Registering as an Associated Component Registering as an Associated Component When you have a distribute d SonicW ALL GMS deployme nt involving more than one appliance or software instance of SonicW ALL GMS, you can associate these components on MySonicW ALL.
SonicWALL UMA EM5000 Getting Started Gui de Page 23 Configur ing the Role of Y our Appliance In this Section: This section provide s information about configuring the ro le for your SonicW ALL UMA EM5000, as well as informa tion about deployme nt settings and services.
Page 24 Overview of SonicWALL UMA EM5000 Roles Overview of SonicW ALL UMA EM5000 Roles The role that you assign to your SonicWALL UMA EM5000 defines the SonicW ALL Universa l Management Suite services that it will pro vide. SonicW ALL GMS use s these services to perform management, monitori ng, and reporting tasks.
SonicWALL UMA EM5000 Getting Started Gui de Page 25 The initial Depl oyment > Role page is shown below: Using the Role Configuration T ool The Role Configuration T ool is a wizard that guides you through the process of defining the deployment role for your SonicW ALL UMA EM5000 appliance.
Page 26 Using the Role Confi guration Tool •T h e Wizards button in the top right corner of the page provides access to th e Role Configuration T ool. T o use the Role Con f iguration T ool, perform the following steps: 1. Log in to the appliance managemen t interface an d navigate to the System > St atus page.
SonicWALL UMA EM5000 Getting Started Gui de Page 27 4. In the Setup T ype page, select Ye s if you are addin g thi s system to an existing SonicWALL GMS deployment on one or more systems. Selecting Y es indicates to th e wizard that there is an existing SonicWALL GMS dat abase on another server .
Page 28 Using the Role Confi guration Tool 7. In the Database Configurat ion page, enter the database parameters that are required for the selected role.
SonicWALL UMA EM5000 Getting Started Gui de Page 29 8. When finished entering the database parameters, click Next . 9. In the Other Configu r ation page, the fields vary depending on the selected role.
Page 30 Using the Role Confi guration Tool 14. W ait for the settings to be applied. The screen d isplays a progress bar until it finishes, an d th en displays the st atus. This phase can take up to 10 minutes, especially if the database was included in the deployment.
SonicWALL UMA EM5000 Getting Started Gui de Page 31 Manually Configuring the System Role Y ou can con fig ure the role of the SonicW ALL UMA EM5 000 appliance without using the Role Configuration T ool.
Page 32 Manually Con figuring the System Role T o deploy your SonicWALL UMA EM5 000 in the All In One role, perform the following steps in the appliance management interface: 1. Navigate to the De ployment > Role page. Under Host Role Configuration , select the All In One radio bu tt on .
SonicWALL UMA EM5000 Getting Started Gui de Page 33 Configuring the Console Ro le The Console role is used in a multi-server , distributed SonicW ALL GMS deplo yment. In this role, the SonicW ALL UMA EM5000 will run all SonicWALL Universal Management Suite services except for the Database service.
Page 34 Manually Con figuring the System Role Configuring the Agent Role The Agent role can be used in a distributed deplo yment of SonicW ALL GMS. The primary functi ons of this role include the foll.
SonicWALL UMA EM5000 Getting Started Gui de Page 35 Configuring the Monitor Role The Monitor role is used to dedicate the SonicWALL UMA EM5000 to monitoring applian c es and applications in a multi - server SonicW ALL GMS deployment. The monitoring is based on ICMP probes, TCP probes, and SNMP OID retrievals.
Page 36 Manually Con figuring the System Role T o deploy your So nicW ALL UMA EM5000 in the Syslog Collector role, perform the following steps in the appliance management interfac e: 1. Navigate to the De ployment > Role page. Under Host Role Configuration , select the Syslog Collector radio button.
SonicWALL UMA EM5000 Getting Started Gui de Page 37 T o configure the database settings for any role, perform the following steps in the appliance manage ment interface: 1. Navigate to the De ployment > Role page and select the role for this appliance.
Page 38 Configuring Deployment Se ttings Configuri ng Deployment Settings This section describes the settings available on the Deployment > Setti ngs page of the appliance management interface. Configuring Web Port Settings T o change the Web port settings, p erform the following steps: 1.
SonicWALL UMA EM5000 Getting Started Gui de Page 39 Starting and Stopping Host Services Y ou can stop, start, or restart any of the SonicW ALL UMS services on the Deployment > Services page of the appliance management interface. T he p a ge displays different services depending on the ro le of the appliance.
Page 40 Starti ng and Stopping Host Services.
SonicWALL UMA EM5000 Getting Started Gui de Page 41 Using the SonicW ALL GMS Management Interface In this Section: This section provides informatio n abo ut the SonicW ALL GMS manage me nt interface. The Soni cW ALL GMS application runs on the SonicW ALL UMA EM5000.
Page 42 Accessing the Correct Managemen t Interface Accessing the Correct Management Interface The SonicW ALL UMA EM5000 comes installed with two separate management interfaces: • SonicW ALL UMA App.
SonicWALL UMA EM5000 Getting Started Gui de Page 43 Switching Between Manage ment Interfaces On appliances deployed in the All In One or Console role, you can easily switch between the appliance management interface and the SonicW ALL GMS management interface.
Page 44 SonicWALL GMS Login Scree n SonicW ALL GMS Login Screen The SonicW ALL GMS management interface login screen allows you to securely l ogin to SonicW AL L GMS using your User ID and Password.
SonicWALL UMA EM5000 Getting Started Gui de Page 45 Left Pane Overview The left pane of the SonicW ALL GMS management interface provides a tree control that displays the current view and a list of managed appliances within the current tab. The left p ane is only displayed for the three appliance tabs: Firewalls , SSL-VPNs and CDPs .
Page 46 Right P ane Overview Right Pane Overview The right pane displays the available status or tasks based on the current selection of navigati onal tab, lef t pane and center pane options. Configurations performed in the right pane modify global, group or appliance settings.
SonicWALL UMA EM5000 Getting Started Gui de Page 47 T wo blue boxes with a clock indicate that tasks are currently scheduled to execute at a future time on one or more appliances within the group. One blue box with a clock i ndicates that one or more tasks are scheduled on the appliance.
Page 48 Description of Managed Applia nce States.
SonicWALL UMA EM5000 Getting Started Gui de Page 49 Managing SonicW ALL Appliances In this Section: SonicW ALL appliances must be ru nning supported firmware to be managed using SonicW ALL GMS. For information about configurin g other SonicW ALL appliances for management, see the SonicWALL GMS Administrator ’ s Guide .
Page 50 Configuring a SonicWA LL NSA 2400 for Management Configuri ng a SonicW ALL NSA 2400 for Management The SonicWALL gateway security (firewall) appliance u nder management by SonicWALL GMS must be running So nicOS S tandard or Enhanced 2.0 or later .
SonicWALL UMA EM5000 Getting Started Gui de Page 51 4. T ype the SonicWALL GMS sysl og server port in the GMS Syslog Server Port field. The default port is 514. 5. Leave the box next to Send Heartbeat St atu s Messages Only unchecked, unless yo u don’t want to receive reports for this managed appliance.
Page 52 Configuring a SonicWA LL NSA 2400 for Management • If the SonicW ALL appliance will be manag ed th rough an existing tunnel or is on the same network as the SonicW ALL UMA EM5000 appli ance, select Existing Tu n n e l . V erify that a tunnel has been created between the SonicW ALL UMA EM5000 subnet and the appliance.
SonicWALL UMA EM5000 Getting Started Gui de Page 53 Adding a SonicW ALL NSA 2400 to SonicW ALL GMS T o add your appliance to SonicWALL GMS, perform the following steps: 1. Log in to the SonicW ALL GMS management interface. 2. Expand the SonicW ALL GMS tree and select the group to which you will add the SonicW ALL appliance.
Page 54 Configuring a SonicWA LL SSL-VPN 2000 for Managemen t The new SonicW ALL appliance displays in the left pane of the SonicW ALL GMS interface as a yellow icon, which means the unit has not been acquired by SonicWALL GMS.
SonicWALL UMA EM5000 Getting Started Gui de Page 55 6. Enter the desired interval for sending heartbeats to the SonicW ALL GMS server , in seconds, in the Hear tbeat Interval (seconds) field. The maximum heartbeat interval is 86400 (24 hours). 7. Click Accept .
Page 56 Configuring a SonicWA LL SSL-VPN 2000 for Managemen t The new SonicW ALL SSL-VPN appliance displays in the left pane of the SonicW ALL GMS interface as a yellow icon , which means the unit has not been acquire d by SonicWALL GMS.
SonicWALL UMA EM5000 Getting Started Gui de Page 57 Reporting In This Section: This section contains information about SonicW ALL Universal Management reporting.
Page 58 Overview of SonicWALL GMS Reportin g Overview of SonicW ALL GMS Reporting SonicW ALL GMS reporting complements SonicWALL GMS monitoring and other SonicWALL Internet security offerings by providing detailed and comprehensive reports of network activity .
SonicWALL UMA EM5000 Getting Started Gui de Page 59 The SonicWALL GMS reporting feature receives its information from the stream of syslog data sent by each SonicW ALL appliance, processes the data, and stores it. SonicWALL GMS Reporting can be enabled or disabled.
Page 60 Overview of SonicWALL GMS Reportin g FTP Usage The amount of FTP usage that occurs through the selected appliances. Mail Usage The amount of mail usage tha t occurs through the selected SonicW ALL appliances. VPN Usage The amount of VPN usage that occurs through the selected SonicW ALL appliances.
SonicWALL UMA EM5000 Getting Started Gui de Page 61 Using the SonicW ALL GMS Summarize Now Feature The Summ a r iz e Now feature allows the administrator to force the summarizer to proce s s all data received since the last summarization. This can be done i n order to display report data that has not yet been processed.
Page 62 Using the SonicWALL GMS Summar ize Now Feature 4. Navigate to Lo g > View Logs . Search for the message Report Data Summarized to verify that the Summarize Now action has completed. 5. When Summarize Now has comple te d, navigate to the Firewall or SSL-VPN t ab at the top of the screen.
SonicWALL UMA EM5000 Getting Started Gui de Page 63 Monitor ing In this Section: This section contains information about SonicW ALL Universal Management monitoring.
Page 64 Overview of SonicWALL GMS Monitori ng Over view of SonicWALL GMS Monitor ing The SonicW ALL GMS monitoring feature is used for re al-tim e monitoring of SonicW ALL appliances, VPN tunnels, network devices, and syslog informatio n.
SonicWALL UMA EM5000 Getting Started Gui de Page 65 The SonicW ALL monitoring feat ure provides the following configur ab l e moni t ors: Monitoring a SonicW ALL NSA 2400 Using SNMP SonicW ALL GMS can monitor Simp le Network Management Protocol (SNMP)-capable SonicW ALL and non-SonicWALL devices.
Page 66 Monitori ng a SonicWALL NSA 2400 Using SNMP Enabling SNMP on the T arget Appliance 1. Log in to the SonicW ALL NSA 2400. 2. Navigate to Syste m > Administration and select the Enable SNMP checkbox.
SonicWALL UMA EM5000 Getting Started Gui de Page 67 Enabling SNMP Monitoring in SonicW ALL GMS Tip: You can also add appliances to Net Moni to r when you add the appliance by cli cking the checkbox next to Add this unit to Net Monitor .
Page 68 Monitori ng a SonicWALL NSA 2400 Using SNMP 4. In the All Devices b y Views column, select the Sonicwall appliance and click the right arrow to add the device to the Selected GMS Devices column. 5. Click Next . The Add GMS Device Wizard Monitor Information page displays.
SonicWALL UMA EM5000 Getting Started Gui de Page 69 6. Select the Add a New Category rad io button and type in a category name, for example, Firewalls . 7. Select the priority of the SonicW ALL appliance(s) from the Category Priority list box, either High , Medium , or Low .
Page 70 Monitori ng a SonicWALL NSA 2400 Using SNMP 10. Press the OK button to save the SNMP advanced settings. 1 1. S pecify how often, in seconds, the appliance will be tested in the Polling interval (in secs.) field. The default polling interval is 60 seconds.
SonicWALL UMA EM5000 Getting Started Gui de Page 71 Monitoring an FTP Server Using Ping T o monitor an FTP se rver using Ping, add the ap pliance to SonicW ALL GMS, then perform the following tasks: 1. Click the Monit or tab at the top of the screen. 2.
Page 72 Monitoring an FTP Server Using Ping 7. Click Next . The Add Non-GMS Device Wizard Monitor Information page displays. 8. Select the radio button next to Add a New Category and type in a category name, for example, FTP . 9. Select the pri o ri ty of the FTP serv er fro m th e Ca tegory Priority list box, either High , Medium , or Lo w .
SonicWALL UMA EM5000 Getting Started Gui de Page 73 Fr ont Panel LCD Contr ols In this Section: This section provides informa tion about using the LCD c ontrols on the front panel of the SonicW ALL UMA EM5000.
Page 74 Front P anel Control Features Front Panel Contr ol Features The SonicW ALL UMA EM5000 appliance is equipped with a front panel interface that allows an administrator to customize certain aspects of the appliance or simply monitor its st atus without having to log into it through a separate terminal.
SonicWALL UMA EM5000 Getting Started Gui de Page 75 About the Status Menu The S tatus menu allows you to view sp ecific aspects of the appliance. The LCD cycles through the S tatus list by default when no other menu is in use. Y ou can also navigate the list using the Up and Down buttons.
Page 76 Using the Restart Opti on Using the Restart Option When you select Rest art from the Main Menu, you are asked to confirm the appliance restart. Press the Right button for yes or the Left button f or no. Using the Shutdown Option When you select Shut down from the Main Menu, you are asked to confirm the appliance shutdown.
SonicWALL UMA EM5000 Getting Started Gui de Page 77 1 0 Support and T raining Options In this Section: This section provide s SonicW ALL support and training information.
Page 78 Customer Support Customer Support SonicW ALL offers W eb-based and telephone support to customers who have a va lid W arranty or who purch ased a Support Contract.
SonicWALL UMA EM5000 Getting Started Gui de Page 79 SonicW ALL Live Product Demos The SonicW ALL Live Demo Site prov ides free te st drives of SonicW ALL security products and se rvices through intera.
Page 80 User Forums User Forums The SonicWALL User Forums is a resource that provides users the ability to communicate and discuss a variety of security and appliance subject ma tters.
SonicWALL UMA EM5000 Getting Started Gui de Page 81 T raining SonicW ALL offers an extensive sales and technical training curriculum for Network Administ rators, Security Experts and SonicW ALL Medallion Partners who need to enhance th eir knowledge and maximize their investment in SonicWALL Products and Security Applications.
Page 82 Related Technical Documentation Related T echnical Documentation SonicW ALL user guide reference documentation is available at the SonicW ALL T echnical Documentation Online Libra ry: http://www .
SonicWALL UMA EM5000 Getting Started Gui de Page 83 SonicW ALL Secure W ireless Network Integrated Solutions Guide The Official Guide to SonicW AL L ’s market-leading wireless networking and security devices. This 512 page book is available in hardcopy .
Page 84 SonicWALL Secure Wireless Netwo rk Integrated Soluti ons Gui de.
SonicWALL UMA EM5000 Getting Started Gui de Page 85 11 Pr oduct Safety and Regulatory Information In this Section: This section provides safety , regulato ry , trade mark, and copyright information.
Page 86 Mounting the SonicWALL UMA EM5000 Mounting the SonicW ALL UMA EM5000 When mounting your SonicWALL UMA EM5000: • Use the mounting hardware reco mmende d by the rack manufacturer and ensure that the rack is adequate for th e application.
SonicWALL UMA EM5000 Getting Started Gui de Page 87 Replacing a Single Hard Dr ive Y ou can ord er a replaceme nt hard drive from SonicW AL L fo r your SonicW ALL UMA EM5000. The 750GB replacem ent hard drive can be inserted into any drive slot on your SonicWALL UMA EM5000.
Page 88 Replacing a Single Hard Drive Inserting the Rep lacement Drive into the SonicWALL UMA EM5000 Warning: Do not i nsert anything other than the SonicWALL approved hard drive into the SonicWALL UMA EM5000. T o view the hard drive array and insert the replacement dri ve into the SonicWALL UMA EM5000, perform the following steps: 1.
SonicWALL UMA EM5000 Getting Started Gui de Page 89 Safety and Regulatory Information Unauthor ized Ports Do not plug devices into any ports (other than those indicated) unless explicitly instructed to do so b y a SonicW ALL technical support representative.
Page 90 FCC Part 15 Class A Notice FCC P ar t 15 Class A Notice This equipment was tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful inte rference when the equipment is operated in a commercial enviro nment.
SonicWALL UMA EM5000 Getting Started Gui de Page 91 CISPR 22 (EN 55022) Class A Complies with EN 550 22 Class A and CISPR22 Class A. This is a class A product. In a d omestic environment, this product may cause radio interference in wh ich case the user ma y be required to take adequate measures.
Page 92 Lithium Batter y Warning Lithium Battery W arning The Lithium Battery used in the SonicW ALL Internet security appliance may not be replaced by the user . The SonicW ALL must be returned to a SonicWALL authorized service center for replacement with the same o r equivalent type recommended by the manufacturer .
SonicWALL UMA EM5000 Getting Started Gui de Page 93 Copyright Notice © 2009 SonicW ALL, Inc. All rights reserved. Under the copyright laws, this manual or the software described within, can not be copied, in w hole or part, without the written consent of the manufacturer , except in the normal use of the software to make a backup copy .
Page 94 Trademarks.
SonicWA LL, Inc. 1 14 3 Bo rregas Ave nue T + 1 4 08.745. 96 00 w ww.so nicw all.co m Sunny val e CA 94 089 - 1306 F + 1 40 8.7 45. 930 0 ©20 0 9 Son icWAL L, I nc.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté SonicWALL EM5000 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du SonicWALL EM5000 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation SonicWALL EM5000, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le SonicWALL EM5000 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le SonicWALL EM5000, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du SonicWALL EM5000.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le SonicWALL EM5000. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei SonicWALL EM5000 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
