Manuel d'utilisation / d'entretien du produit SRS-LYNC-S du fabricant Smart Technologies
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S MART Ro o m Sy s t e m™ f or Micros o f t ® L y n c ® Se t up and ma in t e nanc e gu i d e For mod el s SRS-LYNC -S, SRS-LY NC -M an d SR S-LY NC-L.
P ro d uct r eg istr atio n If y ou r e g ist e r y o ur SMAR T p r o d u ct , w e’ll no tif y y o u o f ne w fea tur e s a n d s o f t w a r e u pg r a d e s. R e g is t er o n lin e a t smar tt ech .c om/re g ist r a t ion . Kee p th e f o llowing in fo r ma ti o n a v a ilab le in case y ou n e e d to c o n t a c t S MAR T Su p p o r t.
i Im po rtan t i nfo rm atio n I M P O R T A N T If y ou we r e d ire c t e d t o this gu ide fr o m y ou r ro om s y s t e m’s qu ic k s tar t g u ide , pr ocee d t o C o n f igu r in g y ou r r o om s y s tem’s s o f tw a r e on p a g e 11 .
I M P O R T A N T I N F O R M A T I O N i i l D o n ot move or m o un t t he in t er acti v e f lat pa ne l by con ne c t ing r op e o r w ire to it s ha nd les. Beca u s e t h e inte r a c t iv e f la t pa ne l is he avy , ro pe , w ir e o r h a n d le f a ilur e c ou ld lea d t o p e r s o n a l inju ry.
i ii Con ten ts Im por t an t i nfo rma t ion i C ha pte r 1: W e l c ome 1 Abo u t y ou r ro om s y s t e m 1 Abo u t t h is gu ide 6 O t h e r do c u me ntation a nd r eso u r c e s 7 C ha pte r 2: .
C O N T E N T S i v A ppe ndix A : U sing t he i nt era ct ive f l at pa ne l on- s cr ee n displa y men u 5 1 Ac c ess in g t he o n - s c r e e n disp lay me nu 5 1 C h a n gin g s etti n g s in t h.
Chapter 1 1 Cha pte r 1: Welcom e Abo u t y ou r ro om s y s t e m 1 Fe atur e s 2 Integ ra t ion wit h L y nc 2 Simp le s t ar tup 2 Auto ma t ic s ha rin g of v i d e o a n d au d io 2 C o llab or a.
C H A P T E R 1 Wel come 2 U s in g t h e inst a lled L y nc Roo m Sy s t e m s oft w ar e, you can star t a me eting a nd con ne c t w it h othe r in d iv idu als o r mee t ing r o o ms w it h a s ing le t ap o n t he co nso le or the in t er act iv e f lat p an els.
C H A P T E R 1 Wel come 3 C om p on en ts You r r o om s y s tem c on s is t s o f t he follo w ing ma jor co mp o n e n t s : Par t no. D e s c ript i on Small Me di um La rge SBI D 80 7 0 i-G 4 SMA.
C H A P T E R 1 Wel come 4 Ly nc ap pli an c e Th e Lync a pp lian c e includ esLyn c R oo m Sy s t em s o ft w a r e as w e ll a s SMAR T Pro du c t D river s .
C H A P T E R 1 Wel come 5 Spe a k e rs Th e s pe aker s t ra nsmit au dio fr o m re mote p a r ti c ip an t s du rin g a me e t in g. The r oo m sy s t em’s a u d io- p r o c e s s ing fe a t u r e s elimin ate ech o s an d in- ro om a u d io f e ed b a c k .
C H A P T E R 1 Wel come 6 C om p ar ing s m all , m e di u m a nd la rg e ro oms Th e S MAR T R o om Sy s t em c om e s in t hr ee siz es: Sma ll ( SR S-L YN C - S) Me diu m ( SR S-L YN C - M).
C H A P T E R 1 Wel come 7 Th is gu ide is in ten de d f or in dividu als w h o a r e r esp o n s ible for in s t a lling a nd ma inta in ing r o om sy s t ems in t h e ir or g a n is atio n s . Othe r do c um e n t a t io n an d r eso u r c e s ar e availa ble for in dividu a ls w h o u s e r o om sy s t ems.
C H A P T E R 1 Wel come 8 D ep loy m e n t an d remot e m an ag emen t in st ruc tio ns Micro s oft pr ovide s do c ume n t a t ion o n h ow to de plo y Lyn c s oft w ar e an d r e mo tely ma n a g e.
Chapter 2 9 Cha pte r 2: Inst alling you r roo m system ’s ha rdwa re Th is c ha pter is inte n d e d for inst alle rs. Befo r e the y inst all t he ro o m s y s t em’s h ar dwa r e, i n s t a lle.
C H A P T E R 2 Instal li ng y o ur r oom sy stem’s hard wa r e 10 l C h o o s e an a p p r o pr ia t e loca t io n f o r the r oo m sy s t em: o D o n o t inst all t he r oo m sy s t em in a loca t ion wh e r e a do o r o r g a t e c o u ld hit it.
Chapter 3 11 Cha pte r 3: Con figu rin g you r ro om system ’s soft war e Befo r e c o n f igu r ing yo u r r o om s y s tem’s s o f tw a r e 1 1 Tu rn ing o n y ou r ro om s y s tem f or the fir .
C H A P T E R 3 Co nfigur ing your r oo m s ys tem ’ s softwar e 12 l You h a v e t h e ne c e s s a r y infor ma t io n t o c o n ne c t t he r oo m s y s t em t o t he L y n c S e r v e r , in c l.
C H A P T E R 3 Co nfigur ing your r oo m s ys tem ’ s softwar e 13 2 . Pre s s t he Input Selec t bu t ton o n the in t er act iv e f lat p an el’s f r o n t c on t ro l p a n e l u ntil t he in p u t s ou rce is H D MI 3/PC .
C H A P T E R 3 Co nfigur ing your r oo m s ys tem ’ s softwar e 14 3 . Con f ig ur e the in t er act iv e f lat p an els’ on - s c r e e n d is pla y men us: R oom Pro c e dur e Sma ll ( w it ho u t the tab le micro ph on e u p g r a d e k it ) a .
C H A P T E R 3 Co nfigur ing your r oo m s ys tem ’ s softwar e 15 To co nf i gure L y nc Room Sys te m sof t wa re f i rs t - run inst allat i on s et tings 1 .
C H A P T E R 3 Co nfigur ing your r oo m s ys tem ’ s softwar e 16 3 . If y ou ’re co nfig u r ing th e s o f tw a r e for a small ro om w it h o ut t he tab le mic ro p h on e u p gr a d e k it , sele c t U s e the ca mer a mi cr opho ne a nd the n c lic k O K .
C H A P T E R 3 Co nfigur ing your r oo m s ys tem ’ s softwar e 17 6 . Clic k OK in Con t ro l Pan e l a nd the n c lic k OK in seco n d d ialo gu e bo x . Th e Lync a pp lian c e c he c k s t h e d is pla y c on f igu ra t ion : o If t he re ar e ma jor er r or s , a d i a lo g ue b o x a pp e a r s .
C H A P T E R 3 Co nfigur ing your r oo m s ys tem ’ s softwar e 18 6 . Se lect Obt a i n D NS s er v e r add re ss a ut oma t i c a l l y . O R Sele c t U se th e fo l l owing DN S se rv er add re .
C H A P T E R 3 Co nfigur ing your r oo m s ys tem ’ s softwar e 19 3 . F o r e a c h inte r a c t iv e f lat p an el, d o the follo w i n g : a . Se lect t he in t er act iv e f lat p an el f ro m the list a n d t h e n c lic k N e x t . b . Se lect Produc t i s be i ng se t up f or th e firs t time an d t he n c lic k N ex t .
C H A P T E R 3 Co nfigur ing your r oo m s ys tem ’ s softwar e 20 6 . Clic k OK . SMAR T Sett ing s c lose s . 7 . Con t in ue to the n ext pr oced ur e . Mak ing a tes t call To mak e a te st c all 1 . Clic k Ly nc Set t i ngs a nd th e n c lic k Mak e a Tes t C all .
Chapter 4 21 Cha pte r 4: Using you r ro om system Sc he d ulin g me e t in gs 2 1 Tu rn ing o n y ou r ro om s y s tem 2 2 St ar ti n g me eting s a n d w hite bo a r d s e s s ion s 2 2 Ma na gin g .
C H A P T E R 4 Usi ng your r oom sy stem 22 4 . If ap pr o p r iate , make t h e me eting p rivate s o t ha t pa rtic ipa n t s must en t er a p ass w o r d t o join : a . Clic k Me et ing Opt i ons . Th e Lync Me eting O ptio n s d ialo gu e bo x ap pe ar s .
C H A P T E R 4 Usi ng your r oom sy stem 23 N O T E If t he r o o m s y s t em’s sc he du le do esn’t a pp ea r or u pd a t e c o r r e c t ly , t he re m igh t be a n is s ue wit h the con ne c .
C H A P T E R 4 Usi ng your r oom sy stem 24 3 . Pr ess Em a i l W hite boa rd w he n d o n e t o e ma il the whiteb oa r d f ile. Manag in g meetings u sing t h e console Th e c on s ole e na ble s user s to man ag e t he m e e t in g an d t h e r o o m s y s t em f ea t u r es.
C H A P T E R 4 Usi ng your r oom sy stem 25 Ta b C ont e nt s A c t i ons D is p lay D is p lay o ption s for the r o o m s y s t e m’s inte r acti v e fl a t p a n els l In s mall an d med ium r o.
C H A P T E R 4 Usi ng your r oom sy stem 26 B ut ton Pr oc edu re Ema il W hite b o ar d Ema il the whiteb oa r d f ile. L e a v e Me eting D is c o nn e c t t he r oo m s y s t em f ro m t he L y nc me eting ( s ee En din g mee t ing s o n p a g e 2 8) .
C H A P T E R 4 Usi ng your r oom sy stem 27 To sha re a Po w er P o int file, the u s er clic k s Pre s e nt at i on in Lyn c s oft w ar e a n d t h en se le c t s Pow e rPoint .
C H A P T E R 4 Usi ng your r oom sy stem 28 En di ng meeting s At t he e nd o f t he me etin g , user s c an p re s s Lea ve Me e t i ng o n t he con s ole to d is c on ne c t t he r oo m sy s t em f r om the Lyn c me e t in g . Th e Lync m e e t ing e n d s w he n a ll p ar t ic ipa nts h a v e le ft .
Chapter 5 29 Cha pte r 5: Ma i nta i nin g your r oom syst em R e c o mme nd ed too ls 3 0 Tu rn ing o f f y ou r ro om s y s t em 3 1 U p d a t ing so f t w a r e a n d f irm w a r e 3 1 Ma intain in.
C H A P T E R 5 Maintai ning y o ur r oom sy stem 30 Rec ommende d tools Th e f ollo w ing a re r ecom me nd ed too ls t ha t p r o f e s s ion a l, t ra ine d inst alle rs a nd IT spe c ialist s sho .
C H A P T E R 5 Maintai ning y o ur r oom sy stem 31 Turnin g off y o ur ro o m sy st em Fo r s ome m a inte n a n c e pr o c ed u r e s , y ou n ee d t o t ur n off y ou r ro o m s y s t em. To tu rn of f y our roo m sy s t em 1 . O n t he co n s o le, p re s s O pt i ons a n d t h e n p r e s s R es ta rt .
C H A P T E R 5 Maintai ning y o ur r oom sy stem 32 Maintaini ng the interact ive f l at p an el s C o mp l e t e t h e f o llowing ta s k s on a r eg ula r ba s is to main t ain you r r o o m s y s .
C H A P T E R 5 Maintai ning y o ur r oom sy stem 33 3 . T y p e t h e r o o m s y s t em ad min is t r ato r a c c o u n t ’s user n am e a n d p a s s w or d a nd th e n p r e s s EN TER . Th e S e t ti n g s s c r e e n ap p e ar s . 4 . Pr ess OEM S e t t i ngs a nd th e n p r e s s S MAR T B oa rd Set tings .
C H A P T E R 5 Maintai ning y o ur r oom sy stem 34 O rie nt at ing t he i nte ra ct ive f la t pa ne ls Typically, y ou n ee d t o or ien t ate the in t er act iv e f lat p an els d u r ing in it ial c on f igu ra t io n on ly (see C o n f igu r in g SMAR T S e t ti n g s o n pa ge 1 8 ) .
C H A P T E R 5 Maintai ning y o ur r oom sy stem 35 C lea ni ng t he s cr ee ns Fo llow t he s e instru c t ion s t o c le an th e in t e r a c t iv e f lat p an els’ s c r e e n s w it ho ut d a ma gin g t he ir a n t i- g lar e c o atin g o r oth e r p r o d u c t c omp on e n t s .
C H A P T E R 5 Maintai ning y o ur r oom sy stem 36 C A U T I O N l D o n ot use c omp re s s e d air to c lea n t h e c am e r a w ind ows or b or de r s .
C H A P T E R 5 Maintai ning y o ur r oom sy stem 37 4 . If t he sc r e en co n d e nsa ti o n d oe s n ’t evap or a t e , c on t act S MAR T Sup po r t ( smar t t ech .
C H A P T E R 5 Maintai ning y o ur r oom sy stem 38 3 . Dep loy the kic k s t an d s by p u s h ing th e m up a nd towar d s t he w all. N O T E W he n y ou ’v e c om p le t e d y ou r ma in t .
C H A P T E R 5 Maintai ning y o ur r oom sy stem 39 You n e ed to c lea n t he c am e r a le n s o n ly if t h er e is vi s ib le a c c u mu la t ion o f d u s t . U s e a c an is t er of in e r t g as o r a blo w e r bu lb t o b low th e d u s t o f f o f t h e le n s .
C H A P T E R 5 Maintai ning y o ur r oom sy stem 40 Remov i ng a nd transpor t ing your ro om sy st em WARNING O n ly pr ofess ion a l, t ra ine d inst alle rs sho uld r em ove y o u r r o om s y s tem.
Chapter 6 41 Cha pte r 6: T ro uble sho otin g you r ro om system R e s o lv ing h ar d w ar e is s u es 4 1 L o c a t in g s er ia l n umb er s 42 L o c a t in g po w er a n d s t atu s ligh t s .
C H A P T E R 6 T r o ubles h ooting y our r oom sy stem 42 L oc at in g se ria l nu m b er s Each o f the majo r c o mp on en t s of you r r o o m s y s t em h as a s e r ial n um b e r .
C H A P T E R 6 T r o ubles h ooting y our r oom sy stem 43 N o. Compone nt Light 1 I n t e r a c t iv e f lat p an el Power 2 I n t e r a c t iv e f lat p an el To uch s y s t em s t a tus 3 C on .
C H A P T E R 6 T r o ubles h ooting y our r oom sy stem 44 Po wer lig h t Touc h syst em st at u s lig h t In t e ract ive f lat p an el st a t u s Issu es So lu t io n s Sol i d amber Off Standby m ode T he intera cti ve flat panel doesn’ t tur n o n wh en you enter the r oo m.
C H A P T E R 6 T r o ubles h ooting y our r oom sy stem 45 Po wer lig h t Touc h syst em st at u s lig h t In t e ract ive f lat p an el st a t u s Issu es So lu t io n s T he image is unstabl e or unfoc us ed. Sec ur e th e H D MI cabl e at both c onne cti on po ints .
C H A P T E R 6 T r o ubles h ooting y our r oom sy stem 46 R es o lv in g iss ue s w ith th e co ns ole U s e t h e f o llowing ta b le t o r e s o lv e is s ue s w ith y ou r ro om s y s t e m’s c on s ole .
C H A P T E R 6 T r o ubles h ooting y our r oom sy stem 47 Vid eo cap t u re lig h t Service lig h t Ca m e ra st at u s I ssu e s So lu t io n s Re d Gr een O n but not captur ing v ideo T he camer a’s v ideo output does n’ t appear even though i t s houl d.
C H A P T E R 6 T r o ubles h ooting y our r oom sy stem 48 Po wer lig h t Sp eake r st at u s Is su es So l u t i o n s On O n You’re una ble to hear s ound. l Un mute the audio in L ync Room Sy s tem softwa r e. l T ur n up th e v o lume in L ync Room Sy s tem softwa r e.
C H A P T E R 6 T r o ubles h ooting y our r oom sy stem 49 Res olving sof tw a re iss ue s If t he L y n c R oo m Sy s t e m s oft w ar e c ale nd ar d o e s n’t a pp ea r on th e c o n s o le a.
C H A P T E R 6 T r o ubles h ooting y our r oom sy stem 50 5 . Pr ess Ma k e a Te st Call an d t he n f o llow the o n- s c re en in s t r u c t ion s t o t est c all f un c t ion s . O R Pre s s Te st Mee t N ow an d t h e n f o llow the o n- s c re en in s t ru c t io ns to t est s er v er co nn e c t io ns a n d v id eo fu n c t io n s .
Appendix A 51 A pp end ix A : Using the in ter active flat p an el on -scr ee n displa y men u Ac c ess in g t he o n - s c r e e n disp lay me nu 5 1 C h a n gin g s etti n g s in t he o n- s c re e .
A P P E N D I X A Usi ng the i nt er acti ve flat p anel o n- sc r een dis play menu 52 To re pl ac e ba t t e ries in the r e mot e c ont rol 1 . Pr ess t he tab o n t h e un d e r s ide o f t he r em o t e c o n t r o l a nd the n op en th e c o v e r .
A P P E N D I X A Usi ng the i nt er acti ve flat p anel o n- sc r een dis play menu 53 Opt i o n Valu es F u n ct io n No t es ( if a n y) BRIGHT NESS 0–1 00 Sets the overall br ightness of th e i mage and bac kground You c an mod ify thi s op tion on l y if y ou sel ect USER i n PICT UR E MODE .
A P P E N D I X A Usi ng the i nt er acti ve flat p anel o n- sc r een dis play menu 54 Opt i o n Valu es F u n ct io n No t es ( if a n y) IN BRI GHT LU X 100–1 000 S ets th e i ll u minanc e l e vel for br ightl y li t r ooms ( i n l u x) You c an mod ify thi s op tion on l y if y ou sel ect AMB IEN T i n PICT UR E MODE .
A P P E N D I X A Usi ng the i nt er acti ve flat p anel o n- sc r een dis play menu 55 Opt i o n Valu es F u n ct io n No t es ( if a n y) RI GHT SPEA KER ON OFF Enables or dis ab l es the r ight s peak er Do n’t change thi s option f r om its defaul t val ue.
A P P E N D I X A Usi ng the i nt er acti ve flat p anel o n- sc r een dis play menu 56 Opt i o n Valu es F u n ct io n No t es ( if a n y) MONIT OR ID 1–10 0 Sets the i n ter a cti ve flat p anel’ s I D T his option is n’t a ppli cable to the SMART R oom Sy stem.
A P P E N D I X A Usi ng the i nt er acti ve flat p anel o n- sc r een dis play menu 57 Opt i o n Valu es F u n ct io n No t es ( if a n y) USB SET T I NG USB1 VGA 1 VG A2 DVI HD M I1 HD M I2 HD M I3/.
A P P E N D I X A Usi ng the i nt er acti ve flat p anel o n- sc r een dis play menu 58 Opt i o n Valu es F u n ct i o n No t es ( i f a n y) In Bright 1–100 Sets the image brightness for br ightl y li t r ooms You c an mod ify thi s op tion on l y if y ou sel ect Am b ien t i n Pi cture Mode .
A P P E N D I X A Usi ng the i nt er acti ve flat p anel o n- sc r een dis play menu 59 Opt i o n Valu es F u n ct i o n No t es ( i f a n y) Sk y Co l our -5 –5 Sets th e pr efer r ed c olour val u.
A P P E N D I X A Usi ng the i nt er acti ve flat p anel o n- sc r een dis play menu 60 Opt i o n Valu es F u n ct i o n No t es ( i f a n y) Sc r een [N /A] S how s the curr ent i nput type T his option only pr ovi de s i nfor mation. You’ r e un able to modify i t.
A P P E N D I X A Usi ng the i nt er acti ve flat p anel o n- sc r een dis play menu 61 Opt i o n Valu es F u n ct i o n No t es ( i f a n y) Audi o In 2 HD M I3/PC HD M I1 HD M I2 DPORT DVI- D VG A C.
A P P E N D I X A Usi ng the i nt er acti ve flat p anel o n- sc r een dis play menu 62 Opt i o n Valu es F u n ct i o n No t es ( i f a n y) Sl e ep T imer 10–24 0 Off Speci fies the amount of i na.
A P P E N D I X A Usi ng the i nt er acti ve flat p anel o n- sc r een dis play menu 63 Opt i o n Valu es F u n ct i o n No t es ( i f a n y) Re ady State Br i ghtne ss 0–100 Sets the br ightness of the we l come s creen T his option is n’t a ppli cabl e to the SMART R oom Sy stem.
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Appendix B 65 A pp end ix B : Rese tting th e r oo m system t o fact or y defa ults Th is ap p en d ix expla ins h o w t o re s et the r oo m s y s t em t o f act o r y de f au lt s . In most s it ua t ion s , y o u s h o uld r e s e t t he r oo m s y s t em f ro m the Se t t ing s s c re en .
A P P E N D I X B Re setti n g the roo m s ys tem to factory de faults 66 To re se t the r oom sy st e m fr om the BI OS 1 . Con n e c t a U S B k e y b o ar d t o the L y nc a p p lian c e. 2 . T u r n o n t h e r o o m s y s t em using th e p owe r s w it c h loca t e d o n t h e bo t tom of the in t er act iv e f lat p a n e l.
Appendix C 67 A pp end ix C: Har dwa re e nviro nm enta l com pliance SMAR T Te c hn o log ies sup po rts glo ba l e f for t s t o e n s ur e tha t ele c t r o n ic eq uip men t is ma nu f act ur e d , s old a nd d is po s ed o f in a s afe an d en v iro n me n tally f rie nd ly man ne r .
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Ind ex 69 A a c c e s s o r ies 5 a d h o c mee t ing s 23 a d min is t r a tor a c c ou nts 15 a ir c o n ditio nin g 1 0 , 36 a mb ien t li g h t in g 5 3 a n n o t a t io ns 2 6 a u d io con f igu .
I N D E X 70 F fact or y de f a u lt s 65 fi e ld o f v iew 4 fi r mwar e up da t es 3 1 fl a s h ligh t s 3 0 G g a ller y o f pa r t ic ipa n t s 25 g a t e s 1 0 g la s s c lea ne r 35 , 38 g u e s.
I N D E X 71 Micro s oft Lync R oo m Sy s t em soft w ar e See Lync R oo m Sy s t em soft w ar e Micro s oft Ou t loo k 21 Micro s oft Power Poin t 2, 2 6 mo use 11 mu t e 25 N n e t w o r k r e q.
I N D E X 72 T tab le mic ro ph on e up g r a d e k it 5 tap e mea s ur e s 30 test c alls 2 0 , 4 9 ti n t 53 , 58 too ls , re c omm e n d ed 3 0 tou c h pa ne ls Se e inter a c t iv e f lat p an.
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SM ART T e chn olo gies sma r t t ech.co m/suppo r t sma r t t ech.co m/c ont act suppor t.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Smart Technologies SRS-LYNC-S c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Smart Technologies SRS-LYNC-S - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Smart Technologies SRS-LYNC-S, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Smart Technologies SRS-LYNC-S va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Smart Technologies SRS-LYNC-S, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Smart Technologies SRS-LYNC-S.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Smart Technologies SRS-LYNC-S. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Smart Technologies SRS-LYNC-S ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
