Manuel d'utilisation / d'entretien du produit LC-60PRO10R du fabricant Sharp
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MODEL LC-80PRO10R LC-70 PRO10R LC-60 PRO10R OPERA TION MANUAL LCD COLOUR TELEVISION.
ASA CE Statement: Hereby , SHARP Electronics declar es that this LCD TV is in compliance with the essential requir ements and other relevant pr ovisions of Directive 1999/5/EC. The declaration of conformity may be consulted at: http://www .sharp.eu/documents-of-conformity NOTE This LCD TV is designed for indoor use only .
1 Dear SHARP customer Thank you for your purchase of the SHARP LCD colour TV pr oduct. T o ensur e safety and many years of trouble-fr ee operation of your product, please r ead Important safety precautions car efully before using this pr oduct. Contents Intr oduction [ ENGLISH ] Introduction .
2 Introduction Important safety precautions • Cleaning—Unplug the AC cord fr om the AC outlet before cleaning the pr oduct. Use a damp cloth to clean the product. Do not use liquid cleaners or aer osol cleaners. • Use a soft damp cloth to gently wipe the panel when it is dirty .
3 Introduction Caring for the front panel • T ur n off the main power and unplug the AC cor d from the wall outlet befor e handling. • Gently wipe the surface of the front panel with a soft cloth (cotton, flannel, etc.). T o protect the fr ont panel, do not use a dirty cloth, liquid cleaners, or a chemical cloth (wet/dry sheet type cloth, etc.
4 Supplied accessories Remote control unit ( x 1) “AAA” size battery ( x 2) Pages 6 and 8 Page 6 Stand unit ( x 1) Page 5 3D glasses (x 2) AC cord ( x 1) (For 80 inch models only) Page 67 Page 9 I.
5 Attaching the stand unit • Before attaching (or detaching) the stand, unplug the AC cor d. • Before performing work, spr ead cushioning over the surface on which you will be laying the TV . This will prevent it fr om being damaged. • Be sure that two or mor e persons attach the stand.
6 Using the remote contr ol unit Inserting the batteries Before using the TV for the first time, insert the two supplied “AAA” size batteries. When the batteries become depleted and the remote contr ol unit fails to operate, replace the batteries with new “AAA” size batteries.
7 TV (front/side view) This panel emits a signal towards the 3D glasses you wear when viewing 3D images. Refer to page 75 for details. I 3D mode: Blue illumination 2D mode: White illumination TV (rear view) J The HDMI 2 and PC terminals can both use the same audio input terminal (HDMI 2/PC AUDIO (L/R)).
8 Remote control unit 1 >a (Standby/On) (Page 18) 2 AT V Access conventional analogue TV mode. DTV Access digital TV mode. SA T Access satellite mode. RADIO DTV/SA T : Switch between radio and data mode. • When only data broadcasting (no radio broadcasting) is transmitted by DVB, the radio broadcasting will be skipped.
9 Operation overview Follow the steps below one by one when using the TV . Some steps may not be necessary depending on your TV installation and connection. 1. Preparation — Connecting the TV w For 60/70 inch models w For 80 inch models NOTE • The cable tie can be moved from to .
10 3. Daily operation 1 T ur n on/off the TV (Page 18) • Y ou can turn on/off the power using both the remote contr ol and the TV . 2 Switch between digital, satellite and analogue broadcast (Page 18) 3 Change channels (Page 18) • Y ou can also select a channel from “HOME” > “CH list”.
11 Inserting the CA card into the CI module NOTE • It takes a few minutes to certify the licence key when you insert a CA card into the CI+ compatible CI module for the first time. This process may fail when ther e is no antenna input or you have never run “Auto installation”.
12 Quick guide Using the HOME screen Y ou can easily launch this “HOME” screen to enjoy Internet connection and Home network functions and to perform settings for the TV . 1 Display the HOME screen Press (HOME) and the “HOME” screen will be displayed.
13 Using the Menu screen Y ou need to call up the OSD to perform settings for the TV . The OSD for the settings is called “Menu”. The “Menu” enables various settings and adjustments. Display the Menu screen n Go to “TV Menu”. • Y ou can also display the Menu screen via the HOME menu screen (Page 12).
14 Initial auto installation When the TV is powered on for the first time after purchase, the initial auto installation wizar d appears. Follow the menus and make the necessary settings one after another . Confirm the following before turning on the power E Is the antenna cable connected? E Is the AC cord plugged in? 1 Press a on the TV .
15 Digital broadcast setting Press c/d to select “T errestrial” or “Cable”, and then press ; . T errestrial Cable E Searching for terr estrial broadcasts The TV searches for , sorts and stores all the receivable TV stations accor ding to their settings and the connected antenna.
16 Searching for satellite br oadcasts Press a/b to select “Satellite sear ch”, and then press ; . Digital search Analogue search Satellite search • The antenna connection setting screen is displayed. Single satellite 2 satellites on toneburst switchbox Max.
17 Checking signal strength and channel strength (DVB-T/T2/C/S/S2) If you install a DVB-T/T2/C/S/S2 antenna for the first time or relocate it, you should adjust the alignment of the antenna to receive a good r eception while checking the antenna setup screen.
18 Daily operation Switching on/off T ur ning on/off the power Press a on the TV or >a on the r emote control unit. Standby mode From standby , press a on the TV or >a on the remote contr ol unit. NOTE • If you are not going to use this TV for a long period of time, be sure to r emove the AC cord fr om the AC outlet.
19 Selecting a sound mode E DTV/SA T mode If multi sound modes are r eceived, each time you press 7 the mode switches as follows. Audio (ENG) STEREO L/R LR L R CH A CH B CH AB Audio (ENG) CH A Audio (ENG) MONO Press c/d to select L or R sound when the STEREO or DUAL MONO screen is displayed.
20 Favourite Channel Information Before installation This function allows you to group your favourite channels in a separate list. Pre-setting “My favourite” in advance allows you to select your favourite channels more conveniently .
21 EPG EPG is a programme list that is displayed on the screen. With the EPG, you can check the schedule for DTV/SA T/RADIO/DA T A, view detailed information about them and tune to an event currently on-air . Useful settings for using EPG View setting EPG If you want to use the EPG for digital stations, select “Y es”.
22 Selecting a programme using EPG The illustrations on this page are explained using thr ee digit services. Display/Close the EPG screen Press EPG . Select Enter Back Exit AM PM Programme info. Search by genre Search by date Timer list NOTE • Y ou can also display the EPG screen from “TV Menu” > “EPG” > “EPG”.
23 Timer setup using EPG The TV can be switched to a programme or start recor ding for USB-recor ding at the set time. 1 Press EPG . 2 Press a/b/c/d to select the pr ogramme you want to set, and then press ; . Back to EPG Watch No Record Next 3 Press c/d to select “W atch” or “Record”, and then press ; .
24 T eletext What is teletext? T eletext broadcasts pages of information and entertainment to specially equipped TV . Y our TV receives teletext signals br oadcast by a TV network, and decodes them into graphical format for viewing.
25 W atching TV MHEG-5 application (UK only) Some services bring you programmes with the MHEG application encoded, letting you experience DTV interactively . When provided, the MHEG-5 application will start when you press m . NOTE • MHEG may not be displayed properly in 3D mode.
26 Introduction to connections The TV is equipped with the terminals as shown below . Find the cable corresponding the TV’ s terminal and connect the device. E Before connecting ... • Be sure to turn off the TV and any devices befor e making any connections.
27 Video connections HDMI connection Example of connectable devices E DVD player/recor der E Blu-ray player/recor der E Game console The HDMI connections permit digital video and audio transmission via a connection cable from a player/r ecorder .
28 Connecting external devices SCART connection YP B ( C B) P R ( C R) Component connection Example of connectable devices E VCR E DVD player/recor der n SCART cable (commercially available) NOTE • .
29 VIDEO connection Example of connectable devices E VCR E DVD player/recor der E Game console E Camcorder Y ou can use the EXT 2 terminal when connecting to a game console, camcorder , a DVD player/recor der or other device.
30 Controlling HDMI devices using AQUOS LINK E What is AQUOS LINK? Using the HDMI CEC protocol, with AQUOS LINK you can interactively operate compatible system devices (A V amplifier , DVD player/recorder , Blu-ray player/recor der) using a single remote contr ol unit.
31 AQUOS LINK connection First connect the AQUOS AUDIO speaker system or an AQUOS BD player/ AQUOS recor der that supports the HDMI CEC protocol. Connecting an AQUOS BD player/AQUOS recorder via the A.
32 AQUOS LINK setup Basic operation Go to “TV Menu” > “Link operation” > “AQUOS LINK setup” > select the menu you want to set. AQUOS LINK control Set to “On” to enable HDMI CEC functions. Auto power on If this is activated, the one touch play function is enabled.
33 T op menu/title list This section explains how to play back a title in the AQUOS BD player/AQUOS recor der . 1 Press a/b to select “T op menu/title list”, and then press ; . • The linked recor der now powers on and the TV automatically selects the appropriate external input source.
34 AQUOS LINK Using a Smartphone with the TV This function enables you to connect the TV to a smartphone that supports Mobile High-Definition Link (MHL) using an MHL-compatible cable. T o connect the TV to your MHL-compatible smartphone, be sure to use an MHL- compatible cable (commercially available).
35 Picture settings Go to “TV Menu” > “Setup” > “Picture”. Setup A V mode Picture Clear Picture Processing CH list :Back :Enter Menu Backlight OPC [Off] Picture A V mode “A V mode.
36 Picture OPC Automatically adjusts the brightness of the screen. Item Off The brightness is fixed at the value set in “Backlight”. On Automatically adjusts. On:Display Displays the OPC effect on the scr een while adjusting the brightness of the screen.
37 Game type Adjusts the images of fast moving video games to be clearer . Item Standard Optimises pictur e quality for standard video games. High motion Produces a sharp pictur e from the original slow-moving picture in a video game.
38 Audio settings Go to “TV Menu” > “Setup” > “Audio”. Setup Bass Adaptive volume Audio T reble [Off] ST ANDARD CH list :Back :Enter Menu Balance L30 R30 Audio Adaptive volume Adjust volume level automatically to lessen sudden volume change.
39 Power save settings Go to “TV Menu” > “Setup” > “ECO”. Setup No signal off ECO picture control ECO Energy save CH list :Back :Enter Menu No operation off [Disable] [Disable] [Off].
40 View settings Go to “TV Menu” > “Setup” > “View setting”. Setup Network setup Auto installation View setting Channel settings CH list :Back :Enter Menu Select recording device View setting Auto installation The TV automatically detects and stores all available services in your area.
41 Buttons for “Manual adjust” operation Lock Press R button. When the service is locked, you must enter your PIN whenever you tune to the service. CH skip Press G button. Services with a ✔ mark are passed over when pressing :r/s on the TV or r emote control unit.
42 Analogue setting Y ou can reconfigur e the analogue TV channels settings automatically or manually . E Additional search Use this menu to add new services automatically after “Analogue search” in the “Auto installation” menu has been completed.
43 Individual setting — PIN View setting PIN Allows you to use a PIN to protect certain settings from being accidentally changed. Go to “TV Menu” > “Setup” > “View setting” > “Individual setting” > “PIN”. NOTE • PIN input is requir ed when executing “PIN”.
44 Individual setting — Language View setting Digital audio language Set up to three pr eferred multi audio languages to display if the audio languages are available. Go to “TV Menu” > “Setup” > “View setting” > “Individual setting” > “Digital audio language”.
45 Optional features settings Go to “TV Menu” > “Setup” > “Option”. Setup Option for view Option 3D setup CH list :Back :Enter Menu T erminal setting Colour system Selecting the picture size manually Option Wide mode Y ou can select the picture size.
46 T erminal setting Option Digital audio output This function allows you to select the digital audio signal type. Go to “TV Menu” > “Setup” > “Option” > “T erminal setting” > “Digital audio output”.
47 Option Headphone/Audio out select Y ou can select which device is used for outputting audio. Go to “TV Menu” > “Setup” > “Option” > “T erminal setting” > “Headphone/Audio out select”. Item Headphone Output audio through headphones.
48 Additional features Option Illumination This function makes the LED on the front of TV illuminated in several ways. Go to “TV Menu” > “Setup” > “Option” > “Illumination”. Item Off The LED is not illuminated. Standby The LED is illuminated while the TV is in standby mode.
49 Option Game play time This function allows you to display the elapsed time on the screen when “A V mode” is set to “GAME”. Go to “TV Menu” > “Setup” > “Option” > “Game play time”.
50 㼃㼕㼞㼑㼘㼑㼟㼟㻌㻿㼏㼞㼑㼑㼚㻌㼢㼕㼍㻌㻹㼕㼞㼍㼏㼍㼟㼠㻌㻙 㻻㼡㼠㼘㼕㼚㼑 MIRACAST By Miracast technology you can enjoy the contents of Miracast compatible smartphone or tablet to this TV .
51 USB-recor ding Y ou can enjoy DTV/SA T recor ding or playback by connecting a commercially available USB HDD to the TV . • USB-recor ding does not work for A TV , exter nal inputs, data broadcasts, radio br oadcasts or network applications. Connecting a USB HDD Connect a commercially available USB HDD to the USB port of the TV .
52 How to operate USB-recor ding Y ou can enjoy DTV/SA T recor ding or playback by connecting a commercially available USB HDD to the TV . CAUTION • Do not unplug the AC cord during USB-r ecording timer setting or USB-recor ding. • When the AC cord is unplugged: − The USB-recor ding timer setting is cancelled.
53 USB-recor ding Y ou can recor d the programme you ar e watching to the register ed USB HDD. Starting USB-recor ding Press REC E . • The TV starts USB-recor ding. NOTE • Y ou can also operate from the control panel by pr essing CONTROL . • Y ou cannot switch the channel or the input source during USB-recor ding.
54 Time shift playback Playback recor ded scenes of the programme being recor ded. Press d during r ecording. • Press H to return the scene that is broadcasting. NOTE • Y ou can also operate from the control panel by pr essing CONTROL . • Time shift playback may take a few moments to start.
55 SD/ USB media/Home network SD/USB media/Home network (DLNA) In both modes, you can enjoy viewing photos, listening to music and watching videos from external SD/USB devices (SD card, USB Memory , USB card r eader (Mass Storage Class), USB HDD) or Home network server .
56 Viewing enlarged photos Buttons for enlarged photo display operation (When using USB media mode) Buttons Description c/d (Cursor) Go to the previous/next photo in the same directory . 6 Return to the thumbnail selection screen. 3D Switch between 2D and 3D modes.
57 Music mode * This screen image is for the USB media mode. It may be slightly differ ent in the Home network mode. Buttons for music mode (When using USB media mode) Buttons Description ; When selecting a music file: Play music. a/b/c/d (Cursor) Select a desired item.
58 View setting DivX® setup This is the function to confirm your registration code. Y ou need to register the code at www .divx.com. Go to “TV Menu” > “Setup” > “View setting” > “DivX® setup”. E DivX® VOD registration Y ou can find your registration code on this menu.
59 Connecting a PC HDMI connection PC HDMI 1, 2, 3 or 4 terminal n HDMI-certified cable (commercially available) PC HDMI 2 terminal* o ø 3.5 mm stereo minijack cable (commercially available) p DVI/HD.
60 Adjusting the PC image automatically Option Auto sync. This function enables the screen to be automatically adjusted to its best possible condition when the analogue terminals of the TV and PC are connected with a commercially available DVI/RGB conversion cable, etc.
61 PC compatibility chart Resolution Horizontal frequency V ertical frequency Analogue (D-Sub) Digital (HDMI) VESA standard VGA 640 x 480 31.5 kHz 60 Hz ✔✔✔ SVGA 800 x 600 37.9 kHz 60 Hz ✔✔✔ XGA 1,024 x 768 48.4 kHz 60 Hz ✔✔✔ WXGA 1,360 x 768 47.
62 PC control of the TV • When a programme is set, the TV can be contr olled from the PC using RS-232C or IP . The input signal (PC/ video) can be selected, the volume can be adjusted and various other adjustments and settings can be made, enabling automatic programmed playing.
63 Command list CONTROL ITEM COMMAND P ARAMETER CONTROL CONTENTS POWER SETTING P O W R 0 _ _ _ POWER OFF (ST ANDBY) INPUT SELECTION A I T G D _ _ _ _ INPUT SWITCHING (TOGGLE) I T V D _ _ _ _ TV (CHANN.
64 Connecting to the network T o enjoy internet services, you need to connect the TV to a router with a high speed connection to the internet. Y ou can also connect the TV to your Home network server through a r outer or access point. The TV connection to the router can either be wir ed or wireless.
65 Wireless installation This TV is equipped with a wireless LAN function. E Wireless connection overview n PC o Wireless LAN router/access point p Wireless LAN LCD TV q Network NOTE • When using the SHARP wireless LCD TV , try to provide as much fr ee space around the device for best performance.
66 What is Net TV? Net TV offers internet service and websites tailored for your TV . Use the TV remote control unit to browse the Net TV internet pages. Net TV allows you to play movies, view pictures, listen to music, play games and much more. Net TV pr ovides variety of services for each country .
67 Y ou can enjoy 3D-supported images on this TV when you wear 3D glasses. T o produce 3D images, liquid crystal shutters in the 3D glasses alternately open and close imperceptibly fast to exactly match alternating left and right video images displayed by the TV .
68 Enjoying 3D image viewing Preparing for the 3D glasses Supplied accessories Make sure the following accessories ar e provided with the 3D glasses. 3D glasses (x 2) Nose pad* (x 2) Cleaning cloth x 1 * Nose pads are alr eady attached. NOTE • The illustrations above are for explanation purposes and may vary slightly from the actual accessories.
69 Using the 3D glasses Before using the 3D Glasses Before using the 3D glasses for the first time, remove the insulating sheet attached to them. Using the 3D glasses Pairing the 3D glasses T o view 3D images, it is necessary to pair the 3D glasses and TV .
70 Replacing the Battery The battery has an expected service life of approximately 75 hours. • When replacing the button battery , use only the designated battery (Maxell branded CR2025 lithium button battery). 1 Use the tip of a ballpoint pen or similar object to press in on the lock.
71 Enjoying 3D image viewing Cautions for 3D image viewing 3D glasses lenses • Do not apply pressur e to the lenses of the 3D glasses. Also, do not drop or bend the 3D glasses. • Do not scratch the surface of the lenses of the 3D glasses with a pointed instrument or other object.
72 Display format for 3D and 2D images Image for input signals Selectable mode Description 3D mode (using the 3D glasses) 2D s 3D • Converts normal 2D images into 3D images.
73 Viewing 3D images NOTE • Refer to the operation manual of the 3D glasses for details regar ding usage. • The TV screen may temporarily become black when the TV is trying to detect a 3D image signal and when switching from 3D to 2D mode.
74 W atching 2D images in 3D Y ou can convert normal 2D images into 3D images. 1 Press 3D . 2 Press c/d to select “2D s 3D”, and then pr ess ; . 3 T urn on the power of the 3D glasses, and then wear the 3D glasses. NOTE • The confirmation message to select either 3D or 2D mode is displayed on the screen once per hour .
75 3D brightness boost Y ou can adjust the backlight of the TV for 3D image viewing. Item High The screen brightens Middle Low The screen dims NOTE • When “High” or “Low” is selected, “OPC”, “Backlight” and “Range of OPC” are not available.
76 Enjoying 3D image viewing Specifications — 3D glasses T r oubleshooting — 3D Images Product 3D Glasses Lens type Liquid crystal shutter Power supply DC3V Battery Lithium button battery (CR2025 x 1) Battery life Approx. 100 hours of continuous use Dimension (W x H x D) 171.
77 Appendix T r oubleshooting Problem Possible solution • No power . • Is the AC cor d disconnected? • Check if you pressed a on the TV . • The TV cannot be operated. • External influences such as lightning, static electricity , etc., may cause improper operation.
78 Appendix Reset the PIN 1 Go to “TV Menu” > “Setup”. 2 Press a/b to select “Auto installation”, “Pr ogramme setup”, “PIN”, “Parental rating” or “Reset”, and then pr ess ; . The PIN input window will display . 3 Press and hold both :r and i+ on the TV simultaneously until the message appears on the screen.
79 Updating your TV via DVB-T/T2/ C/S/S2 Ensure that your TV softwar e version is always up to date. From time to time SHARP will make updated TV base software and DVB softwar e available.
80 Information Receiver report Display reports r egarding failur es and changes for timer settings. Go to “TV Menu” > “Setup” > “Information” > “Receiver report”. Information Identification Y ou can check the TV ID on the screen for r eporting to customer service.
81 W arning regarding basic use Cautions regar ding use in high and low temperature envir onments • When the TV is used in a low temperature space (e.g., r oom, office), the pictur e may leave trails or appear slightly delayed. This is not a malfunction, and the TV will recover when the temperatur e returns to normal.
82 Software licences for Net TV Disclaimers for services using the Internet DISCLAIMERS • • • • • • Appendix http://www.espial.com • This product contains fonts pr ovided by Monotype Imaging Inc. • Monotype® is a trademark of Monotype Imaging Inc.
83 Appendix Specifications Item Model: LC-80PRO10R LC-70PRO10R LC-60PRO10R LCD panel 203 cm (80 o ) X-Gen panel 177 cm (70 o ) X-Gen panel 152 cm (60 o ) X-Gen panel Resolution 1,920 x 1,080 x 4 dots Video colour system P AL/SECAM/NTSC 3.
84 Specifications (Wireless LAN) Standard IEEE 802.11a/b/g/n Frequency band 2400 _ 2497 MHz 5150 _ 5850 MHz Security Static WEP (64/128 bit, key index 1 only) WP A-PSK (TKIP) WP A2-PSK (AES) Modulation DBPSK@1 Mbps DQPSK@2 Mbps CCK@5.5/11 Mbps BPSK@6/9 Mbps QPSK@12/18 Mbps 16-QAM@24/36 Mbps 64-QAM@48/54 Mbps Specifications (Bluetooth) V er .
85 Environmental specifications Item 60 o /70 o /80 o I On-mode (W) (in home-mode) 109 W/142 W/174 W J Energy-Save-Mode (W) Advanced 82 W/101 W/125 W K Standby-Mode (W) 0.
86 LC-80 PRO10R The wall mount kit (sold separately) allows you to mount the TV on the wall. For detailed information on installing the wall mount, see the instructions provided with the product. W e recommend you to contact qualified service peronnel when installing it.
87 Rating table for child lock User -adjusted rating Broadcasted rating AGE 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Universal viewing ✔ —————————————— Parental approval pr ef.
88 Appendix Dimensional drawings I Active area J Thinnest part (except of terminal height) NOTE • Dimensions do not include protrusions such as scr ews and some parts.
89 Appendix I Active area J Thinnest part (except of terminal height) NOTE • Dimensions do not include protrusions such as scr ews and some parts. (261) (600) (400) (200) (1198) (1825) (1120) (1068).
90 Appendix EU Energy Label for T elevisions On 30 November , 2010 the European Commission adopted the Commission Delegated Regulation (EU) No 1062/2010 with regar d to ener gy labelling of televisions. The Regulation entered into for ce on 20 December 2010 and applies in all Member States.
14P02-PL-NG.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Sharp LC-60PRO10R c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Sharp LC-60PRO10R - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Sharp LC-60PRO10R, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Sharp LC-60PRO10R va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Sharp LC-60PRO10R, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Sharp LC-60PRO10R.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Sharp LC-60PRO10R. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Sharp LC-60PRO10R ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
