Manuel d'utilisation / d'entretien du produit VX-4000d du fabricant Runco
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O WNER ’ S O PERATING M ANUAL VX-4000d VX-5000d Digital Light Processing TM Projector and DHD™ Controller Software Version 2.00.
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Runco VX-4000d/VX-5000d Own er’s Operating Manual iii PRE L IMINAR Y TWO YEAR LIMITED WARRANTY For Projectors, Video Processors and Controllers Congratulation s on your purchase of a Runc o video product and welcome to the Run co family! We believe Runco produ ces “The World’s Fine st Home Thea ter Products .
iv Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y This warranty begins on the effective da te of delivery to the end use r. For your convenience, k eep the origin al bill of sale a s evidence of th e purchas e date. Please fill out and mail your warranty registration card.
Runco VX-4000d/VX-5000d Owner’s Operating Manual v PRE L IMINAR Y To locate th e name and address of th e nearest Runc o Authorized Se rvice Center, o r for additiona l information ab out this Limited Warran ty, please call or w rite: RUNCO INTERNA TIONAL, INC.
vi Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Thank you for your purcha se of this quality Runc o video projector! It has been designed to prov ide you with the quality of vide o that is exp ected in a home theat er.
Runco VX-4000d/VX-500 0d Owner’s Operating Manual vii 1 Table of Contents PRE L IMINAR Y TWO YEAR LIMITED WARRANTY ................ ................ ................ ............. ................ .... iii Safety Preca utions .............. ........
Table of Contents viii Runco VX-4000d/VX-500 0d Owner’s Operating Manual PRE L IMINAR Y Folded Optics ...... ............. ................ ............. ................ ............. ................ .......... 27 Other Cons iderations ...........
Table of Contents Runco VX-4000d/VX-5000d Owner’s Operating Manual ix PRE L IMINAR Y 6. Serial Communic ations ......... ................. ................ ................ ............. ................ ... 61 RS-232 Connection and Port Configuration .
Table of Contents x Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Notes:.
Runco VX-4000d/VX-5000d Owner’s Operating Manual xi 1 List of Figures 2-1. VX-4000d Front/Top/ Side/Bottom View ..................... ................ ................ ............. ..... 5 2-2. VX-5000d Front/Top/ Side/Bottom View .................
List of Figures xii Runco VX-4000d/VX-5000d Owner’s Operating Manu al Notes:.
Runco VX-4000d/VX-5000d Owner’s Operating Manual 1 PRE L IMINAR Y 1.1 About This Manual This Owner’s M anual descri bes how to in stall, set up and operate the R unco VX-4000d/VX-5000d DLP Projector and DHD Controller. It d escribes the feat ures and function s available wit h DHD Controller Software version 2.
Introduc tion 2 R unco VX-4000d/VX-500 0d Owner’s Operating Manual PRE L IMINAR Y Graphic Convention s: These sym bols appear in numerous pl aces througho ut the manual, to emp hasize points th at you must k eep in mind to avoid problem s with your equipment o r injury: 1.
Introd uction Runco VX-4000d/VX-5000d Owner’s Operating Manual 3 PRE L IMINAR Y 1.3 Description, Features and Benefits The Reflection™ VX-40 00d and VX-500 0d incorporate Runco’s exclus ive Enhanced GEN 3™ engineerin g advancem ents to make more efficient use of optical light engine design.
Introduc tion 4 R unco VX-4000d/VX-500 0d Owner’s Operating Manual PRE L IMINAR Y Parts List Your VX-4000d /VX-5000d is shipped with th e following item s. If any items ar e missing or damaged, pl ease contact your Runco d ealer or Runc o Customer Service at (800) 23-RUNCO.
Runco VX-4000d/VX-5000d Owner’s Operating Manual 5 PRE L IMINAR Y 2.1 VX-4000d/VX-5000d at a Glance Figure 2-1 an d Figure 2-2 show the key VX-4 000d/VX-5000d c omponents.
Controls and Functions 6 R unco VX-4000d/VX-500 0d Owner’s Operating Manual PRE L IMINAR Y Figure 2-2. VX-5000d Fro nt/Top/Side/Bottom View 6 10 4 4 5 6 7 8 9 12 11 12 3.
Controls and Functi ons Runco VX-4000d/VX-5000d Owner’s Operating Manual 7 PRE L IMINAR Y 1. VERTICAL LENS SHIF T Using a 3/16” hex wrench, turn this to move the lens up or d own. 2. POWER LED Lights red to indicate that the projector is in standby; lig hts blue to indic ate normal operation.
Controls and Functions 8 R unco VX-4000d/VX-500 0d Owner’s Operating Manual PRE L IMINAR Y 2.2 VX-4000d/VX-5000d Rear Panel Figure 2-3 shows the VX-400 0d/VX-5000d rear panel. Figure 2-3. VX-4000d/V X-5000d Rear Panel 1. POWER INPUT (100 to 240 V AC) Connect the VX-4000d/VX-5000 d to power he re.
Controls and Functi ons Runco VX-4000d/VX-5000d Owner’s Operating Manual 9 PRE L IMINAR Y 2.3 DHD Controller Front Panel Figure 2-4 shows the controls and in dicato rs on the DHD Controller front panel; the paragraphs that follow de scribe them . Figure 2-4.
Controls and Functions 10 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y 8. DOWN BUTTON Used to direct sele ct aspect ratios or move the menu cursor dow n in the On-Screen Display. When no menu is prese nt on-screen , this button tog gles you thro ugh the different a spect ratios , in this or der: Virtualwide 2.
Controls and Functi ons Runco VX-4000d/VX-5000d Owner’s Operating Manual 11 PRE L IMINAR Y 2.4 DHD Controller Rear Panel Figure 2-5 shows th e rear connecto r panel on the DHD Controller . Figure 2-5. DHD Controller Rear Panel Outputs 1. ANALOG OUTPUTS (RGBHV) Connect these t o the RGBHV inputs on t he VX-4000d/VX-50 00d.
Controls and Functions 12 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y 6. COMPOSITE VIDEO INPUT Standard composit e video input for conn ecting a VCR, laser disc pl ayer or other composite video so urce.
Controls and Functi ons Runco VX-4000d/VX-5000d Owner’s Operating Manual 13 PRE L IMINAR Y 2.5 VX-4000d/VX-5000d Remote Control Units The VX-4000d/VX-5 000d ships with two remote co ntrol units: •.
Controls and Functions 14 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y 1. IR OUTPUT INDICA TOR Lights when a button is pre ssed to indic ate that an IR sign al is being tran smitted. 2. ON / OFF Press to turn the projector on or off.
Controls and Functi ons Runco VX-4000d/VX-5000d Owner’s Operating Manual 15 PRE L IMINAR Y 9. Aspect Ratio Selection Bu ttons Use the red b uttons to selec t an aspec t ratio dire ctly or t o enter num eric charac ters, as follows: ANA (Anamorphic) (3) For viewing 16 :9 DVDs or HDTV p rograms in their native asp ect ratio.
Controls and Functions 16 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Touch-Screen Remote The touch-screen remo te control un it furnished wi th the VX-4000 d/VX-5000d pro vides basically the s ame functiona lity as the s tandard Ru nco DHD remo te.
Controls and Functi ons Runco VX-4000d/VX-5000d Owner’s Operating Manual 17 PRE L IMINAR Y 4. POWER ON/OFF Use these butt ons to turn t he VX-400 0d/VX-50 00d on or off . 5. ASPECT RA TIO Press this butto n to go to the aspect ratio menu page ( 3/7).
Controls and Functions 18 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y 16. ENTER / Cursor Buttons ( , , , ) Use these buttons to select items or sett ings, adjust settings or switch display patterns.
Runco VX-4000d/VX-5000d Owner’s Operating Manual 19 PRE L IMINAR Y 3.1 Remote Control Battery Installation To install batteries in the remote co ntrol: 1. Remove the battery cover from the back of th e remote cont rol. 2. Insert the batteries included with the remote contr ol.
Installation 20 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y • Do not drop the remote control or expose it to moisture or hig h temperatu re. • The remote contr ol may malfunctio n under a fluoresc ent lamp. If that occur s, move the DHD Controller away from the fluorescent lamp.
Installation Runco VX-4000d/VX-5000d Owner’s Operating Manual 21 PRE L IMINAR Y 3.2 Quick Setup Table 3-1 gives a qui ck overview of the VX-4000d/ VX-5000d installation process. The sections following this one pr ovide detailed instructions. Installation shou ld be performed by a quali fied custom video installation specialist.
Installation 22 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y 3.3 Installation Considerations Proper insta llation of you r projector wi ll ensure the q uality of your di splay.
Installation Runco VX-4000d/VX-5000d Owner’s Operating Manual 23 PRE L IMINAR Y Throw Distance Throw distanc e is the dista nce measure d from the f ront of the p rojector to the screen.
Installation 24 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Throw Distance Ranges - VX-5000d: Table 3-4 lists the availab le lens options for the VX-5000d and th eir associate d throw ratios. Proteus F 3.63 - 5.72 363 572 Proteus F with CineWide 2.
Installation Runco VX-4000d/VX-5000d Owner’s Operating Manual 25 PRE L IMINAR Y Vertical and Horizontal Position Proper placement of the projector relative to the screen will yield a rectang ular, perfectly-centered image that completely fills the screen.
Installation 26 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Figure 3-5. Horizontal Lens Shift Vertical Lens Shift - VX-4000d: The VX-4000d zoom lenses (Proteus B throu gh F) provide up t o 50% of vertica l lens shift in eit her direction.
Installation Runco VX-4000d/VX-5000d Owner’s Operating Manual 27 PRE L IMINAR Y Folded Optics In rear screen ap plications where space behind the project or is limited, a mirror may be used to fold th e optical path , as shown in Figure 3-6 . The position of the projecto r and mirror must be accurate ly set.
Installation 28 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y 3.5 Mounting the VX-4000d/VX-5000d There are se veral method s for mountin g the projec tor. Depending o n your chose n installation, one method may b e more suit able than ano ther.
Installation Runco VX-4000d/VX-5000d Owner’s Operating Manual 29 PRE L IMINAR Y Connect the DVI, RG BHV and RS-232 ou tputs of the DHD Controller to the corresponding in puts of the VX-4000d/VX- 5000d; see Figure 3-7 .
Installation 30 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Connecting Source Components to the DHD Controller Connect your vid eo sources to t he DHD Controlle r as shown an d described in the sections th at follow. DVI Connections: See Fi gure 3-8.
Installation Runco VX-4000d/VX-5000d Owner’s Operating Manual 31 PRE L IMINAR Y Digital (DTV) RGB or Compo nent Video Connections: See Figure 3-9. Figure 3-9.
Installation 32 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Analog (Computer) RGB Connec tions: See Figure 3-10. Figure 3-10. Analog RGB Connections DVI 1 HD1 HD2 G/Y INPUTS HV R.
Installation Runco VX-4000d/VX-5000d Owner’s Operating Manual 33 PRE L IMINAR Y Composite/ S-Video/Com ponent Vi deo Connection s: See Figure 3-11. Figure 3-11.
Installation 34 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y RS-232 Controller Connection Use a standard, 9 -pin RS-232 cable t o connect a PC or h ome theater co ntrol/auto mation system (if present) to the RS-232 Cont rol port on the DHD Controller; see Figure 3-12 .
Installation Runco VX-4000d/VX-5000d Owner’s Operating Manual 35 PRE L IMINAR Y Connecting to AC Power The VX-4000d/VX-5000d system includes two (2) AC power cords (one each for the projector and DHD Controller). Plug the female end of one power co rd into the AC receptacle on the rear o f the VX-4000d/VX-5000d (AC 100V ~ 240V).
Installation 36 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Notes:.
Runco VX-4000d/VX-5000d Owner’s Operating Manual 37 PRE L IMINAR Y 4.1 Turning on the Power 1. Turn on yo ur source components. 2. Turn on the main p ower switch at the re ar of the DHD Controller . 3. Press the ON button on th e remote contro l -- or the POWER button on the DHD Controller front panel -- to turn on the system.
Operation 38 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y 4.4 Lens Adjustments Lens zoom a nd focus are motorized adjust ments that are adjusta ble from the remote control. This allow s you to adjust the focus and image size wh ile at the screen for more accurate resu lts.
Operation Runco VX-4000d/VX-5000d Owner’s Operating Manual 39 PRE L IMINAR Y 4.5 Using the On-Screen Menus Press the MENU button on either the rem ote control or the DHD Contr oller front panel to display the Main Menu. To select a m enu item, use th e and buttons on either th e remote cont rol or the DHD Controller fro nt panel to highlig ht it.
Operation 40 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Figure 4-2. DHD Contro ller OSD Menu Structure for V X-4000d/VX-5000d Service Test Vide o Grey Bars 1 Grey Bars 2 Color B.
Operation Runco VX-4000d/VX-5000d Owner’s Operating Manual 41 PRE L IMINAR Y Main Menu The Main Me nu is the startin g point for a ccessing all project or functions. (The Calibration and Service m enus are hidd en and not accessible un til you enter a passcode.
Operation 42 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Table 4-1. Aspect Ratio Settings Aspect Ratio Description Anamorphic Select Anamorphic to view 16:9 DVDs and HDTV programs in their native aspect rat io. 4:3 images are stretched horizontally to fit a 16:9 screen.
Operation Runco VX-4000d/VX-5000d Owner’s Operating Manual 43 PRE L IMINAR Y Picture Use the controls in the Picture Menu to calibra te your VX-40 00d/VX-5000d for optimum picture quality. The VX-4000d/ VX-5000d has been designed to inco rporate setu p and calibrati on standards establi shed by the Imaging Sc ience Foundati on (ISF).
Operation 44 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Although it may be possible to obtain satisfact ory picture quality usin g the naked eye and regular progr am material, R.
Operation Runco VX-4000d/VX-5000d Owner’s Operating Manual 45 PRE L IMINAR Y Contrast: On your exte rnal test pa ttern source , select a stepped , gray-bar pa ttern like the one shown in Figure 4-4 . Figure 4-4. Typical Gray Bar Pattern for Adjusting Contrast Select Contrast and press ENTER .
Operation 46 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Select Color and pres s ENTER . While looking at the color bar pattern thr ough a blue filter, adjust the color satu rati.
Operation Runco VX-4000d/VX-5000d Owner’s Operating Manual 47 PRE L IMINAR Y Sharpness: “Sh arpness” is th e amount of high-frequency detail in the im age. To adjust sharpness, select Sharpness from the Picture men u and press ENTER . On your ext ernal test pattern source, select a pattern like the one show n in Figure 4-6 .
Operation 48 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Overscan: Image Overscan pushes the out side edge of the ac tive pictur e area of the video signal ou t beyond the ed ge of the display area.
Operation Runco VX-4000d/VX-5000d Owner’s Operating Manual 49 PRE L IMINAR Y Calibration Use the Calibrat ion menu to p erform advanced picture qua lity adjustments.
Operation 50 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y ISF Night - Input Color: The Inpu t Color contro ls are simila r to those in the Display Color menu (see ab ove), but can be set indep endently for e ach input. • Gain/Offs et: Refer to ISF Night - Display Color , abov e.
Operation Runco VX-4000d/VX-5000d Owner’s Operating Manual 51 PRE L IMINAR Y Service Use the Service m enu to acce ss advanced p rojector config uration setting s. This menu should be used by ISF-certified technicians only . Test Video: Select Test Vid eo from the Service Menu to access the inte rnal test patte rns on the VX-40 00d/VX-5000d.
Operation 52 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y When you change a remote code on th e VX-4000d/VX-5 000d, you must re-pr ogram the standard DHD rem ote contro l to send that same code.
Operation Runco VX-4000d/VX-5000d Owner’s Operating Manual 53 PRE L IMINAR Y • Lamp Hours: This menu page also di splays the numb er of hours tha t the lamp has been in service , and lets you reset the c ounter (which is recommende d after you replace the la mp; refer to Lamp Replacement on page 55 ).
Operation 54 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Miscellaneous: Select Miscellane ous from the Service me nu to set the following op tions: • Languag e: Select La nguage fro m the Misce llaneous men u and pr ess the up- or down-arrows to select the OSD Language (English, French , Spanish or Germa n).
Runco VX-4000d/VX-5000d Owner’s Operating Manual 55 PRE L IMINAR Y 5.1 Lamp Replacement The lamp should be replac ed when it reaches the e nd of its life (t ypically 2000 h ours), or sooner if a no ticeable degr adation in b rightness occ urs. Contact your Runco d ealer to obtain a repl acement lamp.
Maintenance and Troublesho oting 56 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y 5.2 Lens Replacement Figure 5-1 shows the VX-500 0d lens assembly; the VX-4 000d lens assembly is similar . Figure 5-1. VX-5000d Le ns Assembly Exploded View 1.
Maintenance and Troubleshooting Runco VX-4000d/VX-5000d Owner’s Operating Manual 57 PRE L IMINAR Y 2. Locate and unplu g the Motor Assemb ly Connector. Note the con nector orientation for when you install the new lens. 3. Locate th e six 9/64” He x Mounting Screws (two ea ch at 12 o'c lock, 9 o'clock and 6 o'cloc k).
Maintenance and Troublesho oting 58 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y 5.3 Troubleshooting Tips Table 5-1 provide s some general guidelines for tr oubleshooting proble ms you may encounter w ith the VX-4 000d/VX-500 0d.
Maintenance and Troubleshooting Runco VX-4000d/VX-5000d Owner’s Operating Manual 59 PRE L IMINAR Y Image is too bright and/or lacks definition in the bright areas of the image. • Contrast is set too high. • Lower the contrast setting. Image appears “washed out” and/or dark areas appear too bright.
Maintenance and Troublesho oting 60 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Notes:.
Runco VX-4000d/VX-5000d Owner’s Operating Manual 61 PRE L IMINAR Y 6.1 RS-232 Connection and Port Configuration To interface the DHD Contro ller with a ho me theater automation/con trol system or a PC running terminal emulation soft ware, connect it to your control system or PC as shown in Figure 3-12 .
Serial Communications 62 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Input Selection Commands COMPONENT NA YES Selects the Component input COMPOSITE NA YES Selects the Composite .
Serial Communications Runco VX-4000d/VX-5000d Owner’s Operating Manual 63 PRE L IMINAR Y Picture Adjust Commands BRIGHTNESS -100/100 YES Sets a value for brightness BRIGHTNESS? NA NA Returns brightn.
Serial Communications 64 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y Input Position Comm ands IHEIGHT -100/100 YES Sets the value for input height IHEIGHT? NA NA Returns input he.
Serial Communications Runco VX-4000d/VX-5000d Owner’s Operating Manual 65 PRE L IMINAR Y Miscellaneous Commands BKGND -100/100 YES Sets the background color for 4:3 aspect ratio (-100 = black; 100 =.
Serial Communications 66 Runco VX-4000d/VX-5000d Owner’s Operating Manual PRE L IMINAR Y STATUS NA NA Returns current operating status (power, input source, input re soluti on and input aspect ratio) SWVER? NA NA Returns software version number TRIGGER 1/3 YES Assigns trigger to curre ntly-selected aspect ratio Table 6-1.
Runco VX-4000d/VX-5000d Owner’s Operating Manual 67 PRE L IMINAR Y 7.1 VX-4000d/VX-5000d Specifications Table 7-1 lists the VX-4000d /VX-5000d specificatio ns.
Specifications 68 Runco VX-4000d/VX-5000d Owner’s Operating Manual P RELI M INARY Brightness and Contrast (variable, depending on RVR calibration): Cinema Standards Measurement System (CSMS) Specifications - Brightness: 16.9 to 29.2 foot -Lamberts (fL) (VX-4000d); 17.
Specifications Runco VX-4000d/VX-5000d Owner’s Operating Manual 69 PRE L IMINAR Y 7.2 DHD Controller Specifications Table 7-2 lists the DHD Co ntroller specifications. Table 7-2. DHD Cont roller Specifications Aspect Ratios: 4:3, Letterbox, 16:9 Anamorph ic, VirtualWide, Cinema , VirtualWide 2.
Specifications 70 Runco VX-4000d/VX-5000d Owner’s Operating Manual P RELI M INARY 7.3 VX-4000d/VX-5000d Dimensions Figure 7-1 sho ws the VX-40 00d/VX-5000d dimensio ns (all dimen sions are in inches). Figure 7-1. VX-4000d/V X-5000d Dimensions 0 4.879 12.
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Runco CL-810 Owner’ s Operating Manual Runco International • 2900 Faber Street • Union City , CA 94587 • Ph (510) 324-7777 / (800) 23RUNCO / Fax (510) 324-9300 www .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Runco VX-4000d c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Runco VX-4000d - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Runco VX-4000d, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Runco VX-4000d va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Runco VX-4000d, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Runco VX-4000d.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Runco VX-4000d. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Runco VX-4000d ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
