Manuel d'utilisation / d'entretien du produit SpectraLink 1725-36031-001 du fabricant Polycom
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July 2008 Edition 1725-36031-001 Version H SpectraLink 8000 SVP Server SVP100, SVP020, SVP010 Administration Guide for Mitel and Cisco.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 2 Trademark Information Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom , Inc. in the Uni ted States of America and various countrie s.
PN: 1725-36031-001_H.doc 3 About This Guide This document explains how to configure and maintain one or more SpectraLink 8000 SVP Servers (m odels SVP100, SVP020, SVP 010) within IP telephony environments.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 4 Deploying Enterprise-Grade Wi-Fi Telephony Available at http://www.polycom.com/common/documents/products /voice/m obile/bestpractices_SLNK_032708.pdf Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless Telephones Available at http://www.
PN: 1725-36031-001_H.doc 5 Contents 0 About This Guide ...................................................................... 3 Polycom Model Numbers ..................................................................3 Related Documents ...............
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 6 The NetLink SVP-II System Menu .................................................24 Network Configuration ................................................
Contents PN: 1725-36031-001_H.doc 7 7 Safety No tices ........................................................................ 49 8 Index .............
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PN: 1725-36031-001_H.doc 9 SpectraLink 8000 SVP Server Overview The SpectraLink 8000 SVP Server is an Ethernet LAN device that works with access points (APs) to provide QoS on the wireless LAN.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 10 SVP Server Models The SVP Server is available in thr ee models. Which model is selected for your facility depends on current and expected capacity. All SVP Servers within a subnet must be the same model type.
SpectraLink 8000 SVP Server Overview PN: 1725-36031-001_H.doc 11 address. The wireless telephones an d the other SVP Servers locate the master by using a static IP address, DHCP, or DNS. The master SVP Server performs im portant coordinating functions.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 12 not linear due to the Erlang 1 calculation for telephony traffic. The possible installed handsets figures are approximate and meant as a guideline and not as an absolute recommendation for any facility.
SpectraLink 8000 SVP Server Overview PN: 1725-36031-001_H.doc 13 Notes on System Configuration In an IP system using subnets to differentiate telephony areas, each subnet must have its own APs. Each subnet may require an SVP Server to maintain voice quality, but this depends on traffic volume and router capacity.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 14 System Diagram The following diagram shows multiple SVP Servers residing on a network with an IP tele.
SpectraLink 8000 SVP Server Overview PN: 1725-36031-001_H.doc 15 System Components SpectraLink e340/h340/i640 and 8020/8030 Wireless Telephones Employees can carry wireless telephon es to make and receive calls as they move throughout the building. The wireless telephones are to be used on-premises; they are not ce llular or satellite phones.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 16 network traffic is restricted to those segments that are directly involved in the communication. Installation of a network router is recommended in larger networks, where there may be significant network traffic not related to the wi reless LAN.
SpectraLink 8000 SVP Server Overview PN: 1725-36031-001_H.doc 1 7 The Front Panel of the SVP Server The SVP Server’s front panel contains ports to connect to power, the LAN, and to an administrative computer via an RS-232 port. Status LEDs supply information about th e SVP Server’s functioning.
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PN: 1725-36031-001_H.doc 19 Installing the SpectraLink 8000 SVP Server As shown in the system diagram, the SVP Server is connected to the Ethernet switch. The specificatio ns covered here allow for great flexibility in physical placement of the components within stated guidelines.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 20 Locate the SVP Server The SVP Server measures approximately 4 x 12.5 x 7 inches, and weighs about five pounds. The unit can be wall- mounted, vertically or horizontally, over ¾" plywood.
Installing the SpectraLink 8000 SVP Server PN: 1725-36031-001_H.doc 21 Mount the SVP Server to a wall The SVP Server can be mounted eith er horizontally or vertically. To mount the SVP Server to a wall: 1. Using a 1/8-inch drill bit, drill four pilot holes, on 1.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 22 Connect SVP Server to LAN Using a Cat. 5 cable, connect the NETWORK port on the SVP Server to the connecting port on the Ethernet switch. Connect power 1.
PN: 1725-36031-001_H.doc 23 Configuring the SpectraLink 8000 SVP Server During initial setup of the SVP Server the IP address is esta blished and the maximum number of active calls per AP is set. Optionally, you may enter a hostname and a location for software updates via TFTP.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 24 Connecting via telnet Telnet can only be used after the SVP Server’s IP address is configured.
Configuring the Spectr aLink 8000 SVP Server PN: 1725-36031-001_H.doc 25 SVP-II Configuration Allows you to set the mode and reset the system. Network Configuration Allows you to set network configuration options, including IP address and hostname. Change Password Allows you to change the password for SVP Server access.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 26 Note the navigation options at the bottom of the screen.
Configuring the Spectr aLink 8000 SVP Server PN: 1725-36031-001_H.doc 2 7 To change the IP address of the master SVP Server, change it in this menu and reboot the system. Then you may change alias IP addresses in each of the other SVP Servers without error.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 28 • IP Address : The IP address of a network TFTP server that will be used to transfer software updates to the SVP Server. DNS server and DNS domain These settings are used to config ure Domain Name services.
Configuring the Spectr aLink 8000 SVP Server PN: 1725-36031-001_H.doc 29 selecting the Reset option in the SVP-II Configuration screen and then pressing Y upon exit. SVP Server Configuration The SVP-II Configuration screen is where you set the mode of the SVP Server.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 30 SVP-II Mode Defaults to NetLink IP for an IP environment. Press Enter to select and the screen is immediately redrawn with additional options for the IP environment.
Configuring the Spectr aLink 8000 SVP Server PN: 1725-36031-001_H.doc 31 SVP-II Master The master SVP Server must be identified in an IP system. Select one of the following identification options: • Statically configure the IP address of the master SVP Server in each of the SVP Servers.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 32 Alias IP Addresses are not necessary in Cisco sy stems. Enable H.323 Gatekeeper This option is no longer used. Ethernet Link The SVP Server will auto-negotiate unless there is a need to specify a link speed.
Configuring the Spectr aLink 8000 SVP Server PN: 1725-36031-001_H.doc 33 QoS Configuration Select this option to set the DSCP tags. See QoS Configuration section below. Reset System If this option is selected, you will be prompted to reset the SVP Server upon exiting this screen.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 34 QoS Configuration DSCP tags set packet priorities for QoS. DSCP Tag DSCP (Differentiated Services Code Point) is a QoS mechanism for setting relative priorities.
Configuring the Spectr aLink 8000 SVP Server PN: 1725-36031-001_H.doc 35 When forwarding packets, the SVP Server shall always overwrite the received DSCP value. The final DSCP tag for packets in each of the traffic classes are assigned a DSCP value based on the following rules.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 36 Change Password If desired, the password to access the SVP Server may be changed. A password must meet the following requirements: • It must be more than four c haracters, but cannot exceed 16 characters.
PN: 1725-36031-001_H.doc 3 7 Swapping/Adding/Deleting SVP Servers Whenever an SVP Server is removed from the system, wireless telephones that are using the SVP Server will be affected. If the removal of the SVP Server is inte ntional, the administrator should lock and idle the system prior to removing an SVP Server.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 38 Changing the Master SVP Server In the event the master SVP Serv er loses communication with the network, the wireless telephone syst em will fail. All SVP Servers will lock, all calls will be lost, and no calls can be placed.
PN: 1725-36031-001_H.doc 39 Software Maintenance The SVP Server uses proprietar y software programs written and maintained by Polycom Corporation. The software versions that are running on the system components can be displayed via the System Status screen.
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PN: 1725-36031-001_H.doc 41 Troubleshooting via System Status Menu Information about system alarms, and network status displays on various screens accessed through the System Statu s Menu screen, which is opened from the main menu of the SVP Server.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 42 Software Versions Lists the software version for each SpectraLink component. Gatekeeper Database Allows you to view activity of the gatekeeper database.
Troubleshooting via System Status Menu PN: 1725-36031-001_H.doc 43 Network Status The SVP Server is connected to the Ethernet network, referred to as the LAN or Local Area Network. The information about that connection is provided through the Network Stat us screen.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 44 RX – Ethernet statistics concerning the received packets during System Uptime.
Troubleshooting via System Status Menu PN: 1725-36031-001_H.doc 45 Software Version The SVP Server and wireless telephones utilize Polycom Corporation’s proprietary software that is controlled and maintained through versioning. The Software Version screen provides information about the version currently runni ng on the SVP Server.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_H.doc 46 The table below shows the description, major version numbers, and filenames of the files that are pr ovided when downloading updates. Name Major Version Number Filename Table of contents 173 svp100.
Troubleshooting via System Status Menu PN: 1725-36031-001_H.doc 4 7 Press the question mark (shift + ?) to open the H. 323 Gatekeeper Database Help screen: The help screen provides information about how to scroll and search the database.
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PN: 1725-36031-001_H.doc 49 Safety Notices WARNING: Changes or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment.
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PN: 1725-36031-001_H.doc 51 Index A Access point, description .....................................15 Alarms ....................................................................42 C Configuratio n Initial setup ........................................
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Polycom SpectraLink 1725-36031-001 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Polycom SpectraLink 1725-36031-001 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Polycom SpectraLink 1725-36031-001, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Polycom SpectraLink 1725-36031-001 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Polycom SpectraLink 1725-36031-001, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Polycom SpectraLink 1725-36031-001.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Polycom SpectraLink 1725-36031-001. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Polycom SpectraLink 1725-36031-001 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.