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5.1 | November 2012 | 3725-76302-001L1 Polycom ® DMA ™ 7000 System Operations Guide.
© 2009-2012 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted i n any form or by any means, electronic or mechanical, for any purpose, without the expr ess written pe rmission of Polycom, Inc.
Polycom, Inc. iii Contents 1 Polycom ® DMA ™ 7000 System Overview . . . . . . . . . . . . . 1 Introduction to the Polycom DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The Polycom DMA System’s Primary Functions . . . . . . . .
DMA Operations Guide iv Polycom, Inc. Add Certificates Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Certificate Details Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Certificate Procedures .
Conte nts Polycom, Inc. v Edit Alias Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Associate User Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Site Statistics . . .
DMA Operations Guide vi Polycom, Inc. Microsoft Active Directory Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Active Directory Integration Procedure . . . . . . . . . . . . . . . . . . . . . . . . 169 Understanding Base DN . . .
Conte nts Polycom, Inc. vii 10 Call Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . 237 About the Call Server Capa bilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238 Call Server Settings . . . . . . . . .
DMA Operations Guide viii Polycom, Inc. Site Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299 Add Site Link Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conte nts Polycom, Inc. ix Recommended Regular Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349 Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352 Active Directory Integration Pane .
DMA Operations Guide x Polycom, Inc. Alert 3102 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367 Alert 3103 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conte nts Polycom, Inc. xi Simplified Supercluster Upgrade (Com plete Service Outage) . . . . . 397 Complex Supercluster Upgrade (Some Se rvice Maintained) . . . . . . 402 Adding a Second Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DMA Operations Guide xii Polycom, Inc. Add Notification Agent Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . 439 Edit Notificati on Agent Di alog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . 440 SNMP Procedures . . . . .
Polycom, Inc. 1 1 Polycom ® DMA ™ 7000 System Over view This chapter provides an overview of the Polycom ® Distributed Media Application™ (DMA™) 7000 system .
DMA Operations Guide Introduction to the Polycom DMA System 2 Polycom, Inc. The Polycom DMA System’ s Primar y Functions Conference Manager The Polycom DMA system’s Conference Manager uses advance.
Introduction to the Polycom DMA System Polycom ® DMA ™ 7000 System Overv iew Polycom, Inc. 3 • Bandwidth management The Call Server can also be integrat ed with a Juniper Networks Service Resource Controller (SRC) to provide bandwidth and QoS assurance services.
DMA Operations Guide Introduction to the Polycom DMA System 4 Polycom, Inc. SVC Conferencing Suppor t This version of the Polycom DMA system supports the Annex G extension of the H.264 standard, known as H.264 Scal able Video Coding (SVC), for both point-to-point and mult ipoint (VMR) calls.
Introduction to the Polycom DMA System Polycom ® DMA ™ 7000 System Overv iew Polycom, Inc. 5 The Polycom DMA System’ s Three Configurations T wo-ser ver Cluster Configuration The Polycom DMA s ystem is d esigned to be dep loyed as a pair of co-located redundant servers that share the same vi rtual IP address(es).
DMA Operations Guide Introduction to the Polycom DMA System 6 Polycom, Inc. Single-ser ver Configuration The Polycom DMA s ystem is also availa ble in a single-server configuration. This configuration offers all the ad vantages of the Polycom DMA system except the redundancy and fault tolerance at a lower price.
Introduction to the Polycom DMA System Polycom ® DMA ™ 7000 System Overv iew Polycom, Inc. 7 System Capabilities and Constraints The following capabili ties and constrai nts apply to the entire sup.
DMA Operations Guide Introduction to the Polycom DMA System 8 Polycom, Inc. 1719 UDP H.323 RAS. Default port; can b e changed (see “Signaling Settings” on pag e 71). 1720 TCP H.323 H.225 signaling. Default port; can be changed (see “Signaling Settings” on page 71).
Introduction to the Polycom DMA System Polycom ® DMA ™ 7000 System Overv iew Polycom, Inc. 9 The table below lists the remote ports to which the Polycom DMA system may connect, depending on signaling and security se ttings, integrations, and system configuration.
DMA Operations Guide Polycom Solu tion Suppor t 10 Polycom, Inc. Polycom Solution Suppor t Polycom Implementation and Maintena nce services provide support for Polycom solution components only.
W orking in the Polycom DMA System Polycom ® DMA ™ 7000 System Over view Polycom, Inc. 11 Field Input Requirements While every effort was made to intern ationalize the Polycom DMA system, not all system fields accept Unicode entries. If you work in a language other than English, be aware that some fiel ds accept only ASCII characters.
DMA Operations Guide W orking in t he Polyc om DMA Sy stem 12 Polycom, Inc. MCU > MCUs 1 • • MCU > MCU Pools 1 • • MCU > MCU Pool Orders 1 • • Site S t atistics 1 • • Site Lin.
W orking in the Polycom DMA System Polycom ® DMA ™ 7000 System Over view Polycom, Inc. 13 Maintenance System Log Files 4 • • T roubleshooting Utilities > Ping, T raceroute, T op, I/O St ats,.
DMA Operations Guide W orking in t he Polyc om DMA Sy stem 14 Polycom, Inc. Admin > Login Pol icy Settings > Local Password • Session • Local User Account • Banner • Admin > Local Clu.
W orking in the Polycom DMA System Polycom ® DMA ™ 7000 System Over view Polycom, Inc. 15 Ta b l e 1 -4 API resource access privileges API Resource Admin Provisioner Auditor Conference Room Owner user 1 2 1.
DMA Operations Guide Third-Party Software 16 Polycom, Inc. Third-Par ty Software Open Source Software The Polycom DMA system uses severa l open source software packages, including the CentOS operating system. CentOS is an enterprise-class Linux distribution that contains hundreds of open-source components.
Third-Party Software Polycom ® DMA ™ 7000 System Over view Polycom, Inc. 17 Software Ve r s i o n License Link Axis 1.4.2 Apache License, V ersion 2 http://www .ap ache.org/licenses/LICENSE-2.0 bsf 2.3.0-rc1 Apach e Li ce n s e, V ersion 2 http://www .
DMA Operations Guide Third-Party Software 18 Polycom, Inc. dom4j 1.5.2 BSD-style http:// www .dom4j.org/license.html drools 4.0.0 Apache License, V ersion 2 http://www .ap ache.org/licenses/LICENSE-2.0 Hibernate Annotations 4.2.1.GA LGPLv2.1 http:// www .
Third-Party Software Polycom ® DMA ™ 7000 System Over view Polycom, Inc. 19 libnet 1.1.4 libxml2 1.2.3 MIT License h ttp://www .opensource.org/l icenses/mit-license.html Log4j 1.2.14 Apache License, V ersion 2 http://www .apache.org/licenses/LICENSE-2.
DMA Operations Guide Third-Party Software 20 Polycom, Inc. Web App Solution, Inc. Flex 3 dashboard Creative Commons Attribution- Noncommerc ial-Share Alike 3.0 Unported License, with a Creative Commons Plus License for commercial rights to the work. http://creativecommons.
Third-Party Software Polycom ® DMA ™ 7000 System Over view Polycom, Inc. 21 Byte Code Engineering Library (BCEL) v . 5 Apache 1. 1 Regexp Regular Expression Package v . 1.2 Ap ache 1.1 CUP Parser Generator for Java v . 0.10k (general permissive license) JLex Lexical Analyzer Generator for Java v .
DMA Operations Guide Third-Party Software 22 Polycom, Inc. RelaxNGCC (general permissive) RELAX NG Object Model/ Parser MIT License XFree86- Vi dMode Extension V ersion 1.1 of Project Licence (BSD-like) RelaxNGCC version 2003-May-08 of the Info-ZIP copyri ght and license ftp://f tp.
Polycom, Inc. 23 2 Polycom ® DMA ™ System Initial Configuration Summar y This chapter describes the configurati on tas k s required to complete your implementation of a new Polycom ® Distr ibuted Media Appli cation™ (DMA™) 7000 system once installation an d initial network configuration are complete.
DMA Operations Guide Add Required DNS Records for the Polycom DMA System 24 Polycom, Inc. Add Required DNS Records fo r the Polycom DMA System In order to access your Polycom DMA sy stem by its host n.
Add Required DNS Records for the Polycom DMA System Polycom ® DMA ™ System Initial Configuration Summar y Polycom, Inc. 25 Additional DNS Records for SIP Proxy To support the use of your Polycom DM.
DMA Operations Guide License the Polycom DMA System 26 Polycom, Inc. Additional DNS Records for the Optional Embedded DNS Feature To support DNS publishing by your Polycom DMA system’s embedded DNS servers (see “Embedded DNS” on page 279), a DNS NS record is needed for each cluster in the supercluster.
Set Up Signaling Polycom ® DMA ™ System Initial Configuration Summar y Polycom, Inc. 27 • Whether the RealPresence Platform Application Programming Interface (API) is enabled. The API prov ides an API client application wi th programmatic access to the Polycom DMA system (see “RealPresenc e Platform API” on page 3).
DMA Operations Guide Configure the Call Ser v er and Optionally Create a Supercluster 28 Polycom, Inc. To configure signaling, follow the procedure in “Configure Signal ing” on page 83.
Set Up MCUs Polycom ® DMA ™ System Initial Configuration Summar y Polycom, Inc. 29 1 As the default local administrative user (admin), create a local user account for yourself with the Admi nistrator role, log in using that account, and delete the admin user account.
DMA Operations Guide Set Up MCUs 30 Polycom, Inc. Make sure that each MCU is in a site belonging to a territory for which the Polycom DMA syst em is responsible.
Set Up MCUs Polycom ® DMA ™ System Initial Configuration Summar y Polycom, Inc. 31 Both methods allow you to specify most conference parameters: • Genera l informa tion suc h as line ra te , encryption, auto termination, and H.
DMA Operations Guide Connect to Microsoft Active Director y 32 Polycom, Inc. Connect to Microsoft Active Director y Connecting to Microsoft® Active Director y® simplifies the task of deploying conferencing to a large organization.
Set Up Conference T em plates Polycom ® DMA ™ System Initial Configuration Summar y Polycom, Inc. 33 Enterprise groups can have their own conference templates that provide a custom conferencing experience (see “Conference Templates” on page 195).
DMA Operations Guide T est the System 34 Polycom, Inc. Have some endpoints register with the Polycom DMA Call Server and make point-to-point calls to each other.
Polycom, Inc. 35 3 System Security This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 system security topics: • Security Certif icates Overview • Certi.
DMA Operations Guide Security Certificates Over view 36 Polycom, Inc. • When a client connects to a serve r , the server shows its signed public certificate to the client. Trust is esta blished because the ce rtificate has b een signed by the certificate authorit y, an d the client has been configured to trust the certificate authorit y.
Security Certificates Over view System Security Polycom, Inc. 37 How Cer tificates Are Used by the Polycom DMA System The Polycom DMA system uses X.509 ce rtificates in the following ways : 1 When a user logs into the Polycom DMA system’s browse r-based management interface, the P olycom DMA system (server) offers an X.
DMA Operations Guide Certificate Settings 38 Polycom, Inc. Frequently Asked Questions Q. Is it secure to s end my ce rtificate request through ema il? A. Yes. The certificate request, signed certificate, interme diate certificates, and authority certificates that are sent through email don’t contain any secret information.
Certificate Settings System Security Polycom, Inc. 39 Ta b l e 3 -1 Fields on the Certificate Settings page Column Description Enable OC SP Enables the use of Onli ne Certificate St atus Protocol as a means of obtaining the re vocation status of a certificate presented to the system.
DMA Operations Guide Certificate Settings 40 Polycom, Inc. See also: “Security Certif icates Overview” on page 35 “Certificate Information Dialog Box” on page 40 “Certificate Signing Request.
Certificate Settings System Security Polycom, Inc. 41 The Encoded Request box below displays the encoded certificate request text, which you can select and copy.
DMA Operations Guide Certificate Procedures 42 Polycom, Inc. See also: “Security Certif icates Overview” on page 35 “Certificate Settings” on page 38 “Certificate Procedures” on page 42 Ce.
Certificate Procedures System Security Polycom, Inc. 43 Install a Cer tificate Au thority’ s Cer tificate This procedure is not necessary if you ob tain a certificate chain that includes a signed certificate f or the Polycom DMA system, your certificate authori ty’s public certificate, and any intermediate cert ificates.
DMA Operations Guide Certificate Procedures 44 Polycom, Inc. 4 In the Add Certi ficates dialog box, do one of the following: — If you have a file , click Upload certificate , enter the password ( if any) for the file, and browse to the file or enter the path and file name.
Certificate Procedures System Security Polycom, Inc. 45 4 In the Certificate I nformation dialog box, enter the identifying information for your Polycom DMA system (see “Ce rtificate Infor mation Dialog Box” on page 40) and click OK .
DMA Operations Guide Certificate Procedures 46 Polycom, Inc. • P E M - f o r m a t e n c o d e d t e x t t h a t y o u r e c e i v e d i n a n e m a i l o r o n a s e c u r e w e b page.
Certificate Procedures System Security Polycom, Inc. 47 See also: “Security Certif icates Overview” on page 35 “Certificate Settings” on page 38 “Certificate Procedures” on page 42 Remove .
DMA Operations Guide Security Settings 48 Polycom, Inc. 7 Click Restart to App ly Saved Changes , and when asked to confirm that you want to restart the system so that certificate changes can take effect, click OK . T o remove a signed cer tificate a nd rever t to the default self-signed cer tificate 1 Go to Certificates .
Security Settings System Security Polycom, Inc. 49 The following table describes the options in the Security Settings page. Caution We recommend always using the High security setting unless you have a specific and compelling need to allow one of the insecure capabilities.
DMA Operations Guide Security Settings 50 Polycom, Inc. Allow unencrypted connections to the Active Directory Normally , the Polycom DMA system connects to Active Directory usin g SSL or TLS enc ryption.
Security Settings System Security Polycom, Inc. 51 Allow basic authentication to Exchange server Normally , if calendaring is e nabled, the Polycom DMA system authenticates itself with the Exc hange server using NTLM authentication. If this option is selected, the Polycom DMA system still attempts to use NTLM first.
DMA Operations Guide Security Settings 52 Polycom, Inc. Skip certificate validation for user login sessions This option may be configured in any security mode.
Security Settings System Security Polycom, Inc. 53 T o change the security settings 1 Go to Admin > Local Clust er > Security Setting s . 2 To switch from a custom setting back to the recommended security mode, click High security . 3 To switch from the recommended se curity mode to a custom setting: a Click Custom security .
DMA Operations Guide The Consequences of Enabling Maximum Security Mode 54 Polycom, Inc. See also: “System Security” on page 35 “Certificate Settings” on page 38 “The Consequences of Enabli .
The Consequences of Enabling Maximu m Security Mode System Security Polycom, Inc. 55 • On the Banner page, Enable login b anner is selected and can’t be disabled. • On the Login Sessions page, the Terminate Session action is not available. • On the Troubleshootin g Utilities menu , Top is removed.
DMA Operations Guide The Consequences of Enabling Maximum Security Mode 56 Polycom, Inc. • Other configuration settings h a v e s t r i c t e r l i m i t s a n d constraints (each is set to the noted default if below that level when you enable Maximum security ): — Session configuration limits: » Sessions per system is 4-80 (default is 40).
Login Policy Settings System Security Polycom, Inc. 57 The entire trust chain must be imported (the system’s signed certificate, intermediate certificates, if any, and th e root CA’s certif icate). When importing a certificate, let Internet Explorer au tomatically select a certificate store.
DMA Operations Guide Login Policy Settings 58 Polycom, Inc. See also: “System Security” on page 35 “Login Policy Settings” on page 57 Session The Session page lets you increase system security by limiti ng the number and length of login sessions.
Login Policy Settings System Security Polycom, Inc. 59 See also: “System Security” on page 35 “Login Policy Settings” on page 57 Local User Account The Local User Account page lets you increase system securit y by: • Locking out users who have exceeded the specified number and frequency of login failures.
DMA Operations Guide Login Policy Settings 60 Polycom, Inc. See also: “System Security” on page 35 “Login Policy Settings” on page 57 Banner A login banner is a message that appears when users attempt to access the system. They must acknowledge the message before they can log in.
Reset System Passwords System Security Polycom, Inc. 61 See also: “System Security” on page 35 “Login Policy Settings” on page 57 Reset System Passwords In an extremely high-security environmen t, security compli ance policies may require that all pas swords be changed at certain interva ls, including operating system passwords.
DMA Operations Guide Reset System Passwords 62 Polycom, Inc..
Polycom, Inc. 63 4 Local Cluster Configuration This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 sy stem configuration topics: • Network Settings • Ti.
DMA Operations Guide Network Settings 64 Polycom, Inc. Network Settings The following table describes the fields on the Network Settings page. These values are normally set in the USB Configuration Utility during system installation and rarely need to be changed.
Network Settings Local Cluster Configuration Polycom, Inc. 65 Ta b l e 4 - 1 Fields o n the Netw ork Settings pa ge Field Description System IP type IP addressing su pported (IPv4, IPv6, or both). System server configuration Number of servers (1 or 2) in this cluster .
DMA Operations Guide Network Settings 66 Polycom, Inc. Shared Management Network Settings The settings in th is section apply to the entire system (both servers in two-server configuration), whether management and sig naling are combi ned or separate.
Network Settings Local Cluster Configuration Polycom, Inc. 67 Shared Signaling Network Settings The settings in this section are enabled only if management and sig naling traffic are on se parate networks. If so, they apply to the entire system (both servers in two-server configuration).
DMA Operations Guide Network Settings 68 Polycom, Inc. See also: “Local Cluster Configuration” on page 63 “Local Cluster Configuration Procedures” on page 82 Routing Configuration Dialog Box I.
Time Settings Local Cluster Configuration Polycom, Inc. 69 When you add a routing rule, it appears in the table be low the input f i elds. Select a rule and click Delete selected rout e to delete it. Click Show raw routing config uration to display the operating system’s und erlying routing configuration.
DMA Operations Guide Licenses 70 Polycom, Inc. See also: “Local Cluster Configuration” on page 63 “Local Cluster Configuration Procedures” on page 82 Licenses The Polycom DMA system is licensed for the number of concurrent calls it can handle and optionally for API access.
Signaling Settings Local Cluster Configuration Polycom, Inc. 71 See also: “Local Cluster Configuration” on page 63 “Local Cluster Configuration Procedures” on page 82 Signaling Settings On the Signaling Settin gs page, you can configure H.323, SIP, and XMPP signaling.
DMA Operations Guide Signaling Settings 72 Polycom, Inc. • Configure specific ports or prefixes for “unauthorized” or “guest” SIP calls that can only acce ss specific resources (VMRs, VEQs, or a SIP peer). H.323 Device Authentication In an environment where H.
Signaling Settings Local Cluster Configuration Polycom, Inc. 73 Untrusted SIP Call Handling Configuration You can configure special handling for SIP calls from devices outside the corporate firewall that ar en’t registere d with th e Polycom DMA sy stem and aren’t from a federated division or en terprise.
DMA Operations Guide Signaling Settings 74 Polycom, Inc. See xmpp.org for more information. Signaling Settings Fields The following table describes the fields on the Signaling Setti ngs page. Ta b l e 4 - 5 Fields on the Signaling Settings page Field Description H.
Signaling Settings Local Cluster Configuration Polycom, Inc. 75 Authorized ports Unencrypted SIP port T o permit unen crypted SIP connections, select either TCP or UDP/TCP from the list.
DMA Operations Guide Signaling Settings 76 Polycom, Inc. Unauthorized ports Lists the ports used by your SBC(s) for untrusted calls, showing the transport type for each and, for TLS, whether a certificate is required.
Signaling Settings Local Cluster Configuration Polycom, Inc. 77 See also: “Local Cluster Configuration” on page 63 “Local Cluster Configuration Procedures” on page 82 Add Guest Por t Dialog Bo.
DMA Operations Guide Signaling Settings 78 Polycom, Inc. See also: “Signaling Set tings” on page 71 “Local Cluster Configuration Procedures” on page 82 Edit Guest Por t Dialog Box The Edit Guest Port dialog box lets you edit an Unauthorized ports list entry in the SIP Setting s section of the Signal ing Setting s page.
Signaling Settings Local Cluster Configuration Polycom, Inc. 79 Add Guest Prefix Dialog Box The Add Guest Prefix dialog box appea rs when you click the Add button next to the Unauthorized prefixes list in the SIP Settings section of the Signali ng Settings page.
DMA Operations Guide Signaling Settings 80 Polycom, Inc. Edit Guest Prefix Dialog Box The Edit Guest Prefix dialog box lets you edit an Unauthorized prefixes list entry in the SIP Settings section of the Signalin g Settings page. The following table describes the fields in the Edit Guest Prefix dialog box.
Logging Settings Local Cluster Configuration Polycom, Inc. 81 Logging Settings The following table describes the fields on the Logging Settings pa ge. See also: “Local Cluster Configuration” on pa.
DMA Operations Guide Local Cluster Configuration Procedures 82 Polycom, Inc. Local Cluster Configuration Procedures This section describes the foll owing Polycom DMA 7000 system configuration procedur.
Local Cluster Configuration Procedures Local Cluster Configuration Polycom, Inc. 83 11 If you have a two-server clus ter, repeat steps 6 – 8 , this time entering the second license number you received and the second ser ver’s serial number (also recorded in step 2 ).
DMA Operations Guide Local Cluster Configuration Procedures 84 Polycom, Inc. b Leave the default port numbers (1720 for H.225, 1719 for RAS) unless you have a good reason for changing them. c Select H.323 multicast to support gatekeeper discovery messages from endpoints.
Local Cluster Configuration Procedures Local Cluster Configuration Polycom, Inc. 85 c Repeat for each additional port on which to receive “unauthorized” or “guest” calls.
DMA Operations Guide Local Cluster Configuration Procedures 86 Polycom, Inc. Configure Logging T o configure logging 1 Go to Admin > Local Clust er > Logging Settings . 2 Change Rolling f requency and Reten tion period as desired. 3 If requested to do so by Polycom support, change Logging level .
Polycom, Inc. 87 5 Device Management This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 system’s network device management pages: • Active Calls • En.
DMA Operations Guide Active Calls 88 Polycom, Inc. The calls that match your se arch criteria (up t o 500) appear in the lower list. You can pin a call that you want to stu dy. This moves it to the upper list, and it remains there, even after th e call ends, until you unpin it.
Active Calls Device Management Polycom, Inc. 89 Call Details Dialog Box The Call Details dialog box appears wh en you click Show Call Details on the Active Calls page or Call Histor y page. It provides detailed information about the selected call. The following table describes the fields in the dialog box.
DMA Operations Guide Active Calls 90 Polycom, Inc. Bandwid th The table at the top lists each throttle point that the call traverses and shows its: • Bit rate limit per call (kbps) • T otal capaci.
Endpoints Device Management Polycom, Inc. 91 See also: “Active Calls” on page 87 Endpoints The Endpoi nts page provides access to info rmation about the devices known to the Polycom DMA system. From it, you can: • View details about a device. • View the call history or registration history of a de vice.
DMA Operations Guide Endpoints 92 Polycom, Inc. The system matches any string you ente r against the beginn ing of the values for which you entered it. If you enter “10.33.17” in the IP address field, it displays devices whose IP addresses are in that subnet.
Endpoints Device Management Polycom, Inc. 93 S tatus The registration status of the device: • Active — The d evice is registered and can ma ke and receive calls.
DMA Operations Guide Endpoints 94 Polycom, Inc. The Actions lis t associated with the Endpoi nts list contains the items in the following ta ble. Ta b l e 5 - 4 Endpoint commands Command Description View Details Opens the Device Details dialog box for the selected endpoint.
Endpoints Device Management Polycom, Inc. 95 Names/Aliases in a Mixed H.323 and SIP Environment An endpoint that supports both H.323 and SIP can register with the Polycom DMA system’s gatekeeper and SIP regist rar using the same name/alias.
DMA Operations Guide Endpoints 96 Polycom, Inc. This capability i s onl y available for H.323. Follow this naming convention for both the HDX system name and the H.
Endpoints Device Management Polycom, Inc. 97 See also: “Endpoints” on page 91 “Add Alias Dialog Box” on page 100 “Edit Alias Dialog Box” on page 100 Ta b l e 5 - 5 Add Device dialog box Field Description Device type The device’ s signa ling protocol (H.
DMA Operations Guide Endpoints 98 Polycom, Inc. Edit Device Dialog Box The Edit Device dialog box lets you change a de vice’s class of service settings, add aliases, and edit or delete added ali a ses. You can’t edit or de lete aliases with which the device registered.
Endpoints Device Management Polycom, Inc. 99 See also: “Endpoints” on page 91 “Add Alias Dialog Box” on page 100 “Edit Alias Dialog Box” on page 100 Edit Devices Dialog Box The Edit Devices dialog box appears when you select multiple d evices on the Endpoints page and click Edit Devices .
DMA Operations Guide Endpoints 100 Polycom, Inc. See also: “Endpoints” on page 91 “Edit Device Dialog Box” on page 98 Add Alias Dialog Box The Add Alias dialog box lets you specify an a lias for the H.323 device you’re adding or editing. Enter the al ias in the Value box and click OK .
Site Statistics Device Management Polycom, Inc. 101 Associate User Dialog Box The Associate User dialog box let s you associat e the selected device with a user. Use the search fields at the top to find the user you want to associate with this device.
DMA Operations Guide Site Link Statistics 102 Polycom, Inc. See also: “Device Management” on page 87 “Sites” on page 285 Site Link Statistics The Site Link Stati stics page lists the site links defined i n the Polycom DM A system’s site topology and, for those c ontrolled by the system, traffic and QoS statistics.
External Gatekeeper Device Management Polycom, Inc. 103 See also: “Device Management” on page 87 “Site Links” on page 299 External Gatekeeper On the External Gatekeeper page, you can add or remove neighbor gatekeepers. This is a supercluster-wide config uration.
DMA Operations Guide Exter nal Gatekeeper 104 Polycom, Inc. The following table describes the fields in the list. See also: “Device Management” on page 87 “Add External Gatekeeper Di alog Box”.
External Gatekeeper Device Management Polycom, Inc. 105 Prefix range The dial string prefix or prefix range for whi ch the external gatekeeper is resp onsible. Enter a single prefix (44), a range of prefixe s (44- 47), multiple prefixes separated by commas (44,46), or a combination (41, 44-47, 49).
DMA Operations Guide Exter nal Gatekeeper 106 Polycom, Inc. See also: “External Gatekeeper” on page 103 “Script Debugging Dial og Box for Prelimin aries/Postliminar ies” on page 257 “Device .
External Gatekeeper Device Management Polycom, Inc. 107 Prefix range The dial string prefix or prefix range for whi ch the external gatekeeper is resp onsible. Enter a single prefix (44), a range of prefixe s (44- 47), multiple prefixes separated by commas (44,46), or a combination (41, 44-47, 49).
DMA Operations Guide Ex ternal SIP Peer 108 Polycom, Inc. See also: “External Gatekeeper” on page 103 “Script Debugging Dial og Box for Prelimin aries/Postliminar ies” on page 257 “Device Au.
External SIP Peer Devic e Management Polycom, Inc. 109 See also: “Device Management” on page 87 “Add External SIP Peer Dialog Box” on page 109 “Edit External SIP Pe er Dialog Box” on page 114 Add External SIP Peer Dialog Box The following table describes the fields in the Add External SIP Peer dialog box.
DMA Operations Guide Ex ternal SIP Peer 110 Polycom, Inc. Destination network Host name, FQDN, or network domain label of the SIP peer , with or without port and URL parameters.
External SIP Peer Devic e Management Polycom, Inc. 111 T ype For a Microsoft Office Communications Server or Lync Server 2010, select Microsoft . Otherwise, select Other .
DMA Operations Guide Ex ternal SIP Peer 112 Polycom, Inc. Postliminary Use output format Enables dial string transforma tions using the T o header and Request-URI option settings below in stead of a customized script. Note: The system generates a script that implement s the settings made in this section.
External SIP Peer Devic e Management Polycom, Inc. 113 Authentication On this tab, you can configure SIP digest authentication, as specified in RFC 3261, for this SIP peer and add o r edit au thenticatio n credentials. SIP authentication must be enabled and config ured on the Device Authentication page.
DMA Operations Guide Ex ternal SIP Peer 114 Polycom, Inc. See also: “External SIP Peer” on page 108 “SIP Peer Postliminary Output Format Options” on page 119 “Device Authentication” on pag.
External SIP Peer Devic e Management Polycom, Inc. 115 Port Th e SIP signaling port number. Defaults to the st andard UDP/TCP port, 5060. If the peer server is using a different port number , specify it. If left blank, the system uses the full RFC 3263 procedure to determine the port via DNS.
DMA Operations Guide Ex ternal SIP Peer 116 Polycom, Inc. Downgrade If selected, an d if this pee r doesn’t support TLS, the system can change the Reques t-URI schema from sips to sip and route the call to this peer . If not selected, the system r outes a TLS call to this peer only if this peer supports TLS.
External SIP Peer Devic e Management Polycom, Inc. 117 Copy all parameters of original “T o” headers Copies any parameters included in the original T o header to the T o heade r sen t to this peer .
DMA Operations Guide Ex ternal SIP Peer 118 Polycom, Inc. See also: “External SIP Peer” on page 108 “SIP Peer Postliminary Output Format Options” on page 119 “Device Authentication” on pag.
External SIP Peer Devic e Management Polycom, Inc. 119 SIP Peer Postliminar y Output Format Options This section includes the following i nfo rmation to help with the postliminary settings for an exte.
DMA Operations Guide Ex ternal SIP Peer 120 Polycom, Inc. Request-URI Header Format Options The settings available on the Format list for the Request-URI header are described below (RR= requires route header): Use original re quest’s URI (RR) — The origina l request’s URI is copied and moved.
External SIP Peer Devic e Management Polycom, Inc. 121 Default Request-URI fo r Microsoft . — Equivalent to template: sip:#phost#: #pport#;tran sport=#ptran sport# Free Form Template — For mat defined in associated Template field is used without further modification.
DMA Operations Guide Ex ternal SIP Peer 122 Polycom, Inc. The @ symbol is always removed if no user is present in the result. T o Header and Request-URI Header Examples The tables below show some examples of To header and Request-URI header transformations using the variables described in “Free Form Template Variables” on page 121.
External SIP Peer Devic e Management Polycom, Inc. 123 See also: “External SIP Peer” on page 108 “Add External SIP Peer Dialog Box” on page 109 “Edit External SIP Pe er Dialog Box” on page.
DMA Operations Guide Ex ternal SIP Peer 124 Polycom, Inc. See also: “External SIP Peer” on page 108 “Add External SIP Peer Dialog Box” on page 109 “Edit External SIP Pe er Dialog Box” on p.
External SIP Peer Devic e Management Polycom, Inc. 125 See also: “External SIP Peer” on page 108 “Add External SIP Peer Dialog Box” on page 109 “Edit External SIP Pe er Dialog Box” on page.
DMA Operations Guide Ex ternal SIP Peer 126 Polycom, Inc. See also: “External SIP Peer” on page 108 “Add External SIP Peer Dialog Box” on page 109 “Edit External SIP Pe er Dialog Box” on p.
External SBC Device Management Polycom, Inc. 127 External SBC On the External SBC page, you can add or remove H.323 SBC (session border controller) units (Polycom VB P appliances are supported) from the list of such devices that the system can use. In an H.
DMA Operations Guide External SBC 128 Polycom, Inc. See also: “Device Management” on page 87 “Add External SBC Dialog Box” on page 128 “Edit External SBC Dialog Box” on page 129 Add External SBC Dialog Box The following table describes the fields in the Add External SBC dialog box.
External SBC Device Management Polycom, Inc. 129 See also: “External SBC” on page 127 “Script Debugging Dial og Box for Prelimin aries/Postliminar ies” on page 257 Edit External SBC Dialog Box The following table describes the fields in the Edit External SBC dialog box.
DMA Operations Guide External SBC 130 Polycom, Inc. See also: “External SBC” on page 127 “Script Debugging Dial og Box for Prelimin aries/Postliminar ies” on page 257 Ta b l e 5 - 2 5 Edit External SBC dialog box Column Description External SBC Enabled Clearing this check box lets you stop using an external SBC without deleting it.
Polycom, Inc. 131 6 MCU Management This chapter describes the Polycom ® Distributed Media Applicati on™ (DMA™) 7000 system’s M CU management tools and tasks: • MCUs • MCU Pools • MCU Pool Orders MCUs The MCUs page sh ows the MCUs, or media servers, known to the Poly com DMA system.
DMA Operations Guide MCUs 132 Polycom, Inc. Every conference room (VMR) is associ ated with an MCU pool order. The pool(s) to which an MCU belongs, and the pool order(s) to which a pool belongs, are used to determine which MCU is used to host a conference.
MCUs MCU Management Polycom, Inc. 133 The following table describes th e fields in the list (the View Details command lets you see this information in a more readable form for the selected MCU).
DMA Operations Guide MCUs 134 Polycom, Inc. IP Addresses The IP address for the MCU’s management interface (M) and signaling in terface (S). Signaling T ype The type of signali ng for which the MCU is confi gured: H.
MCUs MCU Management Polycom, Inc. 135 The Actions lis t associated with the MCU list contains the items in the following ta ble. Registration S tatus The regist ration status of the device: • Active — The device is registered and can make and receive calls.
DMA Operations Guide MCUs 136 Polycom, Inc. Edit Opens the Edit MCU dialog box for the selected MCU, where you can change its information and settings. Delete Removes the selected MCU from the pool of devices that are available to the Polycom DMA system as co nferencing resources.
MCUs MCU Management Polycom, Inc. 137 See also: “Add MCU Dialog Box” on page 137 “Edit MCU Dialog Box” on page 142 “MCU Procedures” on page 149 “MCU Pools” on page 152 “MCU Pool Orde.
DMA Operations Guide MCUs 138 Polycom, Inc. The following table describes the fields in the dialog box. Note MCU pools and pool orders are not used to select an ISDN gateway for simplified gateway dialing. Se e “ISDN Gateway Selection Pro c ess” on page 147.
MCUs MCU Management Polycom, Inc. 139 V oice ports reserved for CMA system The number of voice ports on th is MCU that are off-limits to the Polycom DMA system. Set this to the number of ports you want to reserve for your Polycom CMA system to use for scheduled conferences (requires RMX v6.
DMA Operations Guide MCUs 140 Polycom, Inc. Enable for conference rooms Makes the MCU available as a conferencing resour ce for the Polycom DMA system’s Conference Mana ger .
MCUs MCU Management Polycom, Inc. 141 See also: “MCUs” on page 131 “MCU Procedures” on page 149 “Add Session Profile Dialog Box” on page 146 “Edit Session Profile Dialog Box” on page 1.
DMA Operations Guide MCUs 142 Polycom, Inc. Edit MCU Dialog Box L e t s y o u e d i t a n M C U . I f y o u i n t e n d t o edit the login information for the MCU ( Management IP , Admin ID , or Passw.
MCUs MCU Management Polycom, Inc. 143 Video ports reserved for CMA system The number of video ports on this MCU that are off-limits to the Polycom DMA system. Set this to the number of ports you want to reserve for your Polycom CMA system to use for scheduled conferences (requires RMX v6.
DMA Operations Guide MCUs 144 Polycom, Inc. Signaling address for SIP The address that the MC U uses for SIP signaling. If you specify the login information for the MCU, this fie ld is optional (the system can ge t the address from the MCU). If not, and SIP is enabled, this field is required.
MCUs MCU Management Polycom, Inc. 145 Minimum downspeed bit rate (kbps) Select the minimum bit rate to which calls to this MCU can be downspeeded to manage ba ndwidth. If this minimum isn’t available, the call is droppe d. The minimum that applies to a call is the higher of the MCU’s and the calling endpoint’s.
DMA Operations Guide MCUs 146 Polycom, Inc. See also: “MCUs” on page 131 “MCU Procedures” on page 149 “Add Session Profile Dialog Box” on page 146 “Edit Session Profile Dialog Box” on .
MCUs MCU Management Polycom, Inc. 147 See also: “Add MCU Dialog Box” on page 137 “Edit MCU Dialog Box” on page 142 ISDN Gateway Selection Process W h e n t h e d i a l s t r i n g b e g i n s .
DMA Operations Guide MCUs 148 Polycom, Inc. 10 If a gateway is successfully s elected, as semble a dial string to send to the gateway as follows: <direct dial- in prefix><sess ion profile pr efix><delimite r><E.
MCUs MCU Management Polycom, Inc. 149 MCU Procedures T o view information a bout an MCU 1 Go to Network > MCU > MCUs . The MCUs list appear s. 2 In the list, select the MCU and in the Actions list, clic k View Detail s . The Device Details dialog box appears, displaying detailed information about the MCU.
DMA Operations Guide MCUs 150 Polycom, Inc. 7 If the MCU is configured as a conferen cing resource, add it to the desired MCU pool(s). See “MCU Pools” on page 152. The pool(s) to which the MCU belongs, and the pool order(s) to which a pool belongs, are used to determine which MCU is used for a confere nce.
MCUs MCU Management Polycom, Inc. 151 T o delete an MCU 1 On the Dashboard, verify that ther e are no calls and conferences on the MCU you want to delete. 2 Go to Network > MCU > MCUs . 3 In the MCUs list, select the MCU you want to remove from the Polycom DMA system’s pool of available conferencing re sources.
DMA Operations Guide MCU Pools 152 Polycom, Inc. T o star t using one or more MCUs for conferencing and simplified ISDN dialing again 1 Go to Network > MCU > MCUs . 2 In the MCUs list, select the out-of-s ervice MCUs of interest. 3 In the Actions list, select Start Using .
MCU Pools MCU Management Polycom, Inc. 153 You can use various criteria for organi zing MCUs into pools, depending on how you want the MCU resources allocated for conferencing. For instance: • You could put all MCUs in a specific s ite or domain into a pool.
DMA Operations Guide MCU Pools 154 Polycom, Inc. See also: “Add MCU Pool Dialog Box” on page 154 “Edit MCU Pool Dialog Box” on page 154 “MCU Pool Procedures” on page 155 Add MCU Pool Dialog Box Lets you define a new MCU pool in the DMA system.
MCU Pools MCU Management Polycom, Inc. 155 See also: “MCU Pools” on page 152 “MCU Pool Procedures” on page 155 MCU Pool Procedures T o view the MCU Pools list >> Go to Network > MCU > MCU Pool s . The MCU Pools list appears. T o add an MCU Pool 1 Go to Network > MCU > MCU Pool s .
DMA Operations Guide MCU Pool Orders 156 Polycom, Inc. 4 When asked to confirm that you want to delete the selected MCU pool, click Yes . See also: “MCU Pools” on page 152 “Add MCU Pool Dialog B.
MCU Pool Orders MCU Management Polycom, Inc. 157 The following table describes the fields in the list. The Actions list associated with the MCU Pool Orders list contains the items in the following table.
DMA Operations Guide MCU Pool Orders 158 Polycom, Inc. Add MCU Pool Order Dialog Box Lets you define a new MCU pool order in the DMA system. The follo wing table describes the fields in the dialog box.
MCU Pool Orders MCU Management Polycom, Inc. 159 See also: “MCU Pool Orders” on page 156 “MCU Pool Order Procedures” on page 162 MCU Selection Process The Polycom DMA system chooses an MCU for.
DMA Operations Guide MCU Pool Orders 160 Polycom, Inc. 5 If no MCUs are available in any of the MCU pools in the pool order: — If fallback is enabled, select the best MCU avai lable to the Polycom DMA system, based on the system’s capability algorithm.
MCU Pool Orders MCU Management Polycom, Inc. 161 Every 30 minutes, the relia bility score of the MCU is increased so that it won’t be permanently removed from the pool du e to failures in the distant past. To avoid trying the MCU every 30 minutes, monitor the DMA system and administratively take the MCU out of service.
DMA Operations Guide MCU Pool Orders 162 Polycom, Inc. MCU Pool Order Procedures T o view the MCU Pool Order s list >> Go to Network > MCU > MCU Po ol Orders . The MCU Pool Orders list appears. T o add an MCU Pool Order 1 Go to Network > MCU > MCU Po ol Orders .
Polycom, Inc. 163 7 Integrations with Other Systems This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 system configuration topics related to integrating t.
DMA Operations Guide Microsoft Active Directory Integration 164 Polycom, Inc. See also: “Microsoft Active Directory Page” on page 165 “Active Directory Integration Procedure” on page 169 “Un.
Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 165 Microsoft Active Director y Page The following table describes the fields on the Microsoft Active Directory page.
DMA Operations Guide Microsoft Active Directory Integration 166 Polycom, Inc. Conferen ce room errors Number of en te rprise users for whom conference rooms couldn’t be generated. If you’re an administrator , this label is a link to the Conference Room Errors Report report.
Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 167 Domainuser name LDAP service account user ID for system access to the Active Directory . Must be set up in the Active Directory , but should not have Windows login pri v ileg es.
DMA Operations Guide Microsoft Active Directory Integration 168 Polycom, Inc. Enterprise Conference Ro om ID Gen eration Directory attribute The nam e of the Active Directory attribute from which the Polycom DMA system sh ould derive conference room IDs (virtual meeting room numbers).
Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 169 See also: “Microsoft Active Directory Integration” on page 163 Active Director y Integration Procedure Before performing the procedure below, read “Set Up Securi ty” on page 28 and “Connect to Microsoft Active Directory” o n p a g e 3 2 .
DMA Operations Guide Microsoft Active Directory Integration 170 Polycom, Inc. 2 In the Polycom DMA system, replace the default local administrative user with your own user account that has the same user roles.
Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 171 a Specify the Active Directory attrib ute from which to generate room IDs. Your users will be happier if r oom IDs are numeric and not longer than necessary to ensure uniqueness.
DMA Operations Guide Microsoft Active Directory Integration 172 Polycom, Inc. 11 If, in step 9 , the Total users/rooms values were significantly differe nt from what you expected, try to d etermine the reason and fix it: a Go to User > Users and perform some searche s to determine which enterprise users are available and which aren’t.
Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 173 Understanding Base DN The Base DN field is where you can specify the distinguished name (DN) of a subset of the Active Directory hierarch y (a domain, subset of d omains, or organizational unit) to wh ich you want to restrict the Polycom DMA system.
DMA Operations Guide Microsoft Active Directory Integration 174 Polycom, Inc. After the system has success fully connec ted to the Active Directory, the list contains entries for each domain in the AD forest.
Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 175 When you generate passcodes for enterprise users, the Polycom DMA system retrieves the val u es in the designa ted Active Directory a ttributes and removes any non-numeric characters from them.
DMA Operations Guide Microsoft Active Directory Integration 176 Polycom, Inc. See also: “Microsoft Active Directory Integration” on page 163 “Microsoft Active Directory Page” on page 165 “Ac.
Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 177 The base variable depends on the Base DN setting on the Microsoft Active Directory page. If it’s set to the default, All Dom ains , the base variable is empty, as shown.
DMA Operations Guide Microsoft Active Directory Integration 178 Polycom, Inc. Global Group Membership Search This search queries LDAP. • Base: DC=dma,DC=en g,DC=local The base variable depends on the Base DN setting on the Microsoft Active Directory page.
Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 179 • Attributes returned: lDAPDispla yName, isMemberOfPa rtialAttribu teSet Configurable Attribute Domain Search This search queries LDAP.
DMA Operations Guide Microsoft Exchange Ser ver Integration 180 Polycom, Inc. • Base: <empty> The base variable depends on the Base DN setting on the Microsoft Active Directory page. If it’s set to the default, All Dom ains , the base variable is empty, as shown.
Microsoft Exchange Ser ver Integration Integrations with Other Systems Polycom, Inc. 181 As with other Outlook meeting requ ests, the meeting organizer invites attendees and specifies where and when to meet . “Where” in this case is a conference room, or virtual meeting room (VMR), on the Polycom DMA system.
DMA Operations Guide Microsoft Exchange Ser ver Integration 182 Polycom, Inc. See also: “Integrations with Other Systems” on page 163 “Microsoft Exchange Server Page” on page 182 “Exchange S.
Microsoft Exchange Ser ver Integration Integrations with Other Systems Polycom, Inc. 183 See also: “Microsoft Exchange Server Integration” on page 180 “Exchange Server Integration Procedure” o.
DMA Operations Guide Microsoft Exchange Ser ver Integration 184 Polycom, Inc. 3 On the Microsoft Exchange server, cr eate the Polycom Conferencing user that the add-in will automaticall y invite to Polycom Conferencing meetings.
Resource Management System Integrat ion Integrations with Other Systems Polycom, Inc. 185 Resource Management System Integration Integrating with a resource mana gement system (either a Polycom RealPr.
DMA Operations Guide Resource Management System Integration 186 Polycom, Inc. In addition, the DNS servers must be able to resolve the Polycom RealPresence R e s o u r c e M a n a g e r o r C M A s y s t e m ’ s F Q D N t o i t s I P a d d r e s s .
Resource Management System Integrat ion Integrations with Other Systems Polycom, Inc. 187 The list on this page displays information about the Polycom RealPresence Resource Manager or CMA system.
DMA Operations Guide Resource Management System Integration 188 Polycom, Inc. The following table describes the fields in the dialog box. See also: “Integrations with Other Systems” on page 163 .
Juniper Networks SRC Integration Integrations with Other Systems Polycom, Inc. 189 4 When asked to confirm that you want to join, click Yes . The system connects to the Polycom RealPresence Resource Manager or CMA system, establishes the integration, and obtains site topology and user-to-device associati on data (this may take a few minutes).
DMA Operations Guide Juniper Networks SRC Integration 190 Polycom, Inc. In addition, the DMA system’s pr iority-based QoS packet marking (Gold/Silver/Bronze class of service) is applied by the Juniper SRC sy stem throughout the network it controls.
Juniper Networks SRC Integration Integrations with Other Systems Polycom, Inc. 191 Juniper Networks SRC Integration Procedure T o configure SRC integration 1 Go to Admin > Integrations > Juniper Networks SRC . 2 Check Enable inte gration with Juniper Networks® SRC and specify the address of the SRC server.
DMA Operations Guide Juniper Networks SRC Integration 192 Polycom, Inc..
Polycom, Inc. 193 8 Conference Manager Configuration This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 system c onfiguration topics related to the Confere.
DMA Operations Guide Conference Settings 194 Polycom, Inc. T o specify co nference settings 1 Go to Admin > Conference Manager > Conf erence Settings . 2 On the Conference Settings page, make the appropriat e selections. Dialing prefix E.164 dial string prefix for call ing the system.
Conference T emplates Conference Manager Configuration Polycom, Inc. 195 3 Click Update . See also: “Conference Templates” on page 195 “Shared Number Dialing” on page 221 Conference T emplates Conference templates are used to create users’ conference rooms, which de fine a user’s conference experience.
DMA Operations Guide Conference T emplates 196 Polycom, Inc. • If a conference with encryption enabled is forced to land on an MCU that doesn’t support encryption, that property is ignored. To preferentially route confe rences to certain MCUs, use MCU pool orders.
Conference T emplates Conference Manager Configuration Polycom, Inc. 197 T emplate Priority A user (local or enterprise) has one or more conference rooms. Each room may either use the system’s defaul t template (s pecified on the Conference Settings page) or use a specif ically assigned template.
DMA Operations Guide Conference T emplates 198 Polycom, Inc. On the Conference IVR tab of t he Add Conference Templ ate and Edit Conferenc e Template dialog boxes, the list cont ains the names of all the conference IVR services available on th e curr ently connected MCUs.
Conference T emplates Conference Manager Configuration Polycom, Inc. 199 3 On the Polycom DM A system, enable cascading in some or al l of your conference templates. If you don’t have a Polycom RealPresen ce Resource Manager or CMA system, you must define your site topology in the Polycom DMA syst em instead of importing i t.
DMA Operations Guide Conference T emplates 200 Polycom, Inc. The Polycom DMA sy stem comes with a Factory Template that has a default set of conference parameter s .
Conference T emplates Conference Manager Configuration Polycom, Inc. 201 Conference mode One of the following: • A VC only — St a ndard videoconferencin g mode supporting the H.
DMA Operations Guide Conference T emplates 202 Polycom, Inc. Cascaded conference Enables conferences using this te mplate to span RMX MCUs. Cascading requires site topology info rmation, which the Pol.
Conference T emplates Conference Manager Configuration Polycom, Inc. 203 Resolution Available only if Video switching is selected. Offers the following resolution se ttings: • H.264 720p30 • H.264 1080p30 (available only on RMX MCUs with MPM+ or MPMx cards) • H.
DMA Operations Guide Conference T emplates 204 Polycom, Inc. TIP compatibility Enables compatib ility with Cisco’ s T elepresence Interoperability Pro tocol, either for video only or for both video and content. Conferences can inclu de both endpoints that don't support TIP and Cisco T elePresence® System (CTS) endpoints.
Conference T emplates Conference Manager Configuration Polycom, Inc. 205 Auto brightness Enables automatic balancing of brightness leve ls to compensate for an endpoint sending a dim image.
DMA Operations Guide Conference T emplates 206 Polycom, Inc. Auto layout Lets the system select the video layout based on the number of participants in conference. Clear the check box to select a specific layout (below). Not available if Video switching is selected or T elepre sence mode is Y es.
Conference T emplates Conference Manager Configuration Polycom, Inc. 207 Keyboard suppression Enables the MCU to detect and suppress keyboard noise. Available only on MCUs with MPM+ or MPMx card s. Audio clarity Improves the voice qua lity in conference of a PSTN endpoint.
DMA Operations Guide Conference T emplates 208 Polycom, Inc. RMX Recording Record conference The conference recording setting for this template: • Disabled — Recording isn’t availab le fo r conferences using this template. • Immediately — Recording starts automatically when the conference starts.
Conference T emplates Conference Manager Configuration Polycom, Inc. 209 See also: “Conference Templates” on page 195 “Edit Conference Template Dialog Box” on page 210 “Select Layout Dialog .
DMA Operations Guide Conference T emplates 210 Polycom, Inc. Edit Conference T e mplate Dialog Box Lets you edit a conference template. The following table describes the fields in the dialog box.
Conference T emplates Conference Manager Configuration Polycom, Inc. 211 RMX profile name Identifie s the RMX profile to which this template is linked.
DMA Operations Guide Conference T emplates 212 Polycom, Inc. H.264 high profile Sets a VSW conference to use Polycom’s bandwidth-conserving H.2 64 High Profile co dec (previously supported only in continuou s pre sence mode). If this is selected, all end points in the conference must support High Profile.
Conference T emplates Conference Manager Configuration Polycom, Inc. 213 LPR Enables Lost Packet Recovery for conferences using this template. LPR creates additional packets containing recovery in formation that can be used to recons truct packet s lost during transmission.
DMA Operations Guide Conference T emplates 214 Polycom, Inc. Video clarity Enables a video enha ncement process th at improves clarity , e dge sharpness, a nd contrast on streams with resolutions up to and including SD. Available only on RMX MCUs with MPM+ or MPMx cards.
Conference T emplates Conference Manager Configuration Polycom, Inc. 215 Lecturer view switching When in lecture mode, enabl es the lecturer ’s view to automatically switch among participants (if the number exceeds the number of windows in the layout) while the lecturer is talking.
DMA Operations Guide Conference T emplates 216 Polycom, Inc. T elepresence layout mode Layout choices for telepresence conferences: • Manual — Layout is co ntrolled manually by a conference operator using th e Multipoint Layout Application (MLA) interface.
Conference T emplates Conference Manager Configuration Polycom, Inc. 217 Conference IVR service The list contains the names of all the conferen ce IVR services available on the cu rrently connected MCUs.
DMA Operations Guide Conference T emplates 218 Polycom, Inc. Cisco Codian Floor and chair control S pecifies how mu ch control conference participants may have: • Do not allow — Participants have no control. • Floor only — A participant may “t ake the floor .
Conference T emplates Conference Manager Configuration Polycom, Inc. 219 See also: “Conference Templates” on page 195 “Add Conference Template Dialog Box” on page 200 “Select Layout Dialog B.
DMA Operations Guide Conference T emplates 220 Polycom, Inc. Conference T emplates Procedures T o view the C onference T em plates list >> Go to Admin > Conference Manage r > Conf erence Templates .
Shared Number Dialing Conference Manager Configuration Polycom, Inc. 221 2 In the Conference Templates list, select the template of interest, and in the Actions list, click Edit . 3 In the Edit Conference Template dialog box, edit the settings as desired.
DMA Operations Guide Shared Number Dialing 222 Polycom, Inc. This feature is analogous to the behavior of entry queues on the Polycom RMX MCU, extending it to the DMA environment where the conference can start on any of the connected MCUs. The call flow works as follows: 1 Callers dial a shared number to reach the Polycom DMA system.
Shared Number Dialing Conference Manager Configuration Polycom, Inc. 223 See also: “Add Virtual Entry Queue Dia log Box” on page 223 “Add Direct Dial Virtual Entry Queue Dialog Box” on page 22.
DMA Operations Guide Shared Number Dialing 224 Polycom, Inc. See also: “Shared Number Dialing” on page 221 Add Direct Dial Vir tual Entr y Queue Dialog Box Lets you add a direct dial vi rtual entry queue (VEQ) to the list of confi gured VEQs on the Shared Number Dialing page.
Shared Number Dialing Conference Manager Configuration Polycom, Inc. 225 Edit Vir tual Entr y Queue Dialog Box Lets you edit the virtual entr y queue (VEQ) selected on the Shared Number Dialing page. The table below describes the fields in the dialog box.
DMA Operations Guide Shared Number Dialing 226 Polycom, Inc..
Polycom, Inc. 227 9 Superclustering This chapter describes the Polycom ® Distributed Media Applicati on™ (DMA™) 7000 syst em’s superclusteri ng capability.
DMA Operations Guide About Superclustering 228 Polycom, Inc. assign a primary cluster and a backup cluster for each territory. When the primary cluster is online, it controls the territory and carries out all of the responsibilitie s belonging to the territory.
DMAs Superclustering Polycom, Inc. 229 See also: “DMAs” on page 229 “Supercluster Procedures” on page 233 DMAs The DMAs page lets you create, view, and manage a supercluster of Polycom DMA systems (see “About Super clustering” on pa ge 227).
DMA Operations Guide DMAs 230 Polycom, Inc. If a supercluster exists, the Remove from Supercluster command lets you remove the cluster sel ected in the list fr om the s upercluster, re-initializi ng it as a new stand-alone cluster.
DMAs Superclustering Polycom, Inc. 231 The Stop Using command takes the selected cluster immedi ately out of service: • Existing calls and conferences on the selected cluster are disconnected. No new calls or conferences are allowed to start. All registrations are rejected.
DMA Operations Guide DMAs 232 Polycom, Inc. See also: “About Superclust ering” on page 227 “Join Supercluster Dialog Box” on page 232 “Supercluster Procedures” on page 233 Join Supercluste.
Supercluster Procedures Superclustering Polycom, Inc. 233 The following table describes the fields in the Join Supercluster dialog box. See also: “About Superclust ering” on page 227 “DMAs” on page 229 “Supercluster Procedures” on page 233 Supercluster Procedures T o create or join a super cluster 1 Go to Network > DMAs .
DMA Operations Guide Supercluster Procedures 234 Polycom, Inc. 2 In the Actions list, click Join Supercluster . 3 In the Join Supercluster dialog box, do one of the following: — To create a new supercluster, enter the FQDN or host name of the virtual management interface for th e other Polycom DMA cluster with which to form the supercluster.
Supercluster Procedures Superclustering Polycom, Inc. 235 8 Log back in and verify that the Supercluster Status pane of the Dashboard shows the correct number of servers and clusters, and there are no warnings.
DMA Operations Guide Supercluster Procedures 236 Polycom, Inc..
Polycom, Inc. 237 10 Call Ser ver Configuration This chapter describes the Polycom ® Distributed Media Applicati on™ (DMA™) 7000 system’s configuration tools and tasks related to its Cal l Serv.
DMA Operations Guide About the Call Ser ver Capabilities 238 Polycom, Inc. About the Call Ser ver Capabilities The Polycom DMA system ’s Call Server capabiliti es provide gatekeep er functionality (if H.
Call Ser ver Settings Call Ser ver Configuration Polycom, Inc. 239 “Call Server Settings” on page 239 Call Ser ver Settings On the Call Serve r Setting s page, you can specif y certain gatekeeper and SIP proxy settings used by the Polycom DM A system Call Server.
DMA Operations Guide Call Server Settings 240 Polycom, Inc. Allow calls to in active endpoints If this option is selecte d, the Call Server considers inactive as well as acti ve endpoints when attempt.
Call Ser ver Settings Call Ser ver Configuration Polycom, Inc. 241 See also: “Call Server Configuration” on page 237 “About the Call Se rver Capabilities” on page 238 Registrati on refresh interval (seconds) Fo r H.323 endpoints, specifies how often registered endpoints send “keep alive” messages to the Call Server .
DMA Operations Guide Domains 242 Polycom, Inc. Domains On the Domains page, you c an add administrative domains to or remove them from the list of domains from which r egistrations are accepted. If the list is empty, all domains are co nsidered local, and the system accepts endpoint registrations from any domain .
Dial Rules Call Ser ver Configuration Polycom, Inc. 243 See also: “Call Server Configuration” on page 237 “About the Call Se rver Capabilities” on page 238 Dial Rules Dial rules specify how the Polycom DMA system Ca ll Server uses the d ial string to determine where to route the ca ll.
DMA Operations Guide Dial Rules 244 Polycom, Inc. The Call Server comes with a default dial plan installed that provides the most commonly needed address reso lution processing. On the Dial Rules page, you can add, edit, remove, and change the order of the dial rules that make up the system’s dial plan.
Dial Rules Call Ser ver Configuration Polycom, Inc. 245 See also: “Call Server Configuration” on page 237 “The Default Dial Plan and Suggestions for Modifications” on page 246 “Add Dial Rule.
DMA Operations Guide Dial Rules 246 Polycom, Inc. See also: “Dial Rules” on page 243 “Add Dial Rule Dialog Box” on page 250 “Edit Dial Rule Dialog Box” on page 252 “The Default Dial Plan.
Dial Rules Call Ser ver Configuration Polycom, Inc. 247 If you have special configuration needs and want to modify the dial plan, be aware that some of the default dial rules are necessary for “norma l” operation. Removing or modifying them takes the system out of compliance with ITU and IEEE standards.
DMA Operations Guide Dial Rules 248 Polycom, Inc. • To add an MCU, ISDN gateway, SBC, nei ghbor gatekeeper, SIP peer, or simplified dialing service that can be dialed by prefix, configure the prefix range of the new service on the appropri ate page.
Dial Rules Call Ser ver Configuration Polycom, Inc. 249 For example, to be able to call an ente rprise partner by dialing the prefix 7 followed by an alias in the partne r’s namespace, configure a Resolve to external address action with a preliminary script that transforms the string 7xxxx to H323:xxxx@ent erprisepartn er.
DMA Operations Guide Dial Rules 250 Polycom, Inc. Add Dial Rule Dialog Box The following table describes the fields in the Add Dial Rule dialog box. The following table describes the Action options and how the system atte m pts to resolve the destination ad dress (dia l string) for each.
Dial Rules Call Ser ver Configuration Polycom, Inc. 251 See also: “Dial Rules” on page 243 “The Default Dial Plan and Suggestions for Modifications” on page 246 “Preliminary/Postliminary Scr.
DMA Operations Guide Dial Rules 252 Polycom, Inc. Edit Dial Rule Dialog Box The following table describes the fields in the Edit Dial Rule dialog box. The following table describes the Action options and how the system atte m pts to resolve the destination ad dress (dia l string) for each.
Dial Rules Call Ser ver Configuration Polycom, Inc. 253 See also: “Dial Rules” on page 243 “The Default Dial Plan and Suggestions for Modifications” on page 246 “Preliminary/Postliminary Scr.
DMA Operations Guide Preliminar y/Postliminar y Scripting 254 Polycom, Inc. Preliminar y/Postliminar y Scripting A preliminary is an executable script, written in the Javascript lang uage, that defines processing actions (f iltering or transformation) to be applied to a dial string before the dial rule’s action is per formed.
Preliminar y/Postliminary Scripting Call Ser ver Configuration Polycom, Inc. 255 The following table shows how different dial rule actions apply a preliminary script’s modifi ed dial string to the output SIP headers in a S IP call. CALLER_SITE_NAME The name of the caller ’s site.
DMA Operations Guide Preliminar y/Postliminar y Scripting 256 Polycom, Inc. See also: “Dial Rules” on page 243 “External Gatekeeper” on page 103 “External SIP Peer” on page 108 “External.
Preliminar y/Postliminary Scripting Call Ser ver Configuration Polycom, Inc. 257 Script Debugging Dialog Box for Preliminaries/Postliminaries The Script Debugging dialog box lets you test a Javasc ript executable script that you’ve added as prelimi nary to a di al rule or as a postliminary for an external gatekeeper, SIP peer, SBC, or MC U.
DMA Operations Guide Preliminar y/Postliminar y Scripting 258 Polycom, Inc. Sample Preliminar y and Postliminar y Scripts A preliminary is an executable script, written in the Javascript lang uage, that defines processing actions (f iltering or transformation) to be applied to a dial string before the dial rule’s action is per formed.
Preliminar y/Postliminary Scripting Call Ser ver Configuration Polycom, Inc. 259 ////////////// ////////////// /// // SUBSTITUTE DOMAIN (SI P) // If the dial string is a S IP URI, change the domain par t to "example. com" // SIP:1234@ab c.com --> si p:1234@example .
DMA Operations Guide Preliminar y/Postliminar y Scripting 260 Polycom, Inc. ////////////// ////////////// /// // FILTER (Site) // Do not allow callers from the atlant a site to use this rule.
Hunt Groups Call Ser ver Configuration Polycom, Inc. 261 See also: “Preliminary/Postliminary Scripting” on page 254 “Script Debugging Dial og Box for Prelimin aries/Postliminar ies” on page 257 Hunt Groups A hunt group is a set of endpoints that share an alias or aliases.
DMA Operations Guide Hunt Gr oups 262 Polycom, Inc. “Edit Hunt Group Dialog Box” on page 262 Add Hunt Gro up Dialog Box The Add Hunt Group dialog box lets you define a new hunt group in the system and add members to i t. The follow ing table describes the fields in the dialog box.
Hunt Groups Call Ser ver Configuration Polycom, Inc. 263 See also: “Hunt Groups” on page 261 “Add Alias Dialog Box” on page 263 “Edit Alias Dialog Box” on page 264 Add Alias Dialog Box The Add Alias dialog box lets you add an alia s value to the hunt group.
DMA Operations Guide Device Authentication 264 Polycom, Inc. Edit Alias Dialog Box The Edit Alias dialog box lets you change an alias value assigned to the hunt group. Edit the alias in the Value box and click OK . Aliases should be s pecified by their fu lly qualified dial string.
Device Authentication Call Ser ver Configuration Polycom, Inc. 265 Shared Outbound Authentication On the Shared Outb ound Aut hentication tab, you can maintain the Call Server’s general list of au t.
DMA Operations Guide Device Authentication 266 Polycom, Inc. See also: “Call Server Configuration” on page 237 “Add Device Authentication Dialog Box” on page 26 6 “Edit Device Authentication.
Device Authentication Call Ser ver Configuration Polycom, Inc. 267 See also: “Device Authentication” on page 264 Edit Device Authentication Dialog Box The Edit Device Authen tication dialog box appears when you click Edit on the Device Authe ntication page while an entry on the Inbound Authenti cation tab is sele cted.
DMA Operations Guide Registration Policy 268 Polycom, Inc. See also: “Device Authentication” on page 264 Registration Policy On the Registration Policy page, you can specify policie s to control registration by endpoints.
Registration Policy Call Ser ver Configuration Polycom, Inc. 269 See also: “Call Server Configuration” on page 237 “Registration Policy Scripting” on pa ge 270 “Script Debugging Dialog Box f.
DMA Operations Guide Registration Policy Scripting 270 Polycom, Inc. Registration Policy Scripting A registration policy script is an execut able script, written in t he Javascript language, that defines the criteria to be applied to registra tion requests in order to determine what to do with them.
Registration Policy Scripting Call Ser ver Configuration Polycom, Inc. 271 EP_H323_H323_ID_ALIAS Endpoint alias value associated with H.323 H323-ID or blank. This is an array that can contain multiple values. Separate the values with commas. EP_H323_TRANSPORTID_ALIAS Endpoint alias value associated with H.
DMA Operations Guide Registration Policy Scripting 272 Polycom, Inc. See also: “Registration Policy” on page 268 “Script Debugging Dialog Box for Registration Policy Scri pts” on page 273 “Sample Registration Policy Scripts” on page 273 EP_SIP_TEL_URI_ALIAS Endpoint al ias value associated with SIP TEL: UR I or blank .
Registration Policy Scripting Call Ser ver Configuration Polycom, Inc. 273 Script Debugging Dialog Box for Registration Policy Scripts When you click Debug this script on the Registration Policy page, the Scri pt Debugging dialog box appears, in wh ich you can test your script.
DMA Operations Guide Registration Policy Scripting 274 Polycom, Inc. ////////////// ////////////// /// // Reject SIP Registrati ons // if (!EP_REG_IS_H3 23) return NONCOMPLIAN T; ////////////// //////.
Registration Policy Scripting Call Ser ver Configuration Polycom, Inc. 275 whitelist = ne w Array( “10.20.30.40”, “192.168.3.14” , “192.168.174.2 33” ); if (EP_IS_IPV4) { nparts = 4; } for (i = 0; i< nparts; i++) { if ( i == 0) { IPstring = EP_IP[i]; } els e { IPstring += “.
DMA Operations Guide Prefix Ser vice 276 Polycom, Inc. Prefix Ser vice The Prefix Service page provides a complete list of all configured prefixes in one place, so you can easily deter m ine what prefixes are in use and whether any conflicts exist.
Prefix Ser vice Call Server Configuration Polycom, Inc. 277 Add Simplified ISDN Gatewa y Dialing Prefix Dialog Box The A dd Simplifi ed ISDN Gatewa y Dialing Pre fix dialog box lets you create a new prefix-driven simpli fied ISDN gateway dialing service for using external ISDN gateways.
DMA Operations Guide Prefix Ser vice 278 Polycom, Inc. Edit Simplified ISDN Gatewa y Dialing Prefix Dialog Box The Edit Simplified ISDN Gateway Dialing Prefix dialog box lets you edit a prefix-driven simplified ISDN gateway dialin g service. The following table describes the fields in the dialog box.
Embedded DNS Call Ser ver Configuration Polycom, Inc. 279 Edit V er tical Ser vice Code Dialog Box The Edit Vertical Ser vice Code dialog box lets you edit a call forw arding or hunt group service invoked when caller s dial the vertical service code (VSC) for that service followed by the alias.
DMA Operations Guide Embedded DNS 280 Polycom, Inc. Each Polycom DMA server hosts its ow n embedded DNS server. It publishes a DNS A record for each site.
Histor y Retention Settings Call Ser ver Configuration Polycom, Inc. 281 2 Go to Admin > Call Server > Embedded DNS . 3 Click Enable embed ded DNS service . 4 Enter the domain name of the enterprise domain for which the DMA system is to provide DNS and click Update .
DMA Operations Guide Histor y Retention Settings 282 Polycom, Inc. T o configure histor y record retention 1 Log into the system as a user with the Auditor role and go to Admin > Call Server > History Retention Settings . 2 Specify the number of each type of record to retain on each cluster.
Polycom, Inc. 283 11 Site T opology This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 site topology configuration topics: • About Site Topology • Site.
DMA Operations Guide About Site T opology 284 Polycom, Inc. The Polycom DMA system u ses site topolog y information f or a variety of purposes, including cascading of c onferences, bandwidth management, Session Border Controller selection, an d cluster responsibility manageme nt in a supercluster.
Sites Site T opology Polycom, Inc. 285 See also: “Sites” on page 285 “Site Links” on page 299 “Site-to-Site Ex clusions” on page 301 “Territories” on page 302 “Network Clouds” on page 305 “Site Topology Configuration Procedures” on page 307 Sites The Sites page contains a list of the sites defined in the site topology.
DMA Operations Guide Sites 286 Polycom, Inc. See also: “About Site Topology” on page 283 “Site Information Dialog Box” on page 286 “Add Site Dialog Box” on page 287 “Edit Site Dialog Box.
Sites Site T opology Polycom, Inc. 287 See also: “About Site Topology” on page 283 “Sites” on page 285 Add Site Dialog Box Lets you define a new site in the Polycom DMA system’s site topology and specify which subnets are associated with it.
DMA Operations Guide Sites 288 Polycom, Inc. T erritory Se ttings T erritory Assigns the site to a territory , and thus to a Polycom DMA cluster . ISDN Num be r Assignment Assignment method The ISDN number assignment me thod for the devices in this site.
Sites Site T opology Polycom, Inc. 289 Dialing method The ISDN inward dialing me thod for the site: • DID (Dir ect In ward Dial) . Sele ct this option if your ISDN gateway is provi sioned with a ra nge of phone numbers from the ISDN servi ce provider , and e ach of these numbers will be assigned to an endpoint as an alias.
DMA Operations Guide Sites 290 Polycom, Inc. Length of subscriber number The numbe r of digits in a phone numb er . For example, in the United S tates and ot her areas using the North American Numbering Plan (NANP), subscriber numbers have seven digits.
Sites Site T opology Polycom, Inc. 291 See also: “About Site Topology” on page 283 “Sites” on page 285 “Add Subnet Dialog Box” on page 297 “Site Topology Configuration Procedures” on page 307 Allowed via H.323-aware SBC or ALG Allows H.
DMA Operations Guide Sites 292 Polycom, Inc. Edit Site Dialog Box Lets you edit a site in the Polycom DMA system’s site topology and add or edit a subnet associated with the site.
Sites Site T opology Polycom, Inc. 293 ISDN Num be r Assignment Assignment method The ISDN number assignment me thod for the devices in this site. The numbers being assigned are endpoint aliases in the form of E.
DMA Operations Guide Sites 294 Polycom, Inc. ISDN Outbound Dial ing Override ITU dialing rules Che c k this box to override the standard dialing rules, established by the Internat ional T elecommunications Union, when dialing out using an ISDN gatew ay .
Sites Site T opology Polycom, Inc. 295 ISDN Number Ranges The number ranges available for assignment to endpoints in the site. Click Add to add a new range of numbers. Click Edit or Delete to change or delete the selected range . The start and end numbers in the range should be entered with the same number of digits.
DMA Operations Guide Sites 296 Polycom, Inc. See also: “About Site Topology” on page 283 “Sites” on page 285 “Add Subnet Dialog Box” on page 297 “Edit Subnet Dialog Box” on page 298 “Site Topology Configuration Procedures” on page 307 Call signaling a ddress (IPv4) The call signaling address for the SBC.
Sites Site T opology Polycom, Inc. 297 Add Subnet Dialog Box Lets you add subnets to the site you’re adding or editing. The following table describes the fields in the dialog box.
DMA Operations Guide Sites 298 Polycom, Inc. Edit Subnet Dialog Box Lets you edit a subnet associated with a site. The following table describes the fields in the dialog box.
Site Links Site T opology Polycom, Inc. 299 Site Links The Site Link s page contains a list of the links defined in the site topology. A link can connect two sites, or it can c onnect a site to an MPLS network cloud (see “Network Clouds” on page 305).
DMA Operations Guide Site Links 300 Polycom, Inc. See also: “About Site Topology” on page 283 “Site Links” on page 299 “Site Topology Configuration Procedures” on page 307 Edit Site Link Dialog Box L e t s y o u e d i t a s i t e l i n k i n t h e P o l y c o m DM A system’s site topology.
Site-to-Site Exclusions Site T opology Polycom, Inc. 301 See also: “About Site Topology” on page 283 “Site Links” on page 299 “Site Topology Configuration Procedures” on page 307 Site-to-S.
DMA Operations Guide T erritories 302 Polycom, Inc. 3 In Step 1 of the wizard, select the first site for the exclusion. Click Next . If the site you want isn’t displayed in the list, you can search by site name or territory. 4 In Step 2 of the wizard, select the second site for the exclusion.
T erritories Site T opology Polycom, Inc. 303 The commands in the Actions list let you add a territory and edit or delete territories, or if the system is inte grated with a Polycom RealPresence Resource Manager or CMA system, view details for a territory.
DMA Operations Guide T erritories 304 Polycom, Inc. See also: “About Site Topology” on page 283 “Territories” on page 302 “Site Topology Configuration Procedures” on page 307 Edit T erritor y Dialog Box Lets you edit a t erritory in th e Polycom DMA syst em’s site topology.
Network Clouds Site T opology Polycom, Inc. 305 See also: “About Site Topology” on page 283 “Territories” on page 302 “Site Topology Configuration Procedures” on page 307 Network Clouds The Network Clouds page c ontains a list of th e MPLS (Multiprotocol Label Switching) network clouds defined in the site topology.
DMA Operations Guide Network Clouds 306 Polycom, Inc. The commands in the Actions list let you add an MPLS cloud and ed it or delete ex isting M PLS cloud s.
Site T opology Configuration Procedures Site T opology Polycom, Inc. 307 See also: “About Site Topology” on page 283 “Network Clouds” on page 305 “Site Topology Configuration Procedures” on page 307 Edit Network Cl oud Dialog Box Lets you edit an MPLS network clou d in the Polycom DMA system’s site topology.
DMA Operations Guide Site T opology Configuration Procedures 308 Polycom, Inc. 2 For each site in your network topology, do the following: a In the Actions list, click Add . b In the Add Site dialog box, complete the General I n fo section. See “Add Site Dialog Box” on page 287.
Site T opology Configuration Procedures Site T opology Polycom, Inc. 309 d Select the first si te linked to this cloud and click the arrow button to move it to the Linked Sites list. The Add Site Link dialog box appears. e Define the link. See “Add Si te Link Dialog Box” on page 299.
DMA Operations Guide Site T opology Configuration Procedures 310 Polycom, Inc..
Polycom, Inc. 311 12 Users and Groups This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 system management topics related to users and groups: • User Rol.
DMA Operations Guide User Roles Over view 312 Polycom, Inc. User Roles Over view The Polycom DMA system has four user r oles, or classes of users, each with its own set of permissions. Every user account has one or more user roles (but only three of the four roles mu st be explicit ly assigned).
Adding Users Over view Users and Groups Polycom, Inc. 313 If your system is integrated with an Active Directory, all enterprise users are automatically Conferencing Users. You can use enterprise groups to manage assignment of the other user roles. See “Enterprise Groups Procedures” on page 342.
DMA Operations Guide Users 314 Polycom, Inc. A newly installed system has a single lo cal user account, admin. We strongly recommend that, as part of initial system setup, you create a local user account for yourself with the Administrator role, log in using that account, an d delete the admin user account.
Users Users and Groups Polycom, Inc. 315 The search pane above the list lets you find users matching the criteria you specify. Click the down arrow on the right to expand the search pane, providing access to more search fields and filters. The system matches any string you enter against the be ginning of the value for which you’re searching.
DMA Operations Guide Users 316 Polycom, Inc. Domain The domain associated with the user . All users adde d manually to the system are in the LOCAL domain. Class of Service The class of se rvice assigned to the user, which determines the priority of the user ’s calls.
Users Users and Groups Polycom, Inc. 317 See also: “User Roles Overview” on page 312 “Adding Users Overview” on page 313 “Add User Dialog Box” on page 317 “Edit User Dialog Box” on pag.
DMA Operations Guide Users 318 Polycom, Inc. Conferen ce room territory The territory to which the user ’s conference rooms (virtual meeting rooms, or VMRs) are assigned. A conference room’s territory assignment determines which DMA cluster hosts its conferences (the primary cluster for the territory , or its backup cluster if necessary).
Users Users and Groups Polycom, Inc. 319 See also: “Users” on page 314 “Select Associated En dpoints Dialog Box” on page 322 “Users Procedures” on page 333 “Conference Rooms Procedures” on page 335 Associated Roles Available roles Lists the roles available for assignment to the user .
DMA Operations Guide Users 320 Polycom, Inc. Edit User Dialog Box The following table describes the parts of the Edit User dialog box. The User ID is not editable. The other General Info items are editable only for local (not enterprise) users. Ta b l e 1 2 - 4 Edit User dialog box Field Description General Info First name The user ’s first name.
Users Users and Groups Polycom, Inc. 321 Class of service Sele ct to assign t he user a class of service, which determines the priority of the user ’s calls. If not selected, the user receives the highest class of service associated with any group to which the user belongs, or if none, the system’ s default class of service.
DMA Operations Guide Users 322 Polycom, Inc. See also: “Users” on page 314 “Select Associated En dpoints Dialog Box” on page 322 “Users Procedures” on page 333 “Conference Rooms Procedur.
Users Users and Groups Polycom, Inc. 323 Lets you associate an endpoint with the s elected user. Use the search fields at the top of the di alog box to find the endpoint you want to associate with this user. Select it in the table below and click OK .
DMA Operations Guide Users 324 Polycom, Inc. Ta b l e 1 2 - 5 Conferen ce Rooms d ialog box Field Description Room ID The unique ID of the room. Icons identify enterprise conference rooms and calendared meeting (Polycom Conferencing for Outlook) conference rooms.
Users Users and Groups Polycom, Inc. 325 See also: “Users” on page 314 “Add Conference Room Dialog Box” on page 325 “Edit Conference Room Dialog Box” on page 329 “Users Procedures” on page 333 “Conference Rooms Procedures” on page 335 Add Conference Room Dialog Box Lets you create a custom conference r oom for this user.
DMA Operations Guide Users 326 Polycom, Inc. Ta b l e 1 2 - 6 Add Conference Room dialo g box Field Description Room ID The uniqu e ID of the conference room. Click Gen erate to let the system pick an available ID (from the range set in Conferen ce Settings ).
Users Users and Groups Polycom, Inc. 327 Max participant s Maximum number of calle rs allowed to join the conference. Automatic means the MCU’s maximum is used. If not selected, the room uses the system’s default maximum. See “Conference Setti ngs” on page 193.
DMA Operations Guide Users 328 Polycom, Inc. Dial-out Presets If selected, this conferen ce room is for a preset dial-out conference, referred to in the Polycom RealPresence Resource Manager system as an Anytime conference. When someone dials in and starts a conference, the system dials out to ent ries in the Dial-out Particip ants list .
Users Users and Groups Polycom, Inc. 329 See also: “Users” on page 314 “Conference Rooms Dialog Box” on page 323 “Add Dial-out Participant Dialog Box” on page 332 “Edit Dial-out Particip.
DMA Operations Guide Users 330 Polycom, Inc. Conference template The template used by the conf erence room, which define s the conference properties (or lin ks to the RMX profile) used for its conferences. See “Conference T empla tes” on page 195.
Users Users and Groups Polycom, Inc. 331 Conference Duration Maximum duration of a conference (in hours and minu tes) or Unlimited (the maximum in this case depends on the MCU). If not selected, the room uses the longest du ra tion associated with any group to wh ic h the user belongs, or if none, the system’s default maximum duration.
DMA Operations Guide Users 332 Polycom, Inc. See also: “Users” on page 314 “Conference Rooms Dialog Box” on page 323 “Add Dial-out Participant Dialog Box” on page 332 “Edit Dial-out Part.
Users Users and Groups Polycom, Inc. 333 See also: “Add Conference Room Dialog Box” on page 325 “Edit Conference Room Dialog Box” on page 329 Edit Dial-out Par ticipant Dialog Box Lets you edit a participant in the conference room’s Dial -out Participant s list, changing the name or dial string for th e participant.
DMA Operations Guide Users 334 Polycom, Inc. 2 Create a local user account for yourself with the Administrator role. See “To add a local user” on page 334. 3 Log out and log back in using yo ur new local account. 4 Go to Users > Users and delete the admin account.
Users Users and Groups Polycom, Inc. 335 T o edit a user 1 Go to User > Users . 2 If necessary, filter the Users list to find the user to be modified. 3 Select the user and click Edit . 4 As required, edit the General Info , Roles , and Conference Passcodes sections of the User Properties di al o g b o x.
DMA Operations Guide Users 336 Polycom, Inc. 3 Click Add . The Add Conference Room dialog box appears. 4 Complete the se ttings for the new conference room.
Users Users and Groups Polycom, Inc. 337 conference IVR service and requires a chairperson to start the conference. b To link this preset conference to an external audio conferencing bridge, in the Digits field enter the E.
DMA Operations Guide Groups 338 Polycom, Inc. Groups Groups functionality is available onl y if your Polycom D MA system i s integrated with an Active Directory. User groups are defined in your Active Directory and imported into the Polycom DMA system from ther e.
Groups Users and Groups Polycom, Inc. 339 See also: “Users” on page 314 “Import Enterprise Groups Dialog Box” on page 339 “Edit Group Dialog Box” on page 341 “Enterprise Groups Procedures” on page 342 Impor t Enterprise Groups Dialog Box The following table describes the fields in the Import Enterprise Groups dialog box.
DMA Operations Guide Groups 340 Polycom, Inc. See also: “Users” on page 314 “Groups” on page 338 “Edit Group Dialog Box” on page 341 “Enterprise Groups Procedures” on page 342 Ta b l e 1 2 - 11 Fields in the Import Enterprise Groups dialog box Field Description Search domain Optionally , select a domain to search.
Groups Users and Groups Polycom, Inc. 341 Edit Group Dialog Box The following table describes the fields in the Edit Group dialog box. T able 1 2-12 Fields in the Edit Group dialog box Field Description Class of service Sele ct to assign the group a class of service other than the system’s default (see “Conference Settings” on page 193).
DMA Operations Guide Groups 342 Polycom, Inc. See also: “Users” on page 314 “Groups” on page 33 8 “Import Enterprise Groups Dialog Box” on page 339 “Enterprise Groups Procedures” on pa.
Groups Users and Groups Polycom, Inc. 343 4 In the Import Enterprise Groups dialog box, use Search to find the system administration group you cr eated. Then move it to the Groups to import box and click OK . See “Import Enterprise Groups Dialog Box” on page 339.
DMA Operations Guide Login Sessions 344 Polycom, Inc. 5 Click OK . See also: “Users” on page 314 “Groups” on page 33 8 “Import Enterprise Groups Dialog Box” on page 339 “Edit Group Dialo.
Change Password Dialog Box Users and Groups Polycom, Inc. 345 See also: “Session” on page 58 “Users and Groups” on page 311 Change Password Dialog Box The system may be configured to expire local user passwords after a certain number of days (see “Local Password” on page 57).
DMA Operations Guide Change Password Dialog Box 346 Polycom, Inc..
Polycom, Inc. 347 13 System Management and Maintenance This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 sy stem operations topics: • Management and Mai.
DMA Operations Guide Manageme nt and Maintenance Over v iew 348 Polycom, Inc. Administrator Responsibilities As a Polycom DMA system administra tor, you’re responsible for the installation and ongoing maintenance of the system.
Recommended Regular Maintenance System Management and Maintenance Polycom, Inc. 349 Auditor Responsibilities As a Polycom DMA system auditor, yo u’re responsible for managing the system’s logging and history retenti on. You should be familiar with the following configurations and operations: • Configuring log ging for the syste m.
DMA Operations Guide Recommen ded Regular Ma intenance 350 Polycom, Inc. Every night, each Polyco m DMA syst em cluster dete rmines whether its configuration or local user data ha ve change d. If so, it creates a configuration-only backup of the system.
Recommended Regular Maintenance System Management and Maintenance Polycom, Inc. 351 Microsoft Active Director y health If the Polycom DMA system is integrated with an Active Directory, check the follo.
DMA Operations Guide Dashboard 352 Polycom, Inc. Network usage data expor t The system stores up to approximatel y 1 GB of network usage data, deleting the oldest as needed. Data size is base d on site topology complexity, not usage, so it’s very predictable.
Dashboard System Management and Maintenance Polycom, Inc. 353 “Cluster Info Pane” on page 354 “Conference History – Max Participants Pane” on page 355 “Conference Manager MCUs Pane” on p.
DMA Operations Guide Dashboard 354 Polycom, Inc. Call Ser ver Registrations Pane Displays the total number of active (inc luding active quarantined) and inactive (including inactive quarantined and bl ocked) endpoint registrations and the number that failed in the past 24 hou rs.
Dashboard System Management and Maintenance Polycom, Inc. 355 Conference Histor y – Max Par ticipants Pane Displays a bar graph showing variat ions in the maximum number of Conference Manager conference particip ants over the time span you select. The graph shows the data for all Confer ence Manager clusters.
DMA Operations Guide Dashboard 356 Polycom, Inc. See also: “Dashboard” on page 352 Exchange Ser ver Integration Pane If the Polycom DMA sy stem is integrat ed wit h a Microsoft Exchange serv er (s.
Dashboard System Management and Maintenance Polycom, Inc. 357 License Status Pane Displays the license status of the select ed cluster and the number of licensed and active calls. Note that a call that has multiple “legs” (spans mu ltiple clusters) uses a license for each leg of the call (each cluster it spans).
DMA Operations Guide Dashboard 358 Polycom, Inc. Supercluster Status Pane Displays t he statu s of each server in ev ery cluster of the supercluster, the status of its private, management, and signal ing interfa ces, and the territory for which it’s resp onsible.
Alerts System Management and Maintenance Polycom, Inc. 359 Aler t s On various pages and da shboard panes, th e alert icon is us ed to indicate an abnormal condition, problem, or just something you should be aware of. Hover over the icon to see details.
DMA Operations Guide Alerts 360 Polycom, Inc. Aler t 1003 Cluster <cluster> is orphaned. The replication link with the specif ied cluster seems to be corrupted. Click the link to go to the DMAs page. Try removing that cluster from the supercluster and then rejoining.
Alerts System Management and Maintenance Polycom, Inc. 361 Click the link to go to the Territories page. To enable conferencing to continue in the territory (at diminished capacity ), assign it to some other clu ster. We recommend assigning a backup cluster for each territory.
DMA Operations Guide Alerts 362 Polycom, Inc. Aler t 2001 <formatted string from ser ver> An error occurred when the cluster responsible for RealPresence Resource Manager or CMA integration tried to synchr onized data with the Polycom RealPresence Resource Manager or CMA syste m.
Alerts System Management and Maintenance Polycom, Inc. 363 Aler t 2101 Active Director y integration was not successful on clu ster <cluster>. The clust er resp onsible for Active D irect ory i ntegration was unable to update the cache of user and group data.
DMA Operations Guide Alerts 364 Polycom, Inc. If this is a two- server cluster, and you can’t ping either the virtual or physical IP addresses, look for a network problem. It’s unlikely that both ser vers have failed simultan eously. If you can ping the cluster, the OS is running, but the applic ation may be in a bad state.
Alerts System Management and Maintenance Polycom, Inc. 365 Aler t 2106 Failed connection from <ser ver> to Acti ve Director y for user authentications at YYYY -MM -DD HH:MM GMT+/-H[:MM]. The specified cluster tried to connect to the Active Directory in order to authenticate a user’s credentials and was una b le to d o s o .
DMA Operations Guide Alerts 366 Polycom, Inc. Aler t 2202 Calendaring ser vice is not available. Both primar y cluster <p-cluster> and backup cluster <b-cluster> are not operational. The primary and backup clusters for the territory responsible for Exchange server integration are both unreachable.
Alerts System Management and Maintenance Polycom, Inc. 367 Aler t 3101 Cluster <cluster>: The ser ver cer t ificate has expired. The specified cluster’s server certificate has expired. This is the public certificate that the cluster uses to identify itself to devices configured f or secure communication.
DMA Operations Guide Alerts 368 Polycom, Inc. Aler t 3104 Cluster <cluster>: One or more CA cer tificates have expired. The specified cluster has an expired CA certificate or certificates. When a CA certificate expires, the certificates signed by that certificate authority are no longer accepted.
Alerts System Management and Maintenance Polycom, Inc. 369 Aler t 3202 Invalid license keys applied to cluster <clu ster>. System will allow 10 calls. The specified cluster has an invalid license key or keys. If you’re logged into that cluste r, click the link to go to the Licenses page.
DMA Operations Guide Alerts 370 Polycom, Inc. This could be a problem with the GB2 port (eth1 interface) or th e ethernet cable connecting the GB2 ports. Or the server in question may just need to be rebooted. See also: “Alerts” on page 359 Aler t 3304 Cluster <cluster>: A mana gement ne twork error exi sts on <ser ver> .
Alerts System Management and Maintenance Polycom, Inc. 371 • Roll logs more often (compres sing the data) and make sure Logging l e vel is set to Production . See also: “Alerts” on page 359 Aler t 3402 Cluster <cluster>: Old log files on se r ver <ser ver> will be purged within <timeframe>.
DMA Operations Guide Alerts 372 Polycom, Inc. Aler t 3405 Ser ver <ser ver> CPU utilization >50% and <75%. The specified server’s CPU and/or I/O bandwidt h usage is unusually high.
Alerts System Management and Maintenance Polycom, Inc. 373 • Someone upgraded one server of the cl uster while the othe r was turned off or otherwise unavailable. • An expansion server was added to a single-server cluster, but the new server wasn’t patched to the same so ftware level as the existing server.
DMA Operations Guide Alerts 374 Polycom, Inc. Try to determine which server’s data is incorrect and reboot it. See also: “Alerts” on page 359 Aler t 3605 Cluster <cluster>: Custom confe rence rooms dif fer between ser vers.
Alerts System Management and Maintenance Polycom, Inc. 375 See also: “Alerts” on page 359 Aler t 4003 MCU “<MCUname>” has <count> warning(s). The MCUs page is displaying warnings related to the specified MCU . Click the link to go to the MCUs page for more information.
DMA Operations Guide Alerts 376 Polycom, Inc. The H.323 ID must be updated on the endpoints of the ITP system. See also: “Alerts” on page 359 Aler t 5002 One or more endpoints is sending too much H.323 signaling tr affic, has been temporarily blacklisted, and may have been quarantined.
System Log Files System Management and Maintenance Polycom, Inc. 377 See also: “Alerts” on page 359 System Log Files The System Log Files page lists the available system log file archives and let s you run the following Act ion list commands: •R o l l L o g s — Closes and archives the current log files and starts new log files.
DMA Operations Guide System Log Files 378 Polycom, Inc. The following table describes the fields in the Download Histo ry list. System Logs Procedures T o download a log archive to your PC or workstation 1 Go to Maintenance > System Log Files . The System Log Files page appears.
System Log Files System Management and Maintenance Polycom, Inc. 379 T o ma nually ro ll the sys tem lo gs 1 Go to Maintenance > System Log Files . The System Log Files page appears. 2 In the Actions list, click Roll Logs . If you have a supercluster, you’re prompted to choose the cluster whose log files you want to roll.
DMA Operations Guide T roubleshooting Utilities 380 Polycom, Inc. T roubleshooting Utilities The Polycom DMA system’s Troubl eshooting Uti lities submenu includes several useful network and system st atus commands, which you can run and view the output of in the system’s fami liar graphical interface.
Backing Up and Restoring System Management and Maintenan ce Polycom, Inc. 381 I/O Stats Use I/O St ats to see CPU resource allocation an d read/write statistics for each server. T o r un iostat on each ser ver >> Go to Maintenance > Troublesho oting Utilities > I/O Stats .
DMA Operations Guide Backing Up and Restoring 382 Polycom, Inc. The Polycom DMA system’s Backup and Restore page lets you: • Manually create a full or configur ation-only backup of that cluster. • Download backup files from the cluster for safek eeping.
Backing Up and Restoring System Management and Maintenan ce Polycom, Inc. 383 Ta b l e 1 3 - 3 Information in the Backup and Restore list Column Description Creation Date T imestamp of the backup file. Name Name of the backup file. Size Size of the backup file.
DMA Operations Guide Backing Up and Restoring 384 Polycom, Inc. Backup and Restore Procedures T o download a backup file 1 Go to Maintenance > Backup and Restore . The list contains the last ten backup files. 2 Select the backup fi le you want to download.
Backing Up and Restoring System Management and Maintenan ce Polycom, Inc. 385 3 In the Actions list, click Create New (Full) to create a full backup or Create New (Config Onl y ) to create a configuration-only backup (no transaction data). A confirmation dialog tells you the back up archive was created.
DMA Operations Guide Backing Up and Restoring 386 Polycom, Inc. c If the system was integrated with Active Directory, go to Admin > Integrations > Microsof t Active Directory and re-e nable the integration.
Backing Up and Restoring System Management and Maintenan ce Polycom, Inc. 387 5 In the DMA USB Configuration Util ity window, click Copy a Backup to the USB Stick . 6 Select the backup file from which you want to restore the system and click Open . The utility display s an error message if the file isn’t a valid P olycom DMA system backup.
DMA Operations Guide Upgrading the Software 388 Polycom, Inc. 9 Make sure that the server or serve r s are turned off. Then insert the USB stick into a USB port on one of the serv ers and turn that server on (but not the other, if there are two).
Upgrading the Software System Management and Maintenance Polycom, Inc. 389 The following table describes the parts of the Software U pgrade page. See also: “Management and Maintenance Overview” on.
DMA Operations Guide Upgrading the Software 390 Polycom, Inc. Basic Upgrade Procedures T o install an upgrade 1 Put the upgrade package file somewhe re on or accessible from your PC. 2 Go to Maintenance > Software Upgrade . 3 In the Actions list, click Upload .
Upgrading the Software System Management and Maintenance Polycom, Inc. 391 5 Click Close . The Upgrade Package Details section displays info rmation about the file you uploaded. The description i ncludes an estimated install ti me. 6 Verify that the upgrade package is corr ect.
DMA Operations Guide Upgrading the Software 392 Polycom, Inc. 11 Log back in and: a In a two-server cluster, verify on the Dashboard that both servers are up and the private network connection is operating properly. b Go to Maintenance > Software Upgrade and check the Operation History table.
Upgrading the Software System Management and Maintenance Polycom, Inc. 393 3 If this cluster is part of a superc lust er and you’re rolling back after rejoining the supercluster, do the followin g: a If integrated with a Polycom Real Presence Resource Manager or CMA system, go to Admin > Integrations > Resource Management System .
DMA Operations Guide Upgrading the Software 394 Polycom, Inc. 7 Log back in and: a In a two-server cluster, verify on the Dashboard that both servers are up and the private network connection is operating properly. b Go to Maintenance > Software Upgrade and check the Operation History table.
Upgrading the Software System Management and Maintenance Polycom, Inc. 395 Incompatible Software V ers ion Supercluster Upgrades All the clusters in a supercluster mu st be running compatible software versions. Patch releases will generall y be compatible, and can be installed using the procedure in “Basic Upgrade Procedures” on page 390.
DMA Operations Guide Upgrading the Software 396 Polycom, Inc. See also: “Upgrading the Software” on page 388 “Basic Upgrade Procedures” on page 390 “Simplified Supercluster Upgra de (Complet.
Upgrading the Software System Management and Maintenance Polycom, Inc. 397 • History records for calls and confe rences that cross from the old supercluster to the new one (and vice versa) will not be merged into a single call/conference after the upgrade.
DMA Operations Guide Upgrading the Software 398 Polycom, Inc. T o upgrade a supercluster by taking all clusters out of ser vice 1 Put the upgrade package file somewhe re on or accessible from your PC. 2 On each cluster in th e supercluster, do the following: a Go to Maintenance > Software Upgrade .
Upgrading the Software System Management and Maintenance Polycom, Inc. 399 d Click OK to log out immediately, or simply wait. The Upgrade St atus page appears. It shows progre ss and displays the upgrade logging. When the upgrade is comple te, the system reboots.
DMA Operations Guide Upgrading the Software 400 Polycom, Inc. e L o g b a c k i n a n d , i n a t w o - s e r v e r c l u s t e r , v e r i f y o n t h e Da shboard that both servers are up and the private network conne ction is operating properly. f Go to Maintenance > Software Upgrade and check the Operation History table.
Upgrading the Software System Management and Maintenance Polycom, Inc. 401 See also: “Upgrading the Software” on page 388 “Basic Upgrade Procedures” on page 390 “Factors to Consider for an I.
DMA Operations Guide Adding a Second Ser ver 402 Polycom, Inc. Complex Supercluster Upgrade (Some Ser vice Maintained) Please contact Polycom Gl obal Services for instructions and assistance.
Adding a Second Ser ver System Management and Maintenance Polycom, Inc. 403 Expanding an Unpatched System T o expand an unpatched single-ser ver system into a two-ser ver cluster 1 Unpack, inspect, an d physically install the second server as described i n its Getting S tarted Guide .
DMA Operations Guide Adding a Second Ser ver 404 Polycom, Inc. Expanding a Patched System T o expand a patched single-ser ver sy stem into a tw o-ser ver cluster 1 Unpack, inspect, an d physically install the second server as described i n its Getting S tarted Guide .
Replacing a Failed Ser ver System Management and Maintenance Polycom, Inc. 405 11 When the first server displays DMA Ready , turn on the second server. The second server boots, detects the presence of Server 1, gets its configuration settings from it, and joins the cluster.
DMA Operations Guide Shutting Down and Restar ting 406 Polycom, Inc. See also: “Management and Maintenance Overview” on page 347 “Recommended Regular Maintenance” on page 349 Shutting Down and Restar ting The Polycom DMA system’s Shutdown and Restart page lets you restart the system or turn it off completely.
Polycom, Inc. 407 14 System Repor ts This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 system reports topics: • Alert History • Call History • Confe.
DMA Operations Guide Call Hi stor y 408 Polycom, Inc. Call Histor y The Call History page lets you view detailed records o f calls and download CDRs (call detail records) . The list includes point-to-poi nt calls through Call Server and VMR calls through Conference Manager .
Call Histor y System Reports Polycom, Inc. 409 Expor t Histor y The Call History page’s Export History list provides a record of the CDR exports (all call and conference data fo r the specified period) and search results exports from the system. It appears when you click the Show Export Hi story command (in the Actions list ).
DMA Operations Guide Conference Histor y 410 Polycom, Inc. See also: “System Reports” on page 407 “Call Detail Records (C DRs)” on page 412 Conference Histor y The Conference History page lets you view detailed r ecords of conferences and download CDRs (cal l detail records).
Conference Histor y System Reports Polycom, Inc. 411 Associated Calls The Associated Calls list shows all the calls as sociated with the selected conference.
DMA Operations Guide Call Detail Records (CDRs) 412 Polycom, Inc. Proper ty Changes The Property C hanges list provide s more information about the selected conference, listing every change in the value of a conference property during the course of the conference.
Call Detail Records (CDRs) System R eports Polycom, Inc. 413 4 Click OK . A Save dialog box prompts you to select a location for the downloaded file. Th e default file name is cdrExport.zi p , but you can change that. 5 Choose a path and filename for the CDR file an d click Save .
DMA Operations Guide Call Detail Records (CDRs) 414 Polycom, Inc. endT ime YYYY -MM-DDTHH:MM:SS[+|-]HH:MM If multiple call records, the end of this segment of the call. origEndpoint The originating endpoint ’s name, display name, alias, or IP address (in that ord er of preference), dependin g on what it provided in the call signaling.
Call Detail Records (CDRs) System R eports Polycom, Inc. 415 Conference Record Layouts The following table describes the fields in the conference records. Values are enclosed in double quotes wh en necessary, using the same rules as for conference records.
DMA Operations Guide Call Detail Records (CDRs) 416 Polycom, Inc. See also: “System Reports” on page 407 “Call History” on page 408 “Conference History” on page 410 Ta b l e 1 4 - 8 Conference CDR Field Description version Changes each time the format of CDRs changes (initially “1”).
Registration Histor y Report System Re ports Polycom, Inc. 417 Registration Histor y Repor t If the Polycom DMA sy stem Call Server is providing H.323 gatekeeper or SIP regist rar servi ces, the Registration Histor y page provides access to information about registered devices.
DMA Operations Guide Active Director y Integration Report 418 Polycom, Inc. Registration Histor y Procedures T o find a device or devices 1 Go to Reports > Regist ration History .
Active Directory Integration Report System Reports Polycom, Inc. 419 The following table des cribes the info rmat ion displayed at the top of the page and the fields in the two lists.
DMA Operations Guide Active Director y Integration Report 420 Polycom, Inc. See also: “Microsoft Active Directory Integration” on page 163 “Active Directory Integration Procedure” on page 169 .
Orphaned Groups and Users Repor t System Reports Polycom, Inc. 421 Orphaned Groups and Users Repor t If the Polycom DMA sy stem is integrat ed with your Active Directory, it generates an orphaned grou.
DMA Operations Guide Conference Room Errors Report 422 Polycom, Inc. T o remove orphaned user data from the system 1 Go to Reports > Orphaned Groups and Users . 2 In the Actions list, click Clean Orphaned Users . 3 When prompted to confirm, click OK .
Conference Room Errors Report System Reports Polycom, Inc. 423 If you don’t specify a directo ry attribute from which to generate conference room IDs, this number is zero and the report contains nothing else of value.
DMA Operations Guide Enterprise Passcode Errors Report 424 Polycom, Inc. Expor ting Conference Room Errors Data From the Conference Room Errors page, you can use the Export Room Errors Report command to download a CSV (c omma-separated val u es) file containing all the data in the conference room errors report.
Enterprise Passcode Errors Report System Reports Polycom, Inc. 425 The summary at the top of the report s hows when it was generated (check this to verify that the report you’re viewing ref lects th.
DMA Operations Guide Network Usage Report 426 Polycom, Inc. Expor ting Enterprise Passcode Errors Data From the Conference Room Errors page, you can use the Export Enterprise Passcode Errors Report command to download a CSV (comma-separated values) file containing all the data in the enterprise passcod e errors report.
Network Usage Report System Reports Polycom, Inc. 427 Expor ting Network Usage Data From the Network Usage page, you can use the Export Netwo rk Usage Data command to download a CSV (comma-separ ated values) file containing all the network usage data point records fo r the time period you specify.
DMA Operations Guide Network Usage Report 428 Polycom, Inc. max_video_jitter Maximum jitter of all QoS reports of all video channels in the scope duri ng the time interval (milliseconds). avg_video_delay Mean delay of all QoS reports of all video chann els in the scope du ring the time interval (milliseconds).
Network Usage Report System Reports Polycom, Inc. 429 T o download network usage data 1 Go to Reports > Network Usage . 2 In the Actions list, click Export Network Usage Data . 3 In the Export Time Frame dialog box, set the Start Date and time and the End Date and time you want to include.
DMA Operations Guide Network Usage Report 430 Polycom, Inc..
Polycom, Inc. 431 15 Polycom DMA System SNMP Suppor t This chapter provides a discussion of the Polycom ® Distributed Media Application™ (DMA™) SNMP suppo rt.
DMA Operations Guide SNMP Over view 432 Polycom, Inc. We recommend using a MIB browser to explore the PolycomDMA system MIB, but a copy of the MIB is available in “The Polycom DMA System MIB” on page 442. The DMA system MIB is self-documenting, including information about the purpose of specific traps and inform notifications.
SNMP Settings Polycom DMA System SNMP Su pport Polycom, Inc. 433 List of A vailable SNMP MIBs The following table describes the MIBs that are on the Polycom DMA system. You can download any of them from the SNMP Settings page . See “SNMP Procedures” on page 441.
DMA Operations Guide SNMP Settin gs 434 Polycom, Inc. Ta b l e 1 5 - 2 Information on the SNMP Settings page Setting Description Enable SNMP monitoring Enables the SNMP settings fields below . SNMP version Select the version to enable: • v2c • v3 See “SNMP V ersions Supported ” on page 432 for a comparison of the two versions.
SNMP Settings Polycom DMA System SNMP Su pport Polycom, Inc. 435 Local engine ID When SNMP monitoring is enable d, displays the administratively unique id entif ier for the default context of the system’ s SNMP protocol engine. For SNMPv3, the local engine ID is used in generating the authentication an d encryption keys.
DMA Operations Guide SNMP Settin gs 436 Polycom, Inc. Add Notification User Dialog Box The Add Notification User dialog box lets you add a security user authorized to receive notifications.
SNMP Settings Polycom DMA System SNMP Su pport Polycom, Inc. 437 See also: “SNMP Settings” on page 433 “Add Notificati on Agent Dialog Box” on page 439 “Edit Notification Agent Dialog Box”.
DMA Operations Guide SNMP Settin gs 438 Polycom, Inc. Edit Notification User Dialog Box The Edit Notification User dialog box lets you mo dify a security user authorized to receive SNMPv3 notifications. The following table describes the fields in the dialog box.
SNMP Settings Polycom DMA System SNMP Su pport Polycom, Inc. 439 Add Notification Agent Dialog Box The Add Notification Agent dialog box lets you add an SNMP agent to the system, specifying what kinds of notific ations it sends and to whom. To limit the effect on system performance, a ma ximum of 8 agents may be defined.
DMA Operations Guide SNMP Settin gs 440 Polycom, Inc. Edit Notification Agent Dialog Box The Edit Notification Agent dialog box lets you enable , disable, or modify an SNMP notification agent. The following table describes the fields in the dialog box.
SNMP Procedures Polycom DMA System SNMP Su pport Polycom, Inc. 441 SNMP Procedures T o enable and configure SNMP monitoring 1 Go to Admin > Local Clust er > SNMP Settings . 2 Select Enable SNMP monitoring and select an SNMP versi on . For information on the SNMP versions, see “SNMP Overview” on page 431.
DMA Operations Guide The Polycom DMA System MIB 442 Polycom, Inc. 3 In the MIBs dialog box, select the MIB of interest an d click Download . 4 Specify a name and location, and click Save . Polycom recommends using a MIB browser to explore the DMA system MIB, but a copy of the MIB is available in “The Polycom DMA Sy stem MIB” on page 442.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 443 -- .2.1.2.1.1 cfgN etworkHostname -- .2.1.2.1.2 cfgI nterfacesCount -- .2.1.2.1.3 cfgI nterfacesTable -- .2.1.2.1.3. 1 cfgI nterfacesEntry -- .2.1.2.1.3. 1.1 cfgI fIndex -- .
DMA Operations Guide The Polycom DMA System MIB 444 Polycom, Inc. -- .2.1.3.2.1 cfgC sSignaling -- .2.1.3.2.1. 1 cfgC sSgnlH323 -- .2.1.3.2.1. 1.1 cfgC sSgnlH323Enabl ed -- .2.1.3.2.1. 1.2 cfgC sSgnlH323H225P ort -- .2.1.3.2.1. 1.3 cfgC sSgnlH323RASPo rt -- .
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 445 -- .2.2.1.3.3. 1.2 stNe tMgmtHostName -- .2.2.1.3.3. 1.3 stNe tMgmtInterface Name -- .2.2.1.3.3. 1.4 stNe tMgmtLinkStatu s -- .2.2.1.3.3. 1.5 stNe tMgmtMACAddres s -- .2.2.1.
DMA Operations Guide The Polycom DMA System MIB 446 Polycom, Inc. -- .2.2.2.1 stMC Us -- .2.2.2.1.1 stMC UCount -- .2.2.2.1.2 stMC UStatusTable -- .2.2.2.1.2. 1 stMC UStatusEntry -- .2.2.2.1.2. 1.1 stMC UStIndex -- .2.2.2.1.2. 1.2 stMC UStName -- .2.2.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 447 -- .2.2.3.3.1 stLi censesEntry -- .2.2.3.3.1. 1 stLi cIndex -- .2.2.3.3.1. 2 stLi cClusterName -- .2.2.3.3.1. 3 stLi cLicenseStatus -- .2.2.3.3.1. 4 stLi cLicensedCalls -- .
DMA Operations Guide The Polycom DMA System MIB 448 Polycom, Inc. -- .2.2.4.2.1. 2.1 stCs ConfMgrMCUsEnt ry -- .2.2.4.2.1. 2.1.1 stCs CMMCUIndex -- .2.2.4.2.1. 2.1.2 stCs CMMCUName -- .2.3 dmaU sage -- .2.3.1 useC onfHistory -- .2.3.1.1 useC onfHistoryMaxi mumParticipants -- .
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 449 -- .2.3.3.1.1 useD evRegistration sCount -- .2.3.3.1.2 useD evRegistration sTable -- .2.3.3.1.2. 1 useD evRegistration sEntry -- .2.3.3.1.2. 1.1 useD evRegIndex -- .2.3.3.1.
DMA Operations Guide The Polycom DMA System MIB 450 Polycom, Inc. -- .2.5.2.0.31 01 ntfA lertCertExpire d -- .2.5.2.0.31 02 ntfA lertCertExpire Now -- .2.5.2.0.31 03 ntfA lertCertExpire Soon -- .2.5.2.0.31 04 ntfA lertCertSecExp ired -- .2.5.2.0.31 05 ntfA lertCertSecExp ireSoon -- .
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 451 Unsigned32, IpAddress, Ti meTicks FROM SNM Pv2-SMI OBJECT-GROU P, NOTIFICATIO N-GROUP, MODUL E-COMPLIANCE FROM SNM Pv2-CONF polycom FROM POL YCOM-BASE-MIB ; dma MODULE-IDE NTITY LAST-UPDATE D “201109220 000Z” ORGANIZATIO N “Polycom, Inc.
DMA Operations Guide The Polycom DMA System MIB 452 Polycom, Inc. ::= { dma 1 } -- dma.2 dmaMonitoring1 OBJECT-IDENTI TY STATUS current DESCRIPTION “This OID con tains the DMA system’s monito ring data expo sed over SNMP.” ::= { dma 2 } -- DMA CONFIG -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 453 -- dma.2.1.1.1.3. 1 cfgProdInfoHWM odel OBJECT-TY PE SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION “Server’s har dware model.” ::= { cfgPr odInfoHardware Info 1 } -- dma.
DMA Operations Guide The Polycom DMA System MIB 454 Polycom, Inc. ::= { cfgPr odInfoSWExtend edVersion 2 } -- dma.2.1.2 cfgServer OBJECT- IDENTITY STATUS current DESCRIPTION “Configuratio n applied to t he server from which data is being retrieved.” ::= { dmaCo nfig 2 } -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 455 cfgIfName G eneralString, cfgIfEnable d T ruthValue, cfgIfMACAdd ress D isplayString, cfgIfIPv4Ad dress I pAddress, cfgIfIPv4Su bnetMask I pAddress, cfgIfIPv4Ga teway I pAddress, cfgIfIPv6Ad dress I pv6Address, cfgIfIPv6Pr efixLength U nsigned32 } -- dma.
DMA Operations Guide The Polycom DMA System MIB 456 Polycom, Inc. -- dma.2.1.2.1.3. 1.6 cfgIfIPv4Subne tMask OBJECT-T YPE SYNTAX IpAddress MAX-ACCESS read-only STATUS current DESCRIPTION “IPv4 subnet mask assigned to this interfa ce.” ::= { cfgIn terfacesEntry 6 } -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 457 -- dma.2.1.3.1.1. 1 cfgCsTerritori esCount OBJECT -TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Number of in dexed entries in cfgCsTerrito riesTable.
DMA Operations Guide The Polycom DMA System MIB 458 Polycom, Inc. cfgCsTerritory PrimaryCluster OBJECT-TYPE SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION “Cluster assi gned primary r esponsibility f or this territ ory.” ::= { cfgCs TerritoriesEnt ry 3 } -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 459 cfgCsIntMSADSe rverAddress OB JECT-TYPE SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION “Address of t he Active Dire ctory server.” ::= { cfgCs IntDirSvcMSAct iveDirectory 3 } -- dma.
DMA Operations Guide The Polycom DMA System MIB 460 Polycom, Inc. -- dma.2.1.3.1.2. 2.1.4 cfgCsIntMSExch UserId OBJECT-TYPE SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION “User ID of t he service acc ount used to in tegrate with E xchange.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 461 -- dma.2.1.3.1.2. 4.1 cfgCsIntNetBan dwidthManageme nt OBJECT-IDEN TITY STATUS current DESCRIPTION “Configuratio ns for bandwid th management i ntegrations.” ::= { cfgCs IntNetwork 1 } -- dma.
DMA Operations Guide The Polycom DMA System MIB 462 Polycom, Inc. DESCRIPTION “URI used for the Juniper S RC server conne ction.” ::= { cfgCs IntNetBWMgmtJu niperSRC 5 } -- dma.2.1.3.2 cfgCsCluster O BJECT-IDENTITY STATUS current DESCRIPTION “Call server configuration specific to the cluster from which data is bein g retrieved.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 463 ::= { cfgCs Signaling 2 } -- dma.2.1.3.2.1. 2.1 cfgCsSgnlSIPEn abled OBJECT-T YPE SYNTAX TruthValue MAX-ACCESS read-only STATUS current DESCRIPTION “True if SIP signaling is e nabled.
DMA Operations Guide The Polycom DMA System MIB 464 Polycom, Inc. STATUS current DESCRIPTION “Status of DM A servers.” ::= { dmaSt atus 1 } -- dma.2.2.1.1 stServerCount OBJ ECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Number of in dexed entries in the tables w ithin stServer s.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 465 -- dma.2.2.1.2.1. 1.2 stHWHostName O BJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Name of the server.” ::= { stHar dwareInfoEntry 2 } -- dma.
DMA Operations Guide The Polycom DMA System MIB 466 Polycom, Inc. SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Hostname of the server.” ::= { stVer sionEntry 2 } -- dma.2.2.1.2.2. 1.3 stVerVersion O BJECT-TYPE SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION “Product version of the ser ver.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 467 SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Hostname of the server.
DMA Operations Guide The Polycom DMA System MIB 468 Polycom, Inc. DESCRIPTION “An entry in stNetClusterAf filiationTable. ” INDEX { stNetCluste rAffilIndex } ::= { stNet ClusterAffilia tionTable 1.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 469 ::= { stNet PrivateInterfa ceTable 1 } StNetPrivateIn terfaceEntry : := SEQUENCE { stNetPvtInd ex U nsigned32, stNetPvtHos.
DMA Operations Guide The Polycom DMA System MIB 470 Polycom, Inc. STATUS current DESCRIPTION “MAC address of the private network interf ace.” ::= { stNet PrivateInterfa ceEntry 5 } -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 471 SYNTAX Unsigned32 MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “stNetManagem entInterfaceTa ble index.” ::= { stNet ManagementInte rfaceEntry 1 } -- dma.2.2.1.3.
DMA Operations Guide The Polycom DMA System MIB 472 Polycom, Inc. MAX-ACCESS read-only STATUS current DESCRIPTION “IPv6 address assigned to t he management n etwork interfa ce.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 473 stNetSgnlInter faceName OBJEC T-TYPE SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION “Name of the network interf ace configured for signal ing network.
DMA Operations Guide The Polycom DMA System MIB 474 Polycom, Inc. STATUS current DESCRIPTION “CPU usage in formation for the servers.” ::= { stRes ources 1 } -- dma.2.2.1.4.1. 1 stRsrcCPUUsage Entry OBJECT-T YPE SYNTAX StRsrcCPUUsag eEntry MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “An entry in stRsrcCPUUsage Table.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 475 ::= { stRes ources 2 } -- dma.2.2.1.4.2. 1 stRsrcMemoryUs ageEntry OBJEC T-TYPE SYNTAX StRsrcMemoryU sageEntry MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “An entry in stRsrcMemoryUs ageTable.
DMA Operations Guide The Polycom DMA System MIB 476 Polycom, Inc. DESCRIPTION “System memor y used for buf fers and cache (MB).” ::= { stRsr cMemoryUsageEn try 4 } -- dma.2.2.1.4.2. 1.5 stRsrcMemUsage Used OBJECT-TY PE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “System memor y used by proc esses (MB).
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 477 ::= { stRsr cSwapSpaceEntr y 1 } -- dma.2.2.1.4.3. 1.2 stRsrcSwapHost Name OBJECT-TY PE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Hostname of the server.
DMA Operations Guide The Polycom DMA System MIB 478 Polycom, Inc. -- dma.2.2.1.4.4. 1.1 stRsrcDiskInde x OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “stRsrcDiskSp aceTable index .” ::= { stRsr cDiskSpaceEntr y 1 } -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 479 StRsrcLogSpace Entry ::= SEQU ENCE { stRsrcLogIn dex Unsigned32, stRsrcLogHo stName DisplayStrin g, stRsrcLogTo tal Unsigned32, stRsrcLogUs ed Unsigned32, stRsrcLogWa rningThreshold Unsigned32, stRsrcLogNe xtPurge DateAndTime } -- dma.
DMA Operations Guide The Polycom DMA System MIB 480 Polycom, Inc. -- dma.2.2.1.4.5. 1.6 stRsrcLogNextP urge OBJECT-TY PE SYNTAX DateAndTime MAX-ACCESS read-only STATUS current DESCRIPTION “Date at whic h log archives will be subjec t to purging, based on age and configuration .
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 481 stMCUStServ iceStatus INTEGER, stMCUStHasA lert TruthValue, stMCUStReco rdingAvailable TruthValue, stMCUStIVRA vailable TruthValue } -- dma.
DMA Operations Guide The Polycom DMA System MIB 482 Polycom, Inc. MAX-ACCESS read-only STATUS current DESCRIPTION “True if the MCU can provid e IVR services.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 483 stMCUVidUsageM CUTotal OBJECT -TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Total video ports availabl e on the MCU.” ::= { stMCU VideoPortUsage Entry 3 } -- dma.
DMA Operations Guide The Polycom DMA System MIB 484 Polycom, Inc. MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “An entry in stMCUVoicePort UsageTable.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 485 SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Total voice ports on the M CU available to DMA.” ::= { stMCU VoicePortUsage Entry 5 } -- dma.2.2.2.1.4.
DMA Operations Guide The Polycom DMA System MIB 486 Polycom, Inc. stMCUPCConn StConnectionSt atus INTEGER } -- dma.2.2.2.2.2. 1.1 stMCUPCConnStI ndex OBJECT-TY PE SYNTAX Unsigned32 MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “stMCUPCConne ctionStatusTab le index.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 487 INDEX { stMCUPCRelI ndex } ::= { stMCU PCReliabilityS tatsTable 1 } StMCUPCReliabi lityStatsEntry ::= SEQUENCE { stMCUPCRe.
DMA Operations Guide The Polycom DMA System MIB 488 Polycom, Inc. UNITS “hundredths” MAX-ACCESS read-only STATUS current DESCRIPTION “Current call failure rate observed by thi s cluster. Thi s integer should b e divided by 100 to get the intended value.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 489 STATUS current DESCRIPTION “stClustersTa ble index.” ::= { stClu stersEntry 1 } -- dma.2.2.3.2.1. 2 stClClusterNam e OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Name of the cluster.
DMA Operations Guide The Polycom DMA System MIB 490 Polycom, Inc. SYNTAX Unsigned32 MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “stLicensesTa ble index.” ::= { stLic ensesEntry 1 } -- dma.2.2.3.3.1. 2 stLicClusterNa me OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Name of the cluster.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 491 -- dma.2.2.4.1.1 stCsSiteTopolo gy OBJECT-IDENTITY STATUS current DESCRIPTION “Supercluster -wide site top ology status.
DMA Operations Guide The Polycom DMA System MIB 492 Polycom, Inc. STATUS current DESCRIPTION “Name of the territory.” ::= { stCsC onfMgrTerritor iesEntry 2 } -- dma.2.2.4.1.2 stCsIntegratio ns OBJECT-IDENTITY STATUS current DESCRIPTION “Status for s ystems with wh ich the DMA int egrates.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 493 -- dma.2.2.4.1.2. 1.1.4 stCsIntMSADCac hingServer OBJ ECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Name of serv er performing AD caching.
DMA Operations Guide The Polycom DMA System MIB 494 Polycom, Inc. ::= { stCsI ntCalMSExchang e 1 } -- dma.2.2.4.1.2. 2.1.2 stCsIntMSExchS ubscriptionSta tus OBJECT-TYPE SYNTAX INTEGER { unknown(1), un.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 495 ::= { stCsI ntegrations 3 } -- dma.2.2.4.1.2. 3.1 stCsIntSiteTop oPolycomCMA OB JECT-IDENTITY STATUS current DESCRIPTION “Status for P olycom CMA sys tem integration .” ::= { stCsI ntSiteTopology 1 } -- dma.
DMA Operations Guide The Polycom DMA System MIB 496 Polycom, Inc. -- dma.2.2.4.1.2. 3.1.6 stCsIntPlcmCMA Sites OBJECT-T YPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Number of si tes provided b y the CMA syste m.” ::= { stCsI ntSiteTopoPoly comCMA 6 } -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 497 -- dma.2.2.4.2 stCsDevices OB JECT-IDENTITY STATUS current DESCRIPTION “Status for d evices connect ing to the DMA call server.
DMA Operations Guide The Polycom DMA System MIB 498 Polycom, Inc. -- dma.2.2.4.2.1. 2.1.2 stCsCMMCUName OBJ ECT-TYPE SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION “Name of the MCU.” ::= { stCsC onfMgrMCUsEntr y 2 } -- DMA USAGE -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 499 MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “An entry in useCHMaxPartsL ast60MinutesTab le.
DMA Operations Guide The Polycom DMA System MIB 500 Polycom, Inc. useCHMaxParts6 0MinMaxAdHocCa lls OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Maxmimum num ber of concurr ent ad-hoc call s recorded on the cluster during the specified one -minute interv al.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 501 useCHMaxPar ts24HrMaxPCOCa lls Unsigned32 } -- dma.2.3.1.1.4. 1.1 useCHMaxParts2 4HrIndex OBJEC T-TYPE SYNTAX Unsigned32 MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “useCHMaxPart sLast24HoursTa ble index.
DMA Operations Guide The Polycom DMA System MIB 502 Polycom, Inc. DESCRIPTION “ Maximum number o f concurrent cal ls to PCO-sched uled conference rooms recorded on the cluster d uring the spec ified one-hour interval.” ::= { useCH MaxPartsLast24 HoursEntry 6 } -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 503 SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Cluster in w hich the parti cipant count en try was record ed.” ::= { useCH MaxPartsLast18 0DaysEntry 2 } -- dma.
DMA Operations Guide The Polycom DMA System MIB 504 Polycom, Inc. DESCRIPTION “Contains usa ge data for th e conference ma nager feature of DMA.” ::= { useCu rrentConferenc es 1 } -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 505 -- dma.2.3.2.1.2. 1.2 useCMUsageClus terName OBJECT -TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Name of the cluster in whi ch the usage da ta was recorde d.
DMA Operations Guide The Polycom DMA System MIB 506 Polycom, Inc. SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Number of vo ice ports used in the cluster .
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 507 -- dma.2.3.3.1.2. 1 useDevRegistra tionsEntry OBJ ECT-TYPE SYNTAX UseDevRegistr ationsEntry MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “An entry in useDevRegistra tionsTable.
DMA Operations Guide The Polycom DMA System MIB 508 Polycom, Inc. -- dma.2.3.3.1.2. 1.5 useDevRegFaile dEndpointRegLa st24Hours OBJE CT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTIO N “Number of r egistration at tempts that r esulted in fai lure over the last 24 hours, as determined by retained regi stration histor y.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 509 { alActAlertI ndex U nsigned32, alActAlertI D G eneralString, alActAlertT imestamp D ateAndTime, alActAlertC ode U nsigned32, alActAlertS everity I NTEGER, alActAlertD escription O CTET STRING } -- dma.
DMA Operations Guide The Polycom DMA System MIB 510 Polycom, Inc. -- dma.2.4.1.2.1. 6 alActAlertDesc ription OBJECT -TYPE SYNTAX OCTET STRING MAX-ACCESS read-only STATUS current DESCRIPTION “Text of the alert message. ” ::= { alAct iveAlertsEntry 6 } -- DMA NOTIFICATIONS -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 511 MAX-ACCESS accessible-fo r-notify STATUS current DESCRIPTION “Severity of the alert.
DMA Operations Guide The Polycom DMA System MIB 512 Polycom, Inc. DESCRIPTION “A cluster is in the out-of -service state. ” ::= { ntfAl ertNotificatio nObjects 1002 } -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 513 ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “A territory with b oth a primary and backup cluster c onfigured is ina ctive because neither clust er is in a via ble state.
DMA Operations Guide The Polycom DMA System MIB 514 Polycom, Inc. } STATUS current DESCRIPTION “ A territory wit h a primary and b ackup cluster c onfigured is cur rently running on its backup cl uster.” ::= { ntfAl ertNotificatio nObjects 1104 } -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 515 -- dma.2.5.2.0.21 02 ntfAlertEntDir NoConfRooms NO TIFICATION-TYP E OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfOb.
DMA Operations Guide The Polycom DMA System MIB 516 Polycom, Inc. OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESC.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 517 ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “The primary cluster servic ing the territ ory responsibl e for Exchange int egration is not in a viab le state; the backup cluster is currently a ssuming this duty.
DMA Operations Guide The Polycom DMA System MIB 518 Polycom, Inc. } STATUS current DESCRIPTIO N “No signalin g interface is enabled for the cluster; c alls to the clust er cannot be processed.” ::= { ntfAl ertNotificatio nObjects 3001 } -- dma.2.5.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 519 OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “One or more CA certificate s on the cluste r has expired.
DMA Operations Guide The Polycom DMA System MIB 520 Polycom, Inc. STATUS current DESCRIPTION “An invalid l icense key is installed on th e cluster.” ::= { ntfAl ertNotificatio nObjects 3202 } -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 521 OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “The public m anagement (or combined) netwo rk interface h as a problem.
DMA Operations Guide The Polycom DMA System MIB 522 Polycom, Inc. STATUS current DESCRIPTION “The age of o lder log archi ves on the serv er is approach ing the configured retention period and wi ll be subject to purging.” ::= { ntfAl ertNotificatio nObjects 3402 } -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 523 -- dma.2.5.2.0.34 06 ntfAlertResour ceCPUOver75Per cent NOTIFICAT ION-TYPE OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “The server’s CPU usage is exceptionally h igh.
DMA Operations Guide The Polycom DMA System MIB 524 Polycom, Inc. ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “The server h as never compl eted a full sys tem scan.” ::= { ntfAl ertNotificatio nObjects 3503 } -- dma.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 525 -- dma.2.5.2.0.36 04 ntfAlertDataSy ncADConfRooms NOTI FICATION-TYPE OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfO.
DMA Operations Guide The Polycom DMA System MIB 526 Polycom, Inc. ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “An MCU is in the busied-ou t state.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 527 -- dma.2.5.2.0.50 02 ntfAlertEndpoi ntSignalingAle rt NOTIFICATIO N-TYPE OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, .
DMA Operations Guide The Polycom DMA System MIB 528 Polycom, Inc. -- DMA CONFORMANCE -- dma.2.9 dmaConformance OBJECT-IDENTI TY STATUS current DESCRIPTION “Contains con formance objec ts for the DMA MIB.” ::= { dmaMo nitoring1 9 } -- .2.9.1 dmaConformance Groups OBJECT-IDEN TITY STATUS current DESCRIPTION “Contains con formance group s.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 529 -- cfgCsTerri toriesTable -- cfgCsTe rritoriesEntry -- cfgC sTerritoryInde x cfgC sTerritoryName , cfgC sTerritoryPrim ary.
DMA Operations Guide The Polycom DMA System MIB 530 Polycom, Inc. dmaConformance Status OBJECT-GROU P OBJECTS { -- dmaStatu s -- stSer vers st ServerCount, -- st Identity -- stHardwareInf oTable -- st.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 531 -- stNetSg nlIndex stNetSg nlHostName, stNetSg nlInterfaceNam e, stNetSg nlLinkStatus, stNetSg nlMACAddress, stNetSg nlIPv.
DMA Operations Guide The Polycom DMA System MIB 532 Polycom, Inc. stMCUSt RecordingAvail able, stMCUSt IVRAvailable, -- stMCUVideoPor tUsageTable -- stMCUVideo PortUsageEntry -- stMCUVi dUsageIndex st.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 533 -- stCsSiteTopol ogy stCsConfMg rTerritoriesCo unt, -- stCsConfMg rTerritoriesTa ble -- stCsCon fMgrTerritorie sEntry -- s.
DMA Operations Guide The Polycom DMA System MIB 534 Polycom, Inc. -- .2.9.1.3 dmaConformance Usage OBJECT-G ROUP OBJECTS { -- dmaUsage -- useCo nfHistory -- us eConfHistoryMa ximumParticipa nts useCHM.
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 535 -- us eDevRegistrati ons useDevRegistr ationsCount, -- useDevRegistr ationsTable -- useDevRegi strationsEntry -- useDevR e.
DMA Operations Guide The Polycom DMA System MIB 536 Polycom, Inc. nt fObjAlertCode, nt fObjAlertSever ity, nt fObjAlertDescr iption } STATUS current DESCRIPTION “Conformance group for noti fication object s.” ::= { dmaCo nformanceNotif ications 1 } -- .
The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 537 ntfAlertResou rceLogsPurge, ntfAlertResou rceLogsExceedL imit, ntfAlertResou rceLogsNearLim it, ntfAlertResou rceCPUOver50.
DMA Operations Guide The Polycom DMA System MIB 538 Polycom, Inc. See also: “SNMP Overview” on page 431 “SNMP Settings” on page 433 “SNMP Procedures” on page 441.
Polycom, Inc. 539 Index A access, system interface 11 account lockout configuration 59 activation keys 70 active calls li st 87 Active Directory 32 , 163 integration procedure 169 integration report 4.
DMA Operations Guide 540 Polycom, Inc. settings 63 clustering 1 , 5 CMA system integration 185 , 187 CMA system page, Polycom 186 commands, system monitoring 380 conference cascading 198 history 410 I.
Index Polycom, Inc. 541 integration report 418 queries 176 settings 165 enterpri se groups 338 , 342 enterpri se passcod e errors report 424 enterpri se passcod es export errors data 426 entry queue, .
DMA Operations Guide 542 Polycom, Inc. IVR service 197 J join CMA 187 , 188 join supercluster dialog 232 Juniper Networks SRC 189 Juniper Networks SRC integration procedure 191 SRC page 190 L layout, .
Index Polycom, Inc. 543 management and maintenance 347 primary functions 2 superclustering 6 system 1 P packages, open source software 16 passcodes, conference editing 322 enterpri se error s report 4.
DMA Operations Guide 544 Polycom, Inc. assigning to enterprise groups 342 overview 312 room errors data, export 424 routing configuration 68 S sample scripts 258 sar command 381 SBC, external 127 scri.
Index Polycom, Inc. 545 subnet add 297 edit 298 supercluster about 227 call server settings 239 configuration 227 join dialog 232 overview 6 procedures 233 setup 229 upgrading 395 support 10 system ca.
DMA Operations Guide 546 Polycom, Inc. W working in sys tem 10 X X.509 certificates 35 XMPP signaling 73 Z zone orders, MCU See pool orders, MCU zones, MCU See pools, MCU.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Polycom 3725-76302-001LI c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Polycom 3725-76302-001LI - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Polycom 3725-76302-001LI, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Polycom 3725-76302-001LI va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Polycom 3725-76302-001LI, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Polycom 3725-76302-001LI.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Polycom 3725-76302-001LI. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Polycom 3725-76302-001LI ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
