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[Type the document title ] Polycom Document Title 1 Version 8.1 | June 2013 | DOC2720 B Polycom® RealPresence® Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide.
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T able of Contents Polycom, Inc i T able of Content s RealPresence Collaboration Server (RMX) 1500/2000/40 00 Overview . . . . . 1-1 About the RealPresence Collaboration Server (RMX) 1500/2000/40 00 Administrator’s Guide ................. ..........
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide ii Polycom, Inc Defining AVC CP Conferencing Profiles ...... .............. .............. .............. .............. .... 2-27 Defining a Video Switching Conference Profile .
T able of Contents Polycom, Inc iii Setting the Maximum CP Resolution for C onferencing ............ .............. ...... 3-20 Minimum Frame Rate Threshold for SD Resolution ................... .............. ...... 3-20 H.264 High Profile System Flags (Version 7.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide iv Polycom, Inc Auto Scan and C ustomized Polling in Video La yout (CP Only) .............. .............. ....... 4-38 Guidelines .......... .............. .............
T able of Contents Polycom, Inc v Multiple Cascade Links ....... .............. .............. .............. .............. .............. ............... ... 4-63 Guidelines ............. ............... .............. .............. .............. .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide vi Polycom, Inc Basic Cascading ... .............. .............. ............... .............. .............. .............. .............. ......... ..... ... 5-4 Basic Cascading using IP Cascaded Link .
T able of Contents Polycom, Inc vii Call Flows ......................... .............. .............. .............. .............. .............. .............. . 7-11 SIP Factories .............. .............. .............. ............... ......
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide viii Polycom, Inc Reservations .......... .............. .............. ............... .............. .............. .............. ..............9-2 Using the Reservation Calendar .
T able of Contents Polycom, Inc ix Exporting Conference Templates ......................... .............. .............. .............. .......... 11-14 Exporting All Conference Templates from an MCU ................ ................. .... 11-14 Exporting Selected Conference Templates .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide x Polycom, Inc Users, Connections, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1 Users .......... .............. .............. .
T able of Contents Polycom, Inc xi ISDN/PSTN Network Services .......... ............... .............. .............. .............. .............. ....... 16-44 Adding/Modifying ISDN/PSTN Network Servic es ......... .............. .............. ...
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide xii Polycom, Inc IVR Services Toolbar ...... .............. .............. .............. .............. ............... .............. .........17-2 Adding Languages ...
T able of Contents Polycom, Inc xiii Direct IP Dialing ................ .............. .............. .............. ............... .............. .............. ...... 19 -6 Dial-out Calls .......... ............ .............. .............. ......
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide xiv Polycom, Inc Status Bar .................. .............. .............. .............. .............. ............... .............. .......20-11 Address Book .. ...
T able of Contents Polycom, Inc xv Guidelines ............. ............... .............. .............. .............. .............. .............. .......... 21-23 Port Usage Threshold ..................... .............. .............. ..........
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide xvi Polycom, Inc Main Screen Banner ....................... .............. .............. .............. .............. .............21-59 Software Management ...........
T able of Contents Polycom, Inc xvii Certificate Manage ment ... ................. .............. .............. .............. .............. .............. ............ 23 -5 (PKI) Public Key Infrastructure ................... .............. .......
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide xviii Polycom, Inc MS Active Directory Integration .................... ... .............. .............. .............. .............23-32 Directory and Database Options .
T able of Contents Polycom, Inc xix Viewing the Properties of RealPresen ce Collaboration Server (RMX) 1500 Hardware Components ...... ............... .............. .............. .............. .............. .............. ............ 24-3 Viewing the Properties of RealPresen ce Collaboration Server (RMX) 2000 Hardware Components .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide xx Polycom, Inc Enabling External Database Validation fo r Conferences Access .......... ........D-10 Appendix E - Participant Properties Advanced Chann el Information . .
T able of Contents Polycom, Inc xxi Dialing to an Entry Queue, Meetin g Room or Conference Using the Matched URI Method ...................... .............. .............. .............. .............. ........... H-12 Setting the Numerical Dial ing Me thod .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide xxii Polycom, Inc Guidelines .......... .............. ............... .............. .............. .............. .............. ............. H-52 Configuring the MCU for Content Sharing via the Polycom C S S Plug-in .
T able of Contents Polycom, Inc xxiii Administration .......... .............. .............. ............... .............. .............. .............. .............. ... ....... I-13 Gatekeepers .......... .............. .............. ...........
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide xxiv Polycom, Inc CTS Participants .......................... .............. .............. .............. .............. .............. .... I-46 Lync Participants (RTV) .
Polycom, Inc. 1-1 1 RealPresence Collaboration Server (RMX) 1500/2000/4000 Overview About the RealPresence Collaboration Server (RMX) 1500/ 2000/4000 Administrator ’ s Guide The Polycom® RealPresen.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 1-2 Polycom, Inc. • Perform basic configuration procedures.
Chapter 1-RealPresence Collaborat ion Server (RMX) 1500/2000/ 4000 Overview Polycom, Inc. 1-3 About the Polycom® RealPresen ce Collaboration Server (RMX) 1500/2000/4000 System The RealPresence Collaboration Server (RMX) 1500/2000/4000 system is a high performance, scalable, IP-network (H.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 1-4 Polycom, Inc. The following diagram de scribes the multipoint video conferencing configuration with the Collaboration Server as a standalone system.
Chapter 1-RealPresence Collaborat ion Server (RMX) 1500/2000/ 4000 Overview Polycom, Inc. 1-5 Network Services Guidelines IP Networks In the RealPresence Collaboration Server (RMX) 1500 and RealPresence Collaboration Server (RMX) 2000, system management and IP conferencing are performed via a single LAN port.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 1-6 Polycom, Inc. Viewing the Card Configuration Mode The Card Configuration Mode is determined accordi ng to the inst alled media card.
Chapter 1-RealPresence Collaborat ion Server (RMX) 1500/2000/ 4000 Overview Polycom, Inc. 1-7 Support of Symmetric HD Resolutions Support of symmetric HD video resolutions HD 1080p30 and HD 720p60 .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 1-8 Polycom, Inc. W orkst ation Requirement s The Collaboration Server Web Client and RMX Manager application.
Chapter 1-RealPresence Collaborat ion Server (RMX) 1500/2000/ 4000 Overview Polycom, Inc. 1-9 For Windows 7™ Security Settings, see the Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide , " Microsoft Windows 7™ Security Settings” on page 1-1 4 .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 1-10 Polycom, Inc..
Polycom, Inc. 2-1 2 Conference Profiles Profiles stored on the Collaboration Server en able you to define all types of conferences. Profiles include conference par ameters such as Conferen cing Mode, .
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-2 Polycom, Inc. All endpoints that do not support the H. 264 SVC protocol su ch as H.263, H.264, or RTV, are considered AVC endpoints. The MCU process the received video, transcodes it and send the resulti ng video streams to the endpoints.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-3 * Entry Queue & Destination Conference must have t he same profile (i.e. SVC only to SVC only , Mixed CP and SVC to Mixed CP and SVC) ** Only Basic Cascading is available *** For A VC, the LPR error resiliency is used, however for SVC endpoints, new error resiliency methods are used.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-4 Polycom, Inc. A VC Conferencing - V ideo Session T ypes All endpoints have AVC capabilities and can connect to AV C conferences running on the MCU. AVC-based Endpoints can connect using different si gnaling pr otocols and different video protocols.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-5 Figure 2-1 A VC Continuous Presence (CP) vi deo streams and built l ayouts Video quality in Continuous Presence conference s is affected by the confe r.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-6 Polycom, Inc. • H.263 - a video compression algorithm that prov ides a better video quality than H.261. This standard is not supported by all endpoints. • H.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-7 — HD1080p60 — H.264 1080p30 — H.264 720p30 — H.264 720p60 — H.264 SD 30 — H.264 CIF (f rom version 7.6) — H.263 CIF (f rom version 7.6) — H.261 CIF (f rom version 7.6) • Video Switching conferencing mode is unavailable to ISDN participants.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-8 Polycom, Inc. • To connect to a Video Switching conference via Entry Queue, the Profile assigned to the Entry Queue mu st be set to Vi deo Switching. It is recommended to use the same profile for both the destinati on conference and Entry Queue.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-9 A VC Conferencing Parameters When defining a new video Profile, you sele ct the parameters that dete rmine the video display on the particip ant’s endpoint and the quality of the video.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-10 Polycom, Inc. — Standard Definition (SD) - A high quality video protocol which uses the H.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-11 • Telepres ence Mode (CP Confe rences only) - enables the connection of numerous high definition telepresence rooms and of differen t models (such as TPX and RPX) into one conference maintaining the telepresence experience.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-12 Polycom, Inc. This Profile is automaticall y assigned to the following conferencing entities: Content Protocol H.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-13 SVC-based Conferencing The SVC-Based conferencing mode provides vi deo without transcoding by the MCU, hence requiring less vide o resources while providing better error resiliency and lower latency.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-14 Polycom, Inc. The video streams displayed in the co nference la yout on each endpoint is obtained from the different streams received from each of the endpoints displayed in the layout.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-15 — Polycom SVC-enabled endpoints (Polycom® RealPresence® Desktop, Polycom® RealPresence® Mobile) — Ad Hoc conferencing via Meeting Rooms and ongoing conferences • SVC Only conferences can run on the same MCU as AVC Only conferences.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-16 Polycom, Inc. — Skins. The video cells are displayed on the endpoint’s default background.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-17 Line Rate 1920Kbps Video Switching Disabled Operator Conference Not supported Encryption Disabled Packet Loss Compensation (LPR and DBA) Not supported.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-18 Polycom, Inc. Mixed CP and SVC Conferencing In a mixed CP (AVC) and SVC conference , AVC-based endpoints and SVC-enabled endpoints can be supported in the same conference.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-19 The following diagram illustra tes an example of a mixed CP and SVC conferencing mode: In this example, an SVC endpoint ( 1 ) r eceives three video streams at different frame rates and resolutions, and creates the conference la yout with the received video streams.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-20 Polycom, Inc. Video Switching Disabl ed Operator Conference Disabled Encryption Enabled Packet Loss Compe.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-21 This Profile is automatically as signed to the following conferencing entities: Resource Cap acities for Mixe d CP a nd SVC Conferences In a mixed CP .
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-22 Polycom, Inc. The following table describes an example of the resource capacity allocations for the RealP.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-23 The following diag ram illustrates the amount of AVC to SVC port resources that are used in an actual mixed CP and SVC conference:.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-24 Polycom, Inc. V iewing Profiles Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: 1 In the RMX Management pane, ex pand the Rarely Used list.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-25 Profiles T oolbar The Profile toolbar prov ides quick access to the Profile functions: Modifying an Existing Profile You can modify any of the Profile’s parameters but you cannot rename the Profile .
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-26 Polycom, Inc. Deleting a Conference Profile To delete a Conference Profile: 1 In the Conference Profiles list, select the Conference Profile you want t o delete.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-27 In MPM+ Card Configuration Mode , the Site Names are configured and behave as in version 7.6 and earlie r. The following Profile Definition procedure assumes that the Collaboration Server is in MPMx Mode.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-28 Polycom, Inc. 3 Define the Profile name and, if required, the Profile - General parameters: T able 2-12 N.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-29 4 Click th e Advanced tab. The New Profile – Advanced dialog box opens. Operator Conference (CP Only) Select this option to define the profile of an Oper ator conference.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-30 Polycom, Inc. 5 Define the following par ameters: T able 2-13 New A VC CP Profile - Advanced Parameters F.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-31 Auto Redialing The Auto Redialing option instru cts the Collaboration Server to automati cally redial H.323 and SI P particip ants that have been abnormally disconnected from th e conference. • Auto Redialing is disabled by default.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-32 Polycom, Inc. 6 For CP Conferences only: Click the Gathering Settings tab.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-33 For mo re inform ation see " Gathering Phase” on p age 4-35 . T able 2-14 New A VC CP Profile - Gathering Settings Parameters Field Description Display Name This field is defined when the Profile is created.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-34 Polycom, Inc. 8 Click the Video Qualit y tab. The New Profile – Video Quali ty dialog box opens.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-35 Maximum Resolution This setting overrides the Maximum Resolution setting of the Resolution Configu ration dia log box.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-36 Polycom, Inc. Content V ideo Definition Content Settings Select the transmission mode for the Content cha.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-37 Content Protocol Select the Content Protocol to be used for content sharing in Highest Common Content Sh aring Mode. • H.263 (A VC CP only) • Content is shared using the H.2 63 protocol. • Use this option when most of the endpoints support H.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-38 Polycom, Inc. 10 Click the Video Sett ings tab. The New Profile - Video Sett ings dialog box opens.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-39 Lecture View Switching Select this option to enable automatic switching of participant s on the Lecturer ’s screen when Le cture Mode is enabl ed for the conference.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-40 Polycom, Inc. T elepresence Mode (CP onl y) Select the T elepresence Mode from the drop-down menu : • Off - Normal conference video is sent by the Collaborati on Server.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-41 In layout 2+8, the two central windows displa y the last two speakers in the conference: the current speaker and the “previous” speake r.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-42 Polycom, Inc. 12 To select the Video Layout for the conference, click the required number of windows from the layouts bar and then select the windows array.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-43 13 Click th e Audio Settings tab. The New Profile - Audio Settings dialog box opens. 14 Define the following parameter s: T a ble 2-19 New AVC CP Profile - Audio Settings Pa rameters Field/Option Description Echo Suppression This option is activated only in MPM+ Card Configuration Mode .
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-44 Polycom, Inc. Audio Clarity When selected, improves received audio from participants connected via low audio bandwidth connections, by stretching the fidelity of the narrowband te lephone connection to improve call clarity .
Chapter 2-Confere nce Profiles Polycom, Inc. 2-45 Mute participant except lecturer (continued) • When you disconnect a lecturer from the conference or th e lecturer leaves the conference, al l participants remain muted but are able to view participant s in regular video layout until th e you disable the Mute Participants Except Lecturer option.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-46 Polycom, Inc. 15 For CP Conferences only: Click the Skins tab to modify the background and frames. The New Profile - Skins dialog box opens. 16 Select one of the Skin options.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-47 The New Profile - IVR dialog box opens. 18 If required, set the following pa rameters: T a ble 2-20 New AVC CP Profile - IVR Parameters Field/Option Description Conference IVR Service The default conference IVR Servic e is selected.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-48 Polycom, Inc. 19 Optional . Click the Recording tab to enable conference recording with Polyc om RSS 2000/4000 .
Chapter 2-Confere nce Profiles Polycom, Inc. 2-49 Recording Link Select the Recording Link to be used fo r conference recording. Recording L inks defined on the Collabora tion Server can be given a descriptive name and can be associated with a Virtual Recording Room (VRR) saved on the Polycom® RSS™ 4000 V e rsion 6.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-50 Polycom, Inc. 21 For MPMx Card Configuratio n Mode and CP Conferences only: Click the Site Names tab to display the Site Names dialog box.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-51 Font Size Click the arrows to adjust the font size (in points) for the Site Names display . Range: 9 - 32 points Default: 12 Note: Choose a Font Size that is suitable for viewing at the conference’s video resolution.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-52 Polycom, Inc. Display Posit ion Select the pre-set positio n for the display of the Site Names.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-53 Display Position (cont.) LeftBottom Bottom RightBottom Custom The current Site Name s display position becomes the initial position for Site Names position adjustments using the Horizontal and Ve r t i c a l Position sliders.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-54 Polycom, Inc. 22 For CP Conferences only: Click the Message Overlay tab to display the Message Overlay dialog box. Background T ransparency Move the slider to the left to decrease the transparency of the background of the Site Names text .
Chapter 2-Confere nce Profiles Polycom, Inc. 2-55 Message Overlay enables you to send text me ssages to all par ticip ants during ongoing Continuous Presence conferences. The text message i s seen as pa rt of the in the participant’s video layout on the endpoint screen or desktop display.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-56 Polycom, Inc. Color From the drop-down menu select the color and background of the Message Overlay display text. The choices are: Default: White T ext on Re d Background.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-57 As the fields ar e modified the Preview changes to show the effect of the changes. For example: 23 Click th e Network Services ta b.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-58 Polycom, Inc. 24 Define the following par ameters: 25 Click OK to complete the Profile definition. A new Profile is created and added to the Conference Profiles list.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-59 Defining a V ideo Switch ing Conference Profile A Video Switching-enabled Profile must be created prior to running Video S witching conferences.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-60 Polycom, Inc. 3 Define the Profile name and, if required, the Profile - General parameters: T a ble 2-25 .
Chapter 2-Confere nce Profiles Polycom, Inc. 2-61 Video Switching This check box is automatically selected when the Conferencing Mode is set to Video Switching. Select the video protocol and resolution for the conferen ce. • Select the video protocol and resoluti on for the conference.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-62 Polycom, Inc. When Video Switching is selected for the conference, the following options are not availabl.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-63 Minimum Threshold Line Rate System Flags The following table lists the Syst em Flags that control the minimum threshold line rate for the various resolutions available for High Profile- enabled VSW conferences.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-64 Polycom, Inc. Defining SVC Conferencing Profiles To define SVC Only Profile: 1 In the Collaboration Server Management pane, click Conference Prof iles . 2 In the Conference Profiles pane, click the New Profile button.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-65 The profile tabs and options change a ccording ly and only su pported options are available for selection.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-66 Polycom, Inc. 5 Click the Advanced tab. The New Profile – Advanc ed dialog box opens.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-67 6 Define the following supporte d parameters: T a ble 2-28 New SVC Profile - Advanced Parameters Field/Option Description Encryption Select the Encryption op tion for the confer ence: • Encrypt All - Encryption is enabled for the conference and all conference participants must be encrypted.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-68 Polycom, Inc. 7 Click the Video Qualit y tab. The New Profile – Video Quali ty dialog box opens.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-69 9 Click th e Video Se ttings tab. By default, the layout is set to Auto Layout and it cannot be changed. All other video settings options are unavaila ble in SVC Only conferences. 10 Click th e Audio Settings tab.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-70 Polycom, Inc. All the Audio options are disa bled in SVC Only Profiles.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-71 The following IVR features are not supported during SVC conferences: — Roll Call — Invite Participants — Entry and Exit tones — Click & View — PCM 13 Click th e Network Services ta b. The New Profile - Network Services tab opens.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-72 Polycom, Inc. enabled by assigning a conference Profil e in which registration is configured for the required conferencing entities .
Chapter 2-Confere nce Profiles Polycom, Inc. 2-73 2 In the Conference Profiles pane, click the New Profi le button. The New Profile - General d ialog box is displaye d. 3 In the Conferencing Mode list, select CP and SVC to defi ne a mixed AVC and SVC conference.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-74 Polycom, Inc. Guidelines •T h e Overlay Layouts are supported: — With MPMx cards only. — In Collaboration Server CP Conferencing Mode only. — With ITP , n on -ITP and CTS endpoints used only as standa rd endpoints.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-75 • Overlay Layouts are not available for selection whe n using PCM or Click&View . • PCM menus are available when the Overlay Layouts are active, and they are displayed as the top level o verlay PCM is not supported when the Collaboration Se rver is in Ultra Secure Mode .
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-76 Polycom, Inc. Selecting the Overlay Layouts The Overlay Layouts are se lected in the New Profile - Video Settings dialog box, in the Overlay tab of the Video Layout tree.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-77 Site Names Definition Using the Site Name dialog box, you can c ontrol the displa y of the site names by defining the font, size, color, background color an d trans parency and position within the Video Window .
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-78 Polycom, Inc. — Picture Skins - Site Names text is displayed with a background. •I n MPMx Card Configuration Mode, the S ite Names tab options replace the functionality of the System Flags that were used in versions 7.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-79 Site Names Display Position The Site Names display position is controlled us ing three fields in the Site Names tab: • Display Positi on drop-down m.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-80 Polycom, Inc. The Horizontal and Vertical Position sliders are automatically adjusted to match the Display Position drop-down menu preset selection.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-81 • Messag es Overlay can be enabled or disabled during the ongoing conference. •T e x t m e s s a g e s Conte nt can be changed on the fly during the ongoing co nference. • Message Overlay text message s are supported in Unicode or ASCII characters.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-82 Polycom, Inc. Chinese Font T ypes On an RMX with an MPMx card a user can sele ct one of seve ral Chinese fonts for use when sending text over video.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-83 • A participant moved to another conference will be shown the font used by the new conference, even if the conf eren ces use different fonts.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-84 Polycom, Inc. 3 Click the Export Conf erence Profil es button or right-click the Conference Profiles pane, and then click Export Conference Profiles . The Conference Profile - Export dialog box is dis played.
Chapter 2-Confere nce Profiles Polycom, Inc. 2-85 The Conference Profile - Export dialog box is displayed. 3 In the Export Path field, click Browse to navigate to the location of the desired path where you want to save the exported file. 4 In the Profiles file name field, type the file name prefix.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 2-86 Polycom, Inc. 3 Click the Import Conference Profiles button or right-click the Conference Profiles pane, and then click Import Conference Profiles . The Conference Profile - Import dialog box is displaye d.
Polycom, Inc. 3-1 3 V ideo Protocols and Resolution Configuration for CP Conferencing V ideo Resolutions in A VC-based CP Conferencing The RealPresence Collaboration Server (RMX) 1500/2000/4000 always attempts to connect to endpoints at the highest line rate defined fo r the conference.
RealPresence Collaboration Server (R MX ) 1500/2000/4 000 Administrator’ s Guide 3-2 Polycom, Inc. Video Display with CIF , SD and HD Video Connections Although any combination of CIF, SD and HD con.
Chapter 3-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 3-3 — For Content Sharing — As an RSS 4000 Recording link — With Video Preview • HD108060 is su pporte.
RealPresence Collaboration Server (R MX ) 1500/2000/4 000 Administrator’ s Guide 3-4 Polycom, Inc. The Collaboration Server Web Client supports monitoring of H.263 4CIF information. The H.245 or SDP tab includes the additional information. The creation of a new H.
Chapter 3-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 3-5 • A different deci sion matrix is us ed for Motion and Sha rpness as the qual ity requireme nts are different. By default, the sys tem shipped with three pre-def ined settings of the decision matrix for H.
RealPresence Collaboration Server (R MX ) 1500/2000/4 000 Administrator’ s Guide 3-6 Polycom, Inc. H.264 Base Profile Decision Matrix The following illustrations show th e resolutions used for the various Line Rates for each of the pre-defined optimization settings for H.
Chapter 3-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 3-7 Figure 3-2 Resolutions used per Line Rates When Resolution Configur ation is set to Resource- Quality Bala.
RealPresence Collaboration Server (R MX ) 1500/2000/4 000 Administrator’ s Guide 3-8 Polycom, Inc. Figure 3-4 Resolutions used per Line Rates When Reso lution Configuration is set to Resource Optimi.
Chapter 3-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 3-9 Figure 3-6 Resolutions used per Line Rates When Resolution Configur ation is set to Quality Optimized Conf.
RealPresence Collaboration Server (R MX ) 1500/2000/4 000 Administrator’ s Guide 3-10 Polycom, Inc. H.264 High Profile De cision Matrices (MPMx) The following illustrations show th e resolutions used for the various Line Rates for each of the pre-defined optimization settings for H.
Chapter 3-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 3-11 Figure 3-9 Resolutions used per Line Rates When Resolution Configur ation is set to Resource Optimized Config uration in Sharpness and Moti on Mode, MPMx H.
RealPresence Collaboration Server (R MX ) 1500/2000/4 000 Administrator’ s Guide 3-12 Polycom, Inc. Figure 3-1 1 Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Video Quality Optimized Figure 3- 12 Resolution usage for H.
Chapter 3-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 3-13 Default Minimum Threshold Line R ates and Resource Usage Summary The following Table summarizes the Default Minimum Threshold Line Rates and Video Resource usage for each of the pre-define d optimization se ttings for each Resolution , H.
RealPresence Collaboration Server (R MX ) 1500/2000/4 000 Administrator’ s Guide 3-14 Polycom, Inc. Resolution Configurati on for CP Conferences The Resolution Configuration dialog box enables Collaborat ion Server administrators to override the default video resolution decision ma trix, effectively creating their own decision matrix.
Chapter 3-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 3-15 Modifying the Resolution Config uration in MPM or MPM+ Card Configuration Mode The Resolution Configuration dialog box shown below is di splayed when the Col laboration Server is in MPM , MPM+ or MPMx Card Configuration Mode .
RealPresence Collaboration Server (R MX ) 1500/2000/4 000 Administrator’ s Guide 3-16 Polycom, Inc. Limiting Maximum Resolution Before a selection is made in this pane, the Maximum CP Resolution of the system is determined by the MAX_CP_RESOLUTION System Flag.
Chapter 3-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 3-17 • Video Qualit y Optimized Video is optimized through higher resolution connections at lower li ne rates increasing the resource usage at lower line r ates.
RealPresence Collaboration Server (R MX ) 1500/2000/4 000 Administrator’ s Guide 3-18 Polycom, Inc. Modifying the Resolution Configuratio n in MPMx Card Configuration Mode The Resolution Configuration - Basic Configuration dialog box is the first dialog box displ ayed when the Collaboration Server is in MPMx Card Configuration Mode.
Chapter 3-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 3-19 Maximum CP Resolution Pane In MPMx Car d Configuration Mode the Collaboration Server can be set to one of.
RealPresence Collaboration Server (R MX ) 1500/2000/4 000 Administrator’ s Guide 3-20 Polycom, Inc. • High Profile - Endpoints that support H.264 High Profile connect at these minimum threshold bit rates.
Chapter 3-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 3-21 Setting minimum bit rate thresholds that are lower than the default may affect the video quality of endpoints that do not support the H.264 High Profile. Endpoints that do not support H.
RealPresence Collaboration Server (R MX ) 1500/2000/4 000 Administrator’ s Guide 3-22 Polycom, Inc. Additional V ideo Resolutions in MPM+/MPMx Card Configuration Mode The following higher video q uality resolutions are available when the Colla boration Server is working in MPM+ or MPMx Mode : • CIF 352 x 288 pixels at 50 fps.
Chapter 3-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 3-23 Microsof t RTV Video Protocol Support in CP Conf erences Microsoft RTV ( Real Time Video ) protocol provides high qualit y video conferencing capability to Microsoft OC ( Office Communicator ) Client endpoints at resolutions up to H D720p30 .
RealPresence Collaboration Server (R MX ) 1500/2000/4 000 Administrator’ s Guide 3-24 Polycom, Inc. Particip ant Settings When defining a new participant or modi fying an existing partici pant, select SIP as the participant’s networking environment Type in the New Participant or Participant Properti es - General tab .
Chapter 3-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 3-25 Monitoring RTV RTV information appears in all three panes of the Participant Properties - SDP tab.
RealPresence Collaboration Server (R MX ) 1500/2000/4 000 Administrator’ s Guide 3-26 Polycom, Inc. To change the default flag setting, add the MAX_R TV_RESOLUTION flag to the System Configuration flags and set its value.
Chapter 3-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 3-27 The following table describes the number of allocated video resources for each video resolution when using the RTV protocol.
RealPresence Collaboration Server (R MX ) 1500/2000/4 000 Administrator’ s Guide 3-28 Polycom, Inc..
Polycom, Inc. 4-1 4 Additional Conferencing Information Various conferencing modes and video features requi re additional settings, such as system flag settings, conference parameters and othe r settings.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-2 Polycom, Inc. Content Sharing Content such as graphics, presentations, docu ments or live video can be shared with conference participants using the H.239 (H.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-3 • Content sharing is not supported in Mi crosoft ICE environmen t (BFCP protocol). • Video endpoints that do not support SIP C ontent (such as PVX), can receive Content on the People channel if the conference is set to Send Content to Legacy Endpoints .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-4 Polycom, Inc. The Collaboration Server’ s Content sharing determined by the System Flag’s settings and SIP Client capabilities are summarized in Ta b l e 4 - 1 .
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-5 Content parameters are defined in the Conference Profiles - Video Quality dialog box.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-6 Polycom, Inc. 1 In the Content Video Definition section, select the Content Settings and Protocol as follows: T a ble 4-2 H.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-7 2 Click OK. Content Sharing Parameters in Con tent Highest Common (Content V ideo Switching) Mode This section describes the possible .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-8 Polycom, Inc. Content Settings The Content chan nel can transmit one of the followin g modes: • Graphics – for standard graphics. This is the default mode in AVC conferences and the only supported mode for SVC confer ences.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-9 Table 4-4 summarizes the Maximum Resolution of Content and Frames per Second (fps) for Bit Rate Allocations to the Content Channel . SVC Only and Mixed CP and SVC Content Setting The Content channel is transmitted in Graphics mode only.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-10 Polycom, Inc. • Endpoints that do not have at least H.263 capability can connect to the conference but cannot share Content . • This option is not available in SVC Conferencing Mode and CP and SVC Conferencing Mode .
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-11 Setting the Minimum Content Rate for Each Content Qualit y Setting for H.264 HD The following System Flags determine the minimum content rate required for endpoints to share H.264 high quality content via the Content channel.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-12 Polycom, Inc. Example Table 4-6 summarizes an example of two participants trying to connect to a conference running at a Line Rate of 1024Kbps.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-13 In SVC Only conferences, endpoints that do not support the require d content parameters ( Content line rate and Content Resolution ) cannot share content. Guidelines • In Cascading conferences, the cascade link must be H.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-14 Polycom, Inc. Enabling H.264 Cascad e and SVC Optimized Content Sharin g in A VC CP Conferences When H.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-15 The selection of the appropriate Content Resolution option, when several options are available, should be based on the line rate and capabilities that can be used by most or all endpoints connecting to the conference.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-16 Polycom, Inc. •I f t h e Content Se ttings selection is Hi Resolution Graphics . — Only HD720/5 can be selected as the Content Resolution with 384 kbps allocated as the conference Content Rate .
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-17 To Select the Customized Content Rat e: Custom ized Co ntent Rate is enabled in the Profile - Video Quality dialog box. 1 In the Content Settings list, select Customized Content Ra te .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-18 Polycom, Inc. 3 If H.264 Cascade and SVC O ptimized is the selected Content Protocol , a Content Resolution must be selected. Table 4-8 lists the Cascade Resolutions available for the various Conference Content Rates .
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-19 2 In the MCMS_PARAMETERS tab , double-click the MIN_H239_HD1080_RATE entry. The Update Flag dialog box is display ed. 3 In the Value field, enter the minimum line rate at which HD1080 Resolution Conten t will be enabled.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-20 Polycom, Inc. — If HD1080p15 is provided, 2 H D video re sources are allocated to the conference. • Optionally, Content can be sent at multiple resolu tions to H.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-21 To enable Multiple Content Resolutio ns: 1 In a new or existing Conference Profile , click the Video Qual ity tab. 2 If the Conference Mode is not CP (Continuous Presence), select CP .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-22 Polycom, Inc. Guidelines for Sending Content to Legacy End point s • This option is enabled in MPM+ and MPMx Card Configuration Mode s only .
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-23 Content Display on Le gacy End point s When Contents is sent to legacy endpoints, their video layout automaticall y changes to a “C.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-24 Polycom, Inc. Enabling the Send Content to Leg acy End point s Option The Send Content to Leg acy Endpoint option is enabled in the Confer ence Profile - Video Settings tab.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-25 3 In the Value field, enter the flag value for the required layout as follows: T ab le 4-9 LEGACY_EP_CONTENT_DEF AUL T_LA YOUT Flag V.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-26 Polycom, Inc. 4 Click OK . The flag is updated in the MCMS_P ARAMETERS list. 5 Click OK . Sending Content to Legacy En d points in T elepresence Mode The Collaboration Server c a n be config ured to manage the layouts of to H.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-27 •T h e Exclusive Content Mode is enabled or disabl ed by a check box in the in the Advanced tabs of the Conference Profile . The check box is cleared (featu re is dis abled) by defa ult.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-28 Polycom, Inc. •T h e Exclusive Content Mode check box replaces the EXCLUSIVE_CONTENT_ MODE System Flag which was used to control Exclusive Content Mode for the system in previous versions.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-29 • In cascaded conferences, a participant func tioning as the cascade link cannot be given token ownership.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-30 Polycom, Inc. To cancel token ownership: 1 In the Participants list, right click the endp oint that currently has Content Token ownership. 2 Select Cancel Content Token Owner in the drop-down menu .
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-31 Enter the interval in seconds between the In tra requests sent from the Collaboration Server to the endpoint sending the Content to refresh the Content display.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-32 Polycom, Inc. • Video Preview of the video sent from th e conference to the participant is shown according to the line rate and video parameters of the level threshold to which the participant is connected.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-33 2 In the Open field, type dxdiag and press the Ent er key or click OK . A confirmation message is displayed. 3 Click Yes to run the diagnostics. The DirectX Diagnostic Tool dialog box opens.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-34 Polycom, Inc. Previewing the Particip ant Video To preview the parti cipant video: 1 List the conference participants in the Participants pane.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-35 Gathering Phase The Gathering Phase of an AVC (CP only) confer ence is the time period during which participants are connecting to a conference.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-36 Polycom, Inc. Gathering Phase Guidelines • Gathering Phase is only available in AVC only (CP only ) conferences. It is not supported in Video Switching conferences and SVC Only conferences.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-37 Gathering Phase Duration The duration of the Gathering Phase can be customized by the admi nistrator so that it is long enough to be viewed by most connected partic ipants yet shor t enough so as not to over extend into the scheduled confe rencing time.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-38 Polycom, Inc. Auto Scan and Customized Polling in V ideo Layout (CP Only) Auto Scan e n a b l es a us e r t o d e fi n e a s i ng l e ce l l in the conference layout to cycle the display of participants that are not in the conference layout.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-39 3 If Auto Layo ut check box is selected, clea r it. 4 In the video la yout cell to be designated for Auto Scan , click the drop-down menu button and select Auto S can . 5 Select from the Au to Scan Interval(s) drop-down list the scanning interval in seconds.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-40 Polycom, Inc. The dialog box buttons are summa rized in the following table: 2 Optional.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-41 Media Encryption Encryption is available at the conference and participant levels, based on AES 128 (Advanced Encryption Standard) and is fully H.233/H.234 compliant and the Encryption Key exchange DH 1024-bit (D iffie-Hellman) standards.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-42 Polycom, Inc. — The SEND_SRTP_MKI System Flag enables or disables the inclusion of the MKI field in SRTP packets sent by the Collaboration Se r ver. The default value of the flag is YES .
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-43 Direct Connection to the Conference Table 4-10, summarizes the connection status of participants, based on the encryption settings in.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-44 Polycom, Inc. Connection to the Entry Queue An undefined participant connecting to an Entry Queue inherits the encryption characteristics of the Entry Queue as defined in the Entry Queue’s profile.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-45 When moving participants from the Entry Queue to the destination c onference, or when the Collaboration Server user moves AVC partici.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-46 Polycom, Inc. Encryption Flag Settings To modify the Encryption flags: 1 Click Setup>System Configuration . The System Flags dialog box opens. 2 In Version 7.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-47 Enabling Encryption in the Profile Encryption for the conference is in the Profile and cannot be changed once the co nference is running.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-48 Polycom, Inc. To enable encryption at the particip ant level: >> In the Participant Properties – Advanced dialog box, in the Encryption list, se lect one of the following options: Auto , On , or Off .
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-49 The participant encryption status is also indica ted in the Participant Properties – SDP tab, where SRTP indicatio n is listed for each encrypted channel (for exampl e, audio and video).
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-50 Polycom, Inc. Causes of Packet Loss Network congestion within a LAN or WAN, fa ulty or incorrectly configured network equipment or faulty cabling are among the many cause s of Packet Loss.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-51 Enabling Lost Packet Recovery LPR is enabled or disabl ed in the Conference Profile di alog box. • CP Conferences – LPR is enabled by default in the New Profile – Advanced dialog box.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-52 Polycom, Inc. In the Participant Properti es – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-53 Network Quality Indication (A VC End point s) If network quality issues occur, the Network Quality icon provi de information to participants about their own network quality and that of othe r participants di splayed in the cells of the conference Video Layout .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-54 Polycom, Inc. Indication Thr eshold V alues The default Major and Critical indication threshold val ues can be modified by manually adding the following System Flags and modifying their values as requ ired.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-55 The display of Network Quality icon (showing or hiding the ico n) and the position of the icon in the video layout cell can be custom ized by manual ly a dding the following System Flags and modifying their values as required.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-56 Polycom, Inc. T elepresence Mode (A VC CP) Collaboration Server supports the Telepresence Mod e in AVC C.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-57 — same layout — presentation mode — auto layout — lecture mode • The master (center) camera is used for video, audio and content.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-58 Polycom, Inc. Horizont al Striping Horizontal Striping is used by the Collaboration Ser ver in order to prevent cropping and preserve the aspect ra tio of video for all Telepresence Modes .
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-59 RPX and TPX Vi deo Layout s Additional video layouts have been created to give Telepresence operators more video layout options when configuring TPX and RPX room systems.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-60 Polycom, Inc. The following example illustrate s the use of standard and a dditional Collaboration Serve.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-61 Enabling T elepresence Mode Conference Level Telepresenc e Mode must be configured in a new or existing Conference Profile. To enable Telepresence in a new or existing Conference Profile: 1 In the RMX Management pane, click Conferen ce Profiles .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-62 Polycom, Inc. — ON - ITP features are always applied to th e conference vid eo for all participants regardless of whether there are ITP endpoints connecte d or not.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-63 Content Display on Le gacy End point s in T elepresence Conference s When Content is sent to legacy endpoints in Telepr esence conferences, their video layout automatically changes to a “Content layout ” which is define d by the system flag LEGACY_EP_CONTENT_ DEFAULT_LAYOUT.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-64 Polycom, Inc. — If a sub-link is disconnect ed it remains disconnected until it is manually reconnected. — The number of Multiple Cascade Links cannot be modified while any of the links are in a disconnected state.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-65 • Directional media flows, A B, are shown separately for readability purposes. Figure 4-3 RMX Telepresence Layout Mode - Room Switch In Figure 4-4: • An HDX endpoint and an OTX Room System connects to RMX A.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-66 Polycom, Inc. • The current speaker is the HDX endpoint connected to RMX A.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-67 Creating a Link Particip ant Link Particip ant in the Dial Out RMX The Link Participant is defined in the New Participant dialog box. In the General tab: • Dialing Direction must be selected as Dial out.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-68 Polycom, Inc. In the Advanced tab: (This field is only enabled if the RMX system is license d for Telepresenc e Mode .) •I n t h e Cascade drop-down menu, select either Master or Slave .
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-69 Participant Link is un-defined: The Multiple Cascade Link names are automatically assigned by the RMX. For example on a RMX 1500 the names of the links are: • POLYCOM RMX 1500-1 • POLYCOM RMX 1500-2 • POLYCOM RMX 1500-3, etc.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-70 Polycom, Inc. — Resource deficiency is listed as the Call Disconne ction Cause in the Participant Properties - Connection Status dialog box.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-71 Monitoring T elepresence Mode Monitoring Ongoing Conferences An additional status indicator, Telepresence Mode Enabled , is displayed in the Conference Properties - Video Settings tab when monitoring ongoing conference s.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-72 Polycom, Inc. Monitoring Partic ipant Properties An additional status indi cator, Telepresence , is displayed in the Participant Properties - Advanced tab when monitoring conference participants.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-73 Disconnection Causes • If there are insufficient resources to connect all the required links: — None of the links are connected. — The first link is listed as Disconnected in the Participants li s t o f t he RMX Web Client / RMX Manager main screen.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-74 Polycom, Inc. Lecture Mode (A VC CP Only) Lecture Mode enables all participants to view th e lecturer in full screen while the conference lecturer sees all the other conference particip ants in the selected layout while he/she is speaking.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-75 Selecting a defined partici pant: a Add participants to the conference either from the Address book or by defining new participants. b In the Lecturer field, select the lecturer fr om the list of the defined participants.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-76 Polycom, Inc. Enabling the Automatic Switching Automatic switching between participants viewed on the lecturer’s screen is enabled in the conference Profile, or during the on going conference, in the Conference Properties.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-77 When one of the participants is talking, the automatic switching is suspended, showing the current speaker, and it is resumed when the lecturer resumes talking. If the lecturer is disconnected during an Ongoing Conference, the conference resume s standard conferencing.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-78 Polycom, Inc. • Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor by selecting or clearing the Lect urer View Switching check box.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-79 Muting Particip ants Except the Lecturer (A VC CP Only) When the Mute Partic ipants Except Lecturer option in the Conference Profile is enable d , the audio of all participants in the conference exce pt for the lecturer can be automatically muted upon connection to the conference.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-80 Polycom, Inc. Enabling the Mute Participant s Except Lecturer Option The Mute Participants Except Lecturer option is enabled or disabled (default) in the Conference Profile or in an ongoing conference in the Profile Properties - Audio Settings tab.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-81 Audio Algorithm Support The Collaboratio n Server supports the f ollowing audio al gorithms in AVC conferences: G.711, G. 719, G.722, G.722.1, G.722.1 C, G. 728, G.729A , G.723.1, Polycom Siren 7 (in mono), Siren14, Siren 22 (in mono or stereo) and SirenLPR.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-82 Polycom, Inc. Mono The Siren 22 , G.719 and SirenLPR mono audio algorithms are su pported at the following bit rates: T able 4-17 Siren22, G .719 and SirenLPR Mono vs Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22 64k Siren22 48K Siren22_32k G .
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-83 Stereo The Siren 22Stereo, G.719Stereo and Sire nLPR audio algorithms ar e supported at the following bit rates.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-84 Polycom, Inc. G .722.1 16K 256 G .722 48 K G .722 56 K G .722 64 K G .71 1 56K G .71 1 64K G .728 16 K G .722.1C 32K 128 G .722.1C 24K Siren14 32K Siren14 24K G .
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-85 Monitoring Particip ant Audio Properties The audio algorithm used by the participant’s endpoint can be verifi ed in the Participant Properties - Channel Status dialog box.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-86 Polycom, Inc. Automatic Suppression of Noisy End point s (A VC End point s) The Collaboration Server can detect AVC-enabl ed endpoints with a noisy audio channel and automat ically mute them, reduci ng the noi se heard by other conference participants.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-87 The following table summarizes the state (enabled or disabled) of the Automatic muting of noisy endpoints feature depend ing on the E.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-88 Polycom, Inc. To disable/enab le the autom atic muting of n oisy endpoin ts in the Co nference Profile: 1 In a new or existing Conference Profile , click the Audio Settings tab.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-89 Permanent Conference A Permanent Conference is any ongoing conference with no pre -determined End Time continuing until it is terminated by an administrator, operator or chairperson.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-90 Polycom, Inc. Closed Captions (A VC End point s) Endpoints can provide real-time text transcriptions or langua ge translations of the video conference by displaying captions.
Chapter 4-Additio nal Conferencing Infor mation Polycom, Inc. 4-91 2 In the MCMS_PARAMETERS tab , click the New F lag button. The New Flag dialog box is display ed. 3 In the New Flag field enter ENABLE_CLOSED_CAPTION . 4 In the Value field enter YE S to enable Closed Captions or NO to disable their display.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 4-92 Polycom, Inc..
Polycom, Inc. 5-1 5 Cascading Conferences Cascading enables ad ministrators to connect one confer ence directly to one or several conferences, depending on the topology, creating one large confer ence. The conferences can run on the same MCU or different MCUs.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-2 Polycom, Inc. In order to avoid cluttering in the casca ded wi ndow, it is advised to select appropriate video layouts in each conference before cascading them.
Chapter 5-Cascading Conferences Polycom, Inc. 5-3 Flags Controlling Cascade Layouts • Setting the FORCE_1X1_LAYOUT_ON_CA SCADED_LINK _CONNECTION System Flag to YES (default) automatically forces the.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-4 Polycom, Inc. The tone volume is controlled by the sa me flag as the IVR messages and tones: IVR_MESSAGE_VOLUME . Basic Cascading In this topology, a link is created between tw o conferences, usually running on two different MCUs.
Chapter 5-Cascading Conferences Polycom, Inc. 5-5 The connection between the two conferences is created when a dial ou t IP participant is defined (added) to conference A whose dial out number is the dial-in number of the conference or Entry Queue running on MCU B.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-6 Polycom, Inc. Network T op ologies Enabling H.239 Content Over ISDN Cascaded Links ISDN Cascaded links that support H.
Chapter 5-Cascading Conferences Polycom, Inc. 5-7 Guidelines • Content is restricted. When another endpoint wants to send content, the first endpoint must stop sending content before the second endpoint can initiate or send content. • Endpoints that do not support H.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-8 Polycom, Inc. SIP Participants connecting to another IP participant vi a a G ateway to Gateway call over an ISDN .
Chapter 5-Cascading Conferences Polycom, Inc. 5-9 When the participant, who is a dial-in partic ipant in conference B, connects to the Entry Queue, the system plays to all the participants in Conferen.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-10 Polycom, Inc. A dial out ISDN participant is de fined (added) to conference A. The participant’s dial out number is the dial-in number of the Entry Queue or conference running on MCU B (for example 54145106).
Chapter 5-Cascading Conferences Polycom, Inc. 5-11 MCU Interoperability Table The following table lists the different MCU an d Gate way configurations that are supported or implemented when routing Cascaded ISDN calls.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-12 Polycom, Inc. Collaboration Server Gateway Codian Gateway Dial out participants use a fixed rule behind the Codi an Gateway .
Chapter 5-Cascading Conferences Polycom, Inc. 5-13 Suppression of DTMF Forwarding Forwarding of the DTMF codes from one confer ence to another over an ISDN cascading link is not automatically suppres .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-14 Polycom, Inc. S t ar Cascading T opology In the Star topology (as well as in the Basic topology) , the MCUs are .
Chapter 5-Cascading Conferences Polycom, Inc. 5-15 • When creating a cascading link be tween two Collaboration Servers: — The Collaboration Servers operate in CP (Continuous Pr esence) mode. • When creating a cascading link betw een MGCs and Collaboration Servers: — The MGCs can only operate in VSW mode.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-16 Polycom, Inc. To define the dial-out cascade participant link: 1 In the Conferences pane, select the conference. 2 In the Participants pane, click New Participant () .
Chapter 5-Cascading Conferences Polycom, Inc. 5-17 Alias Name If you are using the target MCU IP address, enter the Conference ID of the target conference.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-18 Polycom, Inc. 4 Click the Advanced tab. 5 In the Cascade field, select: — Slave , if the participant is defined in a conference running on a Slave MCU. — Master , if the participant is defined in a conference running on the Master MCU .
Chapter 5-Cascading Conferences Polycom, Inc. 5-19 To define a Di al-in Participant as the cascade link: This participant is added to the ongoing conference on the Slave MCU. 1 In the Participants list, click the New P articipant button( ). The New Particip ant - General dialog box opens.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-20 Polycom, Inc. The Advanced tab opens. 4 In the Cascaded Link fi eld, select: — Slave , if the participant is defined in a conference running on a Slave MCU. — Master , if the par ticipant is defined in a conference running on the Master MCU.
Chapter 5-Cascading Conferences Polycom, Inc. 5-21 Though the process of cascading conferences mentioned in this section refers to conferences running on two different Collaboration Server unit s , it is possible to cascade conferences running between Collaboration Server units and other MCUs.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-22 Polycom, Inc. — Set this field to Slav e if the Entry Queue is defined on the MCU acting as a Slave, that is, to which the link from the Master MC U (M C U a t t h e c en t e r of t h e to p o lo g y ) is dialin g.
Chapter 5-Cascading Conferences Polycom, Inc. 5-23 The New Particip ant - General dialog box is displayed. 3 In the Name field, enter a participant name. 4 In the Dialing Direction field, select Di al-out . 5 In the Type list field, verify that H.323 is selected.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-24 Polycom, Inc. 7 Click the Advanced tab. 8 In the Cascade field, select: — Slave , if the participant is defined in a conference running on a Slave MCU and will connect to the Master MCU (in the center of the topology).
Chapter 5-Cascading Conferences Polycom, Inc. 5-25 2 Set the ENABLE_CASCADED_LINK_TO_ JOIN_WITHOUT_PASSW ORD flag to YES . 3 Click OK . For more information, see " Modifying System Flags” on page 22-1 . >> Reset the MCU for flag changes to take effect.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-26 Polycom, Inc. Monitoring S t ar Cascaded Conferences To monitor both conferences at the same time , two instances of the Collaboration Server Web Clients must be opened (one for each MCU) by entering the IP Address of each MCU.
Chapter 5-Cascading Conferences Polycom, Inc. 5-27 3 In the Advanced tab’s Node Type field, select MC U . 4 Click OK . 1 3 2 +.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-28 Polycom, Inc. Cascading Conferences - H.239-enabled MIH T opology H.
Chapter 5-Cascading Conferences Polycom, Inc. 5-29 Cascading T opologies The cascading hierarchy topology should be deployed according to the following guidelines: • If an RMX is deployed on level 1 (recommended deployment): — Any RMX can be used on level 2, 3 and 4 (recommended deployment), — MGC version 9.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-30 Polycom, Inc. Figure 5- 10 MIH Cascading – Master-Slave Relati onship Video Session Mode, Line Rate and V ideo Settings The types of MCUs, their position in the casc ade topology and the endpoint capabilities (HD/CIF and H.
Chapter 5-Cascading Conferences Polycom, Inc. 5-31 • To enable the connection of the links betwe e n cascaded conferences, the y must run at the same line rat e. • To enable Content sharing between the RMX and the MGC, the rate allocated to the content must be identical in both confe rences.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-32 Polycom, Inc. In order to avoid cluttering in the casca ded wi ndow, it is advised to select appropriate video layouts in each conference before cascading them.
Chapter 5-Cascading Conferences Polycom, Inc. 5-33 • Setting the AVOID_VIDEO_LOOP_BACK_IN_CASCADE System Flag to YES (default) prevents the speaker’s image from being sent back through the participant link from the cascaded conference. This can occur in cascaded conferences with conference layouts other than 1x1.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-34 Polycom, Inc. Method I Depending on the dialing direction, the fo llowing procedures must be per formed: For det.
Chapter 5-Cascading Conferences Polycom, Inc. 5-35 Method II Depending on the dialing direction, the fo llowing procedures must be performed: Setting Flags on the Colla boration Server When running conferences in mixed environm ent (Collaboration Server and MGC) there may be small differences between the line rate s each MCU is sending.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-36 Polycom, Inc. match the actual rate of the IP Only HD Video Switching conference running on the MGC. In such case, the conference can include IP Only participants.
Chapter 5-Cascading Conferences Polycom, Inc. 5-37 Method II - Defining the Cas cading Entry Queue in the MGC The Entry Queue definition on the MGC is requ ired if the dialing is done from the Collaboration Server to the MGC. 1 In the MGC Manager, expand the MCU tree .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-38 Polycom, Inc. In the IP Address field, enter the IP ad dress of the Signaling Host of the Collaboration Server hosting the destination conference.
Chapter 5-Cascading Conferences Polycom, Inc. 5-39 Defining the Cascade Enab led Entry Queue on the Collab oration Server If the dialing is done from the conference running on the MGC that is the Master MCU, a Cascade-enabled Entry Queue must be defined on the Collaboration Server setting it as Slave .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-40 Polycom, Inc. running on the Collaboration Server, setting the Cascade field t o Slave . This parti cipant dials the Cascade-enabled Entry Queue defined on the MGC.
Chapter 5-Cascading Conferences Polycom, Inc. 5-41 Method B (Using a gatekeeper): In the Alias Name field, enter the MGC Prefix as re gistered in the gatekeeper, EQ ID, Destination Conference ID, and .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide 5-42 Polycom, Inc..
Polycom, Inc. 6-1 6 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, wi thout using any of the system resources. A Meeting Room is auto matica lly activated w hen the first partici pant dials into it. Meeting Rooms can be activated as many times as required.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 6-2 Polycom, Inc. Meeting Rooms List Meeting Rooms are listed in the Meeting Room list pane. To list Meeting Rooms: >> In the RMX Management pane, in the Frequently Used li st, click the Meeting Rooms button .
Chapter 6-Meeting Rooms Polycom, Inc. 6-3 The Meeting Room List columns include: T ab le 6-2 Meeting Rooms List Columns Field Descrip tion Display Name Displays the name and the icon of the Meeting Room in the Collaboration Server Web Client . (green) An active video Meeting Room that was activated when the first particip ant connected to it.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 6-4 Polycom, Inc. Meeting Room T oolba r & Right-click Menu The Meeting Room toolbar and right-click menu.
Chapter 6-Meeting Rooms Polycom, Inc. 6-5 Creating a New Meeting Room To create a new meeting room: >> In the Meeting Rooms pane, click the New Meeting Ro om button or right-click an empty area in the pane and then click New Meeting Room . The New Meeting Room dialog box is dis played.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 6-6 Polycom, Inc..
Polycom, Inc. 7-1 7 Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues An Entry Queue (EQ) is a special routing lobby to access conferences. Participants connect to a single-dial lobby and are routed to their destination conference accord ing to the Conference ID they enter .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 7-2 Polycom, Inc. The Entry Queue can also be used for Ad Hoc conferencing.
Chapter 7-Entry Queues, Ad Hoc Conf erences and SIP Factories Polycom, Inc. 7-3 Defining a New Entry Queue You can modify the properties of the defa ult Entry Queue and de fine additional Entry Queues to suit different conferencing requirements. To define a new Entry Queue: 1 In the RMX Management - Rarely Used pane, cl ick Entry Queues .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 7-4 Polycom, Inc. 3 Define the following par ameters: T able 7-2: Entry Queue Definitions Parameters Option D.
Chapter 7-Entry Queues, Ad Hoc Conf erences and SIP Factories Polycom, Inc. 7-5 Entry Queue Mode Select the mode for the Entry Queue: S tandard Lobby (default)-When selected, the Entry Queue is used as a routing lobby to access conferences.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 7-6 Polycom, Inc. 4 Click OK . The new Entry Queue is added to the Entry Queues li st. Listing Entry Queues To view the list of Entry Queues: >> In the RMX Management - Rarely Used pane, cl ick Entry Queues .
Chapter 7-Entry Queues, Ad Hoc Conf erences and SIP Factories Polycom, Inc. 7-7 T ransit Entry Queue A Transit Entry Queue is an Entry Queue to which calls with di al strings containing incomplete or incorrect conference routing information are transferred.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 7-8 Polycom, Inc. IVR Provider Entry Queue (Shared Number Dialing) In an environment that includes a DMA, th e Collaboration Server Entry Queue can be configured to provide the IVR Ser vices on behalf of the DMA to SIP endpoints.
Chapter 7-Entry Queues, Ad Hoc Conf erences and SIP Factories Polycom, Inc. 7-9 Entry Queu e >> In the New Entry Queue dialog box, Entry Queue Mode list, select IVR Service Provider Only. — Enter the Entry Queue ID that will be used by the DMA to forward the SIP calls to this Entry Queue.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 7-10 Polycom, Inc. IVR media files, WAV for voice messages an d JPG for video slides, are stored on the application server. In order to provide extern al IVR control, a TCP-base d MCCF channel is created between the application serv er an d the media server.
Chapter 7-Entry Queues, Ad Hoc Conf erences and SIP Factories Polycom, Inc. 7-11 4 In the Entry Queue Mode field, select External IVR Control from the available options: When the External IVR Control .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 7-12 Polycom, Inc. 5 When the application server has completed the pre-conference IVR, the application server routes the call to a VMR with the collected password appended to the following dial string: <conf-id>**<pass word>@mcu-sig-ip.
Chapter 7-Entry Queues, Ad Hoc Conf erences and SIP Factories Polycom, Inc. 7-13 SIP Factories A SIP Factory is a conferenci ng entity that ena bles SIP endpoints to crea te Ad Hoc conferences. The system is shipped with a default SIP Factory, named DefaultFactory.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 7-14 Polycom, Inc. 3 Define the following par ameters: 4 Click OK . The new SIP Factory is added to the list. T able 7-3: New Factory Properties Option De scription Display Name Enter the SIP Factory name that will be displayed.
Chapter 7-Entry Queues, Ad Hoc Conf erences and SIP Factories Polycom, Inc. 7-15 SIP Registration & Presence for Entry Queues and SIP Factories Entry Queues and SIP Factories can be registered with SIP servers.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 7-16 Polycom, Inc. When SIP registration is not enabled in th e conference profile, the Collaboration Server's registering to SIP Servers will each register with an URL derived from its own signaling address.
Polycom, Inc. 8-1 8 Address Book The Address Book stores information about the people and businesses you communicate with. The Address Book stores, among many other fields, IP addresses, phone numbers and network communication protocols used by the participant’s endpoint.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 8-2 Polycom, Inc. V iewing the Address Book You can view the participants currently defi ned in the Addres s Book. The first time the Collaboration Server Web Client is accessed, the Address Book pane is displayed.
Chapter 8-Address Book Polycom, Inc. 8-3 participant links are associated with the same definition of the participant in the All Participants list. If the participant prop erties are changed in one group, they will be changed in all the groups accordingly.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 8-4 Polycom, Inc. For information on adding and modifying pa rticipants in the Address Book, see " Managing the Address Book” on page 8-7 .
Chapter 8-Address Book Polycom, Inc. 8-5 3 Click and hold the left mouse button and drag the selection to the Participants pane of the conference. The participants are added to the co nference.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 8-6 Polycom, Inc. Particip ant Group s A group is a predefined collection of participan ts.
Chapter 8-Address Book Polycom, Inc. 8-7 Additionally, you can drag a group from one location in the Address Book to another location, moving the group and all its member s, including sub-g roups , to its new location using the drag-and-drop operation.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 8-8 Polycom, Inc. Adding a New p articip ant to the Address Book Direc tly You can add a new participant to the “Main” group or to a group in the Address Book .
Chapter 8-Address Book Polycom, Inc. 8-9 3 Define the following fields: T a ble 8-3 New Participant – General Properties Field Description Name Enter the name of the participant or the endpoint as it will be displayed in the Collaboratio n Server Web Client.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 8-10 Polycom, Inc. IP Address (H.323 and SIP Only) Enter the IP address of the participant’ s endpoint. • For H.323 participant define eit her the endpoint IP address or alias.
Chapter 8-Address Book Polycom, Inc. 8-11 SIP Address/T ype (SIP Only) Select the format in which the SIP address is written: • SIP URI - Uses the format of an E-mail a ddress, typically containing a user name and a host name: sip:[user]@[host] . For example, sip:dan@polycom.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 8-12 Polycom, Inc. 4 Usually, additional definitions are not re quired and you can use the system defaults for the remaining parameters. In such a case, click OK .
Chapter 8-Address Book Polycom, Inc. 8-13 Resolution The Auto check box is automatically se lected to us e the Resoluti on defined for the conference. T o specify the Resoluti on for the participant, sel ect the required resolution from the drop-down me nu.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 8-14 Polycom, Inc. 6 To add general information about the partic ipant, such as e-mail, company name, and so on, click the Information tab and type the necessary details in the Info 1-4 fields.
Chapter 8-Address Book Polycom, Inc. 8-15 To add a participant from the co nference to the Address Book: 1 During an ongoing conference, select the participant in the Participant pane and either click the Add Partici pant to Address Book button ( ) or right-click and select Add Participan t to Addre ss Book .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 8-16 Polycom, Inc. 2 In the Address Book - List pane, double-click the participant’s icon.
Chapter 8-Address Book Polycom, Inc. 8-17 • Current group to delete the participant from the selected group • Address Book to permanently delete the participant f rom the address book (all groups). Click OK to perform the delete operation or Cancel to exit the delete operat ion.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 8-18 Polycom, Inc. 5 Right-click the s elected group and click one of the fo llowing Paste functions from the drop-down menu: To drag a participant from an address book group to another group: 1 Select the participant or participants you want to move.
Chapter 8-Address Book Polycom, Inc. 8-19 Filtering the Address Book The entries in an address book group can be fi ltered to display only the entries (par ticipants or groups) that meet criteria that you spec ify and hides entries that you do not want displayed.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 8-20 Polycom, Inc. Example: If the user selects 172.21.41.104 as the matching pattern, the filtered group in .
Chapter 8-Address Book Polycom, Inc. 8-21 4 In the Condition - Column text matches field, enter the filtering pattern. For example, to list only endp oints that include the numerals 41 in their name, enter 41. 5 Optional. C lick the Add Condition button to define additional filtering patterns to further filter the list and fine tune your search.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 8-22 Polycom, Inc. Obt aining the Display Name from the Address Book The MCU can be configured to replace the name of the dial-in particip ant as defined in the endpoint (site name) with the name define d in the Address Book.
Chapter 8-Address Book Polycom, Inc. 8-23 Importing and Exporting Address Books Address Books are proprietary Polycom d ata files that can only be distributed among Collaboration Server units. The Address Books are exported in XML format, which are editable offline.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 8-24 Polycom, Inc. 4 Click Open . You will retu rn to the Import File dialog box. 5 Click OK . The Address Book is imported and a confirmation mess age is displayed at the end of the process.
Chapter 8-Address Book Polycom, Inc. 8-25 • The Collaboration Server uses the RealPr esence Resource Manager (XMA) or Polycom CMA address book in read-only mode. You can only add or modify X MA/CMA address book entries from the RealPresence Resource Manager (XMA) or Polycom CMA.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 8-26 Polycom, Inc. 3 Click OK to complete the definitions. When prompted, click Yes to reset the MCU and implement the changes to the system configuration .
Polycom, Inc. 9-1 9 Reservations The Reservations option enables users to schedule conferences. These conferences can be launched immediately or be come ongoing, at a specifie d time on a specified date.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 9-2 Polycom, Inc. — RealPresence Collaboration Server (RMX) 4000 MPMx-D Mode : 1440 (180 video). • System resources are calculated according to the Collaboration Server’s license.
Chapter 9-Reservations Polycom, Inc. 9-3 — Sufficient resources are not available in the system. • If a problem prevents a Reservation from being activated at its schedule time, the Reservation will not be activated at all. This applies even i f the problem is res olved during the Reservation’s s cheduled time slot.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 9-4 Polycom, Inc. Reservations Views The Reservation Calendar list has the fol lowing views available: • Week •D a y •T o d a y •L i s t In all views the Main Window List Pane head er displays the total number of reservations in the system.
Chapter 9-Reservations Polycom, Inc. 9-5 Day V iew A single day is dis played. T oday Vi ew The current date ( Today ), highli ghted in orange, can be viewed i n both Week View and Day View .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 9-6 Polycom, Inc. Changing the Calendar V iew To change between Week and Day views: >> In Week View: In the Reservation Calendar toolbar, click Sho w Day ( ) to change to Day View .
Chapter 9-Reservations Polycom, Inc. 9-7 To view Today ( the current date): >> In Week View or Day View , in the Reservation Calendar toolbar, click the Today () button to have the current date di splayed within the selected view. To change to List View: 1 In the Reservation Calendar toolbar, click, the Reservations List () b u t t o n .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 9-8 Polycom, Inc. Scheduling Conferences Using the Reservation Calendar Creating a New Reservation There are .
Chapter 9-Reservations Polycom, Inc. 9-9 Example : The following click & drag sequence would select a reservation for Tuesday, August 12, 2008 , starting at 01:00 with a duration of 4 hours. The duration of reservations created by any of the above methods can be modified in the Scheduler tab of the New Reservation dialog box .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 9-10 Polycom, Inc. All the fields are the same as for the New Conference – General tab, described in the Polycom RealPresence Collaboration Server (R MX) 1500/2000/4000 Getting Started Guide , " General Tab” on page 3- 14 .
Chapter 9-Reservations Polycom, Inc. 9-11 5 Adjust the new reservation’s schedul e by modifying the field s as described in Table 9-3. T a ble 9-3 New Reservation – Schedule T ab Field Description Sta r t T i m e Select the S tart T i me of the Reservation.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 9-12 Polycom, Inc. Recurrenc e Pattern Daily If Daily is selected, the system automat ically selects all the days of the week. T o de-select days (for example, weekends) clear their check boxes.
Chapter 9-Reservations Polycom, Inc. 9-13 6 Click th e Particip ants tab. The fields are the same as for the New Conference – Participants tab, described in the Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting Started Guide , " Participants Tab” on page 3- 17 .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 9-14 Polycom, Inc. If you create a recurring reservation all occurrences have the same ID. A recurring Reservation is assigned the same ISDN/P STN dial-in number for all recurrences.
Chapter 9-Reservations Polycom, Inc. 9-15 The cursor changes to a vertical double arrow ( ) when it is moved over the top and bottom sides of the squa re. To move the Reservatio n to another time slot: 1 Select the Reservation . 2 Hold the mouse button down and drag the Reservation to the desired time slot.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 9-16 Polycom, Inc. Adjusting the S t art Ti mes of all Reservations When utilizing GMT offset ( for example, .
Chapter 9-Reservations Polycom, Inc. 9-17 3 Click the arrows of the Offset - Hours box to indicate the numb er of hours to add or subtract from the current start time; a positive value indicates adding time, while minu s (-) indicates s ubtracting time.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 9-18 Polycom, Inc. Searching for Reservatio ns using Quick Search Quick Search is available only in List View. It enables you t o search for Reservations by Display Name .
Polycom, Inc. 10-1 10 Operator Assist ance & Particip ant Move Users (operators) assistance to participants is available when: • Participants have requested individual help (using *0 DTMF code) during the conference. • Participants have requested help for the c onference (using 00 DTMF code) during the conference.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 10-2 Polycom, Inc. • The operator can connect participants belong ing to the same destination conference to.
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-3 Defining the Compon ent s Enab ling Operator Assist ance To enable operator assistance for conferences, the following conferencing entities must be adjusted or created: • IVR Service (Entry Queue and Conference) in which Operator Assistance options are enabled.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 10-4 Polycom, Inc. password request for Dial-in and Dial-out participant connections. For more information, see Table 17-5, “New Conference IVR Se rvice Properties - Conference Passwor d Parameters,” on page 17-10 .
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-5 19 Click th e Operator Assistance tab. The Operator Assistance dialog box opens. 20 Select Enable Operator Assistance to en able operator as sistance when the pa rticipant requires or requests help during the connect ion process to the conference or during the conference.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 10-6 Polycom, Inc. 9 Click the Video Services tab. The New Entry Queue IVR Service - Video Service s dialog box opens. 10 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue.
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-7 2 In the Conference Profiles pane, click the New Profi le button. The New Profile – General dialog box opens. 3 Define the Profile name and, if requ ired, the Profile general parameters.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 10-8 Polycom, Inc. Note that when Operator Conference is selected, the Auto Terminate selection is automatically cleared and disabled and the Operator conference cannot automatically end unless it i s terminated by the Collaboration Server User.
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-9 3 Define the following parameter s: T a ble 10-1 New Confe rence – General Options Field Description Duration Define the duration of the conference in hours using the format HH:MM (defaul t 01:00).
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 10-10 Polycom, Inc. 4 Click the Participan ts tab. The New Conference - Participants dialog box opens. You must define or add the Operator pa rticipant to the Operator conference.
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-11 The Operator participant is displayed in the Participants list with an Operator participant icon , and the system automatically dials out to the Operator participa nt.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 10-12 Polycom, Inc. 2 Click the Start Conference fro m Template () button. or Right-click and select Start Conference from Template . The conference is started.
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-13 Participants in Entry Queues who failed to ente r the correct destination confer ence ID or the conference password will wait for operator assistance (provided that an Operator conference is active).
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 10-14 Polycom, Inc. This list is used as reference only . Participants can be assisted and moved to the Opera.
Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-15 • When moving the Operator to any conference (following assistan ce request), the IVR messages and sl ide display are ski pped. • Participants cannot be moved fr om a Telepr esence conference.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 10-16 Polycom, Inc. 2 In the Participants list, right-click the icon of the participant to move and select one of the following options: — Move to Oper ator Conference - to move the participant to the Operator conference.
Polycom, Inc. 11-1 11 Conference T emplates Conference Templates enable administrators and operators to cre ate, save, schedule and activate identical conferences. A Conference Template : • Saves the conference Profile. • Saves all partici pant parameters including their Personal Layout and Video Forcing settings.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 11-2 Polycom, Inc. • Participant properties are embedded in the Conference Template and therefore, if the p.
Chapter 1 1-Conference T emplates Polycom, Inc. 11-3 The Conference Templates are listed by Conference Template Display Name and ID and can be sorted by either field. The list can be customized by re-sizing the pane, adju sting the column widths or changing the order of the column headings.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 11-4 Polycom, Inc. Creating a New Conference T emplate There are two methods to create a Conference Template .
Chapter 1 1-Conference T emplates Polycom, Inc. 11-5 The New Template – Participants dialog box opens. The fields of the New Template – Participants dialog box are the same as those of the Ne w Conference – Participant dialog box.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 11-6 Polycom, Inc. For a full description of th e General tab fields see " Adding a New participant to the Address Book Directly” on page 8-8 . 8 Modify the fields of the General tab.
Chapter 1 1-Conference T emplates Polycom, Inc. 11-7 The Media Sources tab enables you to set up and save Personal Layout and Video Forcing settings for each participant.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 11-8 Polycom, Inc. The New Conference Templa te – Information tab opens. For a full description of the Information fields see the Polyc om RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting St arted Guide, “Information Tab” on page 20 .
Chapter 1 1-Conference T emplates Polycom, Inc. 11-9 The conference is saved to a template whose name is taken from th e ongoing conference Display Name (t he Login name of the Collaboration Server User ). The Template is displayed with the Operator Conference ico n.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 11-10 Polycom, Inc. The conference is started. The name of the ongoing conference in the Conferences list is taken from the Conference Template Display Nam e.
Chapter 1 1-Conference T emplates Polycom, Inc. 11-11 The conference is started. The name of the ongoing conference in the Conferences list is taken from the Conference Template Display Nam e. Scheduling a Reservation From a Conference T emplate (A VC Conferencing) A Conference Template can be used to schedule a single or recurring Reservation .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 11-12 Polycom, Inc. The Display Name of the Res ervation is taken from the Conference Template Di splay Name . For a full description of the Reservation Properties fields see Table 9-3, “ New Reservation – Schedule Tab,” on page 9-11 .
Chapter 1 1-Conference T emplates Polycom, Inc. 11-13 Deleting a Conference T emplate One or several Conference Templates can be deleted at a time. To delete Conference Templates: 1 In the Conference Templates list, select th e Template(s) you w ant to delete.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 11-14 Polycom, Inc. Exporting Conference T emplates Conference Templates are exported to a single XML file that can be used to import the Conference Templates on multiple MCUs.
Chapter 1 1-Conference T emplates Polycom, Inc. 11-15 The Conference Templates - Export dialog box is displayed. 3 In the Export Path field, type the path name to the location where you want to save the exported file or click Browse to sel ect the desired path.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 11-16 Polycom, Inc. 2 Right-click the Conference Templates to be ex ported, and then click Expo rt Selected Conference Templates . . The Conference Templates - Export dialog box is displayed.
Chapter 1 1-Conference T emplates Polycom, Inc. 11-17 6 Click OK to export the Conference Templates and Conference Profiles to a file. Importing Conference T emplates You can import Conference Templates and Conference Pr ofiles from one MC U to multiple MCUs in your environment.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide 11-18 Polycom, Inc. 4 In the Import P ath field, click Browse to navigate to the path and file name of the Conference Temp lates you want to import.
Polycom, Inc. 12-1 12 Polycom Conferencing for Microsof t Outlook® Polycom Conferencing for Microsoft Outlook is an add-in that enables users to easily organize and invite attendees to Video Enabled meetings via Microsoft Outlook ® .
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 12-2 Polycom, Inc. A Gathering Slide is displayed to connected particip ants until the conference starts.
Chapter 12-Polycom Conferencing for Microsoft Outlook® Polycom, Inc. 12-3 To configure the Col laboration Server ’s Exchange Integratio n Configuration: 1 On the Collaboration Server menu, click S etup > Exchange Integration Configuratio n . The Exchange Integration Configuration dialog box is di splayed.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 12-4 Polycom, Inc. a Define the following fields : b Click the OK button.
Chapter 12-Polycom Conferencing for Microsoft Outlook® Polycom, Inc. 12-5 Option 2 - Using an alt ernate Primary SMTP Ma ilbox a Define the following fields : Mailbox Properties Different Mailbox Nam.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 12-6 Polycom, Inc. b Click the OK button. Option 3 - Using modi fied Exchange Server setting s a Define the fo.
Chapter 12-Polycom Conferencing for Microsoft Outlook® Polycom, Inc. 12-7 b Click the OK button. If applicable, RSS, VMC , DMA and calend aring-enabled endp oints are configured with the Exchange Server Name, User Names and Passwords needed to access their accounts.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 12-8 Polycom, Inc. — International Spanish — Korean — Japanese — Simplified Chinese • Collaboration .
Chapter 12-Polycom Conferencing for Microsoft Outlook® Polycom, Inc. 12-9 Creating and Connecting to a Conference Creating a Conference Meetings are organized using th e Microsoft Outlook client in the normal manner .
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 12-10 Polycom, Inc. Table 12-4 summarizes the Collaboration Server’s usage of Microsoft Outlook data fie lds included in the meeting invitation.
Chapter 12-Polycom Conferencing for Microsoft Outlook® Polycom, Inc. 12-11 Collaboration Server S t andalone Deployment When using a single Collaboration Server in a standalone deployment , connection is via an Ad Hoc Entry Queue. The meeting is started whe n the first participant connects to the Collaboration Server.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 12-12 Polycom, Inc..
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-1 Conference and Particip ant Monitoring You can monitor ongoing conferences and perf orm various operations while conferences are running.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-2 Polycom, Inc. General Monitoring Users can monitor a conference or keep tr ack of its participants and prog ress.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-3 Conference Level Monitoring In addition to the general conference informati on that is displayed in the Conference list pane, you can view the details of the confer ence’s current status and setup parameters, using the Conference Properties dialog box.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-4 Polycom, Inc. The Conference Properties - General dial og box with the General tab opens.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-5 2 Click th e Advanced tab. Conference Password A numeric password for pa rticipants to access the conference. Chairperson Password A numeric password used by particip ants to identify themselves as the conference chairperson.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-6 Polycom, Inc. The Conference Properties - Advanced dialog box opens.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-7 4 Click th e Gathering Settings tab. The Conference Properties - Gathering Settings dialog box opens.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-8 Polycom, Inc. 5 The following i nformation is displayed: 6 Click the Video Qualit y tab.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-9 The following i nformation is displayed: T a ble 13-4 Conference Properties - Video Quality Parameters Field/Option Description People V ideo Definition Video Quality Indicates the resolution and fram e rate that determine the video quality set for the conferenc e.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-10 Polycom, Inc. 7 Click the Video Sett ings tab to list the vid eo parameters. Send Co ntent to Legacy Endpoints (CP only) Indicates if th e Send Content to Legacy Endpoints is enabled.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-11 8 Click th e A udio Settings tab to view the audio setting for the conference. 9 If needed, you can enable or disable the Mute participants except lecturer setting. T elepresence Mode Enabled Indicates if the conference is running in T elepresen ce Mode.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-12 Polycom, Inc. 10 CP Only Conferences: Click the C ustomized Polling tab to view and modify the customized polling for the conference.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-13 11 Optional. Add a participant to the list of partici pants to be Auto Scanned : a Click on the participant’s name in the All Participants list. b Click the Add button to move the participant to the Scanning Order pane.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-14 Polycom, Inc. For more information, see " Message Overlay for Text Messaging” on page 2- 80 . 24 Click the Network Servi ces tab to verify the SIP registration for the conference.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-15 3 Click th e Advanced tab. Routing Name The ASCII name of the conference. It can be used by H.323 and SIP participant s for dialing in directly to the conference. It is used to register the conference i n t he gatekeeper and the SIP server .
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-16 Polycom, Inc. The Conference Properties - Advanced dialog box opens.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-17 5 Click th e Video Qual ity tab. The Conference Properti es - Video Qu ality dialog box opens.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-18 Polycom, Inc. 6 Click the Video Sett ings tab to view the video parameters defined for the conference. In SVC conferences, only Auto Layout is enabled and cannot be disabled.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-19 7 Click th e Audio Settings tab to view the audio parameters defined for the conference. In SVC conferences, all Audio Settings options are disabled. 8 Click th e Information tab to view general information defined for the conference .
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-20 Polycom, Inc. Requesting Help A participant can request help using the appr opriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device .
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-21 Request to Speak Participants that were muted by the conference organizer/system operator can indicate that they want to be unmuted by entering the appropriate DTMF code. An icon is displayed in the Role column of the Participant s list for 30 seconds.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-22 Polycom, Inc. Participants are automatically added to the Participants Alerts list in th e follow ing ci.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-23 Particip ant Level Monitoring In addition to conference information, you can view detailed information regarding the status and parameters of each listed participant, using the Participant Properties dialog box.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-24 Polycom, Inc. The Media Sources dialog box enables you to mute participant’s audio, suspend participant’s video transmissi on and select a personal Video Layout for the participant.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-25 2 Click th e Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. This dialog box is the same for AVC-based and SVC-based participants.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-26 Polycom, Inc. The following parameters are displayed: Viewing Permissi ons Chairperson Administ rator Op.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-27 3 Click th e H.245 (H.323) or SDP (SIP) tab during or after the participant’s connection process to view information that can help in resolving connection issues. T a ble 13-12 Participant Properties - H.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-28 Polycom, Inc. 4 Click on the Channel Status tab to view the status of the various channels. Remote Communication Mode Displays the actual capabilitie s used by the endpoint when establishing the connection wit h the MCU (Endpoint to MCU).
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-29 The following parame ters are displayed: T ab le 13-13 Participant Properties - Channel S tatus Parameters Field Description Chan.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-30 Polycom, Inc. Sync St atus Channe l - The channel type: Video or Content.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-31 5 Click th e Channel Status Adv anced tab to view additional information for selected audio and video channels.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-32 Polycom, Inc. ICE RealPresence Collaboration Server (RMX) 1500/2000/ 4000 IP Address The IP address, port number , and tran sport p rotocol of the MCU used to pass through the media when ICE is functional.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-33 6 Optional for H .323 AVC-based participants. Click the Gatekeeper Status tab to view its parameters.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-34 Polycom, Inc. 7 Optional fo r SIP AVC-based and SVC-based part icipants.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-35 Monitoring SIP BFCP Content In the SIP Participant Properties dialog box, BFCP stat us informat ion appear s in: • All three panes of the SDP tab. •T h e Channel Status tab. •T h e Channel Status - Advanced tab.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-36 Polycom, Inc. Detecting SIP End point Disconnection When an abnormal disconnection of SIP endpoint s occurs because of network problems or client application failur es, SIP endpoints re main connected to the confe rence causing connection disruptions.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-37 Monitoring ISDN /PSTN Particip ants Using the Participant Prope rties dialog box, you can monitor and verify the proper ties of an ISDN/PSTN participant.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-38 Polycom, Inc. The Participant Properties - Media Sources dialog box is displ ayed.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-39 2 Click th e H.221 tab to view additional information that can help to resolve conne ction issues. T a ble 13-19 Participant Properties - H.221 Parame ters Field Description Remote Capabilities List s the participant’s capabilities as declared by the endpoint.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-40 Polycom, Inc. 3 Click the Connection Status tab to view general information regarding the participant connection and disconnection causes of the participant to the conference.
Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-41 4 Click th e Channel Status tab to view th e status of a participant’ s channels. T able 13 -21 ISDN/PSTN Participant Properties - Channel St atu s Field Description Connected Me dia Indicates if the particip a nt is connected with Audio, Video and Content media channels.
Polycom® RealPresence Collaboration Server (RMX) 1500/20 00/4000 Administrator’s Guide 13-42 Polycom, Inc. The Connected Me dia and Channels Used fields of an Aud io Only participant are displayed .
Polycom, Inc. 14-1 14 Recording Conferences Conferences running on the Collaboration Server can be recorded using a Polycom® RSS™ Recording and Streaming Server ( RSS ). The recording system can be installed at the same site as the conferencing MCU or at a remote site.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 14-2 Polycom, Inc. Configuring the Collaboration Server to Enable Recording To make recording possible the following c.
Chapter 14-Recordin g Conferences Polycom, Inc. 14-3 The New Recording Link dialog box is displayed. 3 Define the following parameter s: T a ble 14-1 Recording Link Parameters Parameter Description Name Displays the default name that is assigne d to the Recording Link.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 14-4 Polycom, Inc. 4 Click OK . The Recording Link is added to the Collaboration Server unit.
Chapter 14-Recordin g Conferences Polycom, Inc. 14-5 7 To modify the DTMF code or permission for a re cording function: a Select the desired DTMF name (Start, St op or Pause Recording), click the DTMF code entry and type a new code.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 14-6 Polycom, Inc. 4 Select the Enable Recording check box. 5 Define the following par ameters: 6 Click OK .
Chapter 14-Recordin g Conferences Polycom, Inc. 14-7 Recording Link Encryption The Recording Link can be encrypted when recording an encrypted conference.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 14-8 Polycom, Inc. Recording Link Settings The recording of encrypted conference s via an encrypted Recording Link is enabled in the Conference Profile by: • Selecting the Encryption option ( Encrypt Al l or Encrypt when Possi ble ) in the Advanced tab.
Chapter 14-Recordin g Conferences Polycom, Inc. 14-9 Recording Link Layout When the video layout of the conference is set to Auto Layout , the recording of the conference will now include all the confer ence participants and not n-1 participants as in previous versions.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 14-10 Polycom, Inc. Using the Collaboration Server Web Client to Manage the Recording Process To manage the recording .
Chapter 14-Recordin g Conferences Polycom, Inc. 14-11 To manage the recording process using the Conference toolbar: >> In the Conferences pane, click on e of the following buttons in the Conference tool bar.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 14-12 Polycom, Inc. Once added to the confer ence, the MCU automatically connects th e participant (the link to Codian VCR ) and the recording is automatically started on the Codian VC R .
Polycom, Inc. 15-1 15 Users, Connections, and Notes Users Collaboration Server Web Client users are defined in the User’s table and can con nect to the MCU to perform various operations.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 15-2 Polycom, Inc. Operat or An Operator can manage Meeting Rooms, Prof iles, Entry Queues, and SIP Factories, and can also view the Collaboration Server configurations, but cannot change them.
Chapter 15-Users, Con nections, and Notes Polycom, Inc. 15-3 In Ultra Se cure Mode (ULTRA_SECURE_MODE=YES), Users can be automati cally disabled or locked out by the syst em when they do not log into the Collaboration Server application for a predefined pe riod or if their login session does not meet Enhanced Security requirements .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 15-4 Polycom, Inc. Deleting a User 1 In the Collaboration Server Management pane, click the Users ( ) button. 2 Select the user and click the Delete ( ) button or right-click the user and then click Delete User .
Chapter 15-Users, Con nections, and Notes Polycom, Inc. 15-5 To disable a user: 1 In the Collaboration Server Management pane, click the Users ( ) button. The Users pane is di splayed. 2 In the Users pane, right-click the user to be disabled and select Disabl e User in the menu.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 15-6 Polycom, Inc. Renaming a User To rename a user: 1 In the Collaboration Server Management pane, click the Users ( ) button. The Users pane is display ed. 2 Right-click the user to be renamed and select Rename User .
Chapter 15-Users, Con nections, and Notes Polycom, Inc. 15-7 2 The Collaboration Server searches its records to find the FQDN that is associated with the application-user’s name. 3 If the FQDN in the received certificate matches that associated with application-user , and the password is correct, the connection proceeds.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 15-8 Polycom, Inc. Active Directory • When working with Active Directory , CMA, DMA, and XMA cannot be registered within Active Directory as regular users. CMA and DMA application-users must be manually.
Chapter 15-Users, Con nections, and Notes Polycom, Inc. 15-9 Notes Notes are the electronic equivalent of paper sticky notes. You can use n otes to write down questions, important phone numbers, names of contact persons, ideas, reminders, and anything you would write on note paper.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 15-10 Polycom, Inc. To delete a note: 1 In the Notes list , select the entry for the note to delete and click the Delete Note button ( ), or right-click the entry a nd select Delete Note .
Polycom, Inc. 16-1 16 Network Services To enable the RealPresence Collaboration Se rver (RMX) to function within IP and ISDN/ PSTN network environments, network parameters must be defined for both the IP Network Services and ISDN/ PSTN Network Services.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-2 Polycom, Inc. When IPv4 is selected, IPv6 fields are not displayed and conve rsely when IPv6 is selected, IPv4 fields are not displa yed. When IPv6 & IPv4 is selected both IPv6 and IPv4 fields are displayed.
Chapter 16-Network Services Polycom, Inc. 16-3 •F i r s t t i m e p o w e r - u p . • Deletion of the D efault IP Service , followed by a system re set. For more information, see the Polycom RealPresence Collab oration Server (RMX) 1500/2000/ 4000 Getting Started Guide, " Procedure 1: First-time Power-up” on page 2-27 .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-4 Polycom, Inc. 3 Modify the following fields: Ta b l e 1 6 -1 Default Management Network Service – IP Field Descrip tion Network Service Name Displays the name of the Manag ement Network.
Chapter 16-Network Services Polycom, Inc. 16-5 Control Unit IP Address IPv4 The IPv4 address of the Collaboration Server. This IP address is used by the RP Collaboration Server Web Client to connect to the Collaboration Server. IPv6 The IPv6 address of the MCU.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-6 Polycom, Inc. 4 Click the Routers tab. 5 Modify the following fields: T a ble 16-2 Default Mana gement Network Service – Routers Field Description Default Router IP Address IPv4 Enter the IP address of the default router .
Chapter 16-Network Services Polycom, Inc. 16-7 St atic Routes IPv4 Only T able The system uses S tatic Routes to search other networks for endpoint addresses that are not found on the local LAN. Up to five routers can be defined in addition to the Default Router .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-8 Polycom, Inc. 6 Click the DNS tab. 7 Modify the following fields: 8 RealPresence Collaboratio n Server (RMX) 2000 only: Click the LAN P orts tab.
Chapter 16-Network Services Polycom, Inc. 16-9 RealPresence Collaboration Server (RM X) 1500/4000 : If you want to modify the LAN Port Speed Settings on an RealPresence Collaborat ion Server (RMX) 1500/4000 see " Ethernet Se ttings” on page 16- 28 .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-10 Polycom, Inc. 10 Click the Security tab. 11 Modify the following fields: T a ble 16-5 Management Network Properties – Security Pa rameters Field Description Secured Communication Select to enable Secured Commu nication.
Chapter 16-Network Services Polycom, Inc. 16-11 12 Click OK. 13 If you have modified the Management Network Properties , reset the MCU. 14 Optional. Click the Wh itelist tab.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-12 Polycom, Inc. Fast Configuration Wizard The Fast Configuration Wizard enables you to config ure the Defaul t IP Service . It starts automatically if no Default IP Network Service is defined.
Chapter 16-Network Services Polycom, Inc. 16-13 IP Network T ype Displays the network type selected during the First En try configuration. The Default IP Ne twork icon indicate s the selected environment. Y ou can select: • H.323: For an H.323-only Network Service.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-14 Polycom, Inc. 4 Click the Routers tab. With the exception of IP Network Type , the field definitions of the Routers tab are the same as for the Default Management Network.
Chapter 16-Network Services Polycom, Inc. 16-15 a In the New IP Network Service / IP Network Service Properties dialog box, click the DNS tab. b In the DNS field select Specify . c In the DNS Server Address field, enter the IP address of the DNS Server for the IP Network Service .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-16 Polycom, Inc. 6 Click the Gatekeepe r tab. 7 Modify the following fields: T a ble 16-7 Default IP Service – Conferencing – Gateke eper Parameters Field Description Gatekeeper Select Sp ec if y to enable configuration of the gatekeeper IP address.
Chapter 16-Network Services Polycom, Inc. 16-17 8 Click th e Ports tab. Refresh Registration every __ seconds The frequency with which the system in forms the gatekeeper that it is active by re-sending the IP address and aliases of the IP cards to the gatekeeper .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-18 Polycom, Inc. Settings in the Ports tab allow specific ports in the firewall to be allocated to multimedia conference calls. The port range recommended by IANA (Int ernet Assigned Numbers Authority) is 49152 to 65535.
Chapter 16-Network Services Polycom, Inc. 16-19 10 If required, click the QoS tab. Quality of Service (QoS) is important when transm itting high bandwidth audio and video information.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-20 Polycom, Inc. DiffServ and Precedence are the two QoS methods supported by the Collaboration Server. These methods diff er in the way the packe t’s priority is en coded in the packe t header .
Chapter 16-Network Services Polycom, Inc. 16-21 12 Click th e SIP Servers tab. 13 Modify the following field s: TOS Select the type of Service (TOS) that defines o ptimization tagging for routing the conference s audio and video packets.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-22 Polycom, Inc. Refresh Registration T his defines the time in seconds, in which the Collabora tion Server refreshes it’s registration on the SIP server .
Chapter 16-Network Services Polycom, Inc. 16-23 Port Enter the number of the TCP or UDP port used for listening. The port number must match the port numb er configured in the SIP server .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-24 Polycom, Inc. 14 Click the Security tab. 15 Modify the follow ing fields: T a ble 16-1 1 Default IP Network Service – Security (SIP Digest) Field Description SIP Authentication Click this check box to enable SIP proxy authentication.
Chapter 16-Network Services Polycom, Inc. 16-25 If the Authe ntication User Name and Authentication Password fields are left empty, the SIP Digest authentication request is rejected. For registra tion without authentication, the Collaboration Server must be registered as a trusted entity on the SIP server.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-26 Polycom, Inc. 16 Optional. To configure the ICE environment, click the SIP Advanced tab.
Chapter 16-Network Services Polycom, Inc. 16-27 The V35 Gatewa y dialog box is displaye d. 19 Modify the following fiel ds: 20 Click th e OK button. T a ble 16-13 Network Service - V35 tab Field Description V35 Gateway IP Address Enter the Management IP address of the manag ement interface of the Serial Gateway .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-28 Polycom, Inc. Ethernet Settings In the RealPresence Collaboration Server (R MX) 1500/4000 the automatically identified speed and transmit/rece ive mode of each LAN port used by the system can be manually modified if the specific switch requires it.
Chapter 16-Network Services Polycom, Inc. 16-29 The Ethernet Settings dialog box opens. RealPresence Collaboratio n Server (RMX) 4000 RealPresence Collaboration Server (RMX) 1500 RealPresence Collabor.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-30 Polycom, Inc. 2 Modify the following field: 3 Click the OK button.
Chapter 16-Network Services Polycom, Inc. 16-31 IP Network Monitoring The Signaling Monitor is the Collaboration Server entity used for monitoring the status of external network entities such as the gateke eper, DNS, SIP proxy and Outbound proxy and their interaction with the MCU.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-32 Polycom, Inc. 3 Click the H.323 tab. The H.323 tab displays the following fields: IPv6 Scope IP Address Global The Global Unicast IP address of the Collaboration Server.
Chapter 16-Network Services Polycom, Inc. 16-33 4 Click th e SIP Servers tab. The SIP Servers tab displays t he following fie lds: Registration Interval The interval in seconds between the Signaling Host’s registration messages to the gatekeeper . This value is taken from either the IP Network Service or from the gate keeper during registratio n.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-34 Polycom, Inc. 5 Click the ICE Serv ers tab. The ICE Servers tab displays the following fields: S tatus The connection state between the SIP Server and the Signali ng Host.
Chapter 16-Network Services Polycom, Inc. 16-35 St atus 1/2/3/4 A st atus is displayed for each medi a card installed in the Collaboration Server: • Connection O.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-36 Polycom, Inc. Using IPv6 Networking Addresses for Collaboration Server Internal and External Entities IPv6 addresses can be assigned to both Collaboration Server ( Internal ) and External Entity addresses.
Chapter 16-Network Services Polycom, Inc. 16-37 LAN Redundancy LAN Redundancy en ables the redundant LAN po rt connection to auto matically replace the failed port by using another ph ysical connection and NIC (Network Interface Card).
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-38 Polycom, Inc. • LAN 1 port can be used to define a second Network Service or for LAN Redundancy Figure 16-1 Rea.
Chapter 16-Network Services Polycom, Inc. 16-39 Signaling and Management Redundancy RealPresence Collabor ation Se rver (RMX) 1500 On the RealPresence Collaboration Server (RMX) 1500 , for Signaling and M anagement Redundancy , the MNG port is redundant to the MNG B port and must have a LAN cable connected.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-40 Polycom, Inc. Hardware Monitor Indications When LAN Redundancy is enabled on the Collaboration Server , LAN 2 port is Ac tive.
Chapter 16-Network Services Polycom, Inc. 16-41 Network T raffic Control The Network Traffic Control mechanism c ontrols the level of UDP packets ge nerated by the system. It regulates a se t of queuing systems and mechanisms by which UD P packets are received and “transmitted” to the network router.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-42 Polycom, Inc. RealPresence Collaboration Se rver (RMX) Network Port Usage The following table summarizes the port.
Chapter 16-Network Services Polycom, Inc. 16-43 SIP server 5060 60000 UDP , TCP Connection to the SIP Server . Sometimes port 60000 is used when the system cannot reuse the TCP port. This port can be set in the Central signaling (CS) configuration fil e.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-44 Polycom, Inc. ISDN/PSTN Network Services To enable ISDN and PSTN participants to connect to the MCU, an ISDN/PSTN Network Service must be defined.
Chapter 16-Network Services Polycom, Inc. 16-45 Adding/Modifying ISDN/PSTN Network Services The system administrator can use the RMX Management – ISDN/P STN Network Services section of the RP Collaboration Server Web Client to add a second ISD N/PSTN Network Service or modify the first ISDN/PSTN Networ k Service.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-46 Polycom, Inc. The Fast Configuration Wizard sequence begins with the ISDN/PSTN dialog box: 3 Define the following par ameters: 4 Click Next .
Chapter 16-Network Services Polycom, Inc. 16-47 The PRI Settings dia log box is displayed: 5 Define the following parameter s: T a ble 16-25 PRI Settings Field Description Default Num T ype Select the Default Num T y pe from the list. The Num T ype de fines how the system handles the dialing d igits.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-48 Polycom, Inc. 6 Click Next . The Span Definition dialog box is displayed: Dial-out Prefix Enter the prefix that the PBX requires to dial out. Leave this field blank if a dial-out prefix is not required.
Chapter 16-Network Services Polycom, Inc. 16-49 7 Click Next . The Phones dialog is displ ayed. 8 To define dial-in number ranges click the Add button. 9 The Add Phone Numb er dialog box opens. 10 Define the following parameter s: Line Codin g Select the PRI line coding method from the list.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-50 Polycom, Inc. 11 Click OK . The new range is added to the Dial-in Phone Numbers table. 12 Optional . Repeat steps 8 to 10 to define additi onal dial-in ranges. 13 Enter the MCU CLI (Calling Line Identification).
Chapter 16-Network Services Polycom, Inc. 16-51 16 Attach spans to existing Network Services, by marking the appropriate check boxes in the Attached field.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-52 Polycom, Inc. — Spans • Attached All other ISDN Properties can only be modified only by deleting the ISDN/PSTN network service and cr eating a new PSTN service using the Fast Configuration Wizard.
Chapter 16-Network Services Polycom, Inc. 16-53 Network Security System security can be e nhanced by separating the Media , Sign aling and Management Networks .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-54 Polycom, Inc. The following figure shows the network topolo gy with three different media and signaling networks and one Management network connecte d to the RealPresence Collaboration Server (RMX) 4000 .
Chapter 16-Network Services Polycom, Inc. 16-55 • Multiple Network Services are not suppor ted with Microsoft ICE Environments in versions prior to Version 7.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-56 Polycom, Inc. — Dial-out partici pant - according to the Network Service selected during the participant properties definition or during conference de finition, according to the Network Service selected as d efault.
Chapter 16-Network Services Polycom, Inc. 16-57 — Modify the Man agement Network parame ters on the USB Key. For more details see the RMX™ 1800 Getting Started Guide , " Modifying th e Factory Default Management Network Settings on the USB Key” on page 2-6 .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-58 Polycom, Inc. 5 Connect the additional network cables to the Collaboration Server and change existing connections to match the required c onfiguration as described in the " RealPresence Collaboration Server (RMX) Hardware Installation” on page 16-59 .
Chapter 16-Network Services Polycom, Inc. 16-59 RealPresence Collaborati on Server (RMX) Ha rdware Inst allation RealPresence Collaboration Server (RMX) 4000 Multiple Services Configuration Connecting.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-60 Polycom, Inc. Connecting th e cables to the RTM LAN : Figure 16-6 shows the cables connected to the RealPre sence Collaboration Server (RMX) 4000 rear panel, when one RTM ISDN and three RTM LAN cards are installed providing IP and ISDN connectivity.
Chapter 16-Network Services Polycom, Inc. 16-61 RealPresence Collaboration Server (RMX) 2000 Multiple Services Configuration Connecting the cables to the RTM IP: The following cables are connected to .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-62 Polycom, Inc. RealPresence Collaboration Server (RMX) 1500 Multiple Services Configuration Connecting the cables .
Chapter 16-Network Services Polycom, Inc. 16-63 IP Network Se rvice Definiti on Use this procedure to define Network Services in addition to the Network Service already defined during first entry install ation and c onfiguration.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-64 Polycom, Inc. 4 Optional. Some system flags can be defined per Network Service, depending on the network environ ment. To modify these flags, cli ck the Service Config uration button.
Chapter 16-Network Services Polycom, Inc. 16-65 All the flags must be manually ad ded to this dialog box. For a detailed description of the flags and how to add them, see " Manually Adding and Deleting System Flags” on page 22-19 .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-66 Polycom, Inc. 7 Click the DNS tab. 8 Modify the following fields: T a ble 16-37 Default Manage ment Network Service – DNS Field Description Service Host Name Enter the host name of this network Service.
Chapter 16-Network Services Polycom, Inc. 16-67 9 Click th e Gatekeep er tab. 10 Define the Primary and Alternate Gatekeepers and at least one Alias for this network Service. The field definitions of the Gatekeeper tab are the same as for the Default IP Network Service .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-68 Polycom, Inc. The field definitions of the SIP Servers ta b are the same as for the Default IP Network Service . For more information see the RealPresence Collaboration Server 800s Administrator’s Guide , " Click the SIP Servers tab.
Chapter 16-Network Services Polycom, Inc. 16-69 Ethernet Settings The RealPresence Collaboration Server (RMX) 2000 is set to automatically identify the speed and transmit/receive mode of each LAN ports located on the RTM LAN or RTM ISDN cards that are added to the system.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-70 Polycom, Inc. The registration is defined in the Confe rence Profile - Network Services tab. In the IP Network Services table, the system lists all the defined Network Se rvices (one or several depending on the system configuration).
Chapter 16-Network Services Polycom, Inc. 16-71 Gateway Profiles To enable the Collaboration Server to call the destination endpoint/M CU via IP connection, the Network Service for the call must be selected in the Gat eway Profile dialog box. The Network Service set as de fault is used if no other Network Service is selected.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-72 Polycom, Inc. Signaling Monitor The Signaling Monitor pane includes the list of the IP Network Services defined i.
Chapter 16-Network Services Polycom, Inc. 16-73 Reserving Video Res ources for a Conference When defining a new ongoing conference or a conference reservation, you can select the Network Service that will be used to reserve th e required resources. If no Network Service is selected, the default Network Service is used.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-74 Polycom, Inc. Resource Report The Resource Report displays the resource usage in total and per Netw ork Service in a table format.
Chapter 16-Network Services Polycom, Inc. 16-75 NA T (Network Address T ranslation) T raversal NAT Traversal is a set of techniques enabling partic ipants behind firewalls to connec t to conferences, hosted on the Collaboration Server , remotely using the internet.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-76 Polycom, Inc. Business to Business Connections The following Business to Business connection call flow options are supported: SIP / H.
Chapter 16-Network Services Polycom, Inc. 16-77 FW (Firewall) NA T Keep Alive The Collaboration Server can be configured to send a FW NAT keep alive message at specific Intervals for the RTP, UDP and BFCP channels. This is necessary because port mappings in the firewall are kept open only if there is network traffic in bot h directions.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 16-78 Polycom, Inc. SIP TCP Keep-Alive SIP TCP Keep Alive behavior is defined for each IP Ne twork Service and can be m.
Polycom, Inc. 17-1 17 IVR Services Interactive Voice Response (IVR) is an applicat ion that allows participants to communicat e with the conferencing system vi a their endpoint’s input device (such as a remote control).
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-2 Polycom, Inc. The list pane dis plays the Conference IVR Services list and the total nu mber of IVR services currently defined in the system.
Chapter 17-IVR Services Polycom, Inc. 17-3 Adding Languages You can define different sets of audio prom pts in different languages, allowing the participants to hear the messag es in their preferred language.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-4 Polycom, Inc. The New Language dialog box opens. 5 In the New L anguage box, enter the name of the new language. The language name can be typed in Unicode and ca nnot start with a digi t.
Chapter 17-IVR Services Polycom, Inc. 17-5 Table 17-2 l ists the Message Types for e ach category: 6 Click Upload File to upload the a ppropriate audi o file to the MC U. The Install File dialog box opens. 7 Enter the file name or click the Browse button to select the audio file to upload.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-6 Polycom, Inc. 8 Select the appropriate *.wav audio file, and then click the Open button. The name of the selected file is displayed in the In stall field in the Install Fi le dialog box.
Chapter 17-IVR Services Polycom, Inc. 17-7 2 Define the following parameter s: T a ble 17-3 Conference IVR Service Properties - Global Parameters Field/Option Description Conference IVR Service Name Enter the name of the Conference IVR Service. The maximum field length is 20 characters and may be typed in Unicode.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-8 Polycom, Inc. 3 Click the Welcome tab. The New Conference IVR Service - Welco me dialog box opens. 4 Select the Enable Welcome Messages check box to define the system behavior when the participant enters the Conference IVR queu e.
Chapter 17-IVR Services Polycom, Inc. 17-9 7 Click th e Conference Chairperson tab. The New Conference IVR Service - Conference Chairperson dialog box opens. 8 Select the Enable Chairperson Messages check box to enable the chairp erson functionality. If this feature is di sabled, participants are not able to connect as the chairperson.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-10 Polycom, Inc. 10 Click the Conference Password tab. The New Conference IVR Service - Conference Password dialog box opens.
Chapter 17-IVR Services Polycom, Inc. 17-11 14 Click th e General tab . The New Conference IVR Service - General dialog box opens. The General dialog box lists messages that are played during the conference. These messages are played when participants or the conference chairperson perform various operations or when a change occurs.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-12 Polycom, Inc. Change Conference Password Requests the participant to enter a new conferen ce password when the participant is attempting to modify the conference password.
Chapter 17-IVR Services Polycom, Inc. 17-13 First to Join Informs the particip ant that he or she is the first person to join the conference . Incorrect Destination ID If the participant entered an incorrect conference ID (in gateway calls it is the destination n umber), re quests the participant to enter the number again.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-14 Polycom, Inc. 18 Click the Roll Call/Noti fications tab. The New Conference IVR Service - Roll Call dialog box opens.
Chapter 17-IVR Services Polycom, Inc. 17-15 b Select Enable Tones to enable the Tone Notifications option. The dialog box changes to display the tone notification options and all Roll Call options are disable d. In such a case, skip to step 22. c Select None to disable the Roll Call and Tone Notifications feat ures.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-16 Polycom, Inc. If Enable Tone Notifications option is selected: 22 Select the Entry Tone or Exit tone: a Click the appropriate table entry in the M essage File column.
Chapter 17-IVR Services Polycom, Inc. 17-17 23 Click th e Video Services tab. The New Conference IVR Service - Video Services dialog box opens. . In addition to the low a nd high resolution sl ides included in the default slide set, customized low and hi gh resolution slides are supported.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-18 Polycom, Inc. — If the uploaded slides are not o f the exact SD or HD resolution, an error message is displayed and the slide s are automatically cropped or enlarged to the right size.
Chapter 17-IVR Services Polycom, Inc. 17-19 25 If the video slide file was not uploaded to the MCU prior to the IVR Service definition, click the: — Add Slide - Low Resolution button to upload a Low Resolu tion Slide . — Add Slide - Hig h Resolution button to upload a High Resolu tion Slide .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-20 Polycom, Inc. • This dialog box lists the default DTMF co des for the various functions that can be performed during the conference by al l participants or by the chairperson.
Chapter 17-IVR Services Polycom, Inc. 17-21 27 To modify the DTMF code or permission: a In the DTMF Code column, in the appropriate entry enter the new code. b In the Permission column, select from the list who can use this feature (Everyone or just the Chairperson).
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-22 Polycom, Inc. 28 Click the Operator Assistance tab. The Operator Assistance dialog box opens.
Chapter 17-IVR Services Polycom, Inc. 17-23 Entry Queue IVR Service An Entry Queue (EQ) is a routing lobby for c onferences. Participants are routed to the appropriate conference according to the confere nce ID they enter.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-24 Polycom, Inc. 4 Click the Welcome tab. The New Entry Queue IVR Service - Welcome dialog box opens. 5 Define the appropriate parameters . T his dialog box contains options that are identical to those in the Conference IVR Service - Welcome Message dialog box.
Chapter 17-IVR Services Polycom, Inc. 17-25 6 Click th e Conference ID tab. The New Entry Queue IVR Service - Confe rence ID dialog box opens. 7 Select the voice messages: 8 Assign an audio file to ea ch message type, as follows: — In the Message File column, click the table entry, and then select the appropriate audio message.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-26 Polycom, Inc. The administrator can enable an audio messag e that informs the participant of the lack of Video Resources in the Collaboration Server and that he/she is being connected as Audio Only .
Chapter 17-IVR Services Polycom, Inc. 17-27 14 If the video slide file was not uploaded to the MCU prior to the IVR Service definition, click the: — Add Slide - Low Resolution button to upload a Low Resolu tion Slide . — Add Slide - Hig h Resolution button to upload a High Resolu tion Slide .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-28 Polycom, Inc. Alternatively, in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service . The IVR Service is displayed in bold, indicati ng that it is the current default service.
Chapter 17-IVR Services Polycom, Inc. 17-29 Modifying the Conference or Entr y Queue IVR Service Properties You can modify the properties of an existing IVR Service , except the service name and language. To modify the proper ties of an IVR Service: 1 In the Collaboration Server Management pane, click IVR Services .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-30 Polycom, Inc. Replacing the Music File The Collaboration Server is shipped with a default music file that is pla.
Chapter 17-IVR Services Polycom, Inc. 17-31 Creating Audio Prompt s and V ideo Slides The Collaboration Server is shippe d with default voice messages (i n WAV format) and video slides that are used for the default IVR servic es.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-32 Polycom, Inc. 3 Click the Convert Now button. The Sound Selection dialog box opens. 4 In the Format field, select PCM . 5 In the Attributes list , select 16.000 kHz, 16Bit, M ono.
Chapter 17-IVR Services Polycom, Inc. 17-33 To record a new audio message: Make sure that a microphone or a soun d input device is connected to your PC. 1 On your PC, click Start > P rograms > Accessories > Entertainment > Sound Recorder .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-34 Polycom, Inc. 9 Click OK . The system returns to the Save As dialog box. 10 In the Save in field, select the directory wh ere the file will be stored. 11 In the Save as Type field, select the *.
Chapter 17-IVR Services Polycom, Inc. 17-35 Inviting Particip ant s using DTMF A participant in a video or audi o conference can invite another particip ant to the conference using the touch-tone DTMF numeric keypad on the participant’s endpoint.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-36 Polycom, Inc. • If the destination number is not entered in a specific amount of time (defined in Timeout for user input in the IVR Services - Global tab), the participant is prompted to enter a destination number again.
Chapter 17-IVR Services Polycom, Inc. 17-37 The Conference IVR Services - General tab is di splayed. 3 In the Message File column of the Invite Participant entry, click the drop-down arrow and select the required voice message. The file Enter_Dest ination_Numbe r.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-38 Polycom, Inc. 5 Define the following par ameters: 6 Click the DTMF Code s tab. The I VR Services - DTMF Codes tab is displayed . 7 Make sure that Invite Participant and Disconnect Invited Participant have DTMF Codes assigned to them.
Chapter 17-IVR Services Polycom, Inc. 17-39 8 If required, determine who can invite other participants to the conference using DTMF codes by changing the permissions to either Chairperson or Everyone .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-40 Polycom, Inc. • In an mixed TIP environment, there is no support for content in cascaded conferences. Additionally, Legacy and Lync endpoints cannot vie w content.
Chapter 17-IVR Services Polycom, Inc. 17-41 Chairperso n Exit “The chairperson has left the conference.” Note: The TERMINA TE_CONF_AFTER_CHAIR_ DROPPED flag must be enabled to play this message. The chairperson has lef t the conference. Chairperson_Exit.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-42 Polycom, Inc. Self Mute “Y ou are now muted.” A participant mutes his or her audio Self_Mute. wav Self Unmute “Y ou are no longer muted.” A p articipant unmutes his or her audio Self_Unmute.
Chapter 17-IVR Services Polycom, Inc. 17-43 Secured Conferen ce “The conference is now secured.” A chairperson or particip ant secures a conference Conference_Secured.wav Unsecured Conferen ce “The conference is now in an unsecured mode” A chairperson or participant unsecures a conference Conference_Unsecured.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-44 Polycom, Inc. V olume Control of IVR Mes sages, Roll Call and Music The volume of IVR music, and IVR messages an.
Chapter 17-IVR Services Polycom, Inc. 17-45 IVR Services in TIP-Enabled Conferences Conference IVR and Entry Queue/Virtual Entr y IVR Services are su pported with AVC TI P protocol in conferences that include both TIP-enabled and no n-TIP-enabled endpoints.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 17-46 Polycom, Inc..
Polycom, Inc. 18-1 18 The Call Det ail Record (CDR) Utility The Call Detail Record (CDR) utility enables you to vi ew summary informati on about conferences, and retrieve full conference inform ation and archive it to a fi le. The file can be used to produce reports or can be ex ported to external billing programs.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 18-2 Polycom, Inc. The following is a sample of an unforma tted CDR file: Figure 18-1 U nformatted CDR File • Formatted text – Formatted CDR files contain multiple sections.
Chapter 18-The Call Deta il Record (CDR) Util ity Polycom, Inc. 18-3 Multi-Part CDR Files By default, the maximum CDR (Call Data Reco rd) file size i s limited t o 1MB. When a CDR file reaches a size of 1MB the file is saved an d further call data recording is stopped and the additional data is lost.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 18-4 Polycom, Inc. V iewing, Retrieving and Arch iving Conference Information V iewing the Conference Records To open the CDR utility: •O n t h e Collabora tion Se rver Me nu , click Administration > CDR .
Chapter 18-The Call Deta il Record (CDR) Util ity Polycom, Inc. 18-5 Multi-p art CDR File displa y When the Multi -Part CDR is configured on the Collaboration Server, an additional column, Part Index , is added to the CDR list.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 18-6 Polycom, Inc. Refreshing the CDR List To refresh the CDR list: •C l i c k t h e Refresh button, or right-click on any record and then select Refresh . Updated conference CDR records ar e retrieved from the MCU memory.
Polycom, Inc. 19-1 19 Gateway Calls The RealPresence Collaboration Server (RMX) can be used as a gateway that provides connectivity across different physical networks and translates multiple protocols for point- to-point rich media communications. The Collaboration Server supports the widest rang e of video and audio algorithms.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-2 Polycom, Inc. ALWAYS_FORWARD_DTMF_IN_GW_SESSION_TO_ISDN System Flag to system. cfg and sett ing its value to YES . • Up to 80 gateway calls (same as conference s) may be run on a fully configured MCU.
Chapter 19-Gateway Calls Polycom, Inc. 19-3 Dialing from H.323 Endpoints Figure 19-1 Dialing S trin g and Call Flow from H.323 En dpoint to One, T wo or Three Endpoints The calling endpoints can dial to one, two or several endp oints (up to ten) in one dialing string.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-4 Polycom, Inc. Dialing from SIP Endpoints Figure 19-2 Dialing String and Call Flow from SIP Endpoint to One, T wo or Three Endpoints The calling endpoints can dial to one, two or several endpoints (up to ten) in one dialing string.
Chapter 19-Gateway Calls Polycom, Inc. 19-5 Optional: [MCU prefix in SIP Proxy][GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[destination number]......*[Destination Number, tenth participant]@domain name For example, if the GW Profi le ID is 2000, the domain name is service.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-6 Polycom, Inc. To enter an IP addr ess as the destina tion number, replace the periods (.) with as terisks (*) in the format n*n*n*n followed by the # key. For example, if the IP address is 172.
Chapter 19-Gateway Calls Polycom, Inc. 19-7 When the flag is set to NO (default), if the Gatekeeper is not functioning, the Collaboration Server dials to the endpoint using the e n dpoint’s IP address configured in the IP Address field of the New Participant / Participant Properties - Genera l dialog box.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-8 Polycom, Inc. Enabling or Disabling Direct IP Dialing The direct IP dialing is enabled by default.
Chapter 19-Gateway Calls Polycom, Inc. 19-9 If the endpoint is busy, the system will not try to connect the endpoint using another protocol. If the call is not completed after trying all possible protocols, the system displays the number that was dialed on the calling endpoint ’s scr een and the reason for not completing the call.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-10 Polycom, Inc. Calling an IP Endpoint via Gateway If the call destination is an IP endpoint, th e e ndpoints must be registered to the same gatekeeper to which the Collaboration Server is registered.
Chapter 19-Gateway Calls Polycom, Inc. 19-11 For more details on Dialing Rules de finition in the CMA/DMA, see the Polycom CMA System Operations Guide, “Dial Rule Operations” or the Polycom DMA Syste m Operations Guide, “Dial Rule Operations” .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-12 Polycom, Inc. • Redial on Wrong Number is activated if a Gateway Call fails, for all defined protocols, for any reason or combination of reasons li sted in Table 19-3.
Chapter 19-Gateway Calls Polycom, Inc. 19-13 Disconnect on No Answer In previous versions, if a call failed due to no answer at the d estination, the call was disconnected with no notification. When using this v ersion, if all retry attempts fail, the user receives the Disconnect on No Answer message in the form of Reorder Tone .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-14 Polycom, Inc. Configuring the Gateway Component s on the Collaboration Server To enable gateway calls in the Coll.
Chapter 19-Gateway Calls Polycom, Inc. 19-15 The General dialog box lists messages that are played during the conference. These messages are played when participants or the conference chairperson perform various operations or when a change occurs.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-16 Polycom, Inc. 13 Define the following par ameters: 14 Click the DTMF Code s tab. The New Conference IVR Service - DTMF Codes dialog box opens. 15 If required, modify the DTMF codes or permissions.
Chapter 19-Gateway Calls Polycom, Inc. 19-17 Defining the C onference Profile for Gateway Calls The Conference Profile that will be later a ssigned to the Gateway Profile determine the parameters of t.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-18 Polycom, Inc. Defining the Gateway Profile A Gateway Profile is a conferencing entity, ba sed on the Conference Profile assigned to it, that enables endpoints to dial-in and initiate Gateway Sessions .
Chapter 19-Gateway Calls Polycom, Inc. 19-19 3 Define the following parameters: T a ble 19-6 New Gateway Profile Properties Option Description Display Name Enter a uni que-per-MCU name for the Gate way Profile in native language character sets to be displayed in the RP Collaboration Server Web Client.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-20 Polycom, Inc. IP Network Service Select the IP Network Service to be us ed with this Gateway .
Chapter 19-Gateway Calls Polycom, Inc. 19-21 4 Click OK . The new G ateway Profile is added to the list. System Configuration For details about adding and modifying syst em flags, see RealPresence Collaboration Server 800s Administrator’s Guide , " Manually Adding and Deleting System Flags” on page 22 -19 .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-22 Polycom, Inc. Monitoring Ongoing Gateway Sessions Ongoing Gateway Sessions that are created when calling the Gateway Profile, are listed in the ongoing Conferences list pane.
Chapter 19-Gateway Calls Polycom, Inc. 19-23 • Reject ed - the far endpoint h as rejected the call. In such a case, the system will try to connect using another communication protocol. • Unreached - the number could not be resolved by the gatekeeper or the SIP proxy or could not be found on the network.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-24 Polycom, Inc. When dialing to specific IP endpoints you can simpli fy the dialing process by creating the appropriate Meeting Room. If CMA is involved, dialing can be simplified even further by configuring the appropriate dialing Rule in the CMA/DMA.
Chapter 19-Gateway Calls Polycom, Inc. 19-25 • ISDN/PSTN access is enabled and a dial-in number is assigned to the Meeting Room. • The dial-out IP endpoi nt is added to the Meeting Room’s Participants list.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-26 Polycom, Inc. In addition, PSTN participants can dial the Gateway IVR and can use the MCU or DM A prefix in the gatekeeper together with the co nfere nce ID/endpoint alias as the destination string to simplify the input.
Chapter 19-Gateway Calls Polycom, Inc. 19-27 As part of this solution, th e Collaboration Server acts as a gateway for the DMA that supports H.323 calls. The PSTN or ISDN endp oint dials the virtua l Meeting Room on the DMA via the Gateway Profile on the Collaboration Server.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-28 Polycom, Inc. Figure 20 Call Flow from ISDN End p oint to Polycom DMA with Automatically Generated Forwarded Dial.
Chapter 19-Gateway Calls Polycom, Inc. 19-29 Table 19-7 summarizes the PSTN participant’s DTMF input depending on the flag value. Deploying a Polycom RMX™ Serial Gateway S4GW UC APL Public Key Infrastructure ( PKI ) requi res that the Serial Gateway S4GW be connected directly to the Collaboration Server and not to the H.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 19-30 Polycom, Inc..
Polycom, Inc. 20-1 20 RMX Manager Application The RMX Manager is the Windows version of the Collaboration Server Web Client. It can be used instead of the Collaboration Server Web Client for routine Collaboration Server management and for Collaboration Server manage ment via a modem connection.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-2 Polycom, Inc. Accessing the RMX Manager Directly To access the RMX Manager directly: >> Start Internet Explorer and in your browser enter: http://<Co llaboratio n Server IP Add ress>/RMXManager .
Chapter 20-RMX Manager Applicati on Polycom, Inc. 20-3 The Login screen is displayed. There is a link to the RMX Manager Installer at the top of the right edge of the screen. 1 Click th e Install RMX Manager link. The installer verifies the applicati on’s requirements on the workstation.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-4 Polycom, Inc. The installation proceeds. The installation completes , the application loads and the RMX Manager - MCUs screen is displayed. The first time you st art the RMX Manager application, the MCUs pane is empty.
Chapter 20-RMX Manager Applicati on Polycom, Inc. 20-5 The MCUs screen is displayed, listing the MCUs currently def ined in the RMX Manager . This screen enables you to add additional MC Us or connect to any of the MCUs listed. For details on adding MCUs, see “Adding MCUs to the MCUs List” on page 13 .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-6 Polycom, Inc. To connect the RMX Man ager to an MCU: 1 In the MCUs pane or screen, use one of the following methods: a Double-click the MCU icon. b Select the Collaboration Server to co nnect and click the Connect MCU button.
Chapter 20-RMX Manager Applicati on Polycom, Inc. 20-7 If the Username and Password are missing from the MCU parameters, or if the Remember Me check box has been cleared, the Connect dialog box opens. 2 In the Username field, enter the user name with which you will login to the MCU.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-8 Polycom, Inc. RMX Manager Main Screen The RMX Manager Main Screen is displayed only when at least one MCU is connected. This screen is similar to the RealPresence Collaboration Server (RMX) Web Client Main Screen with the addition of the MCUs pane.
Chapter 20-RMX Manager Applicati on Polycom, Inc. 20-9 For each listed MCU, the system displays the following inform ation: •M C U Display Name - the name of the MCU and its icon acc ording to its type and connection status. The foll owing icons are available: • IP Address of the MCU’s control unit.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-10 Polycom, Inc. MCUs Toolbar The MCUs toolbar contains the following buttons: Conferences Pane The Conferences pan.
Chapter 20-RMX Manager Applicati on Polycom, Inc. 20-11 The Collaboration Server Management pane is divided into two sections: • Frequently Used – parameters often configur e d monitored or modified. • Rarely Used – parameters confi gured during init ial system set-up and rarely modified afterward.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-12 Polycom, Inc. The Participant Alerts pane is opened and closed by clicking the Participant Alerts button in the left corner of the Status Bar .
Chapter 20-RMX Manager Applicati on Polycom, Inc. 20-13 Adding MCUs to the MCUs List The RMX Manager can connect to one o r several Collaboration Server s simul taneously.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-14 Polycom, Inc. 3 Click OK . The MCU is added to the MCUs pane. 4 If required, repeat steps 1-3 to define additional Collaboration Server uni ts. The MCUs pane contains the list of all defined MCUs.
Chapter 20-RMX Manager Applicati on Polycom, Inc. 20-15 — A Meeting Room is a conference that is saved on the MCU. It remai ns in passive mode until it is activated by the first pa rticipant, or the meeting organizer dialing in. For more information about Meeting Rooms, see " Meeting Rooms” on page 6-1 .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-16 Polycom, Inc. If you are the meeting chairperson or organize r using the RealPrese nce Collaboration Server (RMX.
Chapter 20-RMX Manager Applicati on Polycom, Inc. 20-17 S t arting an Ongoing Conference or Reservation From a T emplate An ongoing conference or a Reservation can be started from any Conference Template saved in the Conference Templates list of the selected MCU.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-18 Polycom, Inc. By default, th e participants ar e grouped by conferences, and the name of the MCU is displayed in the first column of the properti es table, enabling sorting accord ing to MCU name.
Chapter 20-RMX Manager Applicati on Polycom, Inc. 20-19 The Participants pane display change s accordingly. To toggle between the two display modes, click View > Group by MCU. S t art Monitoring/Stop Monitoring By default, all conferences run ning on connected Collaboratio n Serve r s are monitored.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-20 Polycom, Inc. To start monitoring again, click the check box in the Monitor ed co l um n i n t h e MCUs pane, or right-clicking the MCU icon and selecti ng Start Monitoring .
Chapter 20-RMX Manager Applicati on Polycom, Inc. 20-21 b Right-click the MCU ico n and then click Disconnect MCU . The MCU icon changes to disconnected and any ongoing conference running on that MCU will not be monitored in this RMX Manager ; they are removed from the Conferences pane.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-22 Polycom, Inc. The Multilingual Setting s dialog box opens, displaying the current language selection. 2 Click the check box of the re quired langua ge. Only one language can be selected.
Chapter 20-RMX Manager Applicati on Polycom, Inc. 20-23 2 Click th e Browse button to select the location of the sa ve file, or enter the required path in the Export P ath box. The selected fi le path is displayed i n the Export P ath box. 3 Click OK to export the RMX Manager configuration.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-24 Polycom, Inc. Inst alling RMX Manager for Secure Communication Mode The RMX Manager cannot be downloaded from a site, operating in Secure Communication Mode , without a vali d TLS certificate.
Chapter 20-RMX Manager Applicati on Polycom, Inc. 20-25 The Security tab is displayed. d Clear the Secured Communication check box. 2 Click th e DNS tab. 3 Enter the Local Domain Name . Local Domain Name MCU Host Name The Local Domain Name must be the same as the MCU Host Name .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-26 Polycom, Inc. 4 Create a Certificat e Request . For more information, see " Purchasing and Instal ling a Certificate” on page F-3 . Certificates can also be cr eated and issued using an Internal Certificate Authority .
Chapter 20-RMX Manager Applicati on Polycom, Inc. 20-27 The Management Network Properties dialog box is displayed. c Click on the Security tab. The Security tab is displayed.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-28 Polycom, Inc. 7 Reset the Collaboration Server: a In the RMX Management pane, click the Hardware Moni tor button . The Hardware Monitor pane is displayed. b Click the Reset ( ) button.
Chapter 20-RMX Manager Applicati on Polycom, Inc. 20-29 The Certificate Export Wizard is displayed . 5 Click th e Next button. The Export File Format dialog box is displayed.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 20-30 Polycom, Inc. The File to Export dialog box is displayed . 8 In the File Name field, enter the file name for the ex ported certificate. 9 Click the Next button. The final Certificate Export Wizard dialog box is disp layed.
Polycom, Inc. 21-1 21 Collaboration ServerAdministration and Utilities System and Particip ant Alert s The MCU alerts users to any faults or error s the MCU encountered during operation. Two indication bars labeled Sys tem Alerts and Particip ant Aler ts signal users of system errors by blinking red in the event of an alert.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-2 Polycom, Inc. System Alert s System Alerts are activated when the system encounters e rrors such as a general or card error. The system errors ar e recorded by the Collaboration Server and can be generated into a report that can be saved in *.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-3 For more information about the Active Alarms, see Appendix B: " Active Alarms” on page B-1 .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-4 Polycom, Inc. The Participant Alerts pane opens. 2 To resolve participant issues that creat ed the Participant Alerts , the administrator can either Connect , Disconnect or Delete a participant.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-5 2 View or modify the following fields: Resource Management Resource Cap acity The RealPresence Collaboration Server (RMX) 1500 supports one card type: MPMx. T a ble 21-2 RMX Time – Fiel ds Properties Field Description GMT Date The date at Greenwich, UK.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-6 Polycom, Inc. The RealPresence Collaboration Server (RMX) 2000 can support three card types: MPM, MPM+ and MPMx . The RealPresence Collaboration Server (RMX) 4000 supports only: MPM+ and MPMx cards.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-7 Resource Cap acity Modes The installed media card type ( MPM , MPM+ or MPMx) determines the Card Configuration Mode , which in turn determines the resource allocation method that can be selected for the MCU.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-8 Polycom, Inc. Only and video connection type in advanc e. This mode is available only in MPM+ and MPMx Card Configuration Modes .
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-9 T a ble 21-7 A VC Video Resource Usage vs. Resolution (MPM, MPM+, MPMx) Resolution/fp s Video Resources Used (in CIF video Resources) MPM MPM+ MPMx CIF/30 11 1 (H.264)/ 1.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-10 Polycom, Inc. AVC Conferencing - Video Switching During a Video Switching conference, each endpoint uses one video (CIF) port.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-11 V ideo/V oice Port Configuration The Video/Voice Port Configuration enables you to conf igure the resources per r esource type and if in MPM+ or MPMx System Card Configuration Mode, select the Resource Capacity Mode.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-12 Polycom, Inc. Example: In a system that has 10 SD ports alloca ted and in use, If another SD endpoint (11th) attempts to connect, the sy stem first tries to allocate resources to the SD endpoint first from HD720 and then from HD1080 resources.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-13 Mode . The minimum number of voice ports that ca n be allocated is 10 ( 2 video ports x 5 voice ports per video port) in MPM and MPM+ Card configuration Modes and 12 (3 video ports x 4 voice ports per video port) in MPMx Card configuration Mode .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-14 Polycom, Inc. 1 Optional (otherwise skip to step 2) : If the MCU is not in Fixed Capacity Mode. a In the MCU menu, click Setup > Video/Voice Port Config uration .
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-15 Full Capacity RMX per Resolution in CP,” on page 21-6 . The Max Res olution setting of the Resolution Configuration dialog box does not af fect resource allocation.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-16 Polycom, Inc. 5 Optional. Repeat this procedure from Step 2 to further optimize the resource allocation. Un-allocated resources cannot be used by any participants.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-17 — VSX nnnn where nnnn represents the model number for example, VSX 8000. You can define several endpoint types, list ing them one after the other separated by semicolon (;).
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-18 Polycom, Inc. For each resource type, the Resource Re port includes th e following columns: Resource Report Disp.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-19 The Resource Report is displayed as follows: In Flexible Resource Capacity Mode, resource usage is displayed for Voic e and Video resources only, where the number of video resources is represente d in the equivalent of HD720p30 resources.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-20 Polycom, Inc. In Fixed Resource Capacity Mode, each resource type ( Audio, CIF, SD, HD 720p and HD 10 80p ) is displayed as a bar of the graph, indicating the perce ntage of occupied and free resources for each resource type.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-21 When the Collaboration Server is reporting th e availab le capacity, it wi ll appropriately round up the remaining capacity to the nearest whole value of available ports.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-22 Polycom, Inc. The following diagram displays the RealPres ence Collaboration Server (RMX) Resource Report, displaying a resource graph that indica tes the numbe r of voice and video ports that are available or occupied in the MCU.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-23 MCU Resource Management by RealPr esence Resource Manager (XMA), Polycom CMA and Polycom DMA When the RealPresence Reso.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-24 Polycom, Inc. Setting the Port Usage Threshold To Set the Port Usage Threshold: 1 In the Setup menu, click Port Gauge to open the Port Gaug e dialog box. 2 Enter the value for the percentage capacity usage threshold .
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-25 When the flag is set to YES, the system will allow SIP audio endpoints to connect to the MCU until the Port Usage threshold is reached.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-26 Polycom, Inc. •T h e High Port Usage threshold. The basic unit used for reporting resource usage in the Port Gauges is HD720p30. Results are rounded to the nearest int eger.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-27 System Information System Information includes License Information , and general system information , such as system memory size and Media Card Configuration Mode .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-28 Polycom, Inc. T otal Number of Event Mode Resources Displays the number of video/voice participants licensed for a system in Event Mode Licensi ng. It also determines the conference type that is available on the system.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-29 Card Configuration Mode Indicates the MCU configuration as derived from the installed media cards: • MPM: Only MPM cards are sup ported. MPM+ and MPMx cards in the system are disabled.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-30 Polycom, Inc. SNMP (Simple Network Management Protocol) SNMP enables managing and moni toring of the MCU status by external managing systems, such as HP OpenView or through web applications.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-31 Support for MI B-II Sections The following table detail s the MIB-II sections that are suppo rted: The Alarm-MIB MIB used to send alarms. When a trap is sent, the Alar m-MIB is used to send it.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-32 Polycom, Inc. Unified MIB The Collaboration Server uses the Pol ycom Unified MIB, in addit ion to the RMX specific MIB. The Polycom Unified MIB is an MIB that is used by many Polycom products.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-33 ServiceH323 Integer Indi cates the status of H.323 capabilities: 1 - The servi ce is enabled and operational. 2 - The service is enabled but is not operational. 3 - The servi ce is disabled.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-34 Polycom, Inc. Tr a p s Three types of traps are sent as follows: 1 ColdStart trap. This is a standard trap which is sent when the MCU is reset. Figure 1 An Example of a ColdS tart T rap 2 Authentication failure trap.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-35 3 Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM- RMX-MIB file, these traps are as sociated with the Collaborat ion Server active alarm and clearance (proprietary SNMP trap).
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-36 Polycom, Inc. 5016 Process idle 5107 Failed to open Apache server configuration file 5108 Failed to save Apache .
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-37 Defining the SNMP Parameters in the Collaboration Server The SNMP option is enabled via the Collaboration Server Web Client application.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-38 Polycom, Inc. 5 Click OK . The path of the selected directory is displayed in the Retrieve MIB Files di alog box. 6 Click the Save button. The MIB files are saved to the selected directory.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-39 10 Define the following parameter s: 11 Click th e Add button to add a new Manager terminal. T a ble 21-18 SNMPv3 - T raps Field Description SNMP T rap V ersion Specifies the version, either V ersion 1 2 or 3 of the traps being sent to the IP Host.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-40 Polycom, Inc. Depending on the SNMP Trap Version selected, one of the two following New Trap Destination dialog boxes opens.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-41 13 Type the IP Address and the Community name of the manager terminal used to monitor the MCU activity, and then click OK . The Community name is a string of characters that wi ll be added to the message that is sent to the external Manager t erminals.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-42 Polycom, Inc. The Collaboration Server-SNMP Properties – Security dialog box opens. This dialog box is used to define whether the query sent to the MCU is sent from an authorized source.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-43 15 Define the following parameter s: 16 To specif ically defi ne one or m ore valid t erminals, ensure tha t the Accept SNMP Packets from any Host option is cleared and then cli ck the Add button.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-44 Polycom, Inc. The Accepted Host IP Address dialog box opens. 17 Enter the IP Address of the Manager terminal from which valid queries may be sent to the MCU, and then click OK .
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-45 • Recording Link • Profiles • IP Network Settings: — H.323 settings — SIP settings — DNS settings — Fix Ports ( TCP, UDP) set tings — QoS settings Guidelines • Both Master and Slave MCUs must have the same so ftware version installed.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-46 Polycom, Inc. Enabling Hot Backup To enable Hot Backup: 1 On the Collaboration Server menu, click Setup > Hot Backup . The Collaboration Server Hot Backup dialog box is displayed.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-47 Using Hot Backup T riggers Hot Backup is initiated by the slave MCU on detection of no response from the master MCU on a “Keep Alive” operation.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-48 Polycom, Inc. A dialog box opens with a list of event triggers d isplayed .
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-49 5 Click OK . Modifications to the Maste r MCU Requiring System Reset Modifications to the configuration of the Master MCU that require a System Reset cannot be performed while Hot Backup is enabl ed.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-50 Polycom, Inc. Stop Repeating Message The Collaboration Server User can s top playing the audible alarm at any time. If more than one audible alarm has been activated, all activated alarms are immediately stopped.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-51 2 Define the following parameter s: 3 Click OK . Replacing the Audible Alarm File Each Collaboration Server is shipped with a de fault tone file in *.wav format that plays a specific tone when participant s request Operator Assistance.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-52 Polycom, Inc. The Open dialog box opens. 3 Select the appropriate *.wav file and then click the Open button. The selected fi le name is displayed in the Install Audible Alarm File di alog box.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-53 Multilingual Setting Each supported languag e is represented by a country flag in the Welcome Screen and can be selected as the language for the Collaboration Server Web Client.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-54 Polycom, Inc. Banner Display and Customization The Login Screen and Main Screen of the Collaboration Server Web Client and the Collaboration Server Manager can display informative or warning text banners.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-55 • Any attempt to modify a non-modifiable banne r results in it automatically being copied to the Custom banner. Non-Modifiable Banner T ext Sample 1 Banner You are accessing a U.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-56 Polycom, Inc. includes active attacks by a uthorized personnel and their entities to test or verify the security of the syst em. During monitoring, information may be examined, recorded, copied and used for authorized purposes.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-57 2 Customize the banners by modi fying the following fields: 3 Click th e OK button.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-58 Polycom, Inc. Banner Display Login Screen Banner The Login screen banner can display any te xt, fo r example the terms and conditions for system usage. The default text is t hat required in Ultra Secure Mode .
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-59 Main Screen Banner The Main Screen banner is displayed at the bottom of the screen, as follows: When the Collaboration .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-60 Polycom, Inc. — Network and service configu rations, — Rooms, — Profiles — Reservations — System Flags.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-61 To download MCU software fil es: 1 On the Collaboration Server menu, click Administration > Software Management > Software Download . 2 Browse to the Install Path and then click Install .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-62 Polycom, Inc. — OK, or — FAILED Notification Settings The Collaboration Server can display notif ications when: • A new Collaboration Server user con nects to the MCU.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-63 2 Enable / Disable All Notifications or Custom to sel ect specific notifications to display .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-64 Polycom, Inc. To access the Logger Diagnostic File s: >> On the Colla boratio n Serve r menu, click Administration > Tools > Logger Diagnost ic Files .
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-65 •S Z = S i z e • SU = Startup (Y/N) during the log file duration Example: Log_SN0000000002_FMD06 032007_FMT083933_LM D0603200 7_LMT084356_SZ184951_SUY .log. Retrieving the Logg er Files: 1 Select the log files to retrieve.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-66 Polycom, Inc. Information Collector St andard Security Mode The Information Collector comprehensively attains all information from all the MCU internal entities for data analysis.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-67 Using the Inform ation Collector When the Information Collector is used the following st eps are performed: • Step 1: Creating the Information Collector fi le. • Step 2 : Saving the Information Collector file.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-68 Polycom, Inc. St ep 2: Saving th e Compressed File 1 The compressed file is automatically save d in the director y selected in th e Information Collector dialog box.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-69 A new current auditor event file is created when: • the system is started • the size of the current auditor event file exceeds 2 MB • the current auditor event file ’s age exceeds 24 hours Up to 1000 auditor event files are stored per Collaboration Server .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-70 Polycom, Inc. • False – file was created when previous audi t event file reached a size of 2 MB or was more than 24 hours old — File Retrieved : • True - file was previously retrieved.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-71 The following fields are displayed for each event: T a ble 21-29 Auditor Event Columns Field Description Event ID The sequence number of t he event ge nerated by the Collaboration Server .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-72 Polycom, Inc. The order of the Audito r File Viewer field header columns can be changed and the fields can be sorted and filtered to faci litate different analysis methods.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-73 Audit Event s Alert s and Faults Table 1 lists Alerts and Faults that are recorded by the Auditor .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-74 Polycom, Inc. T ransactions Table 2 lists Transactions that are recorded by the Audit or . Restoring Factory Defaults. Secured SIP communication failed. Session disconnected without logout SSH is enabled.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-75 ActiveX Byp ass At sites that , for security reasons, d o not perm it Microsoft® ActiveX® to be inst alled, the MSI (Windows Installer Fi le) utility can be used to install .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-76 Polycom, Inc. The MSI utility requires the IP addr esses of all the Coll aboration Server systems (both control unit and Shelf Manageme nt IP addresses) that each workstation is to connect to.
Chapter 21-Collaboration Serv erAdministration and Utilities Polycom, Inc. 21-77 Resetting the Collaboration Server (RMX) System Reset saves system confi guration changes and restarts the system with the latest settings. To reset the RMX: 1 In the RMX Management pane, click the Har dware Monitor button .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide 21-78 Polycom, Inc..
Polycom, Inc. 22-1 22 System Configuration Flags The system’s overall behavior can be configured by modifyin g the default values o f the System Flags. Modifying System Flags To modify system flags: 1 On the Collaboration Server menu, click Setup > System Conf iguration .
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-2 Polycom, Inc. 2 In the MCMS_P ARAMETERS tab, the following flags can be modified: T a ble 22-1 System Flags – M.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-3 CONTENT_SLA VE_LINKS_I NTRA_SUPP RESSION_IN_S ECONDS Defines the interval, in seconds, during which the Collaboration Server i s allowed to forwa rd an In tra Request received from any of the Slave Cascadi ng Links.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-4 Polycom, Inc. ENABLE_ACCEPTING_ICM P_REDIRECT When set to YES, allows the RMX to accept ICMP Redirect Messages (ICMP message type #5).
Chapter 22-System Configur ation Flags Polycom, Inc. 22-5 ENFORCE_SAFE_UPGRAD E When set to YES this flag enables the Col laboration Server system to notify users when an incorrect version upgrade/ downgrade or upgrade/downg rade path is selected.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-6 Polycom, Inc. GK_MANDA TOR Y_FOR_CA LLS_IN If set to YES , a gatekeeper is required to recei ve incoming H.323 calls. If a gatekeeper is not configure in the Collaboration Server, the calls will fail.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-7 ISDN_IDLE_CODE_E1 The Idle code (silent), tran smitted on the ISDN E1 B channels, when there is no transmission on the channels. Default: 0x54 ISDN_IDLE_CODE_T1 The Idle code (silent), transmitted on the ISDN T1 B channels, when there is no transmission on the channels.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-8 Polycom, Inc. ITP_CROPPING If the conference is set to T elePresence mode, cropping of the image is done accordin.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-9 IVR_MESSAGE_VOLUME The volume of IVR messages varies according to the value of this flag. Possible value range: 0-10 (Default: 6).
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-10 Polycom, Inc. LAST_LOGIN_A TTEMPTS If YES, the system displays a reco rd of the last Login of the user . Default: NO. For more details, see " User Login Record” on page 23-25 .
Chapter 22-System Configur ation Flags Polycom, Inc. 22-11 MAX_INTRA_SUPPRESSIO N_DURA TION_IN_SECOND S_ Enter the duration in seconds to ignore the participant’s requests to refresh the Content display .
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-12 Polycom, Inc. MIN_TIP_COMP A TIBILITY_L INE_RA TE This flag determines the minimum line rate at which conferencing entities such as an Entry Queue or Meeting Room can be TIP-enabled and TIP-enabled endpoints can connect to them.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-13 NUMERIC_CHAIR_P ASS_D EF AUL T_LEN This flag enables or disables the automatic genera tion of chairperson passwords and determines the number of digits in the chairperson passwords assigned by the MCU.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-14 Polycom, Inc. NUMERIC_CONF_P ASS_DE F AUL T_LEN This flag enables or disables the automatic g eneration of conference passwords and determine s the numb er of digits in the conference passwords assigned by the MCU.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-15 P ASSWORD_EXPIRA TION_ DA YS_MACHINE Enables the administrator to cha nge the password expiration period of Application-user ’ s indepen dently of regular users.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-16 Polycom, Inc. SESSION_TIMEOUT_IN_MI NUTES If there is no input from the u ser or if the connection is idle for longer than the number of minutes specified by this flag, the connection to the Collaboration Server is terminated.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-17 SYSTEM_BROADCAST_VO LUME This value is used when the system flag FORCE_SYSTEM_BROADCAST_VOLUME is set to YES. Determines the default audio leve l with which the participants connects and sends audio to the conference.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-18 Polycom, Inc. 3 To modify a flag value, double-click or select the flag and click the Edit Flag button. 4 In the New Value field, enter the flag’s new value. 5 Click OK to close the Update Flag dialog box.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-19 Manually Adding and Deleting Sy stem Flags To add a flag: 1 In the System Flags dialog box, cli ck the New Flag ( ) button. The New Flag dialog box is display ed. 2 In the New Flag field enter the flag name.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-20 Polycom, Inc. 802_FIPS_MODE If the flag value is YES, the availability of the MD5 Authentication Protocol will neither be displayed as selectable option nor suppo rted.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-21 A VOID_VIDEO_LOOP_BAC K_IN_CASCADE When set to YES the current speaker ’s image is not sent back through the participant link in cascaded conferences with conference layouts other than 1x1.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-22 Polycom, Inc. BONDING_NUM_CHANNEL S_IN_GROUP (ISDN) The number of channels in the bonding group to be connected before dialing the next sequentia l channel.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-23 CP_REGARD_TO_INCOMIN G_SETUP_RA TE For use in the Avaya Environment. If set to YES, the Co llaboration Server calc ulates the line rate for incoming calls in CP conferences, according to the line rate which is declared by the endpoint in the H.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-24 Polycom, Inc. DELA Y_BETWEEN_H32 0_D IAL_OUT_P ARTY (ISDN) The delay in milliseconds that the MCU waits when connecting dial out ISDN and PSTN participants.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-25 ENABLE_CISCO _GK When set to YES, it enables the use of an identical prefix for different Collaboration Servers when registering with a Cisco MCM Gatekeeper .
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-26 Polycom, Inc. ENABLE_NO_VIDEO_RESO URCES_AUDIO_ONL Y_MES SAGE Enables playing a voice message that Informs the participant of the lack of Video Resources i n the Collaboration Server and that he/she is being connected as Audio Only .
Chapter 22-System Configur ation Flags Polycom, Inc. 22-27 EXTERNAL_CONTENT_ DIRECT OR Y The Web Server folder name. C hange this name if you have changed the default name s used by the CMA/XMA application. Default: /PlcmWebServices EXTERNAL_CONTENT_IP V ersion 4.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-28 Polycom, Inc. FORCE_1X1_LA YOU T_ON_ CASCADED_LINK_CONNE CTION When set to YES , the cascaded link is automatica.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-29 FORCE_ST A TIC_MB_ENCO DING This flag supports T andberg MXP mode of sending and receiving video by IP endpoint in HD 720p resolution and Video Quality set to Motion. Th is mode is not supported for ISDN end points.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-30 Polycom, Inc. H264_BASE_PROFILE_MIN _RA TE_SD 30_SHARPNESS Not supported from V ersion 7.0.2. Prior to V ersion 7.0.2, this flag set the minimum bi trate threshold for endpoints that did not support H.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-31 HIDE_CONFERENCE_P ASS WORD If set to YES (default in Ultra Sec ure Mode): • Conference and Chairperson Passwords that are displaye d in the Collaboration Serve r Web Client or RMX Manager are hidden when viewi ng the properties of the conference.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-32 Polycom, Inc. MAX_RTV_RESOLUTION Enables you to override the Collaboration Server resolution selection and limit it to a lower reso lution, hence minimizing the resource usage to 1 or 1.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-33 MIX_LINK_ENVIRONMENT In H.239-enabled MIH Cascading, when MGC is on level 1, setting this flag to YES will adjust the line rate of HD Video S.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-34 Polycom, Inc. NUMBER_OF_REDIAL Enter the number re dialing attempts required.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-35 PRESERVE_P ARTY_CELL_ ON_FORCE_LA YOUT Used to prevent reassignment of cells in a forced l ayout that were assigned to endpoints that have disconnected, paused their video, or have been removed from the co nference.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-36 Polycom, Inc. REMOVE_H323_EPC_CAP_ TO_NON_POL YCOM_VEND OR Used to disable EPC protocol. Use of Polycom’ s proprietary protocol, High Profi le , EPC , may result in interoperabili ty issues when used with other vendors’ endpoints.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-37 RTCP_FLOW_CONTROL_T MMBR_INTERV AL Modifies the interval (in se conds) of the TMMBR (T emporary Maximum Media S tream Bit Ra te) parameter for SIP RTCP flow control.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-38 Polycom, Inc. SEND_W IDE_RES_T O_IP When set to YES (default), the Collaboration Server sends wide screen resolution to IP endpoints.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-39 SET_AUTO_BRIGHTNESS Auto Brightness detects and automatically adjusts the brightness of video windows that are dimmer than other video windows in the conference layout. Auto Brightness only increases brightness and does not darken video windows.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-40 Polycom, Inc. SIP_F AST_UPDA T E_INTER V AL_ENV Default setting is 0 to prevent the Collabo ration Serv er from automatically sending an Intra request to al l SIP endpoints.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-41 SITE_NAMES_AL WA YS_ON (MPM+ Only) In MPM + Mode this flag is used to enable or disable the permanent display of Site Name in the video layout. Set the value of this flag to YES to enable the permanent display of Site Names.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-42 Polycom, Inc. 4 Click OK to close the New Flag dialog box. The new flag is added to the flags list.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-43 Manually Adding Flags to th e CS_MODULE_P ARAMETERS T ab Using the procedure to manually add flags to the System Conf iguration, the followin.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-44 Polycom, Inc. Deleting a Flag To delete a flag: 1 In the System Flags dialog box, select the flag to delete and click the Delete Flag button. 2 In the confirmation message box, click Yes to confirm.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-45 T able 22-4 Flags: PREDEFINED_A UT O_LA YOUT_0,...,10 Flag Name: PREDE FINED_AUTO_LA YOUT_ n (n = Number of Particip ants) n Default V alue P.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-46 Polycom, Inc. CP_LA YOUT_1P4VER CP_LA YOUT_1P5 CP_LA YOUT_1P7 CP_LA YOUT_1P8UP CP_LA YOUT_1P8CENT CP_LA YOUT_1P8HOR_UP CP_LA YOUT_3X3 CP_LA YOUT_2P8 CP_LA YOUT_1P12 CP_LA YOUT_4X4 T able 22 -4 Flags: PREDEFINED_AUTO_LA YOUT_0,.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-47 Example: Table 22-5 illustrates the effect of modif ying the PREDEFINED_AUTO_LAYOUT_5 flag in conferences with fewer or more participants than the number of windows selected in the default layout.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-48 Polycom, Inc. CP_LA YOUT_1X2 CP_LA YOUT_1X2HOR CP_LA YOUT_1X 2VER CP_LA YOUT_2X1 CP_LA YOUT_1P2HOR CP_LA YOUT_1P.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-49 CS_ENABLE_EPC Flag Endpoints that support People+ may require a different si gnaling (for exampl e, FX endpoints). For these endpoint s, manually add the flag CS_ENABLE_EPC with the value YES (default value is NO) to the CS _MODULE_PARAMETERS tab.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-50 Polycom, Inc. be activated using the existing passwords. Only new conferencing entities wi ll be affected by the change.
Chapter 22-System Configur ation Flags Polycom, Inc. 22-51 If the default password length defined by the NUMERIC_ CONF_PASS_DEFAULT_LEN or NUMERIC_CHAIR_PASS _ DEFAULT LEN does no t fall within t he range defined by the minimum and maximum length an appropriat e fault is added to the Faults list.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide 22-52 Polycom, Inc. Flags Specific to Maximum Security Environment s - Ultra Secure Mode T he Collaboration Server can operate in one of two modes: Standard Security Mode or Ultra Secure Mode .
Polycom, Inc. 23-1 23 Ultra Secure Mode Ultra Secure Mode is the operating mode of the RealPresence Collaboration Server when deployed in a Maximum Security Environment . When the MCU is set to Ultra Secure Mode , all enhanced security features are activated and rigorously enforced.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-2 Polycom, Inc. — When downgrading t o a version that util izes the JITC_MODE System Flag , the administrator will need to se t the JITC_MODE flag to that of the ULTRA_SECURE_M ODE flag before the downgrade.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-3 4 Click OK to close the Update Flag dialog box. 5 Click OK to close the System Flags dialog box. System Flags affected by Ultra Secure Mode When the ULTRA_SECURE_MODE flag is set to YES the default and range values of the following flags are affected.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Ad min istrator ’s Guide 23-4 Polycom, Inc. Strong Passwords FORCE_STRONG_P ASSWORD_POLICY YES YES YES/NO NO HIDE_CONFERENCE_P ASSWORD YES/NO .
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-5 Certificate Management (PKI) Public Key Infrastructure PKI ( Public Key Infrastructure ) is a set of tools and policies deployed to enhance the security of data communications betw een networking entities.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-6 Polycom, Inc. The following diagram illustrat es the certificate exchange during th e TLS connection procedure.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-7 T rusted Certificates By clicking the column headers the Trusted Certificates can be sorted by: • Issued To • Issued By • Expiration Date • Status To add a certificate to the repository: Repeat steps 1 - 4 for each certificate that is to be added to the Certification Repository .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-8 Polycom, Inc. Option. Paste Certific ate and Send Certificate After you have received the certificate from the Certificate Authority: a Copy ( Ctrl + C ) the certificate information from the Certificate Authority’s e-mail to the clipboard.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-9 When the Activate Certificate button is clicked, all added Trusted Certificates and CRL s are installe d and the Collaboration S erver displays a n RealPresence Collaboration Server (RMX) Web Client/RMX Manager disconnection confir mation dialog box.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-10 Polycom, Inc. The Add dialog box is displayed with the configured parameters of the selected Network Service filled in. 3 Select the Certificate Method . (Defaul t is CSR ) — Only CSR can be selected for the Default Management Network Service .
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-11 For backward compati bility, with previous versions, either SHA-1 or SHA -256 can be selected as the hash algorithm used in th e creation of CSRs (Certificate Signing Requests). 5 C lick Send Certificate .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-12 Polycom, Inc. The check box is checked by default to Skip cer tificate validation for user logging session and no validation of expiration, CA signature or CRL/O CSP checking is performed.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-13 CRL (Certificate Revocation List) A CRL contains a summary of the installed Certificate Revocation Lists .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-14 Polycom, Inc. 5 The Open file dialog box is displaye d. The files are filtered according to the file type selected in Step b . 6 Enter the Certificate file name in the File nam e field or click to select the certificate file entry in the list.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-15 The certificate is removed and the Collaboration Server displays an RP Collaboration Server Web Client/Manager disconnection confirmation dialog box. 3 Click th e OK button. Login to the Collaboration Server to procee d with further management tasks.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-16 Polycom, Inc. • If the check box is unchecked the Global Responder URL is used. If the Global Responder URL is incorrectly configured a message, Global responder URL must be configured , is displayed .
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-17 Self-signed Certificates are indicated in the Certification Repository - Issued By field . SIP TCP Keep-Alive In compliance with UC APL requirements, the NAT Keep Alive method has been enhanced according to IETF RFC 5626 and RFC 6223.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-18 Polycom, Inc. For more information see " IP Ne twork Service Definition” on page 16-63 . Ta b l e 2 3 -3 System Flags - SIP_TCP_KEEP ALIVE_TYPE / BEHA VIOR Flag Possible Flag V alues SIP_TCP_KEEP ALIVE_TYPE NONE • No Keep Alive messages are sent.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-19 Keep Alive Frequency The Keep Alive frequency is set by the SI P Server using the Via Header keep and Flow Timer fields of the SIP Header . If the RMX is functioning as the server, the Keep Alive frequency is set according to the hard coded values listed in Table 2-2.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-20 Polycom, Inc. Managing system users includes: • User types that are not supported when the Ultra Secure Mode (ULTRA_SECURE_MODE=YES) is enabled. • Disabling and enabling system Users.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-21 Disabling Inactive Users Users can be automatically di sabled by the system when they do not log into the Collaboration Server application for a predefin ed period.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-22 Polycom, Inc. • Special characters: @ # $ % ^ & * ( ) _ - = + | } { : " ] [ ; / ? > < , .
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-23 Defining Password Aging The duration of password vali dity is determine d by the value of t he PASSWORD_EXPIRATION_DAYS System Flag . • Passwords can be set to be valid fo r durations of between 0 and 90 days.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-24 Polycom, Inc. Forcing Password Change When the system is in Ultra Secure Mode the user is forced to change his/he.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-25 User Login Record The system can display a record of the last Login of the user. It is d isplayed in the Main Screen of the Collaboration Server Web Client or Collaboration Server Manager . The user Login Record display is enable d when the LAST_LOGIN_ATTEMPTS System Flag is s et to YES .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-26 Polycom, Inc. Any attempt to exceed the maximum numbe r of management sessions per user results in the display of an error message: A user with this name is already logged into the system.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-27 The Banner Configuration dialog box allows the administrator to sel ect a Login Banner from a drop-down menu.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-28 Polycom, Inc. − Communications using, or d ata stored on, this IS are not private, a re subject to routine monitorin g, interception, and search, and may be disclosed or used for any US G authorized purpose.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-29 Customizing Banners The Login and Main Screen banners can be customized to display conference information, assistance information or warn ing text as required in the Ultra Secure Mode .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-30 Polycom, Inc. Banner Display Login Screen Banner The Login screen banner can display any te xt, fo r example the terms and conditions for system usag e. The default text is that requ ired in Ultra Secure Mode .
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-31 Main Screen Banner The Main Screen banner is displayed at the bottom of the screen, as follows: When the Collaboration Server is configured to work i.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-32 Polycom, Inc. Securing an External Dat abase TLS 1.0 is used when securing communications between the Collaboration Server and an external database . The certificate is installe d on the database server and the Collaboration Server is the client.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-33 St andard Security Mode Internal Collaboration Server database + External Database First authentication is via the internal Collaborat ion Se rver databas e. If it is not successful, authentication is via the External Database .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-34 Polycom, Inc. Enabling Active Dir ectory Integration To configure Directory Services: 1 On the Colla boratio n Serve r Menu , click Setup > Directory Services . The Directory Services - Configuration dialog box is displayed.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-35 3 Click th e Role Mapping tab. The Directory Services - Role Mapping dialog box is dis played. Each of the Collaboration Server user types: Administr.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-36 Polycom, Inc. MLPP (Multi Level Preced ence and Preemption) In compliance with UC APL requirements, Quality of Se.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-37 Enabling Precedence Precedence is disabled by default. It is enabled b y using the Setup > Precedence Settings menu to display the Precedence Settings dialog box. Precedence is enabled by selecting the Use Precedence check box.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-38 Polycom, Inc. • SIP Dial in participants, both defined and undefined, do not inherit Precedence or Domain characteristics from the Participant’s Addr ess Book .
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-39 • Rejected calls receive a 417 Error response. •I f t h e Require tag is null, the call is connected and assigned ROUTINE priority in the first defined Precedence Domain •I f t h e Use Precedence check box in Precedence Settings is cleared, the RMX will not reject such calls.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-40 Polycom, Inc. Dial-out calls For Dial-out calls, the SIP Message header information for the Prece dence Domain and Resourc e Priority ( r-priority ) of the call is config urable.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-41 Configuring and Modifying Preced ence Domains and DSCP V alues The Precedence Domains and DSCP values for each Precedence Domain can be configured and modified per MCU .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-42 Polycom, Inc. 3 Click OK . — The following System Flags must be added to system.cfg if their values are to be modified: • QOS_MANAG EMENT_NETWORK - the value of the flag (hex) is used as the DSCP value for the RMX Management Network .
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-43 •M e d i a The following 802.1x Authentication methods are supported: •E A P - M D 5 •E A P - T L S •P E A P v 0 •M S C H A P v 2 Certificate Repository Implementation of 802.1x Authentication requires a certificate, which is obtained from the Certificate Repository .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-44 Polycom, Inc. Modify the Ethernet Settings table fields as set out in Table 23-12: Enabling 802.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-45 Disabling 802.1x Authentication Switching to http mod e from https mode by inserting a USB key containing a file named RestoreFactorySecurityDefaults.txt into the RTM- IP USB port disables 802.1x functionality Ethernet Monitoring 802.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-46 Polycom, Inc. • Bad Configuration • Link Status not Detected White List Access In compliance with UC APL requ.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-47 4 Select the Enable Whitelist check box. All IP addresses in the list are displayed and the Add and Remove buttons become active.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-48 Polycom, Inc. a To Add IP addresses: For each IP address to be added to the White List : i) In the Add IP Address field enter an IP address to be added to the White List and click the Add button.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-49 System Flag The ANAT Protocol selection is controlled by the ANAT_IP_PROTOCOL_SETTING System Flag. To modify it, manually add it to system.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-50 Polycom, Inc. • An endpoint declaring SIP BF CP TCP is connected with video and audio but without Content . The SIP BFCP TCP channel will not be connected. • The following resolutions are supported with H.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-51 Enabling AS-SIP Content AS-SIP Content is enabled in the New Profile / Profile Properties - Video Quality tab.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-52 Polycom, Inc. • Traffic redirec tion Malicious devices can however us e these capabilities in order to divert, intercept, detect, network traffic.
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-53 System Flag: ENABLE_SENDING_ICMP_D ESTINA TION_UNREACHABLE This System Flag enables the administrator to control whether the RMX sends ICMP Destination Unreachable Messages (ICMP message type #3 ) .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-54 Polycom, Inc. For backward compatibility with previous versions, either SHA-1 or SHA-256 can be selected as the hash algori thm used in the creation of CSRs .
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-55 Non-hashed Passwords All non-hashed passwords are stored en crypted as set out in Table 23-17. Downgrade from new version to old version Before the d.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-56 Polycom, Inc. In compliance with UC APL requirements, PKI Self-signed Certificates are supported for the both the Default Manageme nt and IP Network Services .
Chapter 23 - Ultra Secure Mode Polycom, Inc. 23-57 Self-signed Certificates are indicated in the Certification Repository - Issued By field . Media Encryption and Authentication In compliance with UC_APL _SEC_0013, the RMX support s Privacy Protocol AES_CM_128_HMAC_S HA1_32, in addition to A ES_CM_128_HMAC_SHA1_ 80.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 23-58 Polycom, Inc..
Polycom, Inc. 24-1 24 Collaboration Server Hardware Monitoring The status and properties of the Collaboration Server hardwa re components can be viewed and monitored in the Hardware Monitor list pane. V iewing the St atus of the Hardware Component s The Hardware Monitor’s status column displays the present st atus of the hardware components.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-2 Polycom, Inc. The Hardware Monitor pane is displayed. The Hardware Monitor pane displays the following Collaboration Server hardware component’s status columns: In the Hardware Monitor , Slots 1 & 2 may sometimes appear as duplicates in the Slot list.
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-3 HW Monitor Pane T o olbar The following buttons appear in the tool bar of the Hardware Monitor: V iewing the Properties of Real.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-4 Polycom, Inc. To view the MCU Proper ties: 1 In the Hardware Monitor pane, either double-click or right-cl ick and select Properties for RMX 1500, slot 0 .
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-5 2 Click t he Event Log tab to view a log of events that were recorded by the system for the Collaboration Server. The logged events can be saved to a *.xls file by clicking the Save Event Log button.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-6 Polycom, Inc. 3 Click the Active Alarms tab to view alarms related to the Collaboration Server, i.
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-7 2 Click th e Event Log tab to view a log of events recorded by the system on the HW component. For mo re inform ation, see " MCU Properties - Event Log” on page 24-12 . 3 Click th e Active Alarms tab to view alarms relate d to the hardware component, i.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-8 Polycom, Inc. To View the Supportin g Hard ware Components Properties: 1 In the Hardware Monitor pane, either double-click or right-c lick and select properties for the desired supporting hardware component.
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-9 FAN Properties: The Collaboration Server unit’ s chassis c ontains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-10 Polycom, Inc. LAN 1, LAN 2, LAN 3 Properties: The Collaboration Server unit’s chassis contains 3 external LAN connector s which register the following information listed belo w.
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-11 The Hardware Properti es dialog box has the following structure: To view the MCU Proper ties: 1 In the Hardware Monitor pane, either double-click or right-click and sel ect properties for RMX 2000, slot 0 .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-12 Polycom, Inc. 2 Click the Event L og tab to view a log of events that were record ed by the system for the Collaboration Server. The logged events can be saved to a *.
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-13 3 Click th e Active Alar ms tab to view alarms rel ated to the Collaboration Server, i.e. temperatures and main power sensors. The Active Alarms dialog box di splays fields that rel ate to faults and errors d etected on the Collaboration Server by sensors.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-14 Polycom, Inc. 2 Click the Event Log tab to view a log of ev ents that was recorded by the system on the HW component. For more information, see " MCU Properties - Event Log” on page 24-12 .
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-15 FAN Properties: The Collaboration Server unit’ s chassis c ontains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-16 Polycom, Inc. LAN 0, LAN 1, LAN 2 Properties: The Collaboration Server unit’s chassis contains 3 external LAN connector s which register the following information listed belo w.
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-17 The Hardware Properti es dialog box has the following structure: To view the MCU Proper ties: 1 In the Hardware Monitor pane, either double-click or right-click and sel ect Properties for RMX 4000, slot 0 .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-18 Polycom, Inc. 2 Click the Event L og tab to view a log of events that were record ed by the system for the Collaboration Server. The logged events can be saved to a *.
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-19 3 Click th e Active Alar ms tab to view alarms rel ated to the Collaboration Server, i.e. temperatures and main power sensors. The Active Alarms dialog box di splays fields that rel ate to faults and errors d etected on the Collaboration Server by sensors.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-20 Polycom, Inc. 2 Click the Event Log tab to view a log of ev ents that was recorded by the system on the HW component. For more information, see " MCU Properties - Event Log” on page 24-12 .
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-21 FAN Properties: The Collaboration Server unit’ s chassis c ontains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-22 Polycom, Inc. LAN 0, LAN 1, LAN 2 Properties: The Collaboration Server unit’s chassis contains 3 external LAN connector s which register the following information listed belo w.
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-23 Connecting to th e Shelf Management Server: Access the Collaboration Server browser and click Hardware Monitor . The Hardware Monitor pane opens. On the Hardware Monitor toolbar click the Shelf Manager icon.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-24 Polycom, Inc. 1 In the list pane tool bar, click the Basic Mode ( ) button.
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-25 After login th e following screen appears. The MPM+/MPMx cards indicate “Resetting” and later switch to “Diagnostics”. The status of RTM-IP/RTM IP 1500/RTM-IP 40 00 and CNTL/CNTL 1500/CNTL 4000 components change to “Diagnostics”.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-26 Polycom, Inc. 5 Run Diagnostic Tests & Tests M onitoring by clicking the Run Tests button. In the Hardware Monitor pane, the toolbar and card statuses change to Tests in progress .
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-27 6. The Diagno stics Summary p ane is displaye d at the bottom of the H ar dwar e Monitoring pane.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-28 Polycom, Inc. Performing Advanced Mode Diagnostics To run Advanced Mode Diagnostics on a Hardw are Component: 1 In the list pane tool bar, click the Advanced Mode ( ) button.
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-29 2 In the Reset Confirmation dialog box, click Yes . 3 The Collaboration Server resets. Re-enter the Shelf Manager IP address in the browser and Login using an “Administ rator” Login.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-30 Polycom, Inc. You can view Diagnostic Tests & Te sts Monitoring by clicking the Advanced Diagnostics Tab. The Diagnostics Tests & Monitoring Tests panes are displayed on the right side of the window pane.
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-31 Figure 24-4 RealPresence Collaboration Server (R MX) 1500 Diagnostics T ests & Monitoring T e sts 5 When the Collaboration.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-32 Polycom, Inc. 7 The selected te sts are initialized. In the Tests Monitoring pane there is an indication of the Connection Status of the Te sts. 8 This process may take some time.
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-33 Cards Monitor The Cards Monitor tab displays th e status of the selected tests being run on the currently viewed card, i.e. slot 5, described below. T ab le 24-21 T ests Monitoring - MCU Monitor Parameters Column Description Card The card’s slot number , i.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-34 Polycom, Inc. Error Buffer The Error Buffer tab displays the errors encountered during testing of the cards. T ab le 24-23 T ests Monitoring - Card Monitor Parameters Column Description Te s t i d The test ID number .
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-35 T emperature T hresholds On each Collaboration Server card or there ar e temperature sensors that are placed near specific components on the card. In the Hardware Monitor you can view the properties of each card together with the i r temperatu re statuses.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-36 Polycom, Inc. Collaboration Server RTM-IP 1500/RT M-IP/RTM IP 4000 Card Properties To view the Collaboration Server RTM- IP 1500/RTM-IP/RTM IP 4000 Properties: 1 In the Hardware Monitor pane, right-click the RTM IP entry and then select Properties .
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-37 2 Click Active Alarms . Figure 24-8 RealPresence Co llaboration Server (RMX) 2 000 CNTL T emperature Sensors The hottest capacity sensor on the CNTL card is sensor 10, and whe n this sensor reaches 70 ° (degrees) Centigrade, it trig gers an "Upper Major" event.
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-38 Polycom, Inc. MPM+ Card Proper ties To view the MPM+ Properties: 1 In the Hardware Monitor pane, right-click the M PM+ entry and then select Pro perties . 2 Click Active Alarms .
Chapter 24-Collabora tion Server Hardware Monit oring Polycom, Inc. 24-39 MPMx Card Proper ties To view the MPMx Properties: 1 In the Hardware Monitor pane, right-click the MPMx entry and then select Prop erties .
RealPresence Collabora tion Server (RMX) 1500/2000/4000 Admin istrator’s Guide 24-40 Polycom, Inc..
Polycom, Inc. A-1 Appendix A Disconnection Causes If a participant was unable to connect to a c onference or was disconnected from a conference, the Connection Status tab in the Participant Properties dialog box indicates the call disconnection cause.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide A-2 Polycom, Inc. H323 call closed. Small bandwidth The gatekeeper a llocated insufficient bandwi dth to the connection with the endpoint. H323 call closed. No port left There are no free ports left in the IP card.
Appendix A-Disconnecti on Causes Polycom, Inc. A-3 H323 call closed. Remote sent bad capability There was a pr oblem in the capabilities sent by the endpoint. H323 call closed. Local capability wasn't accepted by remote The endpoint did not accept the capabilities sent by the gatekeeper .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide A-4 Polycom, Inc. SIP client error 40 7 The endpoint sent a SIP C lient Error 407 (Proxy Authentication Required) response. The client must first authent icate itself with the proxy .
Appendix A-Disconnecti on Causes Polycom, Inc. A-5 SIP forbidden The SIP server rejected the reque st. The server understood the request, but is refusing to fulfill it.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide A-6 Polycom, Inc. SIP server error 500 The SIP server sent a SIP Server Error 500 (Server Internal Error) response. The server encoun tered an unexpected cond ition that prevented it from fulfilling the request.
Appendix A-Disconnecti on Causes Polycom, Inc. A-7 ISDN Disconnection Causes Ta b l e A - 2 ISDN Disconnection Causes Disconnectio n Cause Number Summary Description 1 Unallocated (unassigned number) No route to the number exists in the ISDN network or the number was not found in the routi ng table.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide A-8 Polycom, Inc. 22 Number Changed Same as Cause 1. The diagnostic field contains the new called user number . Cause 1 is used if the network does not support this cause value.
Appendix A-Disconnecti on Causes Polycom, Inc. A-9 53 Outgoing Calls Barred Within Closed User Group (CUG) Outgoing calls are n ot permitted for this member o f the CUG . 55 Incoming Calls Barred within CUG Incoming calls are not permitte d for this member of the CUG .
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide A-10 Polycom, Inc. 86 Call Having the Requested Call Identity Has Been Cleared A RESUME message cannot be executed by the network as a result of the call having been cleared while suspen ded.
Appendix A-Disconnecti on Causes Polycom, Inc. A-11 103 Par ameter Non- Existent or Not Implemented – Passed On (national use) A message was r e ceived cont aining parame ters that are not defined or of a type that is defined but not implemented.
RealPresence Coll aboration Server (RMX) 1 500/2000/4000 Administ rator’s Guide A-12 Polycom, Inc..
Polycom, Inc. B-1 Appendix B Active Alarms Ta b l e B - 1 Active Alarms Alarm Code Alarm Description A matching activation key is required. T o cancel the upgrade process, reset the Collaboration Server The system upgrade requires that a valid activation key be entered .
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide B-2 Polycom, Inc. Card failure Possible reasons for the card failure: • Resetting Card • Resetting component • U.
Appendix B-Active Alarms Polycom, Inc. B-3 CPU slot ID not identified The CPU slot ID required for Ethernet Settings wa s not provided by the Shelf Management. D channel cannot be established DEBUG mode enabled Possible explanations: • System is running i n DEBUG mode.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide B-4 Polycom, Inc. Event Mode Conferencing reso urces deficiency due to inappropri ate license.
Appendix B-Active Alarms Polycom, Inc. B-5 Fallback version is b eing used Fallback version is being used. Restore current version. V ersion being use d: [running version ]; Current version: [current version].
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide B-6 Polycom, Inc. Gatekeeper failure Possible reasons for the Gatekeeper failu re: • Failed to register to alternate Gateke eper . • Gatekeeper discovery state. - Check GK IP address (GUI, ping) • Gatekeeper DNS Host name not found.
Appendix B-Active Alarms Polycom, Inc. B-7 Hot backup: Network issue Hot Backup: Paired MCU is unreachable. Initialization of ice stack failed Insufficient resources The number of resources in the license is higher than the actual system resources. Check the media cards or insert a media card.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide B-8 Polycom, Inc. Missing Central Signa ling IP configuration MPL startup failure. Authentication not received. Authentication was not received from Switch. Check the switch card.
Appendix B-Active Alarms Polycom, Inc. B-9 Port configuration was modified Power off Power Problem Level Critical Power Problem Level Major Product activation failure Assign a new acti vation key .
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide B-10 Polycom, Inc. RTM ISDN card startup pr ocedure error The RTM ISDN card cannot complete its startup procedure (usually after system reset). Check the card and/or reset the card.
Appendix B-Active Alarms Polycom, Inc. B-11 SIP TLS: Registration server not responding This alarm is displayed when the Collaboration Server does not receive a response from the OCS to the registrati on req uest in the expected time frame.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide B-12 Polycom, Inc. The system has been c onfig ured for Ultra Secure Mode, but communicati on is not secured until a TLS certificate is installed and the MCU is set to Secured Communication.
Polycom, Inc. C-1 Appendix C CDR Fields - Unformatted File The CDR (Call Detail Records) utili ty is used to retrieve conference information to a file. The CDR utility can retrieve conference information to a file in both formatted and unf ormatted formats.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-2 Polycom, Inc. The Conference Summary Record The conference summary record (the first reco rd in the unformatted CD.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-3 Event Records The event records, that is, all r ecords in the un formatted file except the first record, contain standard fields, such as the event type code an d the time stamp, followed by fields that are event specific.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-4 Polycom, Inc. Event T ypes The table below contains a list of the events th at can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-5 10 DEFINED P ARTICIP ANT Information about a de fined partic ipant, that is, a participant who was added to the conference befo re the conference started.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-6 Polycom, Inc. 28 SIP PRIV A TE EXTENSIONS Contains SIP Private Extensions information. For more information about the fields, see T able C-25, “ Event Fields for Event 28 - SIP PRIV A TE EXTENSIONS,” on page C-31 .
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-7 101 USER ADD P ARTICIP ANT A user added a participant to the conference during the conference. For more information about the fields, see T able C-14, “ Event Fields for Events 10, 101, 105 - DEFINED P ARTICIP ANT , USER ADD P ARTICIP ANT , USER UPDA TE P ARTICIP ANT ,” on page C-20 .
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-8 Polycom, Inc. 109 OPERA TOR A TTEND P ARTY The Collaboratio n Server User moved the participant to the Operator conference.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-9 2012 RESERVED P ARTICIP ANT CONTINUE 2 Additional information about a D EFINED P ARTICIP ANT event.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-10 Polycom, Inc. Event S pecific Fields The following tables describe the fields wh ich are specific to each type of event. 5001 CONFERENCE ST ART CONTINUE 4 Additional information abo ut a CONFERENCE ST ART event.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-11 Auto T e rminate Indicates whether the conference wa s set to end automatically if no parti cipan t joins the conferen ce for a predefin ed.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-12 Polycom, Inc. T120 Rate Not supported. Always contains the value 0 . Ta b l e C - 4 Eve nt Fields for Event 2001 - CONFERENCE ST ART CONTINUE 1 Field Descrip tion Audio T ones Not supported.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-13 Minimum Number of Participants The number of particip ants for whic h the system reserved resources. Additional participants may join the conference without pri or reservation until all the resources are utilize d.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-14 Polycom, Inc. Lecture Mode T ype Indicates the type of Lecture Mode, as follows: 0 - None 1 - Lecture Mode 3 - Presentation Mode Lecturer Note: This field is only relevant if the Lecture Mode T yp e is Lecture Mode.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-15 Ta b l e C - 6 Event Fields for Event 6001 - CONFERENCE ST ART CONTINUE 5 Field Descrip tion Encryption Indicates the conference encry ption setting, as follows: 0 - The conference is not encrypted.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-16 Polycom, Inc. Call T ype The call type, as follows: 68 - 56 KBS dat a call 72 - 1536kbs data call (PRI only) 75 -.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-17 Calling Participant Phone Number The telephone number used for dial-in. Called Participant Number T ype The type of number called, as follo.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-18 Polycom, Inc. Participant ID The identification number assign ed to the participant by the MCU.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-19 Secondary Cause (cont.) 15 - V ideo stream violation due to incompatible annexes or other discrep ancy .
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-20 Polycom, Inc. Mux Board ID Not supported. Always contains the value 0 . Mux Unit ID Not supported. Always contains the value 0 . Audio Codec Board ID Not supported.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-21 Dialing Dire ction The dialing direction, as fo llows: 0 - Dial-out 5 - Dial-in Bonding Mode Not supp orted. Always cont ains the value 0 . Number Of Channels Note: This field is o nly relevant to ISDN/PSTN participants.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-22 Polycom, Inc. Number of MCU Phone Numbers Note: This field is only relevant to ISDN/PSTN participant s. The number of MCU phone numbers. In a dial-in connection, the MCU phone number is the number dialed by the participant to connect to the MCU.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-23 Undefined Participant Indicates whether are not the particip ant is an undefined particip ant, as follows: 0 - The participant is not an undefined participant. 2 - The participant is an undefined participant.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-24 Polycom, Inc. T able C-16 Event Fields for Event 201 1 - DEFINED P ARTICIP ANT CONTINUE 2, Event 2012 - USER ADD .
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-25 T ab le C-18 Event Fields for Events 17, 23 - H323 P ARTICIP ANT CONNECTED, SIP P ARTICIP ANT CONNECTED Field Descrip tion Participant Name The name of the participant. An empty field “” denotes an unidentifi ed participant or a particip ant whose name is unspecified.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-26 Polycom, Inc. Secondary Cause Note: This field is only relevant if th e Participant S tatus is Secondary .
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-27 Restrict Not supported. Always cont ains the value 0 . Audio Only Indicates the participant’ s Aud io Only setting, as follows: 0 - The p.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-28 Polycom, Inc. Chair Not supported. Always contains the value 0 . Video Protocol The video protocol , as follows: 1 - H.261 2 - H.263 4 - H.264 255 - Auto Broadcasting Vo l u m e The broadcasting volume assigned to the participant.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-29 H.323 Participant Alias T ype/SIP Participant Address Ty p e Note: This field is only relevant to IP participant s.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-30 Polycom, Inc. T able C-22 Event Fields for Event 21 - SET P ARTICIP ANT DISPLA Y NAME Field Descrip tion Particip.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-31 Recording Link Name The name of the Recording Li nk. Recording Link ID The Recording Link ID. S tart Recording Policy The start recording policy , as fo llows: 1 - S tart recording automatically as soon as the first participant connects to the confer ence.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-32 Polycom, Inc. Participant Current Rate The participant line rate in Kbps. T able C-28 Event Fields for Event 32 Field Descrip tion IP V6 IPv6 address of the participant’s endpoint.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-33 T ab le C-31 Event Fields for Event 35 - SVC SIP P ARTICIP ANT CONNECTED Field Description Participant Name The name of the particip ant.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-34 Polycom, Inc. T able C-33 Event Fields for Events 102,103, 104 - USER DELETE P ARTICIP ANT , USER DISCONNECT P AR.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-35 Party ID The identification number assigned to the participant by the MCU. Connection T ype The connection type, as follows: 0 - Dial-out 5 - Dial-in Bonding Mode Note: This fiel d is only relevant to ISDN/PSTN participants.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-36 Polycom, Inc. Net SubService Name Note: This field is only relevant to dial-out, ISDN/PSTN participant s. The network sub-se rvice name. An empty field “” means that MCU selects the default sub-service.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-37 Video Protocol The vide o protocol, as follows: 1 - H.261 2 - H.263 3 - H.264* 4 - H.264 255 - Auto Audio Volume The broadcasting volume assigned to the participant. The value is between 1 (lowest) and 10 (loudest).
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-38 Polycom, Inc. H.323 Party Alias T ype/SIP Pa rty Address T ype Note: This field is only relevant to IP participants. For H.323 participants, the alias type, as follows: 7 - E164 8 - H.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-39 Disconnection Cause V alues T ab le C-39 Event Fields for Event 3010 - P ARTICIP ANT INFORMA TION Field Descrip tion Info1 Info2 Info3 Info4 The participant information fields.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-40 Polycom, Inc. 154 H323 call close. Alt Gatekeeper failure 191 H323 call clos e. Remote busy 192 H323 call clos e. Normal 193 H323 call clos e. Remote reject 194 H323 call clos e.
Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-41 300 SIP redirection 300 301 SIP moved permanently 302 SIP moved temporarily 305 SIP redirection 305 380 SIP redirection 380 400 SIP client .
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide C-42 Polycom, Inc. MGC Manager Event s that are not Supported by the Collaboration Server The following MGC Manager ev.
Polycom, Inc. D-1 Appendix D Ad Hoc Conferencing and External Dat abase Authentication The RealPresence Collaboration Server (RMX) 1500/2000/4 000 Ad Hoc conferencing feature enables participants to start ongoing conferen ces on-the-fly, without prior definition when dialing an Ad Hoc-enabled Entry Queue.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide D-2 Polycom, Inc. 4 The MCU checks whether a conference with the same Confe rence ID is running on the MCU. If there is such a conference , the partic ipant is moved to that conference.
Appendix D-Ad Hoc Conferencing and External Da tabase Authentication Polycom, Inc. D-3 Entry Queue Level - Conferen ce Init iation V alidation with an External Dat abase Application Starting a new con.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide D-4 Polycom, Inc. — Conference Information, such as the co ntact person name. These fields correspond to Info 1, 2 and 3 fields in the Conference Properties - Information dialog box.
Appendix D-Ad Hoc Conferencing and External Da tabase Authentication Polycom, Inc. D-5 Conference access authenti cation can be performed as: • Part of the Ad Hoc c onferencing flow where the partic.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide D-6 Polycom, Inc. • If the Conference IVR Service is configured to prompt for the chairperson identifier and password, the participant is requested to enter the chairperson identifier.
Appendix D-Ad Hoc Conferencing and External Da tabase Authentication Polycom, Inc. D-7 • If the Conference IVR Service is configured to prompt for the Conference password, the participant is requested to enter the conferen ce password.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide D-8 Polycom, Inc. • Ad Hoc - enabled Entry Queue Ad Hoc conferencing must be enabled in the Entry Queue and a Profile must be assigned to the Entry Queue. In addition, an Entry Queue IVR Se rvice supporting conference ID request.
Appendix D-Ad Hoc Conferencing and External Da tabase Authentication Polycom, Inc. D-9 MCU Configuration to Communicate with an External Dat abase Application To enable the communication with the external database application, several flags must be set in the System Con figuration.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide D-10 Polycom, Inc. Enabling External Dat abase V alidation for St arting New Ongoin g Conferences The validation of th.
Polycom, Inc. E-1 Appendix E Particip ant Properties Advanced Channel Information The following appendix details the properties connected with information about audio and video parameters, as well as, problems with the network which can affect the audio and video quality.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide E-2 Polycom, Inc. RTP Stat is ti cs Actual loss T he number of missing packets counted by the IP card as reported in the last RTP S tatistics report. If a p acke t that was considered lost arrives later , it is de ducted from the packet loss count.
Appendix E-Participant Properties Advance d Channel Information Polycom, Inc. E-3 Fragmented Indicates the number of packet s that arrived to the IP card fragmented (i.
RealPresence Collaboration Server (RMX ) 1500 /2000/4000 Administrator’ s Guide E-4 Polycom, Inc..
Polycom, Inc. F-1 Appendix F Secure Communication Mode The RMX™ can be configured to work in Secure Mode or Ultra Secure Mode . For more information see " Ultra Secure Mode” on page 23-1 and " Flags Specific to Maximum Security Environments - Ultra Secure Mode” on page 22-52 .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide F-2 Polycom, Inc. Cer tificate T emplate Requirements The specific security certificate requir ements for Collaboration Servers used in Maximum Security Environments are: • Support of 2048-bit encryption keys.
Appendix F-Secure C ommunic ation Mo de Polycom, Inc. F-3 Purchasing and Inst alling a Certificate Once a certificate is purchased and re ceived it is stored in the Collaboration Server and used for all subsequent secured connecti ons.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide F-4 Polycom, Inc. The Management Security Properties dialog box is displayed.
Appendix F-Secure C ommunic ation Mo de Polycom, Inc. F-5 For more information see: •" Configuring Direct Connections to the Collaboration Server” on page G-1 •" Connecting to the Alternate Management Network” on page G-6 . Restoring Default s For details see " Restoring Defaults” on page J-1 .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide F-6 Polycom, Inc..
Polycom, Inc. G-1 Appendix G Configuring Direct Connections to the Collaboration Server Direct connection to the Collaboration Server is necessary if you want to: • Modify the Collabor ation Server’s Factory Default Management Network settings without using the USB memory stick.
RealPresence Collaboration Server (RMX) 1500 /2000/4000 - Administrator’ s Guide G-2 Polycom, Inc. Configuring the Wo rkst ation The following procedures show how to modify the workstation’s networking parame ters using the Windows New Connection Wizard .
Appendix G-Configuring Direct Connections to the Coll aboration Ser ver Polycom, Inc. G-3 4 In the Local Area Connection Properties dialog box, sele ct Internet Protoco l [TCP/IP] > Properties . 5 In the Internet Protocol (TCP/IP) Properties dialog box, select Use the follo wing IP address .
RealPresence Collaboration Server (RMX) 1500 /2000/4000 - Administrator’ s Guide G-4 Polycom, Inc. 7 Click the OK button. Connecting to the Management Network To connect directly to the Collabor ation Server: 1 Using a LAN cable, connect the workstati on to the LAN 2 Port on the Collaboration Server’s back panel.
Appendix G-Configuring Direct Connections to the Coll aboration Ser ver Polycom, Inc. G-5 The Fast Configuration Wizard starts. If no USB me mory stick is detected and e ither : this is the First Time.
RealPresence Collaboration Server (RMX) 1500 /2000/4000 - Administrator’ s Guide G-6 Polycom, Inc. 9 In the Collaboration Server Web Client Login screen, enter the default Username ( POLYCOM ) and Password ( POLYCOM ) and click the Login but ton.
Appendix G-Configuring Direct Connections to the Coll aboration Ser ver Polycom, Inc. G-7 Connecting to the Co llaboration Server via Modem Remote access to the Collaboration Server’s Alternate Management Network is supported via an external PSTN <=> IP modem.
RealPresence Collaboration Server (RMX) 1500 /2000/4000 - Administrator’ s Guide G-8 Polycom, Inc. Procedure 3: Create a Dial-up Connection To create a dial-up co nnection: This procedure is performed once. Only the Dial field in the Connect applet (see step 10 on page G-11 ) is modified for connect ion to different modems.
Appendix G-Configuring Direct Connections to the Coll aboration Ser ver Polycom, Inc. G-9 4 In the Getting Ready box, select Set up my co nnection manually and cli ck the Next button. 5 In the Internet Connection box, select Connect using dial-up modem and click the Next button.
RealPresence Collaboration Server (RMX) 1500 /2000/4000 - Administrator’ s Guide G-10 Polycom, Inc. 7 In the Phone Number to Dial box, enter the Phone Number for the modem and click the Next button. 8 In the Connection Availability box, select Anyone’s use and click the Next button.
Appendix G-Configuring Direct Connections to the Coll aboration Ser ver Polycom, Inc. G-11 10 The Connection applet i s displayed w ith the field values filled in as specified by the New Connection Wizard . 11 Click t he Dial button to establish a connection to LAN 3 Port via the modem.
RealPresence Collaboration Server (RMX) 1500 /2000/4000 - Administrator’ s Guide G-12 Polycom, Inc. Procedure 4: Connect to the Collaboration Server To Connect using the RMX Manager: To use the browser: 4 In the browser’s command line, enter http://<MCU Control Unit IP Address>/ RmxManager.
Polycom, Inc. H-1 Appendix H Setting the Collaboration Server for Integration Into Microsof t Environment Overview The Polycom® Visual Communica tions offers high quality video and audio multipoint conferencing by integrating the Polycom netw ork devices and endpoints into Microsoft® platforms.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-2 Polycom, Inc. TLS certificates can be ge nerated using the following methods: CSR, PFX and P EM; each giving different options for Encryption Key length . Table H-1 lists the SIP TLS Encryption Key length support for the various system components.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-3 Figure H-1 Collaboration Server Multiple Networks T opology ICE is supported with this configuration from Version 7.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-4 Polycom, Inc. Interactive Connectivity Est ablishment (ICE) Interactive Connectivity Establishment (ICE) pr ovides a structure/pr otocol to unify the various NAT Traversal techniques th at are used to cross firewalls.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-5 Branch Office - a connection between an endpoint that is behind a firewall and the Collaboration Server that reside in the same zone. The user in the Branch Office can also place and receive calls from other enterprise s and remote users.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-6 Polycom, Inc. For example, if company B wants to set up fe deration with company A and receive and send S.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-7 For a detailed description of the configuration of the Polyco m conferencing components for .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-8 Polycom, Inc. 2 Expand the Enter prise Pools list. 3 Right-click the server pool icon, click Properties > Front End Properties . The Pool Front End Properties dialog box opens.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-9 4 Click th e Host Authorizati on tab. 5 Click th e Add button to add the Collaboration Server as trusted host. The Add Authorized Host dialog box opens.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-10 Polycom, Inc. 10 Click the Add button. The Add Static Routes dialog box opens. 11 In the Matching URI section, enter the Domain name for the Collaboration Server.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-11 Optional. Setting the St atic Route & T rusted Host for Collaboration Server in the Loa.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-12 Polycom, Inc. Collaboration Server in the Office Communications Server” on page 7 .
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-13 Setting the Numerical Dialing Method The Collaboration Server can be configured as a Voice .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-14 Polycom, Inc. For a detailed description of the configuration of the Polycom conferencing components for.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-15 The Office Communications Server in frastructu re uses the WMI class MSFT_SIPTrustedAddInServiceSetting to store information for each voice gatewa y in the infrastructure.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-16 Polycom, Inc. To establish the voice route: 1 Open the OCS R2 management Console and right click on Forest and then click Properties > Voice Properties .
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-17 6 In the Target Regular Expression field enter ^ and the MCU prefix as defined in the gatekeeper. This prefix is also defined in the Collaboration Server IP Network Service .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-18 Polycom, Inc. 7 In the Gateways - Addresses box, click the Add button.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-19 4 In the right pane, right-click one or more us ers whom you want to configure, and then select Configure users . The Welcome to the Configure Users Wizard opens.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-20 Polycom, Inc. 12 Select Change locatio n profile for selected users. 13 Select a location profile from the list, and then click Next . 14 On the Ready to Configure Users dialog box, review the settings, and then click Next .
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-21 3 Click th e Communications tab . 4 Click th e Telepho ny Setting s - Configure button. The Telephony Options dialog box opens. 5 Select the Enable Enterprise Voice option.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-22 Polycom, Inc. St arting a Conferencing Call from the MOC 1 In the Office Communicator application, en ter the number to dial, for example, 113344.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-23 PFX Method - Creating the Security (TLS) Certificate in the OCS and Exporting the Certifica.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-24 Polycom, Inc. 4 Select Create a New Certificate and click Next . The Delayed or Immediate Request window appears. 5 Select Send the Request immediately to an online certificate autho rity and click Next .
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-25 6 In the Name field, select the Collaboration Server name you entered in the FQDN field when defining the trusted host or as defined in the DNS server.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-26 Polycom, Inc. 10 In the Subject name field, select the FQDN name of the Collaborati on Server from the list or ente r its na me. Keep the default selection in the Subject alternate name field and click Next .
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-27 13 Ensure that the Select a certificate authority from the list detected in your environment option is selected and that the local OCS front end entity is selected.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-28 Polycom, Inc. 16 Select Assign certificate la ter and click Next (MS R2). The Certificate Wizard Completed window appears (MS R2). 17 Click Finish (MS R2) .
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-29 4 Select the certificate Subject Name of the Collaboration Server and click Next.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-30 Polycom, Inc. 7 If required, enter any password. For example, Polycom . Write down this pa ssword as you will have to manually creat e a password file in which this password will appear.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-31 Supporting Remote and Fe derated Users in Office Communications Server ICE Environment To e.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-32 Polycom, Inc. 3 In the New User wizard, defi ne the fo llowing parameters: 4 Click Next . 5 Enter the pass word that complies with th e Active Directory conventions and confirm the password.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-33 7 Click Next . The system displays summary information.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-34 Polycom, Inc. 3 In the Sign in name field, enter the Collaboration Server user name in the format SIP:rmx user name (for example sip:rmx1234) and select the domain name (for example, ilsnd.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-35 Collaboration Server Integration into the Microsof t L ync Server 2010 and L ync Server 2013 Environment s From Version 7.8, the The RMX interoperabilit y level with Lync 2013 is identical to Lync 2010.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-36 Polycom, Inc. • Setting an additional system flag may be re quired on the Collaboration Server when running Video Switching conferences. For more details, see " Collaboration Server Configur ation for CAC Implem entation” on page H-64 .
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-37 Content Sharing via Polycom CSS (Conte nt Sharing Suite) Plug-in for L ync Client s The Pol.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-38 Polycom, Inc. 4 Click the DNS tab. 5 In the DNS field, select Specify to define the DNS parameters.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-39 Defining a SIP Network Se rvice in the Collaboration Server and Inst alling the Security Certificate Your RealPresence Collaboration Server (RMX) system should be inst alled according to standard installation procedures.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-40 Polycom, Inc. 2 In the RMX Management pane, expand the Rarely Used list and click IP Network Services () . 3 In the IP Network Services pane, dou ble-click the Default IP Service ( , , o r ) entry.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-41 6 Click th e SIP Servers tab. 7 In the SIP Server, select Specify.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-42 Polycom, Inc. CSR Method - Creati ng the Certificate 12 Click the Create Certificate button. The Create Certificate Request dialog box is displayed. 13 Enter infor mation in all the f ollowing fields: 14 Click Send Details .
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-43 The Collaboration Server creates a New Certificate Request and ret urns it to the Create Certificate Request dialog box along with the information the user submitted.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-44 Polycom, Inc. CSR Method - Sending the certificat e After you have received the certificate from the Cer.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-45 — If the certifica te matches the private key, and the task is completed, a confirmation message indicating that the certif icate was created successf ully is displayed.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-46 Polycom, Inc. 28 Click the Browse button. The Open dialog box appears, lett ing you select th e certif icate file(s) to send to the M CU.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-47 33 In the Reset Confirmation di a l o g b o x , c l i c k No to modify the required syst em flags before resetting the MCU, or click Yes if the flag was already set .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-48 Polycom, Inc. In some configurations, the following flags may r equire modifications when MS_ENVIRONMENT.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-49 • AUTO – No forcing occurs and the Collaborati on Server negotiates a full set of Audio algorithm during capabilities exchange. • G711A/U or G722 – Set this flag val ue according to the hosting workstati on capabilities.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-50 Polycom, Inc. The following table describes the number of allocated video resources for each video resolution when using the RTV protocol.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-51 HD Frame Rate Flag Settings using the RTV Video Protocol The system flag MAX_ALLOWED_RTV_H D_FRAME_RATE defines the threshold Frame Rate (fps) in which RTV Video Protocol initiates HD resolutions.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-52 Polycom, Inc. Sharing Content via the Polycom CSS Plug-in for L ync Clients From version 8.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-53 • When set to NO (defa ult), Content is sent to all Lync clie nts over the video channel, including those with the Polycom CSS plug-in installed, even w hen the Send Content to Legacy Endpoints is disabled.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-54 Polycom, Inc. • The properties of the Lync client are t hose of a video participant. However, the Content channel will show 0 as there is no content channel.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-55 Adding Presence to Conferencing Entities in the Buddy List Registration of conferencing entities (Meeting Rooms, Entry Queues and SIP Factories) with the SIP server adds these confer encing entities to the buddy list with their presence.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-56 Polycom, Inc. •I n Multiple Ne tworks configuration, an IP Network Servi ce that is enabled for registration in a Conference Profile cannot be deleted. • Upgrading from previous versions to versi on 7.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-57 3 In the New Use r wizard, define the fo llowing parameters: 4 Click Next . 5 Enter the pass word that complies with th e Active Directory convention s and confirm the password.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-58 Polycom, Inc. Enabling the Conferencing Entity User Account for Office Communication Server or L ync Server The new Conferencing Entity user must be enabled for registration with the Office Communications Server or Lync Server.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-59 8 Select the following parameters: — In Assign users to a pool fie l d, select the required pool.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-60 Polycom, Inc. Selective registration is enabled by assigning a conference Profil e in which registration is enabled to the conferencing entities that requ ire registration.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-61 V erifying the Collaborat ion Server Conferencing Entity Routing Name and Profile Collabora.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-62 Polycom, Inc. When SIP registration is not enabled in th e conference profile, the Collaboration Server's registering to SIP Servers will each register with an URL derived from its own signaling address.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-63 Conferencing Entity Properties Registration status is reflected in the Properties - Networ .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-64 Polycom, Inc. Collaboration Server Configuration for CAC Implement ation Enabling CAC Implementation CAC.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-65 For example, if a participa nt with a line rate of 900Kbps connects to the conference to which all other participants are connected at a line rate of 1024kbps, the line rate of all participants will decrease to 900Kbps.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-66 Polycom, Inc. Connecting a Collaboratio n Server Meeting Room to a Microsof t A V -MCU Conference Microsoft Lync users can connect an Collabor ation Server Me eting Room to a conference running on the Microsoft A/V MCU.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-67 Configuring the Collaboration Server for Federated (ICE) Dialing The Collaboration Server D.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-68 Polycom, Inc. 7 Click the SIP Advanced tab. 8 In the ICE Envi ronmen t field, select MS (for Microsoft ICE implementation) to enable the ICE integration. This field is disabled if the Co llaboration Server is running in MPM Card Configuration Mode .
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-69 Monitoring the Connection to the STUN and Relay Se rvers in the ICE Environment 1 In the Collaboration Server Web browser, in the Collaboration Server Management pane, click Signal ing Monitor .
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-70 Polycom, Inc. 2 Click the Channel Status - Advance d tab.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-71 For detailed descripti on of ICE Active alarms, see " ICE Active Alarms” on page H-73 . ICE Participant IP Address The IP address and the Port number of the en dpoint used to pass through the media.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-72 Polycom, Inc. Active Alarms and T roubleshooting Active Alarms The following active alarms may be di spl.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-73 ICE Active Alarms When ICE environment is enabled in the Collab oration Server, failure to communicate with a required component tr iggers the display of an Active Alarm in the System Alerts pane.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-74 Polycom, Inc. T roubleshooting • At the end of the installation and configurat ion process, to test th.
Appendix H-Setting the Collab oration Ser ver for Integration Int o Microsoft Environment Polycom, Inc. H-75 • The communication between the OCS and the Collaboration Server can be checked in the Lo.
Polycom® RealPresence Collaboration Server (RMX) 1500 /2000/4000 Administrator’ s Guide H-76 Polycom, Inc..
Polycom, Inc. I-1 Appendix I Polycom Open Collaboration Network (POCN) Collaboration With Cisco’ s T elepresence Interoperability Protocol (TIP) TIP is a proprietary protocol created by Cisco for deployment in Cisco TelePresence systems (CTS) .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-2 Polycom, Inc. Conferences hosted on the Collaboration Server can include a mix of existing end points (that do not support TIP) and CTS endpoints. TIP -enabled endpoints must support TIP Ver sion 7 or higher.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-3 Figure I- 1 Single company with Polycom and Cisco Infrastructure - Polycom endpoints using SIP From Version 8.1.1 , Polycom endpoints can also connect to Entry Que u es, Meeting Rooms and conferences using all protocols, including TIP and SIP .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-4 Polycom, Inc. Cisco Unified Presence 8.5, 8.6 Network-based Presence and Instant Messaging. Cisco Unified Contact Center Express 8.0, 8.5 Call distributor (ACD), interactive voice response (IVR) and computer te lephony integration (CTI).
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-5 Collaborati on Server 7.6 and higher MCU: • Functions as the netw ork bridge for multipoint cal ls between H.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-6 Polycom, Inc. Call Flows Multipoint call with DMA In this example: • Collaboration Server prefix in the gatekee.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-7 Multipoint call without DMA In this example: • Collaboration Server prefix in the gatekeeper 72 • CUCM According to its Dial .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-8 Polycom, Inc. Comp any to Company Models Using a Service Provider Using this topology, both companies connect to a Service Provider via a Cisco Session Border Controller ( SBC) .
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-9 Model 1 The deployment architecture in Figure I-2 shows two companies: Company A and Company B . Company A - has deployed a Polycom solution including: • DMA • Collaboration Server • MLA • CMA Gatekeeper • Polycom telephony and desktop endpoints.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-10 Polycom, Inc. Call Flow Multipoint call via Serv ice Provider - Model 1 In this example: • Collaboration Serve.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-11 Model 2 The deployment architecture in Figure I-3 shows two companies: Company A and Company B . Company A - has the same deployment architecture as shown in "Single Company Model - Polycom and Cisco Infrastructure” on page I-2 .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-12 Polycom, Inc. The deployment architecture includes: Company A For a full description of Company A’s deployment, se e " Single Company Model - Polycom and Cisco Infrastructure” on page I-2 .
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-13 Call Flow Multipoint call via Serv ice Provider - Model 2 In this example: • Collaboration Server prefix in the gatekeeper72 .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-14 Polycom, Inc. For more information see the Polycom Unified Comm unications Deployment Guide for Cisco Environments , “ Using a Polycom CMA System as a Gatekeeper ”.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-15 Content Polycom and Cisco endpoints can share Content within a Cisco TeleP resence environment. The content sharing experience depends on whether the endpoints are registered with the DMA or CUCM .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-16 Polycom, Inc. a With Neighbored IOS and CMA Gatekeepers For more information see the Polycom Unified Communications Deployment Guide for Cisco Environments , “ Configuring Cisco Unified Comm unications Manager for H.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-17 The following procedures 1 - 16 are a summary of the configuration procedures. The detailed procedures 1 - 16 begin with " Procedure 1: Set the MIN_TIP_COM PATIBILITY_ LINE_RATE System F lag” on page I-19 .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-18 Polycom, Inc. The procedur es for configu ring H.323 endpoints are described in detai l in the Polycom Unified Communications Deployment Guide for Cisco Environments.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-19 Configuring the Con ference and Entry Queu e IVR Services The IVR module includes two types of services: • Conferen ce IVR Ser.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-20 Polycom, Inc. b The Port field must be set to it’s default value: 50 60 .
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-21 2 In the MCU Prefix in Gateke eper field, enter the prefix that the Collaboration Server uses to register with the gatekeeper.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-22 Polycom, Inc. 2 In the New Profile - General tab, set the Line Rate to a value of at least that specified f or the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag in Procedure 1 .
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-23 The following tables list the system’s Content sharing behavior for the various combinations of TIP Compatibility mode settings and the following endpoints: Polycom Immersive Telepresence Systems ( ITP ) Version 3.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-24 Polycom, Inc. Selecting TIP Compatibility as Video and Content disabl es Content Settin gs in the Video Quality tab. In Prefer TIP mode, it is pre-requisite t hat the CTS and CUCM versions support H.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-25 6 Click th e Video Settings tab. If the TIP Compatibility Mode was set to Video and Content , the Send Content to Legacy Endpoints disabled. This setting cannot be changed. 7 Set the Telepresence Mode to Auto .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-26 Polycom, Inc. 2 In the New Entry Queue or Entry Queue Properties dialog box, ensure that Ad Hoc is selected. 3 Ensure that the Entry Que ue is designated as the Transit Entry Queue as described in " Setting a Transit Entry Queue” on page 7-6 .
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-27 b Click the Advanced tab. c Ensure that: • Video Bit Rate is set to Automatic or at least equal to or greater than the value specified by the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-28 Polycom, Inc. The deployment architecture in Figure I-1 shows a company that has a mixture of Polycom, Cisco and.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-29 Figure I- 4 POCN Polycom, Microsoft and Cisco Infras tructure. Solution Architecture components . Component Ve r s i o n Polycom HDX 3.0.5 RSS 8.0 DMA 5.0 CMA 6.0.1 CMAD 5.2.3 ITP (OTX, RPX, A TX, TPX) 3.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-30 Polycom, Inc. The following are not supported: •I n the Lync environment : — Sending or receiving Content . — Dial-out to Lync clients. — Presence of VMRs •I n the Cisco environment : — TLS and SRTP — OBTP Exchange 2010 SP2 14.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-31 Call Flow Multipoint Calls using DMA In this example: • Endpoint registration to either DMA , Lyn c or CUCM.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-32 Polycom, Inc. DMA The DMA system can be configured as a SIP proxy and registrar for the environment as well as a Gatekeeper for dial in H.323 ca lls . Wh en con fig ur ed a s a Gateway for dial in H.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-33 ASR (Cisco SBC) 100x The Cisco Aggregation Servi ces Routers (ASR) Series includes Cisco IOS XE Software Internetwo rk Operating System - Gateke eper .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-34 Polycom, Inc. TIP Layout Support & Resource Usage Cisco Telepresence endpoints using TIP protocol support only one (CTS 1000) or three (CTS 3000) display screens.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-35 Resource Allocation The MCU media processor (ART) supports up to three TIP-enabled screens as follows: • One TIP-enabled endpo.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-36 Polycom, Inc. b In the SIP Serv ers tab of the IP Network Services Properties dialog box: iIn the Certificate Method drop-down menu, select PEM/P FX . iiClick the Send Certificate button.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-37 i In the Outbound Proxy Servers table, the Por t field must be set to 50 61 . (The same value as ent ered in Step g.) For more information see the Polycom Unified Communications Deployment Guide for Microsoft Environments .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-38 Polycom, Inc. For more information see the Polycom Unified Communications Deploy ment Guide for Microsoft Environments , “ Deployment Process for Polycom Immersive Telepres ence Systems ”.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-39 b In the New Profile - General tab, set the Line Rate to a value of at least that sp ecified for the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag in Procedure 1 . c Click the Advanced tab.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-40 Polycom, Inc. The following tables list the system’s Content sharing behavior for the various combinations of TIP Compatibility mode settings and the following endpoints: Polycom Immersive Telepresenc e Systems ( ITP ) Version 3.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-41 In Prefer TIP mode, it is pre-requisite t hat the CTS and CUCM versions support H.264 base profile content without restrictions and that the CTS version be 1.9.1 or higher and that CUCM version be version 9.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-42 Polycom, Inc. To enable DTLS negotiation for content encryp tion: 1 In a new or existing Profile , click the Advanced tab. 2 Set Encryption to either Encrypt All or Encrypt when possible .
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-43 a Click the Video Quality tab. Content Sett ings is disabled if TIP Compatibilit y is set to Video and Content in the Advanced tab.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-44 Polycom, Inc. If the TIP Compatibility Mode was set to Video and Content , the Send Content to Legacy Endpoints disabled. This setting cannot be changed. c Set the Telepresence Mode to Auto/On and select the Telepresence Layout Mode .
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-45 End points 6 Configure HDX endpoints to register to Lync Serve r. The procedures for configuring HDX endpoints are described i n detail in the Polycom Unified Communications Dep loy ment Guide for Microsoft Environments .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-46 Polycom, Inc. Operations During Ongoing Conferences Moving participants between TIP enabled m eetings and non TIP enabled meetings is not possible. Monitoring CTS Particip ant s 1 In the Participant List pane double-click the part icipant entry.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-47 When viewing CTS systems in the Participants list, the in dividual video screens and the Audio Channel ( AUX ) of the CTS system are listed as s eparate participants. The Participant list below shows a connected CTS 3000, a 3-screen system.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-48 Polycom, Inc. 3 Click the Channel Status - Advance d tab 4 In the Channel Info drop-down menu select Video Out.
Appendix I-Polycom Open Collaboration Network (POCN) Polycom, Inc. I-49 • Auto Layout sometimes ignored for CTS and Lync Clients calling through DMA . Frequency: Rarely. • Conte nt sent from HDX endpoint is received by all endpoints for 1 second before stopping.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide I-50 Polycom, Inc..
Polycom, Inc. J-1 Appendix J Restoring Default s You can erase the current Collaboration Server configuration and restore default factory settings. There are two Restore levels: • Standard Restore • Comprehensive Restore This tool is intended for Administrato r users, to be perf ormed prior to RMA.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide J-2 Polycom, Inc. Restoring Factory Default s Restoring the Collaboration Server to Factory Defaults can be pe rforme.
Appendix J-Restoring D efaults Polycom, Inc. J-3 The Backup Configuration Dialog box opens. a Click Browse to select the Backup Directory Path and select Backup . The system initiates the backup of Collaboration Server configuration file s. b Optional.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide J-4 Polycom, Inc. USB Restore Restoring the RMX Using the USB Port can be used to set the RMX back to its factory default settings, if for any combination of f actors th e system becomes unstable or unmanageable.
Appendix J-Restoring D efaults Polycom, Inc. J-5 • RMX 4000 - at the bottom right corner of the RTM IP 4000 card on the back panel. Operations Performed Using a USB Device The USB port of an RMX in Ultra Secur e Mode can be used to: • Restore the RMX to Default (Normal) Security mode (http s http).
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide J-6 Polycom, Inc. The Comprehensive Restore to Fa ctory Defaults deletes the following files: •C D R • Address Bo.
Appendix J-Restoring D efaults Polycom, Inc. J-7 (If the RMX is unresponsive after these procedures a fur ther restart may be ne cessary.) Step 1: Backup Config uration Files The Software Management menu is used to backup and re store the RMX's configuration files and to download MCU software.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide J-8 Polycom, Inc. b In the Network Connections window, double-click the Local Area Connection th at has Connected status. c In the Local Area Connection Status dialog box, click the Prop erties button.
Appendix J-Restoring D efaults Polycom, Inc. J-9 d In the Local Area Connection Properties dialog box, select Internet Protocol [TCP/IP] > Properties . e In the Internet Protocol (TCP/IP) Proper ties dialog box, select Use the foll owing IP address .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide J-10 Polycom, Inc. g Click the OK button. Control Unit Subnet Mask 255.255.240.0 Default Router IP Address 169.254.1 92.1 Shelf Management IP Addr ess 169.254.192.16 Shelf Management Subnet Mask 255.
Appendix J-Restoring D efaults Polycom, Inc. J-11 Step 3: Connect the RM X to the Workstation The Alternate Management Network enables direc t access to the RMX for support purposes. The Alternate Management Network cannot be con figured and op erates according to factory defaults.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide J-12 Polycom, Inc. Step 9: Connect to the Al ternate Management Network a Start the RMX Web Client application on the workstation, by entering http:// 169.254.192.10 (the Control Un it IP Address ) in the browser’s address line and pressing Enter .
Appendix J-Restoring D efaults Polycom, Inc. J-13 The system prompts with a restart dialog box: Step 11: Unplug the USB device. >> Remove the USB device from the USB port of the RMX . Step 12: Restart the RMX. >> In the restart dialog box, click Yes .
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide J-14 Polycom, Inc. Step 3: Open the Certificat ion Rep ository . Step 4: Update the CRL files. Step 5: Update the Repository . Step 6: Re-connect to the RMX . Step 7: Re-enable Secured Communications Mode .
Appendix J-Restoring D efaults Polycom, Inc. J-15 b Click Add . c In the Install File dialog box, select the DER or PEM format depending on which file format was chosen in Step 1 of this procedure . d Click the Browse button to navigate to the fo lder on the workstation where you saved the CRL files in Step 1 of this procedure.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide J-16 Polycom, Inc. The Hardware Monitor pane is displayed. d Click the Reset button. The RMX restarts. System restart can take 5 - 10 minutes, depending on the RMX ’s configuration.
Appendix J-Restoring D efaults Polycom, Inc. J-17 A system restart confirma tion message is displayed. f Click Yes to restart the RMX . The RMX restarts . System restart can take 5 - 10 minutes, depending on the RMX ’s configuration. g In the MCUs list, sel ect the RMX to be updated.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide J-18 Polycom, Inc..
Polycom, Inc. K-1 Appendix K SIP RFC Support Ta b l e K - 1 SIP RFC Support in RealPresence Collaboration Server (RMX) Systems SIP RFC Description Note 1321 MD5 2032 RTP Payload for H.261 2205 RSVP 2327 Session Description Protocol (SDP) 2429 RTP Payload for H.
RealPresence Collaboration Ser ver (RMX) 1500/2000/4000 Administrator’ s Guide for Ma ximum S ecurity Environments K-2 Polycom, Inc. 4566 Sess ion Description Protocol (SDP) 4568 SDP Security Descriptions 4573 H.
Polycom, Inc. L-1 Appendix L Homologation for Brazil H.323 & SIP Protocol Flag Options Using a set of system flags, the user has the ab ility to select either Polycom proprietary or H.
RealPresence Collaboration Server (R MX ) 1500/2000/4000 Adm inistrator’ s Guide L-2 Polycom, Inc. Flag name: H323_TIMERS_SET_INDEX Flag description: Enables or di sables H.323 index timer accordin g to standard or proprietary H.323 protocol. Section CS_MODU LE_PARAMETERS Possible values: 0 - Sets the H.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Polycom 1500 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Polycom 1500 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Polycom 1500, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Polycom 1500 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Polycom 1500, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Polycom 1500.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Polycom 1500. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Polycom 1500 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
