Manuel d'utilisation / d'entretien du produit VSX-1018AH-K 7 du fabricant Pioneer
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AUDIO/VIDEO MULTI-CHANNEL RECEIVER VSX-1018AH -K Operating Instructions • Protect y our new in vestment The details of your purchase will be on file f or reference in the e vent of an insurance claim such as loss or theft. • Impro ve product de velopment Y our input helps us continue to design products that meet your needs .
IMPORTANT NOTICE – THE SERIAL NUMBER FOR THIS EQUIPMENT IS L OCA TED IN THE REAR. PLEASE WRITE THIS SERIAL NUMBER ON YOUR ENCL OSED W ARRANTY CARD AND KEEP IN A SECURE AREA. THIS IS FOR YOUR SECURITY . D1-4-2-6-1_En This Class B digital apparatus complies with Canadian ICES-003.
D3-4-2-1-1_En-A The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (ser vicing) instructions in the literature accompanying the appliance.
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5 En Contents 01 Before you start Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Checking what’s in the box . . . . . . . . . . . . . . . . . . . . . . . 8 Installing the receiver . . . . . . . . . . . . . . .
6 En 08 Other connections Connecting an iPod . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Connecting your iPod to the receiver . . . . . . . . . . . . 51 iPod playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Connecting a USB device .
Before you start 01 7 En Chapter 1: Before you start Features • A dvanced Di rect Energy design This receiver offers a new advance ment in discrete design uniq ue to Pioneer f or high-power drivability, l ow distortion and stable ima ging.
Before you start 01 8 En • XM and SIRIUS Ready With the new XM and SIRIUS Radio terminals, you’ll be up and running in no time. This receiver’s enha nced compatibility ma kes XM HD Surro und playback a s well as on-screen control of XM and SIRIUS Radio an added possibility.
5 minute guide 02 9 En Chapter 2: 5 minute guide Introductio n to home theater Home theater refers to the use of mu ltiple audio tracks to create a surround sound effe ct, making you feel like you’re in the middle of th e action or concert.
5 minute guide 02 10 En Automatically sett ing up for surround sound (Auto MCACC) The Auto MCACC Setup me asur es the acoustic characteristics of your listen ing area, taking into acc ount ambient noise, speaker size and distance, and tests for both channel delay and channel le vel.
5 minute guide 02 11 En • With error messages (such as Too much ambient noise! or Check Microphone . ) select RETRY after checking for ambient noise (see Problems when using the Auto MCACC Setup below) and verifying the mic connection. If there doesn’t seem to be a problem, you can simply select GO NEXT and continue.
5 minute guide 02 12 En It is possible to check on the displa y whether or not multi- channel playback is being performed properly. When using a surround back speaker, 2 D+PL IIx MOVIE is displayed when p laying Dolb y Digital signa ls, and DTS+Neo:6 is displa yed when playing DTS 5.
Connecting your equipment 03 13 En Chapter 3: Connecting your equipment This receiver provides you with m any conn ection possibilities, but it doesn’t have to be diffi cult. This page explains the kinds of components y ou can connect to make up your home theater system.
Connecting your equipment 03 14 En 11 SIRIUS Radio input See Using SIRIUS Radio on page 56. 12 ZONE 2 audio/video outputs Use to connect a second rece iver in a separate room.
Connecting your equipment 03 15 En When making cable connections • T o avoid hum, do not lay connected cables over the top of the receiver. • When connecting optica l cables, be careful when inserting t he plug not to damage the shutter protecting the optical socket.
Connecting your equipment 03 16 En Connecting using HDMI If you have an HDMI o r DVI (with HDCP) equipped component, you can connect it to this receiver using a commercially available HD MI cable.
Connecting your equipment 03 17 En Connecting your TV and DVD player The diagram shows a basic setup of this re ceiver together with a TV and DVD player, with composite video connections. Different TVs an d DVD players may offer alternative connections.
Connecting your equipment 03 18 En Connecting a satellite/cable receiver or other set-to p box Satellite and cable receivers, and terrestrial digit a l TV tuners are all examples of so -called ‘set-top boxes’. 1 Connect the audio/video ou tputs on the set-to p box to the TV SAT AUDIO and VIDEO inputs.
Connecting your equipment 03 19 En 3 If the device can ou tput digital audio, connect an optical-t ype 1 digital audio output from the recorder to the OPTICAL I N 2 ( DVR1 ) input. Use an optical cable for the connection. 2 Using the component v ideo jacks Component video should give superior picture qua lity when compared to co mposite.
Connecting your equipment 03 20 En 1 Connect a coaxial -type 1 digital audi o output on your digital component to the COAXIAL IN 2 ( CD ) input. Use a coaxial cable for th e connectio n. 2 For recording equ ipment, connect the optical-t ype DIGITAL output to a digital input on the recorder.
Connecting your equipment 03 21 En Installing your speaker system To take full advantage of the receiver’s surround sou nd capa bilities connect front, center, surroun d and surround back speakers, as well as a subwoofer.
Connecting your equipment 03 22 En Bare wire connection s Make sure that the speaker cable you’re going to use is properly prepared with about 10 m m ( 3 / 8 in.) of insulator stripped from each wire, and the exposed wire strands twisted together ( fig.
Connecting your equipment 03 23 En The diagrams below show suggested surround and surround back speaker orientation. The first diagram ( fig. A ) shows orientation with one surround back speaker (or none) connected. The second ( fig. B ) shows orientatio n with two surround back speakers connected.
Connecting your equipment 03 24 En Plugging in the receiver Only plug in after you have connected all your components to this receiver, inclu ding the speakers.
Controls and displays 04 25 En Chapter 4: Controls and displays Front panel 1 INPUT SELE CTOR dial Use to selec t an inpu t source. 2 STANDBY/ON Switches the receiver between on and standby.
Controls and displays 04 26 En 10 MCACC SETUP MIC jack Use to connect the supplied microphone. 11 PHONES jack Use to connect headphones. When the headphones are connected, there is no sound output from the speakers.
Controls and displays 04 27 En Display 1 SIGNAL indicators Light to ind icate the cu rrently selec ted input signal. AUTO lights when the receiver is set to select the input signal automatically (page 33). 2 Program format indicators These change according to which ch annels are active in digital so urces.
Controls and displays 04 28 En Remote control The remote has been co nveniently color-coded accor ding to component control using th e following system (press the corresponding i nput source button to.
Controls and displays 04 29 En RETURN – Press to confirm and exit the current menu screen (also use to return to the previous menu with DVDs or to select cl osed captioning with DTV). 6 /// ( TUNE / ST ) / ENTER Use the arrow buttons when setting up your surround sound system (page 38) and the Audio or Video options (page 71 or 72).
Listening to y our system 05 30 En Chapter 5: Listening to your system Important • The listening mo des and many features described in this section may not be available depending on the current source, settings and status of the receiver. See Listening modes wi th different input signal formats on page 92 for more on this.
Listening to your system 05 31 En • 2 Pro Logic IIx MOVIE – See above (only available when you’re using two surround back spe akers) • 2 Pro Logic IIx MUSIC – See page 30 • Dolby Digital EX – Creates surround back channel sound for 5.1 channel sources and provides pu re decoding for 6.
Listening to y our system 05 32 En Using Front Stage Surround Advance The Front Stage Surround Adv ance function allows you to create natural surround sound effe cts using just the front speakers and the subwoofer. • While listening to a source, press RECEIVER , then press STEREO/A.
Listening to your system 05 33 En • While listening to a source, press RECEIVER , then press MCACC . Press repeatedly to select one o f the six MCACC presets 1 or to switch calibration off. See Data Management on page 46 to check and mana ge your current settin gs.
Listening to y our system 05 34 En Using the Virtual Surround Back mode When you’re not using surround back spea kers, selecting this mode a llows you to hear a virtual surround back channel th rough your surrou nd speakers.
Listening to your system 05 35 En Using the genre synchr onizing function This feat ure automatically selec ts the most appropriat e Advanced Surround mode for the source currently being played back on a Pioneer DVD recorder supporting HDMI Control connec ted to this receiver via H DMI.
Using the tuner 06 36 En Chapter 6: Using the tuner Listening to the radi o The following steps show you how to tune in to FM and AM radio broadcasts using the automatic (s earch) and manual (step) tuning functions. If you already know the frequency of the station you want, see Tuning directly to a station below.
Using the tuner 06 37 En Naming station presets For easier identification, you can name your station presets. 1 Choose the station preset you want to name. See Listening to stati o n presets below for how to do this. 2P r e s s T.EDIT (Tuner Edit). The display shows STATION NAME , then a blinking cursor at the first character position.
The System Setup menu 07 38 En Chapter 7: The System Setup menu Making receiver settings from the System Setup menu The following section shows you how to make detailed settings to specify how you’r.
The System Setup menu 07 39 En 1 Select ‘ Auto MC ACC ’ from the System Setup menu, then press ENTER . If the System Setup screen is not displayed, refer to Making receiver settin gs fr om the System Setup menu on page 38. 2 Make sure ‘ Normal ’ is selected, 1 select an MCACC preset 2 , then select START .
The System Setup menu 07 40 En 5 Wait for the Auto MCACC Setup to fi nish outputting test ton es. A progress report is displayed on -screen while the receiver outputs test tones to determine the speakers present in you r setup. Try to be as qui et as possi ble while it’s doing this.
The System Setup menu 07 41 En Press ENTER after you have finished checking each screen. When you’re finished, select RETURN to go back to the Syst em Setup menu . Be sure to disconnect th e microphone from this rec eiver upon comple tion of the Auto MCACC setu p.
The System Setup menu 07 42 En 2 Select the setting you want to adjust. If you’re doing this for the first time, you might want to make these settings in order. • Fine Channel Level – M ake fine adjustm ents to the overall balance of your speaker system (see Fine Channel Level on page 42).
The System Setup menu 07 43 En Listen to the reference speaker and use it to measure the target channe l. From the listening pos ition, face th e two speakers with your arms outstretched pointing at each speaker.
The System Setup menu 07 44 En 3 Select the channel(s) you want and adjust to your liking. Use / to select the channel. Use / to select the frequency and / to boost or cut the EQ. When you’re finish ed, go back to the top of the screen and use / to select the next channel.
The System Setup menu 07 45 En • Reverb characteristics for d i fferent channels – Reverb characteristics can be somewhat different for each channel.
The System Setup menu 07 46 En 5I f ‘ Advanced EQ Setup ’ is selec ted, enter the desired time setting for calibrati on. Press to proc eed to the next screen, and then select START . Based on the reverb measuremen t above, you can choose the time period that will be used for the final frequency adjustment and calibration.
The System Setup menu 07 47 En Checking MCACC preset data After you have completed Automatically setting up for surround sound (Auto MCACC) on page 10 or Automatic MCACC (Expert) o n page 38, you can check your calibrated settings using t h e on-screen display.
The System Setup menu 07 48 En Manual speaker setup This receiver a llows you to make detailed settings t o optimize the surround sound performance. Yo u only need to make these settings once (unless you chan ge the placement of your current speaker system or add n ew speakers).
The System Setup menu 07 49 En • SW – LFE signals and bass frequencies of channels set to SMALL are output from the subwoofer when YES is selected.
The System Setup menu 07 50 En Speaker Dista nce For good sound depth and sepa ration from your system, you need to specify the dista nce of your speak ers from the listening position. The receiver can then add the proper delay needed for effective surround sou nd.
Other connections 08 51 En Chapter 8: Other connections Caution • Before making or changin g the connections , switch off the power and disconnect the power cord from the power outlet. Plu gging in components sh ould be the last connection you make with your system.
Other connections 08 52 En 3 Continue browsi ng until you arr ive at what you want to play, then press to start playback. 1 Navigation th rough categories on your iPod looks li ke this: Playlists .
Other connections 08 53 En Connecting a USB device It is possible to listen to two-channel audio 1 us ing the USB interface on the front of this receiver. Connect a USB mass storage device 2 as shown below. Connecting your USB de vice to the receiver 1 Switch on the receiver and your TV.
Other connections 08 54 En Compressed audio compatibility Note that although most st andard bit/sampling rate combinations for compr essed audio are com patible, some irregula rly encoded fi les may not pl ay back. Th e list below shows compatible formats for compressed audio files: • MP3 (MPEG-1/2/2.
Other connections 08 55 En • If after pressing XM the display shows Check XM Tuner or Check Antenn a , try disconnecting the receiver and tuner connect ions, and then plugging them back in. 1 Listening to XM Radio After connecting, you will be able to use this receiver to select channels and navigate categories using the on- screen display.
Other connections 08 56 En • Memo ry Recall – Use / to browse your saved song inform ation (See Tip above) 3 When you’re finished press TOP MENU to return to the reception display.
Other connections 08 57 En Tip • Y ou can select cha nnels direct ly by pressing D.ACCESS , then the three-digit chann el number. •Y o u c a n p r e s s DISPLAY to change SIRIUS Radio informatio n in the front panel display. • T he currently selec ted channel is a utomatically chosen (without pressing ENTER ) after 5 seconds.
Other connections 08 58 En Selecting the multichannel analog inputs If you have connected a deco der or a DVD player a s above, you must select th e analog multichann el inputs for surround so und playback. 1 1 Make sure you have set the playback source to the proper output setting.
Other connections 08 59 En • SP (off) – No sound is output from the speakers. The same sound is outp ut from the pr e-out termina ls (including from your subwo ofer, if connected) as when selecting speaker system A (above).
Other connections 08 60 En Connecting additional amplifiers This receiver has more than enough powe r for any home use, but it’s possible to add additional amplifiers to every channel of your system using the pre-outs. Make the connections shown below to add amplifiers to power your speakers.
Other connections 08 61 En MULTI-ZONE listening options The following table shows what you can listen to in the sub zone: Basic MULTI-ZONE setup ( ZONE 2 ) • Connect a separate amplifier to the ZONE 2 AUDIO OUT jacks and a TV monitor to the ZONE 2 VIDEO OUT jacks, both on the rear of this receiver .
Other connections 08 62 En 2 Press CONTROL . • When the receiver is on, 1 make su re that any operations for the sub zon e are done while ZONE 2 shows in the display. If this is not show ing, the front panel contro ls affect the main zon e only. 3U s e t h e INPUT SELECTOR dial to select the s ource for the zone you have selected.
Other connections 08 63 En Using this receiver with a Pioneer flat panel TV If you have a Pioneer f lat panel TV, you can use an SR+ cable 1 to connect it t o this receive r and ta ke advantage o f various convenient features, such as automatic video input switching of the fl at panel TV when the input is changed.
Other connections 08 64 En Using the SR+ mode with a P ioneer flat panel TV When connected using an SR+ cable, a nu mber of features become a vailable to ma ke using this rec eiver with your Pioneer flat pane l TV even easier.
HDMI Control 09 65 En Chapter 9: HDMI Control Important • The KURO LINK function name used on the web and in catalogu es is referred t o as HDMI Con trol in the operating instructions and on the product.
HDMI Co ntro l 09 66 En 1 Press RECEIVER , then press the SETUP button. 2 Select ‘ Other Setup ’, then press ENTER . 3 Select ‘ HDMI Control Setup ’ from the Other Setup menu. 4 Select the ‘ HDMI Control ’ setting you want. • ON – Enables the HDMI Control function.
Other Settings 10 67 En Chapter 10: Other Settings The Input Setup menu You only need to make settin gs in the Input Setup me nu if you didn’t hook up your digital equipment according to the default settings (see Input function default and possible settin gs on page 68 ).
Other Settings 10 68 En Input function default and possible settings The terminals on the rear of th e receiver generally correspond to the name of one of the input source functions.
Other Settings 10 69 En Multi Channel Input Setup You can adjust the level of the subwo ofer for a multi- channel in put. 1 Select ‘ Multi Ch In Setup ’ from the Other Setup menu. 2 Select the ‘ SW Input Ga in ’ setting you want. • 0dB – Outputs sound of the subwoofer at the level originally recorded on th e source.
Other Settings 10 70 En SR+ Setup for Pi oneer flat panel TVs Make the following settings if you have connected a Pioneer flat panel TV to this receiver using an SR+ cable. Note that the number of function settings available will depend on the flat panel TV you’ve con nected.
Using other functions 11 71 En Chapter 11: Using other functions Setting the Audio options There are a number of additiona l sound settings you can make using the Audio Parame ter menu.
Using other functions 11 72 En Setting the Video option s There are a number of addition al picture settings you can make using the Video Parameter me nu.
Using other functions 11 73 En Making an audio or a video re cording You can make an a udio or a video recording f rom the built-in tuner, or fro m an audio or video source connected to the receiver (such as a CD player or TV).
Using other functions 11 74 En Reducing the level of an analog signal The input atten uator lowers the inp ut level of an an alog signal when it’s too strong. You can use this if you find the that the OVER indicator is lights often, or you can hear distortion in the sound.
Using other functions 11 75 En The front pa nel display sh ows each of the follow ing settings for three seconds each: 2 When yo u’re finished, pres s STATUS again to switch off the display. Resetting the system Use this procedure to reset all the receiver’s setti ngs to the factory def ault.
Controlling the rest of your system 12 76 En Chapter 12: Controlling the rest of your system Setting the remo te to control other components Most components can be assigned to on e of the input source b uttons (such as DVD or CD ) using the component’s manufacturer preset code sto red in the remote.
Controlling the rest of your system 12 77 En Controls for TVs This remote control can control components af ter entering the proper codes or teach ing the receiver the commands (see Setting the remote to control other components on page 76 for more on this) .
Controlling the rest of your system 12 78 En Controls for oth er componen ts This remote control can control these c omponents after entering the proper codes or teaching the receiver the commands (see Setting the remote to control other components on page 76 for more on this).
Controlling the rest of your system 12 79 En Operating other Pioneer components with this receiver’s sensor Many Pioneer components ha ve CONTROL jacks which can be used to link components together so that you can use just the remote sensor of one component.
Additional information 13 80 En Chapter 13: Additional information Troubleshootin g Incorrect operations are often mistaken for trouble and malf unctions. If you think that th ere is something wrong with this component, check the points belo w. Sometimes the trouble may lie in another component.
Additional in formation 13 81 En No sound from the surroun d or center speakers. • Check that the Stereo listening mode or the Front St age Surround Advance mode isn’t selected; select one of the surro und lis tening modes (see Listening in surround sound on page 30).
Additional information 13 82 En Other audio problems Sympt om Reme dy Broadcast stations cannot be selected automati cally, o r there is considerable noise in radio broadcasts . For FM broadcasts • Fully extend the FM wire a ntenna, adjust the posi tion for best re ception an d secure to a wall, etc.
Additional in formation 13 83 En Video Settings Symptom Remedy No image is output when an input is selected. • Check the video connections of th e source component (see page 18).
Additional information 13 84 En Professional Calibration EQ graphical output Display Sympt om Reme dy The EQ response displaye d in the graphical outpu t following calibrati on does not appear entirely flat .
Additional in formation 13 85 En Remote control USB interface Symptom Remedy Cannot be remo te controlled. • Try replacing the b atteries in the remote control (see Loading the batteries on page 8).
Additional information 13 86 En HDMI Sympt om Reme dy The HDMI in dicator blinks continuo usly. • Check all the points below. No picture or sound . • This receiv er is HDCP-c ompatible. Check that the compon ents you are connectin g are also HDCP- compatibl e.
Additional in formation 13 87 En Important information regarding the HDMI connection There are cases where you may not be able to ro ute HDMI signals through this receiver (this depends on the HDMI- equipped component you are connectin g–check with the manufacturer for HDMI compat ibility information).
Additional information 13 88 En SIRIUS radio messages Note • If the un it does not operate no rmally due to external effects such as static electricity disconnect the power plug from the outlet a nd insert again to re t urn to normal operating con ditions.
Additional in formation 13 89 En Surround sound formats Below is a brief description of the main surround sound formats you’ll find on DVDs, s atellite, cable and terrestrial broadcasts, and video cassettes. Dolby The Dolby technologies ar e explained below.
Additional information 13 90 En Manufactured under license from Dolby Laboratories. “ Dolby ”, “ Pro Logic ”, “ Surround EX ” and the double-D symbol are trademarks of Dolby Laboratories. DTS The DTS technologies are expla ined below. See www.
Additional in formation 13 91 En About XM About XM Radio XM is North America’s number one satellite radio company, offering an extraordinary variety of commerci al-free music, plus the best in premier sports, news, talk ra dio, comedy, children’s and entertainment programming, broadc ast in superior digital audio quality coast to coast.
Additional information 13 92 En Listening modes with different in put signal formats The following charts outline the listening modes available with diff erent input signal formats, dep ending on the surround back cha nnel processing and decodin g method you have selec ted.
Additional in formation 13 93 En SBch Processi ng OFF c Dolby Digit al Plus Dolby TrueHD 2 Pro Logic ll MOVI E 2 Pro Logic ll MUSIC 2 Pro Logic ll GAME 2 PRO LOGIC Stereo playback DTS-HD Master Aud io.
Additional information 13 94 En Multichannel signal formats SBch Proc essing Input signal format Standard Auto Surro und SBch Proc essing ON (7.1 channel deco ding used for all sources) Dolby Digital Plus Dolby True HD DTS-HD DTS-HD Master Audio WMA9 Pro PCM (6.
Additional in formation 13 95 En SBch Processi ng AUTO (Automatically selects 6.1/7.1 channel decoding) Dolby Digit al Plus Dolby TrueHD DTS-HD DTS-HD Master Aud io WMA9 Pro PCM (6.1/7.1 channel) Straight decoding Straight decoding Dolby Digital EX (6.
Additional information 13 96 En Stream direct wi th different input signal formats The following charts show what you will hear with different in put signal formats, depending on the Stream Direct mode (see Using Str eam Dire ct on page 32) you have selected.
Additional in formation 13 97 En Specifications Amplifier section Continuous averag e power output of 110 watts* per channel, min., at 8 oh ms, from 20 Hz to 20 000 Hz with no more than 0. 09 %** total harmonic distortion (fron t). Continuous Power Output (20 Hz to 20 kHz, 8 Ω , 0.
Additional information 13 98 En Cleaning the unit • Use a polishing cloth or dry cloth to wipe off dust and dirt. • When the surface is dirty, wipe with a soft cloth dipped in some neutral cleanser diluted five or six times with water, and wrung out wel l, and then wipe again with a dr y cloth.
Additional in formation 13 99 En S001_En Selecting fine audio equipment such as the unit you’ve just purchased is only the start of your musical enjoyment. Now it’s time to consider how you can maximize the fun and excitement your equipment offers.
<ARB7409-A> P rinted in Published by P ioneer Corporation. Copyright © 2008 Pioneer Corporation . All rights reserved. PIONEER CORPORATION 4-1, Meguro 1-Chome, Meguro-ku, Tokyo 153-8654, Japan PIONEER ELECTRONICS (USA) INC. P.O. BOX 1540, Long Beach, California 90801-1540, U.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Pioneer VSX-1018AH-K 7 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Pioneer VSX-1018AH-K 7 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Pioneer VSX-1018AH-K 7, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Pioneer VSX-1018AH-K 7 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Pioneer VSX-1018AH-K 7, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Pioneer VSX-1018AH-K 7.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Pioneer VSX-1018AH-K 7. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Pioneer VSX-1018AH-K 7 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
