Manuel d'utilisation / d'entretien du produit Pro B Advanced BU400A du fabricant Asus
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Notebook PC U ser Manual October 2012 E7602.
2 Notebook PC User Manual Table of Contents Chapter 1: Introducing the Notebook PC About This User’ s Manual ................................................................................ 6 Notes for This Manual ...................................
Notebook PC User Manual 3 T ouchpad Usage Illustrations ..................................................................... 40 Caring for the T ouchpad .............................................................................. 43 Flash Memory Card Reader .
4 Notebook PC User Manual REACH ........................................................................................................ A-28 Nordic Lithium Cautions (f or lithium-ion batteries) ...................... A-29 Optical Drive Safety Information .
1 Chapter 1: Introducing the Notebook PC.
6 Notebook PC User Manual About This User’s Manual Y ou are reading the Not ebook PC User ’ s Manual. This User ’ s Manual provides inf ormation regarding the various components in the Notebook PC and how to use them. The following ar e major sections of this User ’ s Manual: 1.
Notebook PC User Manual 7 Safety Precautions The follo wing safety precautions will increase the life of the Notebook PC. Follow all precautions and instructions. Except as described in this manual, refer all servicing to qualified personnel. Battery safety warning: DO NO T throw the battery in fire.
8 Notebook PC User Manual SAFE TEMP: This Notebook PC should only be used in envir onments with ambient temperatur es between 10°C (50°F) and 35°C (95°F). DO NO T carr y or cover a Notebook PC that is powered ON with any mat erials that will reduce air circulation such as a carr ying bag.
Notebook PC User Manual 9 T ransportation Precautions T o prepare the Notebook PC f or transpor t, y ou should turn it OFF and disconnect all external peripherals to pre vent damage t o the connectors . The hard disk drive ’ s head retracts when the power is turned OFF to preven t scratching of the hard disk surface during transport.
10 Notebook PC User Manual C over Y our Notebook PC Purchase a carrying bag to protect the Notebook PC from dirt, water , shock, and scratches . Charge Y our Batter ies If you intend to use ba tter y power , be sure t o fully charge your battery pack and any optional battery packs before going on long trips.
Notebook PC User Manual 11 Preparing your Notebook PC These are quick instructions for using y our Notebook PC. Connecting the P ower A dapter 1 2 3 IMPORT ANT! • En su re that you r No teb o ok PC is co nn ec t ed to the powe r adapter before turning it on f or the first time.
12 Notebook PC User Manual Opening the L CD display panel 1. Carefully lift up the display panel with y our thumb. 2. Slow ly tilt the disp lay panel forward or backwar d to a comf or table viewing angle. T urning on the Pow er 1. Push a nd rel ea se th e powe r bu tton l oc ate d b en eat h the LCD display panel.
2 Chapter 2: Knowing the parts.
14 Notebook PC User Manual Top Side The keyboard differs f or each territor y . e 6 5 7 2 4 8 1 3.
Notebook PC User Manual 15 1 2 Camera (on selected models) The built-in camera allows picture taking or video recording . Can be used with video c onferencing and other interactive applications . For some models , you need to slide the camera door to the ON/OFF position to turn ON/OFF the camera.
16 Notebook PC User Manual Spillproof Keyboard The keyboard provides full-sized keys with comf or table trav el (depth at which the keys can be depressed) and palm rest for both hands . Tw o Windows function keys are provided to help ease na vigation in the Windows operating system.
Notebook PC User Manual 17 Bottom Side 1 2 Air V ents The air vents allow cool air t o enter and warm air to exit the Notebook PC. Ensure that paper , books, clothing , cables, or other objects do not block any of the air ven ts or else overheating may occur .
18 Notebook PC User Manual Right Side 1 2 3 K ensington® Lock P or t The Ke nsi ngton ® l ock por t allows th e No tebo ok PC t o be secu red us ing Kens ingto n® comp atibl e Noteb ook PC se curity produc ts. These secur ity produc ts usuall y inc lude a met al cable and lock that prevent the Notebook PC to be removed fro m a xed object.
Notebook PC User Manual 19 Left Side 1 2 3 1 3 2 4 P ower (DC) Input The supplied power adapter con verts AC power t o DC power f or use with this jack. P ower supplied through this jack supplies power to the Not ebook PC and charges the internal battery pack.
20 Notebook PC User Manual Front Side Status Indicators The status indicators help identify the current hardw are status of your Notebook PC. P ower Indicator The power indica tor lights up when the Notebook PC is turned on and blinks slowly when the Notebook PC is in sleep mode.
3 Chapter 3: Getting Started.
22 Notebook PC User Manual Power System Using A C Po wer The Notebook PC pow er is comprised of two par ts, the power adapter and the battery power system. The power adapt er conv er ts AC pow er from a wall outlet to the DC pow er required by the Notebook PC.
Notebook PC User Manual 23 Y ou can buy trav el kits for the Notebook PC that includes power and modem adapters for almost ev er y country . W ARNING! DO NOT connect the AC po wer cord to an A C outlet prior to connecting the DC plug to the Notebook PC.
24 Notebook PC User Manual W ARNING! For saf ety reasons, DO NO T throw the battery in fire, DO NO T shor t circuit the contacts, and DO NO T disassemble the battery . If there is any abnormal operation or damage t o the battery pack caused by impact, turn OFF the Notebook PC and contact an authorized ser vice center .
Notebook PC User Manual 25 IMPORT ANT! T o protect the hard disk drive , always wait at least 5 seconds after turning OFF your Notebook PC befor e turning it back ON. W ARNING! DO NOT carry or cover a Notebook PC that is powered ON with an y materials that will reduce air circula tion such as a carr ying bag.
26 Notebook PC User Manual IMPORT ANT! If warnings are still given during bootup after running a software disk checking utilit y , you should take your Notebook PC in for servicing. Continued use may result in data loss. Self Monitoring and Repor ting T echnology The S.
Notebook PC User Manual 27 Y ou will be warned when battery power is low . If you continue to ignore the low batt er y warnings, the Notebook PC ev entually enters suspend mode ( Windows default uses STR). Screen captures shown here ar e examples only and may not reflect what you see in your syst em.
28 Notebook PC User Manual W ARNING! DO NOT lea ve the battery pack discharged. T he battery pack will discharge over time . If not using a batter y pack, it must continued to be charged e ver y three months to extend recov er y capacity or else it may fail to charge in the future .
Notebook PC User Manual 29 IMPORT ANT! T o protect the hard drive , wait at least 5 seconds after turning OFF your Notebook PC before turning it back ON. P ow er Options The power swit ch turns ON and OFF the Notebook PC or putting the Notebook PC into sleep or hibernation modes.
30 Notebook PC User Manual Emergency Shutdown In case your operating syst em cannot properly turn OFF or restar t, there is an additional way t o shutdown your Notebook PC: • Hold the power button o ver 4 seconds. IMPORT ANT! DO NO T use emergency shutdown while data is being written; doing so can result in loss or destruction of your data.
Notebook PC User Manual 31 Sleep and Hibernate P ower management settings can be found in the Windo ws > Con trol Panel > Hardw are and Sound > Po wer Options . In P ower Options , you can define “Sleep/Hibernate ” or “Shut Down ” for closing the displa y panel or pressing the power butt on.
32 Notebook PC User Manual Thermal P ower C ontrol There are thr ee power control methods f or controlling the Notebook PC’ s thermal state. These power contr ol cannot be configured by the user and should be known in case the Notebook PC should enter these states .
Notebook PC User Manual 33 Special Keyboard Functions C olored Hot Ke ys (on selected models) The follo wing defines the colored hot keys on the Notebook PC’ s keyboard . The colored commands can only be accessed by first pressing and holding the function key while pressing a key with a colored command .
34 Notebook PC User Manual L CD/Monitor Icons (F8): T oggles between the Notebook PC’ s L CD display and an external monitor in this series: L CD Only -> CRT Only (External Monitor) -> L CD + CRT Clone -> L CD + CR T Extend. ( This function does not work in 256 Colors , select High Color in Display P roper ty Settings.
Notebook PC User Manual 35 P ower4Gear Hybrid (Fn+Space Bar): This key toggles power sa vings between various power sa ving modes. The power sa ving modes control man y aspects of the Notebook PC to maximize performance versus battery time.
36 Notebook PC User Manual Multimedia C ontrol K ey s The multimedia contr ol keys allows for con venient contr olling of the multimedia application. The following defines the meaning of each multimedia control key on the Notebook PC. Use the [Fn] key in combination with the arrow keys f or CD control functions.
4 Chapter 4: Using the Notebook PC.
38 Notebook PC User Manual IMPORT ANT! DO NO T use any objects in place of your finger to operate the t ouchpad or else damage may occur to the touchpad’ s sur face. Pointing Device The Notebook PC’ s integrat ed touchpad pointing device is fully compatible with all two/three-butt on and scrolling knob PS/2 mice.
Notebook PC User Manual 39 Using the T ouchpad The touchpad allows y ou to use your fingers to mo ve the pointer around or select onscreen items instead of using a standard mouse. T o use the touchpad , lightly press or tap your finger on the touchpad .
40 Notebook PC User Manual Pr ess the lef t pointer button and release. Lightly but rapidly strike the touchpad . T ouchpad Usage Illustr ations Clicking /T apping - With the pointer over an it em, pr.
Notebook PC User Manual 41 Dragging - Dragging refers to moving an item to another location. Move your finger ov er an item, while simultaneously pressing the left button, move the item to your desired location, then release the left button. Y ou can also double-tap and hold the item while dragging it with your finger .
42 Notebook PC User Manual T wo-finger tapping - Use two fingers to tap the touchpad . This action enable user to show pop- out menu. Three-finger tapping - U se three fingers to tap the touchpad . This action mimics the right-click function of a mouse.
Notebook PC User Manual 43 The touch pad re spond s to mov ement no t to fo rce . The re is no need to tap the surface too hard. T apping too hard does not increase the responsiv eness of the touchpad . The t ouchpad responds best to light pressure . Caring f or the T ouchpad The touchpad is pressur e sensitive.
44 Notebook PC User Manual W ARNING! T o prevent data loss , use “S afely Remov e Hardware and Eject Media” in the Windows notification area befor e removing the flash memory card. IMPORT ANT! Flash memory card compatibility varies depending on Notebook PC model and flash memory card specifications.
Notebook PC User Manual 45 The built-in network cannot be installed later as an upgrade . After purchase , network can be installed as an expansion card. Connections Network C onnec tion Connect a network cable, with RJ-45 connectors on each end, to the modem/network por t on the Notebook PC and the other end to a hub or switch.
46 Notebook PC User Manual T wisted-Pair C able The cable used to connect the Ethernet card to a host (gener ally a Hub or Switch) is called a straigh t-through T wisted Pair Ethernet ( TPE). The end connectors are called RJ-45 connectors, which are not compatible with RJ-11 telephone connectors .
Notebook PC User Manual 47 Wir eless LAN Connection (on selec ted models) The optional built-in wireless LAN is a compact easy-to-use wireless Ethernet adapter .
48 Notebook PC User Manual Ad-hoc mode The Ad-hoc mode allo ws the Notebook PC to connect to another wireless device . No access point (AP) is requir ed in this wireless envir onment.
Notebook PC User Manual 49 Windo ws Wireless Netw ork Connection C onnec ting to a network 1. Switch ON the Wireless function if necessar y for your model (see switches in Chapter 3). 2. Pr ess [FN+F2] repeatedly until wireless LAN icon and Bluetooth icon are sho wn.
50 Notebook PC User Manual 5. When connecting, you may ha ve to enter a passw ord. 6. After a connection has been established, the connection is shown on the list. 7. Y ou can see the wireless network icon in the Notification area. The crossed wireless network ic on appears when you press <Fn> + <F2> to disable the WLAN function.
Notebook PC User Manual 51 Bluetooth Wireless C onnection (on selected models) Notebook PCs with Bluetooth technology eliminat es the need for cables for connecting Bluetooth-enabled devices . Examples of Bluetooth-enabled devices ma y be Notebook PCs, Desktop PCs , mobile phones, and PDAs.
52 Notebook PC User Manual Or double click the Wir eless Console icon in the Windows notification area and select the Bluetooth icon. 3. F rom Con trol Panel, go to Network and In ternet > Network and Sharing Cen ter and then click Change adapter settings in the left blue pane.
Notebook PC User Manual 53 6. Select a Bluetooth-enabled device from the list and click Next . 7. Enter the Bluetooth security code into y our device and star t pairing. 8. The paired rela tionship is successfully built. Click Close to finish the setting .
54 Notebook PC User Manual Trusted Platform Module (TPM) (on selected models) T he TP M, or T ru s te d P la tf or m Mo du le , is a sec ur it y ha rd wa r e de vi ce on th e sy st em bo ar d tha t w ill h old c om pu te r-g ene r at ed key s fo r en cryp ti on .
Notebook PC User Manual 55 IMPORT ANT! Use your TPM application ’ s “Back up ” or “Migration ” function to backup your TPM security data. Enabling TPM Suppor t Enter BIOS Setup (press [F2] on system startup). Set TPM Suppor t to [Enable] in BIOS setup Adv anced > T rusted C omputing .
56 Notebook PC User Manual Clearing TPM Secured Data When TPM State is set to [ Enabled], Pending TPM Operation will appear . Set this item to [ TPM Clear] to clear all data secured b y TPM or [None] to discard the selection. IM P O R T AN T ! Y o u s h o ul d ro u t i ne l y ba c k u p y o ur TP M se c u re d data.
Notebook PC User Manual 57 USB Charger+ USB Charger+ helps charge y our USB devices compatible with Bat ter y Cha rgi ng V er sio n 1.1 ( BC 1. 1) sp eci fic ati ons w het he r yo ur Not ebo ok PC i s p ower ed on or o ff. Y ou c an de cid e and s et th e bat ter y thr esh ol d fo r stop pi ng ch arg ing a ccor din g to your n eed s.
58 Notebook PC User Manual.
A Appendix.
A-2 Notebook PC User Manual Operating System and Software This Notebook PC ma y offer (depending on territory) its customers the choice of a pre-installed Microsoft Window s operating system. The choices and languages will depend on the territory . The levels of hardware and software support may vary depending on the installed operating system.
Notebook PC User Manual A-3 Sy stem BIOS Settings Boot Device 1. On the Boot screen, select Boot Option #1 . The BIOS screens in this section are for ref erence only .
A-4 Notebook PC User Manual 2. Pr ess [Enter] and select a device as the Boot Option #1 ..
Notebook PC User Manual A-5 Security Setting T o set the password: 1. On the Security screen, select Setup Administrator P assword or User P assword . 2. T ype in a password and press [Enter]. 3. Re-type to confirm the password and press [Ent er]. 4.
A-6 Notebook PC User Manual Sav e Changes If you want to keep your c onfiguration settings, you must save changes before exiting the BIOS setup utility . If you want to r estore default settings, choose Restore Defaults . Y ou must then sav e changes to keep the manufac ture default settings.
Notebook PC User Manual A-7 C ommon Problems and Solutions Hardware P roblem - Optical Disc The optical disc drive is not able to r ead or write discs. 1. Update the BIOS to the lat est version and try again. 2. If updating the BIOS does not help, tr y better quality discs and tr y again.
A-8 Notebook PC User Manual Hardware P roblem - Built-in Camer a The built-in camera does not work corr ec tly . 1. Check “Device Manager ” to see if there are any pr oblems. 2. T r y reinstalling the webcam driver to solve the pr oblem. 3. If the problem is not solved , update the BIOS to the la test version and try again.
Notebook PC User Manual A-9 Symptom & Solutions: A. Problem might be in the MB , HDD, or NB; visit a local service center for assistance . B. Pr obl em c aus ed b y t he o pe ra tin g sy ste m, try r es t or in g yo ur s y st em u s- in g th e r ec o ve ry pa rti ti on o r di sc .
A-10 Notebook PC User Manual CAUTION! DO NO T connect to the Internet before you ha ve installed an anti-virus software and Internet firewall to pr otect yourself from viruses . Soft ware P roblem - ASUS bundled soft ware When I power ON the Not ebook PC, there will be an “Open policy file error ” message.
Notebook PC User Manual A-11 5. If problem still cannot be solved , use the reco very process to reinstall your entir e system. IMPORT ANT! Y ou must backup all your data to another location before rec overing .
A-12 Notebook PC User Manual Soft ware P roblem - BIOS Updating the BIOS. 1. Please verify the Notebook PC’ s exact model and download the latest BIOS file for y our model from the ASUS website and sa ve it in your flash disk drive . 2. Connect your flash disk drive t o the Notebook PC and power on the Notebook PC.
Notebook PC User Manual A-13 Recovering Your Notebook PC Using Rec ov ery Par tition The Recov er y Partition quickly restores your Notebook PC’ s software to its original w ork ing sta te.
A-14 Notebook PC User Manual Reco ver Windows to en tire HD with two partitions. T hi s op tio n del et es a ll p arti ti o ns f ro m y ou r ha r d dr iv e an d cr ea te s two ne w p art it ion s “ C” ( 40 %) a nd “ D” (6 0%) . 5. F ollow the onscreen instructions to complete the rec overy process.
Notebook PC User Manual A-15 Using the Rec overy DVD: DVD: : 1. Inser t the Recovery DVD into the optical drive. Y our Notebook PC needs to be power ed ON. 2. Restar t the Notebook PC and press [Esc] on bootup and select the optical drive (may be labeled as “CD/DVD”) and press [Enter] to boot from the Recov er y DVD .
A-16 Notebook PC User Manual DVD-R OM Drive Infor mation The Notebook PC comes with an optional DVD-ROM drive or a CD-ROM drive. In order to view DVD titles, you must install your own DVD viewer software. Optional DVD viewer software may be purchased with this Notebook PC.
Notebook PC User Manual A-17 Region Definitions Region 1 Canada, US, US T erritories Region 2 Czech, Egypt , Finland , Franc e, G ermany , Gulf States , Hungary , Iceland , Iran, Iraq , Ireland , Ita.
A-18 Notebook PC User Manual Internal Modem C ompliancy The Notebook PC with internal modem model complies with JA TE ( Japan), FCC (US, Canada, Korea, T aiwan), and CTR21.
Notebook PC User Manual A-19 Network C ompatibility Declaration Statement t o be made by the manufacturer to the user: “ This declaration will indicate the netw orks with which the equipment is designed to work and an y notified networks with which the equipment may ha ve inter-working difficulties.
A-20 Notebook PC User Manual This table sho ws the countries curr ently under the CTR21 standard . Coun tr y Applied More T esting Austria 1 Y es No Belgium Y es No Czech Republic No Not Applicable De.
Notebook PC User Manual A-21 This information w as copied from CETEC OM and is supplied without liability . For updat es to this table, you may visit http://www .
A-22 Notebook PC User Manual Declarations and Safety Statements F ederal C ommunications C ommission Statemen t This device complies with FC C Rules Part 15. Operation is subject to the following tw o conditions: • This de vice may not cause harmful interference.
Notebook PC User Manual A-23 (Re pri nt ed f ro m th e Cod e o f Fe de ral Re gu la ti ons # 47, pa rt 15 . 19 3, 1 99 3. Wa shi ng ton DC : Of fic e o f t he F ed era l R eg is te r, Na tio nal A rch i ve s an d Re cor ds Ad m in is tr at ion , U .S .
A-24 Notebook PC User Manual CE Marking CE marking for devices without wir eless LAN/Bluetooth The shipped version of this devic e complies with the requirements of the EEC directives 2004/108/EC “Electromagnetic compatibility ” and 2006/95/EC “Low v oltage directive” .
Notebook PC User Manual A-25 Wir eless Operation Channel f or Different Domains N. America 2.412-2.462 GHz Ch01 through CH11 Japan 2.412-2.484 GHz Ch01 through Ch14 Europe ETSI 2.412-2.472 GHz Ch01 through Ch13 F rance Restr ic ted Wireless F requency Bands Some areas of F rance hav e a restricted frequenc y band.
A-26 Notebook PC User Manual 60 Oise 61 Orne 63 Puy du Dôme 64 P yr én ée s At la n t iq ue 66 Pyrénées Orientales 67 Bas Rhin 68 Haut Rhin 70 Haute Saône 71 Saône et Loire 75 Paris 82 T arn et.
Notebook PC User Manual A-27 UL Safety Notices Required for UL 1459 co vering telecommunications (telephone) equipment intended to be electrically connected to a telecommunication network that has an .
A-28 Notebook PC User Manual P ow er S afety Requirement Pr oduc ts with electrical cur rent ratings up t o 6A and weighing more than 3Kg must use approv ed power cords gr eater than or equal to: H05VV-F , 3G, 0.
Notebook PC User Manual A-29 Nordic Lithium C autions (for lithium-ion batteries) CA UTION! Danger of explosion if battery is incorrec tly replaced . Replace only with the same or equivalent type rec ommended by the manufacturer . Dispose of used batteries according t o the manufacturer ’ s instructions.
A-30 Notebook PC User Manual Optical Drive Safety Informa tion Laser Safety Information Internal or external optical drives sold with this Notebook PC contains a CLASS 1 LASER PRODUCT . W ARNING! Mak ing adjustments or per forming procedures other than those specified in the user ’ s manual may result in hazardous laser exposure .
Notebook PC User Manual A-31 Macrovision C orporation Pr oduc t Notice This product incorporates cop yright protection technology that is protected by method claims of certain U.S.A. patents and other intellectual propert y rights owned by Macrovision C orporation and other rights owners.
A-32 Notebook PC User Manual CTR 21 Appro val (for Notebook PC with built-in Modem) Danish Dutch English Finnish Fr ench German Greek Italian P or tuguese.
Notebook PC User Manual A-33 Spanish Sw edish.
A-34 Notebook PC User Manual ENERGY ST AR complied product ENERGY ST AR is a joint progr am of the U.S. Envir onmental Protection Agency and the U.S. Depar tment of Energy helping us all sa ve money and protect the envir onment through energy efficient products and practices.
Notebook PC User Manual A-35 Global Envir onmental Regulation C ompliance and Declaration ASUS follows the gr een design concept to design and manufacture our products, and makes sure that each stage of the product life cycle of ASUS product is in line with global environmen tal regulations.
A-36 Notebook PC User Manual Copyright Information No par t of this manual, including the products and software described in it, may be r eproduced , transmitted , transcribed , stored in a retrieval .
Notebook PC User Manual A-37 Limitation of Liability Circumstances ma y arise where because of a default on ASUS’ par t or other liability , you are entitled to r ecover damages from ASUS.
A-38 Notebook PC User Manual EC Declaration of Conformity We, the undersigned, Manufacturer: ASUSTek COMPUTER INC. Address, City: No. 150, LI-TE RD., PEITOU, TAIPEI 112, TAIW AN R.O.C. Country: TAIWAN Authorized representative in Europe: ASUS COMPUTER GmbH Address, City: HARKORT STR.
Notebook PC User Manual A-39 EC Declaration of Conformity We, the undersigned, Manufacturer: ASUSTek COMPUTER INC. Address, City: No. 150, LI-TE RD., PEITOU, TAIPEI 112, TAIW AN R.O.C. Country: TAIWAN Authorized representative in Europe: ASUS COMPUTER GmbH Address, City: HARKORT STR.
A-40 Notebook PC User Manual.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Asus Pro B Advanced BU400A c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Asus Pro B Advanced BU400A - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Asus Pro B Advanced BU400A, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Asus Pro B Advanced BU400A va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Asus Pro B Advanced BU400A, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Asus Pro B Advanced BU400A.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Asus Pro B Advanced BU400A. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Asus Pro B Advanced BU400A ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
