Manuel d'utilisation / d'entretien du produit E7165 du fabricant Asus
Aller à la page of 98
Notebook PC U ser Manual March 2012 E7165.
2 Notebook PC User Manual Table of Contents Chapter 1: Introducing the Notebook PC About This User’ s Manual ................................................................................ 6 Notes for This Manual ...................................
Notebook PC User Manual 3 Connecting External Display Monitor....................................................... 44 Storage Devices ................................................................................................ 45 Flash Memory Card Reader .
4 Notebook PC User Manual REACH ........................................................................................................ A-29 Nordic Lithium Cautions (f or lithium-ion batteries) ...................... A-30 Optical Drive Safety Information .
1 Chapter 1: Introducing the Notebook PC.
6 Notebook PC User Manual About This User’s Manual Y ou are reading the Not ebook PC User ’ s Manual. This User ’ s Manual provides inf ormation regarding the various components in the Notebook PC and how to use them. The following ar e major sections of this User ’ s Manual: 1.
Notebook PC User Manual 7 Safety Precautions The follo wing safety precautions will increase the life of the Notebook PC. Follow all precautions and instructions. Except as described in this manual, refer all servicing to qualified personnel. Battery safety warning: DO NO T throw the battery in fire.
8 Notebook PC User Manual SAFE TEMP: This Notebook PC should only be used in envir onments with ambient temperatur es between 5°C (41°F) and 35°C (95°F). DO NO T carr y or cover a Notebook PC that is powered ON with any mat erials that will reduce air circulation such as a carr ying bag.
Notebook PC User Manual 9 T ransportation Precautions T o prepare the Notebook PC f or transpor t, y ou should turn it OFF and disconnect all external peripherals to pre vent damage t o the connectors . The hard disk drive ’ s head retracts when the power is turned OFF to preven t scratching of the hard disk surface during transport.
10 Notebook PC User Manual C over Y our Notebook PC Purchase a carrying bag to protect the Notebook PC from dirt, water , shock, and scratches . Charge Y our Batter ies If you intend to use ba tter y power , be sure t o fully charge your battery pack and any optional battery packs before going on long trips.
Notebook PC User Manual 11 Preparing your Notebook PC These are quick instructions for using y our Notebook PC. Connecting the P ower A dapter Plug the AC po wer adapter into an electrical outlet (110.
12 Notebook PC User Manual Open the display panel A. Hold the base of y our Notebook PC then lift up the display panel with your thumb . B. Slow ly tilt the disp lay panel forward or backwar d to a comf or table viewing angle. T urn the power on Pr ess the power button.
2 Chapter 2: Knowing the parts.
14 Notebook PC User Manual Top Side The keyboard differs f or each territor y . 1 2 4 5 6 3 7.
Notebook PC User Manual 15 Camera The built-in camera allows picture taking or video recording . Can be used with video c onferencing and other interactive applications . Microphone (Built-in) The built-in mono microphone can be used for video confer encing, voice narrations, or simple audio recordings.
16 Notebook PC User Manual Keyboard The keyboard provides full-sized keys with comf or table trav el (depth at which the keys can be depressed) and palm rest for both hands . Tw o Windows function keys are provided to help ease na vigation in the Windows operating system.
Notebook PC User Manual 17 Bottom Side The bottom side may v ar y in appearance depending on model. The battery pack size varies depending on model. The bottom of the Notebook PC can get v er y hot. Be careful when handling the Notebook PC while it is in operation or recently be en in operation.
18 Notebook PC User Manual Right Side 1 2 Po wer Indicator The power indicator lights when the Not ebook PC is turned ON and blinks slowly when the Notebook PC is in the Suspend-to-RAM (Sleep) mode. This indicator is OFF when the Notebook PC is turned OFF or in the Suspend-to-Disk (Hibernation) mode.
Notebook PC User Manual 19 5 USB P or t (3.0) The USB (Universal Serial Bus) port is compatible with USB 3.0, 2.0, or USB 1.1 devices such as keyboards , pointing devices , cameras, hard disk drives, pr inters , and scanners connected in a series up to 4.
20 Notebook PC User Manual Left Side 1 2 USB P or t (3.0) The USB (Universal Serial Bus) port is compatible with USB 3.0, 2.0, or USB 1.1 devices such as keyboards , pointing devices , cameras, hard disk drives, pr inters , and scanners connected in a series up to 4.
3 Chapter 3: Getting Started.
22 Notebook PC User Manual Power System Using A C Po wer The Notebook PC pow er is comprised of two par ts, the power adapter and the battery power system. The power adapt er conv er ts AC pow er from a wall outlet to the DC pow er required by the Notebook PC.
Notebook PC User Manual 23 IMPORT ANT! Damage may occur if you use a diff erent adapter to power the Not ebook PC or use the Notebook PC ’ s adapter to power other electrical devices. I f there is smoke, burning scent , or extreme heat coming from the A C-DC adapter , seek ser vicing.
24 Notebook PC User Manual Using Ba tter y P ower The battery consists of a set of battery cells housed together . A fully charged will pro vide several hours of battery life , which can be fur ther extended by using power managemen t features through the BIOS setup .
Notebook PC User Manual 25 IMPORT ANT! T o protect the hard disk drive , always wait at least 5 seconds after turning OFF your Notebook PC befor e turning it back ON. W ARNING! DO NOT carry or cover a Notebook PC that is powered ON with an y materials that will reduce air circula tion such as a carr ying bag.
26 Notebook PC User Manual IMPORT ANT! If warnings are still given during bootup after running a software disk checking utilit y , you should take your Notebook PC in for servicing. Continued use may result in data loss. Self Monitoring and Repor ting T echnology The S.
Notebook PC User Manual 27 Y ou will be warned when battery power is low . If you continue to ignore the low batt er y warnings, the Notebook PC ev entually enters suspend mode ( Windows default uses STR). Screen captures shown here ar e examples only and may not reflect what you see in your syst em.
28 Notebook PC User Manual W ARNING! DO NOT lea ve the battery pack discharged. T he battery pack will discharge over time . If not using a batter y pack, it must continued to be charged ev er y three months to extend recov er y capacity or else it may fail to charge in the future .
Notebook PC User Manual 29 IMPORT ANT! T o protect the hard drive , wait at least 5 seconds after turning OFF your Notebook PC before turning it back ON. P ow er Options The power swit ch turns ON and OFF the Notebook PC or putting the Notebook PC into sleep or hibernation modes.
30 Notebook PC User Manual Emergency Shutdown In case your operating syst em cannot properly turn OFF or restar t, there is an additional way t o shutdown your Notebook PC: • Hold the power button ov er 4 seconds. IMPORT ANT! DO NO T use emergency shutdown while data is being written; doing so can result in loss or destruction of your data.
Notebook PC User Manual 31 Sleep and Hibernate P ower management settings can be found in the Windo ws > Con trol Panel > Hardw are and Sound > Po wer Options . In P ower Options , you can define “Sleep/Hibernate ” or “Shut Down ” for closing the displa y panel or pressing the power butt on.
32 Notebook PC User Manual Thermal P ower C ontrol There are thr ee power control methods f or controlling the Notebook PC’ s thermal state. These power contr ol cannot be configured by the user and should be known in case the Notebook PC should enter these states .
Notebook PC User Manual 33 The Hot Key locations on the function keys may vary depending on model but the functions should remain the same. F ollow the icons instead of the function keys. Special Keyboard Functions Hot Ke ys The follo wing defines the hot keys on the Notebook PC’ s keyboard.
34 Notebook PC User Manual L CD/Monitor Icons (f8): T oggles between the Notebook PC’ s LCD display and an ex ternal monitor in this series: LCD Only -> CRT Only (External Monitor) -> L CD + CRT Clone -> LCD + CR T Ex tend. ( This func tion does not work in 256 Colors , selec t High Color in Display Proper ty S ettings.
Notebook PC User Manual 35 Microsoft Window s Ke ys There are tw o special Windows keys on the keyboard as described below . The key with the Windows L ogo ac tivat es the Star t menu located at the bottom left of the Windows desktop.
36 Notebook PC User Manual Status Indicators Po wer Indicator The power indicator lights when the Not ebook PC is turned ON and blinks slowly when the Notebook PC is in the Suspend-to-RAM (Sleep) mode. This indicator is OFF when the Notebook PC is turned OFF or in the Suspend-to-Disk (Hibernation) mode.
4 Chapter 4: Using the Notebook PC.
38 Notebook PC User Manual Touchpad The touchpad is an int eractive device that interprets the gestures and position of your fingers to simulat e the func tions of a regular mouse.
Notebook PC User Manual 39 Using the t ouchpad The touchpad allows y ou to use one-finger and multi-finger gestures to mov e the pointer so you can select and click items, rotate and zoom images, scroll lists, as well as swipe and switch between windows.
40 Notebook PC User Manual T ap once to select an item. T ap twice to open the selected item. T ouchpad usage illustra tions T apping - T apping on the touchpad allows you to select items onscreen and open files. Clicking - Clicking on the touchpad simulates the functions of the left mouse button and right mouse button.
Notebook PC User Manual 41 Rotating - Rotating images clockwise or counterclockwise is done on the touchpad by using two fingers . T o rotate an image , place two fingers on the t ouchpad then turn one finger clockwise or counterclockwise while the other stays still.
42 Notebook PC User Manual The touchpad responds to mo vement not to f orce. There is no need to tap the surface too hard. T apping too hard does not increase the responsiveness of the t ouchpad. The touchpad responds best to light pressur e. Caring f or the touchpad The touchpad is pressur e sensitive.
Notebook PC User Manual 43 Disabling the touchpad automatically Y ou can automatically disable the touchpad when an extern al USB mouse is attached . T o disable the touchpad: 1. Go to Con trol Panel . Change view settings to Large Icons then select Mouse.
44 Notebook PC User Manual Connecting External Display Monitor F ollow the illustrations below t o connect the ex ternal display monitor using the bundled VGA adapter .
Notebook PC User Manual 45 Flash Memory Card Reader Normally a memor y card reader must be purchased separa tely in order to use memory cards from devices such as digital cameras , MP3 players , mobile phones, and PDAs. T his Notebook PC has a single built-in memor y card reader that can use flash memory cards as shown in the example below .
46 Notebook PC User Manual The number of the hard disk drive v aries with your purchased model. The secondar y hard disk drive bay ma y be empty Hard Disk Driv e Hard disk drives ha ve higher capacities and operate at much fast er speeds than floppy disk drives and optical drives .
Notebook PC User Manual 47 Memor y (RAM) Additional memory will increase application per formance by decreasing hard disk access . Visit an authorized ser vice center or retailer for inf ormation on memor y upgrades for your N otebook PC.
48 Notebook PC User Manual The built-in network cannot be installed later as an upgrade . After purchase , network can be installed as an expansion card. Connections Network C onnec tion Connect a network cable, with RJ-45 connectors on each end, to the modem/network por t on the Notebook PC and the other end to a hub or switch.
Notebook PC User Manual 49 T wisted-Pair C able The cable used to connect the Ethernet card to a host (gener ally a Hub or Switch) is called a straigh t-through T wisted Pair Ethernet ( TPE). The end connectors are called RJ-45 connectors, which are not compatible with RJ-11 telephone connectors .
50 Notebook PC User Manual Wir eless LAN Connection (on selec ted models) The optional built-in wireless LAN is a compact easy-to-use wireless Ethernet adapter .
Notebook PC User Manual 51 Ad-hoc mode The Ad-hoc mode allo ws the Notebook PC to connect to another wireless device . No access point (AP) is requir ed in this wireless envir onment.
52 Notebook PC User Manual Windo ws Wireless Netw ork Connection C onnec ting to a network 1. Swit ch ON the Wireless function if necessar y for your model (see switches in Chapter 3). 2. P ress [FN+F2] repeatedly until wireless LAN icon and Bluetooth icon are sho wn.
Notebook PC User Manual 53 5. When connecting , you may ha ve to ent er a password . 6. After a connection has been established , the connection is shown on the list. 7. Y ou can see the wireless network icon in the Notification area. The crossed wireless network ic on appears when you press <Fn> + <F2> to disable the WLAN function.
54 Notebook PC User Manual Bluetooth Wireless C onnection (on selected models) Notebook PCs with Bluetooth technology eliminat es the need for cables for connecting Bluetooth-enabled devices . Examples of Bluetooth-enabled devices ma y be Notebook PCs, Desktop PCs , mobile phones, and PDAs.
Notebook PC User Manual 55 T urning ON and Launching Bluetooth Utility This process can be used to add most Bluet ooth devices. 1. Swit ch ON the Wireless fu nc ti on if necessary for your model (see switches in Chapter 3). 2. P ress [FN+F2] repeatedly until wireless LAN icon and bluetooth icon are sho wn.
56 Notebook PC User Manual 5. Click A dd a device to look f or new devices . 6. Select a Bluetooth-enabled device from the list and click Next . 7. Enter the Bluet ooth securit y code into y our device and star t pairing. 8. The paired r elationship is successfully built.
Notebook PC User Manual 57 USB Charger+ USB Charger+ allows y ou to charge mobile devices via y our ASUS Notebook PC’ s USB charge port. If your connected device o verheat s, rem ove it immediat ely . F or some ASUS Notebook PCs, you can also use the USB Charger+ while on sleep , hibernate or shutdown mode .
58 Notebook PC User Manual 3. The system automatically selec ts both En abl e qui ck c ha rge when the system is running and Enable quick char ge when the system is in sleep/hibernat e/shutdown mode. Y ou can deselect any of these two options, if necessar y .
A Appendix.
A-2 Notebook PC User Manual Optional Accessories These items , if desired , come as optional items to c omplement your Notebook PC. USB Hub (Optional) Attaching an optional USB hub will increase y our USB por ts and allow you t o quick ly connect or disconnect many USB peripherals through a single cable.
Notebook PC User Manual A-3 Operating System and Software This Notebook PC ma y offer (depending on territory) its customers the choice of a pre-installed Microsoft Window s operating system. The choices and languages will depend on the territory . The levels of hardware and software support may vary depending on the installed operating system.
A-4 Notebook PC User Manual Sy stem BIOS Settings Boot Device 1. On the Boot screen, select Boot Option #1 . 2. P ress [Enter] and select a device as the Boot Option #1 . The BIOS screens in this section are for ref erence only . The actual screens may diff er by models and territories.
Notebook PC User Manual A-5 Security Setting T o set the password: 1. On the Security scree n, select Administr ator P assword or U ser Passw ord . 2. T ype in a password and press [Enter]. 3. Re-type to confirm the password and pr ess [Enter]. 4. P assword is then set.
A-6 Notebook PC User Manual Sav e Changes If you want to keep your c onfiguration settings, you must save changes before exiting the BIOS setup utility . If you want to r estore default settings, choose Restore Defaults . Y ou must then sav e changes to keep the manufac ture default settings.
Notebook PC User Manual A-7 C ommon Problems and Solutions Hardware P roblem - Optical Disc The optical disc drive is not able to r ead or write discs. 1. Update the BIOS t o the latest version and try again. 2. If updating the BIOS does not help , tr y better quality discs and tr y again.
A-8 Notebook PC User Manual Hardware P roblem - Built-in Camer a The built-in camera does not work corr ec tly . 1. Check “Device Manager ” to see if there are an y problems. 2. T r y reinstalling the webcam driver to solv e the problem. 3. If the problem is not solved , update the BIOS to the latest version and try again.
Notebook PC User Manual A-9 7. Able t o load the OS? ( Y = D , N = A) Symptom & Solutions: A. Pr oblem might be in the MB, HDD , or NB; visit a local ser vice center for assistance . B. P ro ble m ca us ed b y t he o pe r at in g sy st em, t ry re st ori ng y ou r sys t em u s- in g th e r ec o ve ry pa rti ti on o r di sc .
A-10 Notebook PC User Manual IMPORT ANT! Y ou must backup all your data to another location before rec overing . CAUTION! DO NO T connect to the Internet before you ha ve installed an anti-virus software and Internet firewall to pr otect yourself from viruses .
Notebook PC User Manual A-11 W ARNING! Ensure your Notebook PC does not lose power during the BIOS flashing process. 5. If problem still cannot be solved , use the recovery process to reinstall your entir e system. IMPORT ANT! Y ou must backup all your data to another location before rec overing .
A-12 Notebook PC User Manual Soft ware P roblem - BIOS Updating the BIOS. 1. Please v erify the Notebook PC ’ s exact model and download the latest BIOS file for y our model from the ASUS website and sa ve it in your flash disk drive . 2. Connect your flash disk driv e to the Notebook PC and power on the Notebook PC.
Notebook PC User Manual A-13 Recovering Your Notebook PC Using Rec ov ery Par tition The Recov er y Partition quickly restores your Notebook PC’ s software to its original w ork ing sta te.
A-14 Notebook PC User Manual Reco ver Windows to en tire HD with two partitions. T his o pti on de let es a ll p art it ion s f ro m yo ur h ar d dr iv e a nd cr ea te s t w o ne w p art it ion s “ C” ( 40 %) a nd “ D” (6 0%) . 6. F ollow the onscreen instructions to complet e the recovery process.
Notebook PC User Manual A-15 Using the Reco very DVD: DVD: : 1. Insert the Recovery DVD into the optical drive. Y our Notebook PC needs to be power ed ON. 2. Restart the Notebook PC and press [Esc] on bootup and select the optical drive (may be labeled as “CD/DVD”) and press [Enter] to boot from the Recov er y DVD .
A-16 Notebook PC User Manual DVD-ROM Drive Information The Notebook PC comes with an optional DVD-ROM drive or a CD-ROM drive. In order to view DVD titles, you must install your own DVD viewer software. Optional DVD viewer software may be purchased with this Notebook PC.
Notebook PC User Manual A-17 Region Definitions Region 1 Canada, US, US T erritories Region 2 Czech, Egypt , Finland , Franc e, G ermany , Gulf States , Hungary , Iceland , Iran, Iraq , Ireland , Ita.
A-18 Notebook PC User Manual Blu-ray ROM Drive Information (on selected models) Region Definitions Region A Nor th, Cen tral and South American countries, and their terr itories; T aiwan, Hong Kong , Macao , Japan, Korea (South and North), South East Asian countries and their territories.
Notebook PC User Manual A-19 Internal Modem Compliancy The Notebook PC with internal modem model complies with JA TE ( Japan), FCC (US, Canada, Korea, T aiwan), and CTR21.
A-20 Notebook PC User Manual Network C ompatibility Declaration Statement t o be made by the manufacturer to the user: “ This declaration will indicate the netw orks with which the equipment is designed to work and an y notified networks with which the equipment may ha ve inter-working difficulties.
Notebook PC User Manual A-21 This table sho ws the countries curr ently under the CTR21 standard . Coun tr y Applied More T esting Austria 1 Y es No Belgium Y es No Czech Republic No Not Applicable De.
A-22 Notebook PC User Manual This information w as copied from CETEC OM and is supplied without liability . For updat es to this table, you may visit http://www .
Notebook PC User Manual A-23 Declarations and Safety Statements F ederal C ommunications C ommission Statemen t This device complies with FC C Rules Part 15. Operation is subject to the following tw o conditions: • This device ma y not cause harmful inter ference .
A-24 Notebook PC User Manual (Re pri nt ed fro m the Co de o f Fed e ra l Re gu lat io ns #47 , par t 1 5. 193 , 1 99 3. Wa shi ng ton DC : Offi c e of t he Fe d er al R eg ist er , N ati on al Arc hi ves an d Re cor ds Ad min is tra t io n, U .S . G o ve rn me nt Pr in tin g O ffi ce.
Notebook PC User Manual A-25 CE Mark W arning CE marking for devic es without wireless LAN/Bluetooth The shipped version of this devic e complies with the requirements of the EEC directives 2004/108/EC “Electromagnetic compatibility ” and 2006/95/EC “Low v oltage directive” .
A-26 Notebook PC User Manual Wir eless Operation Channel f or Different Domains N. America 2.412-2.462 GHz Ch01 through CH11 Japan 2.412-2.484 GHz Ch01 through Ch14 Europe ETSI 2.412-2.472 GHz Ch01 through Ch13 F rance Restr ic ted Wireless F requency Bands Some areas of F rance hav e a restricted frequenc y band.
Notebook PC User Manual A-27 60 Oise 61 Orne 63 Puy du Dôme 64 P yr én ée s At la n t iq ue 66 Pyrénées Orientales 67 Bas Rhin 68 Haut Rhin 70 Haute Saône 71 Saône et Loire 75 Paris 82 T ar n e.
A-28 Notebook PC User Manual UL Safety Notices Required for UL 1459 co vering telecommunications (telephone) equipment intended to be electrically connected to a telecommunication network that has an .
Notebook PC User Manual A-29 P ow er S afety Requirement Pr oduc ts with electrical cur rent ratings up t o 6A and weighing more than 3Kg must use approv ed power cords gr eater than or equal to: H05VV-F , 3G, 0.
A-30 Notebook PC User Manual Nordic Lithium C autions (for lithium-ion batteries) CA UTION! Danger of explosion if battery is incorrec tly replaced . Replace only with the same or equivalent type rec ommended by the manufacturer . Dispose of used batteries according t o the manufacturer ’ s instructions.
Notebook PC User Manual A-31 Optical Drive Safety Informa tion Laser Safety Information Internal or external optical drives sold with this Notebook PC contains a CLASS 1 LASER PRODUCT . W ARNING! Mak ing adjustments or per forming procedures other than those specified in the user ’ s manual may result in hazardous laser exposure .
A-32 Notebook PC User Manual Macrovision C orporation Pr oduc t Notice This product incorporates cop yright protection technology that is protected by method claims of certain U.S.A. patents and other intellectual propert y rights owned by Macrovision C orporation and other rights owners.
Notebook PC User Manual A-33 CTR 21 Appro val (for Notebook PC with built-in Modem) Danish Dutch English Finnish Fr ench German Greek Italian P or tuguese.
A-34 Notebook PC User Manual Spanish Sw edish.
Notebook PC User Manual A-35 European Union E co-label This Notebook PC has been aw arded the EU Flow er label, which means that this product has the following characteristics: 1. Decreased energy c onsumption during use and stand-by modes. 2. Limited use of to xic heavy metals.
A-36 Notebook PC User Manual Global Envir onmental Regulation C ompliance and Declaration ASUS follows the gr een design concept to design and manufacture our products, and makes sure that each stage of the product life cycle of ASUS product is in line with global environmen tal regulations.
Notebook PC User Manual A-37 Copyright Information No par t of this manual, including the products and software described in it, may be r eproduced , transmitted , transcribed , stored in a retrieval .
A-38 Notebook PC User Manual Limitation of Liability Circumstances ma y arise where because of a default on ASUS’ par t or other liability , you are entitled to r ecover damages from ASUS.
Notebook PC User Manual A-39 EC Declaration of Conformity We, the undersigned, Manufacturer: ASUSTek COMPUTER INC. Address, City: No. 150, LI-TE RD., PEITOU, TAIPEI 112, T AIWAN R.O.C. Country: TAIWAN Authorized representative in Europe: ASUS COMPUTER GmbH Address, City: HARKORT STR.
A-40 Notebook PC User Manual DECLARATION OF CONFORMITY Per FCC Part 2 Section 2. 1077(a) Responsible Party Name: Asus Computer International Address: 800 Corporate Way, Fremont , CA 94539. Phone/Fax No: (510)739-3777/(510)608-4555 hereby declares that the product Product Name : Notebook P.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Asus E7165 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Asus E7165 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Asus E7165, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Asus E7165 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Asus E7165, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Asus E7165.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Asus E7165. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Asus E7165 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
