Manuel d'utilisation / d'entretien du produit Modular ICS 4.0 du fabricant Nortel
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Norstar, Meridian and Companion are trademarks of Northern Telecom © Northern Telecom 1998 Modular ICS 4.0 System Coordinator Guide 1-800-4 NORTEL www.
p0881591.book Page 2 Wednesday, August 19, 1998 6:43 PM.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Table of Contents Getting started with Norstar 1 Using this guide 1 Understanding programming 2 Before you start 3 What you’ll need to do p.
ii / Table of Contents Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Hearing aid compatibility 33 Viewing information about a call on the display 34 Using Call Information for a par ticul.
Table of Contents / iii P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Making calls 53 Choosing a line using a line button 55 Line pools 55 Using a line pool to make a call 56 Programming .
iv / Table of Contents Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Listening on hold 73 Holding a call exclusively 74 Using Call Queuing 74 Transferring calls 75 Using the transfer feat.
Table of Contents / v P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Sending messages 98 Sending a message 98 Canceling a message you have sent 100 Viewing your messages 100 Replying to a .
vi / Table of Contents Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Spanish 116 Programming a feature code onto a memory button 116 Programming feature buttons 117 Erasing a feature butt.
Table of Contents / vii P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Telephone features 147 Installing Norstar telephones 147 Naming a telephone or a line 149 Moving telephones 149 Stopp.
viii / Table of Contents Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Group 4 fax 163 Remote LAN access 163 Leased line backup 163 LAN to LAN bridging 163 Internet and database access 16.
Table of Contents / ix P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Run/Stop 183 W ait for Dial T one 184 Using pulse dialing for a call 184 Using your Norstar system from an external lo.
x / Table of Contents Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 T esting the speaker in the telephone handset 201 T esting the telephone headset 201 T esting the telephone speaker 201 T esting the power supply to a telephone 202 Common feature displays 203 Index 209 p0881591.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide / 1 Getting started with Norstar Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace.
2 / Getting started with Norstar Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Understanding programming When your system is installed, your installer or customer service representative programs it to work with your telephone lines, with your private network, if you have one, and with optional equipment.
Getting started with Norstar / 3 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Before you start Before you begin programming, plan what changes you want to make. Record the changes in the Norstar Programming Record so that you have the information at hand.
4 / Getting started with Norstar Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Using Buttons The two-line telephone you use for everyday calling is used for changes and maintenance. Examples of telephones with two-line displays are shown in the illustration.
Getting started with Norstar / 5 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide The M7324 is different from the M7310 in two ways: it does not have dual memory buttons (item 5) or a shift button (item 6).
6 / Getting started with Norstar Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 The programming overlay When you begin programming, a group of buttons on the telephone become the buttons for moving through programming headings and settings.
Getting started with Norstar / 7 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Programming buttons are active or inactive at different stages of programming. A button is active (meaning you can use that option), when the indicator next to it is lit ( or ).
8 / Getting started with Norstar Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 System speed dial - Program up to 70 different telephone numbers so that people in your office can dial them with a two-digit code. Passwords - Change the password you use for programming, or erase a Call log password.
Getting started with Norstar / 9 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Legend: Name (gre y te xt) = appears only if needed to complete progr amming Enter digits (italic te xt) = i.
10 / Getting started with Norstar Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Sched:Night Sched:Evening Sched:Lunch Sched:Sched 4 Sched:Sched 5 Sched:Sched 6 Speed dial #:_ ˆ add/chang.
Getting started with Norstar / 11 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Starting and ending a session As system coordinator the first steps in making any change to the Norstar system are always the same.
12 / Getting started with Norstar Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 You can see if the changes you have made to telephone programming have taken effect by pressing the UPDATE display key. The display shows you how many telephones have not been updated.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide / 13 Frequently used programming operations The following sections highlight the most frequently used programming operations. To consult these or other programming operations, see either the Table of Contents or the Index .
14 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 In this example, you are changing the time to 1:30 p.m. Press CHANGE . Press the dial pad buttons to enter the hour. Use two digits for all hours. The clock on the display shows either one or two digits.
Frequently used programming operations / 15 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide The clock controls the schedules used for services such as ringing and routing services. After a power failure, the clock is behind by the length of time power was lost.
16 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Note: CLASS Trunks are required for this feature to work.
Frequently used programming operations / 17 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Adding or changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a two-digit code.
18 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Choose a speed dial code Add or change the telephone number Select a line for the speed dial code Press . Press three times. Press . Press . You can pick any system speed dial code between 01 and 70.
Frequently used programming operations / 19 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide If you assign a specific line to a system speed dial number, only telephones with an appearance of that line can use the speed dial number.
20 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Changing the name of a telephone Begin the programming session Change the name of a telephone Use the dial pad and --> until you have the entire name.
Frequently used programming operations / 21 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide If the set has already been given a name, it appears after DN: on the display. Press then . This is the name the display shows if you don’t change it.
22 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Changing the name of a line Begin the programming session Change the name of a line Press . Press . Press . Press . Press . Enter the three-digit number of the line you want to name.
Frequently used programming operations / 23 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Making changes to Call Forward No Answer Begin the programming session Change where a call goes when there is no answer Use the dial pad and --> until you have the entire name.
24 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Change the number of times the telephone rings before it is forwarded Press . Press . Press . Press CHANGE and enter the internal number where you want the calls to be sent.
Frequently used programming operations / 25 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Making changes to Call Forward on Busy Begin the programming session Change where a call goes whe.
26 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Making Changes to Do Not Disturb on Busy When you are on a call and a second call comes in, your telephone rings softly to alert you to the second call.
Frequently used programming operations / 27 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Change Do Not Disturb on Busy Press . Press . Enter the internal number (intercom number) of the telephone extension. In this example, it’s 225. If the set has been given a name, it appears on the display.
28 / Frequently used programming operations Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 For more information on Call Forward and similar settings, see “Forwarding your calls to another Norstar telephone” on page 83. What would you like to do next? Some of the most common programming tasks are listed below.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Answering calls Answering incoming calls with Hunt Groups Your Norstar system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar set DNs that can be called by a single directory number.
30 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Line buttons One line button for each line is assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons gives you immediate access to more than one line.
Answering calls / 31 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Answering calls at a prime telephone Each line in a Norstar system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone.
32 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 A CAP module is an add-on device that provides 48 extra memory or line buttons. You can connect one or two Norstar CAP modules to the telephone to increase the number of lines it can handle.
Answering calls / 33 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Monitoring telephones with the CAP module The indicators ˆ beside internal autodial buttons on your CAP module show the status of Norstar telephones.
34 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Viewing information about a call on the display If you subscribe to Call Display services from your local telephone company, one line of information about an external caller is displayed after you answer.
Answering calls / 35 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Displaying Call Information before or after answering To find out who is calling or to display information about your current call: 1. Press . 2. Press or VIEW to display more information about an external call.
36 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Making Call Display information appear automatically at a telephone Each telephone that rings for an external line can display Call Display information for that line.
Answering calls / 37 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide You may see Unknown name or Unknown number on the display if the information is not available from your telephone company. You may see Private name or Private number on the display if the caller blocks that information.
38 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Answering any ringing telephone using Group Pickup Your Norstar system can be divided into nine pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group.
Answering calls / 39 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 5. Press five times. 6. Press CHANGE at Pickup grp : to assign the telephone to pickup group 1 , 2 , 3 , or 4 , 5 , 6 , 7 , 8 , 9 , or to None .
40 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Answering a call using Trunk Answer Press . Displays Answer buttons You can use an Answer button to monitor calls on another person’s telephone. All calls to the monitored Norstar telephone appear on the Answer button.
Answering calls / 41 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide See the Norstar Modular ICS 4.0 Installer Guide for more information. M7100N telephones and ISDN terminals cannot be assigned Answer buttons to monitor other sets, but they can be monitored.
42 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 3. Press the button where the first call is on hold to create a conference. Only the person who established the conference can process the conference by using the procedures described in this section.
Answering calls / 43 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Independently holding two calls For all Norstar telephones except the M7100 telephone, you can put the two people in a conference call on hold independently so that they cannot talk to each other.
44 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 2. Take the held call off hold. This is not necessary for the M7100 telephone. Removing yourself from a conference You can remove yourself from a conference, and connect the other two callers through your Norstar system.
Answering calls / 45 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Listening to a call as a group To allow people in your office to listen in on a call using Group Listening, press . You hear the caller’s voice through your telephone’s speaker.
46 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 2. Press . The telephone’s internal microphone and speaker are automatically turned on. Handsfree is not available for an M7100 telephone. Making calls without lifting the receiver 1.
Answering calls / 47 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Using Handsfree The indicator next to is solid when you have Handsfree turned on. It flashes when you mute the microphone. Wait for your caller to finish speaking before you speak.
48 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 1. Press . 2. Press (the default System Coordinator password). 3. Press and enter the internal number of the telephone you want to program. 4. Press twice. 5. Press three times.
Answering calls / 49 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Handsfree Answerback Handsfree Answerback allows you to answer a voice call without lifting the receiver. It is always turned off for an M7100 telephone. You can turn Handsfree Answerback on or off for a telephone that is programmed to use Handsfree.
50 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 When another telephone joins a call, the participants on the call hear a tone, and a message appears on the Norstar display. You cannot join a call without this tone being heard.
Answering calls / 51 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the receiver again or press within one second to be reconnected to your call.
52 / Answering calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 52 Wednesday, August 19, 1998 6:43 PM.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Making calls There are many ways to make a call, depending on the programming and the type of call, as follows: • Pick up the receiver and dial. The Norstar system supports three methods of dialing.
54 / Making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Your telephone is already connected to the telephone you are trying to call.
Making calls / 55 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call.
56 / Making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 The Norstar Modular ICS system can have 15 line pools, and a telephone can be programmed to access any number of them. A line pool access code is a number you dial to get a line pool.
Making calls / 57 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide The programmed line pool button accesses a specific line pool, not the line pool feature.
58 / Making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Using Automatic dial Automatic dial allows you to dial a number without selecting a line. Your prime line is selected as soon as you start dialing a number. Automatic dial does not work if your telephone has no prime line or if your prime line is in use.
Making calls / 59 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Making a priority call 1. Press . 2. Wait for a connection, then speak. A person who receives a priority call while on another call has eight seconds to accept or block the call.
60 / Making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Displays You can make a priority call only while your telephone displays: Using Ring Again Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer.
Making calls / 61 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Turning on Ring Again Press before you hang up. Using Ring Again cancels any previous Ring Again requests at your telephone. Canceling Ring Again Press to cancel a Ring Again request.
62 / Making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 62 Wednesday, August 19, 1998 6:43 PM.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Time savers for making calls Storing a number on a memory button for Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. Buttons used for lines, answer or Handsfree/Mute cannot be used as autodial buttons.
64 / Time savers for making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 If you select a line before pressing the autodial button, the call goes out on the line you have selected instead of the line that is part of the autodialer programming.
Time savers for making calls / 65 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Using Last Number Redial Press to redial the last external number you dialed. Last Number Redial records a maximum of 24 digits. You are programming an internal autodial button and have entered a number that is not an internal number on your system.
66 / Time savers for making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Preventing a telephone from using Last Number Redial Last Number Redial can be restricted at individual telephones. You need the programming template found at the front of this guide.
Time savers for making calls / 67 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Using Speed Dial Norstar provides two types of speed dialing: system and personal. System Speed Dial programming allows you to assign two-digit speed dial codes to the external numbers your co-workers call most frequently.
68 / Time savers for making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Adding or changing User Speed Dial To add or change a User Speed Dial number on your telephone: 1. Press . 2. Enter a two-digit code from 71 to 94 that you want to associate with a telephone number.
Time savers for making calls / 69 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Using Saved Number Redial You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one number at a time with Saved Number Redial, not one number for each line.
70 / Time savers for making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Dialing a saved number Press when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button Inquiry ( ) to check the last number before you dial it.
Time savers for making calls / 71 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide You have tried to save the number of an incoming call. You can only save numbers that you have dialed yourself.
72 / Time savers for making calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 72 Wednesday, August 19, 1998 6:43 PM.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Handling many calls at once Using Hold You can temporarily suspend a call by pressing . When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones.
74 / Handling many calls at once Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 2. Hang up the receiver. 3. Press the line button of the call. You may hear indications from the far end that you are on hold (for example, tones or music). 4.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Transferring calls Using the transfer feature Transfer allows you to direct a call to a telephone in your Norstar system, within the Norstar network, or external to Norstar. Transferring a call 1.
76 / Transferring calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 If you have an auxiliary ringer programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer rings for the transferred call.
Transferring calls / 77 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 2. If you are not reconnected to your original call, press and then press the line key of the original call, which is now on hold. Displays You are talking to the person you want to transfer the call to.
78 / Transferring calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Using Camp-on You can transfer an external call to another telephone, even if all of its lines are busy. 1. Press . 2. Dial the number of the telephone you want to camp the call to.
Transferring calls / 79 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Parking a call You can suspend a call so that it can be retrieved from any telephone in your system. 1. Press . The person to whom you redirected a call has Do Not Disturb active on the telephone.
80 / Transferring calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 2. Use the Page feature ( ) or press PAGE to announce the retrieval code displayed by your telephone. Retrieving a parked call 1. Select an internal line. (On the M7100 telephone, pick up the receiver.
Transferring calls / 81 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Call Park can be disabled by your installer or customer service representative. Displays Tip - Answered Hunt Group calls are parked in the same manner as other calls. For more information on Hunt Groups see “Programming Hunt Groups” on page 135.
82 / Transferring calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Using Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it back to you.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Forwarding your calls Forwarding your calls to another Norstar telephone Press and enter the number of the internal telephone to which you want your calls forwarded. Use Line Redirection to forward calls outside the system.
84 / Forwarding your calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwarding their calls to you.
Forwarding your calls / 85 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide For step-by-step instructions for changing Forward no answer see “ Change where a call goes when there is no answer ” on page 23.
86 / Forwarding your calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 DND on Busy When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call.
Forwarding your calls / 87 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Call Forward and Voice Mail If you want a voice mail system to pick up unanswered calls automatically • use the .
88 / Forwarding your calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 You cannot use the Line Redirection feature on either an M7100 telephone or a telephone connected to an ATA. Turning on Line Redirection 1. Press . 2. Select the outgoing line to be used for redirected calls.
Forwarding your calls / 89 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Canceling Line Redirection 1. Press . 2. Select the lines you no longer want to be redirected. Allowing a telephone to redirect calls You can turn a telephone’s ability to redirect calls on and off.
90 / Forwarding your calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 6. Press CHANGE to select Y (Yes) or N (No). Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines.
Forwarding your calls / 91 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide You have one external line on your telephone, but you need a second line to perform line redirection. Redirect your external line using a line pool as the outgoing line.
92 / Forwarding your calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Displays while canceling redirection How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system.
Forwarding your calls / 93 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone. Be careful to avoid redirection loops.
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P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Communicating in the office Paging Paging allows you to make announcements over the Norstar system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement 1.
96 / Communicating in the office Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Activating and deactivating the ability to page You need the programming template found at the front of this guide. See “Getting started with Norstar” on page 1 for more information.
Communicating in the office / 97 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 4. Press twice. 5. Press six times. The display reads Page Zone . 6. Press CHANGE to select the setting: 1 , 2 , 3 , 4 , 5 , 6 or None . You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes).
98 / Communicating in the office Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Using Page with external paging equipment When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the external paging system only.
Communicating in the office / 99 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide You can send up to four messages to different telephones, including your voice message center. If your telephone is a direct-dial telephone or a central answering position (CAP), you can send up to 30 messages.
100 / Communicating in the office Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 4. On analog telephones connected to an Analog Station Module (ASM), the message waiting indicator is activated. Canceling a message you have sent 1. Press . The display reads Cancel for: .
Communicating in the office / 101 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide If you want to call your voice message center using a line other than the programmed line, exit your message list and dial the voice message center telephone number using normal dialing methods.
102 / Communicating in the office Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Removing items from your message list You can erase a message while you are viewing it in your message list. If the message is from your voice message center, this only erases the message notification at your telephone.
Communicating in the office / 103 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending. Viewing messages you have sent On a telephone with a two-line display, you can view the messages you have sent.
104 / Communicating in the office Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Using Voice Call You can make an announcement or begin a conversation through the speaker of another telephone in the system. Making a Voice Call Press . You have one or more messages and one or more new Call Logs.
Communicating in the office / 105 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Muting Voice Call tones When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. To stop it from beeping, pick up the receiver or press .
106 / Communicating in the office Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 The telephone receiving the call cannot accept voice calls for one of the following reasons: it is active or ringing with another call; Call Forward is turned on; Do Not Disturb is turned on; Voice Call Deny is turned on; it is not a Norstar telephone.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line.
108 / Tracking your incoming calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 • record caller information quickly and accurately • build a personal telephone directory from log ite.
Tracking your incoming calls / 109 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide • record only selected calls that you choose, as opposed to using Call Log automatically • quickly record caller information before a caller hangs up Press to log an external call manually.
110 / Tracking your incoming calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Viewing a Call Log item Press or MORE to view the information for a call log item. Erasing log items You should routinely erase log items that you’ve read, to make space for new items in your log.
Tracking your incoming calls / 111 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 6. Lift the receiver. (This is not necessary if Handsfree is programmed at your telephone.) The displayed number is dialed. Creating a password to your Call Log To access your Call Log through a password: 1.
112 / Tracking your incoming calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 4. Re-enter your password. The display reads Password changed , which confirms that your password has been changed. Deleting an assigned password 1. Press . The display reads Old passwrd: .
Tracking your incoming calls / 113 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide / indicates that the stored number has been shortened to its final 11 digits. Press or MORE to display additional information about the call. One or more log entries have been deleted by the Autobumping feature while you are looking at the Call Log.
114 / Tracking your incoming calls Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Using Voice mail If you subscribe to a voice message service outside your office, you can access that service through your Norstar system.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Customizing your telephone Finding out what a button does using Button Inquiry You can check the function of any line, intercom, or programmed button on your Norstar telephone by pressing .
116 / Customizing your telephone Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 2. Press a number on the dial pad to choose the contrast level you prefer. On a two-line telephone, you can use the UP and DOWN display buttons to adjust the contrast.
Customizing your telephone / 117 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Programming feature buttons Any memory button not programmed as an external or internal line, target line, Answer button, or Handsfree/Mute button, is available for features.
118 / Customizing your telephone Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Applying button cap labels Before you apply button labels, activate the Button Inquiry feature ( ) to verify the button functions, and to avoid activating features as you put the labels onto the buttons.
Customizing your telephone / 119 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Types of button caps • Unlabeled, clear button caps with appropriate green or grey paper for typing in lin.
120 / Customizing your telephone Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 3. Cover the Norstar Receiver Card underneath the receiver of each telephone with the plastic lens. Norstar default button assignments During Startup, the Norstar installer chooses one of the available templates.
Customizing your telephone / 121 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Each telephone can have up to four answer buttons. They appear above Intercom buttons in the right column and continue up from the bottom in the left column, replacing the features on those buttons.
122 / Customizing your telephone Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Template button assignments M7324 telephone button defaults The default button assignments for the M7324 telephone depend on the template applied. Refer to “Using Buttons” on page 4.
Customizing your telephone / 123 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide M7100 telephone button defaults For all templates, the one programmable button on the M7100 telephone is . M7208 telephone button defaults The default button assignments for the M7208 telephone depend on the template applied.
124 / Customizing your telephone Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Moving line buttons You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you. You cannot move intercom, answer or Handsfree/Mute buttons onto a CAP module.
Customizing your telephone / 125 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Changing the type of ring You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office. 1.
126 / Customizing your telephone Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 If you are using a telephone with a single-line display, the message or call indication is hidden. 1. Press . The current time and date appears on the top line of the display.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide User Preferences The User Preferences section of programming allows you to program memory buttons, speed dial codes and other settings for any Norstar telephone on the system.
128 / User Preferences Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 telephone at the extension. The display shows Connect set if no telephone is connected at that internal number. You cannot make changes if the model is Other . 3. Press to move through all the subheadings in User Preferences.
User Preferences / 129 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Button numbering used with User Preferences programming B07 B08 B09 B10 B11 B12 B01 B02 B03 B04 B05 B06 B19 B20 B21 B2.
130 / User Preferences Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Use the display buttons to change the programming for a button. User Preferences programming cannot change the buttons that are used by lines, intercom, and the handsfree feature.
User Preferences / 131 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 7. Press and choose the line (or enter a code for a line pool) the speed dial code should use. Use the line pool code to select a particular line pool for use with Speed Dial.
132 / User Preferences Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Making the display lighter or darker Press CHANGE at Display cntrst until you see the value you want to use. The display contrast on the telephone you are using for the programming session does not change when you are programming another telephone.
User Preferences / 133 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide The autodial is an internal number. Press to see more information. The button is used for intercom. Press to see more information about the button. Y ou cannot store a feature or number on it.
134 / User Preferences Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 134 Wednesday, August 19, 1998 6:43 PM.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Programming Hunt Groups The Hunt Groups feature allows a group of Norstar sets to be called by a single directory number ensuring that calls are easily routed to the appropriate group.
136 / Programming Hunt Groups Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 • members of a group • member position in a group • what lines are assigned to a group • how incoming c.
Programming Hunt Groups / 137 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Norstar set can be in more than one Hunt Group but is considered a member in each Hunt Group, increasing the total number of members in the system. There can be only one appearance of the same Hunt Group on a set.
138 / Programming Hunt Groups Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Moving members of a group Member order within a Hunt Group is important. The member order determines how a call is routed through a Hunt Group. 1. Place the programming overlay on any M7310 or M7324 telephone.
Programming Hunt Groups / 139 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 1. Place the programming overlay on any M7310 or M7324 telephone. 2. Press (CONFIG). The display shows Password: . 3. Press (SCPLUS). The display shows Terminals&Sets .
140 / Programming Hunt Groups Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 In Broadcast mode, a single incoming call rings simultaneously at all the sets in a group. This way, all receptionists in the group can share the load of answering large volumes of calls.
Programming Hunt Groups / 141 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 3. Press (SCPLUS). The display shows Terminals&Sets . 4. Press until the display shows System prgrming . 5. Press . The display shows Hunt groups . 6. Press .
142 / Programming Hunt Groups Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 8. Press . The display shows Member DNs: . 9. Press until the display shows Hunt delay . 10. Press CHANGE to select the setting: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 . 11.
Programming Hunt Groups / 143 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 6. Press . The display shows Show group . 7. Enter the Hunt Group number you want to program (1-30). 8. Press . The display shows Member DNs: . 9. Press until the display shows If busy: .
144 / Programming Hunt Groups Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Programming the overflow set This setting allows you to program the overflow set to which the Hunt Group calls are to be routed. Unless the overflow position is a Hunt Group set, the call ceases to be a Hunt Group call.
Programming Hunt Groups / 145 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Setting the name This setting allows you to program the Hunt Group name, such as SERVICE or SALES. The name can be up to seven characters in length. 1. Place the programming overlay on any M7310 or M7324 telephone.
146 / Programming Hunt Groups Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 146 Wednesday, August 19, 1998 6:43 PM.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Telephone features Installing Norstar telephones If you are connecting a Norstar telephone for the first time, refer to the illustrations below and use as a guideline. Installing a Norstar telephone Connect to jack wired from distribution block Connect to receiver p0881591.
148 / Telephone features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Mounting a Norstar telephone on the wall 1 2 3 4 5 6 p0881591.book Page 148 Wednesday, August 19, 1998 6:43 PM.
Telephone features / 149 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Naming a telephone or a line You can assign names to identify external lines, target lines, and your co-workers’ telephones.
150 / Telephone features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Stopping calls from ringing at your telephone using Do Not Disturb (DND) Stopping calls Press to stop calls from ringing at your telephone. Only priority calls ring at your telephone.
Telephone features / 151 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are presented as normal intercom calls. Using Background Music Listen to music through your telephone speaker by pressing .
152 / Telephone features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 152 Wednesday, August 19, 1998 6:43 PM.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide ISDN PRI and BRI Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system.
154 / ISDN PRI and BRI Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 PRI lines can be accessed from all devices such as Norstar sets, ISDN sets, and wireless sets. ISDN PRI features Selected ISDN network features can be used from a Norstar telephone.
ISDN PRI and BRI / 155 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Consult your customer service representative to determine which of these features is compatible with your service provider. Name and number blocking for PRI When activated, allows you to block the outgoing name and/or number on a per-call basis.
156 / ISDN PRI and BRI Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 The dialing plan configured by your customer service representative determines how calls are routed. Consult your customer service representative to determine whether or not this feature is compatible with your service provider.
ISDN PRI and BRI / 157 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Outwats Outwats is for outgoing calls. This allows you to originate calls to telephones in a specific geographical area called a zone or band. Typically a flat monthly fee is charged for this service.
158 / ISDN PRI and BRI Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 ISDN BRI Modular ICS 4.0 supports a maximum of 30 ISDN sets on the system.
ISDN PRI and BRI / 159 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Line access from an ISDN terminal ISDN terminals do not have line keys or intercom keys as do Norstar telephones. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by using the ARS feature.
160 / ISDN PRI and BRI Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Consult your customer service representative to determine whether or not this feature is compatible with your service provider. Name and number blocking for BRI When activated, allows you to block the outgoing name and/or number on a per-call basis.
ISDN PRI and BRI / 161 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Canceling Call Forward 1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree button, or by lifting the handset (if an ISDN line is your prime line).
162 / ISDN PRI and BRI Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 ISDN BRI terminals Your Modular ICS allows connection of eight Basic Rate Access loops (four 2B+D channels) that can be used for fully digital connections to ISDN networks and devices.
ISDN PRI and BRI / 163 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Group 4 fax ISDN fax applications save money by increasing both transmission speed and the quality of resolution.
164 / ISDN PRI and BRI Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 164 Wednesday, August 19, 1998 6:43 PM.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Using System features Using alternate or scheduled services There are three types of Services to make your Norstar system handle calls differently on different days and at different times of the day: Ringing service, Restriction service and Routing service.
166 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Turning Services on and off The master control for how different services and their schedules are used by your system is in programming. There are three settings: Manual, Automatic and Off.
Using System features / 167 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide For example, there may be a version of Restriction service called Night Schedule that prevents anyone from making long distance calls. But calling it Night Schedule does not mean it can only be used with a schedule.
168 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Turning Services on and off using feature codes The master control for services is in programming. See “ Turning Services on and off” on page 166. Day-to-day use of Services is controlled using the following feature codes.
Using System features / 169 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Viewing the active Services from a two-line display telephone When a Service is active, the control telephone display reads Services ON . 1. Press LIST . The display shows the first active Service and the schedule that is in use.
170 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Displays You are viewing the active Services. Press or NEXT to see the other active Services. Press or EXIT to quit. The name of the current Restriction service schedule is displayed.
Using System features / 171 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Services that have been turned on automatically are indicated by an asterisk (*) before the name on the display. You can neither manually activate nor cancel scheduled services, although you can override them by manually turning on another schedule.
172 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 If you forget the administration or basic passwords, you cannot do any programming. Call your customer service representative to assign a new password. The password is a one to six-digit number.
Using System features / 173 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Because the Basic password can be used to change the time, you should give it out with care and change it when necessary (for example, when an employee leaves the company).
174 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Clearing a Call Log password If an individual has forgotten their Call Log password, you can clear it in programming. The individual can then enter a new password from his or her telephone.
Using System features / 175 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide You cannot forward calls to a direct-dial telephone that is outside your Norstar system. See “Making changes to Call Forward No Answer” on page 23. Note: ISDN terminals cannot use the Direct-Dial digit to reach a Direct-Dial set.
176 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Any number of telephones can be assigned to call the direct-dial telephone. Hotline A hotline telephone calls a preset internal or external telephone number when you pick up the receiver (or press ).
Using System features / 177 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Making a telephone a hotline telephone You can set up a telephone as a hotline. You need the programming template found at the front of this guide. See “Getting started with Norstar” on page 1 for more information.
178 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 A telephone’s prime line, line pool access codes, and access to a line pool can be programmed by your installer or customer service representative.
Using System features / 179 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Changing Set Lock programming for a telephone You need the programming template found at the front of this guide. See “Getting started with Norstar” on page 1 for more information.
180 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 4. Enter the internal number of the telephone you want to program and press . The display reads Capabilities . 5. Press . 6. Press until the display reads Aux. ringer .
Using System features / 181 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Preventing a telephone from using Link Link can be restricted at individual telephones. You need the programming template found at the front of this guide. See “Getting started with Norstar” on page 1 for more information.
182 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 You can program more than one pause in an external autodial or speed dial sequence. The Pause symbol ( › ) uses one of the 24 spaces in a dialing sequence. For pulse dialing, inserts a 1.
Using System features / 183 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Programmed Release The Programmed Release feature performs same function as in a programmed dialing sequence. When the system encounters Programmed Release in a dialing sequence, it stops dialing and hangs up the call.
184 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Wait for Dial Tone Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial.
Using System features / 185 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide transatlantic charges. You provide the sales representative with a Class of Service password that gives access to the transatlantic line.
186 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 hear a stuttered dial tone and must enter a Class of Service password before they are allowed into the system.
Using System features / 187 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Remote access is possible only on lines that your installer or customer service representative programs to auto-answer calls. To use features on a remote Norstar system, press followed by the feature code.
188 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 password apply, rather than the normal restriction filters. Similarly, when a remote user enters a Class of Servi.
Using System features / 189 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Displays Programming Automatic Time and Date You can program your Norstar system with the Automatic Time and Date feature to automatically update the time and date.
190 / Using System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 3. Press (SCPLUS). The display shows Terminals&Sets . 4. Press until the display shows System prgrming . 5. Press . The display shows Change DNs . 6. Press . The display shows Featr settings .
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide General System features The following features are available for the entire Norstar system. Set profile Set profile allows you to view but not change the programming settings for each Norstar set.
192 / General System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Disconnect supervision When Disconnect Supervision is assigned to a line, the Norstar system monitors it to detect if an external caller hangs up. This allows the system to release the line for other uses.
General System features / 193 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Lines can be assigned to appear only, appear and ring, or to ring only. Usually, only the lines that are appropriate for a particular person appear at that person’s telephone.
194 / General System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Line pools A line pool allows each telephone access to external lines from a group (or pool) of external lines.
General System features / 195 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide you to select a line button to take a call off hold, you press on the M7100 telephone. On M7100 telephones, you can answer a second call by pressing . Your active call is put on hold and you are connected to the waiting call.
196 / General System features Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Some display buttons, such as TRANSFER and ALL , are simply shortcuts which are not available on a one-line display. Other display buttons, such as OK and SHOW , perform essential functions.
General System features / 197 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Wall mounting Norstar telephones can be mounted on a wall. Contact the installer or customer service representative if you want to have any telephones in your system wall-mounted.
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P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Troubleshooting Using the alarm telephone An alarm telephone displays Norstar’s system alarm codes, should they occur. It is a Norstar telephone with a two-line display (M7310 or M7324 telephones) that the installer or customer service representative has assigned as an alarm telephone.
200 / Troubleshooting Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. 1. Press . The display reads Display test . 2.
Troubleshooting / 201 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide 3. Press button to see its function. If the button you pressed uses an indicator, it should turn on when you test the button. 4. Pressing the button puts Rls button on the display briefly and returns you to the Button test display.
202 / Troubleshooting Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 You should hear page tone through the telephone speaker at the maximum volume. The volume returns to its previous setting when you end the test. Pressing any button ends the test.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Common feature displays You may see the following displays when you use a feature. Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line.
204 / Common feature displays Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 You are connected to an internal call. Press TRANSFER to transfer the call. You are receiving a call from telephone 221. You have received a Ring Again offer for a call to an internal telephone.
Common feature displays / 205 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide The telephone to which you directed a call is not in service or is otherwise unavailable. The call is returned to your telephone. No one answered the call you parked.
206 / Common feature displays Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 The line is in use. Make the call using normal methods or wait until the line is free. You have tried to make, receive or pick up a call when no line button was available.
Common feature displays / 207 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide The destination you have chosen for line redirection is restricted.
208 / Common feature displays Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 p0881591.book Page 208 Wednesday, August 19, 1998 6:43 PM.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Index Symbols § Long Distance symbol 203 ¤ Link symbol 180 › Pause symbol 182 fi Programmed Release symbol 183 fl Run/Stop symbol 183 .
210 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 for M7100 64 line selection 64 programming 63 storing number on a memory button 63 using intercom line for 64 using Last Number R.
Index / 211 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide ways to make a 53 Call 221? 204 Call blocked 60 Call Display information 34 Call Duration Timer 50 Call Forward and Line Redirect.
212 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Class of Service changing 188 using a password 186 , 187 Cleared>LINENAM 103 communicating in the office paging 95 – 98 sending messages using display 98 Voice Call 104 Conf.
Index / 213 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Directed Pickup 37 DISA (see direct inward system access) disconnect from conference 44 releasing a call, accidentally 51 Supervi.
214 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Call Information 34 , 35 Call Log entering 111 external calls 109 options 108 password 112 password 111 viewing 109 Call Park 79 .
Index / 215 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide turning off 168 turning on 168 Ring Again canceling 61 using 61 Ring Type 125 Ring Volume 125 Ringing Service turning off 168 tur.
216 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Pause 181 Programmed Release 183 run/stop 183 Wait for Dial Tone 184 Do Not Disturb 150 Do Not Disturb on Busy 86 Exclusive Hold .
Index / 217 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide automatic 73 button 5 Conference Call 43 exclusive 74 getting information for a call on 35 listening while on hold 73 retrieving .
218 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 file transfer using 162 Group 4 fax using 163 Internet access using 163 LAN access using 163 LAN to LAN bridging using 163 leased.
Index / 219 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Autodial 64 button defaults 123 Button Inquiry 115 Call Conference 41 Call Park 80 Call Queuing 204 Call Transfer 77 CallBack 79 .
220 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 mounting telephones on wall 197 Move line from 124 Move line to 125 moving telephones 149 music, background 151 muting voice call.
Index / 221 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Parked on 81 parking a call retrieving 80 Parking full 81 password Basic 127 , 172 Call Log 111 – 112 canceling 112 changing 11.
222 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 changing the name of a line 149 log space 112 overlay 3 , 6 system features Call Forward 23 , 26 changing the name of a line 22 c.
Index / 223 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide using lines and features from outside the system 184 replying to a message 100 analog telephone 101 , 102 reporting and recording.
224 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Routing service 165 Trunk Answer 39 turning off and on using feature codes 168 viewing active schedules 169 Set Lock 178 – 179 .
Index / 225 P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide handset 201 headset 201 power supply 202 telephone 199 telephone speaker 201 Their list full 104 3 parties only 44 time and date .
226 / Index Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 accessing your Norstar system 114 using Call Forward 87 volume bar 196 control 196 W Wait for Dial Tone 184 wall mounting telephones 197 Y Your list full 104 p0881591.
P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide Tell us what you think... This is your document. Nortel wants it to work well for you. Please take a few minutes to answer the questions on the other side of this page. Fax it back to us at the number provided, or mail it to the address below.
Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01 Please circle the most appropriate number on the scale for each question. 1. Overall, are you satisfied with this document? 2. Is it easy to find information in this document? 3. Have you found the information in this document to be technically accurate? 4.
p0881591.book Page 229 Wednesday, August 19, 1998 6:43 PM.
After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Nortel Modular ICS 4.0 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Nortel Modular ICS 4.0 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Nortel Modular ICS 4.0, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Nortel Modular ICS 4.0 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Nortel Modular ICS 4.0, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Nortel Modular ICS 4.0.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Nortel Modular ICS 4.0. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Nortel Modular ICS 4.0 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
