Manuel d'utilisation / d'entretien du produit HS1100 du fabricant NetComm
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User Guide (AG400- Optional extra ) Wireless Hotspot.
HS1 100 Wireless Ho tspot Gateway User Manua l i Table of Contents 1. Before You Start .............................................................................................................................3 Preface .....................
HS1 100 Wireless Ho tspot Gateway User Manua l ii Utilities............................................................................................................................................................. 11 7 Network Utiliti es ......
HS1 100 Wireless Ho tspot Gateway User Manua l 3 1. Before You Start Preface This manual is for Hots pot own ers or network administra tors to set up a network e nvironm ent using the HS1 100 system.
HS1 100 Wireless Ho tspot Gateway User Manua l 4 2. System Overview Introduction of HS1 100 HS1 100 is an all-in-one pro duct spe cially designed for small wirel ess/wired net work environm e nts.
HS1 100 Wireless Ho tspot Gateway User Manua l 5 3. Installation Hardware Inst allation System Requirement s y S tandard 10/100BaseT in cluding five network cables with RJ-45 conne ctors y All PCs nee.
HS1 100 Wireless Ho tspot Gateway User Manua l 6 Panel Function Descriptions Front Panel Rear Panel y DC IN: The p owe r adaptor plugs here. y RESET : Press this button to restart/reboot the sy stem (NOT reset back to factory default).
HS1 100 Wireless Ho tspot Gateway User Manua l 7 Inst allation S tep s Please follow the steps bel ow to install HS1 100: 1. Connect the power adapter to the power socket on the rear p anel. If the power supply and connection a re normal, the Power LED will light up.
HS1 100 Wireless Ho tspot Gateway User Manua l 8 Quick Sof tware Configuration There are two ways to configure the HS1 100 system: using the o nline Configuration Wizard or cha ngin g the settings by commands manually . The Configuration Wizard comp rises of seven basic step s as follows.
HS1 100 Wireless Ho tspot Gateway User Manua l 9 Admin: The administrato r can a ccess all configu ratio n p ages of HS1 100. User Name: admin Password: admin Manager: Th e manag er can only access th.
HS1 100 Wireless Ho tspot Gateway User Manua l 10 4. Then, select Configuration Wizard and click the Run W izard button to start the wizard..
HS1 100 Wireless Ho tspot Gateway User Manua l 11 5. Configuration Wizard A welcome screen that briefly introduces the 7 steps will appear . Click Next to begin.
HS1 100 Wireless Ho tspot Gateway User Manua l 12 y Step 1. Chan ge Admin’ s Password Enter a new passwo rd for the admin accou nt and ret ype it in the verify password field (maximum number of characters up to 20 and no spaces all owed). Click Next to continue.
HS1 100 Wireless Ho tspot Gateway User Manua l 13 y Step 4. Select th e Conn ection T ype for W AN Port Three are three types of W AN port to select from: St atic IP Address , D y namic IP Address and PPPoE Client . Select a proper Internet connection type and cli ck Next to continue.
HS1 100 Wireless Ho tspot Gateway User Manua l 14 y Step 5. Set Authentication Methods ¾ Set the user ’ s information in advance. Enter an easily identified name as the post fix name in the “Post fix” field (e.
HS1 100 Wireless Ho tspot Gateway User Manua l 15 ¾ RADIUS User: R ADI US Enter RADIUS Server’s “Domain Name/IP” , “Accounting Port” and “Secret Key” . Then choose to enable or disa bl e “Accounting Service” , and select the desired “Authentication Method” .
HS1 100 Wireless Ho tspot Gateway User Manua l 16 y Step 6. Set Wirele ss – Access Point Connection ¾ Band: HS1 100 support s two transmissio n modes, Disabled , 802.1 1b , 802.1 1g and 802.1 1 (b+g) . Select the appropriate transmission mod e to work with the wireless client s in the network.
HS1 100 Wireless Ho tspot Gateway User Manua l 17 During every step of the wizard, if you wish to go back to modify the settings, please clic k the Back button to go back to the previous step. 4. Web Interface Configuration This chapter will guide you through fu rth er detailed se ttings.
HS1 100 Wireless Ho tspot Gateway User Manua l 18 Wireless Configuration Proxy Server Properties Dynamic DNS Af ter finishing the configuration of the settings, please click Ap ply and pa y attention to see if a REST AR T message appears on the scre en.
HS1 100 Wireless Ho tspot Gateway User Manua l 19 System Configuration This section includes the followin g funct ions: Configuration Wizard , System Informa tion , W AN Configuration , LAN1 & LAN2 Configuration , LAN3 & LAN4 Co nfiguration and Wireless Configuration .
HS1 100 Wireless Ho tspot Gateway User Manua l 20 Configuration Wizard There are two ways to configure the HS1 100 system: using the o nline Configuration Wizard or cha ngin g the settings by commands manually .
HS1 100 Wireless Ho tspot Gateway User Manua l 21 System Information Main information about HS1 100 is shown as follo ws: y System Name: Set the system’ s name or use the defa ult.
HS1 100 Wireless Ho tspot Gateway User Manua l 22 number , e-mail address, etc. If a user encounters prob lems while connecting to HS1 100’ s W A N and can’t get online, this information will appear on th e user ’ s login screen. y Home Page: Enter the URL of a W eb server a s the ho mep age.
HS1 100 Wireless Ho tspot Gateway User Manua l 23.
HS1 100 Wireless Ho tspot Gateway User Manua l 24 y Remote Manage IP: Set the IP range whe re the we b manag ement interface of HS1 100 can be co nnected via the authenticated port (W A N or Publi c L AN). For exa mple, 10.2.3.0/24 means that as lo ng as you are within the IP range of 1 0.
HS1 100 Wireless Ho tspot Gateway User Manua l 25 W AN Configuration There are 4 methods of obt ainin g IP addre ss for the W AN Port: S t atic IP Address , Dynamic IP Address , PPPoE and PPTP Client .
HS1 100 Wireless Ho tspot Gateway User Manua l 26 y PPTP Client: Select ST A TIC to specify the IP address of the PPTP Client manually or sele ct DHCP to get the IP address automatically . The fields with red aste risks are requi re d to be filled in.
HS1 100 Wireless Ho tspot Gateway User Manua l 27 LAN1 & LAN2 Configuration In this section, set the configuratio n for L AN1/LAN2 po rt and DHCP server .
HS1 100 Wireless Ho tspot Gateway User Manua l 28 y LAN1 & LAN2 Port IP PNP: Choose to en able or disable thi s function. If “IP PnP” is enable d, no matter what the IP address of the client device is – stati c or dynamic IP , users can acce ss the network witho ut cha nging the client IP address after being authenticated by HS1 100.
HS1 100 Wireless Ho tspot Gateway User Manua l 29.
HS1 100 Wireless Ho tspot Gateway User Manua l 30 DHCP Scope : Enter the “St a rt IP Address” and the “End IP Address” of this DHCP block. These fields define the IP address rang e that will be assign ed to the Public LAN client s. Preferred DNS Server: The prim ary DNS server for the DHCP .
HS1 100 Wireless Ho tspot Gateway User Manua l 31 LAN3 & LAN4 Configuration In this section, set the configuratio n for LAN3/LAN4 po rt and DHCP server . y LAN3 & LAN4 Port Operation Mode: Choose one of the two mode s, NA T mode and Router mode, by the requirement s.
HS1 100 Wireless Ho tspot Gateway User Manua l 32 y DHCP Serv er Configuration There are three methods to set the DHCP server: Disable DHCP Serv er , Enable DHCP Serv er and Enable DHCP Relay .
HS1 100 Wireless Ho tspot Gateway User Manua l 33 3. Enable DHCP Relay : If enabling this function is desired, the other DHCP Server IP address must be specified.
HS1 100 Wireless Ho tspot Gateway User Manua l 34 Wireless Configuration In this section, set the configuratio n for the wirele ss port. y Wireless Configuration Band: There are 4 mo de s to select from, 802.11b (2.4G, 1~11Mbps ) and 802.11 (b+g) (2.4G, 1~11Mbps and 2.
HS1 100 Wireless Ho tspot Gateway User Manua l 35 Channel: Select the appro priate chan nel from the list to correspond to the network settings ; for example, Channel 1~11 is available in the North A meri ca area. All access points on the same wireless network mu st use the same channel to ensure correct con nection.
HS1 100 Wireless Ho tspot Gateway User Manua l 36 WP A-PSK T ype WP A-RADIUS T ype 1. Security T ype: There a re disabled and 4 other securi ty types to choose from, WEP (Wired Equivalent Privacy ) , 802.1X , WP A-PSK and WP A-RADIUS . 2. Det ail Settings o 802.
HS1 100 Wireless Ho tspot Gateway User Manua l 37 o Super G: Choose Enable or Disable this function. o Short Preamble: Choose Enable or Di sable this function.
HS1 100 Wireless Ho tspot Gateway User Manua l 38 ¾ WDS Settings: Choose WDS Setting to configure the se ttings. This function can extend the ran g e of accessing the network. When this function is enabled, please enter the MAC address of the repeater in the blank a nd choose Secu r ity T ype.
HS1 100 Wireless Ho tspot Gateway User Manua l 39 y DHCP Serv er configuration There are three methods to set the DHCP server: Di sable D HCP Server , Enable DH CP Serv er and Enable DHCP Relay . 1. Disable DHCP Server: Disable the DHCP Server function.
HS1 100 Wireless Ho tspot Gateway User Manua l 40 3. Enable DHCP Relay : If enabling this function is desired, the othe r DHCP Serv er IP addre ss must be specified.
HS1 100 Wireless Ho tspot Gateway User Manua l 41 User Authentication This section includes the followin g funct ions: Authentication Configuration , Bl ack List Configuration , Policy Configuration , Guest User Configuratio n and Additional Configuration .
HS1 100 Wireless Ho tspot Gateway User Manua l 42 Authentication Configuration In this section, set the configuration for a uthentic ation servers, and on-d ema nd user authentication. The On-demand User authentication is de si gned to create on-demand user account s to provide temporary use rs with free or paid wirele ss Inte rnet access.
HS1 100 Wireless Ho tspot Gateway User Manua l 43 Server Name: Set a name for the server using numbe rs (0 to 9), al phabets (a to z or A to Z), dash (-), underline (_) and dot (.) with a maximum of 40 characters, all othe r l etters are not allowed. Sever St atus: The st atus shows that the serve r is enabled or disa bled.
HS1 100 Wireless Ho tspot Gateway User Manua l 44 Authentication Method – Local Use r Setting Choose “Local User ” from the Authentication Meth od field, the hyperlink beside s the pull-down menu will become “Local User Setting”. A. Local User Setting Click the hyperlink of Local User Setting for further configuration.
HS1 100 Wireless Ho tspot Gateway User Manua l 45.
HS1 100 Wireless Ho tspot Gateway User Manua l 46 y Edit Local User List: Click this to enter the “Local User List” screen. Add User: Click the hyperlink of Add Us er to enter the Add User interface. Fill in t he necessary information such as “Username” , “P ass word” , “MAC” (optional) and “Rem ark” (optional).
HS1 100 Wireless Ho tspot Gateway User Manua l 47 After adding the user(s) and all necessa ry information, click Apply . Upload User: Click this to enter the Upload User interface. Click the Browse button to select t he text file for the user account upload.
HS1 100 Wireless Ho tspot Gateway User Manua l 48.
HS1 100 Wireless Ho tspot Gateway User Manua l 49 Download User: Click this to enter the Users List p age an d the system will show a list of all created user account s. Click Downlo ad to create a .txt file and then save it on disk. Refresh: Clic k Refresh to renew the user list.
HS1 100 Wireless Ho tspot Gateway User Manua l 50.
HS1 100 Wireless Ho tspot Gateway User Manua l 51 Search: Enter a keyword of a username to be searched in the text field and click the Search button to perform the search. All usernames matchi ng the keyword will be listed. Del All: This will delete all the users at once.
HS1 100 Wireless Ho tspot Gateway User Manua l 52 Ø 802.1X Authentication: E nable this function and the hyperlink of Radius Client List will appear . Click the hyperlink of Radius Client List to get into the RADIUS Client Configurat ion list for further configuration.
HS1 100 Wireless Ho tspot Gateway User Manua l 53 These settings will become ef fectiv e immediately af ter cli cking the Apply button. y Server IP: Enter the IP address/d omai n name given by your ISP . y Port: Enter the Port. The default value is 100.
HS1 100 Wireless Ho tspot Gateway User Manua l 54 Authentication Metho d – RADIUS Choose “RADIUS” from the Authentic ation Me thod field, the hyperlink beside the pull-down menu will become “Radius Setting” . Click the hyperlink of Radius Setting fo r furthe r configuration.
HS1 100 Wireless Ho tspot Gateway User Manua l 55 y 802.1X Authentication: E nable this function and the hyperlink of Radius Client List will appear . Click the hyperlink of Radius Client List to get into the RADIUS Client Configurat ion list for further configuration.
HS1 100 Wireless Ho tspot Gateway User Manua l 56 Authentication Method – LDAP Choose “L DAP” from the Authenticati on Metho d field, the hyperlink beside the pull-down menu will become “LDAP Setting” . Click the hyperlink of LDAP Sett ing for further config uration.
HS1 100 Wireless Ho tspot Gateway User Manua l 57 Authentication Metho d – NTDomain Choose “NTDomain” from the Authentication Method field, the hyperlink beside the pull-down menu will become “ NT Domain Setting” . Click the hyperlink of NT Domain Setting for further configuration.
HS1 100 Wireless Ho tspot Gateway User Manua l 58 Authentication Method – On-dema nd User On-demand User Server Con figuration: The admini strator can enable and configure this aut hentication method to create on-demand user accou nt s.
HS1 100 Wireless Ho tspot Gateway User Manua l 59 default y Wireless Key: Enter the Wireless key of the access point such as WEP or WP A. y Remark: Enter any additio nal inform ation that will appear at the bottom of the receipt.
HS1 100 Wireless Ho tspot Gateway User Manua l 60 y Users List: Click to enter the On-demand Users Lis t page. In the On-demand Users List , det ailed information will be documented here.
HS1 100 Wireless Ho tspot Gateway User Manua l 61 ¾ Upload User: Click this to enter the Upload User interface. Click the Browse button to select the text file for the user account upload.
HS1 100 Wireless Ho tspot Gateway User Manua l 62 ¾ Download User: Click this to create a .txt file and then save it on disk. y Billing Configuration: The admini strator can conf igure up to 10 billing plans. ¾ Stat us: Select to enable or disable this billing plan.
HS1 100 Wireless Ho tspot Gateway User Manua l 63.
HS1 100 Wireless Ho tspot Gateway User Manua l 64 y Create On-demand Us er: The admini strator can cre ate on-d emand user account s. Click the Create button fo r the desired p lan, an On-demand Us er account will be created. Then, click Printout to print a receipt containing this On-de mand User ’ s information.
HS1 100 Wireless Ho tspot Gateway User Manua l 65.
HS1 100 Wireless Ho tspot Gateway User Manua l 66 y Billing Report: The admin istrator can get a complete repo rt or a report for a p articular period.
HS1 100 Wireless Ho tspot Gateway User Manua l 67 y Payment: Th is section is for hot spot owners to set up an external payment gateway to accept p ayments wh en providing wireless access service to en d cu st omers who wish to p ay for the service on-line.
HS1 100 Wireless Ho tspot Gateway User Manua l 68 Authorize.Net Before setting up “Authorize.Net” , it is required that hot spot owners have a valid Authorize.Net account. Please see Appendix B. Accepting Pa yments via Authorize.Net for more information about opening an Authorize.
HS1 100 Wireless Ho tspot Gateway User Manua l 69 ¾ Service Disclaimer Content / Credit Card Payment Page /Client’ s Purchasing Record Service Disclaimer Content: V iew th e service agreement and fee s for the stan dard payment gateway services as well as add or edit the servi ce disclaimer conte nt here.
HS1 100 Wireless Ho tspot Gateway User Manua l 70 ¾ Credit Card Payment Page Fields Co nfiguration / Credit Card Page Remar k Content Item: Check the box for the items that will show on the custom er ’ s online p ayment interface. Displayed T ext: Ente r what needs to be sho wn in this field.
HS1 100 Wireless Ho tspot Gateway User Manua l 71 Card T ype: This value indicates the level of match between the Card Code e ntered o n a transaction and the value that is on file with a customer’s cred it card comp any . A code and narrative description are provided indicating the result s return ed by the processor .
HS1 100 Wireless Ho tspot Gateway User Manua l 72 PayPal Before setting up “PayPal”, it is required that the hots pot owners have a valid PayPal “Busin ess Account”.
HS1 100 Wireless Ho tspot Gateway User Manua l 73 ¾ Service Disclaimer Content / Billi ng Configuration for Paym ent Page Service Disclaimer Content: V iew the service agreement and fees for the st andard p ayment gateway services as well as add or edit the servi ce disclaimer conte nt here.
HS1 100 Wireless Ho tspot Gateway User Manua l 74 ¾ Client’ s Purchasing Reco rd / Pay Pal Payment Page Remark Conten t Client’ s Purchasing Record: Invoice Number: An invoice number may be provide d as ad ditional information against a transa ction.
HS1 100 Wireless Ho tspot Gateway User Manua l 75 SecurePay Before setting up “SecurePay”, it is required that the hotspot owne rs have a valid SecurePay “Merchant Account” from it s of ficial web site.
HS1 100 Wireless Ho tspot Gateway User Manua l 76.
HS1 100 Wireless Ho tspot Gateway User Manua l 77 ¾ Payment Page Configuration Merchant ID: The ID that is associated with the Business Account. Password: This is the key use d by Secure Pa y to validate all the transactions. Payment Gate way URL: The default we bsite ad dress to post all transaction dat a.
HS1 100 Wireless Ho tspot Gateway User Manua l 78 Black List Configuration The administrator can add, delete, or edi t the black list for use r access cont rol. Each bla ck list can include 40 users at most. If a user in the black list wants to log into t he system, the user’s access will be denied.
HS1 100 Wireless Ho tspot Gateway User Manua l 79 After entering the usernames in the “Username” fields and other i nformatio n in the “Remark” field (not required).
HS1 100 Wireless Ho tspot Gateway User Manua l 80 Policy Configuration Every Policy has three profiles, Firewall Profile , Specific Route P rofile , and Schedule Pro f ile as well a s one Bandwid th setting for that policy . y Firewall Profile Click the hyperlink of Setting for Firewall Profile , the Firewall Profiles list w ill appear .
HS1 100 Wireless Ho tspot Gateway User Manua l 81 Rule Item: The rule selected. Rule Name: The rul e nam e can be changed h ere. Enable this Rule: After checking this function, the rule will be enabled. Action: Th ere are two options, Block and Pass .
HS1 100 Wireless Ho tspot Gateway User Manua l 82 y Schedule Profile Click the hyperlink of Setting for Schedule Profile to enter the Schedule Profile list. Select “Enable” to show the list. This function is used to restrict the time that the users can log in.
HS1 100 Wireless Ho tspot Gateway User Manua l 83 Guest User Configuration This function can permit guest s to log into the system. Select “Enable Guest Us er” and click Apply to save the settings. y Guest User List: HS1 100 allows 10 guest users to l og in.
HS1 100 Wireless Ho tspot Gateway User Manua l 84 Additional Configuration y User Control: Functions u nder this section applie s for all general users. ¾ Idle Timer: If a user has b een idled with no network activiti es at all, the system will automatically kick out the user .
HS1 100 Wireless Ho tspot Gateway User Manua l 85 showing the Administrato r Info , whi ch can be set in 4.1.2 System Inform ation section..
HS1 100 Wireless Ho tspot Gateway User Manua l 86 y Upload File ¾ Certificate: T he admini strator can upload new p rivate key and cust omer certification. Click the Brows e button to select the file for t he certificate upload. Then click Apply to complete the upload process; otherwise click Use Defaul t Certificate t o use the d efault one.
HS1 100 Wireless Ho tspot Gateway User Manua l 87 3. How to avoid Alert Mess age y For Client s, to install Root and Intermediate Certificates: 1. Obtain ALL certificate files Of fline and save them on your desktop. 2. Click to Install Root CA and Intermediate certifi cates.
HS1 100 Wireless Ho tspot Gateway User Manua l 88.
HS1 100 Wireless Ho tspot Gateway User Manua l 89 b. Choose T emplate Page to make a cu stomized login pag e here. Click Select to pick a color and then fill in all of the blanks. Click Preview to see the result. 9 Logo Image File: Customized logo can be edited with this function.
HS1 100 Wireless Ho tspot Gateway User Manua l 90.
HS1 100 Wireless Ho tspot Gateway User Manua l 91 Click on Preview and Edit the Image File to enter the editing interface a s below . Click on Browse to locate the desired image, and p ress Upload File to upload the file (the Logo file size limit is 10 Kbytes and 120x60).
HS1 100 Wireless Ho tspot Gateway User Manua l 92 c. Choose Uploaded Page to upload a new/edited login page. Click the Brow se button to select the file for uploading. Then, click Submit to complete the upload pro cess. After the upload proce s s is complete d, the new login p age can be previe wed by clicking Preview button at the bottom.
HS1 100 Wireless Ho tspot Gateway User Manua l 93 After the image file is uploaded, the file name will show on the “Existing Image Files” field. The administrator can chec k the file and cli ck Delete to delete that file.
HS1 100 Wireless Ho tspot Gateway User Manua l 94 If the user checks “I agree” and clicks Next , then he/she is prompted to fill in Login Name and Password. If the user checks “I disagree” and cli cks Next , a window shown as below will pop up to tell the user that he/she cannot log in.
HS1 100 Wireless Ho tspot Gateway User Manua l 95 d. Choose External Page and get the login page from the de sign ated website. Enter the website address in the “External Page Setting” field and then click Apply .
HS1 100 Wireless Ho tspot Gateway User Manua l 96 The differe nt part is the HTML codes of the admin -defined logout pa ge must include the following HTM L codes to allow users to enter the use rname and p assword. After the upload is completed, the admin-defined logout page can be previe wed by clicking Preview at the bottom of this p age.
HS1 100 Wireless Ho tspot Gateway User Manua l 97 b. Choose Te m pl a t e Pa g e to make a customized login success p age here. Click Select to pick a color and then fill in all of the blanks.
HS1 100 Wireless Ho tspot Gateway User Manua l 98 c. Choose Uploaded Page and upload a new/edited logi n su ccess pa ge. Click the Browse button to select the file for uploading.
HS1 100 Wireless Ho tspot Gateway User Manua l 99 d. Choose External Page and down a specific login su cce ss pag e from the designated we bsite. Enter the website address in the “External Page Setting ” field and then click Apply .
HS1 100 Wireless Ho tspot Gateway User Manua l 100 b. Choose T emplate Page to make a cu stomized login succes s p age for on-dema nd users he re. Click Select to pick a color and then fill in all of the blanks.
HS1 100 Wireless Ho tspot Gateway User Manua l 101 c. Choose Uploaded Page a nd click the Browse button to select the file for uploading. Then, click Submit to complete the upload process. After the upload pro ces s is completed, the new logi n success p age for on-d emand users can be previewe d by clicking Preview button at the bottom.
HS1 100 Wireless Ho tspot Gateway User Manua l 102 d. Choose the External Page selection and get the login success p age for on -de mand users from a specific website. Enter t he website address in the “Extern al Page Setting” field and then click Apply .
HS1 100 Wireless Ho tspot Gateway User Manua l 103 c. Choose Uploaded Page and click the Browse button to select the file for the logout success p age upload. Then click Submit to complete t he upload process. After the upload pro ces s is completed, the new l ogout success p ag e can be previewe d by clicking Preview button at the bottom.
HS1 100 Wireless Ho tspot Gateway User Manua l 104 d. Choose External Page and get a specific logout su ccess p age from the design ated website. Enter the website address in the “External Page Setting ” field and then click Apply .
HS1 100 Wireless Ho tspot Gateway User Manua l 105 y Enhance User Authen tication: If enab led, only the users with their MAC addresses in this l i st can lo g into HS1 100.
HS1 100 Wireless Ho tspot Gateway User Manua l 106 Network Configuration This section includes the followin g funct ions: Network Address T ranslation , Priv ilege List , Monitor IP List , W alled Garden List , W alled Gard en AD List , Prox y Server Properties and Dynamic DNS .
HS1 100 Wireless Ho tspot Gateway User Manua l 107 Network Address T ranslation Set the configuration for S tatic Assignment s, Public Accessible Server and Port and Redirect . y St atic Assignment s The administrator can define mandatory external to inter nal IP mapping, so that a client on HS1 100’s W AN can access the managed ma ch ine (e.
HS1 100 Wireless Ho tspot Gateway User Manua l 108 y Port and IP Redire ct This function allows the administrator to set 40 set s of the IP addresses at most for redire ction purpose.
HS1 100 Wireless Ho tspot Gateway User Manua l 109 Privilege List Set the configuration for Privilege IP Address List and Priv ilege MAC Addr ess List .
HS1 100 Wireless Ho tspot Gateway User Manua l 110 Monitor IP List HS1 100 will send out a p acket peri odically to monitor the connection st atus of the IP addresses on the list. If the monitored IP address do es not respond, the system will send an e-mail to notify the administrator that such destination is not reachable.
HS1 100 Wireless Ho tspot Gateway User Manua l 111 y Send From: The e-mail address of the administrator i n charge of the monitoring. This will show up as the sender ’ s e-mail. y Send T o: The e-mail address of the person to which the monitoring result is sent.
HS1 100 Wireless Ho tspot Gateway User Manua l 112 W alled Garden List This function provides cert ain free services for user s to access the web sites listed here before login and authentication. Up to 20 addresse s or d omain names of t he websites can be defined in this list.
HS1 100 Wireless Ho tspot Gateway User Manua l 113 W alled Garden Ad List This function provides advertise ment web p ages for use rs to access free advertisement web sites listed before login and authentication. Advertisement hyperlin ks are displayed on the user ’ s login pa ge.
HS1 100 Wireless Ho tspot Gateway User Manua l 114.
HS1 100 Wireless Ho tspot Gateway User Manua l 115 Proxy Se rver Properties HS1 100 support s Internal Proxy Server and Exter nal Proxy Server functions.
HS1 100 Wireless Ho tspot Gateway User Manua l 116 Dynamic DNS Before activating this function, you must have your Dynamic DNS h ostnam e registered with a Dynamic DNS provider . HS1 100 supports DNS fun ction to alias the d ynamic IP addre ss for the W AN p ort to a st atic domain name, allowing the administrator to easily access HS1 100’s W AN.
HS1 100 Wireless Ho tspot Gateway User Manua l 117 Utilities This section provides four utilities to cu stomize and maint ain the system including Network Utilities , Change Password , Backup/Restore Setting , Fi rmware Upgrade and Rest art .
HS1 100 Wireless Ho tspot Gateway User Manua l 118 Network Utilities The system provides network diagn ostic tools like “PING” , “T race Route” , and “ARP T able” .
HS1 100 Wireless Ho tspot Gateway User Manua l 119 Change Password There are three levels of authorities: admin , manager or operator . The default userna me s and pa sswords are as follows: Admin: The administrato r can a ccess all configu ratio n p ages of HS1 100.
HS1 100 Wireless Ho tspot Gateway User Manua l 120 Backup/Restore Settings This function is used to backup/restore the HS1 100 setti ngs. Also, HS1 100 can be restored to the factory default settings here. y Backup current sy stem setting s: Click Backup to create a .
HS1 100 Wireless Ho tspot Gateway User Manua l 121 Firmware Upgrade The administrator can download the latest firmwa re from web site a nd upg rade the system here. Click Browse to search for the firmware file and click App ly for the firmware upgrade .
HS1 100 Wireless Ho tspot Gateway User Manua l 122 Rest art This function allows the administrator to safely rest ar t HS1 100, and the process might take approximately three minutes. Click YES to restart HS1 100; click NO to go back to the previous screen.
HS1 100 Wireless Ho tspot Gateway User Manua l 123 Stat us This section includes Sy stem St atus , Inter fac e S t atus , Curre nt User s , Tr a f f i c History , Notification Configuration , and Session Log to provide system st atus information and online user st atus.
HS1 100 Wireless Ho tspot Gateway User Manua l 124 System S t atus This section provides an overview of the system for t he administrator . The description of the above-mentioned t able is as follows:.
HS1 100 Wireless Ho tspot Gateway User Manua l 125 Item Description Current Firmware V ersion The present firmware version of HS1 10 0 System Name The system name. The default is HS1 100 Admin Info The information to be shown on the lo gin window when a user has a connection problem.
HS1 100 Wireless Ho tspot Gateway User Manua l 126 Interface St atus This section provides an overview of t he interface for the administ r ator including WA N , LAN1 & LAN2 , LAN3 & LAN4, and Wireless Port .
HS1 100 Wireless Ho tspot Gateway User Manua l 127 The description of the above-mentioned t able is as follows: Item Description MAC A ddre ss The MAC address of the W AN port. IP A ddress The IP address of the W AN port. WAN Subnet Mask T he Subnet Mask of the W AN port.
HS1 100 Wireless Ho tspot Gateway User Manua l 128 Current Users In this function, each online user’s information can be obtain ed, including Username , IP Address , MA C Address , Pkt s In , By te s In , Pkt s Out , By tes Out, Idle and Kick Out . From the “Current Users List” , the administrator can force a specific online u ser to log out.
HS1 100 Wireless Ho tspot Gateway User Manua l 129 T raffic History This function is used to check the traf fic history of HS 1 100. The history of each day will be sav ed sep arately in the DRAM for at least 3 days (72 full hours).
HS1 100 Wireless Ho tspot Gateway User Manua l 130 y On-demand User Log All activities occur on the system within the nearest 72 hours are recorded; in date and time order .
HS1 100 Wireless Ho tspot Gateway User Manua l 131.
HS1 100 Wireless Ho tspot Gateway User Manua l 132 Notify Configuration HS1 100 will save the traf fic history into the internal DRAM . If the administrator wants the sy stem to automatically send the history to a parti cular email addre ss, ente r the information shown as below .
HS1 100 Wireless Ho tspot Gateway User Manua l 133 ¾ NTLMv1 is not currently available for g eneral use. ¾ PLAIN and CRAM-MD5 are standard au thentication mechanism s while LOGIN and NTLMv 1 are Microsof t propriet ary m echanisms. ¾ Only PLAIN and LOGIN can use the UNIX login password.
HS1 100 Wireless Ho tspot Gateway User Manua l 134 Session Log Every connection created and activity executed on the Internet by users can be tracked if the Session Log f unction is enabled; the system will aut omatically report the connection details to a specified Sy slog Serv er .
HS1 100 Wireless Ho tspot Gateway User Manua l 135 • Send Log to Email Box Select Enable , and enter Sender ’ s and Receiver’s Email Address . Enter the domain name or IP address of the SMTP S erver , and select an ap propriate SMTP Authentication Method from the drop-down list box.
HS1 100 Wireless Ho tspot Gateway User Manua l 136 Help On the screen, the Help button is on the upper right corner . Click Help to the Online Help window and then click the hyperlink of the items fo r further inform ation.
HS1 100 Wireless Ho tspot Gateway User Manua l 137 Appendix A. Console Interface Via this port to enter the console interfac e for the administrator to handle the problem s and situations occurred during operation.
HS1 100 Wireless Ho tspot Gateway User Manua l 138 y Utilities for network debugging The console interface provides severa l utilities to assi st the Administra tor to check the system conditions and to debug any problem s.
HS1 100 Wireless Ho tspot Gateway User Manua l 139 y Change admin p assw ord Besides supporting the use of console manag ement interface through the conne ction of null modem, the system also support s the SSH onli ne connection for the setup.
HS1 100 Wireless Ho tspot Gateway User Manua l 140 Appendix B. Accepting Payment via Authorize.Net This section is to show independent Hot spot owners how to configure related settings in order to accept credit card payment s via Authorize.
HS1 100 Wireless Ho tspot Gateway User Manua l 141.
HS1 100 Wireless Ho tspot Gateway User Manua l 142 1. Setting Up 1.1 Open Account s T o set up HS1 100 to process credit card billing, the merchant owner will need two ac cou nt s (Internet Merchant account and Authorize.
HS1 100 Wireless Ho tspot Gateway User Manua l 143 Some major fields are required: Setting Description Merchant Login ID This is the “L ogin ID” that comes with the Authorize.Net account. Merchant T ransaction Key T o get a new key , please log in Authorize.
HS1 100 Wireless Ho tspot Gateway User Manua l 144 2. Basic Maintenance In order to maintain the op eration, merchant owners will have to manage the account s and transactions via Authorize.
HS1 100 Wireless Ho tspot Gateway User Manua l 145 Authentication Configur ation >> Click the server On-demand User >> On-demand User Server Configuration >> Users L ist >> Click Delete on the record with th e account name. 2.3 Find the Username and Password for A S pecific Customer Please log in Authorize.
HS1 100 Wireless Ho tspot Gateway User Manua l 146 Configuration >> Payment >> Pay m ent Configura tion >> Exter nal Payment Gate way >> Select Authorize.
HS1 100 Wireless Ho tspot Gateway User Manua l 147 Step 3: Please fill out the form and Click Submit to send out this tra nsaction. The re will be a confirm dialog box. Step 4: Please confirm the dat a and the click OK to go on the transaction or click Cance l to revise the dat a or cancel this transaction.
HS1 100 Wireless Ho tspot Gateway User Manua l 148 Step 5: Click OK to co mple te the process or click Can cel to revise the dat a or cancel this transa ction. Step 6: Click S tart Internet Access to use the Internet access service. Note: The clients m ust fill in the correct credit card numb er and expiration date.
HS1 100 Wireless Ho tspot Gateway User Manua l 149 Appendix C. Accepting Payment via PayPal This section is to show independent Hot spot owners how to configure related settings in order to accept p a.
HS1 100 Wireless Ho tspot Gateway User Manua l 150 1. Setting Up As follows are the basic step s to open and configure a “ Business Account ” on PayPal . 1.1 Open An Account Step 1: Sign up for a Pay Pal Business Acc oun t and login. Here is a link: https://www .
HS1 100 Wireless Ho tspot Gateway User Manua l 151 Settings Screenshots Auto Return (On ) Return URL (Re direct W e bp age) T ype http://www .www .com or other URL. Payment Dat a T ransfer (On) Block Non-encrypted W e bsite Payment (Off) PayPal Account Optional (Off) Cont act T elephone Number (O ff) Click Save.
HS1 100 Wireless Ho tspot Gateway User Manua l 152 1.2 Configure HS1 100 with a PayPal Business Accou nt Please log in HS1 100: User Authentication >> Authen tication Configuration >> Clic.
HS1 100 Wireless Ho tspot Gateway User Manua l 153 1.3 Requirements for Building a Secure P ayPal-based E-Commerc e Site T o deploy the PayPal function properly , it is required that the merchant register an Internet dom ain name (for example, www .S toreName.
HS1 100 Wireless Ho tspot Gateway User Manua l 154 2.2 Find the username and pass word for a specific customer (1) T o find the username, please log in PayPal >> Clic k His tory >> Locate .
HS1 100 Wireless Ho tspot Gateway User Manua l 155 3. Reporting During normal operatio n, the followin g step s will be necessary to generate transa ction report s.
HS1 100 Wireless Ho tspot Gateway User Manua l 156 4. Examples of Making Payment for Clients Step 1: Click the link below the login window to p ay for the service via PayPal. Step 2: Choo se I agree to accept the terms of use and click Next . Step 3: Please fill out the form and Click Submit to send out this tra nsaction.
HS1 100 Wireless Ho tspot Gateway User Manua l 157 Step 4: Y ou will be redirected to PayPal websit e to complete the payment process. Step 5: Click S tart Internet Access to use the Internet access service.
HS1 100 Wireless Ho tspot Gateway User Manua l 158 Note: (a) Payment is accepted via PayPal. PayPal enables you to send payment s secure ly online using PayPal account, a credit card or bank account. Clicking on Buy Now button, you will be redirected to PayPal’s site to make pay ment.
HS1 100 Wireless Ho tspot Gateway User Manua l 159 Appendix D. Accepting Payment via SecurePay How to use SecurePay SecurePay is another external online pay ment gateway compat ible with HS1 100.
HS1 100 Wireless Ho tspot Gateway User Manua l 160 2. Payment Configuration: Select “Secure Pay” for your external payment gateway. Enter Merchant ID and Password. And Payment Gateway URL is one fixed URL: https://www.s ecurepay.com.au/xmlapi/payment.
HS1 100 Wireless Ho tspot Gateway User Manua l 161 How does your clie nt purchase a plan? 1. Open a browser, it then shows a login page. And cli ck “ Click here to purchase by Credit Card online ” to get started. 2. Select “ I agree ” and click “ Next ”.
HS1 100 Wireless Ho tspot Gateway User Manua l 162 3. Select a billing plan to purchase; enter your credit card information and “ Submit ”. 4. Double confirm your credit card information. 5. Double confirm with your purchase. And wait for a couple minutes till you get your receipt.
HS1 100 Wireless Ho tspot Gateway User Manua l 163 6. Account has been successfully generate d! Click “ Login ”. And it’s recommend ed not to close this page at all times in case you might re-login. 7. The login successful box appea rs. Click “ Start Browsing ” to get online.
HS1 100 Wireless Ho tspot Gateway User Manua l 164 8. User is now redirected to YOUR home page that URL you fill in the blank “ System Configu r ation >> Homepage ”.
HS1 100 Wireless Ho tspot Gateway User Manua l 165 How does your client renew his service af ter running out of quot a? New username an d password are needed to renew service. C lien t can either purchase a new account online (sh own in the last section) or at the counter desk.
HS1 100 Wireless Ho tspot Gateway User Manua l 166 3. Choose a billing plan for this user and click “ Create ”. 4. Give your client the print-out of this receipt with new account information. 5. Have your client go back t o the “Login successful pag e” and click “ Redeem ”.
HS1 100 Wireless Ho tspot Gateway User Manua l 167 6. Redeem is successful and you can s ee more quota for internet access..
HS1 100 Wireless Ho tspot Gateway User Manua l 168 How does Merchant check billing transactions? 1. Go to SecurePay Merchant Login Page at https://www.s ecurepay.com.au/merchant/ and ent er Merchant ID , Login User Name and Password . 2. Click “Search Transaction s” and “Today” to check today’s tran sa ctions.
HS1 100 Wireless Ho tspot Gateway User Manua l 169 3. Today’s transaction is shown in table..
HS1 100 Wireless Ho tspot Gateway User Manua l 170 Appendix E. RADIUS Accounting How to create a user and add it in to a group in Active Directory Step 1. Open “A ctive Directory” Step 2. Go to contai n er “Users” Step 3. Create a ne w user in this container.
HS1 100 Wireless Ho tspot Gateway User Manua l 171 Step 11. Click finish to get done with account creation. Step 12. It shows “user_group3” just create d in the container “User”. Step 13. Now let’s make this user “use r_g roup3” a member of “gro up03”.
HS1 100 Wireless Ho tspot Gateway User Manua l 172 Step 14. Select Dial-in Step 15. Select “Allow ac ce ss” Step 16. Click OK.
HS1 100 Wireless Ho tspot Gateway User Manua l 173 Step 17. Select “Member Of” Step 18. Click “Add” Step 19. Click “OK” to sele ct Gr oups. Step 20. Enter the object names “group03” Step 21. Click “OK” Step 22. Now this user is in “group3” under folder “2k3lab.
HS1 100 Wireless Ho tspot Gateway User Manua l 174 RADIUS accounting with VSA VSA stands for V endor S pecific Attributes. Thi s VSA is a “value in bytes” sent by RA DIUS server to gateway along with an Access-Accept packet.
HS1 100 Wireless Ho tspot Gateway User Manua l 175 S tep 5 to 9: S t ep s 5 to 9 guides you through ad ding a “V endor -S pecific” attribute i nto properties of this selected policy .
HS1 100 Wireless Ho tspot Gateway User Manua l 176.
HS1 100 Wireless Ho tspot Gateway User Manua l 177 Appendix F. Proxy Setting 1. Proxy Setting for Hots pot HotSpot is a place such as a coffee sho p, hotel, or a publ ic area where provides Wi-Fi service for mobile and temporary users.
HS1 100 Wireless Ho tspot Gateway User Manua l 178 3. Click the Proxy Server Properties from lef t menu and the homep age of the Proxy Server Properties will appear .
HS1 100 Wireless Ho tspot Gateway User Manua l 179 5. Enable Built-in Proxy Server in Internal Proxy Server Setting. 6. Click Apply to save the settings .
HS1 100 Wireless Ho tspot Gateway User Manua l 180 2. Proxy Setting for Enterprise Enterprises usually isolate their intr a net and internet by using more elabo rated n etwork architecture. Many enterprises have their own proxy server whi ch is usua lly at intranet or DMZ under the firewall protection.
HS1 100 Wireless Ho tspot Gateway User Manua l 181 Please follow the steps to compl ete the proxy configuration ： Gateway Setting 1. Login Gateway by using “ admin ”. 2. Click the Network Configuration from top menu, and the home page of the Networ k Configuration will appear .
HS1 100 Wireless Ho tspot Gateway User Manua l 182 4. Add your proxy Server IP and Port into Extern al Proxy Server Setting. 5. Disable Built-in Proxy Server in Internal Proxy Server Setting. 6. Click Apply to save the settings. If your proxy server is disabled, it will make t he user authentication operati on abnorm al.
HS1 100 Wireless Ho tspot Gateway User Manua l 183 Client Setting It is necessary for clients to add defa ult gateway IP address into proxy exception information so the use r login successful pa ge can show up normally . 1. Use command “ ipconfig ” to get Default Gateway IP Address.
HS1 100 Wireless Ho tspot Gateway User Manua l 184 z For Firefox.
HS1 100 Wireless Ho tspot Gateway User Manua l 185 Appendix G. Network Configuration & External Network Access 1. Network Configuration on PC After HS1 100 is installed, the following configurations must be set up on the PC: Internet Connection Setup and TCP/IP Net work Setup .
HS1 100 Wireless Ho tspot Gateway User Manua l 186 3) Choose “I want to set up my Internet connection manually , or I w ant to con nect through a local Area network (L AN)” , and then click Next . 4) Choose “I connect through a local area network (LAN)” and then click Next .
HS1 100 Wireless Ho tspot Gateway User Manua l 187 6) Choose “No” and then click Next . 7) Finally , click Finish to exit the Internet Connection Wizard . Now , the set up is completed. Windows XP 1) Choose Start >> Control Panel >> Internet Option .
HS1 100 Wireless Ho tspot Gateway User Manua l 188 2) Choose the Connections tab, and then click Setup . 3) When the Welcome to the Ne w Connection Wizard window appears, click Next .
HS1 100 Wireless Ho tspot Gateway User Manua l 189 5) Choose “Set up my connection manu ally” and then click Next . 6) Choose “Connect using a broadb and connection that is al ways on” and then click Next . 7) Finally , click Finish to exit the Connection Wizard .
HS1 100 Wireless Ho tspot Gateway User Manua l 190 y TCP/IP Net work Setup If the operating system of the PC in use is Windows 95/98/ME/2000/XP , keep the default settings without any changes to directly st art/rest art the system.
HS1 100 Wireless Ho tspot Gateway User Manua l 191 3) Using DHCP: If you want to use DHCP, click on the IP Address tab and choose “Obtain an IP address automatically ” , and then cli ck OK . This is also the default setting of Windows. Then, reboot the PC to make sure an IP address is obtained from HS1 100.
HS1 100 Wireless Ho tspot Gateway User Manua l 192 4.2) Click on the Gateway tab. Enter the gateway address of HS1100 in the “ New gateway” field and click Add . Then, click OK . 4.3) Click on DNS Configuration tab. If the DNS Server field is empty , select “Enable DNS” and enter DNS Server address .
HS1 100 Wireless Ho tspot Gateway User Manua l 193 2) Right click on the Local Area Connec tion icon and select “Properties” . 3) Select “Internet Protocol (TCP/IP)” and then click Properties . Now, you can cho ose to use DHCP or a specific IP address.
HS1 100 Wireless Ho tspot Gateway User Manua l 194 5) Using Specific IP Address: If you want to use a specific IP addre ss, a cquire the following information from the network administrator: the IP Address , Subnet Mask and DNS Server address provided by your ISP and the Gateway address of HS1100.
HS1 100 Wireless Ho tspot Gateway User Manua l 195 Check the TCP/IP Setup of Windo w XP 1) Select Start >> Control Panel >> Network Connection . 2) Right click on the Local Area Connec tion icon and select “Properties” . 3) Click on the General tab and choose “Interne t Protocol (TCP/IP)” , and then click Properties .
HS1 100 Wireless Ho tspot Gateway User Manua l 196 4) Using DHCP: If you want to use DHCP, choose “Obtain an IP address automa tically” and click OK . This is also the default setting of Windows. Then, reboot the PC to make sure an IP address is obtained from HS1100.
HS1 100 Wireless Ho tspot Gateway User Manua l 197 5.3) Click on the IP Settings t ab and click Add below the “Default gateways” column and the TCP/IP Gate way Address window will appear . 5.4) Enter the gateway address of HS1100 in the “ Gate way” field, and then click Add .
HS1 100 Wireless Ho tspot Gateway User Manua l 198 2. External Network Access / User Login If all the steps are set properly , HS1 100 can be further connected to the managed netwo rk.
HS1 100 Wireless Ho tspot Gateway User Manua l 199 button. 5. An on-demand user can enter the username and password in the User L ogin Page and the n click the Remaining button to check the Remaini ng Usag e time. 6. When an on-demand user logs in successfully , the Login Successful p age shown a s bel ow will appe ar .
HS1 100 Wireless Ho tspot Gateway User Manua l 200 y Remaining usage: Show the remaining time that the on-d emand user can su rf Internet. y Redeem: When the rem ain ing time or data size is in su ff ic ient, the user has to p ay for adding credit at the counter , and then, the user will get a new username and passwo rd.
HS1 100 Wireless Ho tspot Gateway User Manua l 201 Appendix H. Session Limit and Session Log Session Limit T o prevent ill-behaved clients o r malicious sof t wa re fr om using up the system’ s connection resources, the administrator can restrict the numbe r of concur rent session s that a u ser can estab lish.
HS1 100 Wireless Ho tspot Gateway User Manua l 202 ¾ An example of session log data is sho wn as below: 31 Aug 12:35 :05 2007 [New]user1@local TCP MAC=00:09:6b:c d :83:8c SIP=10.1.1.37 SPort=1626 DIP=2 03.125.164.132 DPor t=80 31 Aug 12:35 :05 2007 [New]user1@local TCP MAC=00:09:6b:c d:83 :8c SIP=10.
HS1 100 Wireless Ho tspot Gateway User Manua l 203 Appendix I: NetComm AG400 Thermal Ticket Printer Quick Start Guide AG400 is a plug and play thermal tick et printer that connects to the NetComm HS1100 wireless hotspot gateway or IAC3000 internet access controller to print out ticket for on-demand user accounts.
HS1 100 Wireless Ho tspot Gateway User Manua l 204 2. Product Overview.
HS1 100 Wireless Ho tspot Gateway User Manua l 205 Please note: DB25 and RJ11 connectors basically have the sa me function; they are used to connect to different model. The ‘DB25 Connector’ is not used in HS 1100 or IAC3000 system. No connection is needed to this DB25 connector .
HS1 100 Wireless Ho tspot Gateway User Manua l 206 3. Inst allation.
HS1 100 Wireless Ho tspot Gateway User Manua l 207.
HS1 100 Wireless Ho tspot Gateway User Manua l 208 AG400 Thermal Ticket Printer quick installation completed.
HS1 100 Wireless Ho tspot Gateway User Manua l 209 Appendix J: Legal & Regulatory Information This manual is copy right. Apart from any fair dealing for the p urp oses of private study, research ,.
HS1 100 Wireless Ho tspot Gateway User Manua l 210 2. This warranty shall not apply to software programs, batteries, powe r supplies, cables or other accessories supplied in or w ith the pr oduct; 3.
Product W arranty NetComm products have a standard 12 months warranty from date of purchase. However some products have an extended warranty option, via registering your product online at the NetComm website www .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté NetComm HS1100 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du NetComm HS1100 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation NetComm HS1100, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le NetComm HS1100 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le NetComm HS1100, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du NetComm HS1100.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le NetComm HS1100. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei NetComm HS1100 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
