Manuel d'utilisation / d'entretien du produit 128/384 du fabricant NEC
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NDA-242 30 DOI-E105 04 ISSU E 2 STOCK # 02 93884 User Guide DECEMBER , 1998 NEC America, Inc . VisuaLink 128/384.
LIABILITY DISCLAIMER NEC Amer ica, Inc. reserves the righ t to change th e specif ications, function s, or fea tures, at any time, without noti ce. NEC Amer ica, Inc . has prep ar ed thi s docum ent for use by i ts em- ployees and cus tomers. The inf ormation conta ined her ein is t he property o f NEC Ameri ca, Inc.
EXHIBIT J1 FCC REQUIREMENTS NEC Am e r i ca, Inc . V isuaLink 12 8/V isuaLink 3 84 TYPE OF SER VICE The V isuaLin k 128 and the V isuaLin k 384 ar e stand-a lone de vices tha t allow mul timedia co nfere ncing by transmi tt ing vid eo, a udi o and dat a t o r emote lo cat ions ov er the ISDN Basic Rat e in te rf ace .
IF PROBLEMS ARISE If any of your tel ephone equipment i s not oper ating properly , you should i mmediate ly remov e it from y our telepho ne lines , as it may cause har m to the te lephone ne twork. If the tele phone company notes a p roblem, the y may temp orarily disconti nue ser vice.
CSA Requ ire ment T o ensure that ce rtif ied equip ment is attached corre ctly , and only to the networ ks of pa rticipa ting car riers, t he followi ng state ment sh all acco mpany eac h unit of cer tified equipment o f fered f or sale.
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NDA-24230 Issue 2. 0 Page i V isuaLink 128/ 384 User Guide T able of Cont ents T able of Contents Chapter 1 Introducing Your V isuaLink ............. .......... ......... .............. ......... ......... 1 -1 Applying for I SDN BRI ............... .
Page ii NDA-24230 Issue 2 .0 T able of Contents V isuaLink 128/384 User Gu ide Chapter 8 Operation Method ................. .............. .............. ......... .............. ......... .... 8-1 Syst em S tatus .... .... ....... .... ....... .... .
Page iii NDA-24230 Issue 2 .0 List of Figures V isuaLink 128/ 384 User Guide List of Figures Figure 4-1: Connection Diagram for VisuaLink 128 .................... ......... ..... ..... ........ 4-2 Figure 4-2: Connection Diagram for VisuaLink 384 ....
Page iv NDA-24230 Issue 2 .0 List of T ables V isuaLink 128/ 384 User Guide List of T ab les Table 1- 1: Parts List for the V L128 and VL 384............ ......... .............. .......... ........ 1-2 Table 1- 2: Optional parts to be provided.......
NDA-24230 Issue 2. 0 Page 1-1 V isuaLink 128/ 384 User Guide Chapter 1 Chapter 1 Intr oducing Y our V isuaLin k 1.1 Applyi ng for ISDN BRI This devi ce can not be used unless a c onnect ion to ISDN BRI Communi cation Line is provi ded. V erify t hat a ISDN l ine ex ists bef ore the CODEC is inst alled.
Page 1-2 NDA-24230 Issue 2 .0 Chapter 1 V isu aLink 128/3 84 User Guide 1.2 Unpack ing • Opening the Box Please ta ke out the device wit hout giv ing any impact on it when openin g the box. Please k eep the box after opening i t, since y ou may use it when you s end th e device f or repai r , maintenance and/ or trave l.
NDA-24230 Issue 2. 0 Page 1-3 V isuaLink 128/ 384 User Guide Chapter 1 T able 1-1: Part s List f o r the VL128 and VL38 4 (continued) (E) Audio Vid eo Cable This ca b le is us ed to c onnect pe ripheral de vi ces suc h as camer a and TV to the Vis uaLink 1 28 or Visu aLink 384.
Page 1-4 NDA-24230 Issue 2 .0 Chapter 1 V isu aLink 128/3 84 User Guide T able 1-2: Optional parts to be provi ded (conti nued) (D) Camera A pa n/ti lt zoom focus camera th at pr ovides a vi deo i mag e sh ot to the f ar-sit e. Note: Used i n the tu rnkey rollabout confi gurat ions.
NDA-24230 Issue 2. 0 Page 2-1 V isuaLink 128/ 384 User Guide Chapter 2 Chapter 2 Intr oduction of V isuaLink 2.1 About your Vi s u a L i n k The V i suaLin k 128 and the V isuaLin k 384 are de vices that easi ly re alize a multim edia c onfere nce by tr ansmit ting v ide o, audi o, and d ata t o a remo te lo catio n with the use of BRI service .
Page 2-2 NDA-24230 Issue 2 .0 Chapter 2 V isu aLink 128/3 84 User Guide 2.2 Fr ont Pane l Desc ripti on This section br iefly de scri bes names and feat ures of t he V isuaLink 12 8 and V isuaLink 38 4. ① POWER Switch The push-b utton switch is used t o turn on an d of f the mai n power .
NDA-24230 Issue 2. 0 Page 2-3 V isuaLink 128/ 384 User Guide Chapter 2 2.3 V isuaLink 128 Rear Pan el Desc ripti on ① VIDEO 2 IN ( S-V ideo inpu t): Pr ovides an S-V i deo input connec tion for a camera or other vi deo source. ➁ VIDEO 1 IN ( NTSC input): Provi des a composi te input connect ion for a camera or other vi deo source.
Page 2-4 NDA-24230 Issue 2 .0 Chapter 2 V isu aLink 128/3 84 User Guide 2.4 V isuaLink 384 Rear Pan el Desc ripti on ① VIDEO 2 IN (S-V ideo input) : Provid es an S- V ideo input c onnection for a camera or other vi deo source . ➁ VIDEO 1 IN (NTSC inpu t): Pr ovides a c omposite i nput co nnection f or a camera or other vi deo source .
NDA-24230 Issue 2. 0 Page 2-5 V isuaLink 128/ 384 User Guide Chapter 2 T able 2-1: V isuaLink 128 and V isuaLink 384 Genera l Parameters P arameter VisuaLink 1 28 VisuaLink 3 84 Line Conn ectio n Line.
Page 2-6 NDA-24230 Issue 2 .0 Chapter 2 V isu aLink 128/3 84 User Guide T able 2-1: V isuaLink 128 and V isuaLink 384 Gener al Parameter s (continued) P arameter VisuaLink 1 28 VisuaLink 3 84 User Int.
NDA-24230 Issue 2. 0 Page 2-7 V isuaLink 128/ 384 User Guide Chapter 2 T able 2-2: V isuaLink 128 and V isuaLink 384 Exte rnal Inter face Parameters P arameter VisuaLink 1 28 VisuaLink 3 84 Lin e I nt.
Page 2-8 NDA-24230 Issue 2 .0 Chapter 2 V isu aLink 128/3 84 User Guide T able 2-2 : V isua Link 128 and V isuaLink 384 Exte rnal Inte rface Paramet ers (continue d) P arameter VisuaLink 1 28 VisuaLin.
NDA-24230 Issue 2. 0 Page 2-9 V isuaLink 128/ 384 User Guide Chapter 2 2.5 Remote Cont rol ler 2.5.1 Ba sic Operat ional But tons From top l eft to down follo wed by to p right t o down. (a) MENU button Displays the co nfigurat ion menus on- scree n. (b) CALL bu tton Displays the line connec tion menu.
Page 2-10 NDA-24230 Issue 2 .0 Chapter 2 V isu aLink 128/3 84 User Guide (f) NUMERICAL button Used to en ter pres et dia ling number s and ca mera prese ts. (g) ST A TUS button Displays local t ime and c onference status o n-scre en. (h) MUTE but ton T oggles between muting and u nmuting t he local mics.
NDA-24230 Issue 2. 0 Page 2-11 V isuaLink 128/ 384 User Guide Chapter 2 2.5.2 V ideo Conferenc e, Operati onal Butto ns From top l eft to down follo wed by to p right t o down. 1. RECEIVE button Displays the far- site ’ s video on-scr een. 2. PREVIEW button Displays the loca l vide o on-scree n.
Page 2-12 NDA-24230 Issue 2 .0 Chapter 2 V isu aLink 128/3 84 User Guide 6. SNAPSHOT VIEW button Displays the graph ic camer a image. 7. POINTER butto n This tur ns on an d of f a poin ter di splay . 8. PIP butt on This tur ns on an d off a PIP disp lay .
NDA-24230 Issue 2 .0 Page 3-1 V isuaLink 128/ 384 User Guide Chapter 3 Chapter 3 Initia l Setting and Op eration Checking After co mple ting t he extern al phas e, sta rt the i nitia l setti ng of V isuaLink. 3.1 Prepara tion ① Put th e atta ch ed tw o bat teries in the atta c hed re mote c ontro ller .
Page 3-2 NDA-24230 Issue 2 .0 Chapter 3 V isu aLink 128/3 84 User Guide This page is for yo ur note s..
NDA-24230 Issue 2. 0 Page 4-1 V isuaLink 128/ 384 User Guide Chapter 4 Chapter 4 Applicati on Setup 4.1 Gui delines The foll owing ar e key point s when inst alli ng the V isuaLink. (1) The V isuaLink shou ld be ins ta ll ed on a fla t surfa ce. It is not recomme nded that th e unit be ins talled o n its s ide.
Page 4-2 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide 4.2 Har dware The p receeding s ections wil l give ste p by ste p procedures for the installat ion of the VisuaLink syste m in spec ific app licatio ns. Pic k the appli cation a nd follow t he instru ction s.
NDA-24230 Issue 2. 0 Page 4-3 V isuaLink 128/ 384 User Guide Chapter 4 Figur e 4-2 : Connectio n Diagram for V isuaLink 384 ➅ ➆ ➃ ➂ ① ➄ AC VisuaLink 384 Camera Monitor ➁ AC + + + + + DC .
Page 4-4 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide Connecti on Procedur e ① ~ ➆ indicate the pr ocedur e number s. ① Connect the V ideo Out and the audi o of the V isuaLink to the V ideo Monitor Using the atta ched video cable, plu g one si de into t he connect ion marke d VIDEO 1 IN on the V ideo Monitor .
NDA-24230 Issue 2. 0 Page 4-5 V isuaLink 128/ 384 User Guide Chapter 4 4.2.2 V isuaLink with V oicepoi nt+ Figur e 4-3 : Connectio n Diagram for V isuaLink 128 Part s List No. Name Note 1 V isu aLink 128 or V isuaLink 384 CODEC Engine. 2 V oice Point+ AEC-50 (opti on), A ge neric han ds-free phone in the market works OK.
Page 4-6 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide Figur e 4-4 : Connectio n Diagram for V isuaLink 384 ➅ ➃ ➂ ① ➄ AC AC VisuaLink 384 Camera Monitor V oiceP oi nt ➁ Vi.
NDA-24230 Issue 2. 0 Page 4-7 V isuaLink 128/ 384 User Guide Chapter 4 Connecti on Procedur e ① ~ ➉ indicate the pr ocedur e number s. ① Connect the V ideo Out of the V isuaLink to the TV Monit or Using the atta ched video cable, plu g one si de into t he connect ion marke d VIDEO 1 IN on the TV Monitor .
Page 4-8 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide ➈ Connect the V isuaLink AC Powe r . Using the provided AC t ransf ormer power cable, plug t he power cabl e into the V isuaLi nk connect ion mark ed DC-I N-5V . Plug the other end into the AC POWER STRIP .
NDA-24230 Issue 2. 0 Page 4-9 V isuaLink 128/ 384 User Guide Chapter 4 Figure 4-5: Con nection Diagra m for VisuaLin k 128 + + + + + DC IN 5 V + - Se rial1 Se r i al2/R MT O U T I N VID E O2 VID EO 1 .
Page 4-10 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide Figure 4-6: Con nection Diagra m for VisuaLin k 384 NT1 + + + + + DC IN 5V + - Serial1 Serial2/RM T O U T I N VIDEO2 V IDEO1 A .
NDA-24230 Issue 2. 0 Page 4-11 V isuaLink 128/ 384 User Guide Chapter 4 Connecti on Procedur e for V isuaLink 128 a nd V isuaLink 38 4 1. I nstall th e video captur e card i nto th e PC. Procedur e for ins talling video c apture ca rd are in cluded with unit .
Page 4-12 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide 4.2.4 Rol labout Con figurat ion Step by st ep pro cedure for instal ling t he VisuaLi nk syst em in a tur nkey rolla bout.
NDA-24230 Issue 2. 0 Page 4-13 V isuaLink 128/ 384 User Guide Chapter 4 4.2.5 V isuaLink Syst em Procedure s The fo llowing ar e the s teps and pr ocedur es for the inst allat ion of the VisuaLi nk 128 or VisuaLi nk 384. STEP ACTION DRA WING 1. Locate a nd unpack the Cabine t box.
Page 4-14 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide 4. Remove Monito r from monitor b ox. 4a. Place TV moni tor on top of cab inet. 5. Locate moni tor po wer cabl e and f eed th rough t he cable op ening at t he top of cabinet . 6.
NDA-24230 Issue 2. 0 Page 4-15 V isuaLink 128/ 384 User Guide Chapter 4 7. Locate t he cable bund le and re move from packi ng box. The ca ble bun dle contai ns two (2) 5 in. ( 12 cm.) V elcro str ips. Use th ese st rips to mou nt the camera to the to p of th e monito r .
Page 4-16 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide 10. Locate th e camera powe r ca ble . Plug t he came ra powe r cab le in to the powe r str ip in c abi net, t hen feed cabl e throu gh top of ca binet and pl ug into the rear of the camera .
NDA-24230 Issue 2. 0 Page 4-17 V isuaLink 128/ 384 User Guide Chapter 4 13. Locate t he V i suaLink 128 or V isuaLink 384 power cabl e. Plu g cable in to power strip at bottom of cabine t and fee d cable th rough ca ble slot i n rear of second s helf.
Page 4-18 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide 15. Inside the cab inet, conn ect the ot her e nds of the cable bu ndle to th e V isuaLink 128 or V isuaLink 384. See Fi gure 4- 1 and Figure 4- 2 . 16. Locate a nd unpack the mic rophone and connect the 3 1/2 inc h plug int o the V isuaL ink connecti on marked MIC1.
NDA-24230 Issue 2. 0 Page 4-19 V isuaLink 128/ 384 User Guide Chapter 4 17. If an NT1 d evice h as been pur chased , locate t he device a nd unpac k. Note 1: If an NT1 wa s not purch ased go to Ste p 23 . Note 2: Three NT1 ar e used for the VL38 4. 18.
Page 4-20 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide 21. Locate t he net work cable ( RJ45-RJ 45) and connect one end t o the S/T LI NE port of t he V isuaLink 12 8 or V isuaLin k 384. Conn ect th e other e nd of th e network c able into the S/ T interf ace of th e NT1.
NDA-24230 Issue 2. 0 Page 4-21 V isuaLink 128/ 384 User Guide Chapter 4 23. Locate t he net work cable ( RJ45-RJ 45) and connect one end t o the S/T LI NE port of t he V isuaLink 12 8 or V isuaLin k 384. Conn ect th e other e nd of th e network c able into the ne twork interf ace pr ovided in the ro om wall.
Page 4-22 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide 25. V erify th at al l the e qui pmen t plug ge d i nto the power str ip ar e turned t o the ON posi tion. T he V isuaLink 12 8, V isuaLink 38 4, camera and monitor h ave their own power switches.
NDA-24230 Issue 2. 0 Page 4-23 V isuaLink 128/ 384 User Guide Chapter 4 4.3 Sof tw are Set up When you fir st turn on your V isuaLink, the re will b e an in itial c onfigurat ion screen. Thes e configurati on screens will have to be complet ed before your sys tem becomes ope rati onal.
Page 4-24 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide Remote Contr oller Direc tions: Gives some genera l direct ions for config ure the V isuaLink sy stem.
NDA-24230 Issue 2. 0 Page 4-25 V isuaLink 128/ 384 User Guide Chapter 4 V ideo Number 1 S creen’ s Using the number pa d of the wi reless r emote ente r My Number with area c ode and SPID nu mbers asso ciated t o Line ( BRI 1). Each BRI wil l have My nu mbers labele d #1 and # 2 and two SPID’ s .
Page 4-26 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide V ideo Number 2 S creens : Using the number pa d of the wi reless r emote ente r My Number with area c ode and SPID nu mbers asso ciated t o Line ( BRI 2). Each BRI wil l have My nu mbers labele d #1 and # 2 and two SPID’ s .
NDA-24230 Issue 2. 0 Page 4-27 V isuaLink 128/ 384 User Guide Chapter 4 V ideo Number 3 S creens : Using the number pa d of the wi reless r emote ente r My Number with area c ode and SPID nu mbers asso ciated t o Line ( BRI 3). Each BRI wil l have My nu mbers labele d #1 and # 2 and two SPID’ s .
Page 4-28 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide Optional inform ation: Y ou may e nter thi s opti onal info rmation. The name you e nter ma kes it ea sy for users to ide ntify this p arti cu lar V isuaL in k. The name ca n be u p to 20 char acte r s long.
NDA-24230 Issue 2. 0 Page 4-29 V isuaLink 128/ 384 User Guide Chapter 4 Congra tulatio ns Scre en The V isuaLin k is now s etup for the confi guration you have entered. Press the ENTER button on the REMOTE CONTROLLER , the V isuaLink wi ll di spla y a blue scr een and recycle.
Page 4-30 NDA-24230 Issue 2 .0 Chapter 4 V isu aLink 128/3 84 User Guide Powering Up Screen Changing t he config urati on It is import ant tha t the CODEC i s set u p with a lo cal number and SP ID numbers.
NDA-24230 Issue 2. 0 Page 5-1 V isuaLink 128/ 384 User Guide Chapter 5 Chapter 5 System Parameter /Envir onment S etting System par ameter set s the operatio n conditi ons of t he V isuaLink 128 or V isuaLink 38 4. Environmen t set ting can be set such as camer a class, a udio relate d, data re late d, line re lated and local off ice stat us.
Page 5-2 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide ➁ Move the cursor wi th the CAMERA CONTROL button to the ENVIRONMENT SETTING ic on. ➂ Press t he ENTER button. The sy stem wil l not op erate co rrect ly if t he envi ronment setti ng are in correc t.
NDA-24230 Issue 2. 0 Page 5-3 V isuaLink 128/ 384 User Guide Chapter 5 ➃ Ente r the p assw or d. A passwo rd consis ts of 4 -digit n umber . Input cha racters are disp layed in * . Please input password. [****] Press ENTER after inputting p assword.
Page 5-4 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide ➄ Press t he ENTER button. When a passwo rd is cor rectl y entere d: Envi ronment setting me nu is display ed. Y ou can choose an icon wit h the CAMERA CONTROL button. ENTER ▲ Video p aramete r setti ng.
NDA-24230 Issue 2. 0 Page 5-5 V isuaLink 128/ 384 User Guide Chapter 5 5.1.2 When a password is inc orrect It goes back to the passwor d-enter ing scree n. Note: Press the CANCEL but ton to get out of the menu. Please input password. [ ] Password incorrect.
Page 5-6 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide 5.2 V ideo Se tting This set s video, al gorit hm, types of camera to be cont rolled, a nd video input select ion. To s e t v i d e o ① Select VID EO S E TTI NG icon i n the en vironment s etting men u.
NDA-24230 Issue 2. 0 Page 5-7 V isuaLink 128/ 384 User Guide Chapter 5 The sett ing sc reen is di splayed. The curr ent sett ing is di splayed. Note 1: T o select an ite m use the up and down por tion of t he CAMERA CONTROL button.
Page 5-8 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide 5.3 Audio Setting This ico n sets the audio algori thm, audio d elay , audio input/o utput p ort assignmen t, and v oice acti vation ca mera con trol. T o set au dio: ① Select audio s etting i con in the environment sett ing menu.
NDA-24230 Issue 2. 0 Page 5-9 V isuaLink 128/ 384 User Guide Chapter 5 The sett ing sc reen is di splayed. The curr ent sett ing is di splayed. Note 1: T o select an ite m use the up and down por tion of t he CAMERA CONTROL button.
Page 5-10 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide ➂ Press t he CALLP AG E button to proc eed to the AUDIO LEVEL P AGE . ➃ Press ENTER button to def ine it a fter cha nging a set ting. ➄ Press t he MENU or CANCEL butt on three ( 3) ti mes to pr oceed back to the video ima ge.
NDA-24230 Issue 2. 0 Page 5-11 V isuaLink 128/ 384 User Guide Chapter 5 5.4 Data Setting This ico n sets the da ta spee d and seri al con figurat ions. T o set da ta spee d: ① Select data se tting i con in the enviro nment sett ing menu. ➁ Press ENTER button.
Page 5-12 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide The sett ing sc reen is di splayed. The curr ent sett ing is di splayed. Note 1: T o select an ite m use the up and down por tion of t he CAMERA CONTROL button.
NDA-24230 Issue 2. 0 Page 5-13 V isuaLink 128/ 384 User Guide Chapter 5 5.5 Communication Setting Thi s ico n sets th e video speed, net work type, an d answer mode. T o set c ommunicati on: ① Select communicat ion sett ing ic on in the e nvironment setting menu.
Page 5-14 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide The sett ing sc reen is di splayed. The curr ent sett ing is di splayed. Note 1: T o select an ite m use the up and down por tion of t he CAMERA CONTROL button.
NDA-24230 Issue 2. 0 Page 5-15 V isuaLink 128/ 384 User Guide Chapter 5 5.6 Local Setting This ico n sets the site name, my numbe r , pa ssword, and S PIDs. 5.6.1 Displ ay the LOCAL SETTING screen ① Select LOCAL SETTING icon in the EN VIRONMENT SETTING menu.
Page 5-16 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide Step 1. VL 12 8/384 Move t he cu rsor to the NEXT SCREEN using the to p or botto m portio n of the CAMERA CONTROL button. Note: If y ou are set ting up a V isuaLink 128, g o to Step 4 .
NDA-24230 Issue 2. 0 Page 5-17 V isuaLink 128/ 384 User Guide Chapter 5 Step 2. VL 38 4 Move t he cu rsor to the NEXT SCREEN using the to p or botto m portio n of the CAMERA CONTROL button.
Page 5-18 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide Step 3. VL 38 4 Move t he cu rsor to the NEXT SCREEN using the to p or botto m portio n of the CAMERA CONTROL button.
NDA-24230 Issue 2. 0 Page 5-19 V isuaLink 128/ 384 User Guide Chapter 5 Step 4. VL 12 8/384 ➂ T o set the s ite name , press th e ENTER button. Step 5. VL 12 8/384 Note: Move the curso r to the c haract er you want to in put using t he left and ri ght sides of the CAMERA CONTROL button and press the ENTER button .
Page 5-20 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide ➃ When complet e, use the top and bottom port ion of the CAMERA CONTROL button to s elect COMPLETE or CANCEL .
NDA-24230 Issue 2. 0 Page 5-21 V isuaLink 128/ 384 User Guide Chapter 5 5.6.2 Change the pas sword ① Select t he p assword mo vin g the cur sor us ing the top and/ or bott om por tion o f the CAMERA CO NTROL button. ➁ Press t he ENTER button t o set p assword.
Page 5-22 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide ➃ Register wi th the ENTER butt on after completin g password. Y ou return to the o ptional u ser se ttin gs screen.
NDA-24230 Issue 2. 0 Page 5-23 V isuaLink 128/ 384 User Guide Chapter 5 5.6.3 Set t he date a nd time ① Move t he cu rsor to the TIME SETTING using the top o r bottom por tion o f the CAMERA CONTROL button. ➁ Press t he ENTER butt on to d e fine th e tim e and d ate se ttin g .
Page 5-24 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide ➃ Register wi th the ENTER butt on. Y ou return to the optio nal use r settings scr een.
NDA-24230 Issue 2. 0 Page 5-25 V isuaLink 128/ 384 User Guide Chapter 5 5.6.4 Se t the dat e and time d isplay ① Move t he cu rsor to the TIME DISPLA Y using the to p or botto m porti on of the CAMERA CONTROL button.
Page 5-26 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide 5.6.5 Se t the aut o power s ave ① Move t he cu rsor to the AUTO POWER SA VE using the t op or b ottom portion of the CAMERA CONTROL button.
NDA-24230 Issue 2. 0 Page 5-27 V isuaLink 128/ 384 User Guide Chapter 5 ➃ Move t he cu rsor to the NEXT SCREEN using the to p or botto m portio n of the CAMERA CONTROL button. ➄ Press ENTER to restart th e syst em, start u p scre en will be displayed .
Page 5-28 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide America , Inc. V isuaLink Powering Up V er .22.02. 37.
NDA-24230 Issue 2. 0 Page 5-29 V isuaLink 128/ 384 User Guide Chapter 5 5.7 Maintenance Setting s This sets the loopback t est, vi ewing of ha rdware/so ftware revisio n levels a nd initi alizing o f the Vi suaLink. To set t he maintena nce fun ctions.
Page 5-30 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide ➂ Press t he CALL P AGE button to advance to the Init ia lize scr een . Note: Clear custom register options are: All, Speed di al, Red ial, and Camer a Preset. ➃ Using the CAMERA CONTROL button highl ight the approp riate initi aliza tion and p ress t he ENTER bu tton.
NDA-24230 Issue 2. 0 Page 5-31 V isuaLink 128/ 384 User Guide Chapter 5 ➄ Using the NUMBERICAL buttons to choo se the appropria te in itiali zatio n. The rest art s creen appears. ➄ Press ENTER to restart th e syst em, start u p scre en will be displayed .
Page 5-32 NDA-24230 Issue 2 .0 Chapter 5 V isu aLink 128/3 84 User Guide This page is for yo ur note s..
NDA-24230 Issue 2. 0 Page 6-1 V isuaLink 128/ 384 User Guide Chapter 6 Chapter 6 About Calling In this chapter y ou will learn t o make and rec eive c alls. The Dialing Di rectory i s a phone boo k that you cre ate, listing t he names and phon e numbers of the sites that you can ca ll.
Page 6-2 NDA-24230 Issue 2 .0 Chapter 6 V isu aLink 128/3 84 User Guide Checking Ope ration V erify that local and r emote sites are able to be seen an d heard at the remote ends. V erify tha t a con trol fro m the re mote contr oller is normal by ref erring t o Chapter 8 Oper ation Method .
NDA-24230 Issue 2. 0 Page 6-3 V isuaLink 128/ 384 User Guide Chapter 6 ➃ If your call needs two (2 ) tel ephone number s, enter t he sec ond number us ing the NUMBER button s. Pres s t he ENTER but to n when finis hed . If you r c all needs onl y one ( 1) teleph one number , skip thi s step.
Page 6-4 NDA-24230 Issue 2 .0 Chapter 6 V isu aLink 128/3 84 User Guide ➅ Press t he ENTER button or CALL button to start dialin g the r emote si te.
NDA-24230 Issue 2. 0 Page 6-5 V isuaLink 128/ 384 User Guide Chapter 6 After t he lines c onnect a pictur e from the far-sit e appears . Receivin g V ideo from Rem ot e Si te Connected Line Spee d: 12.
Page 6-6 NDA-24230 Issue 2 .0 Chapter 6 V isu aLink 128/3 84 User Guide 6.2 Set Speed Dial Number The Diali ng Direct ory is a phone book t hat yo u create, list ing the na mes and phone number s of t he remot e site s. It makes diali ng call s fas ter and ea sier .
NDA-24230 Issue 2. 0 Page 6-7 V isuaLink 128/ 384 User Guide Chapter 6 Speed Dial Menu is displayed . shows t he selec tion of a number . Note: If a name i s displa yed beside a number , it is alr eady regi stered. ➂ Ente r the SITE NAME by the followin g steps : a.
Page 6-8 NDA-24230 Issue 2 .0 Chapter 6 V isu aLink 128/3 84 User Guide ➃ Speed Dial sett ing scre en is disp layed. ➄ T ype the first teleph one number using the NUMBER butt ons. If in corre ctly entere d, delet e a number wi th the CANCEL button.
NDA-24230 Issue 2. 0 Page 6-9 V isuaLink 128/ 384 User Guide Chapter 6 ➆ Using the CAMERA CONTROL button, high light SPEED . Using the left and righ t sides of the CAMERA CONTROL button, set t he VIDEO SPEED .
Page 6-10 NDA-24230 Issue 2 .0 Chapter 6 V isu aLink 128/3 84 User Guide ➇ Press t he ENTER button t o retu rn to the SPEED DIAL screen. ➈ Repeat ① to ➇ to registe r additi onal SPEED DIAL n umbers. Speed dia l regist er 001. Irvi ng 002. 003.
NDA-24230 Issue 2. 0 Page 6-11 V isuaLink 128/ 384 User Guide Chapter 6 6.2.2 Plac e Speed Dial Calls T o dial a call f rom the dia ling dir ectory . ① Press t he CALL button. ➁ Move t he c u rsor to the site you w ant to cal l usi n g CAMERA CONTROL button.
Page 6-12 NDA-24230 Issue 2 .0 Chapter 6 V isu aLink 128/3 84 User Guide ➂ The followi ng series of sc reens will appear on the monitor as the V is uaLink is placing the ca ll. Once the li ne has been conne cted, the screen will automatica lly display th e remote site .
NDA-24230 Issue 2. 0 Page 6-13 V isuaLink 128/ 384 User Guide Chapter 6 6.2.3 Redia ling a Cal l Sometimes whe n you place a vide o call, the cal l may not go through the first time.
Page 6-14 NDA-24230 Issue 2 .0 Chapter 6 V isu aLink 128/3 84 User Guide ➂ Select the numbe r that you would like to red ial from t he menu. Use t he CAMERA CONTROL button to scr oll up or do wn throu gh the 30 number s. Press t he ENTER button t o make the call.
NDA-24230 Issue 2. 0 Page 6-15 V isuaLink 128/ 384 User Guide Chapter 6 ➃ The followi ng series of sc reens will appear on the monitor as the V is uaLink is placing the ca ll. Once the li ne has been conne cted, the screen will automatica lly display th e remote site .
Page 6-16 NDA-24230 Issue 2 .0 Chapter 6 V isu aLink 128/3 84 User Guide 6.3 End a Call Press the HANGUP button on the rem ote cont roller to displa y the men u for disconne cting the remote end. ① Press t he ENTER button t o en d the video cal l. Pres s the CANC EL button to continu e the vide o call .
NDA-24230 Issue 2. 0 Page 6-17 V isuaLink 128/ 384 User Guide Chapter 6 6.4 Answer a Call The V isuaL i nk is able to be set to auto m ati c ans w er mo de or m anu al an s wer . If the V isuaLink set to an aut omatic answe r all in coming call s will be answere d by the V isuaLink without user int erventio n.
Page 6-18 NDA-24230 Issue 2 .0 Chapter 6 V isu aLink 128/3 84 User Guide ➂ Press CANCEL button if reje cting an i ncoming c all. Receivi ng V ideo from Remote S ite Connected Line Spe ed: 128kb/ s Speed is in yel low Rejected in coming call ........
NDA-24230 Issue 2. 0 Page 7-1 V isuaLink 128/ 384 User Guide Chapter 7 Chapter 7 Confer e nce Mode This chap ter gi ves an in-dep th descri ptio n of the on- scree n menus.
Page 7-2 NDA-24230 Issue 2 .0 Chapter 7 V isu aLink 128/3 84 User Guide ➁ Move the cur sor ▲ with CAMERA CONTROL button to the conferenc e control icon a nd pres s ENTER butto n. Confer ence Contr ol Menu i s display ed. Local sc reen sett ing wit h no connec tion.
NDA-24230 Issue 2. 0 Page 7-3 V isuaLink 128/ 384 User Guide Chapter 7 ➂ Press t he CAMERA CONTROL button left si de to s ee the COMMON setti ngs. Note: This COMMON setting sc reen will only appea r when the Vi suaLin k is connecte d to a remot e cont rol.
Page 7-4 NDA-24230 Issue 2 .0 Chapter 7 V isu aLink 128/3 84 User Guide 7.2 Pictu re-in-Pi cture Menu The lit tle window that is di splayed on your scre en is cal led th e Picture -in-Pic ture (PIP) win dows. Y ou can make this window ap pear or di sappear a nytime d uring the conf igurati on.
NDA-24230 Issue 2. 0 Page 7-5 V isuaLink 128/ 384 User Guide Chapter 7 PIP posit ion: Sets the display p osition for PIP on the mon itor scr een. Possi ble set tin gs ar e: Top right Top le ft Bottom right Bottom Left PIP format : Sets the video image to be displa yed in PIP.
Page 7-6 NDA-24230 Issue 2 .0 Chapter 7 V isu aLink 128/3 84 User Guide ➄ The PIP imag e is disp layed i f you sel ected RECEIVE in the PI P menu . ➅ Press t he CANCEL or MENU button t wice to return t o the v ideo image.
NDA-24230 Issue 2. 0 Page 7-7 V isuaLink 128/ 384 User Guide Chapter 7 7.3 Camera Pre set Menu During a v ideoconfe rence, you may want th e camera to point at a part icular person or locati on, such as at the main spe aker or at a flipc hart. Camer a presets are butto ns that le t you store camer a position s for the main and sub- camera .
Page 7-8 NDA-24230 Issue 2 .0 Chapter 7 V isu aLink 128/3 84 User Guide ➄ Select the came ra that i s to be pr eset. The CAMERA PRESET SELECT option i s highlig hted, usin g the CAMERA CONTROL button (pres s left or right s ide) sel ect betwee n the NEAR END and F AR E ND camera opt ions.
NDA-24230 Issue 2. 0 Page 7-9 V isuaLink 128/ 384 User Guide Chapter 7 ➆ Select the ta lker n ame. Enter t he name you woul d like di splaye d everyti me the pr eset is activat ed. Highligh t the let ter or n umber to be s elect ed, press the ENTER button to input an d use the CANCEL button t o delete l ast sel ected opt ion.
Page 7-10 NDA-24230 Issue 2 .0 Chapter 7 V isu aLink 128/3 84 User Guide 7.4 Audio Conditioni ng Performs audio t raining function by generat ing white n oise. T his is to condit ion the room a coustica lly . ① Press t he MENU button to displ ay the on -screen icons.
NDA-24230 Issue 2. 0 Page 7-11 V isuaLink 128/ 384 User Guide Chapter 7 The wh ite no ise is tran s mitte d . When the V isuaLin k has co mpleted its t raining, the whi te noi se automati call y turn s of f and r eturns to the MAIN MENU screen. Audio tr ainin g Now ▲ Start a udio trai ning.
Page 7-12 NDA-24230 Issue 2 .0 Chapter 7 V isu aLink 128/3 84 User Guide ➃ Press t he CANCEL or MENU button on ce in o rder to r eturn to t he vid eo imag e.
NDA-24230 Issue 2. 0 Page 8-1 V isuaLink 128/ 384 User Guide Chapter 8 Chapter 8 Operation Method This chap ter e xplains ho w to per form basic remote cont rol func tions of the V isuaLink 12 8 or V isuaLin k 384, suc h as switc hing moni tor scre ens, and control ling ca meras.
Page 8-2 NDA-24230 Issue 2 .0 Chapter 8 V isu aLink 124/3 84 User Guide The foll owing de fines the status me ssage: ① Picture Source This dis plays t he pic ture sour ce (t ransmissi on/re cepti on/stil l-pi cture) current ly displ ayed. It d ispla ys the remot e locati on name whe n display ing a receiv ed pict ure.
NDA-24230 Issue 2. 0 Page 8-3 V isuaLink 128/ 384 User Guide Chapter 8 8.2 V olume Contro l I f th e v olume fro m th e far -end is e ither t oo fa int or to o l oud, yo u can adju st it wi th the VOLUME buttons on t he hand held remot e. 8.2.1 I ncrease t he volume ① Press t he V OLUME UP button.
Page 8-4 NDA-24230 Issue 2 .0 Chapter 8 V isu aLink 124/3 84 User Guide 8.3 Muting Y our Micr ophone If you wan t to sp eak priva tely to s omeone at your sit e during yo ur videocon ference, y ou can mut e your micr ophone. 8.3.1 Mute yo ur microphon e ① Press MUTE button.
NDA-24230 Issue 2. 0 Page 8-5 V isuaLink 128/ 384 User Guide Chapter 8 8.4 Switching Mon itor Scr eens During a V ideo conf erence, you may want t o see a pre view of lo cal si te to transmi t or a stil l-pictu re in a dditi on to se eing p ictures sent f rom the r emote.
Page 8-6 NDA-24230 Issue 2 .0 Chapter 8 V isu aLink 124/3 84 User Guide 8.4.2 Di splay a r eceived pi cture ① Press t he RECEIVE butt on. 8.4.3 Re call a sn apshot Recall a snapshot s imply mea ns looking at the l ast sn apshot tha t you s ent or receiv e.
NDA-24230 Issue 2. 0 Page 8-7 V isuaLink 128/ 384 User Guide Chapter 8 8.5 Switching Camera Pictur es W ith your syst em, you can send video to the far-end from your MAIN CAM or CAM 2. 8.5.1 Lo cal switc hing Switchin g the vi deo ima ge sent to the remote site.
Page 8-8 NDA-24230 Revision 1 .0 Chapter 8 V isu aLink 128/3 84 User Guide 8.5.3 Re mote switch ing T o sw it ch the tran s mitte d pi ct ure se nt fro m the remote site: ① Press t he F AR END button. . The s ystem sw itche s cont rol fr om lo cal to re mote co ntro l.
NDA-24230 Issue 2. 0 Page 8-9 V isuaLink 128/ 384 User Guide Chapter 8 8.5.4 Swi tch back t o local c ontrol ① Press t he NEAR END button. A con tr ol s w itche s back to the local .
Page 8-10 NDA-24230 Revision 1 .0 Chapter 8 V isu aLink 128/3 84 User Guide 8.6 PIP Functions The litt le window tha t appears on your screen is cal led the Pictur e-in-Pict ure (PIP) window . Y ou can make th is wind ow appear or disap pear anyti me.
NDA-24230 Issue 2. 0 Page 8-11 V isuaLink 128/ 384 User Guide Chapter 8 8.7 Sen d a Snapshot Durin g a meeting, you may want to dist ribute co pies of a diagra m or pass around an ill ustrati on so t hat ever yone can t ake a cl oser look at wha t you are discu ssing.
Page 8-12 NDA-24230 Revision 1 .0 Chapter 8 V isu aLink 128/3 84 User Guide 8.7.2 Swit ch back to the far- si te v ie wing ① Press t he RECEIVE butt on. 8.7.3 Re ceive a sn ap shot picture When a snap shot picture is received, the on-screen vid eo freezes for a second and the vide o images automatic ally chan ge to the s nap sho t pictur e.
NDA-24230 Issue 2. 0 Page 8-13 V isuaLink 128/ 384 User Guide Chapter 8 8.8 Camera Funct ions During a v ideoconfe rence, you might wan t to ad just you r MAIN CAM or CAM 2 to zoom in or out on a person or per sons to dis play somet hing el se in the pictu re.
Page 8-14 NDA-24230 Issue 2 .0 Chapter 8 V isu aLink 128/3 84 User Guide 8.8.2 Adjus t the CAM 2 ① Select the CAM 2 button. ➁ Press t he ZOOM and/or CAMERA CONTROL button. Keep adjus ting the se butt ons until the camer a disp lays the c orrect i mage.
NDA-24230 Issue 2. 0 Page 8-15 V isuaLink 128/ 384 User Guide Chapter 8 8.8.3 Far- End Control Adjust f ar-en d camera : During a v ideoconfe rence, you may want to move a fa r-end camera if, for exampl e, you cannot see t he person wh o is sp eaking or i f you want t o zoom out to see everyone in the room.
Page 8-16 NDA-24230 Issue 2 .0 Chapter 8 V isu aLink 128/3 84 User Guide 8.9 Using Camer a Pre set Once you hav e set your camera preset s, you simpl y press on e of th e number buttons on the h and held r emote. The ca mera the n, moves to t he pres et posit ion and the p eople at t he far -end see that view .
NDA-24230 Issue 2. 0 Page 8-17 V isuaLink 128/ 384 User Guide Chapter 8 8.10 Po inter Display Poi nter is used to hi ghlig ht an area on the video monit or . The pointer can be display ed on document s, diagra ms and moti on video. The poi nter is controll ed on a first co me, first served b ases.
Page 8-18 NDA-24230 Issue 2 .0 Chapter 8 V isu aLink 128/3 84 User Guide 8.10.2 Move t he pointer ① Press CAMERA CONTROL button. : operat ing s ide : receiving side The point er moves to the di rection p resse d on the but ton. Note 1: The pointer on the mon itor at the re mote locat ion also mov es.
NDA-24230 Issue 2. 0 Page 9-1 V isuaLink 128/ 384 User Guide Chapter 9 Chapter 9 V isuaLink T r oubleshooting Gui de The follo wing t abl e li st s many co mmon problems an d likel y caus es and sol ut ion s.
Page 9-2 NDA-24230 Issue 2 .0 Chapter 9 V isu aLink 128/3 84 User Guide Area Condition Check Item and Counte rmeasures Video Pict ure is slow [One chann el ha s con n ect ed] • Look at front p anel and verify that both B 1 and B1 -B6 LEDs a re lit.
NDA-24230 Issue 2. 0 Page 9-3 V isuaLink 128/ 384 User Guide Chapter 9 Area Condition Check Item and Counte rmeasures Network Unabl e to conn ect to a remote s ite [Whe n placin g a ca ll, the lin e immed iately hangs u p] • Make sur e the ne twork is connec ted.
Page 9-4 NDA-24230 Issue 2 .0 Chapter 9 V isu aLink 128/3 84 User Guide This page is for yo ur note s..
NDA-24230 Issue 2. 0 Page A-1 V isuaLink 128/ 384 User Guide Appendi x A Appendix A Audio/Data/V ideo Bit Rate Assignment T able 64kbps (1 B) ± 128 kbps (2B ~ 6B) Note: x: Set ting impos sible 0.0: Se tting i s possibl e but video trans missio n is not po ssibl e.
Page A-2 NDA-24230 Issue 2.0 Append ix A V isuaLink 128/ 384 Us er Guide This page is for yo ur note s..
NDA-24230 Issue 2. 0 Page B-1 V isuaLink 128/ 384 User Guide Appendix B Appendix B Softwar e Upgrade Inst ructions T his appe ndix co ntains i nstructi ons for up gradin g your Visua Link 128 syste m softwar e. If you ha ve any q uestion a bout the up grade, p lease cal l your videocon ferencin g provi der.
Page B-2 NDA-24230 Issue 2 .0 Append ix B V isuaLink 128/3 84 User Guide Environ menta l Init iali ze 1. Pr ess the MENU button on t he Wire less remot e control ler. 2. Using the wireless remote controll er sele ct the On-Screen I CON labeled SETTING ENVIRONMENTS .
NDA-24230 Issue 2. 0 Page B-3 V isuaLink 128/ 384 User Guide Appendix B F/W download On Screen Displ ay (OSD ) Conne ction to t he versio n up cent er. The syste m shoul dn’t be pow er ed down when the init ializ e screen starts. Otherw ise boot u p progra m will be eras ed.
Page B-4 NDA-24230 Issue 2 .0 Append ix B V isuaLink 128/3 84 User Guide The syste m shoul dn’t be pow er ed down when the init ializ e screen starts. Otherw ise boot u p progra m will be eras ed. Progra m is be ing upgra ded Please wait ….. The syste m shoul dn’t be pow er ed down when the init ializ e screen starts.
NDA-24230 Issue 2. 0 Page B-5 V isuaLink 128/ 384 User Guide Appendix B The syste m shoul dn’t be pow er ed down when the init ializ e screen starts. Otherw ise boot u p progra m will be eras ed. V er ifing Prog ram Please wait ….. V er i f ying now Upgrad e is com ple te.
Page B-6 NDA-24230 Issue 2 .0 Append ix B V isuaLink 128/3 84 User Guide This page is for yo ur note s..
NDA-24230 Issue 2. 0 Page C-1 V isuaLink 128/ 384 User Guide Appendix C Appendix C CALL Menu Stru ctur e View of the local camera When the CALL button is pres sed the following screen is s how n . Place Manu al Dia led Call Place Redail Calll 001. 9 72518 4380 002.
Page C-2 NDA-24230 Issue 2 .0 Append ix C V isuaLink 128/3 84 User Guide 2 1 The CAMERA CONTROL DOWN button is pre ssed The CAMERA CONTROL DO WN button is pre ssed The ENT ER or CALL butto n is pressed The CALL or ENTER button is pressed Note : The fi rst line ent ered is dupl icat ed on t he second lin e.
NDA-24230 Issue 2. 0 Page D-1 V isuaLink 128/ 384 User Guide Appendi x D Appendix D How to Order IS DN BRI This appe ndix co ntains th e minimum ISDN BRI sp ecifi cation t hat the V isuaLink can opera te. If you shoul d have an y questi on about th e ISDN o rdering pr ocedur e, please c all your videoc onferenci ng provide r .
Page D-2 NDA-24230 Issue 2.0 Append ix D V isuaLink 128/ 384 Us er Guide 2. The net work pr ovider pr ovisions the cor rect ISDN BRI and complet es the followi ng list o f questio ns. ISDN BRI S ervi ce S p ecif icati on ne ede d : As define d by Bellcor e; t he ISDN BRI simpli fied order ing code is EZ-ISDN1.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté NEC 128/384 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du NEC 128/384 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation NEC 128/384, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le NEC 128/384 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le NEC 128/384, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du NEC 128/384.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le NEC 128/384. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei NEC 128/384 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
