Manuel d'utilisation / d'entretien du produit Enterprise Communications Server du fabricant Lucent Technologies
Aller à la page of 92
555-23 0-700 Comcod e 108383 837 Issue 4 June 1999 DEFINITY ® Enterprise Communications Server Release 7 Console Opera tions.
Copy ri ght 1999, Luce n t T echnolo gies All Rights Reserved Printed in U.S.A. Noti ce Every effort was made to ensu re that the informa tion in thi s book was compl ete a nd accu rate at t he tim e of pri nting. How ever, informa tion is subject to change.
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Contents iii Contents Contents iii 1 Introduction 1 ■ Conventi ons Used in This Do cument.
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Contents iv ■ Answer ing Calls for An other Party 34 Backing Up the Co nsole Oper ator 35.
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Contents v U sing Visually Impair ed Attenda nt Servic e 63 5 Centralized Attendant Serv ic.
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Contents vi.
Introduc tion 1 1 DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 1 Introduction If you ar e a consol e operat or , this book is f or you! .
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Introduc tion 2 Conve ntions Us ed in T his Docum ent 1 ■ Chapter 3 , ‘ ‘Operat ing t.
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Introduc tion 3 Security Me asures 1 ■ Rerouti ng calls t o console operators ■ Changin.
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Introduc tion 4 Security Me asures 1.
Unders tanding t he Cons ole Layou t 5 Physic al Lay ou t of Your Cons ol e 2 DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 2 Understanding th e Conso le Layout Y our cons ole is a po werful communi cations tool.
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 6 Physic al Lay ou t of Your Cons ol e 2 Figure Notes : Figure 1. 302A/B Console 1. Lamp T est Switch 8. Disp lay 2.
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 7 Physic al Lay ou t of Your Cons ol e 2 Figure Notes : Figure 2.
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 8 Physic al Lay ou t of Your Cons ol e 2 ■ A W arnin.
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 9 Physic al Lay ou t of Your Cons ol e 2 Figure 4.
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 10 Phys ic al Lay ou t of Your Consol e 2 The call -ap.
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 11 Phys ic al Lay ou t of Your Consol e 2 Features The fe atures a rea of your console allows you t o perform s tandard a nd special ty operati ons .
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 12 Phys ic al Lay ou t of Your Consol e 2 Figure 6. Feature Button Area The Display The alpha numeric di splay prov ides info rmation abo ut calle rs, call ed parti es, call status , and call feature s.
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 13 Phys ic al Lay ou t of Your Consol e 2 Figure 7. Display These dis play mode but tons are as follo ws: NOTE: Y our syst em manager may ch ange the f unction of each butt on.
DEFINITY® Ente rprise Communic ations Server Re lease 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 14 Phys ic al Lay ou t of Your Consol e 2 ■ NEXT MSG This but ton displ ays the nex t stored L WC message.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 15 Phys ic al Lay ou t of Your Consol e 2 For inco m ing cal ls, the di splay shows the call ed party’ s name a nd extensi on.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 16 Phys ic al Lay ou t of Your Consol e 2 Y our system mana ger assigns cal ling pri vileges for all system user s.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 17 Phys ic al Lay ou t of Your Consol e 2 ■ Call st atus Call-st atus dis plays the phone call ’ s current stat us.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 18 Phys ic al Lay ou t of Your Consol e 2 NOTE: If your .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 19 Phys ic al Lay ou t of Your Consol e 2 Figure 8. Ringer V olume Control Area ( enhanced console) The ringe r volume control are a has an ( up) butto n, a (down) b utton, and a SELECT button.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 20 Phys ic al Lay ou t of Your Consol e 2 Figure 9.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 21 Phys ic al Lay ou t of Your Consol e 2 ■ If a st ation has the SAC feat ure acti ve and is b usy , the DXS/BLF lamps remain st eady unti l the st ation is no longer b usy .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 22 Phys ic al Lay ou t of Your Consol e 2 Call W aiting Ringback Low 15 times a minute with decreasi ng volume during the last 0.
Operati ng the Console 23 3 DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 3 Operating t h e Console As a consol e operat or , you spend the majority of your day placi ng calls, transf erring c alls, and putting c allers o n hold.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Operati ng the Console 24 Activati ng the C onsole 3 Activating the Console Activat ing the co nsole refers to pr eparing t he console for human c ontrol.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Operati ng the Console 25 Trans ferring C alls to O utside Nu mbers 3 5. Select one of the follo wing opt ions: ■ Press t he RELEASE button as so on as the c all star ts to ri ng.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Operati ng the Console 26 Placing Callers on Hol d 3 — If the cal led party d eclines to ta lk to the caller , press the S PLIT button t o reconnec t to the caller .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Operati ng the Console 27 Answer ing Emergency Calls 3 T o use co nnect two or more partie s: 1. Call int ernal or externa l party nu mber 1. 2.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Operati ng the Console 28 Answer ing Emergency Calls 3.
Using th e Features 29 Speed ing Up the C onsole 4 DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 4 Using the Featu res Y ou might f ind yo.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 30 Speed ing Up the C onsole 4 Example Phone call s to W idgets, Inc . exce ed 300 per day . Pat scrambles cons tan tly to meet the demand s of incomi ng calls.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 31 Handl ing Multiple-Part y Calls 4 Holding Calls Automatical ly Y our cons ole automat ically pla ces a call on hold when you answer a nother ca ll.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 32 Handl ing Multiple-Part y Calls 4 Procedures T o place a c onference call : 1. Call int ernal or externa l party nu mber 1.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 33 Handl ing Multiple-Part y Calls 4 Example Robert Pl anter , vice pr e.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 34 Answer ing Calls for An other Party 4 Example Robert Pl anter , vice .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 35 Answer ing Calls for An other Party 4 Backing Up t he Console Operat or Y our syst em manager ca n program you r overflow ca lls to ring to one or mor e de signated phone.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 36 Answer ing Calls for An other Party 4 Example W idgets, In c. takes grea t pride in provi ding human co ntact fo r all per sons call ing customer service represent atives.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 37 Answer ing Calls for An other Party 4 Example Bob Sist er key , quali ty assu rance sp ecial ist at W idgets, Inc., h ad to l eave the of fi ce in a hur ry for a pe rsonal eme rgen cy .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 38 Paging fo r Called Part ies 4 Example Rick Foylu nd, company ar bitrato r , is away fr om his d esk wh en a ca ll comes in fo r him.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 39 Paging fo r Called Part ies 4 Example Rick Foylu nd, company ar bitrato r , is away fr om his d esk wh en a ca ll comes in fo r him.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 40 Paging fo r Called Part ies 4 ■ The outsi de line b uttons to funct.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 41 Paging fo r Called Part ies 4 Paging with V oice Paging When calle d .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 42 Paging fo r Called Part ies 4 Paging with Deluxe V oice Paging This fea t ure combines cal l park an d loudspeak er paging.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 43 Assis tin g C al le rs wi th Sp ecia l Too ls 4 3. Press t he SPLIT button. 4. Press t he HOLD button. Unanswered pages ret urn to you for furt her assi stance.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 44 Assis tin g C al le rs wi th Sp ecia l Too ls 4 4. One of the followin g options occurs: ■ The call automatic ally rings through when the bus y line becomes avail abl e.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 45 Assis tin g C al le rs wi th Sp ecia l Too ls 4 Procedures T o a ctiva te sp lit-sw ap: 1. Press t he SPLIT-S W AP button.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 46 Assis tin g C al le rs wi th Sp ecia l Too ls 4 ■ Press t he SPLIT button. ■ Press t he RELEASE button. Overriding Diver sion Features Someti mes system user s divert their in coming calls to a nother phon e.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 47 Assis tin g C al le rs wi th Sp ecia l Too ls 4 Example Edward Murrow , W idgets, Inc. salesma n, jus t f el l down a fli ght of s tair s bre aki ng his leg.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 48 Assis tin g C al le rs wi th Sp ecia l Too ls 4 3. T he use r re co rds the cr isis al ert i nform atio n. 4. The user pushes the NORMAL DISPLAY MODE b utton and the lamp turns of f and the d isplay clea rs.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 49 Assis tin g C al le rs wi th Sp ecia l Too ls 4 Example Linda Mahon ey , W idgets, Inc. s pokespe rson, h as just suf fer ed fr om a hea rt a ttack.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 50 Man agi ng Ou tsi de Lines 4 Examples W idgets, In c. researche r Susan Bealan i s in a re mote part o f the worl d locating natural resourc es for manufactur ing environmen tally-safe ba thtub cle anser .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 51 Man agi ng Ou tsi de Lines 4 Example In an ef fort to incr ease thei r profi t marg ins, W idgets , Inc. inst itutes a co ntrolled long-di stance ca lling pl an.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 52 Using Features for Internal Use 4 ■ Special call st atus inf ormati.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 53 Using Features for Internal Use 4 These re strictions ove rride us er privi leges establ ished by your sys tem manager .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 54 Using Features for Internal Use 4 5. Select one of the follo wing option s: ■ If you he ar a confi rmation t one (3 shor t bursts of tone) , press th e RELEASE button.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 55 Using Features for Internal Use 4 Procedures T o use do n’t split: 1. Press t he DONT SPLIT butto n. 2. Dial the desired number .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 56 Using Features for Internal Use 4 ■ Activat e and deact ivate fu nctions a ssociate d with hunt groups. (As k your system manager for more i nformation.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 57 Using Features for Internal Use 4 3. Press t he NEXT button to advance to the next name. 4. Select one of the follo wing option s: ■ Press t he MAKE CA LL butt on to call t he displa yed number .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 58 Using Features for Internal Use 4 Feature Name Leave W ord Calli ng Procedures T o store a m essage w hen a phon e is busy o r a call goes una nswered: 1.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 59 Using Features for Internal Use 4 Feature Name Messag e Retrieval Procedures T o retr ieve messages : 1. Press t he COVER MSG RT button.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 60 Using Features for Internal Use 4 Routing Calls Economically Y our syst em can rout e outgoing calls in the most ec onomical way based on th e time of day and the day of the week.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 61 Using Features for Internal Use 4 Immediate Manual Override When you act ivate th is option , the cu rrently act ive routing pl an is chang ed imme diately to a new pla n.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 62 Using Features for Internal Use 4 Clocked Manual Override This opt ion lets you spec ify the d ay and time t o overri de the sch eduled T ime-of-Day rout ing plan .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 63 Using Features for Internal Use 4 2.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Using th e Features 64 Using Features for Internal Use 4 NOTE: This feat ure requir es at le.
Central ized Attendan t Service 65 Ident ifying Dif ferences i n a CAS Enviro nment 5 DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 5 Cent.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 66 Ident ifying Dif ferences i n a CAS Enviro nment 5 Using .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 67 Ident ifying Dif ferences i n a CAS Enviro nment 5 Using CAS Operating Procedures Operati ng procedur es for CAS en vironments work simila rly to st andard environ ments.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 68 Ident ifying Dif ferences i n a CAS Enviro nment 5 Explain t o the cal ler that the calle d party ca nnot be rea ched.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 69 Ident ifying Dif ferences i n a CAS Enviro nment 5 2. L iste n for ca ll id entifi cat ion to ne (i f p rov i ded by the bran ch) .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 70 Ident ifying Dif ferences i n a CAS Enviro nment 5 ■ Press t he CONFERENCE button ■ Press t he T RANSF ER button The tran sferred call drop s, or remote hold deacti vates.
Routin e Mainte nance 71 Testi ng th e Cons ole 6 DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 6 Routine Mainten ance Routine t esting a nd cleaning f or your con s ole is quite s imple.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Routin e Mainte nance 72 Clean ing Your Consol e 6 T o test t he display and lamps on a 30 2C console: 1. Press t he POS BUSY and VOLUME UP button s imultaneousl y .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 73 Glossa ry and Abbrev iat ions GL Glossary and Abb reviations A AAR Se e Automa tic Alter nate R o uting (AAR ) . Abbreviated Dialing (AD ) A feat ure tha t allows c allers to p lac e c alls b y d ialing just one or two d ig i ts.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 74 Automatic Call Distribution (ACD) split A method of routing c alls of a similar ty p e among ag ents in a c all c enter.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 75 T he c ommuni c ations system itself consists of a dig ital c omp uter, soft w are, st orag e d evi c e, and c arriers with sp ec ial har d ware to p erfor m the c onnec tions.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 76 I inside call A c all p lac ed fr om one te lep hone to an other wit hin the lo c al c ommun ic ations sy stem.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 77 N network A series of p oints, no d es, or statio ns c onnec ted b y c ommun ic ations c hannels . P PBX P rivate b ranc h exc hang e PRI Se e P rimar y Ra te Interfa c e (P RI) .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 78 single-line phon e A p hone served b y a single-line tip and ring c ircuit (mod els 500, 2500, 7101A, 710 3A). split Se e AD .
Index 79 DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 IN Index Numerics 302A /B c o nsol e d iag ra m , 6 302C console d iag ram , 7 A a .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Index 80 attend ant reca ll , 32 see rec allin g the op erator , 32 attend ant seria l c all.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Index 81 c all waiting warning , 11 c alled -p arty id entific ation , 15 c a ller infor mat.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Index 82 d ialing keyp ad area , 9 d irec t extension selec tion (DX S ) , 19 di sp la y , 1.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Index 83 L lamp -te st swit c h , 6 leave wo rd c alling , 57 leav ing mess ag es , 57 leavi.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Index 84 pa gin g w i t h v oi ce pa gi n g , 41 pa r k i n g ca l l s , 37 p lac ing a seri.
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Index 85 timer b utton , 13 tones , 21 CAS -assoc iated tones , 66 tran sfer ring c a lls , .
DEFINITY® Ente rprise Communic ations Server Release 7 Console O perations 555-230-70 0 Issue 4 June 19 99 Index 86.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Lucent Technologies Enterprise Communications Server c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Lucent Technologies Enterprise Communications Server - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Lucent Technologies Enterprise Communications Server, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Lucent Technologies Enterprise Communications Server va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Lucent Technologies Enterprise Communications Server, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Lucent Technologies Enterprise Communications Server.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Lucent Technologies Enterprise Communications Server. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Lucent Technologies Enterprise Communications Server ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
