Manuel d'utilisation / d'entretien du produit Communications System du fabricant Lucent Technologies
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MERLIN ® PIus COMMUNICATIONS SYSTEM Release 2 User’s Guide Lucent Technologies Bell Labs Innovations 999-500-148 Issue 1 August 1988.
© 1988 AT&T 999-500-148 All Rights Reserved Issue 1 Printed in U.S.A. August 1988 NOTICE The information in this document is subject to change without notice. Lucent Technologies assumes no responsibility for any errors that may appear in this document.
Introduction 2 Programming Ringing Options 3 Features on a BIS-34D Voice Terminal with Display 4 Placing Outside Calls 6 Answering Your Calls 10 Handling Calls with the Hold and Transfer Features Plac.
About This Guide This guide shows how to use various features of your MERLIN Plus system voice terminal, The MERLIN Plus System Manual provides complete system features and equipment.
Decide if incoming calls should ring at your voice terminal, how the ring should sound, and how loud it should be. Ringing Options You can set your voice terminal so that incoming calls ring right away, after a delay of two rings, or not at all. Use the delayed ring option if you answer calls for someone else when they’re not available.
6 7 8 5 4 3 9 2 1 10 11 12 14 13.
1 2 3 4 5 6 7 8 Adjust the ringer volume of your voice terminal’s speaker with the volume control. Use the dial pad to place calls. In programming mode, use it to enter codes and data. Use Conference, Drop, Transfer, and Hold for efficient call handling.
You can assign telephone numbers to buttons or codes for quick dialing of outside calls. Using a special password, you can also use company lines to make outside calls from a remote location. Outside Auto Dial You can program telephone numbers onto buttons for one-touch dialing.
System Speed Dial Your administrator may assign System Speed Dial codes To place a call: #60 through #89 and #900 through #999 to telephone 1 If you have a button programmed with this code, numbers that people in your system call often, such as touch the button.
Saved Number Dial You can program a button to redial a telephone number that you've saved. To Program: Label a button and follow these steps: To use Saved Number Dial: 1 Before disconnecting, touch Saved Number. 2 To redial the call, touch Saved Number.
Remote Line Access (RLA) When the system is in the RLA mode you can call in To use RLA: from a remote location and enter a password to gain 1 access to one of To program: Label a button steps: the system’s outside lines.
You can answer your calls at your voice terminal or at another voice terminal. Answering Calls at Your Voice Terminal You can answer outside calls by activating the speakerphone or picking up the handset. To answer a call: 1 Touch Speakerphone or lift your handset.
Forwarding Calls You can use the Call Forwarding (CF) feature to have all To activate Call Forwarding: calls that come into designated lines forwarded to 1 Touch CF/DXD until only another number. Call Forwarding can be activated from any voice terminal with a CF/DXD button.
Automatic Answering of Calls You can use System Answer to answer calls automatically and place them on hold until someone is available to handle them. System Answer can only be activated from either the attendant console or the alternate attendant console.
Using Call Pickup You can use Call Pickup to answer a call coming into To use a general Call Pickup Button: someone else’s voice terminal. There are two ways to 1 Touch Speakerphone or lift your handset. pick up calls ringing on another voice terminal: You can 2 Touch Call Pickup.
You use fixed buttons on your voice terminal to put calls on hold and transfer them to other people. Putting Calls on HoId After you put a call on hold, you can hang up your To put a call on hold, then retrieve it: handset or touch a line button to take another call.
Transferring Calls You use a fixed button on your voice terminal to transfer To transfer a call: outside calls to other voice terminals. If the person to 1 Touch Transfer. whom you transfer the call doesn’t answer within a 2 Touch the Auto Intercom button or dial the intercom preset number of rings, the call rings at your voice terminal again.
To place an intercom call: dialing his or her intercom number or by touching a button you’ve programmed with that number. You can call anyone in the MERLIN Plus system by 1 Touch Intercom.
You can set up a conference call that includes up to two To set up a conference call: people in the MERLIN Plus system, two people-from 1 To set up a call when one of the people is already on outside the system, and yourself. People connected to the line, touch Conference.
Using the Speakerphone If you have a speakerphone, you can dial and conduct a To turn the speakerphone on or off: call without lifting your handset. You can activate the 1 Touch Speakerphone. speakerphone before you place the call or at any time during the call.
features on buttons with lights. Program privacy Privacy The Privacy feature lines from bridging To program: prevents people who share your To turn Privacy on: onto your conversation.
With the Page features, you can make announcements to people through your voice terminal. Group Page If your administrator has set up paging groups, you can make announcements to members of a particular group, Ask your administrator for the group codes.
If the system administrator has assigned one of three voice terminal templates to your voice terminal, you already have special features programmed onto buttons, The special features for each template are shown on the following pages. Refer to the Merlin Plus System Manual for information on how to use these features.
Dialer Template 34-Button 22-Button 10-Button ❑ ❑ Line D ❑ ❑ Line H ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ Line C ❑ ❑ Line G ❑ ❑ ❑ ❑ Line F ❑ ❑ ❑ ❑ Line B Line A Intercom .
Feature Template 34-Button 22-Button 10-Button Assign to Intercom Number(s): ❑ ❑ Line D ❑ ❑ Line H ❑ ❑ DND ❑ ❑ ROVRD ❑ ❑ Line C ❑ ❑ Line G ❑ ❑ Privacy ❑ ❑ ❑ ❑ Line .
Receptionist/Secretary Template 34-Button 22-Button 10-Button Assign to Intercom Number(s): ❑ ❑ Line D ❑ ❑ Line H ❑ ❑ Al19 ❑ ❑ Al29 ❑ ❑ Line C ❑ ❑ Line G ❑ ❑ Al18 ❑ ❑ A.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Lucent Technologies Communications System c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Lucent Technologies Communications System - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Lucent Technologies Communications System, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Lucent Technologies Communications System va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Lucent Technologies Communications System, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Lucent Technologies Communications System.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Lucent Technologies Communications System. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Lucent Technologies Communications System ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
