Manuel d'utilisation / d'entretien du produit 3000 V200 du fabricant Lenovo
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Le n o v o 3 000 V2 00 S e rvi ce an d T r o u b l es h o o tin g Gu i d e.
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Le n o v o 3 000 V2 00 S e rvi ce an d T r o u b l es h o o tin g Gu i d e.
Note Before using this information and the pr oduct it supports, be sure to r ead the following: v Safety and Warranty Guide included in the package with this publication. v W ir eless related information in online Access Help and Appendix D, “Notices,” on page 47.
Contents Read first . . . . . . . . . . . . .v Chapter 1. Finding information . . . . .1 This guide and other publications . . . . .1 Finding information with the Lenovo Care button . . . . . . . . . . . . . .2 Chapter 2. Caring for your computer . . .
iv Lenovo 3000 V200 Service and T roubleshooting Guide.
Read first When your computer is turned on or the battery is charging, the base, the palm r est, and some other parts may become hot. A void keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended length of time.
Route the cables of an ac adapter , a mouse, a keyboard, a printer , or any other electronic device, or communication lines, so that they cannot be walked on, tripped over , pinched by your computer or other objects, or in any way subjected to treatment that could disturb the operation of your computer .
Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. Read first vii.
viii Lenovo 3000 V200 Service and T roubleshooting Guide.
Chapter 1. Finding information This guide and other publications Setup Instructions helps you to unpack your computer and get started. It includes a few tips for first-time users, and introduces softwar e preinstalled by Lenovo ™ .
Finding information with the Lenovo Care button The Lenovo Care button can help you in many situations when your computer is working normally , and even when it is not. Press the Lenovo Care button to open the Lenovo Car e and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.
Chapter 2. Caring for your computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer .
or through connectors on I/O devices connected to it. Even though this kind of electrostatic dischar ge (ESD) is the opposite of a discharge fr om your body or clothing to the computer , it poses the same risk of a computer malfunction. Y our computer is designed and manufactured to minimize any effects of electrostatic char ge.
v When installing your hard disk, follow the instructions shipped with your hardwar e, and apply pressur e only wher e needed on the device. T ake care in setting passwords v Remember your passwords.
Cleaning the cover of your computer Occasionally clean your computer as follows: 1. Prepar e a mixture of a gentle kitchen-use deter gent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent.
v Scratching the surface of the reader with a har d, pointed object. v Scraping the surface of the reader with your nail or anything har d. v Using or touching the reader with a dirty finger .
Caring for your computer 8 Lenovo 3000 V200 Service and T roubleshooting Guide.
Chapter 3. Solving computer problems Frequently asked questions . . . . . . .1 0 Diagnosing problems . . . . . . . . .1 1 T roubleshooting . . . . . . . . . . .1 1 Error messages . . . . . . . . . .1 1 Errors without messages . . . . . . .1 5 A password pr oblem .
Frequently asked questions This section lists frequently asked questions and tells wher e you can find detailed answers. For details about each publication included in the package with your computer , see “This guide and other publications” on page 1.
Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer , including the warranty period and type of warranty service, see Appendix A, “W arranty information,” on page 39.
Code Message Description 0200 Failure Fixed Disk Fixed disk is not working or not configur ed properly . Check to see if fixed disk is attached properly . Run BIOS Setup Utility . Find out if the fixed-disk type is correctly identified. 0210 Stuck key Stuck key on keyboard.
Code Message Description 0280 Previous boot incomplete - Default configuration used Previous POST did not complete successfully . POST loads default values and offers to run BIOS Setup Utility . If the failure was caused by incorrect values and they ar e not corrected, the next boot will likely fail.
Code Message Description N/A* Failing Bits: nnnn The hex number nnnn is a map of the bits at the RAM address which failed the memory test. Each 1 (one) in the map indicates a failed bit. See errors 230, 231, or 232 above for of fset address of the failure in System, Extended, or Shadow memory .
Errors without messages Problem: When I turn on the computer , nothing appears on the screen and the computer does not beep while starting up. Note: If you are not sur e whether you heard any beeps, turn of f the computer; then turn it on again, and listen again.
A password problem Problem: I forgot my passwor d. Solution: v If you forgot your user password, you must take your computer to a Lenovo authorized servicer or a marketing repr esentative to have the password canceled. v If you forgot your HDD password, Lenovo authorized servicer can not reset your passwor d or recover data fr om the hard disk.
Problem: The computer enters sleep mode (the sleep indicator turns on) immediately after Power-on self-test (POST). Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. See “Specifications” on page 44.
Computer screen problems Problem: The screen is blank. Solution: Do the following: v Press Fn+F7 to bring up the image. Note: If you use the Fn+F7 key combination to apply a presentation scheme, pr ess Fn+F7 at least three times in thr ee seconds, and the image is displayed on the computer screen.
Problem: The screen is unr eadable or distorted. Solution: Make sure that: v The display device driver is installed correctly . v The screen resolution and color quality ar e correctly set. v The monitor type is correct. To check these settings, do as follows: 1.
Problem: A message, “Unable to create overlay window ,” appears when you try to start DVD playback. -or- Yo u get poor or no playback while running video playback, DVD playback, or game applications. Solution: Do either of the following: v If you are using 32-bit color mode, change the color depth to 16-bit mode.
A hard disk drive problem Problem: The hard disk drive does not work. Solution: In the Boot menu in BIOS Setup Utility , make sure that the hard disk drive is included in the Boot Sequence correctly . A startup problem Problem: The Microsoft ® W indows operating system will not start.
Problem: The computer does not start from a device you want. Solution: See the Startup menu of the BIOS Setup Utility . Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device fr om which the computer starts is enabled.
Chapter 4. Recovery options Using Rescue and Recovery If W indows is not running properly , use the Rescue and Recovery workspace to help solve or identify your problem. Do the following: 1. T urn off your computer . 2. Press the Lenovo Car e button to turn on the computer and immediately enter the Rescue and Recovery workspace.
Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery pr ocess. However , before any data is overwritten, you will be given the opportunity to save one or more files to other media. 1. If possible, save all your files and shut down your operating system.
Chapter 5. Upgrading and replacing devices Replacing the battery Important Read Safety and Warranty Guide befor e replacing the battery . 1. T urn of f the computer , or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer .
5. Install a fully charged battery 1 . 1 6. Slide the battery latch to the locked position 2 . 2 2 7. T urn the computer over again. Connect the ac adapter and cables to the computer . Upgrading the hard disk drive Important Read Safety and Warranty Guide befor e replacing the har d disk drive.
Notes: 1. Replace the hard disk drive only if you upgrade it or have it r epaired. The connectors and bay of the hard disk drive wer e not designed for frequent changes, or drive swapping. 2. The Rescue and Recovery workspace and the Product Recovery pr ogram are not included on an optional har d disk drive.
5. Disconnect the hard disk drive and r emove it by pulling out the tab 3 . 3 6. Insert a new hard disk drive into the har d disk drive bay 1 , then firmly install it.
7. Reinstall the cover by aligning the front side of the cover first 1 , and closing the cover 2 . Then tighten the two screws 3 . 2 1 1 3 3 8. Reinstall the battery . 9. T urn the computer over again. Connect the ac adapter and cables to the computer .
2. T urn of f the computer ; then disconnect the ac adapter and all cables from the computer . 3. Close the computer display , and turn the computer over . 4. Remove the battery . 5. Unfasten the two screws 1 on the cover of the memory slot, and remove the cover 2 .
8. W ith the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 , then pr ess it firmly 2 . 1 2 2 1 9. Push the SO-DIMM down until it snaps into place.
12. Reinstall the battery . 13. T urn the computer over again, and reconnect the ac adapter and cables to the computer . To make sure that the SO-DIMM is installed correctly , do as follows: 1. T urn the computer on. 2. While the initial screen is displayed, pr ess F1.
Chapter 6. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you.
v Lenovo hardwar e repair - If the pr oblem is determined to be caused by Lenovo hardwar e under warranty , trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally , there might be changes that are r equired after a pr oduct has been sold.
operation, visit the Support We b site at http://www .lenovo.com/ support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing r epresentative.
Country or Region T elephone Number Brazil Sao Paulo region: (1 1) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Brunei 801-1041 Canada 1-800-565-3344 (English, French) In T oronto only call: 416-383-3344 Chile 800-224-488 188-800-442-488 (T oll free) (Spanish) China (Hong Kong S.
Country or Region T elephone Number Honduras T egucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) Hungary +36-1-382-5720 India 1800-425-6666 or +91-80-2678-8970 (English) Indonesia 001-803-606-28.
Country or Region T elephone Number Poland +48-22-878-6999 Portugal +351-21-892-7147 (Portuguese) Romania +4-021-224-4015 Russian Federation +7-495-7558800 (Russian) Singapore 800-601 1-343 (English) .
Appendix A. W arranty information This Appendix provides information r egarding the warranty period and type of warranty service applicable to your Lenovo hardwar e product in your country or region.
may be charged for the r eplacement CRU if your Service Provider does not receive the defective CRU within thirty (30) days of your r eceipt of the replacement. 2. On-site Service Under On-Site Service, your Service Provider will either r epair or exchange the product at your location.
Appendix B. Customer Replaceable Units (CRUs) Customer Replaceable Units (CRUs) are computer parts that can be upgraded or replaced by the customer . There are two types of CRUs: internal and external .
v The Online Hardwar e Maintenance Manual and Online V ideos available from the Support We b site http://www .lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=part-video. v The Customer Support Center . For the telephone number of the Support Center for your country or region, see “W orldwide telephone list” on page 35.
Appendix C. Features and specifications For details about each part and its function of your computer , see “About your computer ″ in online Access Help . Features Processor v See the system properties of you computer . Yo u can do this as follows: Click Start , right-click Computer ; then from the pull down menu select Properties .
v RJ45 Ethernet connector v IEEE1394 connector ExpressCard slot v ExpressCar d Optical drive v CD-ROM, DVD-ROM, Combo or Multi drive depending on the model.
Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack – Nominal voltage: 1 1.1 V dc – Capacity: 2.6 AH or 5.2 AH, depending on the model Battery life v For percentage of battery power r emaining, see Power Meter on the task tray .
Specifications 46 Lenovo 3000 V200 Service and T roubleshooting Guide.
Appendix D. Notices Notices Lenovo may not offer the pr oducts, services, or features discussed in this document in all countries. Consult your local Lenovo repr esentative for information on the products and services curr ently available in your area.
information contained in this document was obtained in specific environments and is presented as an illustration. The r esult obtained in other operating environments may vary . Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than r ecommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.
and connectors are available fr om Lenovo authorized dealers. Lenovo cannot accept responsibility for any interfer ence caused by using other than recommended cables and connectors.
IBM Lotus Software Offer About the offer: As a qualifying pur chaser of a Lenovo notebook computer , you are r eceiving a single, limited license for the Lotus Notes ® “standalone” client.
To order a CD: Important: Pursuant to this Offer , you may order one CD media per license. Yo u will need to provide the 7 digit serial number of the new Lenovo notebook computer that you purchased. The CD is pr ovided at no charge; however , applicable shipping, duties and taxes may be imposed by local jurisdictions.
T rademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care Rescue and Recovery The following terms are trademarks of International Busi.
54 Lenovo 3000 V200 Service and T roubleshooting Guide.
Index A Access Help 1, 23, 41 B battery problems 20 replacing 25 Be careful about using your computer 3 Be gentle with your computer 4 C caring for your computer 3 carrying the computer 4 cleaning com.
56 Lenovo 3000 V200 Service and T roubleshooting Guide.
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Part Number: 42W9087 Printed in China (1P) P/N: 42W9087.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Lenovo 3000 V200 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Lenovo 3000 V200 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Lenovo 3000 V200, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Lenovo 3000 V200 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Lenovo 3000 V200, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Lenovo 3000 V200.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Lenovo 3000 V200. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Lenovo 3000 V200 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
