Manuel d'utilisation / d'entretien du produit Recorder du fabricant Initial Technology
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1 Sony Electronics Rewarding Recording® Program PROGRAM REQUIREMENTS OVERVIEW Prepared by: Sony Electronics Inc. Created: December 31, 2003 Revised: March 9, 2004.
2 I. Purpose of Document This document contains a complete outline of Meridian's (MEC) and Sony’s commitment to the operation of this program. It identifies eac h of the key areas of the program, including communications, enrollment, administration, cu stomer service, fulfillment, reporting and any other essential program elements.
3 The toll-free program fax line will be availabl e to participants to fax required invoice back-up and other program related materials. D. Participants Approximately 20,000 Participants E. Program Eligibility In order to qualify for earnings in the program, participants must: • Have access to www.
4 E-MAIL SAMPLES - APPENDIX V • New Member E-Mail • New Member - Dealer Enrollment E-Mail • Forgot Password E-Mail • Reminder E-Mail NOTE: The need of additional e-mail conditions to be added is under advisement.
5 • As part of the Monthly File Processing, net new accounts are created after Sony reviews the kickout file. When the DSF file is processed, approved accounts are added to the program • A net new.
6 o Dealer name (list automatically popul ates when name or partial name is typed in). This list is determi ned by Sony and updated as necessary. o Model (from eligible product list provided by Sony a.
7 “Thank you for your re cent purchase of Sony ® media. We are pleased to announce t hat your purchases of eligible professional and data media from this authoriz ed Sony Professional Media Dealer have been submitted on your behalf. To view your sales history, click on Account Su mmary.
8 Sony Online Participants • Claims entered via the Rewarding Recording® website are subject to audit for each claim submitted (100% audit) • Participants must submit their signed claim confirmat.
9 a. Files should be named as follows: [MONTH][DEALER NAME].xml/txt, where [MONTH] is the long version of the month name (January, February, etc) E. Process: a. Sony approved dealers transmit files to MEC via FTP or e-mail. The files are processed within 48-72 hours of receipt.
10 o Promo codes (if applicable) can be appended to the end of each promo- eligible line item Catalog Update • At times TBD by Sony, MEC will manually add or delete catalog items. For new items, Sony will provide model name, de scription, category, subcategory and dollar value, as well as the image for the catalog.
11 Check Process The check process is described in detail below: • Submission o Participants click on “Submit a reward redemption” on the My Account page of the website o If the participant choo.
12 warehouse shipping information and attach to the front of the box. (Warehouse shipping information provided by Marketing Services). • Marketing Services contacts Federal Express (800-GOFEDEX or 800-463-3339) for the Rewarding Recording Program and UPS (800-PICKUPS or 800-742-5877) for the Storage Rewards Program.
13 • Marketing Services contacts Federal Express (800-GOFEDEX or 800-463-3339) and initiates a call tag (3 rd Party Pickup) to have the produc t picked up from the end user.
14 The Sony Rewarding Recording® websit e URL is www.sonyrewardingrecording.com . The website is a standalone site and provides links back to Sony approved sites.
15 XIII. Tax Processing MEC will not issue tax form 1099 to participants for the Sony Rewarding Recording® program. XIV.Team Member Information Sony Rewarding Recording Team Dianne LaGuardia 201-358-4166 dianne.laguardia@am.sony.com Patty Melendez 201-930-7671 patricia.
16 (DEALER OR INDIVIDUAL IS REQUIRED TO UPDATE THIS INFORMATION) FIRST NAME 15 Required field - First name of contact name for company (DEALER OR INDIVIDUAL IS REQUIRED TO UPDATE THIS INFORMATION) E-M.
17 BOB CARR BOB CARR SLSMN-NAME ACQUIRED FROM ROLL-UP GUIDE 6503 6503 COT NOT USED 0718260000 0718260000 CUSTOMER# NOT USED VIDEO MONITORING SVC VMS/AD SERVICES OF A CUSTOMER-NAME 50 718260007 718260005 SHIPTO 20 718260028 718260028 MSTR ACQUIRED FROM ROLL-UP GUIDE 185 BERRY STREET 330 WEST 42ND ST.
18 ENROLLMENT AND PROCESSING OMIT/HIDE NO NO Master 0718260028 USED FOR ENROLLMENT AND PROCESSING 0718260028 Location 0718260028 0718260005 FirstName JUAN USED FOR DSF ENROLLMENT JUAN LastName HIDALGO.
19 ORDER ID Meridian order id ORDER QUANTITY SONY ITEM NBR Sony number (contains letters) SONY ITEM ID Sony number (all digits) ORDER LINE NUMBER Detail row (1, 2, 3, etc.) PRICE APPENDIX V E-MAIL SAMPLE LAYOUTS Condition: Pre-enrolled/Activ ate Account E-mail (Online Enrollment) From: sonyrewardingrecording@meridinet.
20 Condition: Welcome E-mail (Online Enrollment Approv ed by Sony ) From: sonyrewardingrecording@meridinet.com To: <new member> Subject: Welcome to Sony’s Rewarding Recording Program! E-mail content: Thank you for joining Sony’s Rewarding Recording SM Program and welcome! To access our convenient online system, at www.
21 Questions? Comments? E-mail us: sonyrewardingrecording@meridinet.com Call us toll-free: 1-866-322-7749, Monday-Friday , 8:30 a.m.- 5:00 p.m. CST. Condition: Welcome E-mail (Direct Enrollment) From: sonyrewardingrecording@meridinet.
22 E-mail us: sonyrewardingrecording@meridinet.com Call us toll-free: 1-866-322-7749, Monday-F riday, 8:30 a.m.- 5:00 p.m. CST. Condition: Forgot Password E-mail E-mail is generated when an end-user clicks the “Forgot your password” link on the home page and provides their e-mail address.
23 Subject: Rewarding Recording Pending Check Redemption Reminder E-mail Content: As a reminder, it has been ten days since you have submitted your Rewarding Recording SM Online Claim No.
24 Subject: Rewarding Recording Account Termination Notice E-mail Content: Thank you for enrolling in Sony's Rewarding Recording® Program. Unfortunately, you are ineligible to participate per the Terms and Condi tions of the program. Please note that your account has been terminated and any accruals posted to your account have been deleted.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Initial Technology Recorder c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Initial Technology Recorder - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Initial Technology Recorder, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Initial Technology Recorder va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Initial Technology Recorder, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Initial Technology Recorder.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Initial Technology Recorder. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Initial Technology Recorder ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
