Manuel d'utilisation / d'entretien du produit DISA e-collaboration du fabricant IBM
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DISA e-collaboration Workstation Preparation & New User Getting Started Guide Version 1.8a Copyright IBM Corporation 2008.
Workstation Preparation & New User Getting Started Guide Page 1 of 51 Table of Contents 1. ................ 2 QUICK START - TO CONFIGURE YOUR WORKSTATION FOR E-COLLABCENTER 2. .......................................................................
Workstation Preparation & New User Getting Started Guide Page 2 of 51 1. Quick S t art - T o Configure Y our Workst ation for E-CollabCenter NOTICE : Our Unclassified w as upgraded in August 2007 to be compliant w ith FIPS 140-2. The upgrade requires Sun Java release 1.
Workstation Preparation & New User Getting Started Guide Page 3 of 51 d. then click the Internet z one, then click on “Custom Level” e. go under the ActiveX controls and plugins section f. ensure the “Binary and Script behaviors” radio button is enabled g.
Workstation Preparation & New User Getting Started Guide Page 4 of 51 2. Introduction & Overview This document provides instructions to optimize a user’s local workstation, ensuring optimal readiness before logging in to E-CollabCenter.
Workstation Preparation & New User Getting Started Guide Page 5 of 51 3. Wo rkst ation Hardware requirements See pages 16 & 17 in the Sametime 7.5 Critic al Fix 1 (CF1) release notes on NIPRNet: http://www.elink.ibmlink.ibm.com/publicati ons/servlet/pbi.
Workstation Preparation & New User Getting Started Guide Page 6 of 51 3.1 Additional client requirements for audio/video 3.1.1 Sound card or chip - A full-duplex sound card is required to participate in interactive audio/video meetings. Sound cards and cameras that work wi th the Multimedia Services are listed below.
Workstation Preparation & New User Getting Started Guide Page 7 of 51 3.2 Verifying the Sy stem Audio and Microphone are Enabled It is important that your loca l operating system has all sound devices enabled and volume levels configured properly prior to enter ing the E-CollabCenter portal.
Workstation Preparation & New User Getting Started Guide Page 8 of 51 • When the Volume Control window displays 4. Verify the following settings: • Volume levels are high • All Mute boxes are unchecked 5.
Workstation Preparation & New User Getting Started Guide Page 9 of 51 4. Client Sof tware requirements This section describes the software requirement s for the workstation t hat is accessing the e- collabcenter.com web site. The workstation is sometimes referred to as a client machine .
Workstation Preparation & New User Getting Started Guide Page 10 of 51 is based on Air Force customization of the S pecialized Security-Limited Functionality (SSLF) recommendations in NIST SP 800-68 and DoD customizati on of recommendations in Microsoft’s Security Guide for Internet Explorer 7.
Workstation Preparation & New User Getting Started Guide Page 11 of 51 JRE 1.5.0, Update 12 NIPRNet: http://java.sun.com/javase/downloads/index_jdk5.jsp SIPRNet: https://patches.csd.disa.sm il.mil/metadata.jsp?ID=76827 JRE 1.6.0, Update 3 (Latest version as of 20 February, 2008) NIPRNet: http://www.
Workstation Preparation & New User Getting Started Guide Page 12 of 51 4.5.1 Enable TLS 1.0 in Java JRE 1.5.0 and later TLS 1.0 must be enabled in the Sun Java Control Panel. There are two ways to do this: 1) Via Java tea-cup icon To do this, right-click on the Java icon (Tea cup) and select “Open Control Panel.
Workstation Preparation & New User Getting Started Guide Page 13 of 51 2) Via Control Panel 1. Click on Start 2. Highlight Settings 3. Click on Control Panel 4. Double click on Java 5. Select the Advanced tab 6. Click the “+” sign at left of Security to expand o Once expanded the “+” changes to “-“ 7.
Workstation Preparation & New User Getting Started Guide Page 14 of 51 Internet Explorer 4.6.1.1 Cookies You must have enabled cookies for either the www. e- c o ll ab c e nt er .c o m (NIPRNet) or the www. e- collabcenter.nces.dod.smil.mil (SIPRNet) or if you are using an enclav e have cookies enabled for the URL to that enclave site.
Workstation Preparation & New User Getting Started Guide Page 15 of 51 4.6.1.2 Sun Java To verify if the Internet Explorer browser is configured to use Sun Java: Usually IE (Internet Explore r) uses Microsoft’s Virtual Machine by default.
Workstation Preparation & New User Getting Started Guide Page 16 of 51 4.6.1.3 TLS 1.0 Now verify that Internet Explorer has TLS 1.0 Enabled (a government requirement to satisfy FIPS 140-2 encryption) • Launch Internet Explorer • click on Tools>Internet Options • Click on the ‘Advanced’ tab and verify that TLS 1.
Workstation Preparation & New User Getting Started Guide Page 17 of 51 The default IE settings have “Binary and Script Behav ior” enabled, here are instructions on how to enable it.
Workstation Preparation & New User Getting Started Guide Page 18 of 51 4.6.2 Firefox 4.6.2.1 Sun Java To verify if the Firefox browser is configured to use Sun Java do the follow ing: 1. Launch Firefox , then select… 2. Tools …. Options... 3. Then make sure “Enable Java” is check ed.
Workstation Preparation & New User Getting Started Guide Page 19 of 51.
Workstation Preparation & New User Getting Started Guide Page 20 of 51.
Workstation Preparation & New User Getting Started Guide Page 21 of 51 4.6.3 Mozilla 4.6.3.1 Sun Java To verify if the Mozilla browser is configured to use Sun Java do the follow ing: 1. Launch Mozilla , then select… 2. Edit …. Preferences... Advanced 3.
Workstation Preparation & New User Getting Started Guide Page 22 of 51 5. File Upload Size Limit ations In meetings, chat rooms, and instant message sessi ons, there are limits on attachment sizes. • For Web Conferences, the prac tical size limit is 20 MB.
Workstation Preparation & New User Getting Started Guide Page 23 of 51 6. Network Requirement s The access statements (rules) for firewalls, and all packet forwarding or filtering devices, need to be in place in order to use the E- CollabCenter service are listed below.
Workstation Preparation & New User Getting Started Guide Page 24 of 51 For an end user to determine if their workstation can communicate to the collaboration service over UDP, have the user attend a meeting or go to the Support Tab and click on the Attend a Test Meeting.
Workstation Preparation & New User Getting Started Guide Page 25 of 51 7. T rouble Shooting If you are having problems accessing the service and you have verified you have the proper Sun JRE and you browser settings are correct please perform t he following steps.
Workstation Preparation & New User Getting Started Guide Page 26 of 51 1) Control Panel > Java > General tab > Delete Files... 2) All checkboxes must be checked, hit OK.
Workstation Preparation & New User Getting Started Guide Page 27 of 51 If problems still exist, ask the client to send the Java Console log to the NCES Help Desk . How to view the Java console log>>> Right-click on the Java icon (Tea cup) and select ‘O pen Console’ to bring up the java console log.
Workstation Preparation & New User Getting Started Guide Page 28 of 51 This document is a user workstation requirements document designed to provide general software, hardware and configuration requirement s for workstations for the e-co llaboration solution that is based upon Sametime 7.
Workstation Preparation & New User Getting Started Guide Page 29 of 51 APPENDIX A A.1 Steps to Test your Audio/Video Capabilities Prior to Entering a Web Conference (performed within the E-CollabC.
Workstation Preparation & New User Getting Started Guide Page 30 of 51 5. Click File … Leave Meeting to leave the test and close this window Please Note: The following support options are available once you have logged into E- CollabCenter • IBM E-CollabCenter Training o Log into the portal at https://www.
Workstation Preparation & New User Getting Started Guide Page 31 of 51 A.2 Additional Details on Microsoft’ s Binary and Script Behavior Internet Explorer defines "inter active controls" as Java or Ac tiveX components which provide user interfaces.
Workstation Preparation & New User Getting Started Guide Page 32 of 51 B.3 Run the Group Policy Editor as an Admin Go to the “Start” menu Type in “gpedit.
Workstation Preparation & New User Getting Started Guide Page 33 of 51 Right-click on the “gpedit” program as seen below and select “Run as administrator”.
Workstation Preparation & New User Getting Started Guide Page 34 of 51 Click “Continue” to proceed with usi ng the Group Policy Editor as an Admin.
Workstation Preparation & New User Getting Started Guide Page 35 of 51 B.4 Edit Internet Explorer’s Java security settings Under the Group Policy Editor go to:- “Computer ConfigurationAdminist.
Workstation Preparation & New User Getting Started Guide Page 36 of 51 B.5 Change Java Permissions By default under FDCC, java permissions is set to “enabled”, but the permission level is set to “disable java”. This setting disables the use of any java based application on the machine as in Sun JRE, and not just Microsoft JVM.
Workstation Preparation & New User Getting Started Guide Page 37 of 51 To access and use Sametime services on E-Collabc enter portal, the above Java Permission settings must be changed to either ONE of the following options 1. Java Permissions set to “Disabled” 2.
Workstation Preparation & New User Getting Started Guide Page 38 of 51 Java Permissions set to Enabled, with High, Medium, or Low B.6 Update Group Policy as an Admin Open the command prompt as an Admin, and run the following command: “gpupdate /force” For changes to take affect, a Windows restart is recommended.
Workstation Preparation & New User Getting Started Guide Page 39 of 51 Right-click on the “Command Prompt” shortc ut, and select “Run as administrator”.
Workstation Preparation & New User Getting Started Guide Page 40 of 51 If the command prompt is not listed under the Start Menu, type “cmd” under “Sta rt Search” box in the Start Menu Clic.
Workstation Preparation & New User Getting Started Guide Page 41 of 51 Type in the command “gpupdate /force” and hit Enter When the “OK to Restart?” prompt appears, type “y” and hit Enter *Note that SDC v2.0.4 a restart was not prompted or required.
Workstation Preparation & New User Getting Started Guide Page 42 of 51 Click “Close” or simply wait a few seconds for the Windows OS to restart Once the FDCC/SDC machine’s Wi ndows Vista OS has been restarted, all group policy changes will have taken effect.
Workstation Preparation & New User Getting Started Guide Page 43 of 51 Click on “Continue”.
Workstation Preparation & New User Getting Started Guide Page 44 of 51 Go to HKEY_Local_Machine - Software - Policies - Microsoft - Windows - Current Version - Internet Settings (Any of the follow.
Workstation Preparation & New User Getting Started Guide Page 45 of 51 Now run Internet Explorer 7 as admin and click on “Tools” then “Internet Options”.
Workstation Preparation & New User Getting Started Guide Page 46 of 51.
Workstation Preparation & New User Getting Started Guide Page 47 of 51 Click on the “Security” tab and then highlight “Trusted sites” and click on the “Sites” button.
Workstation Preparation & New User Getting Started Guide Page 48 of 51 Add “*.e-collabcenter.com” and make sure you uncheck the box at the bottom Now you are done adding E-CollabCenter to your.
Workstation Preparation & New User Getting Started Guide Page 49 of 51 Document Information and Revision History Revision Date Author / Editor Nature of Change 1.0 Feb 22, 2007 Jim Stroud Initial Draft 1.1 Feb 28, 2007 Jim Stroud Corrected information on how to determine if UDP ports are in use w/ Sametime 7.
Workstation Preparation & New User Getting Started Guide Page 50 of 51 1.7h July 17, 2007 Neil Starkey Misc corrections 1.7i July 25, 2007 Ames Trebing James Stroud Added notice for network changes to network systems: firewalls, packet forwarding and filtering devices.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté IBM DISA e-collaboration c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du IBM DISA e-collaboration - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation IBM DISA e-collaboration, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le IBM DISA e-collaboration va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le IBM DISA e-collaboration, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du IBM DISA e-collaboration.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le IBM DISA e-collaboration. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei IBM DISA e-collaboration ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
