Manuel d'utilisation / d'entretien du produit PROLIANT DL320 G6 du fabricant HP
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HP Pr oL ia nt DL3 20 G6 Serv er Us er Gui de Part Number 5305 14 - 002 March 2010 (Sec ond Edition).
© Copyright 2009, 2010 Hewlett - Packard D evel opm ent C omp any, L .P. The info rmation contai ned herein is su bject to chan ge with out not i ce. Th e only war ranti es f or H P produ cts and servi ces ar e set forth in the expr ess warran ty st atem ents accom panying such produ cts and serv ices.
C ontents Co mpo n ent identification ............................................................................................................... 7 Front panel components ............................................................................
Redu ndant hot - plu g power supply optio n ...................................................................................................... 32 Hard dr ive optio ns ................................................................................
HP Insight Se rver Migratio n softwar e for ProLiant ........................................................................................... 61 Keeping the system current ............................................................................
Mechanical specifi cations ........................................................................................................................... 88 Power supply specific ations ....................................................................
Compone nt ident ifica tion 7 C omponent ide ntif icati on F ront pane l components • LFF models Item Description 1 Optic al drive blan k 2 Serial label pull tab 3 USB conne ctors (2) 4 Hard driv e .
Compone nt ident ifica tion 8 F ront pane l LEDs and buttons Item Description Status 1 Internal health LED Green = System health is normal. Amber = Syste m hea lth is d egrade d. To ide ntify the co mpone nt in a degraded sta te, see " System board LEDs (on page 13 ).
Compone nt ident ifica tion 9 R ear panel component s For this server model, PCI ex pansion slots 1 - 3 and 6 are reserved. Item Description 1 Power cord con nector 2 Mouse connec tor 3 10/100/1000 N .
Compone nt ident ifica tion 10 Item Description Status 1 UID button /LED Blue = Activated Flashing = System is being managed remotely . Off = Deactivate d 2 NIC/iLO 2 link Green or flashing green = Activity ex ists. Off = No activity exists. 3 NIC/iLO 2 activity Green = Link exists.
Compone nt ident ifica tion 11 Item Description 6 Dedicat ed iLO 2 modul e conne ctor (op tiona l) 7 NMI jumper 8 System battery 9 TPM connecto r 10 DIMM slots 1 -9 11 Reserved 12 System power connect.
Compone nt ident if icati on 12 Position Default Functi on S6 Off Off = Normal operati on On = BIOS will clea r CMOS a nd NVRA M* S7 Off Reserved S8 Off Reserved * "On" activat es the funct ion.
Compone nt ident ifica tion 13 S ystem bo ard LEDs Item LED description Status 1 Fan 6 fai lure (reserved) — 2 Power suppl y Off = N o AC power or failed power sup ply Green = Power supp ly is on and functioni ng. 3 Overtem perature Amber = System has reac hed a caut ionary or critical temperature level.
Compone nt ident ifica tion 14 S ystem LEDs and inter nal health LED combinat ions When the internal health LED on the front panel illuminat es either amber or red, th e server is exp eriencing a health event. Combinations of illu minated sys tem LEDs and the internal health LED indicate system status.
Compone nt ident ifica tion 15 Fan 6 is reserved..
Opera tions 16 O per atio ns P ower up th e server To power up t he server, pre ss the Power On/Standby bu tton. P ower down the server WARNING: To reduce the risk of per sonal inju ry, electric shock, or dam age to the equipment, remove the power c ord to remove po wer from the server.
Opera tions 17 5. Place t he server on a sturdy, level surface. R emove the a ccess panel WARNING: To reduce the risk of personal injury from hot surfaces, allo w the driv es and the internal system c omponents to cool before tou ching them. CAUTION: Do no t operate the server fo r long periods wi th the access pan el open or removed.
Opera tions 18 CAUTION: To prevent dam age to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board a ssembly . 1. Power do wn the server (on page 16 ). 2. Remove the ser ver from the ra ck (on page 16 ).
Opera tions 19 1. Install the PCI riser board assembly . 2. Connect any internal cables for expansion boards. 3. Install the access panel. 4. I nstall the server into the rack.
Setup 20 Se tup O ptional insta llation services Delivered by exp erienced, c ertified engineers, HP Care Pack services help you keep your servers up a nd running with s upport packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package.
Setup 21 O ptimum envir onment When installing the server in a rack, select a location that meets the environmental standards described in this sectio n.
Setup 22 The maximum recommended ambient operating temperature (TMRA) for mo st server products is 35°C (95°F). The temp erature in the ro om where the r ack is located mu st not exceed 35°C (95°F).
Setup 23 R ack warnings WARNING: To redu ce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks a re extended to the floor. • The full weight of the rack rests on the leveli ng jacks. • The stabilizing feet are attached to the rack if it is a single - rack installation.
Setup 24 I nstalling the server int o the rack To install the server into a ra ck with square, round, or threaded holes, refe r to the instructions that ship with the rack hardware kit. If you are installing the serv er into a telco rack, order th e appropria te option kit at the RackS olutions.
Setup 25 I nstalling th e operating system To operate properly, the server must have a supported OS. For the latest information on OS support, refer to the HP website ( http://www.
Hardware options i nstallation 26 H ar d w ar e options installati on I ntroduction If more than one option is b eing installed, read the installa tion instructions for all th e hardware options and identify similar steps to stre amline the installation process.
Hardware options i nstallation 27 Channel Slot Slot number 3 I F C 7 8 9 This multi - channel architecture provides e nhanced performance in Advanced ECC mode. This architecture also enables the Mi rrored Memory and Loc kstep memo ry modes. This server su pports bo th Register ed PC3 DIMMSs (RDIMMs) and Unbuffered DIMMs (UDIMMs).
Hardware opti ons installation 28 The memory sub system may be p opul ated with either RDIMMs or UDIMMs, but mixing the two types is not supported. To determine DIMM characteristics, use the label attached to the DIMM and the fo llowing illustration and table.
Hardware options i nstallation 29 Advanced Memory Protection optio ns are configured in RBS U. If the requested AMP mode is not supported by the installed DIMM configuration, the server boots in Advanced ECC mo de. For more information, see " HP ROM - Based Setup Utility (on pa ge 53 ).
Hardware options i nstallation 30 • Each channel supports up to two Unbuffered DIMMs. • If quad - rank DIMMs are installed for a processor, a maximum of two DI MM s can be installed on each channel for that process or. • If a channel contains quad - rank DIMMs, the quad - rank D IMM must be installed first on that channel.
Hardware options i nstallation 31 o Last: G and H o Do not populate slots C, F, or I. • UDIMM o First: A and B o Last: D and E o Do not populate slots C, F, G, H, or I. After installing the DIMMs, use RB SU to configure t he system for Lockstep memory suppor t (" Configuring lo ckstep memo ry " on page 55 ).
Hardware options i nstallation 32 R edundant hot - plug power supply option To install the component: 1. Remove the po wer supply bla nk. 2. Install the power supply. 3. Conn ect the power co rd to the power supply. 4. Conn ect the power co rd to the AC power sourc e.
Hardware options i nstallation 33 • Drives must be the sam e capaci ty to provide the greate st storage spac e efficienc y when drives a re grouped together into the same drive array. Optional storage controllers provide support for hot - plug capability and drive LEDs.
Hardware options i nstallation 34 3. Remove the har d drive. I nstalling a hard drive IMPO RTANT: Ho t - plug capability and drive LED support are only available when a supported optional controller is installe d in the server. 1. Power do wn the server (on page 16 ).
Hardware options i nstallation 35 4. Install the hard drive. O ptical dri ve option To install the component: 1. Power do wn the server (on page 16 ). 2. Remove the ser ver from the ra ck (on page 16 ). 3. Remove the ac cess panel (on page 17 ). 4. Remove the air baffle (on page 17 ).
Hardware options i nstalla tion 36 6. Ins tall the 9.5 - mm optic al drive assembly. W hen fully inserted, t he assembly lockin g latch c licks. 7. Using a T - 15 screwdri ver, secur e the drive to the ch assis. 8. Connect the opti cal drive and power cable to the optical drive.
Hardware options i nstallation 37 9. Route the cable, and then connect the SATA connector to the system board. 10. Connect the power c onnector to the power supply backplane. 11. Install the access panel. 12. Install the server into the rack. D edicated i LO 2 port module option To install the component: 1.
Hardware options i nstallation 38 6. Using a T - 15 Torx screwd river, inst all the dedicated iLO 2 management port module. 7. Install the access panel. 8. Install the server into the rack. E xpansion boar d option To install the component: 1. Power do wn the server (on page 16 ).
Hardware options i nstallation 39 7. Install the expansion board. IMPO RTANT: Th e server do es not power up i f the PCI riser board assembl y is not seated properly. 8. Install the PCI riser board assembly (on page 18 ). 9. Connect all internal cables for expa nsion boards.
Hardware options i nstallation 40 7. Remove the PC Ie riser board f rom the assembly. 8. Install the optional PCI - X riser board. 9. Install a PCI - X expansion board (" Expansion board option " on page 38 ). IMPO RTANT: Th e server do es not power up i f the PCI riser board assembl y is not seated properly.
Hardware options i nstallation 41 IMPO RTANT: Th e server do es not power up i f the PCI riser board assembl y is not seated properly. 8. Install the PCI riser board assembly (on page 18 ).
Hardware options i nstallation 42 7. Install the ca che modu le. 8. Install the storage controller, if not ins talled (" Storage controller option " on page 40 ). 9. Install the capacitor pack. 10. Route the cable. (" BBWC battery pack or FBWC c apacitor pack cabling to an optional controller " on page 51 ) 11.
Hardware options i nstallation 43 CAUTION: After the server is power ed down, wait 15 s econds and th en check the amber LED before unplugging the cable from the cache module. If the amber LE D blinks after 15 seconds, do not remove the cable f rom the cache mo dule.
Hardware options i nstallation 44 6. Connect the c able to the cache module. 7. Install the battery pack. 8. Route t he c able (" BBWC battery pack or FBWC capac itor pack cabling to an optional controller " o n page 51 ). 9. Install the access panel.
Ha rdware options installation 45 Enabling the TPM requ ires ac cessing the ROM- Based Setu p Utility (RBSU) (" HP ROM - Based Setup Utility " on page 53 ). For more information about RBSU, see the HP website ( http://www.hp.com/support/smartstart/docum entation ).
Hardware options i nstallation 46 5. Install the TPM board. Press down on the connecto r to s eat the board. 6. Install the TPM security rivet by pressing the riv et firmly into the system board. 7. Install the access panel. 8. Inst all the server into the rack.
Hardware options i nstallation 47 • Do not save the recovery key/password on the encrypted hard drive. E nabling the Trusted Platform Module 1. When prompted durin g the start - up sequence, ac cess RBSU by pressing the F9 key. 2. From the Main Menu, selec t Server S ecuri ty .
Cablin g 48 C abling C abling over view This section provides guidelines that help you make informed decisions about cabli ng the serv er and hardware options to optimize performance.
Cablin g 49 O ptional redundant power s upply cabling CAUTION: When ro uting cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked. IMPO RTANT: Ro ute the cables wi th out blocking the airflow or other installed components .
Cablin g 50 IMPO RTANT: Rou te the cables without blocking the airflow or other installed components. Use the cable clips installed in the chassis to manage cable routing. S ATA cabling CAUTION: When ro uting cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked.
Cablin g 51 CAUTION: When ro uting cables, always be sure that the cable s are not in a posi tion where they can be pinched or air flow can be blocked.
Configuration and u tilities 52 C onfi gur ati on and utilities C onfigur at ion tools S martStart software SmartStart is a collection of software that optimizes single - server setu p, providing a simple and con sistent way to deploy server configuration.
Configuration and u tilities 53 variables to determine the configuration and then writes the results to an editable script file. This file can then be deployed ac ross multip le servers with similar hardware and soft ware componen ts. For mor e information, refer to the SmartSt art Scripting Toolkit User Guide on the HP websi te ( http://h18004.
Configuration and u tilities 54 NOT E: If the boot drive is not empty or has been written to in the past, ORCA does not automatically confi gure the arra y.
Configuration and u tilities 55 7. Press the Es c key to exit th e current men u or press the F10 ke y to exit R BSU. For more information on mirrored me mory, see the white paper on the HP website ( http://h18000.w ww1.hp. com/produ cts/servers/tech nology/memo ryprotec tion.
Configuration and u tilities 56 • Setting the c ontroller to be the boot controller If you do not use the utility, ORCA will default to the standard configuration. For more information regarding array controller configuration, refer to the contr oller user guide.
Configuration and u tilities 57 ASR increases ser ver availabil ity by restarting the ser ver with in a specified time after a system hang or shutdown. At the same time, t he HP SIM console no tifies you by sendin g a message to a desi gnated pager number that ASR has restarted the system.
Configuration and u tilities 58 S torageW orks libra ry and tape tools HP StorageWorks L&TT provides functionality for f irmware downloads, verification of device operation, maintenance procedures, failure analysis, corrective s ervice actions, and some utilit y functions.
Configuration and u tilities 59 U SB support HP provides both standard USB support and legacy USB support. Standard support is pro vided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the sys tem ROM.
Configuration and u tilities 60 H P Insight Diagnostics survey funct ionality HP In sight Diagnostics (on page 59 ) provide s survey functionality that gathers critical hardware and software information on ProLiant servers. This functionality supports operating systems that may no t be supported by the server.
Configuration and u tilities 61 • For small and midsize environments: HP Insight Remote Support Standard provides basic remo te monitoring, notification/ advisories and service dispatc h. It is opti mized for environment s with 1 to 50 servers and c an be installed on a shared HP ProLiant Wi ndows applica tion server.
Configuration and u tilities 62 If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required . These drivers, as well a s other option drivers, ROM images, and value - add software can be downloaded from the HP website ( http://www.
Troubleshooting 63 T r oubleshooting T roubleshooting resou rces The HP ProLi ant Servers Trou bleshooting Gu ide prov ides procedures for resolving c ommon problems and comprehensive courses of actio.
Troubleshooting 64 S ymbols on equ ipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous ener gy circuits o r electric shock hazards. Refer all serv icing to qualified personnel.
Troubleshooting 65 WARNING: To reduce the risk of el ectric shock or damage to the equipmen t: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power co rd into a grounded (earthed) electrical outlet that is easily accessible at all times.
Troubleshooting 66 P repare t he server for diagnos is 1. Be sure the server is in the p roper operating environment with ade quate power, air conditioning, and humidity control. For required env ironmental conditions, see the serv er documentation. 2.
Troubleshooting 67 S ervice notificatio ns To view the latest ser vice notif ications, refer to the HP website ( http://www.hp.c om/go/bizsupport ). Select the appropriate server model , and then click the Troubleshoot a Problem link on the product page.
Troubleshooting 68 G eneral diagnosis flowchart The General d iagnosis flowc hart provides a ge neric approach to troubleshooting. If you are unsure o f the problem, or if the other flowcharts do not fix the problem, use the following f lowchart.
Troubleshooting 69 Item Refer to 5 "Gene ral memo ry p roblems a re occurr ing" in the HP P roLiant Servers Troubleshooting Guide locat ed on the Doc umentat ion CD o r on the HP website ( http://www.hp.com/support ) 6 Server ma intena nce and servic e guide, locat ed on the Document ation CD or the HP website ( http://www.
Troubleshooting 70 S erver powe r - on problems flo wchart Symptoms: • The server does not po wer on. • The system pow er LED is off o r amber..
Troubleshooting 71 • The external health L ED is red or amber. • The internal health LED is red or amber. NOT E: For the location of serv er LEDs and information on their statuses, refer to the serve r documentation.
Troubleshooting 72.
Troubleshooting 73 P OST prob lems flowcha rt Symptoms: • Server does not complete PO ST NOT E: The server has com pleted POST when the system attempts to acc ess the boot device.
Troubleshooting 74 Item Refer to O S boot prob lems flowcha rt Symptoms: • Server does not boot a previously installed operating system.
Troubleshooting 75 • Server does not boot SmartStart Possible ca uses: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order se tting in RBSU Item Refer to 1 HP ROM- Based Setup Uti lity Us er Guide ( http://www.hp.
Troubleshooting 76 S erver fau lt indica tions flow chart S ymptoms: • Server boots, but a fault event is reported by Insight Management Ag ents (on page 58 ) • Server boots, but the internal he a.
Troubleshooting 77 NOT E: For the location of s erve r LEDs and information on their stat uses, refer to the se rver documentation. Possible ca uses: • Improperly seated or faulty internal or e xter.
Troubleshooting 78 P OST error messa ges and beep codes For a co mplete listing of error messages, refer to the "PO ST error message s" in the HP ProLiant Serv ers Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.
Battery replacement 79 B at tery r eplacement If the server no longer auto matically display s the correct date and time, you may need to replace the battery that provides power to the real - time cl ock. Under norm al use, battery li fe is 5 to 10 years.
Battery replacement 80 For more information about battery replacement or proper disposal, contact an authorized reseller or an authori zed service provider.
Regulato ry comp liance no tices 81 R egulator y compli ance notice s R egulator y compliance identif icatio n numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulat ory model number.
Regulat ory co mplianc e notices 82 to radio c ommunicati ons. However, there is no guarantee that interference will not occur in a parti cular installation.
Regulat ory co mplianc e notices 83 C anadian notice (Avis Canadien) Class A equipment This Class A digital apparatu s meets all requirements of the Canad ian Interference - Causing Equipment Regulation s. Cet appareil numérique d e la classe A respecte tou tes les exigences du Règlem ent su r le matériel brouilleur du Canada.
Regulat ory co mplianc e notices 84 This symbol on the product or on its packaging indicates that this produc t must not be disposed of wi th your other hou sehold waste.
Regulat ory co mplianc e notices 85 K orean notice Class A equipment Class B equipment C hinese noti ce Class A equipment L aser co mpliance This product may be provided with an optical stor age dev ice (that is, CD or DVD drive) and/or fiber optic transceiver.
Regulat ory co mplianc e notices 86 WARNING: The co mputer contains an internal lithium manganese dioxide, a van adium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
Electrostatic discharge 87 E lectr ost ati c disc har ge P reventing electrostatic discharge To prevent damaging the system, be aware of the prec autions you need to follow when sett ing up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static - sensitive de vices.
Specifi cations 88 S pec if icati on s E nvironment al specif ications Specification Val ue Tempera ture Opera ting 1 10 ° C to 35 ° C (50 ° F to 90 ° F) Non - operat ing 30 ° C to 60 ° C ( - 22.
Specifi cations 89 Specification Val ue Weight (max imum configura ti on: all har d drives , power supplie s, and processors installed) 13.60 kg (29.9 8 lb) Weight (mini mum configuration : one hard drive, po wer supply, an d processor installed) 11.60 kg (25.
Specifi cations 90 Rated in put power 450 W at 100V AC i nput 420 W at 200V AC input BTUs per hour 1708 at 100V AC input 1640 at 20 0V AC input Powe r supply out put Rated ste ady - state power 340 W .
Speci ficatio ns 91 Rated in put power 575 W at 100V AC i nput 575 W at 200V AC input BTUs per hou r 1962 at 120V AC i nput 1962 at 200V to 2 40V AC input Powe r supply out put Rated ste ady - state p.
Technica l support 92 T ec h ni cal support B efore you contact HP Be sure to have the following info rmation available before you call HP: • Technical support registration number (if applicable) .
Technica l support 93 • Optional — Parts for whi ch customer self repair is optio nal. These parts are also designed for customer self repair. If, howev er, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
Technica l support 94 Pour plus d' informations sur le programme CSR de H P, contactez votre Mainteneur Agrée local. Pour plus d'inform ations sur c e programme en Amériqu e du Nord, co nsultez le site W eb HP ( http://www.hp.com/go/selfrepair ).
Technica l support 95 HINWEIS : Eini ge Teile sind nic ht für Customer Self Repair ausgelegt. Um den Garantiean spruch des Kunde n zu erfü llen, muss das Teil von einem HP Servicepartn er ersetzt werden. Im i llustrierten T eilekatalog sind diese Teile m it „No“ bzw.
Technica l support 96 el caso de to das sustituc iones que lleve a cabo el c liente, HP se hará ca rgo de todos los gastos de envío y devolució n de componen tes y escogerá la empresa d e transporte que se u tilice para dicho serv icio.
Technica l support 97 Opcional – Peç as cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo client e. No entanto, se desejar q ue a HP a s substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Technica l support 98.
Technica l support 99.
Acrony ms and abbreviations 100 A c r on y ms and abbr e v iati ons ABEND abnormal end ACU Array Configuration Utility ASR Automati c Server Recovery DDR double data rate IEC International Electrotech.
Acrony ms and abbreviations 101 PCI -X peripheral componen t interconnect extended PDU power distribution unit POST Power - On Self Test PSP ProLiant Support Pack RBSU ROM- Based Setup Utility RDP Rap.
Index 102 A access panel 17 activity LED 8 ACU (Array Configuration Utility) 55 additional information 63 ADU (Array Diagnostic Utility) 60 air baffle 17 airflow requirements 21 Altiris eXpress Depl o.
Index 103 F f ans 14 FBWC module 41 FCC (Federal Communications Commission) notice 81, 82 FCC rating label 81 features 7 Federal Communications C ommission (FCC) notice 81, 82 firmware upgrade utility.
Index 104 optimum environment 21 Option ROM Configuration for Arrays (ORCA) 55 options installation 23, 26 ORCA (Option ROM Configuration for Arrays) 55 OS boot problems flowchart 7 4 P passwords 46 P.
Index 105 T PM (Trusted Platform Module) 44 troubleshooting 63 troubleshooting flowcharts 67 troubleshooting, firmware upgrade utility 63 Trusted Platform Module (TPM) 44, 46 U UDIMM configuration 29 .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté HP PROLIANT DL320 G6 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du HP PROLIANT DL320 G6 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation HP PROLIANT DL320 G6, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le HP PROLIANT DL320 G6 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le HP PROLIANT DL320 G6, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du HP PROLIANT DL320 G6.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le HP PROLIANT DL320 G6. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei HP PROLIANT DL320 G6 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
