Manuel d'utilisation / d'entretien du produit 600H du fabricant Altigen
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Alti-IP 600H Phone ™ Administration Manual 05/2005 Ve rsion #3 4290-0010-5.0A.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommuni cations system that is immune to this type of cri minal activity .
Alti-IP 600H Manual i Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Preface: About This Manual .
Alti-IP 600H Manua l ii Restoring Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Rebooting the Alti-IP 600H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Configuring “Phone Settin g” Soft Keys . .
Alti-IP 600H Manual iii Alti-IP 600H/600PH Running Messages . . . . . . . . . . . . . . . . . . 43 IP Phone Boot Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 User Reference . . . . . . . . . . . . . . . . . . . . . . . . . .
Alti-IP 600H Manua l iv.
Alti-IP 600HManual v Warranty What The Warranty Covers AltiGen Communications warrants its hardware pr oducts to be free from defects in material and workmansh ip during the warr anty period.
vi Alti-IP 600HManual 1. Take or ship the produc t (s hipment prepaid) to your AltiG en distributor or to AltiGe n Communications, Inc. All materials being returned to AltiGen must have an associated RM A number.
Alti-IP 600H Manual vii Preface: About This Manual This document provides the required st eps to get the Alti-IP 600H phone up and running on a Voice over IP (VoIP) network.
viii Alti-IP 600H Manual Related Documentation • Alti-IP 600H Quick Reference Card • AltiWare OE/ACC System Inst allation and Admin istration Manual or AltiContact Manag er System Administ ration .
Alti-IP 600H Manual 1 C HAPTER 1 An Overview of the Alti-IP 600H The Alti-IP 600H class of AltiGen IP pho nes is an H.323-compliant, business telephone th at provides voice commun ication over an IP network.
Alti-IP 600H Manua l 2 Figure 2. Alti-IP 600H, Top View 1 LCD Screen Multi-use: displays features such as time, phone number, caller ID, call waiting, line/call status and call time . 2 PC Access Port Connects to PC (10/100 PC) 3 Network Port Connects to network (10/100 SW) 4 AC Adapter Port Connects to power outlet.
Alti-IP 600H Manual 3 5 Soft Keys 1-10 10 soft keys can be configured as a BLF (Busy Lamp Field) key, an AltiServ fea ture code , a speed dial key, Directory key, Line Park key, a Call Record key, a phone setting key or Headset key, set up by the System Administrator in AltiAdmin/ACM Admin.
Alti-IP 600H Manua l 4 Note: * indicates a normal operating mode key feature, which is only available after regist ering the Alti-IP 600H with the phone server and logged in as an extension.
Alti-IP 600H Manual 5 • Headset port support • Call Record.
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Alti-IP 600H Manual 7 C HAPTER 2 System & Network Requirements System Requirements • AltiWare OE 4.5A or higher Note: A lower version of AltiWare may cause the IP phone to lose several advanced features, resu lting in use as a very basic H.323 phone.
Alti-IP 600H Manua l 8 AltiGen IP Phone Service AltiGen IP Phone Service is installed togeth er with AltiServ, runs on the same system as AltiServ, and conn ects to AltiServ through enhanced AltiLink+ protocol on behal f of Alti-IP 600H phon es. This service must be running for the Alti-IP 600 H to operate.
Alti-IP 600H Manual 9 C HAPTER 3 Installation These steps describe procedures for installing and configuri ng the Alti-IP 600H locally — through man ual setup or plug and play. To install and configure the phone remotely, refer to “Remote Installatio n” on page 18.
Alti-IP 600H Manua l 10 This opens the AltiGen IP Phone Conf iguration window where, after setting up an IP extensio n, you can set t he following param eters for the IP extension: Figure 3. IP Phone Configuration Window The left side of the IP Phone Configuration window displays all the Alti-IP phone extensions that have been set up in the system.
Alti-IP 600H Manua l 11 After creating the IP extensions, you can set the follo wing parameters: Parameter Des cription Soft Key 1 - 10 Corresponds to the 10 soft keys on the Alti-IP 600. Use the drop down list to assign one of the fo llowing functions to the desired keys: • N/A - when selected, the corre sponding soft key cannot be used.
Alti-IP 600H Manua l 12 Soft Key 1 - 10 (cont.) • Call Record - when selected, the IP phone user can start and/ or stop voice recording on demand. In the Extension Configuration screen on the Gene ral page, Record on Demand to Exte nsion VM m ust be enable d in the Personal Call Recording Options field.
Alti-IP 600H Manua l 13 Notes: • IMPORTANT! Please note that the conf igurati on in AltiWare will override the Alti-IP 600H phone’s lo cal configuration after the IP Phone is registered. If the IP phone’s local configuration is changed while in Basic mode, these chan ges will be overwritten by AltiAdmin/ACM Admin settin gs.
Alti-IP 600H Manua l 14 • IMPORTANT! When updatin g the Alti-IP 600H phone’s firmware, it is recomm ended that admi nistrators perform any updates after normal business hours or wh en the IP phone is not in use. If the Alti-IP 6 00H phone is in use during an update, the call will be disconnected.
Alti-IP 600H Manua l 15 • IP subne t mask • Default gateway IP address 4. Configuring the AltiWare IP Settings If you are using Gatekeeper Auto Discovery , you do not need to configure anything.
Alti-IP 600H Manua l 16 Plug and Play Setup The steps for plug and play setup wil l vary depending on wh ether or not the Alti-IP 600H Phone h as been started. When the Alti -IP 600H is started for the first time, it can support pl ug and play to enable the phone to automatically register itself t o AltiServ.
Alti-IP 600H Manua l 17 If the phone successfully passes through these stages, the phone shows the time and extension in the LC D screen and is now in normal operating mode.
Alti-IP 600H Manua l 18 Remote Installation To install the Alti-IP 600H at a re mote location, using a DSL connection with or without a router hub: 1. Check the firewall settings at th e co rporate network t o open TCP/UDP ports required by the Alti-IP 600H .
Alti-IP 600H Manua l 19 If the phone successfully passes through these stages, the phone shows the time and extension in the LC D screen and is now in normal operating mode.
Alti-IP 600H Manua l 20 • LED 2 l ight on = n etwork failed • LED 3 light on = DHCP failed • LED 4 light on = attached IP address failed If the phone successfully passes through these stages, it has started up properly. Otherwise, refer to “Troub leshooting” on page 40.
Alti-IP 600H Manua l 21 1. Press * * 6 , then the ENTER button. 2. Scroll to the program key to configure. 3. Enter the appropriate digits for the speed dial number or feature code. The digits will be automatically dial ed w hen this funct ion key is pressed .
Alti-IP 600H Manua l 22 Operation Notes • When using #26 and #27 to log out/in, the Alti-IP 600H must be onhook. Using the sp eaker button to use #26 or #27 will not work.
Alti-IP 600H Manua l 23 C HAPTER 4 Configuring Phone Settings A set of phone related parame ters — system settings and network settings — can be configured through th e IP phone’s setup menu by pressing “ * * 7 ,” then the ENTE R button. / (UP/DOWN keys) selects YES or NO in the LCD display.
Alti-IP 600H Manua l 24 Network Settings Current AltiWare System>Current AW Displays the cu rrent AltiWare server’s IP address assigned to the phone Hour Offset System>Hour Offset Sets the time offset from the AltiWare server’s time.
Alti-IP 600H Manua l 25 Modifying DHCP Settings Dynamic Host Configuration Protocol (D HCP) automatically assigns IP addresses to devices when they are connected to the network. Enabling DHCP The Alti-IP 600 H automatically enables DHCP b y default, but you can reset the protocol if it becomes disabled usin g the following step s: 1.
Alti-IP 600H Manua l 26 Disabling DHCP If you do not use DHCP in your netw ork, you can disab le DHCP before manually assigning an IP address to the Alti-IP 600H. To disable DHC P, use the following steps:. Note: Procedures involving configuring IP settings cannot be completed when DHCP is enabled in your network.
Alti-IP 600H Manua l 27 Assigning a TFTP Server The default TFTP Server is set to 0 .0.0.0. To assign the TFTP ser ver , use the following steps: 1. Press * * 7 . 2. Use / to select System , then press the ENTER button. 3. Scroll to TFTP Server .
Alti-IP 600H Manua l 28 To update the p hone firmware directly from the Alti-IP 600H Phone: 1. Press * * 7 , then press the ENTER button to access the Configuration Menu. 2. Use / to scroll to System > TFTP Server. 3. Enter TFTP server address.
Alti-IP 600H Manua l 29 Configuring NAT NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known wi thin another network. One net work is designated as t he inside network, th e other is the outside.
Alti-IP 600H Manua l 30 1. Press * * 6 ENTER . 2. Scroll to SELECT RING and press ENTER or (FORWARD key). 3. Scroll to desired ring tone (0 -2), or press 0 , 1 or 2 on the diali ng pad, then press ENTER .
Alti-IP 600H Manua l 31 • FWD - forwarding Note: The area is blank if the agent is in any other state. Figure 5. Alti-IP 600H Wo rkgroup Display example In the workgroup display example, QL5 indicat.
Alti-IP 600H Manua l 32.
Alti-IP 600H Manua l 33 C HAPTER 5 Phone Functions The Alti-IP 600H provid es a broad range of call handlin g and dialing features directly on the phone an d through the AltiWare system. The following section li sts the supported telephony features, a brief description and additional configurat ion notes where applicable.
Alti-IP 600H Manua l 34 Call Record Allows this key to be used for on-demand recording. • From AltiAdmin/ACM Admin, go to AltiGen IP Phone Configuration on the Management Menu, go to the desired extension, and set the appropriate functio n key to Call Record.
Alti-IP 600H Manua l 35 Flash Signals PBX that special instructions will follow. • By default, the lower left Soft Key is set up as FLASH. This can be re- assigned in AltiAdmin through the AltiGen IP Phone Configur ation window. Only this key can be configured as FLASH.
Alti-IP 600H Manua l 36 Line Park A parked call line appearance can be assign ed as a programmab le “ Parked Call Line ” button by the administrator. When connected to a caller, the call can be parked by pressing the Parked Call Line button. If a call is parked at a Parked Call Line, its LED light is on.
Alti-IP 600H Manua l 37 Ring Tones Select from one of three ring to nes. • Press * * 6 ENTER , scroll to SELECT RING , and select from 0 - 2. Soft Keys 1 - 10 Quickly pe rforms a specified function .
Alti-IP 600H Manua l 38.
Alti-IP 600H Manual 39 Appendix A Specifications Network Protoc ols • H.323, RTP, RTCP , TFTP, TCP, UDP, DHCP, DN S, ARP, ICMP, T elnet Call Control Protoc ols • H.
Firewall Considerations 40 Alti-IP 600H Manual Firewall Considerations If using a firewall in the AltiWare environment, the follo wing network ports are used: Troubleshooting The following table provide s the most common problems an end user may encounter .
Appendix A Alti-IP 600H Manual 41 contact AltiGen T echnical Support. Problem/Symptom Solution AltiWare is unreachable. • Check to make sure the AltiWare IP address in the IP Phone is set up correctly. • Check the Alti-IP 600H phone ’s IP address, network mask and default g ateway.
Troubleshooting 42 Alti-IP 600H Manual One way connection. • Make sure firewall setting has all the TCP/UDP ports required by AltiWare opened. • If NAT is used, make sure NAT is enabled and NAT address is set up correctly. Phone does not show anything on LCD display.
Appendix A Alti-IP 600H Manual 43 LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing Menu Configuration: Alti-IP 600H/600PH Running Messag.
LCD Messages 44 Alti-IP 600H Manual AW UNREACHABLE! Failed to connect to the AltiG en phone server. The user is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is invalid. Or, the networ k conn ection is lost in offhook or connect state.
Appendix A Alti-IP 600H Manual 45 IP Phone Boot Messages The following messages may be displayed in the LCD when booti ng the Alti-IP 600H/600PH: User Reference Basic Phone Operation * indicates a normal operating mode phone fe ature, which is only available after registering the Alti-IP 600H with the pho ne server and logged in as an extension.
User Reference 46 Alti-IP 600H Manual Conference* During a call: 1) Press CONF button (this aut omatically selects a new line and places the other party on hold) 2) Enter target telephone number 3) When the call connects, pr ess CONF button again OR (BACK key) to cancel conference and return to original party.
Appendix A Alti-IP 600H Manual 47 Configuration Menu* 1) Press * * 7 , then ENTER button. 2) Use the navigation buttons to select configur ation menu. • / (UP/DOWN keys) allows you to scroll through text and select features displayed in LC D screen.
User Reference 48 Alti-IP 600H Manual Redial Phone is onhook 1) Press REDIAL button. 2) Use / to scroll to the desir ed entry. ( scrolls to previous entry, scrolls to first entry.) 3) Press SPRK/MUTE button or raise h andset. • Redial up to 16 last calls • Redial up to 32 digits.
Appendix A Alti-IP 600H Manual 49 * * Feature Codes * * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore default se ttings (whe n user is i n Configur ation Me nu) * * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Reboot * * 6 .
User Reference 50 Alti-IP 600H Manual #29 <ext > . . . . . . . . . . . . . . . . . . . . . . Ind ividual Cal l Pickup (a specific station) #30 . . . . . . . . . . . . . . . . . . . . . . . . . . . System Call Pickup (any statio n ringing ) XSFR butto n #31 .
Alti-IP 600H Manual 51 Glossary A Alti-IP 600H/600PH - AltiGen’s H.323-co mplian t, business telephone that provides voice communication over an IP network. ASCII - American Standa rd Code for Information Interchange. B Boot - to cause the computer to start executing instructions.
52 Alti-IP 600H Manual E extension number - an arbitrary number of two to fi ve digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the re sources of a net wor k from users o f other networks.
Alti-IP 600H Manual 53 K keyboard - system interface for communica tion. A group of numeric keys, alphabetic keys, or function ke ys use d for entering information into a ter minal and into the system. Usually patterned after the QWERTY key board layout.
54 Alti-IP 600H Manual One Number Access - a feature of Alti Ware that allo ws users to create a li st of phone numbers that the syst em can use to track users and connect them with an incoming ca ll if they are not at their extension de sk.
Alti-IP 600H Manual 55 subnet mask - the method used for splitting IP ne tworks into a series of subgroups, or subnets. The mask is a binary pattern that is matched up with the IP address to turn part of the host ID addres s field into a field for subnets.
56 Alti-IP 600H Manual workgroup pilot numbe r - an extension designated to a workgroup that is not associated wit h a physical port and may c onsist of up to 64 members. When the pilot number is dialed, the call is di stributed to the workgroup members.
Index Alti-IP 600H Manual 57 Index A activating IP extension 15 active logon while another handset is already logged on 20 activity display 31 additional features 39 address AltiGen Communications, Inc. ii AltiAdmin setup 14 AltiAdmin configuration requirements 7 AltiAdmin setup 9 AltiGen Communications phone numbers ii AltiGen Communications, Inc.
Index 58 Alti-IP 600H Manual H hardware components 4 headset key 12 headset port support 21 , 31 HOLD button 4 I ICMP 39 ICOM button 4 installation 9 IP extension activation 15 IP phone display workgr.
Index Alti-IP 600H Manual 59 TFTP Server 24 time displa y 13 U UDP 39 updating phone fir mware 27 using DSL 18 V verifying phone startup process 19 version information 24 VM button 3 volume 3 W warran.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Altigen 600H c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Altigen 600H - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Altigen 600H, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Altigen 600H va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Altigen 600H, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Altigen 600H.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Altigen 600H. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Altigen 600H ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
