Manuel d'utilisation / d'entretien du produit 1950 du fabricant Dell
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www .dell.com | support.de ll.com Dell™ PowerEdge™ 1950 Systems Hardware Owner ’ s Manual.
Notes, Notices, and Cautions NOTE: A NOTE indicates importa nt info rmation that he lps yo u make better use of your computer . NOTICE: A NOTICE indicates either potential damage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for prop erty damage, personal injury , or death.
Contents 3 Contents 1 About Y our System Other Information Y ou May Need . . . . . . . . . . . . . . . . . . . . . . . 9 Accessing Sys tem Features Dur ing Sta rtup . . . . . . . . . . . . . . . . . . 10 Front-Panel Features and Indicators . . . . . .
4 Contents System and Setup Password Features . . . . . . . . . . . . . . . . . . . . . 38 Using the System P assword . . . . . . . . . . . . . . . . . . . . . . . 38 Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . 40 Disabling a Forgotten Password .
Contents 5 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . 61 Removing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . 62 Configuring the Boot Device .
6 Contents Expansion-Card Riser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Removing an Expansion-Card Riser . . . . . . . . . . . . . . . . . . . 82 Installing an Expansion-Card Riser . . . . . . . . . . . . . . . . . . . 83 Backplane Board .
Contents 7 T roubleshooting the System Battery . . . . . . . . . . . . . . . . . . . . . 100 T roubleshooting Power Supplies . . . . . . . . . . . . . . . . . . . . . . 100 T roubleshooting System Cooling Problems . . . . . . . . . . . . . . . . . 101 T roubleshooting a Fan .
8 Contents 7 Getting Help T echnical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 AutoT ech Service . . . . . . . . . . . . . . . . . . . . . . . . .
About Y our System 9 1 About Y our System This section describes the physical, firmware, and so ftware interface features that provide and ensure the essential functioning of your system. The ph ys ical connectors on your system’ s front and back panels provide convenient connecti vity and system expansion capab ilit y .
10 About Y our System NOTE: Always check for updates on sup port.dell. com and read the updates first because they often supersede information in other documents.
About Y our System 11 Front-Panel Features and Indicators Figure 1 - 1 shows the controls, indicat ors, and connectors located behi nd the optional rack bezel on the system's front panel. Figure 1- 1. Front-Panel Features and Indicators 6 5 4 3 8 2 1 7 T able 1-2.
12 About Y our System Hard-Drive Indicator Codes If your hard drives are configured with the optio nal SAS RAID daughter card, two indicators on each of the hard-drive carriers provide informati on on the status of the hard drives. See Figure 1-2 and T able 1-3.
About Y our System 13 Figure 1-2. Hard-Drive Indicators T able 1-3 list s the drive indicator pa tterns. Different patterns are displa yed as drive events occur in the system. For example, if a ha rd-drive fails, th e "drive failed " pattern appears.
14 About Y our System Back-Panel Features and Indicators Figure 1-3 shows th e controls, indicators, and connectors located on the system's back panel.
About Y our System 15 Connecting External Devices When connecting external devices to your system, fol low these guidelines: • Most devices must be con nect ed to a spec ific connector and device drive rs must be installed before the device operates properly .
16 About Y our System Figure 1-4. Po wer Supp ly Indicators NIC Indicator Codes Each NIC on the back panel has an indicator that provides inform ation on network activit y and lin k status. See Figure 1-5. T able 1-6 list s the NIC indicator codes. Figure 1-5.
About Y our System 17 LCD S tatus Messages The system's control panel LCD provid es status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition.
18 About Y our System E1211 ROMB Batt RAID battery is either missing, bad, or unable to recharge due to thermal issues. Reseat the RAID ba ttery connector . See "RAID Battery" on page 60, and "Troubleshooting System Cooling Problems" on page 101.
About Y our System 19 E1418 CPU # Presence Spec ifie d processor is missing or bad, and the system is in an unsupported configuration. See "Trou bleshooting the Microprocessors" on page 108. E141C CPU Mismatch Processors are in a configuration unsupported by Dell.
20 About Y our System E1624 PS Redundancy The power supply subsystem is no longer redundant. If the last supply fails, the system will go down. See "Trou bleshooting Power Supplies" on page 100. E1710 I/O Channel Chk The system BIOS has reported an I/O channel check.
About Y our System 21 E1811 HDD ## Rbld Abrt The specified hard drive has experienced a rebuild abort. See "Trou bleshooting a Hard Drive" on page 104. If the problem persists, see your RAID documentation. E1812 HDD ## Removed The specified hard drive has been removed from the system.
22 About Y our System E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 125. E2017 Timer Fail T imer refresh failure. See "Getting Help" on page 125. E2018 Prog Timer Programmable i nterval timer erro r .
About Y our System 23 E2111 SBE Log Disable Crd # DIMM ## The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging further SBEs until the system is rebooted. "##" represents the DIMM implicated by the BIOS.
24 About Y our System Solving Problems Described by LCD St atus Messages The code and text on the LCD can ofte n specify a very precise fault condition that is easily corrected. For example, if the code E1418 CPU_1_Presence appears, you know that a microprocessor is not installed in socket 1 .
About Y our System 25 System Messages System messages appear on the scr een to notify you of a possible problem with the system. T able 1-8 lists the system messages that can o ccur and the probable cause and corrective action for each message.
26 About Y our System DIMMs must be populated in sequential order beginning with slot 1. The following DIMM is electrically isolated: DIMM x. The specified DIMM is inac ce ssible to the system due to its location. DIMMs must be populated in sequential order , beginning with slot 1.
About Y our System 27 General failure The operating system is unable to carry out the comma nd. This message is usually followe d by specific in formation. Note the information, and ta ke the appropriate action to re solve the proble m. Invalid NVRAM configuration, Resource Re-allocated System detecte d and corrected a resource conflict.
28 About Y our System No boot sector on hard drive Incorrect configuration settings in System Setup program, or no operating system on hard drive. Check the hard-drive configuration settings in the Syst em Setup program. See "Using the System Setup Program" on page 31.
About Y our System 29 Read fault Requested sector not found The operating system cannot read from the diskette or hard drive, the system could not find a partic ular sector on the disk, or the requested sector is defective. Replace the diskett e. Ensure that the diskette and hard drive cables are prop erly connected.
30 About Y our System W arning Messages A warning messag e alerts you to a possible probl em and prom pts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette.
Using the System Setup Program 31 2 Using the System Setup Program After you set up your system, run the System Setup program to famil iari ze yoursel f wit h your syst em configuration and optional settings. Record the in formation for future reference.
32 Using the System Setup Program NOTE: For most of the options, any changes that you make are recorded but do not take ef fect until you restart the syst em . System Setup Options Main Screen When you enter the System Setup pr ogram, the main Syst em Setup pr og ram screen appears (see Figure 2-1).
Using the System Setup Program 33 Figure 2-1. Main System Setup Program Screen T able 2-2 list s th e optio ns and descrip tions for the information fields that appear on the main Sy stem Setup program screen. For related information, see "System Security Screen Opt ions" on pag e 37.
34 Using the System Setup Program Boot Sequence Determines the order in which the system searches for boot devices during system startup. A vailable options can include the diskette driv e, CD drive, hard drives, and network. If you have installe d a RAC, additional options, such as virtual floppy and virtual CD-ROM, may be present.
Using the System Setup Program 35 CPU Information Screen T able 2-3 list s th e optio ns and descrip tions for the information fields that appear on the CPU Information screen. T able 2-3. CPU Information Screen Option Description Bus Speed Displays the bus speed of the processors.
36 Using the System Setup Program Integrated Devices Screen T able 2-4 li sts the options and descript ions for the information fi elds that appear on the Integrated Devices screen. T able 2-4. Integrated Devices Screen Options Option Description Integrated SAS Controller ( Enabled default) Enables or disables the in tegrated SAS controller .
Using the System Setup Program 37 System Security Screen T able 2-5 list s th e optio ns and descrip tions for the information fields that appear on the System Security screen.
38 Using the System Setup Program Exit Screen After you press <Esc> to exit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Change.
Using the System Setup Program 39 When a system password is as signed, the setting shown for the System Password option is Enabled . If the setting shown for the Password S tatus is Unlocked , you can change the system password. If the Password St a t u s opt ion is Locked , you cannot change the system password.
40 Using the System Setup Program When the Password S tatus option is set to Locked whenever you turn on your system or reboot your system by pressing <Ctrl><A lt><Del>, type your p assword and press <Enter> at the prompt. After you type the correct system password and press <Enter >, your system operates as usua l.
Using the System Setup Program 41 The password assignmen t is not case-sensitive. H owe ver , certain key combinations are not valid . If you enter one of these combinations, the system beeps. T o erase a character when en tering your password, press <Backspace> or the left-arrow key .
42 Using the System Setup Program • Support is in dependent of the system’ s power or o perating state • Provides text console redire ction for system setup, text-bas ed utilit ies, and operating system consoles NOTE: T o remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1.
Installing System Components 43 3 Installing System Components This section describes how to install the following system comp onents: • Cooling fan mod ules • Cooling shrou ds • Power supplie s.
44 Installing System Components Recommended T ools Y ou may need the following items to perf orm the procedures in this section: • Key to the system keylock • #2 Phillips sc rewdriver • T10 T or.
Installing System Components 45 The system board holds the system's control circui tr y and oth er electronic components. Several hardware options, such as the microprocessors and memory , are in stalled directly on the sy stem board.
46 Installing System Components Figure 3-2. Removing the Bezel T o replace the front bezel, perfor m the preceding steps in reverse. Opening and Closing the System CAUTION: Many repairs may only be done by a certified service technician.
Installing System Components 47 4 Lift up on the latch on top of the system to guide it back and into an offs et posit ion. See Figure 3-3. 5 Grasp the cover on both sides and ca refully lift the cover away from the sys tem. Figure 3-3. Removing the Cover Closing the System 1 Lift up the latch on the cover .
48 Installing System Components Cooling Fan Modules This system contains four cool ing fan modules, each compris ed of two dual-rotor fans, for a total of eight fans that are co nnected directly to the system board . Removing a Cooling Fan Mo dule CAUTION: Many repairs may only be done by a certified service technician.
Installing System Components 49 Figure 3-4. Removing and Installing a Cooling Fan Replacing a Cooling Fan Module NOTE: The procedure for installing each individual fan is the same. 1 Ensure that the fan handle is uprigh t and lower the fan into its retention base unt il the fan is ful ly seate d.
50 Installing System Components Removing the Plastic Fan Guide NOTE: The plastic fan guide is mounted to the chass is between the fa ns. NOTE: Y ou may need to remove the system from the rack. 1 Remove the cooling fan modul es. See "Removing a Cooling Fan Module" on page 48.
Installing System Components 51 Figure 3-5. System Board Cooling Shroud Removing the System Board Cooling Shroud 1 If applicable, remove the bezel . See "Remo ving and Replacing the Front Bezel" on page 45. 2 T urn off the system and attached periphe rals, and then disconnect the system fro m the ele ctrical outlet.
52 Installing System Components 6 If applicable, replace the b ezel. See "Remo ving and Replacing the Front Bezel" o n page 45. 7 Attach any peripherals, conne ct the system to the electrical source , and then turn on the system. Memory Cooling Shroud The memory cooling s hroud covers both th e memory modules (DIM Ms) and the processors.
Installing System Components 53 Figure 3-6. Memory Cooling Shroud Replacing the Memory Cooling Shroud 1 T o install the mem ory co oling shroud, align the shro ud dire ctly over the memory modules and the processors.
54 Installing System Components Removing a Power Supp ly NOTICE: The system requires one power supply for the syst em to operate normally . The system is in the redundant mode when two power supplies are installed and both power supplie s are connected to an AC power source.
Installing System Components 55 Figure 3-7. Removing and Installing a Power Supply Replacing a Power Supply 1 If you are adding a second power supply , remove the power sup ply blank.
56 Installing System Components Removing the Power Supply Blank Press the latch on the left side to release and remove th e blank, rotating the blank slightly to clear the bay , and remove from the chassis.
Installing System Components 57 Figure 3-8. Installing a SAS Controller Daughter Card 4 Attach any cables from the inter nal storage daughter card to the bac kplan e, referring to Figure 3-9 and Figure 3-10 for the cabling guidelines for your system ’ s card and back plane configuration.
58 Installing System Components Figure 3-9. Cable Routing for th e SAS Controller Daughter Card 1 SAS connector SAS 0 2 SAS controller daughter card 3 SAS backplane connector SAS A 1 3 2.
Installing System Components 59 Figure 3-10. Cable Routing for the SAS RAID Controller Daughter Card 1 SAS RAID connector SA S 0 2 SAS RAID controller daughter card 3 SAS backplane connector SAS A 1 3.
60 Installing System Components RAID Battery Installing a RAID Battery 1 Locate the RAID battery poc ket on the chassis that is adjacent to hard driv e bay 0. See Figu re 3-1 1. 2 Insert the battery in the battery poc ket. 3 Connect the battery cable to the RA ID controller daughter card.
Installing System Components 61 Expansion Cards The system is available with one of two optional PCI riser configuration s. PCIe Riser Board Expansion Slots The PCIe riser configuration provides two PCI Expr ess expansion slots with th e following features: • T wo PCIe rise rs, installe d in the left and center riser connector s.
62 Installing System Components b Insert the card-edge conne ctor firmly into the expansion-card con nector until the card is fully seated. c When the card is seated in the connector , close the expansion- card latch. See Fig ure 3-12. Figure 3-12. Installing an Expansion Card 6 Connect any cables to the expan sion ca rd.
Installing System Components 63 4 Remove the expansion card : a Open the expansion-card latch. See Figure 3-12. b Grasp the expansion card by its ed ges, and carefully remove it from the exp ansion-card connector .
64 Installing System Components Each channel consists of two memo ry m odule sockets: • Channel 0 contains DIMM_ 1, DIMM_5. • Channel 1 contains DIMM _2, DIMM_6 . • Channel 2 contains DIMM_ 3, DIMM_7. • Channel 3 contains DIMM _4, DIMM _8. The first DIMM socket of each channel has white release tabs.
Installing System Components 65 Memory Mirroring Support The system supports memor y mirroring if eight identical memor y modul es are installed in the system. Mirroring must be ena bled in the System Se tup program and can be used only if memory spa ring is not enabled.
66 Installing System Components Figure 3-13. Installing and Removing a Memory Module 6 Align the memory module's edg e connector with the alignment key of the mem ory module socket, and insert the memory module in the soc ket.
Installing System Components 67 Removing Memory Modules CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as au thorized in your product documentation, or as directed by the online or telephone service and support te am.
68 Installing System Components 2 T urn off the system, including any attac hed peripherals, and discon nect the system from the electrical outlet. 3 Open the system. See "Open ing and Closing the System" on pag e 46. 4 Remove the mem ory cooling s hroud.
Installing System Components 69 6 W ait 30 seconds for the heat sink to loosen from the processo r . 7 Open the other heat sink retentio n lever . 8 If the heat sink has not separated fro m the processor , carefully rotate the heat sink in a clockwise , then counterclockwise, direct ion until it releases from the processor .
70 Installing System Components Installing a Processor 1 Unpack the new processor . 2 Align the p rocessor with the socket keys on t he ZIF socket . See Figure 3-15. 3 I nstall the processor in the socket. NOTICE: Positioning the processo r in correctly can permanently damage the system board or the processor when you turn the system on.
Installing System Components 71 RAC Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as au thorized in your product documentation, or as directed by the online or telephone service and support te am.
72 Installing System Components 7 Align the front edge of the RAC car d with the front plastic retention standof fs, and then press down on the front of the c ard until it is fu lly seated. See Figu re 3-16. When the front of the card is fully seated, th e front plastic st andoffs snap over the front edge of the ca rd.
Installing System Components 73 Optical Drive The optional slimline op tical dr ive is mou nted on a tray that slides into the front panel and conne cts to the controllers on the system boar d through the sideplane board. NOTE: DVD devices are data only .
74 Installing System Components Figure 3-17. Removing and Installing the Optical Driv e T ray Installing the Optical Drive T ray 1 Align the op tical drive tray with its opening in the front panel. The optical drive opening is loca ted directly below the SAS daughte r card bay .
Installing System Components 75 Hard Drives This subsection describes how to inst all and configure SAS or SA T A hard drives in the system's internal hard-dri ve bays. Y our system features the optio n of two 3.5-i nch (SA S/SA T A) internal hard-driv e bays or four 2.
76 Installing System Components For 2.5-inch hard drive configurations, remove the blank as you woul d the 2.5-inch hard drive carrier: 1 Remove the front bezel , if attached. See "Replacing the System Battery " on page 86 . 2 Open the dr iv e blank release handle to release the blank.
Installing System Components 77 3 Install the hot-plug hard drive. a Open the hard- drive carrier handle. Se e Figure 3-18. Figure 3-18. Installing a Hot-Plug Hard-Drive NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a parti ally installed carrie r .
78 Installing System Components Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier 1 If you are removing a SA T A hard dr ive from a SA T Au drive carrier , remove the interposer card: a V iewing the hard drive ca rrier from the rear , locate the release lever on the left end of the inte rposer card.
Installing System Components 79 Figure 3-19. Installing a SAS Hard Drive Into a Drive Carrier Installing a SA T A Hard Drive Into a SA T A Drive Carrier NOTE: SA T A hard drives that connect directly to the SAS backplane must be installed in SA T A drive carriers (labeled "SA T A").
80 Installing System Components Figure 3-20. Installing a SA T A Hard Dr ive Into a SA T A Drive Carrier Installing a SA T A Hard Driv e and Interposer Card Into a SA T Au Hard-Drive Carrier NOTE: When you install a SA T A hard drive into a SA T A u driv e carrier , you must install an interposer card onto the back of the hard drive.
Installing System Components 81 4 Attach the interposer card to the rear of the SA T A hard drive: a Angle the top of the interposer car d into the inside top carrier rail so that the tabs on the interp oser card bracket a ttach to the s lots on the inside of the carrier rail.
82 Installing System Components Expansion-Card Riser Removing an Expansion-Ca rd Riser CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as au thorized in your product documentation, or as directed by the online or telephone service and support te am.
Installing System Components 83 4 If applicable, remove the expansion card from the riser . 5 Press the release latch(e s) on the rise r board and lift the r iser board st raight up from the system boar d. See Figure 3-22. The left riser board has two relea se latches; the center riser board has one latch .
84 Installing System Components 6 Remove the backplane boa rd: – If you are r emoving a 3 .5-inch har d drive (two-drive) backplan e, press the r elease latch at the left end of the board, slide the board to its righ t, and lift the backplane of f of the securing tabs.
Installing System Components 85 Installing the Backplane Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as au thorized in your product documentation, or as directed by the online or telephone service and support te am.
86 Installing System Components Installing the Sideplane Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as au thorized in your product documentation, or as directed by the online or telephone service and support te am.
Installing System Components 87 5 Remove the system battery . a Support the battery connect or by pre ssing down firmly on the positive side of the conne ctor . b While supporting the battery conn ector , press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negat ive side of the connector .
88 Installing System Components 14 After an hour , reconnect the system to its electri cal outl et and turn it on. 15 Enter the System Setup progra m and if the time and date are still incorrect, see "G etting Help" on page 125 for instructions on obtaining technical assistanc e.
Installing System Components 89 Figure 3-25. Control Panel Removal and Installation Installing the Control Panel CAUTION: Many repairs may only be done by a certified service technician.
90 Installing System Components 7 Replace the SAS controller daughter c ard. S ee "Installing a SAS Controller Daughter Car d or SAS RAID Controller Daughter Card " on page 56. 8 Close the system. See "Open ing and Closing the System" on pag e 46.
Installing System Components 91 14 Remove the system board: a Pull the syste m-board release pin. See Figure 3-26. b While pulling the release pin, grasp the syste m boar d release handle and slide the system -board tray toward the front of the cha ssis.
92 Installing System Components 3 Slide the system-board tray tow ard the back of the chassis until it locks into po sition. 4 If applicable, replace the R AC card. See "RA C Card" on page 71. 5 If applicable, replace the TOE key . See "Activating the Integrated NIC T OE" on page 67.
T r oubleshooting Y our System 93 4 T roubleshooting Y our System Safety First—For Y ou and Y our System T o perform certain procedures in this document, you must remove the system cover and work inside the system.
94 T roubleshooting Y our System Checking the Equipment This section provides troubleshooti ng procedu res for ex ternal devices attached to the system, such as the monitor , keyboard, or mouse. Before you perform any of th e procedu res, see "Troubleshooting External Connections" on page 94.
T r oubleshooting Y our System 95 T roubleshooting the V ideo Subsystem Pr oblem • Monitor is n ot working properl y . • V ideo memory is faulty . Action 1 Check the system and pow er con nections to the monitor . 2 Determine whethe r the system has an expansion ca rd with a video output connector .
96 T roubleshooting Y our System T roubleshooting the Mouse Pr oblem • System messa ge indicates a proble m with the mouse . • Mouse is no t functioning prope rly . Action 1 Examine the mo use and its cable fo r signs of d amage. If the mouse is not damaged , go to ste p 4.
T r oubleshooting Y our System 97 T roubleshooting a Serial I/O Device Pr oblem • Device connected to the seria l port is not operating properly . Action 1 T urn off the system and any peripheral dev ices connected to the serial port. 2 Swap the serial interface cab le with a working cable, and turn on the system and the serial device.
98 T roubleshooting Y our System T roubleshooting a NIC Pr oblem • NIC cannot communicate with network. Action 1 Run the appropriate online dia gnostic test. See "Running the System Dia gnost ics" on page 11 1. 2 Check the appr opriate indicator on the NIC connec tor .
T r oubleshooting Y our System 99 4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Open ing and Closing the System" on pag e 46. 6 Reconnect the system to the elec trical outlet, and turn on the system an d attac hed peripherals.
100 T roubleshooting Y our System T roubleshooting the System Battery Pr oblem • System messa ge indicates a proble m with the batter y . • System Setup program loses sy stem configuration informatio n. • System date and time do not re main current.
T r oubleshooting Y our System 101 The power supply's fault indica tor is lit. See "Power Indicator Codes" on page 15. NOTICE: Y ou can hot-plug the power supplies. One power suppl y must be installed for the system to operate. The system is in the redundant mode when two power supplies are installed.
102 T roubleshooting Y our System 2 Open the system. See "Open ing and Closing the System" on pag e 46. CAUTION: The cooling fans are no t hot-pluggable. T o mainta in pr oper cooling while the system is on, only replace one fan at a time. 3 Locate the faulty fan indicate d by the LCD display or diagnostic softw are.
T r oubleshooting Y our System 103 7 Reseat the memory modules in their sockets. See "Installing Mem ory M odules" on page 65. 8 Replace the memory coolin g shroud. See "Replacing the Mem ory Cooling Shroud" on page 53. 9 Close the system.
104 T roubleshooting Y our System 1 T ry using a different CD or DVD that you k now w orks pr oper ly . 2 Enter the System Setup pr ogra m and ensure that the drive’ s IDE contro ller is en abled. See "Using the System Setup Program" on page 31.
T r oubleshooting Y our System 105 See the documentation supp lied with the host adapter for informat ion about the configuration utility . b Ensure that the hard drive has bee n configured correctly for the RAI D. c Exit the configuration utility an d allow the system to boot to the operating syst em.
106 T roubleshooting Y our System Action CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as au thorized in your product documentation, or as directed by the online or telephone service and support te am.
T r oubleshooting Y our System 107 T roubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see th e documentation for your ope rating system and the expansion card. Pr oblem • Error message indicates a pro blem with an expansion card.
108 T roubleshooting Y our System d Close the system. See "Open ing and Closing the System" on pag e 46. e Run the appropriate diagnos tic test. If the tests fail, see "Getting Help" on page 125. T roubleshooting the Microprocessors Pr oblem • Error message indicates a pro cessor problem.
T r oubleshooting Y our System 109 16 Replace processor 1 with ano ther processor of the same capaci ty . See "Removing the Processor" on page 67. 17 Close the system. See "Open ing and Closing the System" on pag e 46. 18 Run the appropriate online dia gnos tic test.
11 0 Troubleshooting Y our System.
Running the Syst em Diagnostics 111 5 Running the System Diagnostics If you experience a pro blem with your system, run the diagnostic s before calling for technical assis tance. The purpose of the d iagnostics is to test your s ystem's hardware withou t req uiring additional equipm ent or risking data loss.
11 2 Running the System Diagnostics Running the System Diagnostics The system diagnostics is run fro m the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages.
Running the Syst em Diagnostics 113 Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a devi ce. Y ou can set the following options: • Non-Interactive T ests Only — When checked, runs only tes ts that require no user intervention.
11 4 Running the System Diagnostics.
Jumpers and Connec tors 115 6 Jumpers and Connectors This section provi des specific info rmation about th e system jumpers. It al so provides so me ba sic information on jumpers and switches and describes the con nectors on the various boards in the system.
11 6 Jumpers and Connectors Figure 6-1. System Board Jumpers T able 6-1. System Board Jumper Settings Jumper Setting Description 1P W R D _ E N (default) The password fe ature is enabled. The password fe ature is disabled. 2N V R A M _ C L R (default) The configuration settings are retain ed at system boot.
Jumpers and Connec tors 117 Disabling a For gotten Password The system's softwar e security features inc lude a system password an d a setup password, whic h are discussed in detail in "Using the System Setup Program" on page 31.
11 8 Jumpers and Connectors System Board Connectors See Figure 6-2 and T able 6-2 for the location and description of sy stem board conne ctors. Figure 6-2.
Jumpers and Connec tors 119 T able 6-2. System Board Connectors Connector Description 1 RAC_CONN2 Connector for the remote access control connector (RAC) 2 RAC_CONN1 Connector for the remo te access c.
120 Jumpers and Connectors SAS/SA T A Backplane Board Connectors Figure 6-3 shows the location of the connectors on the SAS/SA T A backplane board that supports two 3.
Jumpers and Connec tors 121 Figure 6-4. SAS 2.5-Inch-Drive Backplan e Board Components - Option 2 (Front) Figure 6-5. SAS Backplane Board Components - Option 2 (Back) 1 Drive 1 connector 2 Drive 0 con.
122 Jumpers and Connectors Expansion-Card Riser -Board Components and PCI Buses There are two expansion card configurati ons for this systems . Each riser (cen ter riser and left riser) contains one slot for either a PCI-X configuration or a PC Ie co nfiguration.
Jumpers and Connec tors 123 SAS Sideplane Board Connectors Figure 6-8. Side Plane Components 1 SAS daughter card connector 2 control pane l connector 3 IDE/optic al drive connector 4 chassis intrusion.
124 Jumpers and Connectors.
Getting Help 125 7 Getting Help T echnical Assistance If you need assistance with a tech nical problem, perform the followin g steps : 1 Complete the procedures in "T roubleshooting Y our System" on page 93. 2 Run the system diagnos tics and record any information provide d.
126 Getting Help www .eur o.dell.com (Europe only) www .dell.com/la (Latin Amer ican countries) www .de ll.ca (Canada only) • Anonymous file tran sfer pr otocol (FTP) ftp.dell.com/ Log in as user:anonymous , and use your e-mail address as your pas sword.
Getting Help 127 Dell Enterprise T raining and Certification Dell Enterprise T raining and Certification is availa ble; se e www .dell.com/training for more information.
128 Getting Help Before Y ou Call NOTE: Have your Express Service Code re ady when you call. The code help s Dell's automated-support telephone system direct your call more ef ficiently .
Getting Help 129 Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back of the computer): Express Service Code: Return Material Authoriz ation Number (if provided .
130 Getting Help Contacting Dell T o contact Dell electronically , you can acce ss the following websites: • www .dell.com • support.dell.com (support) For specific web addresses for your country , find the appropri at e country section in the table below .
Getting Help 131 Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 W ebsite: support.euro.dell.com E-mail: tech_support_cent ral_europe@dell.
132 Getting Help Brunei Country Code: 673 T echnical Support (P enang, Malaysia) 604 633 4966 Customer Care (Penang, Malaysia) 604 633 4888 T ransaction Sales (P enang, Malaysia) 604 633 4955 Canada (North Y ork, Ontario) International Access Code: 01 1 Online Order Status: www .
Getting Help 133 China (Xiamen) Country Code: 86 City Code: 592 T echnical Sup port website: support.dell.com.cn T echnical Support E-ma il: cn_su pport@dell.
134 Getting Help Czech Republic (Prague) International Access Code: 00 Country Code: 420 W ebsite: support.euro.dell.com E-mail: czech _dell@dell.com T echnical Support 22537 2727 Customer Care 22537 .
Getting Help 135 France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) W ebsite: support.euro.dell.com Home and Small Business T echnical Support for XPS port.
136 Getting Help Gree ce International Access Code: 00 Country Code: 30 W ebsite: support.euro.dell.com T echnical Support 00800-44 14 95 18 Gold Service T echnical Support 00800-44 14 00 83 Switchboa.
Getting Help 137 Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1 W ebsite: support.euro.dell.com E-mail: dell_dire ct_support@dell.com T echnical Support for XPS portable computers only 1850 200 722 T echnical Support for al l o ther Dell computers 1850 543 543 U.
138 Getting Help Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 W ebsite: support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support ou.
Getting Help 139 Latin America Customer T echnical Suppor t (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Aus tin, T exas, U.S.A.) 512 728-3619 Fax (T echnical Support and Customer Service) (Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.
140 Getting Help Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384.
Getting Help 141 Norway (L ysaker) International Access Code: 00 Country Code: 47 W ebsite: support.euro.dell.com T echnical Support for XPS portable computers only 815 35 043 T echnical Support for a.
142 Getting Help Singapore (Singapor e) International Access Code: 005 Country Code: 65 W ebsite: support.ap.dell.com T echnical Support (Dimen sion, Inspiron, and Electronics and Accessories) toll-fr.
Getting Help 143 Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 W ebsite: support.euro.dell.com Home and Small Business T echnical Support 902 100 130 Customer Care 902 1 .
144 Getting Help Ta i w a n International Access Code: 002 Country Code: 886 W ebsite: support.ap.dell.com E-mail: ap_support@dell.com T echnical Support (OptiPle x, Latitude, Inspiron, Dimension, and.
Getting Help 145 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W ebsite: support.euro.dell.com Customer Care website: support.
146 Getting Help U.S.A. (Austin, T exas) International Access Code: 01 1 Country Code: 1 Automated Order-S tatus Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free:.
Glossary 147 Glossary This section defines or id entifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configurati on and Power Interface. A standard interface for enab ling the operating system to direct configuration and power management.
148 Glossary CD — Compact disc. CD drives use optical technology to read data from CDs. cm — Centim et er(s ). cmos — Complementary me tal-oxide semiconductor . component — As they relate to DMI, components include operating systems, computer sy stems, expansion cards, and peripherals that are compatible with DMI.
Glossary 149 expansio n card — An add-in card, such as a NIC or SCSI adapter , that plugs into an expansion-card connector on the system board. An expansion ca rd adds some specialized function to the system by provi ding an interface between the expansion bus and a peripheral.
150 Glossary jumper — Small blocks on a circui t board with two or more pins emer ging from t hem. Pl astic plugs containin g a wire fit down over the pins. The wire conn ects the pins and create s a circuit, providing a simple and reversible method of changing the circuitry in a board.
Glossary 151 NAS — Network Attached S torage. NAS is one of the concepts used for implementing shared storage on a network. NAS systems have their own operating systems, integrated hardware, and soft ware that are optimiz ed to serve sp ecific storage needs.
152 Glossary ROMB — RAID on motherboard. rpm — Revolutions per minute. RT C — Real-tim e clock. SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attachment. A standard interface between th e system board and storage devices. SCSI — Small computer system interface.
Glossary 153 UNIX — Universal Internet Exchange. UNIX, t he precursor to Linux, is an opera ting system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable.
154 Glossary.
Index 155 Index A airflow cooling shroud, 5 0 alert messages, 30 B back-panel features, 1 4 baseboard management controller , 41 BMC, 4 1 batteries removing and replacing, 8 6 troubleshooting, 1 0 0 b.
156 Index 156 Index E error messages, 31 expansion c ard removing, 8 2 troubleshooting, 1 0 7 expansion c ards installation guidelines, 6 1 installing, 6 1 PCIe, 6 1 PCI-X, 6 1 removing, 6 2 expansion.
Index 157 troubleshooting, 9 5 M memory installation guideli nes, 6 4 installing, 6 5 system, 6 3 troubleshooting, 1 0 2 memory cooling shroud , 52 removing, 5 2 replacing, 5 3 memory module socket s,.
158 Index 158 Index removing and repl acing bezel, 4 6 replacing battery , 8 6 cooling fan module, 4 9 power supply , 5 5 processor , 6 7 system battery , 8 6 risers expansion cards, 1 2 2 removing, 8.
Index 159 damaged system, 9 9 expansion card, 1 0 7 external connections, 9 4 keyboard, 9 5 memory , 1 0 2 microprocessors, 1 0 8 mouse, 9 6 NIC, 9 8 power supplies, 1 0 0 RAID controller (integrated).
160 Index 160 Index.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Dell 1950 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Dell 1950 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Dell 1950, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Dell 1950 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Dell 1950, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Dell 1950.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Dell 1950. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Dell 1950 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
